Whatsapp connection issues - Xperia Z1 Q&A, Help & Troubleshooting

Hi, I wonder if anybody can help me. Up until the day before yesterday I was using whatsapp fine over wifi (where I am at the moment there is no mobile signal) on my O2 UK Z1 and then whatsapp lost all connection. Everything else on the phone was working fine but no whatsapp. Every message I sent would go to the clock, no information when people were last online and the faq etc. in the settings would not load because of lack of connection.
I uninstalled the app and then installed it again and all was fine, after sending a few messages the same error occurred again. I have now found that if I clear data in the app settings it will connect again, once I have reconfigured the app and restored from backup. I can only assume that there is some sort of buffer which I am clearing as I lose a few messages when I clear data (all since last backup).
Barring doing a delete of all backups and messages does anyone have any other idea. I have looked and the backup files are about 1.7mb so not massive and I have a fair bit of storage available onboard (>7gb).
I was talking to someone with a HTC phone who had suffered similar symptoms but I have googled and searched and can't find a solution.
Any help much appreciated.
Mark

2 weeks off work and no issues, as soon as I have returned the issue has reared it's head so looks like it's something to do with the wifi here. Everything else works fine and fast so I guess I'll just have to live with it

daxdax89 said:
Try to factory reset or reinstall mobile data settings
Click to expand...
Click to collapse
A factory reset for a cheap Whazz, huge work buddy...lol... at last it's an idea but I will try reinstall mobile settings before that or uninstall and reinstall Whatsup.

I work in a very remote location, I have wifi (which is distributed from a satellite feed) out here and for my mobile phone that is the only connection option. When I am away from work whatsapp always works, both over wifi and cellular data. At work I keep my phone in aeroplane mode with wifi turned on to try and preserve some battery (there is no point in my phone constantly looking for a non existent cellular signal).
This morning I deleted all messages in whatsapp, uninstalled the app and re-installed/configured. Usually I get a failure within 24 hours of doing this so we'll see whether this rectifies the issue.
I know I'm not the only person out here that has had the issue so it is either a coincidence or something with the way the wifi is configured here. I just assumed that the wifi would either work or not but, I am not an expert.

Related

[Q] Forcing Whatsapp to stay connected ?

Hi,
I have a problem with Whatsapp program. It works perfectly fine when it comes to sending messages, although I have a problem with staying connected. The messages are delayed (sometimes it's even over 30 minutes) and when I simply wanna unlock my phone and text someone, the person won't receive my message until I reconnect my mobile data (grey clock icon on the left of my message). I've already seen many instructions on the net, like reinstalling Whatsapp, rebooting my phone, checking if my sync works and all that, but none of them worked for me. It really starts to annoy me, but I like this program alot and I don't want to give up on it that fast. So is there any way to force Whatsapp to stay connected full-time ?
I'm using MiniCM-2.2.0 with latest nAa Kernel.
Regards
Bump, spent the whole night browsing the net for similliar topics and found nothing...
ziemny said:
Hi,
I have a problem with Whatsapp program. It works perfectly fine when it comes to sending messages, although I have a problem with staying connected. The messages are delayed (sometimes it's even over 30 minutes) and when I simply wanna unlock my phone and text someone, the person won't receive my message until I reconnect my mobile data (grey clock icon on the left of my message). I've already seen many instructions on the net, like reinstalling Whatsapp, rebooting my phone, checking if my sync works and all that, but none of them worked for me. It really starts to annoy me, but I like this program alot and I don't want to give up on it that fast. So is there any way to force Whatsapp to stay connected full-time ?
I'm using MiniCM-2.2.0 with latest nAa Kernel.
Regards
Click to expand...
Click to collapse
well maybe you shouldn't give up on whatsapp but the ROM instead. What i mean is, maybe something inside the ROM/kernel wasn't installed properly and you could try reinstalling ROM and/or kernel... I know it's a stupid solution but it saved me many times when i couldn't find the answer anymore
bubr3g said:
well maybe you shouldn't give up on whatsapp but the ROM instead. What i mean is, maybe something inside the ROM/kernel wasn't installed properly and you could try reinstalling ROM and/or kernel... I know it's a stupid solution but it saved me many times when i couldn't find the answer anymore
Click to expand...
Click to collapse
Thank you for your reply. I already had the problem on previous ROMs (I mainly used MiniCM). Maybe I'll give GingerDX a shot. I'll tell you how it went.
Regards
Did you leave the app in background? When you leave Whatsapp, dont click back button, try clicking home button?? Dont move app to SD if you did!
Hit The THANKS Button If I Helped You!
Sent From My W8 Using Tapatalk
lucastan96 said:
Did you leave the app in background? When you leave Whatsapp, dont click back button, try clicking home button?? Dont move app to SD if you did!
Hit The THANKS Button If I Helped You!
Sent From My W8 Using Tapatalk
Click to expand...
Click to collapse
i belive that whatsapp is running in background by default, so as programs such as viber, hotmail, etc. but we all know that this can be checked under settings > applications > running applications
but i agree that moving whatsapp to SD could be the problem, although i had no problem when i moved it to SD
I didn't move it to SD card and I don't use any task killer. Process manager says it is running in the background. Still no idea how to fix it.
if it isn't because of moving to SD, and it is running in background, if it isn't because of ROM (you've said that you have used some ROMs before and that there was the same problem), if your data settings work normally (sync and stuff), if the problem persist on wifi and 3g and edge,...
it occurs to me that it can only be due to two things, maybe you installed cracked version of whatsapp due to 1-year-free expiration, or maybe something went wrong when you installed your current kernel
P.S. whatsapp is 70% of communication on my X8, and i understand you very well when you say that you won't give up on it so easily
bubr3g said:
if it isn't because of moving to SD, and it is running in background, if it isn't because of ROM (you've said that you have used some ROMs before and that there was the same problem), if your data settings work normally (sync and stuff), if the problem persist on wifi and 3g and edge,...
it occurs to me that it can only be due to two things, maybe you installed cracked version of whatsapp due to 1-year-free expiration, or maybe something went wrong when you installed your current kernel
P.S. whatsapp is 70% of communication on my X8, and i understand you very well when you say that you won't give up on it so easily
Click to expand...
Click to collapse
I didn't crack anything, I'm still on trial. If I wanted to get another free year, I'd change my phone number I also reinstalled the kernel too.
EDIT: Now it works properly on WIFI only. Still disconnects after couple of minutes on 3G.
EDIT2: It seems like reinstalling GDX and Alfs finally worked for me. Thanks for all the help guys
Another update:
after a few hours I'm back to the point where I started... the problem's still there. I'm really pissed off now -.-
ziemny said:
Another update:
after a few hours I'm back to the point where I started... the problem's still there. I'm really pissed off now -.-
Click to expand...
Click to collapse
It is only logical that Whatsapp won't implement itself right on your phone... This is all ridicoulos right know, because for as far as i know, you almost tried every solution possible, you've changed to other ROM, heck, you've even changed to other kernel and it still doesn't work.
You said it worked for a while, maybe some of the settings you've changed, and apps you've installed AFTER it was all working properly was interfering with your newly applied settings and/or installed apps
bubr3g said:
It is only logical that Whatsapp won't implement itself right on your phone... This is all ridicoulos right know, because for as far as i know, you almost tried every solution possible, you've changed to other ROM, heck, you've even changed to other kernel and it still doesn't work.
You said it worked for a while, maybe some of the settings you've changed, and apps you've installed AFTER it was all working properly was interfering with your newly applied settings and/or installed apps
Click to expand...
Click to collapse
I've installed Advanced Task Killer to see if it's the problem with Whatsapp, but it didn't block me from receiving the messages or anything. I uninstalled ATK and like an hour later, the problem occured again. I'll reinstall the kernel and the ROM again and leave it with only Whatsapp installed for a day. If that doesn't work, I might just buy an Xperia Neo V :S
Maybe it's because I connect to another network instead of my providers one ? I have data roaming enabled and stuff and I connect to Plus instead of Play (even though Play says they allow such things). Could this cause the problem ?
Or Swype Beta maybe ? I'm running out of ideas...
I just found out that when Whatsapp's not showing the "last seen" date (not connected), when I enter any website in the browser and return to Whatsapp, it shows the "last seen" properly. But I still have no idea what can this be...
ziemny said:
I've installed Advanced Task Killer to see if it's the problem with Whatsapp, but it didn't block me from receiving the messages or anything. I uninstalled ATK and like an hour later, the problem occured again. I'll reinstall the kernel and the ROM again and leave it with only Whatsapp installed for a day. If that doesn't work, I might just buy an Xperia Neo V :S
Maybe it's because I connect to another network instead of my providers one ? I have data roaming enabled and stuff and I connect to Plus instead of Play (even though Play says they allow such things). Could this cause the problem ?
Or Swype Beta maybe ? I'm running out of ideas...
Click to expand...
Click to collapse
Wait, does it work normally when you are on wi-fi? try to test whatsapp when you are strictly on wifi (wich means that you turn off celluar data, data roaming and national roaming), so that we can definitly exclude the problem of wifi.
if the problem isn't in wifi, try to connect on your providers network (PLAY) instead of other network (PLUS), and see if the problem persists
if the probelm still persists i belive there is counterinterfering with some application...
i know that i'm offering too much possible solutions, but i think that this can only be solved by method of trying out every possibility
bubr3g said:
Wait, does it work normally when you are on wi-fi? try to test whatsapp when you are strictly on wifi (wich means that you turn off celluar data, data roaming and national roaming), so that we can definitly exclude the problem of wifi.
if the problem isn't in wifi, try to connect on your providers network (PLAY) instead of other network (PLUS), and see if the problem persists
if the probelm still persists i belive there is counterinterfering with some application...
i know that i'm offering too much possible solutions, but i think that this can only be solved by method of trying out every possibility
Click to expand...
Click to collapse
As from what I see for the last 30 minutes, it's working fine on WIFI. I also tried switching to Play and disabling the roamings, but it still kept disconnecting.
The apps I have installed:
- Barcode Scanner
- Battle.net Mobile Authenticator
- Dolphin Browser
- exDialer & exContacts
- GG (Polish messenger, but I doubt it causes any errors as I just installed it recently)
- GO SMS Pro
- Real Player
- Root Uninstaller Pro (I only uninstalled DSP Manager)
- Whatsapp obviously
- ColorNote
- Nexus ICS Minimal Analog Clock
That's pretty much everything I have. I didn't change anything in the settings of GingerDX itself. I'm really helpless here...
huh, nothing from that list shouldn't interfere with anything... maybe you should put back ATK and see what exactly happens with whatsapp when it disconnects from network
i'm really running out of ideas
It's pretty simple. It's got nothing to do with your ROM, kernel, 3G or WiFi - AFAIK. Rather, I think it's to some extent do to your connectivity. The app's refresh interval apparently varies. Seems worse when you have many long threads. Deleting a few threads seems to work from time to time. I however use another android device & I assure you the problem is in no way restricted to the X8
Saipro said:
It's pretty simple. It's got nothing to do with your ROM, kernel, 3G or WiFi - AFAIK. Rather, I think it's to some extent do to your connectivity. The app's refresh interval apparently varies. Seems worse when you have many long threads. Deleting a few threads seems to work from time to time. I however use another android device & I assure you the problem is in no way restricted to the X8
Click to expand...
Click to collapse
So it's normal that I get my messages delayed by around 30 minutes or even more ? I clear my logs every day, so I think the messages should arrive like... instantly :S
ziemny said:
Hi,
I have a problem with Whatsapp program. It works perfectly fine when it comes to sending messages, although I have a problem with staying connected. The messages are delayed (sometimes it's even over 30 minutes) and when I simply wanna unlock my phone and text someone, the person won't receive my message until I reconnect my mobile data (grey clock icon on the left of my message). I've already seen many instructions on the net, like reinstalling Whatsapp, rebooting my phone, checking if my sync works and all that, but none of them worked for me. It really starts to annoy me, but I like this program alot and I don't want to give up on it that fast. So is there any way to force Whatsapp to stay connected full-time ?
I'm using MiniCM-2.2.0 with latest nAa Kernel.
Regards
Click to expand...
Click to collapse
Hi,
Do you still have the problem of the messages getting delayed?
I have the same problem since three months now I think.
I have already tried everything you guys said here.
I have no problems what so ever on WI-FI but only on 3G.
I think it has something to do with Whatsapp, maybe even with our accounts in specific.
Did you ever fix this problem?
Because I am having it on my Samsung Nexus S.
I found that when I send a message, and I am running whatsapp in the background I still woulnd't recieve the messages.
So I hope you found the solution and could maybe share? :angel:
ziemny said:
Another update:
after a few hours I'm back to the point where I started... the problem's still there. I'm really pissed off now -.-
Click to expand...
Click to collapse
try using supercharger v6 with script manager & use use multitasking settings
forum.xda-developers.com/showthread.php?t=991276

Something is keeping apps from using mobile data...

I don't have any restrictions on apps using mobile data but for some reason, I have several apps like gmail and hangouts that won't sync unless on WiFi. Any way to figure out what is causing this? The YouTube app won't work on cell data, only on wifi... that's strange.
Thanks!
It's been happening for me too. I though it was just poor signal, but lately it's been worse.
I'll have 3 or 4 bars and can browse the internet just fine which is strange. I just tried clearing cache to see if that does anything.. I'll report back later
Sound Search is doing the same for me. Also, my phone keeps telling me I'm not signed in to Google when I'm on cell data.
Clearing the cache did not work, I tried deleting data from YouTube and other apps and that didn't work either. I really do not want to do a factory reset.
If you have Gasbuddy installed it might be that. Last week after taking an update for Gasbuddy anything that connected to my phone using it as a hotspot could not get internet access. Didn't make the connection at the time and factory reset my phone and hotspot started working correctly. Started reinstalling apps and when I got to Gasbuddy the hotspot quite again so I uninstalled Gasbuddy and everthing started working again.
That's strange. I don't have that app on my phone but I'll look to see what I recently installed and go from there. Good thinking there though.
Ended up doing a factory reset which worked.

[SOLVED] Connectivity issues with WIFI and data

So, today my N6 started to show some strange signs when I was browsing internet when connected to my home WiFi. There was an exclamation mark together with WiFi icon showing no internet connection, but still I was able to open certain pages and use Facebook and similar apps, while many web pages were not opening, or some did open but partially rendered.
First time that happened, I rebooted my phone and everything worked fine, but now that doesn't fix it anymore. Same problem is with my data connection, so it's not a problem with my home network.
Anyone knows what's going on?
EDIT: Full wipe and fresh install fixed this problem for now. First tried wiping everything and then restoring from backup, but it didn't fix the problem, then I reflashed only radio and boot.img but that did not help either. I wanted to avoid fresh install, but it seems that was the only solution. Guess I'll stay stock for now. Still have no idea what caused this problem...

Phone app crashing with PN 10/10 7.0, shuts down immediately

I did a clean install of pure nexus 7.0, after wiping. Everything works fine except for the phone app. I uninstalled the app and reinstalled and it comes up but when I hit activate it just comes up and split second later stops. Maybe the wipe didn't work well since I still have all my settings intact from PN6 to PN7.0? I can receive calls fine and can use the messenger app to make calls so the phone works. It just seems to be the app. I installed another phone app and it works fine so maybe I'll just get over it =/.
using another phone app and it's actually better than the stock app. Much more user friendly. But now I'm noticing wifi is really slow to connect. I noticed it at work and now at home. It seems to scan a while to find all networks then when I pick mine it doesn't react. Later I went back to my phone and noticed it finally connected. Maybe there is some radio issue?
used this instruction from another person having an issue. It worked woo hoo. Hopefully this can help someone on this forum too
It's unfortunate that you are experiencing connectivity issues with Wi-Fi and Bluetooth on your Nexus 6P running Android Nougat. In addition to what you have tried to troubleshoot the issue, I'd suggest you try resetting the network settings and see if that helps. To do so: Open Settings > Backup & reset > Touch Network settings reset > Tap Reset Settings. (Please note that this will reset Wi-Fi, Cellular data and Bluetooth settings which means you will have to input your Wi-Fi credentials again.)

No notifications while using mobile internet.

I bought a pixel 5 to do courier work, I just needed something reliable with good battery life to run GPS and a handful of delivery apps.
Since the day I bought it I have had problems with notifications on mobile internet, for the most part I don't get any for any apps until I connect to wifi, then they all come flooding through at once.
I have tried every fix ive come across, changing from 5g to 3g, installing a heartbeat fixer app, changing background battery and data settings. Sometimes they seem to work, sometimes restarting the phone works but nothing sticks. I have spent hours talking to google support, they have made me factory reset 3 times, it normally fixes it at first, but last time it didn't and even with a completely fresh OS I wasn't getting any notifications on mobile internet, I tested by emailing my gmail account before installing any more than the default apps.
I should note that I have a strong internet connection the entire time, If i open gmail and refresh it the emails are there, I just don't get notifications for them until I connect to wifi.
The lack of notifications breaks a lot of apps as it seems they rely on the notifications or whatever protocol they use to work. The big issue for me is one of the courier app will give me no runs unless notifications are working.
Anyone have any ideas? I'll happily paypal anyone who can suggest a permanent fix $50 lol, if not I'll have to buy a different phone.
EDIT: video of the problem: https://streamable.com/bqyzpt
atwitsend said:
I bought a pixel 5 to do courier work, I just needed something reliable with good battery life to run GPS and a handful of delivery apps.
Since the day I bought it I have had problems with notifications on mobile internet, for the most part I don't get any for any apps until I connect to wifi, then they all come flooding through at once.
I have tried every fix ive come across, changing from 5g to 3g, installing a heartbeat fixer app, changing background battery and data settings. Sometimes they seem to work, sometimes restarting the phone works but nothing sticks. I have spent hours talking to google support, they have made me factory reset 3 times, it normally fixes it at first, but last time it didn't and even with a completely fresh OS I wasn't getting any notifications on mobile internet, I tested by emailing my gmail account before installing any more than the default apps.
I should note that I have a strong internet connection the entire time, If i open gmail and refresh it the emails are there, I just don't get notifications for them until I connect to wifi.
The lack of notifications breaks a lot of apps as it seems they rely on the notifications or whatever protocol they use to work. The big issue for me is one of the courier app will give me no runs unless notifications are working.
Anyone have any ideas? I'll happily paypal anyone who can suggest a permanent fix $50 lol, if not I'll have to buy a different phone.
Click to expand...
Click to collapse
Sounds like you have a lemon on your hands.
I don't suppose you're using a VPN? I've had all sorts of strange issues with notifications and using a VPN as when the phone goes to sleep it can disconnect you from the network.
Or apps like Netguard where you can set apps to connect to either the wifi or mobile network or restrict them.
If you have no apps installed that can restrict your network usage then it seems your phone might have a problem.
No, even straight after a factory wipe, no notifications, that seemed to coincide with the latest pixel update a few days ago because nothing I tried would get it to work which is why I factory reset and for the first time it wasnt working after the factory reset either.
atwitsend said:
No, even straight after a factory wipe, no notifications, that seemed to coincide with the latest pixel update a few days ago because nothing I tried would get it to work which is why I factory reset and for the first time it wasnt working after the factory reset either.
Click to expand...
Click to collapse
I don't suppose it's something simple as...
I sent myself some emails and used the "find my device" in order to cause some notifications, as you can see on the video, nothing comes through until I connect to wifi.
pixel 5
Watch "pixel 5" on Streamable.
streamable.com
atwitsend said:
I sent myself some emails and used the "find my device" in order to cause some notifications, as you can see on the video, nothing comes through until I connect to wifi.
pixel 5
Watch "pixel 5" on Streamable.
streamable.com
Click to expand...
Click to collapse
Yep I think it's time for a new phone lol.
Have you tried a different provider, a friends sim card? It may be incompatible with the P5. There was a problem in USA with Mintmobile and the P5 but Google fixed it. Which service provider do you use?

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