Database Develop

[Q] Droid Bionic: SIM card is from an unknown source

I got my Bionic in the mail from an online reseller yesterday and, so far, have been unable to get past the Welcome to Droid Bionic screen. When I originally took my Bionic out of the UPS box, I didn't see that there was a small SD card burried under the packaging, so I went to VZW store to get a fresh one. They were able to deactivate the old SIM card and activate another one and popped it in. Unfortunately, the new card is not recognized by the phone. They tried a second card and it does the same. The phone says "SIM card is from an unknown source." They VZW techs told me it was the phone and I needed to return it.
When I got home after spending hours at the VZW store, I found the original SIM card in the UPS box and popped it in. The phone recognizes this original card and tries to go through activation but, naturally, fails since its number was disabled at the VZW store. I'm wondering if it's worth it to try to go back to VZW again to try another card now that the phone has shown that it is capable of recognizing SIM cards or just scrap it and send the phone back for a replacement. Maybe there is a trick I can do to get things working again with the original card?
Any suggestions or past experiences with this would be helpful.
Thanks.

Tywin225 said:
I got my Bionic in the mail from an online reseller yesterday and, so far, have been unable to get past the Welcome to Droid Bionic screen. When I originally took my Bionic out of the UPS box, I didn't see that there was a small SD card burried under the packaging, so I went to VZW store to get a fresh one. They were able to deactivate the old SIM card and activate another one and popped it in. Unfortunately, the new card is not recognized by the phone. They tried a second card and it does the same. The phone says "SIM card is from an unknown source." They VZW techs told me it was the phone and I needed to return it.
When I got home after spending hours at the VZW store, I found the original SIM card in the UPS box and popped it in. The phone recognizes this original card and tries to go through activation but, naturally, fails since its number was disabled at the VZW store. I'm wondering if it's worth it to try to go back to VZW again to try another card now that the phone has shown that it is capable of recognizing SIM cards or just scrap it and send the phone back for a replacement. Maybe there is a trick I can do to get things working again with the original card?
Any suggestions or past experiences with this would be helpful.
Thanks.
Click to expand...
Click to collapse
Bumping because I've had a similar issue. Must suck not being able to use the phone

perhaps you could name the online resaler as to avoid headaches for other consumers

i had similar problem. had to go get new sim card. then it wouldnt activate. the verizon store people told me it was the phone and to send it back. i told them i wanted a second opinion and made them call tech support. while i was waiting for them to ansewer the phone. i did a factory reset. it booted and activated no problem then.
mine was from letstalk.com. but i think it was my fault i needed a new sim

The reseller was LetsTalk.com but I don't think that it is their fault. I'd like to say that there is just something going on with the card registrations. The phone has proven that it's able to recognize SIM cards. I just need it to recognize an active one now.
I will try a factory reset once I get back to the VZW store and get an active SIM card to pop in.

UPDATE
I was able to get the phone to recognize another SIM card after having registered the original one with the device. VZW activated a new card and got it up and working.
If anyone else is having this problem, I would suggest going through the motions of activation with the original card (assuming its not recognized as being from an unknown source) and then having VZW activate a fresh SIM.
Thanks for the input.

[Q] Activating N6 on Verizon Network

So I just got my N6 (finally) and I just started to activate it on Verizon.
I'm running into a problem though, it seems the IMEI isn't registered on Verizon and it's failing whenever I try and put in my N6's IMEI. I've worked around this by activating an iPhone 6 on my line and then switching sim cards. I'm not sure if this is the right process, since I've never actually used an unlocked phone outside of the verizon network. (I bought from the GPS)
If anyone could help, that'd be great!

I didn't have to do anything with the IMEI. I took my sim, stuck in it and powered on. It took a few mintues the first time but I didn't even to adjust APN settings or anything. I did have to go in and tell it use LTE for CDMA preference as it defaulted to 3G for some reason, but that was it.

What does your Verizon account say about it? For instance mine still says I have an iPhone 6 registered, even though I'm using the sim in the Nexus.

Based on other threads I am reading it looks like the nano SIM from an iPhone will not work

I had verizon send me a nano sim. Called in when it got here and activated the sim. Put the sim in my nexus and it worked fine. It does not show a device type in my verizon

loggainsd said:
I had verizon send me a nano sim. Called in when it got here and activated the sim. Put the sim in my nexus and it worked fine. It does not show a device type in my verizon
Click to expand...
Click to collapse
Yup, it shows up fine now. Just shows a generic device or non-vzw device.

Finally got my nexus to work. Had to get a new sim. My nano sim from my iPhone couldn't establish a data connection so they just gave me another and activated it using my iPhone IMEI and then put it back in my nexus. Worked just fine. Said they had never seen the error it was giving me. Was pretty strange.

Could I link my g2 imei to the nano sim and then insert it into the Nexus?

roadratx said:
Based on other threads I am reading it looks like the nano SIM from an iPhone will not work
Click to expand...
Click to collapse
Nah, they work just fine. My primary line nano sim from my iPhone worked in it. Just had another nano sim from an iPhone that had something wrong with it. So you definitely don't need a special nano sim for Verizon.
---------- Post added at 06:11 PM ---------- Previous post was at 06:09 PM ----------
trunks527 said:
Could I link my g2 imei to the nano sim and then insert it into the Nexus?
Click to expand...
Click to collapse
That is what they had to do for me in store. They can't activate the nexus in store BC the imei isn't in their system so they linked my iPhone 6 imei to a sim and then it worked fine.

epphllps said:
Nah, they work just fine. My primary line nano sim from my iPhone worked in it. Just had another nano sim from an iPhone that had something wrong with it. So you definitely don't need a special nano sim for Verizon.
---------- Post added at 06:11 PM ---------- Previous post was at 06:09 PM ----------
That is what they had to do for me in store. They can't activate the nexus in store BC the imei isn't in their system so they linked my iPhone 6 imei to a sim and then it worked fine.
Click to expand...
Click to collapse
Didn't have to stick it in your iPhone 6? I might cut my sim tonight. Because I don't feel like waiting really haha.

They did put it in my 6+ before swapping back to the nexus. Granted you may not have to do that, necessarily. I would try it out and see before you cut your current sim.

epphllps said:
They did put it in my 6+ before swapping back to the nexus. Granted you may not have to do that, necessarily. I would try it out and see before you cut your current sim.
Click to expand...
Click to collapse
Coming from a micro. If need be I'm sure I could use a demo phone

I just received my N6 today and went through this for 90 minutes with Verizon. Here's the definitive deal (as of today).
If you bought the phone from Google Play or Motorola, you must have an activated SIM to get the phone working. If you try to call and have VZW add the device, it is not in their database (as of today) and they cannot add it at any level as a new activation. I went through two supervisors and two level 3 tech guys and this is where we are. They were all extremely helpful. The N6 IMEI's from GP and Motorola are listed as not available on their network, when they try and add them the "official" way.
By using an activated SIM, the phone shows up as a "non-VZW device" on your VZW account, and somehow bypasses the add to database process when you call. They told me that pic messaging definitely would not work yet nor would MMS until Google/Verizon formally launch there on VZW.
To make this work:
1. I asked VZW tech support to assign my current micro-sim number on my Galaxy Nexus to the new, non-activated nano sim from VZW
2. Took my new nano-sim with my number and booted it in the Moto X. This activated the new SIM and provisioned as an authorized device.
3. I now had a newly activated nano-sim.
4. I took the new nano-sim and booted it in the N6. This worked and the N6 was now working on VZW.
5. I took my wife's original sim and put it back in the Moto X. It booted back, connected and successfully went back to "her number" .

tvtodd said:
I just received my N6 today and went through this for 90 minutes with Verizon. Here's the definitive deal (as of today).
If you bought the phone from Google Play or Motorola, you must have an activated SIM to get the phone working. If you try to call and have VZW add the device, it is not in their database (as of today) and they cannot add it at any level as a new activation. I went through two supervisors and two level 3 tech guys and this is where we are. They were all extremely helpful. The N6 IMEI's from GP and Motorola are listed as not available on their network, when they try and add them the "official" way.
By using an activated SIM, the phone shows up as a "non-VZW device" on your VZW account, and somehow bypasses the add to database process when you call. They told me that pic messaging definitely would not work yet nor would MMS until Google/Verizon formally launch there on VZW.
To make this work:
1. I asked VZW tech support to assign my current micro-sim number on my Galaxy Nexus to the new, non-activated nano sim from VZW
2. Took my new nano-sim with my number and booted it in the Moto X. This activated the new SIM and provisioned as an authorized device.
3. I now had a newly activated nano-sim.
4. I took the new nano-sim and booted it in the N6. This worked and the N6 was now working on VZW.
5. I took my wife's original sim and put it back in the Moto X. It booted back, connected and successfully went back to "her number" .
Click to expand...
Click to collapse
MMS works fine, they're wrong.
Sent from my Nexus 6 using XDA Free mobile app

tvtodd said:
I just received my N6 today and went through this for 90 minutes with Verizon. Here's the definitive deal (as of today).
If you bought the phone from Google Play or Motorola, you must have an activated SIM to get the phone working. If you try to call and have VZW add the device, it is not in their database (as of today) and they cannot add it at any level as a new activation. I went through two supervisors and two level 3 tech guys and this is where we are. They were all extremely helpful. The N6 IMEI's from GP and Motorola are listed as not available on their network, when they try and add them the "official" way.
By using an activated SIM, the phone shows up as a "non-VZW device" on your VZW account, and somehow bypasses the add to database process when you call. They told me that pic messaging definitely would not work yet nor would MMS until Google/Verizon formally launch there on VZW.
To make this work:
1. I asked VZW tech support to assign my current micro-sim number on my Galaxy Nexus to the new, non-activated nano sim from VZW
2. Took my new nano-sim with my number and booted it in the Moto X. This activated the new SIM and provisioned as an authorized device.
3. I now had a newly activated nano-sim.
4. I took the new nano-sim and booted it in the N6. This worked and the N6 was now working on VZW.
5. I took my wife's original sim and put it back in the Moto X. It booted back, connected and successfully went back to "her number" .
Click to expand...
Click to collapse
I didn't have to do any of this, got a nano sim, called up support, told them i needed to activate a new sim, old one was having issues. They asked for the sim number. Popped it straight into the N6, as the nano wouldn't fit in my old phone, i didn't have an adapter. Everything worked fine, didn't have to provision the sim or anything.

I just cut my sim and did a factory reset and then my phone was ready to rock!

Iphone nano Sims will not work.

[Q] Rooting with no SIM?

So, my N6 is supposed to arrive on Tuesday. I am currently using a Galaxy S3 on Verizon. I am going to trim my SIM card and pop it into the nexus when ready.
My question is, can I put on a custom recovery, root, decrypt, update to 5.0.1, etc all without utilizing the SIM? Is there anything specific other than using mobile cell/data services that are going to fail from not having a SIM? I know that when the SIM accidentally pops out of my GS3 the phone pops up a window saying a reboot is necessary to try to find the SIM and there is only a single OK/Reboot button and no other options.
I want to try to do all the main imaging and rooting work while still utilizing my GS3 as my phone, and then when I have the N6 ready I nandroid backup both phones and then pop the SIM over. I did pick up a nano to micro SIM adapter in case I need to move the SIM back to the GS3.

Well, I guess if no one knows I will give it a try when I get the phone this week and update you all on if it works.

you can do whatever you want with it without ever putting a sim card inti it. the sim card is only for your phone/data provider. and has nothing to do with rooting your phone.

simms22 said:
you can do whatever you want with it without ever putting a sim card inti it. the sim card is only for your phone/data provider. and has nothing to do with rooting your phone.
Click to expand...
Click to collapse
Cool. I figured as much but had not heard anyone that had done it. I wasn't sure if there was some technical requirement to have the phone activated before root/recovery took place or anything. All my previous phones came from carriers so they were all activated before leaving the store and before being rooted.

rgraville said:
Cool. I figured as much but had not heard anyone that had done it. I wasn't sure if there was some technical requirement to have the phone activated before root/recovery took place or anything. All my previous phones came from carriers so they were all activated before leaving the store and before being rooted.
Click to expand...
Click to collapse
na, ive done that. my sgs4 was never with a sim. my n4 and n5 are without a sim at the moment, the n4 and n5 were rooted before i even booted it the first time.

I did it with my new N6 because I had to wait as well to get new Sim.
Unlocked bootloader, rioted in encrypted. Screwed it up and started all over again. I think I flashed the factory image 5 times that night trying new stuff

[Q] Voice: Out of service / Data: In service HELP!

I have lurked so much around XDA and still I have no solution
I own a Moto X XT1053 on Movistar (Mexico)
Everything was working fine until I got my SIM card replaced. Now Voice and SMS don't seem to function but Data from my carrier works fine.
When I try to dial I get a "Mobile network not available"
I have done "fastboot oem config carrier (all possible options) No luck.
I have switched from 4G to Edge since that seems to be the solution for many but that didn't work for me.
Yes I have searched for networks and selected "Choose Automatically" No luck.
I have flashed back to stock firmware using T-Mobile's firmware (which has always been my solution and everything worked flawlessly) but now that doesn't work. I've actually not a fan of custom roms I only do stock and xposed the [email protected]#$! out of it but even a clean stock doesn't seem to fix it.
I even went to Movistar and they believe its my phone since they tested my sim on another phone and voice worked on theirs.
Any thoughts on what could be the solution? Please Help!

Check the APNs?

Alecegonce101 said:
Everything was working fine until I got my SIM card replaced....
....they tested my sim on another phone and voice worked on theirs.
Click to expand...
Click to collapse
I think your first statement supersedes your latter statement and everything in between. Just because your new SIM worked properly in another phone doesn't mean it's guaranteed to work in your moto x. Maybe for some reason your moto x is reading the sim as a data only Sim, or maybe it's registering on the network as a data only Sim.
did you cut the Sim to nano or did it come as nano?
Did you try a different SIM in your Moto X?

dtg7 said:
I think your first statement supersedes your latter statement and everything in between. Just because your new SIM worked properly in another phone doesn't mean it's guaranteed to work in your moto x. Maybe for some reason your moto x is reading the sim as a data only Sim, or maybe it's registering on the network as a data only Sim.
did you cut the Sim to nano or did it come as nano?
Did you try a different SIM in your Moto X?
Click to expand...
Click to collapse
They did try another Sim on my phone and same, no good. Voice seemed to work on other phones. I personally believe my phone was blacklisted. When I went to get my Sim changed I forgot to mention the account was under my moms name. Now my new Sim is under my name but with the number of another owner (my mom). Which could explain why I get no voice or SMS but data works fine. I am actually on my way to customer service right now.

Well just returned from customer service. No good. Its the phone itself. :/

Well just returned from customer service. No good. Its the phone itself. :/

Problem solved?
Alecegonce101 said:
Well just returned from customer service. No good. Its the phone itself. :/
Click to expand...
Click to collapse
Have you solved the problem? I'm using Samsung Galaxy S5 and has similar problem... After couple of times of change rom the problem occur... I'm not genius and I have struggle with this problem for more than 2 weeks... See whether we can work this out...
My situation is:
1. Voice: out of service, data: inservice;
2. IMEI: seems normal
3. I tried two SIM card with different ISP, neither work;
4. I also try that two SIM card on my iphone4, both work well.
5. Since my phone is G900F HK version, and I'm currently in UK, so I tried latest UK stock firmware and latest HK stock firmware. Same...
I had do some searching and said that there are few reason that might lead to this problem:
1. IMEI error. Flash rom may damage your partition, if your IMEI is 0046*** or 0000*** something then this is the case;
2. Baseband related. Just flash some wired rom that no capable with your local bands?
3. still looking...
Good luck then...

Same thing
Did you ever solve this? I am having the same problem on my Moto x Pure 2015.

PSA - Sprint Models - Factory reset can cause phone to relock / invalid sim card.

PSA for Sprint Moto z3 Play. After the last software update to Build OCW28.70-47, a factory reset caused my phone to no longer read my sim card and appears to somehow have relocked the phone to Sprint. Prior to this software update and reset, the phone read my T-Mobile sim card fine and connected to the network. Calling Sprint verified that my device was already sim unlocked. Calling T-Mobile and they can't do anything on their end. Lastly calling directly to Motorola, and they confirmed that they have already received other calls and that they are working on a software update to fix this glitch. For now, this leaves me with a phone I can't use until this software update fixes it. So just sharing here so others in this situation won't be in the same boat.

LBN1 said:
PSA for Sprint Moto z3 Play. After the last software update to Build OCW28.70-47, a factory reset caused my phone to no longer read my sim card and appears to somehow have relocked the phone to Sprint. Prior to this software update and reset, the phone read my T-Mobile sim card fine and connected to the network. Calling Sprint verified that my device was already sim unlocked. Calling T-Mobile and they can't do anything on their end. Lastly calling directly to Motorola, and they confirmed that they have already received other calls and that they are working on a software update to fix this glitch. For now, this leaves me with a phone I can't use until this software update fixes it. So just sharing here so others in this situation won't be in the same boat.
Click to expand...
Click to collapse
Quick question, did you unlock it through Sprint? How's the service and reception on it?
I'm on T-mobile and thinking of buying a Sprint variant to unlock and use with T-mo.
Thank you

I got this phone from a reseller already unlocked thru Sprint. For the short time it worked on T-Mo before it got relocked, service and reception was fine. But my advice is Don't Do It! Buy yourself the fully unlocked version, don't bother with a Sprint model to unlock as it is not worth the hassle; plus the fully unlocked version has 64gb versus 32gb on the Sprint version. Unless you are on Sprint, don't get the Sprint model!!! My story is similar to hundreds of other people with other phones having much difficulty in getting a Sprint model unlocked to work on other carriers (e.g. Essential phone has lots of similar problems).
UPDATE: Was able to go to a Sprint store, get a sample Sprint sim, insert and request the UICC unlock code and it got pushed through again so now my X3 is again unlocked for any carrier and now works with my T-Mo sim. So you need a Sprint sim to get that unlock code pushed thru, won't work just on wi-fi without that Sprint sim!

have an update for us to hear? this xt1929-3 still unlocked...
we bought this model (sprint) as a cheap gamble off ebay and it was the best thing. put in my redpocket gsm-t sim this morning and it says in the system update setting under uicc unlock "the device is unlocked for any sim card". that was even after unlocking the bootloader last night. thought we were going to need to do some modding to get away from sprint but didnt have to! so thrilled we will have this nice phone for the wife to enjoy.