Database Develop

Question about reception

I recently (last week) got the HTC One coming from the HTC LTE and notice that it seems like every few minutes I lose network connectivity. More specifically when listening to streaming music. Even if the phone is stationary and doesn't matter what part of town (Kansas City), that I have where the music stops and buffers. Also had dropped a call on a road that I never had issues with phone calls before.
The phone was rooted, and took it to the Sprint store and they told me that the towers in town were all flaky (bad thing to say about their network), and that they didn't have a method of testing the radio. That night that I took it to the Sprint store, the girlfriend tried to call me and didn't receive the call and she sent me 3 texts that actually showed up while the CSR was holding the phone, showing that it was delayed by 2 hours. They did a profile update (think honestly they just wanted me out the door).
So I used the RUU to flash back to 100% stock once I got home to ensure it wasn't something that I did rooting the phone. Having done that, over the last few days still having the network buffering issues (didn't have that with my old phone), and haven't had any delayed texts (that I know of).
Question is do you believe them at the store that it is a wide are Sprint tower issue, or that it could be my phone? Don't want to wait too long, and end up with a refurbished one either (someone else's problem phone). Is anyone else having the same type of issues that might be able to be fixed with a software flash????
Thanks in advance!

I know lately I've been having dropped calls a lot. Two tonight actually with decent signal. Idk if it's my replacement phone or a rom I flashed.
Sort of tough to figure out which it could be.
Sent from my HTCONE using xda app-developers app

Tried my girlfriends phone using Tune-In listening to the same channel and her phone does the same thing. She also have the HTC One. Just wonder if power management is just too tight and not enough processor to keep the stream going. Full bars in a 4G area and still buffers. Even when sitting still in my house!
Just very frustrating!

Mine was doing it too. Dial ##72786# and reset network settings. The phone will reboot and go through the hands free activation... After that I have not had any issues... FYI, I'm actually a tech at a corporate sprint store, and I'm surprised by how many reps don't know that ##code. The network being flaky is a real thing because of network vision upgrades taking large sections of our footprint offline for upgrades, although I can understand that it hardly instills confidence in our customers... However it is not a catch all for what could be a hardware issue.
Sent from my HTCONE using xda app-developers app

Thanks jrgalioto. Will let you know what happens...

jrgalioto said:
Mine was doing it too. Dial ##72786# and reset network settings. The phone will reboot and go through the hands free activation... After that I have not had any issues... FYI, I'm actually a tech at a corporate sprint store, and I'm surprised by how many reps don't know that ##code. The network being flaky is a real thing because of network vision upgrades taking large sections of our footprint offline for upgrades, although I can understand that it hardly instills confidence in our customers... However it is not a catch all for what could be a hardware issue.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Will the hand free activation reset the phone, will I lose any of my data, should I do a Nan backup become doing it
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No you won't lose any data but a nandroid never hurts
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josh030181 said:
Will the hand free activation reset the phone, will I lose any of my data, should I do a Nan backup become doing it
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Click to expand...
Click to collapse
You will not lose any data, doing reset for hands free activation.
Sent from my lair.

weidnerj said:
I recently (last week) got the HTC One coming from the HTC LTE and notice that it seems like every few minutes I lose network connectivity. More specifically when listening to streaming music. Even if the phone is stationary and doesn't matter what part of town (Kansas City), that I have where the music stops and buffers. Also had dropped a call on a road that I never had issues with phone calls before.
The phone was rooted, and took it to the Sprint store and they told me that the towers in town were all flaky (bad thing to say about their network), and that they didn't have a method of testing the radio. That night that I took it to the Sprint store, the girlfriend tried to call me and didn't receive the call and she sent me 3 texts that actually showed up while the CSR was holding the phone, showing that it was delayed by 2 hours. They did a profile update (think honestly they just wanted me out the door).
So I used the RUU to flash back to 100% stock once I got home to ensure it wasn't something that I did rooting the phone. Having done that, over the last few days still having the network buffering issues (didn't have that with my old phone), and haven't had any delayed texts (that I know of).
Question is do you believe them at the store that it is a wide are Sprint tower issue, or that it could be my phone? Don't want to wait too long, and end up with a refurbished one either (someone else's problem phone). Is anyone else having the same type of issues that might be able to be fixed with a software flash????
Thanks in advance!
Click to expand...
Click to collapse
I've had similar issues in Overland Park and Lenexa lately. I did the reset mentioned above and it helped somewhat. About the same time my wife began having issues with her iPhone 5 so I think there is a network component as well.
Sent from my HTCONE using xda app-developers app

Well, still having the issue after driving to Wisconsin. Dropped streaming music, and while using GPS app, get lost and now in coverage area messages. Made the trip many times before and honestly NEVER have had an area where I lost service.
Decided to not take no for an answer and took my phone to the local corporate Sprint store and the lady said well, nothing we can do about it. I said nothing? She said that they don't have LTE here and now way of truly testing the phone. I asked there was no other test that they could run?
She responded that they could run some really basic tests but it probably wouldn't show up (i.e. she wanted me to go away and not waste their time testing the phone). But stuck to my guns and left it with them for an hour.
When I returned, she made sure that she was the one that there to tell me the results, which according to her that the phone "once" failed a particular test, kind of hinting that it passed it other times.
She said that the phone should be in today, coming via UPS. I told her that that if it wasn't in today that I wouldn't' be in the area due to leaving for another part of the state then heading back to the KC area (this was last Monday) and they didn't have the HTC One in stock which she said no, they didn't carry it.
Then as I was leaving she asked if I was get a survey call, if I would rate my visit with them as a 4...
Going to throw a fit if they give me a refurbished phone since I have had the phone less than a month and had problems from day one.

Data Loss During 3G/4G Change
I experience the same thing in the Minneapolis St. Paul area. I drive a lot for work and as I'm driving and the phone switches between towers I loose data connectivity completely for 30-40-60 seconds, sometimes more. I can sit there and watch the 3G/4G indicator go from lit up to dark during the switchover. It's really frustrating if you're using a data app like music streaming. I initially thought it was only happening when switching between 3G and 4G towers, but lately I've noticed it also happens between 3G towers, although 3G/4G is definitely worse.
I hope this is not a phone issue and is only a temporary tower upgrade issue.

Do you have EVDO enabled?
*#*#4636*# I think. Then change the data preferences.

the_mig said:
I experience the same thing in the Minneapolis St. Paul area. I drive a lot for work and as I'm driving and the phone switches between towers I loose data connectivity completely for 30-40-60 seconds, sometimes more. I can sit there and watch the 3G/4G indicator go from lit up to dark during the switchover. It's really frustrating if you're using a data app like music streaming. I initially thought it was only happening when switching between 3G and 4G towers, but lately I've noticed it also happens between 3G towers, although 3G/4G is definitely worse.
I hope this is not a phone issue and is only a temporary tower upgrade issue.
Click to expand...
Click to collapse
I work in Minnetonka and experience the same issues while stationary! I'll be sitting and poof signal lost, haven't moved an inch.
Unfortunately I've only picked up 4G while driving, but I will try repeating your results on my next drive to work.
In general it seems like this phone doesn't receive the best signal.
Sent from my HTCONE using xda app-developers app

HenBoward said:
I work in Minnetonka and experience the same issues while stationary! I'll be sitting and poof signal lost, haven't moved an inch.
Unfortunately I've only picked up 4G while driving, but I will try repeating your results on my next drive to work.
In general it seems like this phone doesn't receive the best signal.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Interesting. We have a 4G tower near us in Shorewood. I think the tower is around Hwy 5 and Powers Blvd in Chanhassen. Once I lock into the 4G tower I'm fine - it doesn't drop data, but it always drops it when switching between 3G and 4G. Last night I was driving to Jordan for a meeting and watched it all the way down. Not bad switching from 3G to 3G towers, but as soon as I hit the 4G tower signal in Jordan I lost signal. After watching it closer I noticed that the data indicator sometimes goes away completely on the phone, and when that happens it's like a minute or two before it restarts.
I'm going to put in a request for technical assistance from Sprint and see what they have to say about it. Maybe this is just the way the system and phone works since 3G and 4G are so different, but I sure hope not. It's annoying.

Retitled. How to hose your phone in 35 easy steps. :)

To be fair to HTC/Sprint I retitled this. As the phone is not representative of a normal M8 (either by hardware or corrupted/miss programming).
Long story.
If you want the short version, "This phone sucks" (and by the way so does the S5).
Here is the long version.
Bought the phone first day.
HTC Unlocked and Rooted it as soon at it was available. Applied S-OFF as soon as it was available.
I had not much time to play with it and stayed on Stock and have WIFI on full time which is used at work and home.
Couple days ago I decided to try some ROMs (being very patient for things to mature a bit). I tried Barebones, pretty good ROM. Note I had "dirty flashed it".
Then I took my first long trip since I got the phone. 100 miles into the boonies.
It popped up "Roaming Guard every 2 minutes", every call. But it was still running ok.
I had forgot to shut the roaming guard off (or it was locked out by the time I though of it).
This is a known issue and happened on M7as well. Most reliable way to deal with it, is to full wipe in order to disable it. (I tried all the tricks).
Well at this time OMJ released his "Harman" ROM and Firmware.
Well I guess it's a good time to start clean, wipe and switch to OMJ's Harmon ROM (and firmware) (whom I've been a loyal customer of)
So this stupid Roaming Guard thing keeps coming and going as I sort out which ROM I want, restoring things with TB etc.
But now, my phone is "stuck is 1X". WTF. And if it does occasionally show 3G as soon as I use it, it drops out completely or reverts to 1X.
So now I think I hosed something really bad. Can't get 3G at home or work. My wifes HTC One M7 is fine (running OMJ's BadBoys ROM)
Updated Profiles, played with PRL's.
So I put it all back to factory (except S-ON) and used the HBOOT that hides that's it's S-OFF.
And flashed the closest Stock ROM I could find (which so happened to get no Data or Voice at all). Perfect !!
Then took it to sprint store, and it was a sharp kid and he said it was rooted and nicely handed it back. He suggested I add T.E.P. and "try again".
Well I figured I'll have to S-ON it. And stopped in another store to added T.E.P. just in case. I had like 2 days left.
So I was gonna go home S-ON it and go to another Sprint "repair" Store but decided I really needed to get to some other commitments.
So I restored a backup and on the road and the phone was back to "Normal" except for the stupid Roaming Guard thing. WTF.
Then it hit me. The new ROM from OMJ was telling me what my REAL network was doing and the stock ROM was lying through it's teeth.
I'm well aware of Developer ROM's displaying "1x" when it sees 1x but after being on the stock ROM (with WIFI on), I kind of forgot about it.
And I was never clear what the "New" Spark Icons were really saying anyway (with WIFI ON or OFF).
So the truth is this thing has been running like crap since day 1. And I believe even worse since the first OTA firmware update.
I started researching options to get the Galaxy S5. Turns out the reviews are worse on the S5 than the M8.
Then I kept finding threads like this one.
https://community.sprint.com/baw/thread/155517
Maybe I have a bad phone. Maybe I'll just smash the thing and try another one.
I miss my M7. Luckily my wife has it.

I had to get my first M8 replaced because it was roaming all the time. My second one is much better . Sounds like you have a bad one like my first one. I returned mine within the first 14 days to get a no-questions-asked replacement for full refund.

Uhh.. No problems here. Sounds like a defective device to me. They won't swap it where you rooted it, TEP will cost you a deductible and they'll send you a refurbished model. Shouldn't of rooted so quickly.
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I don't understand if u don't want the roaming guard to sound just uncheck it on the settings. If you have trouble with your settings dial *#*#4636#*#* and select phone information scroll down and select the option cdma+evdo/lte then reboot and check if that help. Then again u should be aware of this
http://forum.xda-developers.com/showthread.php?t=2701255 just in case u r not.
Sent from my 831C using XDA Premium 4 mobile app

breezedragon said:
I don't understand if u don't want the roaming guard to sound just uncheck it on the settings. If you have trouble with your settings dial *#*#4636#*#* and select phone information scroll down and select the option cdma+evdo/lte then reboot and check if that help
Sent from my 831C using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Not so easy to shut Roaming Guard off. I'll bet if most people look right now, You'd find it greyed out.
I just completely wiped my phone again. Ran RUU on it. Immediately Disabled the Guard. And a half hour later it's all locked out again (but it's locked out disabled).
I don't know what causes it to lock.
But you do have to do it immediately after a wipe.
I'll check out the Options #*# option you suggested. Thanks. I remember that being mentioned before.

Aldeel said:
Uhh.. No problems here. Sounds like a defective device to me. They won't swap it where you rooted it, TEP will cost you a deductible and they'll send you a refurbished model. Shouldn't of rooted so quickly.
Sent from my 831C using xda app-developers app
Click to expand...
Click to collapse
I tend to root as soon as it's available. In case an OTA comes out and lose the ability to ever do it. I also like to see if I can root it with in the 14 days, because if something does go wrong I can swap it. I can make it factory looking again. I just didn't want to bother in case they could fix it, because it felt like just a programming issue. I knew I was taking a chance when I brought it in like that. I've brought in MUCH more hacked phones and walked out with a brand new one, with no T.E.P.
I'm still not sure if this is a "Broken" phone. It definitely won't pull in weak 3G like my M7 did.

mswlogo said:
I'm still not sure if this is a "Broken" phone.
Click to expand...
Click to collapse
It probably is.
Fwiw, I've never seen my roaming guard settings greyed out.

As a sprint tech I can tell you 100% of the M8's that have come in to my store that I've replaced have been better the second time around. Seems like there were some lemons in the first batch. You'd better take it in to get exchanged or break it to get a replacement soon(lol) because as of today we were ordering new replacements, soon it'll be refurbs once there is stock in the warehouse.

I also noticed the serial number on my original M8 started with FA, while my current one starts with HT. Could be that ones from a specific location were bad.

There is problem in this phone. I don't think why you face this type of problem?

HaiKaiDo said:
As a sprint tech I can tell you 100% of the M8's that have come in to my store that I've replaced have been better the second time around. Seems like there were some lemons in the first batch. You'd better take it in to get exchanged or break it to get a replacement soon(lol) because as of today we were ordering new replacements, soon it'll be refurbs once there is stock in the warehouse.
Click to expand...
Click to collapse
Thanks for the heads up. Hopefully I won't have to "break it". I never have, but I would if it came down to it.
I was thinking that they are not refurbished yet as well.
I'm not convinced 100% it's broken yet.
I did notice in a breakdown of the phone, that they do have little spring loaded contacts to the Antenna's, which have been a problem on past phones. And that might be all it is.
I have $18.00 glass screen installed on it as well. And it's installed PERFECTLY. Chances of that happening again are slim
I really would like to get this phone to work.
That thread I posted, folks got second phones and still had issues.
I think it has to do with this whole Spark thing.
You know I wouldn't be rooting and wanting the option of Roam only etc. if the Sprint Network wasn't so bad in the first place.
The only thing that keeps me is the SERO plan. But that is wearing thin. Everyone of my co-workers gets 10-40x faster data rates than I do.
AT&T or Verizon.
Sprint better get their act together.
Oh and the store I did go to. They just fired all their Techs 3 weeks ago. It used to be a good store to go to.

Captain_Throwback said:
It probably is.
Fwiw, I've never seen my roaming guard settings greyed out.
Click to expand...
Click to collapse
Me neither.
Should definitely look into getting it replaced, though.
Captain_Throwback said:
I also noticed the serial number on my original M8 started with FA, while my current one starts with HT. Could be that ones from a specific location were bad.
Click to expand...
Click to collapse
My M8's serial number starts with FA and so far, the only real issues I've had are sending/receiving texts at home. Sometimes, they come in delayed but I attribute that to the network moreso than the phone. Though, updating the profile/prl seems to fix it. Forcing the phone to re-provision while on CDMA rather than LTE seems to also keep it from happening sooner.

mswlogo said:
Thanks for the heads up. Hopefully I won't have to "break it". I never have, but I would if it came down to it.
I was thinking that they are not refurbished yet as well.
I'm not convinced 100% it's broken yet.
I did notice in a breakdown of the phone, that they do have little spring loaded contacts to the Antenna's, which have been a problem on past phones. And that might be all it is.
I have $18.00 glass screen installed on it as well. And it's installed PERFECTLY. Chances of that happening again are slim
I really would like to get this phone to work.
That thread I posted, folks got second phones and still had issues.
I think it has to do with this whole Spark thing.
You know I wouldn't be rooting and wanting the option of Roam only etc. if the Sprint Network wasn't so bad in the first place.
The only thing that keeps me is the SERO plan. But that is wearing thin. Everyone of my co-workers gets 10-40x faster data rates than I do.
AT&T or Verizon.
Sprint better get their act together.
Oh and the store I did go to. They just fired all their Techs 3 weeks ago. It used to be a good store to go to.
Click to expand...
Click to collapse
Yeah lucky for me I dont work at a corporate store lol. They did a mass layoff of techs in corporate stores.

No problems here either
~m8whl modded stock
2.265 Max ¦ 300 Min
ondemand
row

I'm curious now if my phone is bad or its network related. I seem to drop/miss calls quite often. I just checked my serial number and it starts with FA as well.

I'm wondering if these phones were all built in different locations. I have a gold one from best buy and this thing works like a champ. I get similar cell signal compared to my s3. Even at my in laws house which just got lte a few months back and my brother in laws house where I get no signal on my s3, it acted the same with no signal. He lives in a secluded area. I'm reading a lot of negative things about phones bought thru Sprint being problematic. Haven't read anything about the gold best buy phones acting up. What do you all think could these phones be built in totally different locations?
Sent from my 831C using XDA Premium 4 mobile app

Maybe not different locations, but definitely different batches. Some could have subpar antennas.

I believe the serial number indicates the distribution center from which the device was produced. I saw mention of it in the Firewater thread when people were trying to figure out why it worked on some devices and not on others.

Serial number for my phone started with FA. Ordered it after watching the unveiling, got it two days later.
Haven't had a single problem with the phone as far as software, and no hardware issues like defects.
Guess I'm just lucky.
Knock in wood taking the firmware update on H/K ROM doesn't change things down the line.

sprkat85 said:
I'm wondering if these phones were all built in different locations. I have a gold one from best buy and this thing works like a champ. I get similar cell signal compared to my s3. Even at my in laws house which just got lte a few months back and my brother in laws house where I get no signal on my s3, it acted the same with no signal. He lives in a secluded area. I'm reading a lot of negative things about phones bought thru Sprint being problematic. Haven't read anything about the gold best buy phones acting up. What do you all think could these phones be built in totally different locations?
Sent from my 831C using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I have a gold one as well and also see none of these issues. It also seems to be comparable to my S3's reception.

[Q] How many HK owners are having data/voice issues?

A simple "yes" or "no" and where you are located should suffice.
Spent a total of 5 hours with Sprint between the phone and corporate stores since the first day this came out and today I was finally told the truth that all Sprint HK M8 owners are facing data issues.
To be specific(D.C. is a spark area) Every 15 minutes or so, my data/voice will drop regardless of what I am doing and pick back up anywhere between 1x and lte/spark 3-4 minutes later like clock work.
The lady at the corporate store let me see how my phone was in the red(see last pic). I went back to stock unrooted. Downloaded the .15 update. Updated profiles, PRLs, ##72786# data resets constantly and this problem still exists. The best that any representative could do is credit me $30 for my troubles(bull ****). Tried to get a replacement handset and they told me no. No one has given me any sort of "this will be fixed soon". Its always "well.....profile/prl/data updates cant fix this so a technician will look at your local tower"
I'm trying to get a rough estimate as to how many people are having the same problems
Here are pics for reference. This all happened with in 2 hours and continues to happen
http://imgur.com/a/5GeWu
Don't be surprised if you see this on other forums. Kind of going every where to see how many are having issues.

It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk

mjs2011 said:
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
That was my problem. They said they wouldnt swap phones because its not the phone's fault.

Im having the same issues but only when connected to my airrave.

No,
I did encounter issues when I first got my phone......... but did a system update the first day and all issues seem to be fixed ..this update does note that it corrects this type of problem .. on my phone anyway

munsterrr said:
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Click to expand...
Click to collapse
Might want to have them check the SIM Card Reader. When I brought mine in after having the phone for a week, they told me that the issue were a result of the reader being busted. They replaced my phone right away with no issues since I only had it for a week. From what I hear is that the longer you've had the phone, the less likely Sprint will replace it though.

I'm heading over to the store again today to have them actually look at it.

They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly

munsterrr said:
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
Click to expand...
Click to collapse
Grey means not enough data collected yet to determine anything.
I'm having bad issues as well as everyone else I personally sold HK and Non HK M8 too something is not right.. I'm to scared to order myself a replacement and not be able to achieve S-Off on it.. But I could buy the 25 dollar app to get it. Anyway Ive asked about these issues no response worth talking about. Hope to solve this soon guys...

Just got an HKE no problems here. I actually get better signal and speeds than on my Note 3. No Spark just LTE
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It's a damn shame. Flew through Milwaukee, Vegas, Reno, and am in lake Tahoe on vacation and it's the same **** everywhere.

Flash the roam only mod then the Verizon prl. I'm getting better signal now then when I was with Verizon. I also have an hk m8 btw.

Received my replacement at 11am(EST) this morning and have had zero drops or issues since then. Been at full service in Spark since then.
Will update this thread in a few days with my findings.
Sucks because I am afraid to root/s-off because everything is working but I miss my backups of apps(Ti Backup) that I have been working on for years and hate these damn ads and bloat ware.

Im in the same boat waiting on my replacement tommorow. Im looking at it this way. Make sure you have the latest firmware and there should be no difference. I guessing bad antennas in some and some are just lucky and got a good one. Maybe start a thread Rooted vs Non rooted with signal quality and maybe we can answer our own question?

I have been holding off a Sprint visit for weeks, but after getting voicemails without getting phone calls on numerous occasions, I will have to go to Sprint.
However, after completely unrooting my phone in preparation to go to Sprint, I might not root my replacement whenever I decide to go there.
HTC Backup is excellent, in my opinion, and it really helps we with my lack of Titanium Backup. I don't like the ads either, but I think that it might be time to throw in the towel on rooting my phone. I've gotten more than my share of rom flashes and whatnot.

I was given a replacement due to my original having a bad antenna. Ive had zero issues since getting my new phone
SENT FROM MY ROCKING HK M8

I just as got my second one In less then a week and it keeps showing data connection error or some like that

If you're having trouble with your HTC One M8 download the latest latest network performance test tool.
"dl3 . htc . com/us/sprint/network_performance_test_tool_v0.85.zip" <=== Official website I cant post link currently so remove spaces.
If you get a red screen with NG device you need a replacement. It's a known device problem so charges will be waived.

New radio seems to fix problems
I was having tons of data connection issues with my M8. I recently followed the posts on doing the recent firmware update (OTA for those of you not rooted) and it includes a radio update. The new radio seems to be working quite well and I haven't had any connection issues. Hopefully this works for you guys too.

Amsick you can get into big trouble for that lol
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endless disappointment and exasperation with T-Mo. *

Once a fine service before it became the un-carrier, T-Mo tech support is utterly useless.
We've had t-Mo since 2011 1st with HTC Sens, then I added an M7.*
For the last year plus the Sens has been having issues with WiFi Calling. *I've tried everything that T-Mo suggests while still paying for inconsistent service at home because T-Mo has no coverage here.
I've changed ISPs and routers and now have a CellSpot that only the M7 ever worked well with.
I've restarted, changed SIMs and have just bought 2 new LG G4s for $900. *Still no WiFi Calling and endlessly trying the same fixes with T-Mo tech. *
They don't seem to save notes or read them from one tech to the next and expunge them at random, so no one can follow the trail.
The Sens had W006.5 errors and the LGs have REG99 errors.
"We need you to be on 4G signal to get the SIM OTA" *Never comes.
"We need you to be next to the cellspot when the OTA is sent".
Uh ....... what for if the WiFi Calling doesn't work consistently anyway?
"Provisioning can take up to 2 hours then you should see a text update "Welcome to T-Mobile".
And every tech person I speak with has a different method, none of which have worked so far
I think T-Mo is where ATT was when they first got the iPhone. Utterly overwhelmed and able to deal with the technology at cost only to the customer.
Long story short, if you aren't in T-Mos 4G service area, WiFi Calling, once quite reliable, no longer is.
Disappointed.
I hate the thought of going back to the overpriced service of VzW, but at least I'd have service ......even at home, without WiFi.

I just started getting REG99: Unable to Connect errors after updating my G4 to version 10n... got a new SIM card, got an "update" sent to the SIM card twice (never got the "Welcome to T-Mobile" text so I have no idea if it even worked), factory-reset twice, and now T-Force told me to wait for Samsung to release an update at the end of the month. Yes, T-Force told me to wait for Samsung to update my LG phone. Sigh.
EDIT: NOT T-MOBILE'S FAULT! Installing Xposed broke WiFi Calling. Uninstalling it fixed WiFi Calling instantly.

disappointing it is. I had a dozen calls with tier 3 reps. Helpful, but exasperating.
I finally did a factory reset the other day. So far, all issues are fixed. Knock glass and plastic bits.

Your story sounds so much like mine that I had to comment. I purchased my LG G4 07/22/2015 from Swappa.Com and it was a brand new, LG G4 in a sealed box. I have spoken to at least 5 TMO service techs about the high battery usage, slow charging, phone heating up, calls ending abruptly, and garbled conversations after about 15 minutes of being on the phone. Their last suggestion was to send it in to LG. I have done that 3 times now! The first time LG said they replaced the camera! (Really?) for problems with the phone/modem? The second time LG couldn't find anything wrong, and "cleaned" it. But I agree with you 100% on how the asswipes at TMO all have different answers to the same questions/problems. Worse, LG has no answers and they are the manufacturer.
To make matters worse, TMO have adopted an attitude of "It's an LG Problem. Send it to them." Especially since I am Pre-paid month to month and purchased the phone outright from a 3rd party. They REALLY don't give a s**t!
1. Told I would need to have service for 40 days before they could unlock.
2. Told they could activate and unlock and that they would (but it didn't happen.)
3. Told by CSR that I had to have $100 either spent or in a TMO account before they
could unlock, and that this policy was in effect for 4 months.
4. Told my Tiffany Clover - Office of the President - that she would get my phone unlocked (never happened.)

factory reset
yea, the new un-carrier is becoming (surprise) another carrier.
try a factory reset from the settings menu.
I wiped everything, including the SD. Cleaned my mess up ....... so far.
Batt drains way slower, charges way faster, even from my Mac. And is in general pretty stable. Calls have been fine even in NYC where T-Mo def doesn't have enough bandwidth.
T-Mobile is a little bit wild west.
There is still some dumb stuff, but I think that may be LGs implementation of Lolli 5.1.
So far, I'm not using their Launcher (Apex) or lock screen (Next) and even that has caused no issues.
It's still a beast in my pocket. I really wanted to get the M9, but the deal was too good and HTC is having fiscal issues.
Where is the City of Beer? Milwaukee, Asheville, Boston, Paris?

I couldn't do a wipe because the system failed during a re-flash and left me with a 10n bootloader and a 10h system file. I had previously moved up to Micromod777's xtreme 2.0 which is h81110n. I had some problems with ads and extraneous apps on my phone. I did not think it through far enough when I reflashed with stock h81110h.
The phone was hard bricked and I had to send it back to LG. Here's hoping they just reflash it and send it on it's way back...
From my point of view: the City of Beer is Milwaukee, and it's not just because I live here.
A number of years ago, I went to Hooligan's and joined the "Around the World in 80 Beers" Club. There are a number of clubs like this in Milwaukee.
Finished drinking up the 80 beers in about a month. Got a t-shirt and my name on the wall. Plus, I actually learned about beers from other countries. For me, German Weiss Beer is the grand finale.

I'm a Belgian fan. Use to drink german in my ut. And many American crafts. Asheville has lots of craft brewing going on, if you ever get there.
Hope LG flash and return.

Lg g4 restored back from limbo
metropical said:
I'm a Belgian fan. Use to drink german in my ut. And many American crafts. Asheville has lots of craft brewing going on, if you ever get there.
Hope LG flash and return.
Click to expand...
Click to collapse
09/12/2015 : I had an email from LG that says my phone was fixed and is on it's way back to me.
Estimated Delivery via Fedex is Tuesday, 09/15/2015 and NO CHARGE!
I am about this.
However, there is a BIG DISCONNECT between what I know was done to the phone and what
the RA ticket shows: "Defect: Power-Completely off", <--- not what I said or what was wrong AND
"Repair Results: Power Management IC(PMIC)" <---this I believe, they probably shorted the proper leads
and that restored the IC(PMIC) and then reflashed the factory ROM. Fact is the unit was ON with no screen
functions available.

sounds good. Hope it's vastly better

I also had the REG99 error, so I called TMO and they re-submitted my issue to engineers twice. My phone stopped getting REG99 as much, but now I see an ER81 error. Granted, I got nothing but wifi calling errors when I was on the GoGo inflight text with Alaska Air just last week.

Sfkn2 said:
I also had the REG99 error, so I called TMO and they re-submitted my issue to engineers twice. My phone stopped getting REG99 as much, but now I see an ER81 error. Granted, I got nothing but wifi calling errors when I was on the GoGo inflight text with Alaska Air just last week.
Click to expand...
Click to collapse
Xposed installed?

jamesd1085 said:
Xposed installed?
Click to expand...
Click to collapse
No sir

Sfkn2 said:
No sir
Click to expand...
Click to collapse
Just checking...xposed breaks wifi calling on 10n and we have posted the issue to rovo89 github in hopes he can fix it...good luck

Just so you guys know, it's not an LG issue. My Note 4 has similar issues. For me the REG99 error is only when I'm connected to unprotected WiFi networks that are slow. Also VoLTE is causing me major issues with Comcast Xfinity. Whenever it's on, I get super slow internet speeds for anything Google related. Once I turn VoLTE off, WiFi calling works, and no more slow Google related apps or web browsing.
To the OP what is your current internet provider?

Anyone on Sprint having network issues with their Note 8?

My issue seems to pop up when LTE is in use. After using it, LTE will jus stop working for a couple minutes. Signal will still be there and LTE but won't work. Thinking about getting a replacement but I wanna see if any other Sprint users have had this problem

alfamega190 said:
My issue seems to pop up when LTE is in use. After using it, LTE will jus stop working for a couple minutes. Signal will still be there and LTE but won't work. Thinking about getting a replacement but I wanna see if any other Sprint users have had this problem
Click to expand...
Click to collapse
I did until I did a prl update...all was fine afterwards

Happens when coming off WiFi for me, have to toggle air plane mode or update prl to get her working

vincey2kr1 said:
Happens when coming off WiFi for me, have to toggle air plane mode or update prl to get her working
Click to expand...
Click to collapse
Same here. Coming from Wi-Fi I lose my LTE. Glad to here I'm not the only one.

I have been having connectivity issues since I got this phone on the 5th...finally replaced it week n half later an still having same issue. It doesn't load fast and stays in 3G status most of the time. Have 6 other lines on my account and not having problems with any of them... have been using my iPhone 7 plus most of the time due to issues... am using it now to type this comment...customer care tried fixing 4 times and 2 trips to corporate to fix... the 2nd trip to replace... still hav issues... not sure what the heck is wrong. Brand new minutes started today...so that's not an issue...I'm jus abt at a loss

Frustrated33 said:
I have been having connectivity issues since I got this phone on the 5th...finally replaced it week n half later an still having same issue. It doesn't load fast and stays in 3G status most of the time. Have 6 other lines on my account and not having problems with any of them... have been using my iPhone 7 plus most of the time due to issues... am using it now to type this comment...customer care tried fixing 4 times and 2 trips to corporate to fix... the 2nd trip to replace... still hav issues... not sure what the heck is wrong. Brand new minutes started today...so that's not an issue...I'm jus abt at a loss
Click to expand...
Click to collapse
So maybe it's a software issue. I'm hoping an update will fix it.

alfamega190 said:
So maybe it's a software issue. I'm hoping an update will fix it.
Click to expand...
Click to collapse
When connected to LTE it doesn't load fast like with ur note 8. But I'm not having the 3g issue. Still a problem though

After calling Sprint again today to look into this issue...they were baffled and could not figure it out so a ticket was created for Tech support to call me back in 5 - 7 business days.
I got off the phone and did some more trouble shooting on my own again. I starred at the phone for awhile and got a wild thought abt my lil plastic case I had on the phone...and sure enough thts wht it was. Just a plastic case with separate top an bottom peices tht was plastic to look like metal...and i do believe that thm 2 lil pieces on my case was interfering with the signal. I have the exact same case on my iPhone 7 Plus jus a different color and there is no interference at all. I took the case off and hav had the best signal...full bars and LTE ever since...All this time it was the case that was purchased from Sprints website. So I will be taking the case back because my phone is now completely naked lol and I need a new one. Problem solved!

............

not anymore

alfamega190 said:
My issue seems to pop up when LTE is in use. After using it, LTE will jus stop working for a couple minutes. Signal will still be there and LTE but won't work. Thinking about getting a replacement but I wanna see if any other Sprint users have had this problem
Click to expand...
Click to collapse
Update... Got a replacement on September 26 from my local Best buy and all LTE issues r gone?? Phone is blazing fast now.

alfamega190 said:
Update... Got a replacement on September 26 from my local Best buy and all LTE issues r gone?? Phone is blazing fast now.
Click to expand...
Click to collapse
Well..... back again. Same issues. Pages load at a snail pace. LTE cute in n out. Downloads seem to be unaffected though. I did a speed test and got this result...

Just returned my Note 8 today before the 14 day period. Had multiple issues with network...and multiple calls with tech support.
No calls coming through, straight to vm...double texts. Getting a replacement in a couple days, hoping for much better experience.
Had issues before i put a case on it. Tech support did all the usual reset, reactivation, *720, 730, 740, multiple prl and profile updates. Figured it was only going to get worse. Didn't want to risk not being able to return. $35 restocking...oh well. Back to my trusty note 2 for a couple days
Sprint tech and manager tried to tell me that that practically the whole city had tower issues and that the phone was working as its supposed to. I use the phone for work, so reliability is important. Sprint store did everything in their power to prevent a return. Diagnostics run on some Windows 95 laptop was a joke.

Code Blooded said:
Just returned my Note 8 today before the 14 day period. Had multiple issues with network...and multiple calls with tech support.
No calls coming through, straight to vm...double texts. Getting a replacement in a couple days, hoping for much better experience.
Had issues before i put a case on it. Tech support did all the usual reset, reactivation, *720, 730, 740, multiple prl and profile updates. Figured it was only going to get worse. Didn't want to risk not being able to return. $35 restocking...oh well. Back to my trusty note 2 for a couple days
Sprint tech and manager tried to tell me that that practically the whole city had tower issues and that the phone was working as its supposed to. I use the phone for work, so reliability is important. Sprint store did everything in their power to prevent a return. Diagnostics run on some Windows 95 laptop was a joke.
Click to expand...
Click to collapse
Ssame here. Really annoying. I wanna keep the phone but these issues r really getting to me. My replacement was fine for the first week or so, then right back to the BS. Not sure if it is Cache issue or Wut. But it starting out fine then going to this is really odd. Also, I uninstalled all apps that i had recently installed and nothing

alfamega190 said:
Ssame here. Really annoying. I wanna keep the phone but these issues r really getting to me. My replacement was fine for the first week or so, then right back to the BS. Not sure if it is Cache issue or Wut. But it starting out fine then going to this is really odd. Also, I uninstalled all apps that i had recently installed and nothing
Click to expand...
Click to collapse
Tried to post of pic of download speeds but can't do it. I'm getting 108 mb down and 3mb up. Not sure wut the issue is with LTE but that is .ore than enough to do simple tasks like web browsing

I was able to get a better download speed from turning enhanced LTE on by using shortcut master lite and searching lte....the setting is
com.samsung.networkui.usa.EnhancedLteServices
Under mobile networks...
Just search EnhancedLteServices in shortcut master lite to enable and see if it helps you

BlueFox721 said:
I was able to get a better download speed from turning enhanced LTE on by using shortcut master lite and searching lte....the setting is
com.samsung.networkui.usa.EnhancedLteServices
Under mobile networks...
Just search EnhancedLteServices in shortcut master lite to enable and see if it helps you
Click to expand...
Click to collapse
Jus enabled it. Never heard of that option. I'm on Sprint so not sure if that make a difference..... Will check back in sometime,2morrow

alfamega190 said:
Jus enabled it. Never heard of that option. I'm on Sprint so not sure if that make a difference..... Will check back in sometime,2morrow
Click to expand...
Click to collapse
I am on Sprint and mine was improved

BlueFox721 said:
I am on Sprint and mine was improved
Click to expand...
Click to collapse
Ok. I will see how my day goes with it enabled. Thx

alfamega190 said:
Ok. I will see how my day goes with it enabled. Thx
Click to expand...
Click to collapse
Still the same but I have noticed something wierd.. So my LTE issues always come when I'm surfing the web in chrome or the Samsung browser, pages slow to load sometimes not loading at all. Blue bar jus moves like a snail. And if I go to another like youtube to watch a video it loads up jus fine. Odd...