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ok so i got my htc one a couple of days ago and it sees to have a serious problem!
Basically the phone goes through stages of random vibrating every few mins to full on constant vibrating like there is a fan or motor buzzing in there. It even does it if the phone is switched off! Ive just had an episode of it vibrating no stop for 10 mins, didnt make a difference when i switched it off or when i factory reset it!
It seems to overheat or something and only stopped doing it after i had just left it for a while. I have tried to speak with htc about it but they were useless and had no suggestions what soever.
I really need some help here, i bought the phone privately and to all intense purposes it seemed like brand new
hpsauce37 said:
ok so i got my htc one a couple of days ago and it sees to have a serious problem!
Basically the phone goes through stages of random vibrating every few mins to full on constant vibrating like there is a fan or motor buzzing in there. It even does it if the phone is switched off! Ive just had an episode of it vibrating no stop for 10 mins, didnt make a difference when i switched it off or when i factory reset it!
It seems to overheat or something and only stopped doing it after i had just left it for a while. I have tried to speak with htc about it but they were useless and had no suggestions what soever.
I really need some help here, i bought the phone privately and to all intense purposes it seemed like brand new
Click to expand...
Click to collapse
SO you CAN NOT exchange the phone?
if not... root your phone and flash different rom that should resolve problem...at least give it a try!
99piotrek said:
SO you CAN NOT exchange the phone?
if not... root your phone and flash different rom that should resolve problem...at least give it a try!
Click to expand...
Click to collapse
No cant exchange it, only option i might have if i cant get the problem ressolved on here would be to send it to htc for repair but can take up to 2 weeks.
when i got the phone it was still on 4.1 and told me update available to 4.2 so i did that. Thats all i have done , apart from unlocking it from 02 using a code.
its almost like on a computer when its being worked hard etc that you here the fan cut in, thats what it seems like except it sounds like the buzz you get when you first start the phone. sometimes it does this just once every few mins or so, other times it will start doing it and not stop...even when switched off.....everything else on the phone seems to work fine
hpsauce37 said:
No cant exchange it, only option i might have if i cant get the problem ressolved on here would be to send it to htc for repair but can take up to 2 weeks.
when i got the phone it was still on 4.1 and told me update available to 4.2 so i did that. Thats all i have done , apart from unlocking it from 02 using a code.
its almost like on a computer when its being worked hard etc that you here the fan cut in, thats what it seems like except it sounds like the buzz you get when you first start the phone. sometimes it does this just once every few mins or so, other times it will start doing it and not stop...even when switched off.....everything else on the phone seems to work fine
Click to expand...
Click to collapse
Did the device get wet at some point? Sounds like a hardware problem if a factory reset didn't solve the problem.
There's a slight chance it could be a real bad app or an issue with the rom. Maybe running a stock RUU for your device if you can find it might help.
Pretty sure it hasent got wet .
Would be happy to put stock Rom back on it but not sure how I go about reflashing it .
Don't know if this normal or not but when I did a factory reset I thought the device would be wiped completely, all my pictures and videos etc however when I set it back up again I found some videos on there still that I had downloaded to the phone off the net.
Maybe it's not wiping itself correctly either?
Sent from my HTC One using xda premium
hpsauce37 said:
Pretty sure it hasent got wet .
Would be happy to put stock Rom back on it but not sure how I go about reflashing it .
Don't know if this normal or not but when I did a factory reset I thought the device would be wiped completely, all my pictures and videos etc however when I set it back up again I found some videos on there still that I had downloaded to the phone off the net.
Maybe it's not wiping itself correctly either?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Resetting the device should wipe everything and bring it to the same condition as new.
Go to settings>>Backup & Reset>>Reset phone>>now check "Erase all data", then tap "OK".
If that doesn't work, try to do a factory reset from the bootloader.
hpsauce37 said:
Pretty sure it hasent got wet .
Would be happy to put stock Rom back on it but not sure how I go about reflashing it .
Don't know if this normal or not but when I did a factory reset I thought the device would be wiped completely, all my pictures and videos etc however when I set it back up again I found some videos on there still that I had downloaded to the phone off the net.
Maybe it's not wiping itself correctly either?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Factory reset will wipe the device but leave the contents of the sdcard untouched which explains why your vids are still there
Appreciate the help guys, thankyou
So, is there any benifit to wiping the device completely over and above what I've done allready?
Today the phone has just done the odd sudden vibration as if you were just booting up, around 5 times in total, nowhere near as bad as last night, don't know why that would be.
Would it be possible to reflash standard firmware?
Is so how would I do it. Phone is completley standard and was in 4.1 prior to the ota update to 4.2, could 4.2 be the problem?
Sent from my HTC One using xda premium
rider5512 said:
Factory reset will wipe the device but leave the contents of the sdcard untouched which explains why your vids are still there
Click to expand...
Click to collapse
IC, but you do have the option to erase the sdcard (storage) from the reset phone menu in settings.
farang4u said:
IC, but you do have the option to erase the sdcard (storage) from the reset phone menu in settings.
Click to expand...
Click to collapse
Yes, I see there is a box to tick to wipe everything.
Think it's worth doing?
Sent from my HTC One using xda premium
hpsauce37 said:
Yes, I see there is a box to tick to wipe everything.
Think it's worth doing?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I'd try it. You can back up your pics and music on your PC via HTC Sync first.
Ok so I have tried it but no joy
Still getting the random buzzing/vibration for no apparent reason.
Could it be a bug with the update to 4.2.2?
Can I go back to 4.1?
I'm at my witts end with this now
Sent from my HTC One using xda premium
hpsauce37 said:
Ok so I have tried it but no joy
Still getting the random buzzing/vibration for no apparent reason.
Could it be a bug with the update to 4.2.2?
Can I go back to 4.1?
I'm at my witts end with this now
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Don't think it's a bug with 4.2.2 but a hardware issue.
Couple of other things to try ; download "CID Getter" from the play store, run it and find out your device's CID number. Now search on Google or xda for the RUU for your device's CID number. Download the RUU.exe to your pc, connect your phone to the pc and run the RUU.exe. This will bring the phone back to stock 4.1..
Or you can unlock the bootloader and flash another rom. Step by step instructions can be found on xda
Sorry, don't know of any easy solutions.
Sent from my HTC One using xda app-developers app
farang4u said:
Don't think it's a bug with 4.2.2 but a hardware issue.
Couple of other things to try ; download "CID Getter" from the play store, run it and find out your device's CID number. Now search on Google or xda for the RUU for your device's CID number. Download the RUU.exe to your pc, connect your phone to the pc and run the RUU.exe. This will bring the phone back to stock 4.1..
Or you can unlock the bootloader and flash another rom. Step by step instructions can be found on xda
Sorry, don't know of any easy solutions.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
thanks for sticking with me on this :good:
I have just followed a a video on here on how to unlock the bootloader and s-off and root - so now good to go
not sure how i put a new firmware on here now though..going to have to do a bit more reading....
i think to start with ill try downloading standard htc 4.1 rom when i can figure out which one it is and how i put it on and then go from there.
ok so just to update this....
last night i have tried the standard google edition rom on my phone and for the first few hours all seemed fine untill 4am this morning when i was woked by the phone doing its random vibrating thing...it was just sat by the side of my bed on charge
Can only think it must be a hardware issue now...but still dont know what or what is triggering it
hpsauce37 said:
ok so just to update this....
last night i have tried the standard google edition rom on my phone and for the first few hours all seemed fine untill 4am this morning when i was woked by the phone doing its random vibrating thing...it was just sat by the side of my bed on charge
Can only think it must be a hardware issue now...but still dont know what or what is triggering it
Click to expand...
Click to collapse
You tried everything so it's has to be a hardware issue. Maybe the vibration starts when the device gets warm. Sorry we couldn't fix it.
Sent from my HTC One using xda app-developers app
farang4u said:
You tried everything so it's has to be a hardware issue. Maybe the vibration starts when the device gets warm. Sorry we couldn't fix it.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
My HTC one has been doing the same thing. Vibrating randomly even when powered down. Brought it back to Sprint and had them order me a new phone. The only way to stop it from vibrating when powered down was to bang it on a hard surface, then it would stop. Crazy!
Vibrating non stop
My HTC One had been vibrating cotinuously too. I kept slapping the upper part of the phone to stop it from vibrating. However, this worked for the initial few days only. Later, it continued to vibrate continuously without stopping at all ! In the night I left the phone in the other room while it was still vibrating and the next morning the phone wouldn't charge at all! Now the phone is not booting/ charging. It is dead! Any leads?
EDIT: I slapped the upper part again, it suddenly woke up from the dead! It is charging now, the LED is red too!! But it is still continuously vibrating. I have left it to charge as of now, but please help with this vibrating problem. Any ideas?
I've had the same issue with my M7 today.
There were no software updates or any new apps lately.
It all emerged when i was pressing the home button (to exit from some app) and at the same time an incomming call started.
I have tried:
switching it off - did not help
Changing volume setting silent\vibe\sound a couple of times - no effect
Soft reset - no help
Hard reset - no help
Slapping with upper side of the phone against my had - helped for some time, the it started again
Seems like hardware issue.
Currently working solution for me:
Switch off the option "Vibrate on keypress" in Settings ==> Sound & notification
UPD: had to turn off all the vibrations
So far so good. Apparently there is some issue with vibe motor, and it just does not stop. I assume that by disabling that option it is not getting started and thus no constant vibe follows.
UPD 2 Fixed:
Issue reoccurred on hitting the device against my palm.
Had to disassemble it, there are a couple of instructions on youtube, i used plastic cards.
Motor was spinning even with a switched off device. Had to unplug and plug the motor a couple of times and it helped.
Turned on all vibrations in settings, no issues so far.
Hope that helps.
My phone has been randomly rebooting about once every two days. I'm completely stock, not rooted. In the middle of the night last night while it was plugged in it rebooted about 4 times in a row, so I shut it off then restarted it in the morning. It's been doing fine so far today. I can't figure out how to reliably reproduce the reboots so I don't know how to go about testing whatever is causing it. It doesn't seem to be caused by any actions I perform (it's happened while I'm using the phone as well as while it's completely idle) Any suggestions? I know there's not much useful info to go off of here...
I keep sending the crash reports to HTC but I don't know what to look for in them. Anybody know how to interpret the crash logs?
Had one this morning. Rooted, but no changes.
And it just happened again. Phone was just sitting there with the screen off... I tried to copy and paste the error log but it wouldn't let me select all the text. The only app I have running in the background usually is Twilight. I'm going to try uninstalling that and seeing if it helps. The problem is the reboots happen randomly so I can't really tell if anything I change actually has an effect! Yarggghhh.
EDIT: Managed to get the error log here: http://pastebin.com/Xynv9qMP
Tried rebooting into Safe Mode, then a factory reset. Neither worked so I exchanged the device at a Sprint store. Hope this one works better!
Sent from my 831C using Tapatalk
phsteve said:
Tried rebooting into Safe Mode, then a factory reset. Neither worked so I exchanged the device at a Sprint store. Hope this one works better!
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
How did it go? I have the same issue on my international version.
Completely fixed it. I don't have insurance but was able to exchange it within Sprint's return period. My new phone works great
Sent from my 831C using Tapatalk
Anybody else having these problems? 2nd day to have it and it would freeze up and bootloop. At one point it was off for 2-3 hours and I couldn't get to fastboot. Finally I got it to factory reset twice and its doing fine for now. Unfortunately I'm on shift for 24 hours or I'd make Verizon give me a new one.
Sent from my XT1254 using XDA Free mobile app
Aarongauntt said:
Anybody else having these problems? 2nd day to have it and it would freeze up and bootloop. At one point it was off for 2-3 hours and I couldn't get to fastboot. Finally I got it to factory reset twice and its doing fine for now. Unfortunately I'm on shift for 24 hours or I'd make Verizon give me a new one.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
Could it be some app that you installed? Haven't had any problems myself with it.
Have you switched from dalvik to art?
I've had zero issues with bootloops so far.
Haven't switched to art and I doubt any nonroot app would cause bootloops. Who knows.
Sent from my XT1254 using XDA Free mobile app
No issues so far here
none here
Had one this morning. Phone froze during a phone call, and then got stuck at the boot screen before the animation. Rebooted it by holding the volume and power button and it's worked since.
No problems here, have played games for several hours straight with no issues and have been playing with it all day.
Mine was solid for about 4 hours and its starting back up again. Maybe I have a lemon.
Sent from my XT1254 using XDA Free mobile app
sounds like a defective unit or something.
i'd do a wipe, dont install any apps, see if it works fine or not. if it does, probably an app issiue. if you are getting problems even after the reset, its the phone.
Same issue here. Kept randomly rebooting, but only occasionally. Did a few factory resets, installing only essential apps each time thinking it was one of my apps that didn't play nice with Turbo (even though they played just fine with my Razr Maxx and Galaxy S5) to no avail. Last night, did a factory reset, didn't install any apps (nor did I update any of the pre-installed ones) and this morning, endless bootloop. I can't get it to stop. I'm really starting to hate this startup sound. LOL!
My phone locks up occasionally. Always restarts itself. I'm not sure what has been causing my phone to lock up but I haven't been able to pinpoint an action that is specifically creating the issue.
Sent from my XT1254
So I couldn't figure out a way to just power it down (all the usual button combinations just kept rebooting it, which then continued the bootloop) so I just figured I'd let it bootloop until the battery ran out. After about 3 hours of bootlooping, it just finally booted. I didn't touch anything. Weird. Maybe it's like a 4 year old temper tantrum, just let them get it out of their system and all will be better in a couple hours. Hahaha!
I have a phone that it's going this as well. I can get into recovery and reset but that didn't work. If I try to wipe cache the phone reboots and freezes which seems abnormal. I never had a phone reboot after wiping cache. I loaded the phone into fastboot and using RSD Lite I flashed the original software into the phone to no help. I did notice though that in the fastboot option that my baseband is blank. Might just be a bad device.? Does anyone know where I can find stock firmware 21.44 (that has the VoLTE option)?
I've had 4 turbos, latest one with almost no apps, and been waiting on Motorola for near 3 weeks for another device... Just about to sell the next turbo they send out... I've also had the same issues plus WiFi drops BT drops freezing lagging, and lately unable to receive voice calls and voice mail
polish23 said:
I've had 4 turbos, latest one with almost no apps, and been waiting on Motorola for near 3 weeks for another device... Just about to sell the next turbo they send out... I've also had the same issues plus WiFi drops BT drops freezing lagging, and lately unable to receive voice calls and voice mail
Click to expand...
Click to collapse
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
the_rooter said:
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
Click to expand...
Click to collapse
I'm not running any additional apks at this point and haven't since the second replacement device. Apparently, I just have good luck with this phone, that I now despise, and wish I could get rid of. I followed all the disable guides for what was safe, and I'm not sure what an FDR is, but if you tell me I'll give it a shot. Last replacement came updated as well. At this point this current model doesn't even receive phone calls, because it just doesn't work correctly.
polish23 said:
I'm not running any additional apks at this point and haven't since the second replacement device. Apparently, I just have good luck with this phone, that I now despise, and wish I could get rid of. I followed all the disable guides for what was safe, and I'm not sure what an FDR is, but if you tell me I'll give it a shot. Last replacement came updated as well. At this point this current model doesn't even receive phone calls, because it just doesn't work correctly.
Click to expand...
Click to collapse
Factory Data Reset.
the_rooter said:
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
Click to expand...
Click to collapse
the_rooter said:
Factory Data Reset.
Click to expand...
Click to collapse
OK, so I have done that with each of the devices. Unfortunately, I just have horrible issues/luck with this phone.
On 2 separate occasions today I found myself looking down at my Nexus 6 to find it powering up.
Is anyone else noticing random resets? I have rooted, unlocked bootloader and removed encryption on mine.
I get this a ton of times. I'll take care the phone out of my pocket and screen is black. I'll hit the power button and the device is dead. Then I'll hold the power button until it restarts. This happens at least 2-3 times a day its very annoying
Sent from my Nexus 6
Imprezive13 said:
I get this a ton of times. I'll take care the phone out of my pocket and screen is black. I'll hit the power button and the device is dead. Then I'll hold the power button until it restarts. This happens at least 2-3 times a day its very annoying
Sent from my Nexus 6
Click to expand...
Click to collapse
Did you do anything to yours yet? (root, unlock bootloader or remove encryption)
same issue. Multiple times in last 7 days.
this time it happened when I was on call and call got disconnected and screen was blank. very annoying.
called GPS cutomer care, they want me to keep my phone in safe mode for a day.
I am completely stock and locked boot loader.
Sent from my Nexus 6
Did you get your phone from AT&T? If so they had a recall which had a problem where it causes reboots and shipped with wrong software.
I got it from Play store.
Mine was shipped from T-Mobile to my door
Sent from my Nexus 6
Same here, but much less common than you described. It's probably happened to me twice since I've owned it (I got mine on the 17th from Motorola).
Sent from my Nexus 6 using Tapatalk
Hmm try attaching a last_kmsg after a reboot to determine what causes the reboot or steps on how to reproduce it. I have not had a random reboot and mines was from t mobile.
Sent from my Nexus 6 using Tapatalk
zephiK said:
Hmm try attaching a last_kmsg after a reboot to determine what causes the reboot or steps on how to reproduce it. I have not had a random reboot and mines was from t mobile.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
oddly, on the n6, i cant get a last_kmsg, not through a terminal nor through looking manually, its just not there.
zephiK said:
Did you get your phone from AT&T? If so they had a recall which had a problem where it causes reboots and shipped with wrong software.
Click to expand...
Click to collapse
Mines from moto
I'm leaning towards this not being a software issue but a hardware issue. I've went ahead and opened a case with Motorola and they are sending me out a replacement phone. Hopefully this will fix this issue going forward.
It happens to me about once a day. I cannot pinpoint the cause.
It's happened to me twice in 8 days.
has happened to me every day since i bought it (wed 26th) bought from bell store in Canada (blue 32gb)
It's happening to me too. Got mine from AT&T. Mine randomly cuts off. Not rooted or anything.
Sent from my Nexus 6
I said before on other threads before, out of 3 nexus I bought from GPS one of them rebooted twice the first day, and the second day was unusable, rebooted every 5 mins. For me it was a hardware problem, i flashed factory image, factory reset, everything and nothing, called google, they send me the replacement, and never seen a random reboot on it.
I am using stock ATT 4.4.4 2013 Moto X. Never tried to root or anything.
Today it just crashed while installing a large app (a VR app for cardboard). While the app was installing, I tried to updated GMaps, maybe bad idea, because then the phone froze. I saw the download blinker still flash but time did not change, everything was non responsive.
I powered down, then tried powering up. Goes to black screen right after moto logo.
I tried going into recovery, it says "No command". Tried factory option, goes into black screen.
I tried contacting motorola as well in live chat. He froze on me too, just stopped replying to me.
Any ideas?
I was having weird reboot issues with my phone for the last couple of weeks. It would freeze and reboot itself, several times a day, without any predictable pattern. I was thinking it might be a warranty issue.
I found on the Motorola website how to clear the system cache. I followed the directions and it took a good 20 minutes and then rebooted and honestly I haven't had any problems since then.
Based on my experience, I would recommend you try that. It really seemed to address my issues.
Good luck!
Edit: scratch that. My phone just froze and rebooted again as I was signing up for the Starbucks app. Guess I'll contact support later today.
Sent from my XT1053 using XDA Free mobile app