I recently bought an Xperia Z, but the glass back plate is a little bit caved in at the bottom, it's flush in the middle and it sticks out a little at the top, is this common? Has anyone had a similar problem? It really bothers me even though it's not visible ..
Sent from my C6603 using xda premium
If you bought it from a shop then return it, since it's not normal.
Dsteppa said:
If you bought it from a shop then return it, since it's not normal.
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I have no warranty .. it costs €10 a month extra
gFrenken97 said:
I have no warranty .. it costs €10 a month extra
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Thats strange.... I think you mean insurance. That costs money and that is not what they meant here. Warranty is given by Sony if you bought the phone in an (authorized) store. So if you have a receipt you can go back to the store you bought your Z and claim warranty. The store will send your phone to repair center and they will fix it free of charge.
Sent from my C6603 using xda app-developers app
magikmichael said:
Thats strange.... I think you mean insurance. That costs money and that is not what they meant here. Warranty is given by Sony if you bought the phone in an (authorized) store. So if you have a receipt you can go back to the store you bought your Z and claim warranty. The store will send your phone to repair center and they will fix it free of charge.
Sent from my C6603 using xda app-developers app
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My warranty is void because I already rooted the phone .. xD
gFrenken97 said:
My warranty is void because I already rooted the phone .. xD
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But rooting has nothing to do with a faulty backplate. So I still think Sony will repair your phone. Maybe you should try to contact them via Xperia Care chat support.
Sent from my C6603 using xda app-developers app
gFrenken97 said:
My warranty is void because I already rooted the phone .. xD
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Just take it back, dependant on the carrier, they'll probably just replace it there and then (if you have the box and receipt).
They wouldn't notice it's rooted unless you have installed a custom ROM.
I work in an O2 shop in the UK and we have a 14-day fault swap policy. I assume most carriers are the same.
Under Eu legislation a shop has to give 2 years fault warranty its not a well know thing though so keep arguing and threaten lawyers then they will just replace
Sent from my Xperia Z
aSt00z0 said:
Just take it back, dependant on the carrier, they'll probably just replace it there and then (if you have the box and receipt).
They wouldn't notice it's rooted unless you have installed a custom ROM.
I work in an O2 shop in the UK and we have a 14-day fault swap policy. I assume most carriers are the same.
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But I have a leaked 4.2.2 firmware and an unlocked bootloader, are you sure they don't check it?
Sniper Spr3e said:
Under Eu legislation a shop has to give 2 years fault warranty its not a well know thing though so keep arguing and threaten lawyers then they will just replace
Sent from my Xperia Z
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...if you can prove it is a manufacturing defect (which this case should certainly fall under).
They are not legally required to cover things that can be caused by software errors, such as burning out a processor due to overvolting, increasing the wifi antenna power too high, nuking the baseband bootloader, etc.
gFrenken97 said:
But I have a leaked 4.2.2 firmware and an unlocked bootloader, are you sure they don't check it?
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I swapped and recycled rooted phones myself and had no issues what-so-ever.
I can only say this for O2-UK.
Take it to the carrier and don't mention the root or leaked firmware at all. I'd think they wouldn't look twice other than at the actual casing.
gFrenken97 said:
But I have a leaked 4.2.2 firmware and an unlocked bootloader, are you sure they don't check it?
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You can always remove root and unlock your BL (If you have saved your TA)
gFrenken97 said:
I recently bought an Xperia Z, but the glass back plate is a little bit caved in at the bottom, it's flush in the middle and it sticks out a little at the top, is this common? Has anyone had a similar problem? It really bothers me even though it's not visible ..
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
It's an indication that the adhesive holding the glass is starting to fail. Caused by the heat generated by the phone itself.
http://forum.xda-developers.com/showthread.php?t=2304680
During an eventful week in Ibiza I woke up with a cracked non functioning screen SONY UK want me to send it to SBE LTD as the official service centre but I have heard many negative stories about them and it is highly unlikely they would replace it under warranty anyway I have had a recommendation to use :
http://www.buzz-box.co.uk/
Or is this an easy fix myself if so where do I get an official screen / digitizer from ? How do you successfully reseal the case as I know it is sealed with some sort of adhesive ?
Check my thread
Sent from my Galaxy Nexus using Tapatalk 4
demon2112 said:
Check my thread
Sent from my Galaxy Nexus using Tapatalk 4
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Ahh bad luck but helps me in no real way
And mine....
http://forum.xda-developers.com/showthread.php?t=2206957&page=2
airbus318 said:
And mine....
http://forum.xda-developers.com/showthread.php?t=2206957&page=2
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Cracked just like the pics in the thread and it was in my pocket at the time no large knocks of from being dropped .............. meh .
Anyone successfully repaired it themselves or able to recommend a UK repair centre ?
Repair of mine costs 302EUR at local Sony service. There was changed the screen, the frame with sidings and buttons and the battery too (dunno why was it changed). Also had unglued the backplate, we fixed it.
I work as a mobile phone & PC tech in the UK & have to deal with SBE on a regular basis, There not as bad as people make out, Just have to remember that they will only do any work as long as the phone has not been tampered with or had physical/water damage.
If it's a cracked screen my guess is they will tell you to do one or charge you a lot for the job..
Delivered by Weston Union in the rain after 70 Years
KarlosTheJackal said:
I work as a mobile phone & PC tech in the UK & have to deal with SBE on a regular basis, There not as bad as people make out, Just have to remember that they will only do any work as long as the phone has not been tampered with or had physical/water damage.
If it's a cracked screen my guess is they will tell you to do one or charge you a lot for the job..
Delivered by Weston Union in the rain after 70 Years
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I am not looking for it to be done under warranty I am more concerned about them being competent at doing it which I have heard enough bad experiences to put me off plus as you say you deal with them regularly and state they will either tell me to do one or charge me a lot for any work done this does not instill me with any confidence being that I have been quoted £150 quid elsewhere or I can attempt it myself for the cost of parts at £100 .
Has anyone done the procedure themselves ?
Is there a guide and not the you tube disassembly one on you tube as that is not comprehensive enough ?
Any recommendations how to reseal the back plate once done ?
sexperia said:
I am not looking for it to be done under warranty I am more concerned about them being competent at doing it which I have heard enough bad experiences to put me off plus as you say you deal with them regularly and state they will either tell me to do one or charge me a lot for any work done this does not instill me with any confidence being that I have been quoted £150 quid elsewhere or I can attempt it myself for the cost of parts at £100 .
Has anyone done the procedure themselves ?
Is there a guide and not the you tube disassembly one on you tube as that is not comprehensive enough ?
Any recommendations how to reseal the back plate once done ?
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Click to collapse
On any other phone I would say try it yourself but if you ever intended on using the water resistant feature of this phone I would suggest paying the extra & getting SBE to do it, that way you are still covered with Sony & and the job will definitely be done correctly
Delivered by Western Union in the rain after 70 Years
My girlfriend's Z1 got damaged and the screen is in a mess. Its not even working to touch etc.
Anyone have information where I can send the phone in the US to get it serviced and how much it will cost? Or any other advice? I dont want to lose the waterproof if its fixed.
I used my insurance
Sent from my C6916 using XDA Premium 4 mobile app
is there anywhere I can sign up on sony's site to have it mailed to a repair centre in the US and shipped back to me?
Avantiel said:
My girlfriend's Z1 got damaged and the screen is in a mess. Its not even working to touch etc.
Anyone have information where I can send the phone in the US to get it serviced and how much it will cost? Or any other advice? I dont want to lose the waterproof if its fixed.
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Click to collapse
I don't really know in other country how that works but in France your provider always asks you if you want an insurance or not, if you take it for 13€ per month, you can crush your phone unilimed of time, you never pay anything and they change it any number of time that is necessary, with a phone like that i suggest you to take an insurance. Also the best way to not damage it is using a protection.
I use one in ballistic gel (really!) and a solid protection that fit together, ok the phone is a little ugly but really well protected :good:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Have you tried calling them? Their customer service is very good.
Sent from my C6916 using xda app-developers app
I have to deal with support of various manufacturers daily (working as an it professional)
In Germany it's like this:
As end user your reseller must look at the case. If you bought it in a store go there and ask them.
HOWEVER
I've discovered that most of them are stupid and/or non cooperative.
So your best chance is calling the Sony support. Go to their website and look up their telephone number. When you call them you most likely need to give them some kind of serial (imei). After, tell them your problem and you most likely will get a return sticker. Send in your device via mail and get a repaired (or new) I device about a week later.
I've discovered that this way is the fastest and less troublesome way to deal with broken devices
Sent from Xperia Z1
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
mariussilverwolf said:
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
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I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
BigDnm01 said:
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
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Subscribing to this thread, because I noticed exactly the same thing yesterday. Took phone out of pocket and the bottom right of the glass is cracked. Not affecting use (for now) because it is in the large bezel area, but I did nothing but take it out of my pocket. Please let us know if it is repaired under warranty by Sony - I know TMo is going to say it was my fault.
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
HellRoot said:
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
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Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
gtownie said:
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
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Click to collapse
most users have screen protectors
i use the speigen tr glass
i have dropped it onto concrete 20 + times still no screen damage
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Click to expand...
Click to collapse
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
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Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
aooga said:
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
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I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
BigDnm01 said:
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
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Click to collapse
Well ok then. Looks like it is time to try and find a backup phone to use for a week or so while I send mine in.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
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Any idea how long after they received it you got that tracking number? They've had mine for a little over a week and I'm just curious. Thanks
In about 2 weeks, i remember i sent it via fedex 4-11, they receive it 4-15 and i received the tracking number on the 25th.
LotoTutu said:
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Click to expand...
Click to collapse
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
Click to expand...
Click to collapse
I sent my phone in to Laredo as well, my phone didn't have a warranty associated to it and they replaced the screen (along with some other parts) for free. If you want water/dust resistance, shell in the $25 for inspection / shipping and see what they'll charge you. For me they just repaired it without leaving an email or phone call. If they charge you an unreasonable price ($150 < x) then have them send it back to you and repair it yourself or have a third-party vendor do it for you.
kentexcitebot said:
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
Click to expand...
Click to collapse
In fact , the Sony customer support can't guarantee water resistance either after disassemble your Z1s.
The oem precut adhesive should not cause any problems with ruining your ip58 waterproof.
I've done lcd swaps and it should be properly sealed if you use that. As I've read, brand new Z1s have leaked water aswell so it might be about luck.
Sent from my C6903 using XDA Free mobile app
BigDnm01 said:
My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right.
Click to expand...
Click to collapse
This just happened to my bf's z1s. He put it in his pocket when he got out of the car, walked into our apt, and when he took the phone out it was completely cracked and the screen was unresponsive.
He's sending it out today be checked by Sony. The rep made it VERY clear that the "engineers" would look at the phone and determine if it was a manufacture defect or not. If it was a defect, they'd fix it and return it. If not, then they'll call and discuss repair options.
You might not be able to tell from the photos, but the cracks are under the glass, and it's clear that it's not do to user abuse. Hopefully the "engineers" see it the same way.
Posts like these helped convince us that sending the phone to Sony was worth a shot, so I just wanted to share our experience. I hope he has the same success you did with getting it fixed. I'll update in a couple of weeks on the verdict.
PS: for anyone else that faces this issue, TMO insurance will not cover this without a $150 deductible. We were told that regardless of what caused the crack, they don't exchange phones with cracked screens. The TMO rep we talked to def didn't believe that the crack happened spontaneously. Don't waste your time.
I am From India, I having Xperia Z C6603 Model,I having Camera Lens Problem And Pressure Sensor,Proximity Sensor Problem, So How to Purchase Spare Parts in India , In India C6602 Model Only Available Only, I Go Sony Care Centre That Worker Tell a We Not Take A Phone Outside of the India ,So How to Buy C6603 Mobile Spares in India,,,
Please Post Websites For Spare Parts
rajaganesan7 said:
I am From India, I having Xperia Z C6603 Model,I having Camera Lens Problem And Pressure Sensor,Proximity Sensor Problem, So How to Purchase Spare Parts in India , In India C6602 Model Only Available Only, I Go Sony Care Centre That Worker Tell a We Not Take A Phone Outside of the India ,So How to Buy C6603 Mobile Spares in India,,,
Please Post Websites For Spare Parts
Click to expand...
Click to collapse
are you sure that Xperia Z can b repaired ? why asking means one of my friend has a c6602 and its damaged . display problem. and the service center guys told him that he have to pay 18k and they will provide new mobile. becuase xperia z can not be repaired.. service center told like this.. thats why i am asking
rajaganesan7 said:
I am From India, I having Xperia Z C6603 Model,I having Camera Lens Problem And Pressure Sensor,Proximity Sensor Problem, So How to Purchase Spare Parts in India , In India C6602 Model Only Available Only, I Go Sony Care Centre That Worker Tell a We Not Take A Phone Outside of the India ,So How to Buy C6603 Mobile Spares in India,,,
Please Post Websites For Spare Parts
Click to expand...
Click to collapse
www.rounded.com is the only place I know of, but they're not cheap. They give prices in INR, so should ship to India. You could contact them and ask about shipping to your location.
GalaxyXperia said:
are you sure that Xperia Z can b repaired ? why asking means one of my friend has a c6602 and its damaged . display problem. and the service center guys told him that he have to pay 18k and they will provide new mobile. becuase xperia z can not be repaired.. service center told like this.. thats why i am asking
Click to expand...
Click to collapse
Of course you can repair it. It's just not as easy as usual phones because of the water resistance (everything is glued to the frame).
See this thread for a guide on replacing the screen assembly.
Sent from my C6603 using Tapatalk
kingvortex said:
www.rounded.com is the only place I know of, but they're not cheap. They give prices in INR, so should ship to India. You could contact them and ask about shipping to your location.
Of course you can repair it. It's just not as easy as usual phones because of the water resistance (everything is glued to the frame).
See this thread for a guide on replacing the screen assembly.
Sent from my C6603 using Tapatalk
Click to expand...
Click to collapse
Woww. Thats very useful. Pressed thanks also.. Because u deserve it
http://www.etradesupply.com/sony/all-models/sony-xperia-z-l36h.html
I use this firm all the time ,the turn round on delivery is very good to the UK
https://www.youtube.com/watch?v=dfXaze8AS2o
I know the above video is for a screen replacement but if you watch it it will give you the knowledge to take down a Sony Xperia Z
This is the only firm that i could find to purchase a replacement gasket to reseal the back cover,for the sake of £3.00 i couldn't see the point in skimping, to have peace of mind that the phone was sealed properly
http://www.replacebase.co.uk/sony-x...e-frame--gasket---black---original-4902-p.asp
Good luck
Look at your Private Messages.
I am looking for spare parts for Sony DVD (model DVP-S9, serial number 3503281). I need the optical laser lens for it. Anybody can advice its availability