Question Unable to receive calls. - Redmi Note 10S

my mobile show signal, but not unable to receive calls.
When I restart the mobile or make a call then for 10 or 15 minutes it receive calls but after that my mobile not receive any call and caller notified that number is not responding.
i had done a factory reset but no solution.
when i did on off mobile, on off sim, or airplane mode , it start receiving calls but after some time it dose not receive calls.
some time it shows SIM 2 disconnected.
any one help me is it software issue or hardware??

asifali_eng said:
my mobile show signal, but not unable to receive calls.
When I restart the mobile or make a call then for 10 or 15 minutes it receive calls but after that my mobile not receive any call and caller notified that number is not responding.
i had done a factory reset but no solution.
when i did on off mobile, on off sim, or airplane mode , it start receiving calls but after some time it dose not receive calls.
some time it shows SIM 2 disconnected.
any one help me is it software issue or hardware??
Click to expand...
Click to collapse
take it to warranty, arepair shop or call your carrier to discard a network issue

asifali_eng said:
my mobile show signal, but not unable to receive calls.
When I restart the mobile or make a call then for 10 or 15 minutes it receive calls but after that my mobile not receive any call and caller notified that number is not responding.
i had done a factory reset but no solution.
when i did on off mobile, on off sim, or airplane mode , it start receiving calls but after some time it dose not receive calls.
some time it shows SIM 2 disconnected.
any one help me is it software issue or hardware??
Click to expand...
Click to collapse
Format data and refresh official firmware from beginning. Make a backup of important files first.

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