Database Develop

[Q] Anyone else cannot connect to ATT server

WIth five bar and over 1mbps on download test via 3G, I keep getting
"Unable to communicate with ATT server" for Software Update.
Anyone else getting the same message?

I got the same message. I don't know what to do.
Sent from my SAMSUNG-SGH-I897 using XDA App

I wasn't able to. I tried everything and finally was able to put my phone back to the stock settings. Nothing worked. Contacted AT&T and they had no idea. Finally to save myself any trouble I just contacted Amazon, who I bought the phone through, and they are sending me a new phone that should arrive tomorrow.

I spoke with business care yesterday and qouted my/same error message. Whether or not she knew what she was talking about.....who knows, but she said since it was a push I didn't need to "check for update" and that it would happen automatically. Sounded like scripted response to that particular error. I am already running leaked JH7 and noticed significant GPS improvement over stock, JH2 and JH3. Curiosity was getting best of me so I have tried twice since update was available. Very happy with phone other than hesitant "back" button since installing leaked JH7 and removing all bloatware no need to update really until Froyo 2.2

Okay so I have done nothing to my phone other than download apps from the market. I have not rooted or sideloaded or lag fixed or whatever.. wouldn't know how. I also have a brand new sim if that matters or not.
I am getting a message a few minutes after I check for updates that says "Connection Failed, Unable to connect to the AT&T servers". Any idea why this is happening? As I said, I have not done anything to the phone other than download stuff from the market.
I have done this the last 2 days and the same thing happend both times. I don't want to change the date on my phone so i waited the 24 hours. Also as a side note.. I have checked for software updates 2 other times prior to this just for giggles. Once about a week or so after I got the phone and I got a message that said no updates and than again a few weeks ago and it did the same thing it did yesterday and today.. the connection failed message.

I would just wait a couple days then try again. There looks to be nothing you can do on your side. Since the update is rolling out in stages, I bet those who can't connect aren't "allowed" to update yet.

Yesterday the update completely bricked my phone. I exchanged the phone last night and again today as both I got had alot of issues (GPS Test finds 0 satallites regardless of where I am - my first phone that bricked worked great, Can't even connect to Android Market on my new phone...).
Since last night I couldn't connect either. I just spoke with AT&T, they told me to exchange my phone against and offered to give me an $85 credit to my account for the inconvenience.
If my next phone doesn't work like my first, I might be done with the Captivate... And i love this phone.

I have the same message when I try to check for the update. When did you all buy your Captivate? I bought mine on September 3rd. I wonder if they roll the update out to the folks that bough the phone earlier this year and block the newer users.

I bought my captivate the day it came out.

I got mine 3 days before it came out and I cannot connect
I think it might be to excessive server load on the part of AT&T. It might just throw out your request if there are too many people downloading

My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.

Much like the poster above me, when I got mine (mid-August), I attempted to update just to make sure I would have the latest software at that time. It failed to connect and when I tried 24hrs later, still couldn't. So I just gave up unworried. I haven't gotten the update yet and will give it thru tomorrow before I try again. For what it's worth, the gps has always worked fine for me.

I get the same things, no root, nothing. I have a feeling that it just hasnt been released to us yet. I could be wrong and if so its gonna really suck. I bought mine 3 weeks ago from Amazon.
Something that would confirm to me that its just that it hasnt been released is if someone who got this message magically starts working the next day, whatever. Anyone?

I'm not really sure what to believe.. Seems like many others can at least see the update from the software update menu -
some have brought their phones into at&t and gotten a new phone that does get the update manually as well.. I am well past the 30 day return and like a lot of us, have flashed other roms, etc- But this doesn't seem to be a problem with some as they are still able to get the OTA update..
I assume we just wait for the next few weeks as they push the update to everyone- but who wants to wait that long??

I understand 100% about not waiting. I keep bumping my calendar forward and trying again....Im up to some where in first part of October already.
Mine always comes up with two arrows in the upper left corner. Once, before it failed to communicate it in the top of the screen in the center it came up with a white circle with arrows inside it. In a few seconds it gave the failed to communicate.

Yea, I agree with whom said that it is prob a server rejection on the matter.. guess we will have to wait. T_T

PersonOfKnownOrigin said:
My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.
Click to expand...
Click to collapse
Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?

vijtable said:
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
Click to expand...
Click to collapse
I'm in Wichita, KS, by no stretch of imagination could this place be a congested area. I have had the same issue since day 1.

vijtable said:
Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
Click to expand...
Click to collapse
I'm also in NYC, but my SIM is still on my iphone 3GS contract. (got the phone from ebay).
and my calender is already up to...Jan 1 2011.
I give up.

Downloads to 100%, I tell it to proceed, phone reboots, returns to the launcher and I get "The update was not completed. No update is applied to your phone."
That is followed with "Connection failed. Unable to connect to AT&T server."
Now when I try to even enter the software update screen I get "No Firmware" and nothing at all happens.
I've been through this twice now, each time backup up the entire phone using ROM manager before I try to update and after it fails, restore to before the failed update attempt. Sick of trying to get the update and sick of the GPS not working.
Update FAIL. Reading the dozens of stories of all the other people with problems it makes me not even want to try any more. I don't understand how with some people it works and others it fails with what seems to be no rhyme or reason.
Maybe I should backup, completely wipe the phone then try the update. But again, I've read of people trying that with no luck. I just don't get it.

[Q] Galaxy s problems

Right, im having various amounts of trouble with my galaxy s.
I bought it from my uncle brand new, it kept telling my that my sim couldnt connect to the network, so i had it unlocked. It still wouldnt work, then when i walked out of the building it decided to start working a few minutes later.
I then had to take out my battery for something then put it back in & boom, it stopped working again, now when i make calls it says not registered on network and when i try to connect it to the orange network it tells me that my sim cant connect to that network what do i do?

i see 2 options
take it back to the store for warranty (yes you bough it from your uncle, he should still have the original invoice)
or you can flash your device back to stock, and do a factory wipe

if i reset it to factory will it counteract the unlock?

the sim lock should remain
besides there is an Android Market app for free, to unlock your phone again if it does gets locked

AllGamer said:
the sim lock should remain
besides there is an Android Market app for free, to unlock your phone again if it does gets locked
Click to expand...
Click to collapse
so should a master reset sort it or? cuz i really am getting annoyed without a phone as i need it for business

do a master wipe first
if that still doesn't fix it, then a reflash via Kies or Odin should do the trick
if all that fails, then i'll take it back to the store for an exchange

i dont understand why its doing this though?
it was working around 1 oclock, then when i had to take the battery out around half 5 6 ish it happened again? i dont understand what the issue is?

its been blacklisted by t mobile, any ideas?

jackson0121 said:
its been blacklisted by t mobile, any ideas?
Click to expand...
Click to collapse
how did you find out?
just tell them and show them your receipt

thats the problem. i bought this from someone else, so neither of us have a reciept

Stolen
Sent from my GT-I9000

[Q] Internet Troubleshooting

I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe

Notice
Gstar88 said:
I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Click to expand...
Click to collapse
Maybe also nessasary to mention i DID put my SIM in another device. Still same outcome. NO internet still

Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all

MeX_DK said:
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
Click to expand...
Click to collapse
Yea you would think that, they told me in the store today that was not the case. Funny thing is i tryed to switch it again into another devince, and still nothing. However, as I went into the store i got a new simcard that didnt fix the prob. Suspecting some internal flaw?
Anyway, gonna call LG and use my vip change possibility so we'll see if its the device itself or not.
T-mobile offcourse claims that its a software prob, as this often happens on first batch phones

[Q] OTA Updates Not Downloading

My girlfriend just got a Moto X from the holiday sale last week. She bought an AT&T branded devices so she could use it on Straight Talk.
It works fine on the network, but the OTA updates would just not work at ALL. Every time it wanted to update, it would ask to be on the wi-fi network, which it already was. And if we ever got a progress bar, it just said "Will Resume when on Wi-Fi" and showed a 0% progress for over an hour.
Motorola support was utterly useless, they hung up on us, TWICE, after 2+ hours of phone calls, and the third time the level two technician, who we were told could force the update, told us we could factory reset the phone to make it work.
After THAT failed, he told us we could just mail it back to Motorola and they'd install the update themselves. At that point I just used RSD Lite to flash the 4.4 stock firmware, because it was much faster than waiting two weeks for the same thing. Now I'm not sure if the OTA updates are working still, but she's been unable to download the new boot services or active notifications apps, which makes me thing there are still problems with it.
Anyone else have these issues with OTA updates? Specifically with the AT&T variant?
Anything would be helpful!

I am having the same problem on an AT&T model purchased from the holiday sale. I tried the factory reset suggestion and that didn't work. I am actually on the phone with level two support right now hoping for a solution. I will post a follow up if anything works to resolve this issue.

I updated two Moto X's to 4.4 with no problems at the beginning of the month, but I had this same issue this past weekend when my latest Moto X arrived and I tried to update it. I finally got the update to download by tethering to my other phone instead of using my home Wi-Fi. Sucked that it used my AT&T data, but at least it worked. I researched it a bit and apparently some Motorola Android phones have had this issue before. Others said it will eventually download if you just leave it, but it could take a while. Pretty sure it's an issue with Motorola's update servers because a bunch of people will report it at once and factory resetting doesn't help.

I haven't had this issue but you can always just download the OTA manually and sideload it with adb.
Sent from my Moto X

gtg465x said:
I updated two Moto X's to 4.4 with no problems at the beginning of the month, but I had this same issue this past weekend when my latest Moto X arrived and I tried to update it. I finally got the update to download by tethering to my other phone instead of using my home Wi-Fi. Sucked that it used my AT&T data, but at least it worked. I researched it a bit and apparently some Motorola Android phones have had this issue before. Others said it will eventually download if you just leave it, but it could take a while. Pretty sure it's an issue with Motorola's update servers because a bunch of people will report it at once and factory resetting doesn't help.
Click to expand...
Click to collapse
Okay, as much as it sucks, it's somewhat comforting to hear that others are having the issue as well.
Since it was new out of box, and all Moto Support wanted to do was install it at their factory, we just used RSD Lite and pushed the 4.4 factory image.
_MetalHead_ said:
I haven't had this issue but you can always just download the OTA manually and sideload it with adb.
Sent from my Moto X
Click to expand...
Click to collapse
We just wound up flashing the 4.4 Factory Image from RSD Lite in the end. Is there a good repo for OTA zips for ATT though? I found one for an earlier update listed here in XDA (the one that brought some camera fixes), but I couldn't find any other stock OTA zips that could be applied via stock recovery outside of that one.
soxfan37 said:
I am having the same problem on an AT&T model purchased from the holiday sale. I tried the factory reset suggestion and that didn't work. I am actually on the phone with level two support right now hoping for a solution. I will post a follow up if anything works to resolve this issue.
Click to expand...
Click to collapse
If support doesn't help (they were pretty sucky towards us), you can use RSD Lite to apply the factory 4.4 image to the phone without any modifications

Tmobile version not updating either
I have the Tmobile variant. Its not taking the update either. Two different ways its prompting and not working. The first is I have a notification that the update will begin when I'm on wifi. I'm on wifi and it never starts. After reboot, I check the 'about phone', --system updates. "It tells me an update is currently being downloaded. You will be notified when the download is complete."
Waiting and waiting.....

After my second call yesterday, level two escalated me to level three. They called me this morning, (they don't take incoming calls) and the rep pushed the update to my phone. It took about 10 minutes and then the update started downloading. After a reboot I was then able to download the kitkat update. So now all is well. One of the reps at level two said he tried pushing the update to me (on Monday) but it didn't work. I guess level three has more power. Anyway, it did resolve my issue.
Good luck to the rest of you with this problem and Happy Holidays to the community.

My wife took her phone to work and connected to wifi there...update came through. I'm guessing either motorola servers cleared up, or needed a different wifi...but either way, resolved.

"Mobile network not available" Trouble ... ?do I need a new phone?!

I am totaly lost as to how to proceed;
I was on Moto X 2013 stock Android 4.4 for over 10 months on a rooted (not a recent root) phone when one day, I suddenly started to get a message saying "Mobile Network not available" on attempt to make a call.
Data is working fine!
The same sim works on another phone. No other sim works on my Moto X 2013... same issue (the phone was sim unlocked)
I have tried literally everything I can think of:
1. Reinstalled stock 4.4.
2. Upgraded to 5.1 OTA
3. Set network type to WCDMA only & GSM only (as well as working through the entire list of network types)
4. Selecting my network operator + setting the network operator selection to "choose automatically"
What is going on?
Why should the problem suddenly start?
And Do I Need a New Phone??

Interesting. Check and make sure that the IMEI isn't blacklisted.
When you say that data isn't working I can't help but think that you're talking about Wi-Fi because it doesn't use a cellular network just to verify what data is working?
Sent from my XT1060 using Tapatalk

SR3TLAW said:
When you say that data isn't working I can't help but think that you're talking about Wi-Fi because it doesn't use a cellular network just to verify what data is working?
Sent from my XT1060 using Tapatalk
Click to expand...
Click to collapse
By data, I do mean mobile data. Not WiFi. Which makes it more odd.
Also, imei is Not blacklisted.

I have the same issue and tried the same troubleshooting as you. I activated a different phone for now. Another user on the xda forum solved his issue:
Solved mine by going into the settings menu, about phone i think, and updating PRL, profile, manually activating.
Click to expand...
Click to collapse
I had a stock xt1056 running 4.4.4. I receive 'no service' and all the Sprint reps tell me the moto x uses Wimax 4g which has been rolled over to 4g LTE. Still not sure why I can't receive 3g or lower service in my area .

reso newt said:
I have the same issue and tried the same troubleshooting as you. I activated a different phone for now. Another user on the xda forum solved his issue:
I had a stock xt1056 running 4.4.4. I receive 'no service' and all the Sprint reps tell me the moto x uses Wimax 4g which has been rolled over to 4g LTE. Still not sure why I can't receive 3g or lower service in my area .
Click to expand...
Click to collapse
I am in the UK so I am not aware of the issue you highlighted on Sprint (as we do not have it here) ... my issue seems nothing to do with network - I have tried multiple sims from various network and still no luck.
Also, I do not see any setting to update PRL...

I was wondering if you made any progress with the "No mobile network available". I tried a multitude of options with no success regarding the mobile error on my phone.
I think an OTA update at the beginning of November bugged my antennae firmware....best guess I can come up with. I only made OTA updates (no OS altercations) prior to the bugged antennae update. Looks like I have to get a new phone.
Edit: I forgot to mention that the repair technician that I spoke to in early November that told me that my phone cannot connect to 4G LTE admitted he was wrong today.
nirpaudyal said:
I am in the UK so I am not aware of the issue you highlighted on Sprint (as we do not have it here) ... my issue seems nothing to do with network - I have tried multiple sims from various network and still no luck.
Also, I do not see any setting to update PRL...
Click to expand...
Click to collapse

reso newt said:
I was wondering if you made any progress with the "No mobile network available". I tried a multitude of options with no success regarding the mobile error on my phone.
I think an OTA update at the beginning of November bugged my antennae firmware....best guess I can come up with. I only made OTA updates (no OS altercations) prior to the bugged antennae update. Looks like I have to get a new phone.
Edit: I forgot to mention that the repair technician that I spoke to in early November that told me that my phone cannot connect to 4G LTE admitted he was wrong today.
Click to expand...
Click to collapse
I am not sure if you have gotten any further with this issue - I doubt it tbh.
I have actually tried a number of things and been through 100s of forums - I have learnt that this issue is not uncommon, and there is no solution at all that exists. I have given up and settled on a new phone. I use my Moto X for testing apps/wifi/music. Such wastage, but I have got to the point where investing effort of finding a solution was more costly than getting a new phone. I do not say this lightly and it is said with a lot of frustration.
If anyone if future sees this thread and has solution, I would be more than interested in hearing it - I wouldnt mind reviving this phone.
Thanks

nirpaudyal said:
I am not sure if you have gotten any further with this issue - I doubt it tbh.
I have actually tried a number of things and been through 100s of forums - I have learnt that this issue is not uncommon, and there is no solution at all that exists. I have given up and settled on a new phone. I use my Moto X for testing apps/wifi/music. Such wastage, but I have got to the point where investing effort of finding a solution was more costly than getting a new phone. I do not say this lightly and it is said with a lot of frustration.
If anyone if future sees this thread and has solution, I would be more than interested in hearing it - I wouldnt mind reviving this phone.
Thanks
Click to expand...
Click to collapse
Best of luck. Sorry to see a fallen soldier, I know how it feels!
Sent from my XT1575 using Tapatalk

SR3TLAW said:
Best of luck. Sorry to see a fallen soldier, I know how it feels!
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Thank you - I like the way you said that. Makes me feel like one of the community members ... I can see I will be supported in times of need.