I got my Bionic in the mail from an online reseller yesterday and, so far, have been unable to get past the Welcome to Droid Bionic screen. When I originally took my Bionic out of the UPS box, I didn't see that there was a small SD card burried under the packaging, so I went to VZW store to get a fresh one. They were able to deactivate the old SIM card and activate another one and popped it in. Unfortunately, the new card is not recognized by the phone. They tried a second card and it does the same. The phone says "SIM card is from an unknown source." They VZW techs told me it was the phone and I needed to return it.
When I got home after spending hours at the VZW store, I found the original SIM card in the UPS box and popped it in. The phone recognizes this original card and tries to go through activation but, naturally, fails since its number was disabled at the VZW store. I'm wondering if it's worth it to try to go back to VZW again to try another card now that the phone has shown that it is capable of recognizing SIM cards or just scrap it and send the phone back for a replacement. Maybe there is a trick I can do to get things working again with the original card?
Any suggestions or past experiences with this would be helpful.
Thanks.
Tywin225 said:
I got my Bionic in the mail from an online reseller yesterday and, so far, have been unable to get past the Welcome to Droid Bionic screen. When I originally took my Bionic out of the UPS box, I didn't see that there was a small SD card burried under the packaging, so I went to VZW store to get a fresh one. They were able to deactivate the old SIM card and activate another one and popped it in. Unfortunately, the new card is not recognized by the phone. They tried a second card and it does the same. The phone says "SIM card is from an unknown source." They VZW techs told me it was the phone and I needed to return it.
When I got home after spending hours at the VZW store, I found the original SIM card in the UPS box and popped it in. The phone recognizes this original card and tries to go through activation but, naturally, fails since its number was disabled at the VZW store. I'm wondering if it's worth it to try to go back to VZW again to try another card now that the phone has shown that it is capable of recognizing SIM cards or just scrap it and send the phone back for a replacement. Maybe there is a trick I can do to get things working again with the original card?
Any suggestions or past experiences with this would be helpful.
Thanks.
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Bumping because I've had a similar issue. Must suck not being able to use the phone
perhaps you could name the online resaler as to avoid headaches for other consumers
i had similar problem. had to go get new sim card. then it wouldnt activate. the verizon store people told me it was the phone and to send it back. i told them i wanted a second opinion and made them call tech support. while i was waiting for them to ansewer the phone. i did a factory reset. it booted and activated no problem then.
mine was from letstalk.com. but i think it was my fault i needed a new sim
The reseller was LetsTalk.com but I don't think that it is their fault. I'd like to say that there is just something going on with the card registrations. The phone has proven that it's able to recognize SIM cards. I just need it to recognize an active one now.
I will try a factory reset once I get back to the VZW store and get an active SIM card to pop in.
UPDATE
I was able to get the phone to recognize another SIM card after having registered the original one with the device. VZW activated a new card and got it up and working.
If anyone else is having this problem, I would suggest going through the motions of activation with the original card (assuming its not recognized as being from an unknown source) and then having VZW activate a fresh SIM.
Thanks for the input.
Related
I was on a 5.99 data plan on iphone and switched to the g1. Recently, i noticed my internet was no longer working. Today i took out the battery and sim to clean the phone and when i put it back in, it says "no sim" when there is already a sim card.
I am able to go inside the phone and do everything, but it says no sim. I also made sure i put the sim back in right.
Can t-mobile shut down ur service if you don't have a data plan from them?
How can i bypass this?
Can they, probably. Will they, well you are kind of bypassing the system. Did they, call and find out why your phone says no sim, or go to the store.
Sounds like you broke something while cleaning. I don't think T-mobile has the ability to make your SIM unreadable OTA.
well the sim works fine on my samsung phone
uansari1 said:
Sounds like you broke something while cleaning. I don't think T-mobile has the ability to make your SIM unreadable OTA.
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Your carrier can block your IMEI, they only do that if the phone is stolen or something.
To the OP, your SIM's probably broken. Go to a Tmo store and they should be able to transfer your number to a new one (that will probably take a few days).
if there is somthin wrong with the sim, then how is it that it works on my samsung t819
nevermind, i went online, logged onto tmobile, changed my phone to some cheap one and tried again and it worked, not sure wat was the issue
So, my N6 is supposed to arrive on Tuesday. I am currently using a Galaxy S3 on Verizon. I am going to trim my SIM card and pop it into the nexus when ready.
My question is, can I put on a custom recovery, root, decrypt, update to 5.0.1, etc all without utilizing the SIM? Is there anything specific other than using mobile cell/data services that are going to fail from not having a SIM? I know that when the SIM accidentally pops out of my GS3 the phone pops up a window saying a reboot is necessary to try to find the SIM and there is only a single OK/Reboot button and no other options.
I want to try to do all the main imaging and rooting work while still utilizing my GS3 as my phone, and then when I have the N6 ready I nandroid backup both phones and then pop the SIM over. I did pick up a nano to micro SIM adapter in case I need to move the SIM back to the GS3.
Well, I guess if no one knows I will give it a try when I get the phone this week and update you all on if it works.
you can do whatever you want with it without ever putting a sim card inti it. the sim card is only for your phone/data provider. and has nothing to do with rooting your phone.
simms22 said:
you can do whatever you want with it without ever putting a sim card inti it. the sim card is only for your phone/data provider. and has nothing to do with rooting your phone.
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Cool. I figured as much but had not heard anyone that had done it. I wasn't sure if there was some technical requirement to have the phone activated before root/recovery took place or anything. All my previous phones came from carriers so they were all activated before leaving the store and before being rooted.
rgraville said:
Cool. I figured as much but had not heard anyone that had done it. I wasn't sure if there was some technical requirement to have the phone activated before root/recovery took place or anything. All my previous phones came from carriers so they were all activated before leaving the store and before being rooted.
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na, ive done that. my sgs4 was never with a sim. my n4 and n5 are without a sim at the moment, the n4 and n5 were rooted before i even booted it the first time.
I did it with my new N6 because I had to wait as well to get new Sim.
Unlocked bootloader, rioted in encrypted. Screwed it up and started all over again. I think I flashed the factory image 5 times that night trying new stuff
I'm unsure if my problem has to do with Verizon or if I need to run a factory reset or try other options. Here's my story:
As soon as the phone arrived today, I unlocked, rooted, and flashed TWRP. No sim was in at any point since I didn't have a nano sim to use for it.
I tried cutting my Galaxy Nexus micro sim into a nano sim (apparently this works for some people), but the N6 states "no sim card - no service" so I don't think it worked.
Went to a Verizon store and got a nano sim for 28 cents, but the clerk couldn't activate it or bind it to my account since Verizon doesn't have the N6 IMEI numbers in their database. He told me to call support. Support was actually helpful, somewhat knowledgeable at least, and tried to activate the sim card over the phone.
Apparently the sim is pending activation from the phone, but I'm still getting the "no sim card - no service" errors. Does anyone know if this error means that it can't connect to the network, or if the phone thinks the sim is physically missing? There seems to be only one way to add the sim to the little tray as far as I can tell (gold face up, matched corner).
Has anyone else had similar issues? Should I try reverting (unroot/stock recovery/etc)? I'm not sure what the best approach is to activate the sim as I'm uncertain if the issue is still with Verizon or the N6.
EDIT: Everything is working now. For those of you moving from a phone with a micro sim, all you need to do is:
1. Cut the micro card down to the size of a nano
2. Drop it in your nexus6
3. Make sure wifi is off if you've already run through the setup. This was my mistake!
4. Give it a few minutes and you'll see the mobile icon flash LTE
It may help if you change your mobile network settings to LTE preferred.
Same thing happened to me. Did you try spinning the sim card around? The notched corner didn't look so much like a notch by the time I was done trimming...
Larzzzz82 said:
Same thing happened to me. Did you try spinning the sim card around? The notched corner didn't look so much like a notch by the time I was done trimming...
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Interesting. I trimmed off all the white plastic on the left and right sides so that I can rotate it or even flip it over. Going to try a few permutations... nothing yet. That's all it took eh?
That's all it took for me. Everything works. Data, voice, sms,mms... Everything.:good:
Larzzzz82 said:
That's all it took for me. Everything works. Data, voice, sms,mms... Everything.:good:
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Still no dice. The gold face should be face up, right? I noticed that after a few minutes the error changes to "selected network unavailable", so maybe I'm putting it in right but now its just not being registered.
So far in my experience that message means you need to nuke and repave, including userdata.....YMMV
EDIT: Probably easier to get a new SIM from VZW, thats what I did
cmh714 said:
So far in my experience that message means you need to nuke and repave, including userdata.....YMMV
EDIT: Probably easier to get a new SIM from VZW, thats what I did
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Click to collapse
Thanks, I'll try a factory reset. I'm only running stock... can't imagine root or custom recovery would prevent the sim from being recognized. Perhaps when you click "skip" for the sim card part of the setup it can never be reconciled.
Factory reset didn't work either. Really irritating, it looks like the N6 that shipped from the play store came with android 5.0 instead of 5.0.0 or 5.0.1... possibly a development version from months ago?
I flashed the latest 5.0.1 factory images (boot, system, radio), then flashed TWRP, then did a factory reset to wipe data. At the setup prompt when I rebooted, it still says "insert sim card".
I'm not sure what else to try. If the sim card isn't activated I can't tell if that's why it wants me to insert a card, or if it physically thinks it is missing. I may need to order a nano sim to micro sim adapter, then put that in my old gnex and activate it that way, and finally move it over to the N6.
Does anyone have any other ideas or think I may have overlooked something?
mordrukk said:
Factory reset didn't work either. Really irritating, it looks like the N6 that shipped from the play store came with android 5.0 instead of 5.0.0 or 5.0.1... possibly a development version from months ago?
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All of the stock shipped with 5.0 so far. Not 5.0.0. 5.0.1 update notification "should" arrive after initial bootup
Contacts screen side up. It took a while to get onto the network initially. .#.#4636#.#. On the dialer opens a testing menu. There is a drop down menu, middle of the phone info page. Mine is set to lte/cdma auto
Thanks, never knew about hidden dialer apps. I set mine to the same. It's been a few hours and still no connection, so I'm going to assume the fact that the sim isn't activated is what's causing the phone to believe it's not inserted. I really need another phone to test with... if the sim card can be activated or work on another device, and still doesn't work in the N6, then it'd be a hardware problem.
Also good to know 5.0 is standard.
Update: I tried using the cut micro sim again, but this time turned wifi off. Looks like cutting the micro sim worked after all. I'm somewhat recognized by the network, but the sim used no longer maps to my account, so I'm getting a verizon webpage stating "device error" and to call customer support. I think if I can get verizon to revert changes made on my account yesterday back to the gnex with my old sim that this will work.
Moral of the story - cutting micro sim cards will work, but turn off wifi when trying to test your sim!
I'll report back once this is finally resolved. Hopefully this helps someone else.
Got it working - just had to get a new micro sim for my gnex, re-activate that device, then I was able to cut it down to nano size and load it into my nexus6. With wifi off this time, everything worked, and it connected to the network.
I've updated the original post with instructions for anyone else who might be having this problem.
Any advice would be greatly appreciated. I have searched and could not find an answer to my issue. I purchased a T-mobile variant Galaxy S6 it was stuck on the Samsung logo but I only paid $100 so I figured worst case scenario sell it for parts. I managed to get it to boot everything works except cellular service. If I remove the Sim it says "Sim Card Removed" Restart. After restart it goes immediately to No Sim Card . I insert the Sim and it says "Sim card Detected" Restart. After Restart No Sim Card???? Checked IMEI its clean, flashed stock via Odin, pulled what little hair I had left out. Any words of wisdom? Thank you in advance for your time. forgot to add no mobile networks option at all in settings?
Does the SIM card work in another phone?
yes sim card works in other phones
Could be why you paid $100 for it. If your SIM works in another phone then there is a issue with the S6 being able to read your SIM. Have a friend with T-MOBILE? Try their SIM card. You might have a picky SIM.
of coarse it's why I paid a $100 for it, no matter what I can get my money back out of it but I was hoping to be able to fix it. Tried several sim cards same thing it recognizes the card restarts no sim card. I was thinking it might be the sim card reader itself but the fact that there's no Mobile networks in settings makes me think it's software related? Oh well I guess parts on ebay here I come. Anyone need a new display LoL
Same issue
Hi there. I have exactly the same issue with an O2 unlocked S6. I used my Ee sim on it till two weeks ago when suddenly i lost all network capacity (same as you). Previously i flashed an unbranded stock firmware in order to get rid of the o2 logo (may seem stupid but that was what i did). After 2 weeks of normal use with the new rom suddenaly i couldn't give/receive calls /texts. Since, i tried wiping, flashing, advanced wiping etc but same issue. Any advice is more than appreciated.
I visited my local Samsung store the other day as I was having issues with my phone randomly seeing my sim card as removed even after a new replacement sim,
they scanned the bar code and said what they are going to do takes about 20 mins, so I agreed, left my phone with them and went to go get a coffee.
when I got back the rep said its all done and if you still have the issues we will have to send the phone off for further inspection.
Is anyone able to tell me what it is they done to my phone? it appears to be exactly as it was before I left it with them. (still occasionally thinks my sim has been removed)
They probably just reformatted the internal storage of your device then reflashed the stock ROM back onto it. Think that it will fix the problem. I would take it back to the store and ask them to repair the SIM card reader as it's obviously malfunctioning.
DarkGuyver said:
They probably just reformatted the internal storage of your device then reflashed the stock ROM back onto it. Think that it will fix the problem. I would take it back to the store and ask them to repair the SIM card reader as it's obviously malfunctioning.
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thanks, will do that when I can sort out a courtesy phone