Database Develop

Touchscreen Problem(and others)

recently i have been having a lot of problems with my phones. when i bought the phone it was great until about a month ago the accelerometer got messed up and everything went into landscape for no reason, so after two weeks of dealing with that problem i called t-mo and they had me go through the usual troubleshooting steps which i had already tried. they asked if the phone was rooted and i acted like i had no idea what that meant, and they sent a replacement(refurb) about a week into using the refurb i was having really bad battery life of about 20 minutes, i called t-mo again and told them my battery was shot and what was going on. they decided that the phone was broke but they would send me another battery as well.
then i got the phone 4 days ago and it seems now that the touchscreen is going out. i went to pull my notification bar down cause i had an email and my app bar came up, when i tried to close it nothing happened. right now it seems that the entire screen thinks i am touching 3 inches below where i am and so i have been using the phone without touching the screen(not fun), so i called t-mo again. first thing they asked me was if the touchscreen not working was inhibiting my everyday use of the phone, obviously it is affecting my usage of the phone since i got it because it was a touchscreen. t-mo told me after a few minutes of looking up my info that since they have sent three phones out(even though i told them not to on one of them) that i have to take it up with HTC. HTC is telling me that i have to take it up with t-mo. if i am not mistaken all refurbs come with either a 90 day warranty or the remainder of the one year on the original phone whichever comes first. i know there are some t-mo employees here, so please tell me who i should talk to or what i should say to get my phone fixed, this is ridiculous that i got the rufurb and it doesn't even work. aren't they supposed to test each one before they send it out?
thanks in advance guys

Yes they are suppose to test it out but those big companies... ahhh. I'm convinced that T-Mobile should be the company you should talk to for a replacement. They should provide you with another one since it's within the 90 day warranty. If they tell you to talk to HTC tell them HTC told you to talk to them. Not much but I can say Hope you have better luck!

Sounds tough dude! I've been lucky enough to always have re-furbs work for me, but sounds like you're not having my luck :/.
I have an insurance plan with T-Mobile, $7 a month, and lets you replace your phone, no questions asked, anytime you want. You can try seeing if you want to sign up for that and then they take care of it through the company that does the insurance for T-Mobile, and skips HTC and T-Mobile altogether.

Best to call T-Mobile and get them to get in touch with HTC direct to try and solve the issue.
As for the screen always going to Landscape mode, this used to happen to me. I figured out a fix when I noticed the Fancy Animation setting was causing the issue in Spare Parts. I disabled it and the screen was auto-rotating fine.
After disabling the Fancy animations in the settings too and then re-enabling them back and in Spare Parts, all was well.

Any one else having issues on the network

So my phone is having issues connecting to sprints network both cdma and lte, it will not make calls, and it will not recive or send texts, and when it does text or recive its a large amount of texts that were sent hours ago, is anybody else having this issue, sprint gave me the run around for two days saying it was the network, and then today (which is the 15th day) decided it was my device...HTC wants me to send the device into the repair center, and im royally pissed because I feel like sprint gave me the run around on this to avoid giving me another phone, so I am trying to figue out if any one else is having issues on the mobile network

dogcmp6 said:
So my phone is having issues connecting to sprints network both cdma and lte, it will not make calls, and it will not recive or send texts, and when it does text or recive its a large amount of texts that were sent hours ago, is anybody else having this issue, sprint gave me the run around for two days saying it was the network, and then today (which is the 15th day) decided it was my device...HTC wants me to send the device into the repair center, and im royally pissed because I feel like sprint gave me the run around on this to avoid giving me another phone, so I am trying to figue out if any one else is having issues on the mobile network
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Had a friends M8 start acting up the last couple days. I hard reset it twice today. Kept jumping in and out of roam. Wouldn't take a profile update. Sat next to my M8 mine was stable. Told him to take it to Sprint, of course he also gets the run around at Sprint. Lady at the Sprint store tells him it's acting up because he doesn't have a sim and he needs to put the sim back in. (I'm guessing she ejected the SD slot and nothing was there). They wouldn't do anything for him. It started working again when he got back, texted me tonight saying signal going in & out again. Told him to try another Sprint store or bring it back. They usually won't swap anything unless they can replicate the issue. I told him to try another store. This is why I refuse to go to the Sprint store unless I absolutely have to. Not only has the network been piss poor for almost a year, the store employees don't deserve minimum wage. If I would have been the one that went today, I may have erupted at the store when the lady tries to tell me my phone is missing a sim card which I know LTE won't work at all if a sim is missing. Not to mention I have no reason to take the sim out. My guess he has a bad radio and phone needs to be swapped. Sounds like you have a similar problem. Since I had my m8 to sit next to it side by side, it's pretty easy to troubleshoot. As much as it sucks going to the store, try another store or go back again hold your ground. I would hard reset everything just to make sure as they will prob make you do that anyway. Oh & not only did they tell him his sim card was missing, they said they don't have any to give him. The sprint store is absolutely worthless.

yeah, mine was working fine across town, but it stopped when i got home, so i suspect it may be the tower 2 blocks away

First phone seemed fine and I was told it was a network issue. I finally got them to switch out my phone and this one worked perfect until it forced a prl update, I wonder if it's not somehow related like that prl issue with the evolte. Has there been any actual updates to prl?

om4 said:
First phone seemed fine and I was told it was a network issue. I finally got them to switch out my phone and this one worked perfect until it forced a prl update, I wonder if it's not somehow related like that prl issue with the evolte. Has there been any actual updates to prl?
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I argued my way up the sprint tech support tiers (more like i told them i want level 3) got the guy to check the tower that gives me service, and got the statement "how has no one else reported this" the tower is only working at 50-60 percent and having antenna issues...He is giving me a credit everyday they dont have it repaired, and giving me follow up calls until they fix it

dogcmp6 said:
I argued my way up the sprint tech support tiers (more like i told them i want level 3) got the guy to check the tower that gives me service, and got the statement "how has no one else reported this" the tower is only working at 50-60 percent and having antenna issues...He is giving me a credit everyday they dont have it repaired, and giving me follow up calls until they fix it
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That's awesome!
Curious if I should call Sprint since I've been having to constantly "update" the profile since I got the phone in order to receive texts in a timely manner sometimes. Though, it seems to be okay for now anyway since the last time I forced a profile/prl update with ##SCRTN#.

skizzled said:
That's awesome!
Curious if I should call Sprint since I've been having to constantly "update" the profile since I got the phone in order to receive texts in a timely manner sometimes. Though, it seems to be okay for now anyway since the last time I forced a profile/prl update with ##SCRTN#.
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I would call sprint, I think some area is the towers, but some peoples issues are related to the device, I would drive around until you are well out of range of the tower where you're having the issue, and see if you still have issues. or see if you are getting any mip errors on your phone

dogcmp6 said:
I would call sprint, I think some area is the towers, but some peoples issues are related to the device, I would drive around until you are well out of range of the tower where you're having the issue, and see if you still have issues. or see if you are getting any mip errors on your phone
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I'm not so sure it's the device since it seems to be perfectly capable of everything working fluidly when I'm not at home. But, never know.
Where does one view MIP errors? Nothing has popped up on the screen and they have to be logged somewhere.

skizzled said:
I'm not so sure it's the device since it seems to be perfectly capable of everything working fluidly when I'm not at home. But, never know.
Where does one view MIP errors? Nothing has popped up on the screen and they have to be logged somewhere.
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It would pop up in your status bar with a giant warning triangle (like you get for roaming) and would say "error could not connect to wireless data network"

I get that warning quite often.

Having issues as well. Contacted Sprint. Them dudes told me that it's this Connection Optimizer setting that's ****in it up. Psh whatever...still having the same problems. I'm just hoping it works itself out because idk how I feel about going back to the iPhone 5s right now :/
What they had me do was the hands free activation and then PRL & profile update. I've done this a couple of times now and nothing different has happened. I also just reset my phone for the **** of it (I say that because I knew before doing the reset that it wouldn't do anything).
So yeah, just playing the waiting game and hoping it fixes itself. But I'm starting to doubt that it will. Idk if it's a network issue or not. It's not affecting any other phones around me but didn't someoen say only a few phones have the Sprint Spark? So I guess I need to go through the GSV threads and see what's going on there. If they're having the same issues then I'll feel better. If not, then it's the phone >.<

ms79723 said:
Having issues as well. Contacted Sprint. Them dudes told me that it's this Connection Optimizer setting that's ****in it up. Psh whatever...still having the same problems. I'm just hoping it works itself out because idk how I feel about going back to the iPhone 5s right now :/
What they had me do was the hands free activation and then PRL & profile update. I've done this a couple of times now and nothing different has happened. I also just reset my phone for the **** of it (I say that because I knew before doing the reset that it wouldn't do anything).
So yeah, just playing the waiting game and hoping it fixes itself. But I'm starting to doubt that it will. Idk if it's a network issue or not. It's not affecting any other phones around me but didn't someoen say only a few phones have the Sprint Spark? So I guess I need to go through the GSV threads and see what's going on there. If they're having the same issues then I'll feel better. If not, then it's the phone >.<[/QUOTE
keep track of the number of days its been down, and call sprint so you can get an ac**** credit for the days its not working right, I have already vowed to annoy the holy living crap out of the cs department until they fix it, Im unemployed so I sit around the house filling out job apps all day so its something else to do lol.
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Just curious everyone what color and where did y'all purchase your M8's
Sent from my 831C using XDA Premium 4 mobile app

Sounds like we are all having VERY similar issues.
Mine is Gun Metal, bought Online from Sprint first day. S/N starts with FA.
I agree with some ones comment above the problems started after Updating Profile/PRL.
I actually got LTE running today. But when I got home 3G won't stay up. Bounces between 1x, 3G, 1X Roam and 3G Roam.
I have a replacement coming tomorrow and I am going to try Updating Profile/PRL/Activate/Factory Reset multiple times AFTER I see it working.
To see what breaks it. Because I rather break it again than wait two months and get screwed.
I suspect the Sprint network is not quite ready for these phones. You might be ok today, but not tomorrow.
I also suspect the Connections Optimizer / Extreme Power Saver possibly being the culprit.

mswlogo said:
Sounds like we are all having VERY similar issues.
Mine is Gun Metal, bought Online from Sprint first day. S/N starts with FA.
I agree with some ones comment above the problems started after Updating Profile/PRL.
I actually got LTE running today. But when I got home 3G won't stay up. Bounces between 1x, 3G, 1X Roam and 3G Roam.
I have a replacement coming tomorrow and I am going to try Updating Profile/PRL/Activate/Factory Reset multiple times AFTER I see it working.
To see what breaks it. Because I rather break it again than wait two months and get screwed.
I suspect the Sprint network is not quite ready for these phones. You might be ok today, but not tomorrow.
I also suspect the Connections Optimizer / Extreme Power Saver possibly being the culprit.
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Yeah, tech support and CS want to try an airave in my home, but that makes zero since, seeing as I wasnt having issues until last Wednesday, and up until then my phone was working just fine...
,

dogcmp6 said:
Yeah, tech support and CS want to try an airave in my home, but that makes zero since, seeing as I wasnt having issues until last Wednesday, and up until then my phone was working just fine...
,
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I'm starting to wonder that somehow the phones are ahead of the towers in programming, once you did an update profile, especially with the OTA Firmware (or Harman).
Because my phone runs great in some areas. But just runs terrible in other areas that used to be ok a week ago.

mswlogo said:
I'm starting to wonder that somehow the phones are ahead of the towers in programming, once you did an update profile, especially with the OTA Firmware (or Harman).
Because my phone runs great in some areas. But just runs terrible in other areas that used to be ok a week ago.
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Click to collapse
Its possible, some one else said sprint scrwed up the provisioning on the m8 and the s5, and so some phones are having issues until they can get it sorted out

Any eta for the fix bc cdma only isn't fixing it. Some calls go straight to vm till I make a call for them to come in. This is frustrating!
Sent from my 831C using XDA Premium 4 mobile app

mobilecj said:
Any eta for the fix bc cdma only isn't fixing it. Some calls go straight to vm till I make a call for them to come in. This is frustrating!
Sent from my 831C using XDA Premium 4 mobile app
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not that I have heard of, I am going to take the airave if they let me have it for free, since it seems my phone works fine when i go out of the house, which is rarely

Okay so I kept going to different Sprint stores and one guy said something that sounds believable (because I heard about it online)
He said that it's really the Sprint Spark that's messing up. There's an issue with the hand off. Since there's only one band in use at a time and Sprint's LTE can't handle voice...whenever you want to deal with voice you must go from LTE to CDMA. But he said there's an issue with our phone that's not allowing that to happen correctly. I was googling the **** and I found other people talking about this too. They were saying that the fix is really on Sprint to update their **** so that there's Sprint Spark everywhere.
If what these people are saying is true, then I'm sure I'm ****ed. And I think they're right to some degree. There's an issue with the hand off. In my house I have a weak LTE Spark connection. If I go into airplane mode and then come out of it, I can connect to Spark. But then it drops and everything stops working. If I go downtown I have a strong Spark connection and it seems like everything with my phone is fine. If I just drive from my place to downtown, I experience the drop. It's ridiculous.
So I can see how that's all true. But I'm really hoping it's not because if it is then I can't use this phone for a while. I kinda feel like I wasted money on it...this single band at a time **** is dumb. Yeah it may be easy on the battery life...but it's not helping with phone usage. Sprint wasn't ready for this :/
Here's link to what I was reading:
https://community.sprint.com/baw/thread/154841?start=45&tstart=0

My phone was lost, tracking app has come alive!

Greetings good people of the xda-developers forum!
After a little reading around I figure this is the most apropriate forum to post this thread in, correct me if I'm wrong.
Earlier this year I lost my phone in a cab after a night out, the driver decided to keep my phone instead of turning it in (usually if you leave something in a taxi in this region, you'll have it back with a little humiliation from the taxi-central the day after, not this time though).
A couple months after loosing it, I got a "emergency message" from my lost phone, and it went on and off for a little while untill yesterday when it apparently was taken into use! I have an "invisible" tracking app installed that will survive factory resets and gives me the opportunity to take pictures, record sound and some more.
Anyway, the phone has moved a couple countries away since it was initially lost, so I've lost hope of reclaiming it. My plan now is to give an honest shot at making my phone the most annoying device the new owner has ever had!
I come to this forum now, looking for inspiration/ideas and warning where warnings are due!
Is there anything I really shouldn't do, that could come back and bite me?
What would you do if you were in my situation?
Any good ideas of how to bother this guy?
So far I've only really come up with the idea of wiping his data from time to time..
I appreciate any ideas or warnings!
Thanks!

vengeful said:
Greetings good people of the xda-developers forum!
After a little reading around I figure this is the most apropriate forum to post this thread in, correct me if I'm wrong.
Earlier this year I lost my phone in a cab after a night out, the driver decided to keep my phone instead of turning it in (usually if you leave something in a taxi in this region, you'll have it back with a little humiliation from the taxi-central the day after, not this time though).
A couple months after loosing it, I got a "emergency message" from my lost phone, and it went on and off for a little while untill yesterday when it apparently was taken into use! I have an "invisible" tracking app installed that will survive factory resets and gives me the opportunity to take pictures, record sound and some more.
Anyway, the phone has moved a couple countries away since it was initially lost, so I've lost hope of reclaiming it. My plan now is to give an honest shot at making my phone the most annoying device the new owner has ever had!
I come to this forum now, looking for inspiration/ideas and warning where warnings are due!
Is there anything I really shouldn't do, that could come back and bite me?
What would you do if you were in my situation?
Any good ideas of how to bother this guy?
So far I've only really come up with the idea of wiping his data from time to time..
I appreciate any ideas or warnings!
Thanks!
Click to expand...
Click to collapse
it will not back bite you if have retail invoice of that phone do whatever you want

Isn't it possible, even with sim card phones, to call your carrier, report it stolen, and have it basically bricked so Noone can use it again. I know they can with like sprint and Verizon phones that don't take sim cards. But I've heard of it happening with sim devices too. I would just try calling your carrier.
If that don't work. I'd leave it alone. The person who has your phone now probably isn't the person who took it. Which is why it was sold out of the country. And that person most likely doesn't deserve all that crap
Contemplating getting the S5....

SaintCity86 said:
Isn't it possible, even with sim card phones, to call your carrier, report it stolen, and have it basically bricked so Noone can use it again. I know they can with like sprint and Verizon phones that don't take sim cards. But I've heard of it happening with sim devices too. I would just try calling your carrier.
If that don't work. I'd leave it alone. The person who has your phone now probably isn't the person who took it. Which is why it was sold out of the country. And that person most likely doesn't deserve all that crap
Contemplating getting the S5....
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Click to collapse
That's the nasty part of stealing a phone. The Carrier will lock the "ESN" (Electronic Serial Number) so all they need to do is flash it over to another carrier... I.E. if you have a GSN type phone from say AT&T you can flash the software over to T-Mobile who doesn't give a flying flip about a stolen ESN (As a example) I personally have T-Mobile... They did try to make a law making req the manufacture to add a "Kill Switch" allowing the consumer to render the phone useless how ever that did not pass... SO Basically some one steals your phone that's it nothing you can do but buy another phone or hack into it like the OP..
TO OP: I'd go Impractical Jokers Style. Ease drop on him and play really dirty sounds (Porn sounds... moans/grunts etc) then Fry the phone... **** that guy he had to know it was stolen and if he didn't he's a fool... Check your ESN's People!

abhishek 9650 said:
it will not back bite you if have retail invoice of that phone do whatever you want
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Click to collapse
For the record, I do have the invoice.
SaintCity86 said:
Isn't it possible, even with sim card phones, to call your carrier, report it stolen, and have it basically bricked so Noone can use it again. I know they can with like sprint and Verizon phones that don't take sim cards. But I've heard of it happening with sim devices too. I would just try calling your carrier.
If that don't work. I'd leave it alone. The person who has your phone now probably isn't the person who took it. Which is why it was sold out of the country. And that person most likely doesn't deserve all that crap
Contemplating getting the S5....
Click to expand...
Click to collapse
It is indeed possible, but not flawless. There is supposed to be some automation to it in the country the phone was initially lost, but either this automation failed or it's sucess is the reason it left that country. Problem is though, the idea is that they block the IMEI from the networks, but some countries are not part of this agreement/system.
I think the guy who is currently in posession of the phone knows perfectly well how it was acquired. Judging from pictures taken through the phone, the taxi-driver and the current holder of the phone may very well be related. Also, the phone had it's language changed to Arabic by the taxi-driver, this has not been changed by the new user (not that it prooves anything). There is also the fact that the SIM inserted in the phone in the country I lost it in, followed the phone over to the current country, where it was replaced by what appears to be a prepaid SIM. I don't think this phone was up for sale anywhere, I think the taxidriver sold or gave it away to some family member coming to visit.
As mentioned, I have no hope of having it returned. I'm not gonna push this too far, but I do feel like putting a dent in his joy over his shadily acquired device.
Drooling a little over the HTC One M8

Tangodown78 said:
That's the nasty part of stealing a phone. The Carrier will lock the "ESN" (Electronic Serial Number) so all they need to do is flash it over to another carrier... I.E. if you have a GSN type phone from say AT&T you can flash the software over to T-Mobile who doesn't give a flying flip about a stolen ESN (As a example) I personally have T-Mobile... They did try to make a law making req the manufacture to add a "Kill Switch" allowing the consumer to render the phone useless how ever that did not pass... SO Basically some one steals your phone that's it nothing you can do but buy another phone or hack into it like the OP..
TO OP: I'd go Impractical Jokers Style. Ease drop on him and play really dirty sounds (Porn sounds... moans/grunts etc) then Fry the phone... **** that guy he had to know it was stolen and if he didn't he's a fool... Check your ESN's People!
Click to expand...
Click to collapse
As far as I've understood, in the European countries that are part of this agreement any locked IMEI number will be locked out of all mobile networks, this can only be worked around by changing the IMEI number or shipping the phone off to some country that is not part of this agreement. In the country my phone was lost the police send a notification to the networks when they recieve a lost/stolen report. Not sure if it went through in my case.
My list of options are limited to what my tracking software allows me to do, sadly (or happily, depending how you look at it) my programming skills are not by far sufficient for me to go beyond what the software offers, allthough I reckon someone with the right knowledge could use the tracking software as a backdoor into the device?

Wow. I'll be honest, I never thought them tracking apps would ever give you anything useful, but if your able to basically see every picture they take, take pictures yourself...I think that's crazy... wipe the phone....
What exactly can you do with yours? Read texts sent and received on the phone? Does it gps track its location on demand? Even if the gps is disabled in the device itself?
You said the one you have stays on the device even after restores and factory resets? What's the name of the app?
As for the locked esns.... If an American cell company like tmo locks one up, is that gonna stick over any of the carriers in the US? Basically, all 4 of them?
Cuz I know before, as long as you had a sim card, it didn't matter, you just swapped it for a new one.
Contemplating getting the S5....

Wish they did that here... though the explanation was for the poster above me... Id use what ever i could to screw with him... what ever happens good luck messing with the dirt bag
Sent from my LG-D959 using XDA Premium 4 mobile app

I would also like to know this app

Go the South Park route. Some cartoon parodies of Mohammed should be effective. Then again, if they are in a Muslim country they could get in a lot of trouble if they have certain content on their device.
Sent from my HTC One_M8 using XDA Free mobile app

yea... Mocking Mohammad not general a good idea... it will get you killed. I wouldn't want that on any one's conscience

Tangodown78 said:
yea... Mocking Mohammad not general a good idea... it will get you killed. I wouldn't want that on any one's conscience
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Click to collapse
No different than mocking L. Ron Hubbard or Jesus. All of them are con men and are fair game. Don't believe the hype.
I am very spiritual, believe in a higher power, but I will never bow down to some schmuck just because I am told to.
Sent from my HTC One_M8 using XDA Free mobile app

c5satellite2 said:
No different than mocking L. Ron Hubbard or Jesus. All of them are con men and are fair game. Don't believe the hype.
I am very spiritual, believe in a higher power, but I will never bow down to some schmuck just because I am told to.
Sent from my HTC One_M8 using XDA Free mobile app
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Click to collapse
Bro, dafuq, don't insult other members of xda. Calling religious icons schmucks will insult some people. THIS IS NO PLACE TO HAVE A RELIGIOUS WAR. So stfu and leave the thread back to it's topic. Thank you.

I'm using Cerberus. I had the same app installed without root access/without placing it in system/apps on another phone I lost a couple months earlier, in which case it gave me absolutely nothing. This one however, installed in system/apps with root access, appears to be "immortal".
I reckon they will have a comprehensive list of what you can do with the app on their homepage.
I don't know anything about how things are done in the US.
I'm not gonna do religious insults. I wan't to annoy him, not make him want my head on a stick.
Yesterday a sound recording convinced me he was in a crowded area, so I couldn't resist the urge to sound the alarm. Which is played at max volume. The picture taken of him when he touched the screen to stop it was not optimal, but it did have a feeling of desperation to it
App is still active today

[Q] How many HK owners are having data/voice issues?

A simple "yes" or "no" and where you are located should suffice.
Spent a total of 5 hours with Sprint between the phone and corporate stores since the first day this came out and today I was finally told the truth that all Sprint HK M8 owners are facing data issues.
To be specific(D.C. is a spark area) Every 15 minutes or so, my data/voice will drop regardless of what I am doing and pick back up anywhere between 1x and lte/spark 3-4 minutes later like clock work.
The lady at the corporate store let me see how my phone was in the red(see last pic). I went back to stock unrooted. Downloaded the .15 update. Updated profiles, PRLs, ##72786# data resets constantly and this problem still exists. The best that any representative could do is credit me $30 for my troubles(bull ****). Tried to get a replacement handset and they told me no. No one has given me any sort of "this will be fixed soon". Its always "well.....profile/prl/data updates cant fix this so a technician will look at your local tower"
I'm trying to get a rough estimate as to how many people are having the same problems
Here are pics for reference. This all happened with in 2 hours and continues to happen
http://imgur.com/a/5GeWu
Don't be surprised if you see this on other forums. Kind of going every where to see how many are having issues.

It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk

mjs2011 said:
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk
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Click to collapse
That was my problem. They said they wouldnt swap phones because its not the phone's fault.

Im having the same issues but only when connected to my airrave.

No,
I did encounter issues when I first got my phone......... but did a system update the first day and all issues seem to be fixed ..this update does note that it corrects this type of problem .. on my phone anyway

munsterrr said:
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
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Click to collapse
Might want to have them check the SIM Card Reader. When I brought mine in after having the phone for a week, they told me that the issue were a result of the reader being busted. They replaced my phone right away with no issues since I only had it for a week. From what I hear is that the longer you've had the phone, the less likely Sprint will replace it though.

I'm heading over to the store again today to have them actually look at it.

They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly

munsterrr said:
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
Click to expand...
Click to collapse
Grey means not enough data collected yet to determine anything.
I'm having bad issues as well as everyone else I personally sold HK and Non HK M8 too something is not right.. I'm to scared to order myself a replacement and not be able to achieve S-Off on it.. But I could buy the 25 dollar app to get it. Anyway Ive asked about these issues no response worth talking about. Hope to solve this soon guys...

Just got an HKE no problems here. I actually get better signal and speeds than on my Note 3. No Spark just LTE
Sent from my 831C using XDA Premium 4 mobile app

It's a damn shame. Flew through Milwaukee, Vegas, Reno, and am in lake Tahoe on vacation and it's the same **** everywhere.

Flash the roam only mod then the Verizon prl. I'm getting better signal now then when I was with Verizon. I also have an hk m8 btw.

Received my replacement at 11am(EST) this morning and have had zero drops or issues since then. Been at full service in Spark since then.
Will update this thread in a few days with my findings.
Sucks because I am afraid to root/s-off because everything is working but I miss my backups of apps(Ti Backup) that I have been working on for years and hate these damn ads and bloat ware.

Im in the same boat waiting on my replacement tommorow. Im looking at it this way. Make sure you have the latest firmware and there should be no difference. I guessing bad antennas in some and some are just lucky and got a good one. Maybe start a thread Rooted vs Non rooted with signal quality and maybe we can answer our own question?

I have been holding off a Sprint visit for weeks, but after getting voicemails without getting phone calls on numerous occasions, I will have to go to Sprint.
However, after completely unrooting my phone in preparation to go to Sprint, I might not root my replacement whenever I decide to go there.
HTC Backup is excellent, in my opinion, and it really helps we with my lack of Titanium Backup. I don't like the ads either, but I think that it might be time to throw in the towel on rooting my phone. I've gotten more than my share of rom flashes and whatnot.

I was given a replacement due to my original having a bad antenna. Ive had zero issues since getting my new phone
SENT FROM MY ROCKING HK M8

I just as got my second one In less then a week and it keeps showing data connection error or some like that

If you're having trouble with your HTC One M8 download the latest latest network performance test tool.
"dl3 . htc . com/us/sprint/network_performance_test_tool_v0.85.zip" <=== Official website I cant post link currently so remove spaces.
If you get a red screen with NG device you need a replacement. It's a known device problem so charges will be waived.

New radio seems to fix problems
I was having tons of data connection issues with my M8. I recently followed the posts on doing the recent firmware update (OTA for those of you not rooted) and it includes a radio update. The new radio seems to be working quite well and I haven't had any connection issues. Hopefully this works for you guys too.

Amsick you can get into big trouble for that lol
Sent from my 831C using XDA Premium 4 mobile app

New Sprint Update Today?

Received a notification of a fw update today on my Sprint Note 8. Anyone else get it and maybe know what all it contains?

Camera app improvements, and a KRACK fix. That's why it's small.

I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?

hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
Click to expand...
Click to collapse
Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.

Got the Sprint OTA update N950USQU2BQJB a few days ago here in California which carried a security patch and Google Play Services update version 11.7.46 which has been terrible on my battery and particularly Pixel XL & OnePlus users as well as other devices according to online reports.
Have you updated to these versions and seen a dip In your battery life like many others have? And If so, have you seen a any difference in performance after updating your device with this last security patch update 'N950USQS2BQK3' rolled out by Sprint today (12/04/17) ?
Will this update 'N950USQS2BQK3' fix the issue of battery drain Sprint users have been experiencing in the past several weeks?
Thanks everyone.

DaggettBeaver said:
Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.
Click to expand...
Click to collapse
I'm between Baltimore and Washington DC. You would think an area so densely populated would have better service to accommodate the demand. We use a family locator app which was very good on our old phones (Note5 and S6). Now, I get an alert 20 minutes after someone arrives or leaves home.
Fortunately my employer supplies my with an iPad with date service thru Verizon

hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
Click to expand...
Click to collapse
SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!

You folks have gotten some pretty nasty lemons. My Note8 has been 100% problem-free. And it's one of the first off the line, since I pre-ordered.
FWIW, I have had problems with calls and messages on Sprint in the past with other phones, and it was a problem at Sprint. I called customer service/technical support, they fixed something at their end, and everything worked after that. I don't know if that's what you're experiencing, but that's just a FWIW.

Mine has been problem free as well aside from one hiccup after a BD update. Other than that it has been flawless.

Hpresley80 said:
SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!
Click to expand...
Click to collapse
Well that sucks . I've had it since a week before launch and the N8 is amazing. No lag problems, no service problems. First phone with android in 7 yrs I haven't rooted .

THREAD CLEANED
1. This thread is about a firmware update, not whether or not you like your phone. Please stay on-topic.
2. Repeat flaming and trolling will be rewarded with infractions and banning per the forum rules.

Any thoughts on when the Oreo update is to drop?