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Hey guys
I have a very serious problem
I bought a xperia z1 a month ago and now its acting
It heats up unusally when I'm playing clash of clans which I've been playing since I got the phone and it also heats up alot when I'm charging then there is my battery �� which depletes faster when playing clash of clans and not another game I'm frequently playing these days trials frontier and have this odd habit of depleting 9-10% when I turn the phone off and back on again even when typing this thread on My Phone it is noticeably hot �� and then my final Concern
When I turn my screen off(lock it) the screen doesn't fully purn of its like there is a backlight or Something on its black but with a gloomy glow (you can only notice it in the dark) most of these symptoms came up today but heating problem I had it since yesterday night ��
There is also another problem I dont know if this is directly related to the other problems but worth mentioning so most of my apps are crashing or lagging (this doesnt happen with my way more intensive gaves like dead trigger my sd card suddently unmounted itself this evening some apps that crash are Cpu-z and shazamand also Sony's stock messenging app
Few additional information I have not rooted but I did update my firmware so I have my Warranty but I live in Sri Lanka where there are no Sony service stations so I have to Ship to get my warrenty which is y I consider it as my last resort so any suggestions that wont void my warranty I'm open for it my cpu temperature is 50 degrees Celsius right now and my battery temperature is 39 degrees Celsius and I took that right now while writing this thread using Chrome my house is know to have some earth problems (I kinda get electrocuted when I touch metal parts of my computer case)
I have latests firmware by Sony which is 4.4.4 it came out of the box with 4.4.3
thilina247 said:
Hey guys
I have a very serious problem
I bought a xperia z1 a month ago and now its acting
It heats up unusally when I'm playing clash of clans which I've been playing since I got the phone and it also heats up alot when I'm charging then there is my battery �� which depletes faster when playing clash of clans and not another game I'm frequently playing these days trials frontier and have this odd habit of depleting 9-10% when I turn the phone off and back on again even when typing this thread on My Phone it is noticeably hot �� and then my final Concern
When I turn my screen off(lock it) the screen doesn't fully purn of its like there is a backlight or Something on its black but with a gloomy glow (you can only notice it in the dark) most of these symptoms came up today but heating problem I had it since yesterday night ��
There is also another problem I dont know if this is directly related to the other problems but worth mentioning so most of my apps are crashing or lagging (this doesnt happen with my way more intensive gaves like dead trigger my sd card suddently unmounted itself this evening some apps that crash are Cpu-z and shazamand also Sony's stock messenging app
Few additional information I have not rooted but I did update my firmware so I have my Warranty but I live in Sri Lanka where there are no Sony service stations so I have to Ship to get my warrenty which is y I consider it as my last resort so any suggestions that wont void my warranty I'm open for it my cpu temperature is 50 degrees Celsius right now and my battery temperature is 39 degrees Celsius and I took that right now while writing this thread using Chrome my house is know to have some earth problems (I kinda get electrocuted when I touch metal parts of my computer case)
I have latests firmware by Sony which is 4.4.4 it came out of the box with 4.4.3
Click to expand...
Click to collapse
Connect to PC Companion and do a repair. It'll wipe all your data, but at least it's most likely to fix any issues.
AnrgKrshn said:
Connect to PC Companion and do a repair. It'll wipe all your data, but at least it's most likely to fix any issues.
Click to expand...
Click to collapse
Thanxks will try but my pc is currently broken so any other way?? Will factory reset work?
thilina247 said:
Thanxks will try but my pc is currently broken so any other way?? Will factory reset work?
Click to expand...
Click to collapse
Yes, it should help
AnrgKrshn said:
Connect to PC Companion and do a repair. It'll wipe all your data, but at least it's most likely to fix any issues.
Click to expand...
Click to collapse
AnrgKrshn said:
Yes, it should help
Click to expand...
Click to collapse
Hey, I did not try factory reset yet but yesterday day night the problem went away but to be safe I deleted my battery stats using this app
Battery calibration pro by programator and I charged fully and the hit calibrate and then let it drain to 0% and then charged back to 100% and now in the morning it is there again the display and faster battery drain problems from before but yesterday some how they weren't then @ night
thilina247 said:
Hey, I did not try factory reset yet but yesterday day night the problem went away but to be safe I deleted my battery stats using this app
Battery calibration pro by programator and I charged fully and the hit calibrate and then let it drain to 0% and then charged back to 100% and now in the morning it is there again the display and faster battery drain problems from before but yesterday some how they weren't then @ night
Click to expand...
Click to collapse
Can you take a screen shot of battery stats?
AnrgKrshn said:
Can you take a screen shot of battery stats?
Click to expand...
Click to collapse
I have no root and I don't think it's a good idea to root now because I still have a warranty and I think I should keep it that way because I might have to send it for warranty if something much more serious happen
thilina247 said:
I have no root and I don't think it's a good idea to root now because I still have a warranty and I think I should keep it that way because I might have to send it for warranty if something much more serious happen
Click to expand...
Click to collapse
No, I meant the battery stats from the settings.
AnrgKrshn said:
Can you take a screen shot of battery stats?
Click to expand...
Click to collapse
AnrgKrshn said:
No, I meant the battery stats from the settings.
Click to expand...
Click to collapse
I ziped a pic of battery stats check it out...... Thank you for your help and support :laugh: :good:
so last month i got a small update from sony (i live in india)
so it changed my build number to 14.5.A.0.270 on my Z1. and my model number is C6902
my phone is running on lollipop 5.0.2 ( not rooted)
so after that update my phone takes more than 4-5 hrs to charge and drains battery like crazy
soo i got my phone checked at a sony center and they said everything is alright in my phone
the battery and the motherboard is fine
plus whenever i put it to charge my phone heats up
and whenever i switch from my mobile internet to wifi my phone slows down and heats up
i got my screen replaced in January if it matters in any way
P.S- this is my first post on XDA.
thanks
There is a bug with lollipop. Should get sorted when 5.1 is released.
ishaan200 said:
so last month i got a small update from sony (i live in india)
so it changed my build number to 14.5.A.0.270 on my Z1. and my model number is C6902
my phone is running on lollipop 5.0.2 ( not rooted)
so after that update my phone takes more than 4-5 hrs to charge and drains battery like crazy
soo i got my phone checked at a sony center and they said everything is alright in my phone
the battery and the motherboard is fine
plus whenever i put it to charge my phone heats up
and whenever i switch from my mobile internet to wifi my phone slows down and heats up
i got my screen replaced in January if it matters in any way
P.S- this is my first post on XDA.
thanks
Click to expand...
Click to collapse
Don't worry it's a common problem with the lollipop in our device, many other users (including me) experience these issues .
Just be careful when the temperature rises not to fry your handset .
+ I'm thinking to downgrade on kitkat cause I don't think the additional performance we supposed to get on lollipop worth the battery drain issues
Hello together I have startet this Thread in the ZL Forum as well but there are way more Z Users than ZL So maybe you guys can help me too? first my specs:
Model: Sony Xperia ZL C6503
Android 5.0.2
Build: 10.6.A.0.454
Kernel: 3.4.0-perf-g8fa3dae [email protected] #1 <- Vanilla Kernel I beliefe
Root: Yes with kingroot following this HowTo Link I now got SUperSU 2.46 installed
Bootloader: Locked - I didnt unlock it and I think the rooting didnt unlock it either
Apps: ~95
I have the following problems:
1. Ever since 4.4.4 my Sony ZL is somewhat laggy. With 4.4.2 I had a really smooth experience but since 4.4.4 its been a dirt road. I am happy that Sony still brings us the newest updates with Andorid 5.0.2 and soon 5.1 but I hate that my user experience drasticly decreased. Not only do games lag since Lolipop, now the UI interface is lagy and my browsers (Dolphin with Jetpack) lags. Its just a big **** up! Its not smooth anymore and it doesnt make fun to wait several seconds (3-5) before apps open or close. I have no longer any task killer, with my last it felt to decrase performance instead of increase.
2. I have a heat issue with the phone somtime it gets really hot really fast.
3. Battery doesn't hold a whole day anymore. Could be casue the phone is 2 years old already but sometimes I have really bad battery life. If I turn on GPS I can forget to use my phone cause battery dies within 3 hours and apps just collapse under the heat.
I have Stammina tunred on and @30% Low Battery kicks in. @15% Battery saver tunrs on.
Battery drops from 12% -> 0% and turns off phone. Sometimes I get to 8% and then 0%
I would like to fix those issues and I need your help and advise. Yesterday I was almost to the point where I threw my ZL out of the window but I decided to give it a last chance with some help of the XDA community. So for my phone you are the last chance otherwise I will throw it out.
My Problem: I dont really want to completly start fresh and install all apps and configure everything again. I have Titanium Backup insallted (but I dont really know how to use it). If I have to completly start fresh I will probably get a new device casue there I will have to do the same legwork anyway. Only if money is thight next month I will stay with the ZL and do it all over again.
So can you guys help me to fix my problems? My biggest problem is the lag issue. I can life with the allright battery life and the heat issue but the lag drives me insane.
Edit:
In the past I already tried to root my phone while I had 4.4.4 but at the time there was no root available yet and some tasks failed. Not sure if that had any impact.
z1ckZack said:
Hello together I have startet this Thread in the ZL Forum as well but there are way more Z Users than ZL So maybe you guys can help me too? first my specs:
Model: Sony Xperia ZL C6503
Android 5.0.2
Build: 10.6.A.0.454
Kernel: 3.4.0-perf-g8fa3dae [email protected] #1 <- Vanilla Kernel I beliefe
Root: Yes with kingroot following this HowTo Link I now got SUperSU 2.46 installed
Bootloader: Locked - I didnt unlock it and I think the rooting didnt unlock it either
Apps: ~95
I have the following problems:
1. Ever since 4.4.4 my Sony ZL is somewhat laggy. With 4.4.2 I had a really smooth experience but since 4.4.4 its been a dirt road. I am happy that Sony still brings us the newest updates with Andorid 5.0.2 and soon 5.1 but I hate that my user experience drasticly decreased. Not only do games lag since Lolipop, now the UI interface is lagy and my browsers (Dolphin with Jetpack) lags. Its just a big **** up! Its not smooth anymore and it doesnt make fun to wait several seconds (3-5) before apps open or close. I have no longer any task killer, with my last it felt to decrase performance instead of increase.
2. I have a heat issue with the phone somtime it gets really hot really fast.
3. Battery doesn't hold a whole day anymore. Could be casue the phone is 2 years old already but sometimes I have really bad battery life. If I turn on GPS I can forget to use my phone cause battery dies within 3 hours and apps just collapse under the heat.
I have Stammina tunred on and @30% Low Battery kicks in. @15% Battery saver tunrs on.
Battery drops from 12% -> 0% and turns off phone. Sometimes I get to 8% and then 0%
I would like to fix those issues and I need your help and advise. Yesterday I was almost to the point where I threw my ZL out of the window but I decided to give it a last chance with some help of the XDA community. So for my phone you are the last chance otherwise I will throw it out.
My Problem: I dont really want to completly start fresh and install all apps and configure everything again. I have Titanium Backup insallted (but I dont really know how to use it). If I have to completly start fresh I will probably get a new device casue there I will have to do the same legwork anyway. Only if money is thight next month I will stay with the ZL and do it all over again.
So can you guys help me to fix my problems? My biggest problem is the lag issue. I can life with the allright battery life and the heat issue but the lag drives me insane.
Edit:
In the past I already tried to root my phone while I had 4.4.4 but at the time there was no root available yet and some tasks failed. Not sure if that had any impact.
Click to expand...
Click to collapse
I have the same problems(except lag) on my XZ1 it happend after I sent it to sony center because I bricked it, they replaced the motherboard and battery but the device gets really hot really fast (10 min of browsing and the device is 70°C) idle temps are 50°C and the max time my battery lasts decreases every day, my phone is on for 2 hours with mininal use and it's down to 69% i'm sending it to sony next week as it is a 3 month old device
z1ckZack said:
Hello together I have startet this Thread in the ZL Forum as well but there are way more Z Users than ZL So maybe you guys can help me too? first my specs:
Model: Sony Xperia ZL C6503
Android 5.0.2
Build: 10.6.A.0.454
Kernel: 3.4.0-perf-g8fa3dae [email protected] #1 <- Vanilla Kernel I beliefe
Root: Yes with kingroot following this HowTo Link I now got SUperSU 2.46 installed
Bootloader: Locked - I didnt unlock it and I think the rooting didnt unlock it either
Apps: ~95
I have the following problems:
1. Ever since 4.4.4 my Sony ZL is somewhat laggy. With 4.4.2 I had a really smooth experience but since 4.4.4 its been a dirt road. I am happy that Sony still brings us the newest updates with Andorid 5.0.2 and soon 5.1 but I hate that my user experience drasticly decreased. Not only do games lag since Lolipop, now the UI interface is lagy and my browsers (Dolphin with Jetpack) lags. Its just a big **** up! Its not smooth anymore and it doesnt make fun to wait several seconds (3-5) before apps open or close. I have no longer any task killer, with my last it felt to decrase performance instead of increase.
2. I have a heat issue with the phone somtime it gets really hot really fast.
3. Battery doesn't hold a whole day anymore. Could be casue the phone is 2 years old already but sometimes I have really bad battery life. If I turn on GPS I can forget to use my phone cause battery dies within 3 hours and apps just collapse under the heat.
I have Stammina tunred on and @30% Low Battery kicks in. @15% Battery saver tunrs on.
Battery drops from 12% -> 0% and turns off phone. Sometimes I get to 8% and then 0%
I would like to fix those issues and I need your help and advise. Yesterday I was almost to the point where I threw my ZL out of the window but I decided to give it a last chance with some help of the XDA community. So for my phone you are the last chance otherwise I will throw it out.
My Problem: I dont really want to completly start fresh and install all apps and configure everything again. I have Titanium Backup insallted (but I dont really know how to use it). If I have to completly start fresh I will probably get a new device casue there I will have to do the same legwork anyway. Only if money is thight next month I will stay with the ZL and do it all over again.
So can you guys help me to fix my problems? My biggest problem is the lag issue. I can life with the allright battery life and the heat issue but the lag drives me insane.
Edit:
In the past I already tried to root my phone while I had 4.4.4 but at the time there was no root available yet and some tasks failed. Not sure if that had any impact.
Click to expand...
Click to collapse
You could try to change the gouvenor of your CPU. I use interactive. It saves battery and the phone doesn't heats up so much (its still really hot sometimes). You Phone also becomes more efficient, because it only clocks fast if you need the power. You can do that with the PACPerformance Application or Antutu CPU Master as example.
If the interactive gouvenor doesn't helps, you can still try performance, this will give more power to your applications, but degreases battery life.
The heat comes from the old Snapdragon S4 Pro Processor that needs to clock most times at the maximum clock speed and it has no real thermal throttling. One time my Phone was at 100°C. Then the Android Operating System started to shut down the phone. The screen also started flickering.
After you got the 5.0.2 Update your Phone should feel much smoother.
maybe can with lollipop 5.1.1 :angel:
Hi I will try that! Thx for the answer.
Hi everyone, I have a serious problem with my Xperia Z3c, this don't stop to go up the temperature, this happens when I open some Applications, in consequence, the battery life go down very fast, i try to do the hard reset, reinstall again the software, but no fix that, I try to write many times To Sony, but they don't gimme any solution, in attached the screenshot for the temperature, using a little facebook, instagram and whatapps.
my version SO is:
Android 6.0.1
23.5.A.0.575
Ps: All versions have had this problem.
Thanks for the help.
giampiero987 said:
Hi everyone, I have a serious problem with my Xperia Z3c, this don't stop to go up the temperature, this happens when I open some Applications, in consequence, the battery life go down very fast, i try to do the hard reset, reinstall again the software, but no fix that, I try to write many times To Sony, but they don't gimme any solution, in attached the screenshot for the temperature, using a little facebook, instagram and whatapps.
my version SO is:
Android 6.0.1
23.5.A.057.
Ps: All versions have had this problem.
Thanks for the help.
Click to expand...
Click to collapse
It is version 23.5.A.0.570 not 23.5.A.057
And my device reaches 90 degrees celsius when backing up through TWRP,for me it shows that 43 degrees is idle temperature,and my device doesn't even feel hot at all,or warm.
giampiero987 said:
Hi everyone, I have a serious problem with my Xperia Z3c, this don't stop to go up the temperature, this happens when I open some Applications, in consequence, the battery life go down very fast, i try to do the hard reset, reinstall again the software, but no fix that, I try to write many times To Sony, but they don't gimme any solution, in attached the screenshot for the temperature, using a little facebook, instagram and whatapps.
my version SO is:
Android 6.0.1
23.5.A.0.575
Ps: All versions have had this problem.
Thanks for the help.
Click to expand...
Click to collapse
If you touch back of your phone is it hot? Anyway if resetting or changing sw didn't help it seems to be HW issue and you can only RMA.
Dinkec27 said:
It is version 23.5.A.0.570 not 23.5.A.057
And my device reaches 90 degrees celsius when backing up through TWRP,for me it shows that 43 degrees is idle temperature,and my device doesn't even feel hot at all,or warm.
Click to expand...
Click to collapse
I don't think the phone would be running if the temperature was 90 degrees. And 43 idle seems to be nonsense too, I barely get that after an hour of intense gaming.
petr232 said:
If you touch back of your phone is it hot? Anyway if resetting or changing sw didn't help it seems to be HW issue and you can only RMA.
I don't think the phone would be running if the temperature was 90 degrees. And 43 idle seems to be nonsense too, I barely get that after an hour of intense gaming.
Click to expand...
Click to collapse
It seems to be wrong temperature reading then,gonna see then with CPU-Z or some other app
Maybe the outside temperature is the problem. I'm studying in Germany but when I fly back home to Cyprus where the temperature is much higher (normal day in the summer 30-35°) I can feel that the phone is getting kinda warm
I have same problem.
From time to time my phone is getting not warm but hot. Most time is warm and never cool when i use it.
Running CE1 575 root. No custom rom.
I encouter same problem on CM12.1. I even started to cool my phone with water!
Sent from my Xperia Z3C using XDA-Developers mobile app
I've found that it's running hot since I did the Marshmallow update to 23.5.A.0.575
Overall battery life feels to be down and coupled with the loss of Stamina/Ultra-stamina I'm now looking to downgrade back to Lollipop.
hi hope someone can help with this.
I have a huawei p9 32gb EU version
model EVA-L09 emui 4.1.1 (still on) android 6.0 (says no update available)
build number is: EVA-L09C432B182
An issue seems to have developed in the past 2 weeks (i've had it almost a year) - it has decided to close itself down when I try to use the camera. I am using the default/stock camera app not a 3rd party one. I want to make clear it does not happen every time seems (at the moment) quite random/intermittent
The battery was at 79% the first time it happened and a few days ago it was at 55% and it happened. Auto flash was on but flash not activated at the time the phone shut down.
The first time I thought I just hadn't realised the battery was that low but when I plugged it in to charge it said 79% on screen.
A few days ago when it was 55% I was able to put the phone back on after it shut itself down and it was fine/behaved normally since putting it back on - the battery appeared to drain at the usual rate. I even took a few other photos after switching it back on & it didnt shut down. I had been using camera the same morning when the battery % would have been higher & it didn't shutdown then. (& i actually took quite a few photos during that time).
Hope someone out there has an idea of how to fix this issue, though i'm thinking its maybe the a sign the battery may be failing?
I also have this issue, I think it may be a sign the battery is beginning to fail, or possibly the cpu gets too hot. (again first started happening around a year into ownership)
Under 70% battery if i take a bunch of photos it can shut down but would normally turn back on again with 20% less battery. if battery gets less than 50% then if it powers off, it may power back on breifly and then go back to the exclamation mark for empty battery and shut down.
I have tried following the guide to calibrate the battery (let it charge to 100%, turn off, plug back into charger) but it made no difference.
What did help a bit though was ensuring cloud photo apps (google photos/onedrive etc) were set to only upload photos while on wifi and charging.
Hi, I have the same issue with my EVA-L09 with EMUI 4.1.1 build EVA-L09C900B182 bought in october 2016. Shuts down after shooting few photos/videos and can't start it again without plugging it. Once plugged, the battery level seems to be the same as before the shutdown. Seems to happen with any battery level.
If anybody can help solve this, that would be great. I can't decide to change the battery for the moment without certainty that it would fix this issue.
kevgau said:
Hi, I have the same issue with my EVA-L09 with EMUI 4.1.1 build EVA-L09C900B182 bought in october 2016. Shuts down after shooting few photos/videos and can't start it again without plugging it. Once plugged, the battery level seems to be the same as before the shutdown. Seems to happen with any battery level.
If anybody can help solve this, that would be great. I can't decide to change the battery for the moment without certainty that it would fix this issue.
Click to expand...
Click to collapse
To all of you...unlock bootloader and update firmware. Maybe your issues will be solved. Its a conflict and not a battery issue
Sent from my EVA-L09 using XDA Labs
Any resolution?
I am having the same problem with my L09 and the P9 camera app. Was on Nougat so rolled back to MM in attempt to fix. Also tried a faster SD. No luck with either.
No such issues with other camera apps from Play Store, but they don't use both sensors.
Anybody resolved this problem definitely yet? If yes, how?
Thanks.
matt3805089 said:
I am having the same problem with my L09 and the P9 camera app. Was on Nougat so rolled back to MM in attempt to fix. Also tried a faster SD. No luck with either.
No such issues with other camera apps from Play Store, but they don't use both sensors.
Anybody resolved this problem definitely yet? If yes, how?
Thanks.
Click to expand...
Click to collapse
I have the same problem since the last 6-9 months.
However I noticed that the problem occurs when I make photos when I'm outside and the weather is windy/damp. I never had the problem when shooting photos inside, always outdoors.
The solution is indeed connecting the phone with a charger (or portable battery) or wait for a couple of hours.
It could be a problem with the battery but it is strange that the phone is ok again after charging a couple of minutes. If it was moisture this idid not yet vanish in just a couple of minutes. Maybe a sensor which is not working ok (or the firmware is not resetting/reading it correctly) ?
I'm thinking of sending my phone into repair for this problem, however I think this is a difficult to identify problem because it does happen randomly (as it seems).
I'm having the same problem, after battery goes under 50% It drains fast, bellow this it only takes 30min of use to shoot down, taking a few photos just makes it drain even faster. And when plugged to the charger it suddenly gets up to 40% . I tried everything software wise with no luck. I bought a new OEM battery planning to change it this week, then I'll post the results.
I am facing the same problem L09C432B395. I observed its somehow being related to cold temperatures outside in my case - it happens only when walking outdoor and the phone is in my hand for a while - so its probably cools down. And than when pressing the camera button I see the message "waiting to sharpen the photo" and then beeeep! battery down to 1% and phone shutdowns. Regardles the battery level.. happening accidentaly and randomly, but only once a week.. and only when taking phone outdoor in a winter time. I did factory reset, re-installed the latest ROM etc but the problem persists. Might be some conflict between battery state and temperature read error?
Buran79 said:
I'm having the same problem, after battery goes under 50% It drains fast, bellow this it only takes 30min of use to shoot down, taking a few photos just makes it drain even faster. And when plugged to the charger it suddenly gets up to 40% . I tried everything software wise with no luck. I bought a new OEM battery planning to change it this week, then I'll post the results.
Click to expand...
Click to collapse
Update: I change the battery, everything back to normal. I used a OEM battery, screen time is +6h with moderate use during the first row cycles of battery use from 100% to 10%.
Hi all together. Faced the same issue up times (Huawei P9 EVA-L09C432B395, Kamera App 4.1.1) with battery in good state 46 to 76% and taking a picture caused draining it to zero at a moment. Sitting down immediately. BUT only if flash ? is set to bulb-light ?! Tested it several times. Normal (auto/always active) flash is ok - but not bulb-mode...
So, that's obviously the reason - but where's a solution? ?
Some Huawei officials here at xda? ?
Same problem here and without solution yet ... camera causes phone to shutdown and battery indication goes crazy.
https://forum.xda-developers.com/p9/help/battery-calibration-issue-t3669811
Experiencing the same issue on both P9 we have and getting very annoying would be glad to see if is there any solution of this.
piotrkalb said:
I am facing the same problem L09C432B395. I observed its somehow being related to cold temperatures outside in my case - it happens only when walking outdoor and the phone is in my hand for a while - so its probably cools down. And than when pressing the camera button I see the message "waiting to sharpen the photo" and then beeeep! battery down to 1% and phone shutdowns. Regardles the battery level.. happening accidentaly and randomly, but only once a week.. and only when taking phone outdoor in a winter time. I did factory reset, re-installed the latest ROM etc but the problem persists. Might be some conflict between battery state and temperature read error?
Click to expand...
Click to collapse
These are my exact symptoms - combination of cold and camera gives false battery reading and shuts down phone entirely. Software update hasn't fixed.
I have same problem
EVA-L09C55B383
it's the last firmware
emui 5.0.1
android 7
at 50% battery i make a photo with flash and the p9 turn off.
to turn on i need connect it to recharger.
it's very very impossible.
i think to send it to customer care.
have someone resolved this issue?
i ask to huawei on facebook. i wait a answer.
Any luck with Huawei support for any of you?
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
miksly said:
I have same problem
EVA-L09C55B383
it's the last firmware
emui 5.0.1
android 7
at 50% battery i make a photo with flash and the p9 turn off.
to turn on i need connect it to recharger.
it's very very impossible.
i think to send it to customer care.
have someone resolved this issue?
i ask to huawei on facebook. i wait a answer.
Click to expand...
Click to collapse
PlatformHopper said:
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
Click to expand...
Click to collapse
i haven't resend it to customer care. we think it's a software issue beacuse battery it's ok....
i don't know what do
i think to install a custom rom!
but, when i had s3 samsung, modding was very simply... for huawei im not sure...
anyone had modded p9?
miksly said:
i think to install a custom rom!
but, when i had s3 samsung, modding was very simply... for huawei im not sure...
anyone had modded p9?
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Did you try yourself any search for custom ROMs ob XDA for Huawei P9?!
https://forum.xda-developers.com/p9/development
I tried Huwawei customer care.
Their best offer was factory reset of all firmware!
Install updates doesn't fix.
PlatformHopper said:
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
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Even when connected to charger!!
Even when the phone is connected by USB to my computer and charging, if I open the camera the battery % starts to drop like 1% every 4-5 seconds!!
So the battery is being drained faster than what it charges.
I close the camera and it starts charging again.
Huawei, I was very happy with this phone, now I'm constantly in fear of getting out of battery in the middle of an unknown city while taking photos!