[Q] Facebook, Messenger and Watsapp doesnt work on 2G (India) - Xperia Z1 Q&A, Help & Troubleshooting

Hey there. I have not been able to access Facebook, FB Messenger, Watsapp from my Z1 C6902. I am from India, using Vodafone. Problem is only on 2G and all apps works fine on WiFi. Am still on 4.3( 14.2.A.1.136). I have tried clearing data and cache from App settings. That logged me out of apps and I am able to login successfully (FB app and messenger), but once I close and re-open the app, it wont connect again. Clearing data did not help at all with watsapp. When I tried to signon to 4Square app with FB, it didnt work. But worked fine when I directly logged on using my 4Sq. credentials. I am able to access FB fine from phone browser (Firefox). Almost all other apps works fine on 2G (like Twitter, Vine, Telegram). Tried to contact Vodafone support and they said everything is fine.
Plz help as I rely on 2G when outside, will provide any other data if required. Phone is not locked to carrier, locked BL and unrooted. Apps are up-to-date. Those apps stopped working all of a sudden.
Thanks.

oxycash said:
Hey there. I have not been able to access Facebook, FB Messenger, Watsapp from my Z1 C6902. I am from India, using Vodafone. Problem is only on 2G and all apps works fine on WiFi. Am still on 4.3( 14.2.A.1.136). I have tried clearing data and cache from App settings. That logged me out of apps and I am able to login successfully (FB app and messenger), but once I close and re-open the app, it wont connect again. Clearing data did not help at all with watsapp. When I tried to signon to 4Square app with FB, it didnt work. But worked fine when I directly logged on using my 4Sq. credentials. I am able to access FB fine from phone browser (Firefox). Almost all other apps works fine on 2G (like Twitter, Vine, Telegram). Tried to contact Vodafone support and they said everything is fine.
Plz help as I rely on 2G when outside, will provide any other data if required. Phone is not locked to carrier, locked BL and unrooted. Apps are up-to-date. Those apps stopped working all of a sudden.
Thanks.
Click to expand...
Click to collapse
Nothing surprising, the 2G is clearly not enough to use those kind of applications or that will take a loooooong timeto load, that need more network than 2G, even with Edge (2,75G) it's really a pain in the ass so i can't imagine with 2G
But i don't understand a thing, if you're on your wifi you shouldn't had "2G" the network doesn't show if you're on wifi

Problem is when I am only on 2g, wifi off. FYI, everything worked fine until it stopped working 5 days back. FB used to work fine. And yes, am on edge 2.5G.
Sent from my C6902 using xda app-developers app

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[Q] unable to download apps from market/connect to gtalk on unsecured wifi

After getting the market up and running, i am unable to download apps or connect to gtalk on any public,non secured wifi network. However if i try using any secured network they work fine. When downloading apps it hangs on starting download. Anyone else experiencing this? Anyone know a fix?
I confirm, open networks are a problem
I can definitely verify this as accurate. I was beating my head against this for a few days off and on. Once I joined a secured network, everything worked as expected. On an open network, no gtalk or market apps downloads. Wierd.

[Q] Marketplace and gmail app not working on mobile network

Well dear friends,
I have rather strange problem. My marketplace (keeps getting connection timed out error) and gmail (would not sync) app stoped working on my mobile network while browsers and any other app work fine. What's strange is when I connect my phone to WiFi everything works normal, including gmail and marketplace.
Tried to reinstall my GingerDX, didn't work.
This sometimes happens to me when I'm in an area of weak 3G coverage. Switching to 2G only works for me in those cases...
Thank you for your answer, but that didn't do the trick for me. Btw, it keeps giving me headache regardless of 3g signal strenght.
Restoring stock rom didn't work. Please help
Using different APN gives me different results. When I use gprswap APN , the early mentioned problem occurs, on the other hand when gprsinternet APN is used marketplace and gmail work, but browser doesn't.
somilily said:
Using different APN gives me different results. When I use gprswap APN , the early mentioned problem occurs, on the other hand when gprsinternet APN is used marketplace and gmail work, but browser doesn't.
Click to expand...
Click to collapse
You should ask your service provider which is the correct APN for you....

Time out playstore

I unable to connect to the store except with wifi.
But mobile data keeps timing out.
Already tried factory reset, and force closing the market, clearing cache and un installing updates but that doesn't help..
Haven't rooted my phone yet, don't have a laptop right now. So can't wipe cachés and whatnot
I had the opposite problem with you a week ago. It worked fine via mobile data but not on wifi. The internet worked fine via WiFi though. I refreshed the firmware but it didn't help.
The wired thing was that it's working again after I reallocated the WiFi AP.
For your case, can you access the internet via WiFi?
Sent from my GT-I9305 using xda app-developers app
Yes it works perfectly fine with wifi. Internet and play store
What I did notice now is that if I go to settings>>>more settings>>>mobile networks>>> and change from network mode LTE/GSM/WCDMA(auto) to only WCDMA then play store works just fine.. Really weird.

[Q] Strange data issue

Hi
A few days ago I started experiencing a strange issue that I just can't resolve.
Certain apps and accounts, i.e. Facebook, email, playstore, Google, Flip board etc. simply will not load/refresh/sync over mobile network. However, I can still browse the Internet using various apps (chrome, stock browser). With Spotify, I can stream music but am unable to download. There is no issue with the data connection as I am getting 'H' or '3g' and showing decent stats on Speed test. I have no issues at all over Wifi - everything works perfectly.
It's as if something is preventing apps from syncing/refreshing over the network but not affecting Internet access.
I have an unbranded device with a sim only Talk Talk deal.
Kitkat 4.2.2
4.12.401.11
I'm going to do a hard reset next but wondered if there was another solution.
Any ideas?
garethjknight said:
Hi
A few days ago I started experiencing a strange issue that I just can't resolve.
Certain apps and accounts, i.e. Facebook, email, playstore, Google, Flip board etc. simply will not load/refresh/sync over mobile network. However, I can still browse the Internet using various apps (chrome, stock browser). With Spotify, I can stream music but am unable to download. There is no issue with the data connection as I am getting 'H' or '3g' and showing decent stats on Speed test. I have no issues at all over Wifi - everything works perfectly.
It's as if something is preventing apps from syncing/refreshing over the network but not affecting Internet access.
I have an unbranded device with a sim only Talk Talk deal.
Kitkat 4.2.2
4.12.401.11
I'm going to do a hard reset next but wondered if there was another solution.
Any ideas?
Click to expand...
Click to collapse
At work we had a phone that did not want to sync email on 3G. (Perhals other apps, we did not check.)
It turned out his phone was roaming on 3G, and the email client was set not to push mail when roaming.
I think the guy had bad signal on its own network on this location and so the phone was roaming.
He could still use his browser and many other apps without any problems.
Maybe it has nothing to do with your problem but I thought I should post it.
Because it sure has many things in common, also in this example on WIFI everything would work fine.
Kind regards, Stefan.
Thanks for that, unfortunately it doesn't seem to be a roaming issue.
I've just factory reset the device, completely wiped everything. Tries to log into Facebook and the same thing happened. Switches to WiFi and it worked straight away.
I tried forcing the mobile data to only use WCDMA. This actually seemed to resolve the problem temporarily and I was able to update Facebook however it soon reverted to how it was and I was unable to sync email, update Facebook or download on Spotify unless over WiFi.
I'm wondering if it's the Sim card or possibly a problem with the phone but I'm struggling to understand (albeit with limited knowledge) how this strange behaviour could be hardware related...

[Q] Data not working.

Hi all, thanks a lot to read the thread and try to help.
The thing is that even I haven't install anything nor updating any room, I have a real problem lately.
If I use WiFi my HTC works fine, but when I disconnect WiFi, even a data logo appears (H or 3G) nothing that uses data works.
I cannot use Whatsapp, Facebook even open Google on a new tab.
The arrows keep moving on my status bar, but I downloaded a data monitor and says that nothing is moving in data usage.
What can I do before I lose WiFi?
I have restored the mobile phone, a complete wipe, i'll write you soon.
Call your operator because it seems to be
A: a provider sided problem
B: a signal problem
C: hardware/software problem
If c: try to get a replacement.
Sent from my HTC One using XDA Premium 4 mobile app
SergiNS said:
Hi all, thanks a lot to read the thread and try to help.
The thing is that even I haven't install anything nor updating any room, I have a real problem lately.
If I use WiFi my HTC works fine, but when I disconnect WiFi, even a data logo appears (H or 3G) nothing that uses data works.
I cannot use Whatsapp, Facebook even open Google on a new tab.
The arrows keep moving on my status bar, but I downloaded a data monitor and says that nothing is moving in data usage.
What can I do before I lose WiFi?
I have restored the mobile phone, a complete wipe, i'll write you soon.
Click to expand...
Click to collapse
Same problem, except it is intermittent. Have always had LTE service in my apartment until a couple of weeks ago. Sometimes the mobile data works, sometimes it doesn't. Full bars, shows data icon, but can NEVER download MMS, even when mobile data is working.
Any help other than call the provider?
Viper One 6.2.1
latest firmware i could find

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