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I bought my Xperia X1 in Hong Kong about 2 weeks ago. It has gotten wet...
I tried to turn it on (foolishly) without letting it dry and the screen turned on but then quickly went blurry. Then when i tried to turn it on later the LED flash lite up but nothing else.
now when I put in the battery the keyboard lights up.
does anybody know i sony ericssons warranty will cover this? or if this can even be repaired? any estimates on how much it will cost?
any advice? I am going to let it dry for 2 or 3 days and try to turn it on again.
DriveBuyB said:
I bought my Xperia X1 in Hong Kong about 2 weeks ago. It has gotten wet...
I tried to turn it on (foolishly) without letting it dry and the screen turned on but then quickly went blurry. Then when i tried to turn it on later the LED flash lite up but nothing else.
now when I put in the battery the keyboard lights up.
does anybody know i sony ericssons warranty will cover this? or if this can even be repaired? any estimates on how much it will cost?
any advice? I am going to let it dry for 2 or 3 days and try to turn it on again.
Click to expand...
Click to collapse
Open the back side of the phone. And see if you're battery has changed colors or somethin on the back of the phone.
These things uses colors to tell if somethin got wet. Usualy I believe the sticker get's red when it has touched watter. Then the warrenty will not count anymore,
DriveBuyB said:
any advice?
Click to expand...
Click to collapse
Put on towel on radiator and pray to whatever god you believe in!
If that fails and you don't have insurance then it's not looking good...
do you think SE will atleast repair it outside the warranty?
can i get this fixed somehow? or am i stuck with a 800 dollar brick?
I obviously can't guarantee this will work, but it's worth a try. This has worked for me in the past for several waterlogged phones, including phones dropped in swimming pools.
Don't attempt to power on the phone anymore. Get hold of a hair dryer. Remove the back cover (of the X1, not the hair dryer.) Remove the battery and set it aside (DON'T heat it!) and the stylus, and slide the phone open.
Place the phone face down with the open back facing the hair dryer's air stream, but at least a few inches away. Set it on lowest speed heat, prop both the phone and hairdryer up to make sure they don't move, and leave the X1 for an hour or two, checking how hot it gets every 10 minutes. Don't let it get too hot to hold comfortably.
After an hour or so, let it cool in a dry place for an hour or so, then repeat the hair-drying again.
Don't try to power it on until at least 1 or 2 cycles have been completed. If it doesn't work, you might have to do this over the space of a day or so.
Good luck.
DriveBuyB said:
I bought my Xperia X1 in Hong Kong about 2 weeks ago. It has gotten wet...
I tried to turn it on (foolishly) without letting it dry and the screen turned on but then quickly went blurry. Then when i tried to turn it on later the LED flash lite up but nothing else.
now when I put in the battery the keyboard lights up.
does anybody know i sony ericssons warranty will cover this? or if this can even be repaired? any estimates on how much it will cost?
any advice? I am going to let it dry for 2 or 3 days and try to turn it on again.
Click to expand...
Click to collapse
Just replace the battery, then make a story.
yodafone said:
I obviously can't guarantee this will work, but it's worth a try. This has worked for me in the past for several waterlogged phones, including phones dropped in swimming pools.
Don't attempt to power on the phone anymore. Get hold of a hair dryer. Remove the back cover (of the X1, not the hair dryer.) Remove the battery and set it aside (DON'T heat it!) and the stylus, and slide the phone open.
Place the phone face down with the open back facing the hair dryer's air stream, but at least a few inches away. Set it on lowest speed heat, prop both the phone and hairdryer up to make sure they don't move, and leave the X1 for an hour or two, checking how hot it gets every 10 minutes. Don't let it get too hot to hold comfortably.
After an hour or so, let it cool in a dry place for an hour or so, then repeat the hair-drying again.
Don't try to power it on until at least 1 or 2 cycles have been completed. If it doesn't work, you might have to do this over the space of a day or so.
Good luck.
Click to expand...
Click to collapse
it worked!!!
but I still have water marks trapped under the screen. they are somewhat obvious when the screen is a bright green background or white.
how do I remove the water marks?
my warranty is already void presumably. can i open the case and just whip it off? is there another way to remove the moisture?
Try taking the battery panel off and battery out and leaving the phone in your airing cupboard or next to your hot water tank for a couple of days. That worked for me when my wife accidentally washed her Ipod Nano in the washing machine
It will dry by times going
DriveBuyB said:
it worked!!!
but I still have water marks trapped under the screen. they are somewhat obvious when the screen is a bright green background or white.
how do I remove the water marks?
my warranty is already void presumably. can i open the case and just whip it off? is there another way to remove the moisture?
Click to expand...
Click to collapse
ive done a few waterrepairs an have gotten all but one back to life(without any water stains let at all)
first remove battery as soon as possible and dont put it back until the end.
then dismantle the device
then put all parts (except battery) on a towel and then into the owen at 60 C for about 2 hours, (sometimes i had to do it twice)
then let everything cool off and then just put it all togheter
last but not least - start your phone again =)
if the battery has a waternotifier(red dot) then you really should get a new
battery but my old tytn still runs as it should even tho the red dot is present.
jonteponte said:
ive done a few waterrepairs an have gotten all but one back to life(without any water stains let at all)
first remove battery as soon as possible and dont put it back until the end.
then dismantle the device
then put all parts (except battery) on a towel and then into the owen at 60 C for about 2 hours, (sometimes i had to do it twice)
then let everything cool off and then just put it all togheter
last but not least - start your phone again =)
if the battery has a waternotifier(red dot) then you really should get a new
battery but my old tytn still runs as it should even tho the red dot is present.
Click to expand...
Click to collapse
60 C?? wont that fry the phone?
does that get rid of the watermarks under the screen cover?
DriveBuyB said:
it worked!!!
but I still have water marks trapped under the screen. they are somewhat obvious when the screen is a bright green background or white.
how do I remove the water marks?
my warranty is already void presumably. can i open the case and just whip it off? is there another way to remove the moisture?
Click to expand...
Click to collapse
Glad to have been of help then
Those "water marks" are probably due to water trapped between the touchscreen layer and the actual LCD panel itself. Don't disassemble the X1. Getting to the display portion isn't easy and you run the risk of losing a part or screwing the thing up. And don't worry about the water indicator labels - you're not likely to find matching ones anyway without going to a service center.
You can try leaving it for about an hour or so on the low hairdryer setting, with the touch screen directly facing the warm air stream.
Again, be careful with the heat and make sure the screen doesn't get too warm to comfortably press the back of your hand on it. The LCD doesn't like this much, but it's a necessary evil...
well....the water marks are, from what i can tell, completel gone. i dont see them anymoe over a bright green or white screen
wow... sony ericsson makes some sturdy phones eh??
i replaced the battery and i am also requesting to have the screen replaced also as soon as my local SE store gets a replacement screen they will swap it for me. they said it will only cost 60USD.
well....the water marks are, from what i can tell, completel gone. i dont see them anymoe over a bright green or white screen
wow... sony ericsson makes some sturdy phones eh??
i replaced the battery and i am also requesting to have the screen replaced also as soon as my local SE store gets a replacement screen they will swap it for me. they said it will only cost 60USD.
Does anyone know if the X1 has more than 1 water indicator sticker?
The one on the oustside under the battery is the most obvious one.. but just wondering if there are any on the actual PCB inside as well.
Thanks!
kunz said:
Does anyone know if the X1 has more than 1 water indicator sticker?
The one on the oustside under the battery is the most obvious one.. but just wondering if there are any on the actual PCB inside as well.
Thanks!
Click to expand...
Click to collapse
I can spot only 2 on the outside. My dots turn pink (not red) and I replace them with glossy white sticker. These can fools repair center twice!
They repaired my X1 without any doubt/complain twice! (SIM not detected/Loud Speaker won't work Respectively)
Even now they still honor my warranty!
You can try these if you dry your X1 well enough (the exterior is in good condition ie. no water mark/stain)
kanthai said:
I can spot only 2 on the outside. My dots turn pink (not red) and I replace them with glossy white sticker. These can fools repair center twice!
They repaired my X1 without any doubt/complain twice! (SIM not detected/Loud Speaker won't work Respectively)
Even now they still honor my warranty!
You can try these if you dry your X1 well enough (the exterior is in good condition ie. no water mark/stain)
Click to expand...
Click to collapse
lol i have been trying to think to work that way where can you find those grossy sticker? I let my x1 get wet ont he table last 2 weeks, both the watermark is gone , ut luckly phone is perfectly function , after using an airdryer for half an hour and leave it in airy for 2 days,
just fyi for everyone here: if you have a phone (any phone) that gets wet or submerged be sure and leave it off until it COMPLETELY dries out. If you leave it on when there is still water in it some of the connectors may corrode. The reasoning for this is that I do believe that some metals corrode faster/only when water is on them and an electric current is passed through them.
I got my phone wet a few days earlier - dropped it into the bath tub
Aired it out for a few days, keys still won't work, and sent it for repairs - good thing is, the SE guys still honored my warranty (despite the red label) and changed my screen FREE OF CHARGE.
3 cheers for the great service at HK SE service centre!
DriveBuyB said:
60 C?? wont that fry the phone?
does that get rid of the watermarks under the screen cover?
Click to expand...
Click to collapse
60 C may melt some plastic components of the phone circuit..
Eh, bad week. First comes the small crack in my Kaiser's screen, getting out of a car, then somehow the bottom of my cup from BK giving out in my car, pouring water into the area where I leave my phone.
I know you folks have read a fair share of water damage problems, I have searched around for the last hour or two reading threads, but to my avail, haven't came across anyone with the same problem as I.
Basically, as the phone stands at the moment, it's basically completely stock. Haven't flashed anything, added a few programs, etc. Haven't upgraded the battery; everything is how it would be buying a brand new phone, essentially. As for my problem, yes, the water sensitive sticker is pink. The phone was probably sitting in about a half inch of water for 10 minutes; only the bottom half (everything below the LCD) got wet. Then, it probably sat in my pocket for a good 10 minutes before I noticed my leg was getting drenched. I took it out of my pocket, only to see my screen going berserk, thinking that it had to do with my small crack in my screen from the day before. (The crack only runs about 1/8th of an inch in the bottom left corner. The touch screen and LCD were working absolutely fine the entire day with it there.) I noticed the bottom of the phone was wet, took the battery out, etc., and promptly took the SD card and my SIM out as well. I dried everything off, as there wasn't really much water anywhere, just streaks of water here and there, let the phone sit in front of the heat in the car for a good half hour or so, and decided to test it out to see if it works.
Normally, I'd be afraid to put the battery in so quick, but everything seemed pretty dry. On my first attempt, it booted up absolutely fine, with the exception of lasting long. After the AT&T screen and the norm, I got to my home screen where the screen ended up breaking up into pixels and slowly fading black, then to white. I decided to take the battery out and let it dry again.
I got home earlier tonight, took out the hair dryer, dried it on very low heat for 30 minutes, just to be sure, and tried again. This time, everything boots up, with the exception of the graphics. It goes to a very-bright white screen, where the AT&T logo would normally be, then dims a bit, where the green windows mobile load would be, then stays that way. After I know it's fully booted, everything works, but the screen is still white. Keyboard lights up, I can receive and make calls, speaker works. Hell, I know the camera works as well because the back-light goes the brightest when I hit the camera button, and take a picture I can hear the shutter sound.. despite no graphics.
My question is, do you guys think it has to do with the crack in the screen at all, or the water damage? If I had to take a guess, it would be the water. If I touch the crack, or any part of the screen, I don't get the normal black/white discoloring someone would normally get. Yet, why would everything be functional except the screen? Since I bought the phone off of Ebay, I have absolutely no coverage with AT&T, and never planned to anyway, my only resort would be to either mess with the phone itself, or find a repair service.. and of course buying another tilt, which, could kind of burn a hole in my pocket with the holidays and all. I'm tempted to go buy a set of T torx, but of course it'd be my first time taking apart this device and if it is repairable, I'm not trying to be the sole "act" of bricking it.
Anyone have any thoughts or comments? Anything would be appreciated.
Thanks, Scott.
Edit: Gah, just got another RLOD. I've gotten past this once already.. it ended up being my manufacturer's charger. When I toggled with it for awhile, nothing seemed to fix it. I got pissed one night, and jammed the old charger into the USB slot, and viola, amber light. I changed chargers right away, and it's been working fine since. I just tried messing with it again, but nothing happened. I guess I'm going to take apart the device, leave everything standing for a few days, and see what happens, unless of course, someone provides a decent solution to this.
Edit2: Lol, Amber light again. I hate this ****. I'm really looking into the Fuze, but once again, I'd like to get this up and running.
The first thing to do if you get water damage is pull the battery and do not put it back in until you're well beyond sure it's dry and clean. If the liquid was salt water, soda, etc, it would have to be cleaned, then dried.
Otherwise, probably garbage. Especially considering it ran for a while when wet, and you then tried to power it back up after wiping it off.
khaytsus said:
The first thing to do if you get water damage is pull the battery and do not put it back in until you're well beyond sure it's dry and clean. If the liquid was salt water, soda, etc, it would have to be cleaned, then dried.
Otherwise, probably garbage. Especially considering it ran for a while when wet, and you then tried to power it back up after wiping it off.
Click to expand...
Click to collapse
unfortunately this is quite true... I've been working with electronics (specifically printed circuit boards & surface mount technology) for nearly 2 decades and have seen a number of items with water damage come out fine if it was powered down, cleaned and dried properly.
Disassembly of the tilt and hermes is very easy, especially with Mike's guide. But you have a digital problem. You could take it appart and try to clean the surfaces of the circuit boards with a q-tip and some Isopropyl alcohol, possibly a short amoungst one of the IC's. I think at this point, you've got nothing left to loose. Good luck none the less, let us know what happens. PM me if you think I can help!
Thanks guys, I'll see what I can do.
Hi
I was wondering if the OP managed to get this sorted ? I have the same problem, due to phone somehow being exposed to water. the OS loads fine, but screen stays white.
Is there any solution ?
Thanks
Let me begin by saying that I am an a** for being so careless with my phone(as you will know when you read the rest of this post).
Okay, so two days ago I spilled yoghurt(yeah!) into the USB port of my phone and I didn't take it very seriously and just used a needle to clean it a little. After this my phone worked fine, no problems whatsoever..it was charging fine and running fine.
Today I wanted to connect my phone to my computer, but when I did so, my Windows said that it didn't recognize the device and its probably malfunctioning and I should replace it(probably what I'll have to do now ).
I connected it in every port in my computer, used my dad's blackberry connector, factory reset, even tried eViL's Sense ROM(I had it in my SD card, so tried it).
Even after all the above the computer didn't recognize my phone, although it did charge when connected!
Okay so I thought I should try cleaning the port better, so I took some Isopropyl Alcohol(Second Biggest Mistake) and used a ear bud to clean the port. I connected again and no change, so I decided I'll try later and left my phone in the port.
When I came back 20 minutes later the alcohol had made its way under the right bottom part of the screen and the touch response was messed up. The trackball was constantly glowing red, I fixed the trackball by simply using trackball alert to test a few different colors.
Now I realized I had messed up with the alcohol and I needed to clean the screen somehow(BIGGEST MISTAKE).
I used a hairdryer to blow into the USB port, it dried up some of the alcohol but the screen looked pixelated and the touch response was still screwed.
So then I popped out the screw driver set and started tearing the nexus one down..and from here it was all downhill. I managed to get all the way to the screen, use a lint free cloth to clean the screen and put it all back but all this was of no use. My phone doesn't turn on anymore, all I get is a small vibration on pressing the power button. I connected it to the wall charger and I got the charging LED light and backlight in the touch sensitive button area(great!). I plugged it out and in again and poof the charging LED vanished, no more backlight, no nothing.
What I have tried:
Remove battery and insert
Press volume+up+power > I got a long vibration once with backlight working but never again after that
Let the phone lie for an hour
For those who are lazy to read the whole thread, here is the synopsis:
1) Yoghurt in USB port, left 2 days.
2) No USB mounting, USB charging working.(Tried wiping, reset and different ROM).
3)Cleaned with Isopropyl Alcohol, still no USB > led to distorted screen and touch sensitivity.
4) Used hairdryer, slight effect on alcohol.
5) Persistent Red Trackball light, no effect on restart.
6) Tore down the phone, used lint free cloth to clean the alcohol.
7) Phone doesn't start, only vibrates on pressing power.
8) At first attempt, the backlight for the touch sensitive buttons worked and so did the charging LED, didn't show the light after uplugging.
Now I am lost on what I should do, the phone never had warranty as I am from India and I bought it online. Any suggestions/ideas on what the problem might be?
EDIT:
Just found out that my phone is actually working, but the display isn't. My mom just called me on that number and I somehow managed to pick the phone up and talk with her..any ideas people?
I would have called BS on this story until you used the phrase "my mom".
Anyways, I can't stand people who destroy their phone and then think they should warranty it. Warranties don't work that way. It's dishonest to try and use it for your own mistakes. Your yogurt spill, attempt at cleaning, and disassembling, led to your phone being broken. Purchase a new one and don't do the same thing.
You probably either damaged the screen, damaged the ribbon cable that goes to the screen, or simply didnt connect it right. id take it apart, wiggle around all the connections and clean around them with very diluted alcohol, and wait for it to dry for at least a couple of hours. clean around the port too. Im not sure whats going on with the charge indicator led, or where the connection comes from. Hopefully the phones ability to charge isnt broken, and you left something not connected. Try cleaning and connecting things again, but lettings things dry for a long time first.
peliROJO said:
I would have called BS on this story until you used the phrase "my mom".
Anyways, I can't stand people who destroy their phone and then think they should warranty it. Warranties don't work that way. It's dishonest to try and use it for your own mistakes. Your yogurt spill, attempt at cleaning, and disassembling, led to your phone being broken. Purchase a new one and don't do the same thing.
Click to expand...
Click to collapse
I never said I was going to warranty it did I? I wanted to get the fact that I did not have a warranty out so I don't get people telling me that I shouldn't have torn my phone down and instead send it to warranty. How was I supposed to know that the alcohol would make its way under the screen? I specifically used Isopropyl Alcohol because it evaporates fast and it meant for cleaning.
I don't need any bashing from anyone who cant stand what I did, I only wanted suggestions on how I would go about fixing the phone if at all possible.
@di2356
I suppose thats the only option I have left, and I guess you missed the edited part of my post.
The phone is actually working now, I am getting phone calls and my notification LED light is also blinking. Only the screen is pitch dark, and as far as I know it doesn't respond to touch. The LED charging light is also working, its only the effing screen
Okay, just tried completely tearing the phone down and cleaning all the contacts. No use, the phone still starts up but is completely blank..maybe the alcohol damaged the AMOLED screen in someway?
I am going to try and contact HTC and see how much repairing this will cost..its probably going to cost me 1/3rd the phones price for everything including the shipping
you said your screen started looking pixelated when you used the hairdryer on it.
that was probably a big mistake and possibly broke your amoled screen.
in any event you really did a lot of things wrong there. it was probably salvageable after the yogurt incident.
for future phones this is what you want to do first thing when any liquid gets on any electronic device. take the battery out right away. if its water or mostly water based liquid then stick it in a bag of rice or other desiccant that will draw the moisture out of it for at least a few days if not a week depending on how wet it got.
for something like yogert in the USB port i would have pulled the battery and cleaned it out of the port with paper towls and toothpicks or similar non conductive material as there can be a residual charge in the device right after the battery is removed or let it sit batteryless for 20 min to make sure all charges have left capacitors and then go at it with something metal carefully.
rubbing alcohol would have been ok to use but only in just enough amounts to get the job done, you obviously did not realize how much you had put in there if it got deeper into the phone before evaporating.
in any event get a new phone and let it be an expensive lesson learned on what not to do
My Droid's touch screen isn't working in the center vertically all the way down. I can still use the 'edges' of the screen. I need to use the middle of the screen for a few things (not transfering stuff over). Is there any way I can 'project' my Droids screen to my computer and click/touch in it to use it?
Thanks in advance for all help. It's appreciated
~mfungah
Edit: This is the original Motorola Droid.
I have the same problem on the right side of my milestone :S
I had the same problem, but from the back arrow upwards, specially when the phone got hot. As my phone was still on the warranty period, I flashed it back to stock and updated it to the official 2.2., took it to an Orange shop and got it back after almost a month: they basically changed the whole top part of the phone (I got a brand new screen )
Repair problem
I had a same failure. The touch panel was bad. I ordered one from eBay. It also came as well put it. It works well. Only so much wrong with me that for some reason the phone stacked in landscape mode, I can't change to portrait mode. What is wrong? I put together something wrong? I do not think so. Everything else goes. (or so it seems)
This has to do with the digitizer (the glass you touch over the top of the LCD you see) being defective or unsealed. This is due to environmental moisture finding its way into the phone and f**king with the electrictal signals sent by touching the screen. There is a 'phantom touch' issue that seems to happen before or during the vertical unresponsiveness, and that can usually be temporarily remedied by firmly pushing your screen downwards (your phone may restart) and taking a blowdryer to your phone until it's just hot enough to be uncomfortable to hold (and no longer take it into the bathroom while you shower). One way or another, you're going to have to replace your digitizer eventually.
Sent from my Droid using XDA App
I had the same problem months ago but it's now fixed.
STEPS:
1. Digitizer I bought from this guy:
http://cgi.ebay.ph/New-Touch-Screen-Digitizer-Motorola-Milestone-A853-/270780531 891?pt=UK_Replacement_Parts_Tools&hash=item3f0bc704b3#ht_2811wt_850
2. Dissasembly Videos (I advice you to watch them repeatedly before dissasembly):
http://www.youtube.com/watch?v=6d7ETMfgq2s
http://www.youtube.com/watch?v=dE81IaQHEHc
3. Phillips screw driver( for dealing with hard screws around the screen): Because I don't want you to use the low quality screw driver supplied with the digitizer.
4. Double sided tape: I got mine from a hardware shop for only P19. Buy a the more expensive tape(P100+) but look for a very thin one! You will use the cheap weak tape to stick some internal parts and use the Hard tape to stick the external casing. EDIT: I just used the cheap one for everything and it's strong enough.
5. PATIENCE: Don't be in a hurry. I even paused from time to time to get a better idea about what to do next. Get the feel of being a perfectionist (that same additude when I applied a screen protector )
That's the guide from me who haven't dissasembled a phone in my entire life but my milestone. So if something bad and technical that happens along the way then my knowledge can't help.. sorry.
Good luck bro!!
I will explain what happened as elaborate as possible so that some of you can help me with the problem I've been facing.
I have put my phone in water about 5 - 10 cms in my aquarium for a video. 1 was 20 seconds and as it came well. I've took another video for 47 seconds. After that I've tried checking for problem in any component of phone and everything went well. I've shared videos and then used my phone as usual for a long time and phone was completely normal.
I've placed my phone on dock for charging and the magnet didn't work in the first instant. They just didn't stick. I thought it was some issue and I just rubbed my phone to the dock twice or thrice and the magnetic action came back along with a wide array of problems.
I removed from dock while charging and the screen started to randomly blink and the touch never worked. I placed it back in the dock and it charged normally. After a while I've removed it from the dock and the screen got blank all of a sudden scaring me to death. I placed it back and again took it. This time it worked completely normal as if nothing happened and I was able to send a text message. I thought that was just for one time and placed it back for charging and that was the last time my phone touch screen worked.
I removed from the dock after a while trying to unlock the screen and nothing happens. I could use all the hard buttons on the screen. I was able to capture photos using the camera button. Change volume, lock and unlock screen. I tried switching off using the method of volume up + power button. It turned off and on turning on it got even bad. The sony logo blinks a lot it goes dim it comes bright and all sorts of weird things happened. I've removed the sim card and turned on the phone to charge and now the phone restarts after every few minutes.
Even now except the touch screen everything else works fine like the camera. I tried removing the screen protector but that didn't help.
Hoping to have an answer other than taking it to a service center.
Thanks
It seems that not all of z1s are waterproof. I had mine in the sea in about 1 meter deep for 30mins and its still completely functional ( I wash it every day too). Anyway, sorry to tell you but simply there isn't any way to fix it yourself. The only thing you can do is take it to service. And more bad news to come: your warranty doesn't cover damage from water, so you will have to pay. The only thing you can try is blowing your phone with a hairdryer for a few secs, but thats risky.
Took it to the service center. Asked them to check the flaps before they accepted the mobile and there was no water through flaps as the flap litmus is completely unaffected. They took it under warranty and the next day called me to say that it had water in the display connector and the same warranty void answer but I've requested to let me know how the water went inside and they said it was through the bottom speaker grill which clearly means manufacturing defect. Along with escalating the issue I've also asked for a quote for the repair if the warranty gets void and today they came up with this wonderful quote of ₹20,179 its wonderful because I purchased the phone for ₹17,600 just a month ago. The request for manufacturing defect inspection is under progress so I wish to get some good news.
More strange things here. I have completely lost all of my speaker grill but my phone is still 100% waterproof. It's clearly a manufacturing defect, but I doubt they will accept it . Sony support and service is just terrible