Returning - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Well I have a galaxy note 3 have had it since launch love it to death. Recently rooted it installed knoxraid and my phone got new life in it. Well I recently managed and I have no clue how but seem to have shorted out my phone where I am unable yo charge it any more. So I have to return it to Samsung. But I have a question. I guess I'm screwed either way as I can not hook it to the computer. But since I didn't trip knox do you think my warrenty will still be valid? Any replies would greatly be appreciated and for the time being while I am without my Note 3 I am switching over to the LG flex. Which at this point has no custom ROM.

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[Q] help me decide plz!

hi guys i seriously need your opinions. so i thought i bricked my phone last weeks. the phone doesnt turn on and there is no battery charging indicator when plug in the wall while off. so i made a jigg, it worked but some how i got d/c from computer while trying to flash stock. then the phone was completely dead. so i called in ATT and asked for replacement, and now i got the replacement and charged my old battery with this refurbished phone. then i decided to plug it into my old "bricked" phone. i tried jigg again and it worked this time! so i flashed stock and everything works fine now.
Question is, so now i have two captivates, which one should i keep? my "bricked" captivate is 1007 model with no working gps but its NEW. the refurbished is also 1007 but with AMAZING GPS. other than the micro usb door is kinda loose, the refurbished phone looks fine.
any opinions?
You know your original phone, you can fix the gps. You have no idea what had happened to that refurb
mcord11758 said:
You know your original phone, you can fix the gps. You have no idea what had happened to that refurb
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Click to collapse
how do you fix the gps?? this is one of the reason i want to keep the refurb. if i could fix my old phone, i would definitely keep my old phone
Have you flashed roms. Most roms have good gps
IMO keep the new one. refurbished = ?
If you went through warranty chances are it is a refurb. Like someone else will get your phone eventually
so if i decided to keep my old phone, how do i tell the warranty center?
mcord11758 said:
Have you flashed roms. Most roms have good gps
Click to expand...
Click to collapse
yea i flashed my roms before Jan 2011, which means it might be out of date. any rom recs? i havent be keeping up with xda since my bricked my phone..
and Thank you guys for your opinions!
Honestly either phone should be fine. I have a refurb and have had no issues.
there are allot of good roms. Personal fav, at the moment us paragon. as I said though there are many good options

[Q] Hard bricked my tablet and some questions

Hi all. First of all, I come here because I hard bricked my tablet (I did some research on some brick terminology.) I have some questions at the end of this thread, to satisfy my curiosity.
I misunderstood instructions and bricked my tablet. I barely had it two months. The instructions I spoke of where to install CM7 beta on my tablet (instructions here).
I downloaded and installed the files, then used heidmall to flash it. After the flash, heidmall said it was sucsessful. The problem was that it was hard bricked. No response to any button I pressed. I went on the Cyanogenmod forums and asked some questions. One of the users asked what the carrier was.. Verizon Wireless, I answered him. He said it wont boot up because I flashed a rom with a different radio or something (I dont remember all the details).
One of my questions is that, yes I did root my devices prior bricking it (voiding it.) If I send it to Samsung to get it repaired, will they be able to tell that I did root it? I did not install any roms on it (yet) or tried to overclock it; only thing I really did to use the root access was to use the wireless tether (just once). I know over clocking can make the device over heat and that leaves evidence on the motherboard, from what I read, thirdparty software. I have seen some videos about fixing bricked tablets using a program called JTAG to fix the boot-loaders. If Samsung are able to fix it, will they be able to see that it is rooted or was?
My primary question is that, can Samsung fix my device when I send it in, regarding the radio. Or will they fix it because it is rooted, or if they can't tell if it is.
I ask the evidence of the rooted device because last year, my Motorola Droid got overheated and I had to send it in to get it replaced. That device was rooted and had CM6 installed on it. I sbf'd it back to original stock and Verizon didn't contact me, so I am assuming they can't tell that it was rooted.
Another question. If Samsung does decide to repair my tablet, how much would that cost? And if they do find out it is rooted and they ask me if I wanted it fixed, how much would that cost? Estimated prices would be appreciated as well.
Another question. I have been browsing around and I found some supposedly reliable people who can fix my tablet. MobileTechVideos to be specific. I am not questioning their authenticity anything. I am wandering if I should send my tablet to them to fix it instead of Samsung. Because I am wondering if Samsung would charge me up the whoohoo to get it repaired.
I know my questions are many and seemed jumbled together. But I am curious.
answers
1- as i'm sure you were on froyo - did you patch the bootloader patch ? if not , then this is what caused the hard bricked
2- samsung will not know if you were rooted your tab , actually they will know because most of people go there with this specific issue because they flashed roms\kernels Unofficial
3- if you still under warranty they will fix it for you (for free) without any cost , all you need is a drama ( i updated via kies and then my tab off and never wont boot again ) it works 100%
4- as i heard MobileTechVideo are trusted people and they fixed alot of tabs
if you still under warranty send it to Samsung with the drama i just mentioned above and they will fix it in( a month or 3 weeks) for free
please from now on , do read guides carefully we all humans and we may miss something or do some mistakes , batter to be careful more than to be sorry
good luck
http://forum.xda-developers.com/showthread.php?t=1127978
Yeah, I heard Mobile Tech do great job with only $50 dolar payment. You should let them fixed it for you..or
I'm not 100% sure, but there is 10 or 20% sammy can detect it is rooted. BUT if you already decide to send to sammy, better you make sure your tab is totally hard brick so that sammy could't detect it rooted at all. Ex:- put your tab inside microwave. I heard some person on HD2 forum do this and they manage to get brand new replacement of HD2. ;P..Just my suggestion.
haha..BUT read on this xda forum first. Do search until you are satistify your tab is screw up and totally hard brick and could not solve by you before you take my consideration..
You voided your warranty if you rooted it. Samsung will charge you to repair it because they will know. They will charge more than mobile tech, I promise. 130 from samsung is about right, 50 from tech.
You flashed a GSM rom into a CDMA device, so if you do get it repaired I recommend a lot of reading before you try again.
Sent from my "better than an iPad" tab... Running Overcome Gingerbread.
Just say it stop working , they won't know it's rooted i did the same thing and got mine replaced for free you got a year warranty.
Sent from my HTC Sensation 4G using XDA Premium App
To reply to all above questions.
1. My tablet is completely hard bricked. No response to any hard reset or download mode. The screen bares no response to anything. I can feel some heat from the battery inside, just saying.
2. Microwaving my tablet seems a bit crazy. I might blow up my microwave and I have a feeling that would damage it to where Samsung will not replace it.
3. "You flashed a GSM rom into a CDMA device, so if you do get it repaired I recommend a lot of reading before you try again." Yes I know. I always thought that I could flash it back to fix it. But I can't even get to download mode.
It seems that I got some response that 'No Samsung will not find out its rooted', or 'Yes, they will find out I rooted it and will charge me." I will send it in to Samsung to get it repaired and tell the outcome here.
Hi ripjaw27!
any update on what Samsung said ?
I need to call them tomorrow!
Ofiaich
The Mobile Tech Video guys are very good. They resurrected by captivate when flashed the wrong bootloaders on it. Very fast turn around time and no BS whatsoever. I highly recommend them if you need JTAG services for any device. In the extremely rare event that he cant fix it he'll send the device back no charge - all you're out is shipping.
CDMA and GSM roms can't be used on the opposing devices... The wifi only version, gt - p1010, also shouldn't be flashed. You WILL end up with a brick, guaranteed... Fair enough you want to try these thingsa BUT theres a reason each rom is identified as GSM or CDMA....
They received my tablet, its been a week. But I haven't received any news from them. The ticket page they sent me still doesn't have a estimated repair date. So no updates as of yet.
I'd take down the repair invoice for a device you've admitted to bricking, friend. Just sayin...
Okay got an update from Samsung.
"*08/04/2011//11:49:50//0001773863//Telephone//ASC*
8/4/2011 10:41 AM-Edmond: The unit is repaired. SOLUTION: Replaced PBA"
It got repaired! Haha thanks. What is a PBA?
Okay got an update from Samsung.
"*08/04/2011//11:49:50//0001773863//Telephone//ASC*
8/4/2011 10:41 AM-Edmond: The unit is repaired. SOLUTION: Replaced PBA"
It got repaired! Haha thanks. What is a PBA?
jocala said:
I'd take down the repair invoice for a device you've admitted to bricking, friend. Just sayin...
Click to expand...
Click to collapse
Yeah thanks friend!
Just remembered what happened in a movie I saw.
Just for the records: Got my Hardbricked GTab repaired via T-Mo UK under warranty. Apparently they cannot check whether this has been flashed or not...
I think I might have to send my tablet back again. This time my 3G is not working after a few flashes and flashed a zimage to the modem and I bricked the modem now.... I have to find a stock firmware before I send it back. I am sad.
Ripjaw check your settings in > settings > wireless network > mobile network > names and connections and add your carrier UMTS - 3G \APN settings.
I did had the same when i flashed my GT-P1000, it is empty no default carrier settings build in..
OK mate, the 1st they'll repair under good graces but if you go back with the same or a similar problem, chances are they're going to look closer for the problem this time...

[Q] I think my LG Thrill doesn't boot

My LG Thrill is not booting. The battery is fully charged. I even replaced the battery and nothing. I am past my warranty and I was wondering if there is a way to fix it?
How can you already be past the one year warranty?
Sent from my Galaxy S II (i777)
I'm not past the year warranty but if I returned it to At&t they would charge to get a new one (So I was told by customer service). So I'm just seeing if there is a way to fix it before I pay.
Trizzy_Trae said:
My LG Thrill is not booting. The battery is fully charged. I even replaced the battery and nothing. I am past my warranty and I was wondering if there is a way to fix it?
Click to expand...
Click to collapse
Is it not powering on at all? Or just wont boot into android?
Sent from my LG-P925 using Tapatalk
Trizzy_Trae said:
I'm not past the year warranty but if I returned it to At&t they would charge to get a new one (So I was told by customer service). So I'm just seeing if there is a way to fix it before I pay.
Click to expand...
Click to collapse
I swapped 4 captivates between me and my wife in the last year, I have never heard of being charged for warranty replacements. I could understand a restocking fee if you want to return, but not for a warranty replacement. But, I have always handled it over the phone, never in store. I have always been able to get a replacement overnighted to me without issue or charge.
Sent from my Galaxy S II (i777)
Try to connect to the computer through usb and see if it is recognized during "boot"
Its not powering at all. Ive connected it to the computer through USB and its in a loop of the computer recognizing it and not recognizing it.
Did you do anything to it, CWM, ROM etc? When I soft bricked my captivate that's all it would do. I had to get a jig to fix it.
I don't know how to unbrick a Thrill, but I think the O3D forum has an unbrick method that should work, if its a soft brick vs hardware failure.
Sent from my Galaxy S II (i777)
I did CWM and installed a ROM
If the computer "see" the phone it means that at least is not totally dead.. probably it is just bricked follow the unbricking phone guide in the Optimus 3d forum
I've tried that but the computer "sees" the phone then doesn't. It loops in recognizing and not recognizing. Its pretty frustrating.
did you ever fix your phone? I have a thrill here that wont boot at all..
Can you get into CWM recovery?
I have the same problem.
Have you tried holding the volume down and power at the same time? You would let go at the lg logo if it works. That should get you at least into recovery.
Sent from my GT-P7510 using Tapatalk

Rooted, rom checker tripped, Need to claim warranty

Hi
I have a rooted phone with mf3.
A couple of months ago I tripped whatever security there is and caused the phone to display the unlocked logo and made the phone think it has been modded. At the time I felt no need to replace it, so did not bother. Now, the charging port is giving me trouble and I think I will need too replace the phone very soon. I was wondering what I need to do to make the phone look like stock for at&t.
Thanks
Sent from my SAMSUNG-SGH-I537 using Tapatalk

Reset knox counter N920C

Hello guys,
I have bought a N920C couple of weeks ago, and it went crazy, I've tried all ways to fix it with no luck, it keeps restarting and messing up.
Does anybody have a way to reset the knox counter as my warranty was void in the process of fixing and I want to send it back to the warranty.
I will be thankful.
Best of luck.
There is no method to reset the knox counter so far.
That's right but sometimes Samsung don't complain and honour the warranty and sometimes they don't honour the warranty. Sorry
Sent from my iPhone using Tapatalk
This is why these phones cost $700 and Samsung is preventing hacking/modding.
knox counter is HARDWARE and software based efuse..if it trips you cannot revert is back..
.how to reset knox n920c
Not possible currently
Best thing you can do is install a custom rom and a new kernel. Phone will turn it's God mode on that way
Why didn't you just send it back right after it went crazy... if it's just a week or so you can even get a brand new one as replacement. Fiddling with the phone when it's still under warranty is one of the biggest no-nos.
theres a knox reset on play store.
Its kinda fishy though . Its from one of the forum users here on xda , seems to work for some models . Theres a huge post on it in the S7 forum i think ? also a post of it in the note 5 but it was rather small , most people dont believe it would work.
I wouldnt trust it tbh.
Sending it back to Samsung is a waste of time, even when in warranty. It's more than just the knox counter, it's also the flash counter. If you flash a Samsung stock bootloader and rom, they will not fix it without a fight. We've had nothing but bad experiences with their ****ty support.
You can't reset KNOX but what I suggest is flashing latest official stock firmware via Odin. It can fix your issue. Even if it can't, it will say "Samsung Official" on the bootloader screen (download mode) and I recommend sending to warranty in the official state. Warranty experience changes country to country and depends to service provider you sent your device to. They had changed my knox tripped tablet's screen without a fee.
BTW, which country are you in?

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