HTC One : Phone rebooting while configuring my MS Exchange Activesync - One (M7) Q&A, Help & Troubleshooting

Dear All,
I need your urgent help please as I soley work on my emails and unable to configure it on my new mobile is driving me nuts.
Everything was working perfectly on my Android 4.3 and real issue started after I upgraded to KitKat update.
So here is the problem, When I am trying to configure my office exchange email ( via MS Exchange Activesync) and after entering all the credentials I am getting a message called " Processing" and then the message appears " Factory Data Rest ". This happened close to 20-30 mins and I am just clueless and phone reboots and everything is lost ( I guess it reboots as factory reset). I would request anyone to kindly let me know what to do, I work in a very critical project and I cannot afford to miss my emails. Thanks in advance.
P.s : I did factory rest and Cleared the cache as wel;

Muni Shankar said:
Dear All,
I need your urgent help please as I soley work on my emails and unable to configure it on my new mobile is driving me nuts.
Everything was working perfectly on my Android 4.3 and real issue started after I upgraded to KitKat update.
So here is the problem, When I am trying to configure my office exchange email ( via MS Exchange Activesync) and after entering all the credentials I am getting a message called " Processing" and then the message appears " Factory Data Rest ". This happened close to 20-30 mins and I am just clueless and phone reboots and everything is lost ( I guess it reboots as factory reset). I would request anyone to kindly let me know what to do, I work in a very critical project and I cannot afford to miss my emails. Thanks in advance.
P.s : I did factory rest and Cleared the cache as wel;
Click to expand...
Click to collapse
can you post your bootloader or getvar all information without IMEI or S/N

Related

I'm locked out of my G1, please help.

Hi I posted this in the wrong section earlier (sorry!):
Hi all,
I'm new at posting here so I apologize if this is in the wrong place. I usually come here for answers to my G1 questions but have never needed to post before (yes, I'm a lurker).
Basically, after drunkenly failing to pattern unlock my phone, I pressed 'forgot pattern' and was brought to the Gmail sign in/unlock screen.
The problem is that it keeps saying my username or password are invalid but they're not!
I checked by logging into gmail on my PC and nothing has changed.
I tried 'username', '[email protected]' and [email protected]' to no avail.
I have a UK model and have rooted it using Jesusfreke's RC8 then the update to RC9 using Moussam's root app.
I don't really want to have to wipe my phone but will do so if necessary; I was just hoping someone could tell me why its not accepting my details!
Any advice would be greatly appreciated.
Dan
EDIT: I have since tried changing my gmail password and associating other email addressed with my account but using these details makes no difference.
P.S. Edit: I'm wondering; if I hard reset, given that I don't have the JF build on my SD card anymore, what will happen?
Have you verified that you do infact have your APN account activated ? So that you have the dataplan active...
I'm sorry, you will have to treat me like an idiot and spell things out for me.
I don't know what an APN is. My data plan is unlimited, I've never had any problems with the phone (except that after rooting every app seems to force close if used for more than 3 mins), all I did was get the pattern lock wrong. I can still recieve texts (but not read them) and can still get calls.
I can connect the phone to my (win 200) PC and boot up into fastboot or recovery but haven't got a clue where to go from there....
http://forum.xda-developers.com/showthread.php?t=485988
Just google for adbwin.zip instead of downloading the entire sdk in step 1.
I looked at that thread and further down found a link to another thread from someone who had the exact same problem as me.
He tried everything (including Haykuro's pattern defeat) but nothing worked.
I guess I'll just wibe and reflash! Pain in the arse but I've been on this all day trying to find a way around it and I probably could have reflashed and reinstalled everything twice by now!
Sorry if I caught you a tad bit late....
Did you try signing in without the @gmail.com? I've never logged into my phone with that. I just simply use my user name without anything afterward
dandarandan said:
I tried 'username', '[email protected]' and [email protected]' to no avail.
Click to expand...
Click to collapse
It doesn't matter anyway; all three should work.
Hard reset?
jashsu said:
It doesn't matter anyway; all three should work.
Click to expand...
Click to collapse
I've been locked out of my phone this way and had a very hard time getting back in.
The solution, for me, was to use [email protected] and obviously your correct password. Neither the username or [email protected] would work for me.
This worked for me, so again, check that you've typed the correct username with @googlemail.com and make sure you type your password carefully.

Phone not deleting emails from server

My phone has gone a bit weird recently.
It sends and receives email (via gmail) fine. But when i delete or archive mail from my inbox, nothing happens at the server end. Next time i log into gmail on gthe computer, all the mail i thought i had dealt with via my phone is still there, apparently not deleted/not archived and showing as unread.
I am running cyanogen 3.6.5
Quick update - i have flashed Cyanogenmod 4.0.4 and the problem is still persisting. This problem is happening whether im connected via my network or via wifi.
Any suggestions??
go to setting apps scroll to email and clear cache should help. samething helps with gmail
I notice that from day 1 with then my unrooted Magic (vodafone) , now rooted but email problem as mentioned in firstpost is still same. Even if you set it up as detele from server with no effect.
Just an update - problem has fixed itself, normal service has resumed.
I assume the problem may have been due to the Gmail outage recently, but my G1 is now working properly again.

[Q] Whatsapp stuck

Good Morning.
Anyone has problems with WhatsApp? I can install and register the software, but im stuck in the creating favorites section and there's no way to cancel that, i've already try to reinstall the software but the problem remains.
Thanks in advance.
i have the same problem =(
i have the same problem, my phone is hd7 mango
Idem with LG-E900H
it did it automatically for me...i would suggest the old cliche method...uninstall, restart and then again download nd install...
Re:
Already did that process, but the problem remains, also in the review for the application on marketplace several people also complains about this issue.
Get WhatsApp to work
Hi everyone, maybe a good news for you :-D
I had the same problem, installed, reinstalled Whatsapp on my HD7 and nothing worked, still the same old "Creating favorites" ...
But now, after a HARD RESET (completly earasing the phone and back to factory default), I connected to my Live account and installed Whatsapp. Now it work, although it's only getting the Live contacts ... but better than nothing.
I think the issue was in my contact list, or from other apps I installed.
Hope it helps !
Best,
Reza

[Q] Exchange mail not working

Hi Experts,
I upgraded my phone to gingerbread 2.3.5. Am not able to use exchange mail option as whenever i try to configure its throwing error cannot cannot to server or bad credentials even when i gave teh correct informations.
Another starnge thing is that the battery status under settings is giving wrong info,its showing up time only from the last time when we press the power button(just for waking up)
Please help
Thanks in Advance.

[Q] google account not connecting

Hello! i have an experia z (obviously) and a long while ago i changed my password on my google account. A few days ago, i was doing something (i dont remember what) and it said that it cannot access my google account. so i went into settings and removed the account and tried to relog in. but now all im getting is a screen saying it cannot get a stable connection to the server and asks me to use wifi for more stability. Sadly, i was already using wifi so i still went through the guided setup to select my wifi and try again. still didnt work. so i turned off wifi and used my 4g and it still wouldn't let me log in. So now im trying to troubleshoot ways to log in because i have none of my contacts and stuff like that.
it still lets me log into the account in the browser window and in the gmail app and in the email account setting in account. just not in the guided setup for making it the primary account. (i tried to add it as email and sync to think "just maybe it will work" but it only syncs emails :X)
my device is rooted and using stock rom
Here are things I've tried to do (some are from suggestions online that aparently helped others):
Reboot phone
remove data/cache from google play store
uninstall updates for google play
unchecking auto time
checking auto time
making sure time is right
checked for software updates
restarted phone, took sims card out and tried logging in
tried to log in through youtube app (which goes through the says black screened log in guide)
turned on airplane mode, turned off phone, turned it back on, then tried wifi and data again.
and i think that is all i have tried. But it tried alot of things so im not sure. Once again. i can log into the account on my phone in other places just not in this black windowed log in guide and yes im typing in the right password and username... i can add pictures if needed.
Bump also tried factory reset and going to website and did the trouble shooting guide. Still nothing
Bump threw phone at wall and drowned it in tub. Still not doing it
Also I called customer service. And like I assumed, all he did was tell me to reset cache and data and restart device. Then asked if I could try to factory reset and then couldn't find any other solutions. So im stuck

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