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I called Verizon as I am having GPS issues. I was going to get a cert like new and while I wait, restore and send back non-working unit. When I called, the woman said she was going to run some diagnostics on her end (new to me) and said that she can detect that the software had been altered. She recommended that I reset the phone because if she put this through and it was rooted, I would be charged.
Are they able to tell your phone is rooted from their system without having it? Were they always able to do that?
Bwangster12 said:
I called Verizon as I am having GPS issues. I was going to get a cert like new and while I wait, restore and send back non-working unit. When I called, the woman said she was going to run some diagnostics on her end (new to me) and said that she can detect that the software had been altered. She recommended that I reset the phone because if she put this through and it was rooted, I would be charged.
Are they able to tell your phone is rooted from their system without having it? Were they always able to do that?
Click to expand...
Click to collapse
It wouldn't surprise me, but I can't imagine technology is that advanced, considering they are basically violating your privacy with a tool such as the one described. They could basically "tap" into your phone firmware/software whenever they want, and grab whatever information they want. I couldn't imagine, while possible, they would actually do it.
That said, you need to deal directly with LG. Verizon, along with many other carriers, will void your warranty at the flip of a dime because it's more income for them. I was an LG certified technician from 2005-2010, and while a technician, we did not void warranties for rooting unless we found evidence the firmware/software change interrupted the hardware, such as overclocking.
Once again, deal with LG directly. Verizon will snub you whenever they get the chance. Also, did I mention that most representatives have no idea what the hell they're talking about in the first place?
UrbanBounca said:
It wouldn't surprise me, but I can't imagine technology is that advanced, considering they are basically violating your privacy with a tool such as the one described. They could basically "tap" into your phone firmware/software whenever they want, and grab whatever information they want. I couldn't imagine, while possible, they would actually do it.
That said, you need to deal directly with LG. Verizon, along with many other carriers, will void your warranty at the flip of a dime because it's more income for them. I was an LG certified technician from 2005-2010, and while a technician, we did not void warranties for rooting unless we found evidence the firmware/software change interrupted the hardware, such as overclocking.
Once again, deal with LG directly. Verizon will snub you whenever they get the chance. Also, did I mention that most representatives have no idea what the hell they're talking about in the first place?
Click to expand...
Click to collapse
She definitely str8 up said "it looks like your phone has been rooted" after she did her "diagnostics" when calling *611. SO... the tool exists.
The problem I have with sending it to LG for fixing is that I have to pay for shipping it, wait a week or two without a phone while they fix it, etc. With VZW, I can restore to stock and then get a phone immediatley.
Bwangster12 said:
The problem I have with sending it to LG for fixing is that I have to pay for shipping it, wait a week or two without a phone while they fix it, etc. With VZW, I can restore to stock and then get a phone immediatley.
Click to expand...
Click to collapse
Well, that's your option. Did you restore it? Whether the representative can "detect" root or not, when they see a completely stock phone in retail, they'll probably replace it.
That said, you've got me curious as to whether Verizon can actually detect root over the phone. The research has started. . .
Edit: After about five minutes, it's apparently possible via a Verizon Remote Diagnostics app that they send out with updates. I definitely don't agree with it, and I'm glad I can say that with custom ROM's, that garbage is removed.
http://phandroid.com/2012/03/20/droid-charge-fp1-update-brings-verizon-remote-diagnostics-bug-fixes/
Verizon knows at all times what software your running. I used to work as tech support for VZW. Than can also see how many apps u got, how much memory u used, etc. Its an invasion of of privacy. But what can we do?
Sent from my VS980 4G using Tapatalk
MicroMod777 said:
Verizon knows at all times what software your running. I used to work as tech support for VZW. Than can also see how many apps u got, how much memory u used, etc. Its an invasion of of privacy. But what can we do?
Sent from my VS980 4G using Tapatalk
Click to expand...
Click to collapse
Yeah, she said to me over the phone, after saying she was going to run diagnostics... "you've got 40% memory available, etc etc."
I am running a custom rom though. I'm using Xdabbeb's 24A. Could that tool not been removed or hidden?
Just turn off radios when calling. Then say, "I don't know whats wrong... I have 4 bars of 4G"
Need a replacement for my Moto X. Called them up and the guy could tell my phone was rooted but said he would ship out regardless. 5 days later no confirmation of it being shipped and it hadn't arrived so I gave them a call. It said your certified replacement device has been denied because you are rooted.
So I wonder if the steps to get a phone replaced would be to return to unrooted stock, then contact customer service? Or do they keep track of everything we do from the second we turn it on?
Sent from my VS980 4G using XDA Premium 4 mobile app
njstein said:
So I wonder if the steps to get a phone replaced would be to return to unrooted stock, then contact customer service? Or do they keep track of everything we do from the second we turn it on?
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm now curious of the same question. I seriously can't believe they can see all that, even with a custom ROM. I mean, since this has been confirmed, couldn't this be a lawsuit of some sort? Am I the only person feeling this way? It's a blatant invasion of privacy.
It really is @UrbanBounca, but they'd probably tell you it's hidden in the agreement we all signed or the classic "don't like it, don't use our service". Only the big boys can get away with these kind of shenanigans.
Sent from my VS980 4G using XDA Premium 4 mobile app
I bought my phone outright for 399 or 499, I forget. I have a month to month contract on the UDP plan. Its my frigging phone. I'll do what I want with it. I understand when I root, I loose the warranty. I understand that if I'm tethering, I could get my wrist slapped.
Why call VZW for anything?
If your worried, don't root. If not, suck it up buttercups!!
I went thru the same thing with my Dodge Truck. I came to the conclusion that I am my own warranty station, plain and simple.
If your gonna do stuff to YOUR possessions, that might void a warranty, its not the manufactures fault, its yours, but YOU have the choice.
Of course VZW can see you phone, then they give all that info to the NSA for tax breaks
After a bit more research, I've found that they can only run diagnostics if (a) you're on ICS or above and (b) you have the MyVerizon app installed.
I don't have the MyVerizon app, and after hearing this, I won't be installing it.
Why would anyone use MyVerizon? It is certainly not NEEDED for anything productive.
Thanks Devs, from my LG G2
It'd definitely the my Verizon app. Even if you block superuser access to it they can still detect it. The customer service reps also make you install it when going through the process. I'm leaving Verizon next month after my last line is free from contract. 3 lines with unlimited data going up on eBay.
Sent from my XT1060 using Tapatalk
Verizon's Remote Diagnostics allows them to remotely control your device to fix things. I used to do this all the time. Usually its somebody that doesn't have a clue how to use android. So, I'd ask for permission, they'd get a pop up to put in a pin number I've give them, and i'd have total control of their phone, even view some fun stuff in their galleries!!! LOL Sometimes it was the only way to fix a problem than have granny go to a local verizon store.
....But before we even get permission to control a person's phone, on Verizon's side of things the Diagnostic tool lists everything about the phone. It doesn't matter what rom you have, it will show up. Anything in Settings they can mostly see.
If you want to avoid problems, best bet it to do a full stock restore, and run your phone for a few minutes before you call so their systems can see your full stock and not rooted.
Some Verizon Tech Reps are very anal, and will give you a hard time for anything, like if they are on a mission to discredit anybody that calls. Others, like I was mostly took your word for your problem. If I could fix it, I would, or I just send a replacement. I could care less if your rooted. I'd send anybody a phone. 80% of the time its a snobby business man, making $500k a year, mad as hell his phone freezes or his battery drains fast, and demands a replacement. I never argued with these kind of people, as they made the big bucks and I only made $40k a year. I even told one guy I didn't get paid enough to argue with him, and I'll send him a replacement no problem. lol
MicroMod777 said:
Verizon's Remote Diagnostics allows them to remotely control your device to fix things. I used to do this all the time. Usually its somebody that doesn't have a clue how to use android. So, I'd ask for permission, they'd get a pop up to put in a pin number I've give them, and i'd have total control of their phone, even view some fun stuff in their galleries!!! LOL Sometimes it was the only way to fix a problem than have granny go to a local verizon store.
....But before we even get permission to control a person's phone, on Verizon's side of things the Diagnostic tool lists everything about the phone. It doesn't matter what rom you have, it will show up. Anything in Settings they can mostly see.
If you want to avoid problems, best bet it to do a full stock restore, and run your phone for a few minutes before you call so their systems can see your full stock and not rooted.
Some Verizon Tech Reps are very anal, and will give you a hard time for anything, like if they are on a mission to discredit anybody that calls. Others, like I was mostly took your word for your problem. If I could fix it, I would, or I just send a replacement. I could care less if your rooted. I'd send anybody a phone. 80% of the time its a snobby business man, making $500k a year, mad as hell his phone freezes or his battery drains fast, and demands a replacement. I never argued with these kind of people, as they made the big bucks and I only made $40k a year. I even told one guy I didn't get paid enough to argue with him, and I'll send him a replacement no problem. lol
Click to expand...
Click to collapse
The women I got kept saying to do a "factory reset" because if she put in the order for a CLNR that I would be charged if I was rooted. After I got off the call, I got the impression she was telling me to unroot my phone, restore to stock and then call back to place the order.
I had a custom rom, but it was stock based. I believe I did have the MyVerizon app on there.
I just rooted my 24A G2 and the moment I rebooted, I got a notification popup saying 'You have modified the system software' or something like that. So it is phoning home (no pun intended) and tripping a flag somewhere. I'm sure no one is looking at it unless you call, so before you call, flash back to 100% stock.
UrbanBounca said:
I'm now curious of the same question. I seriously can't believe they can see all that, even with a custom ROM. I mean, since this has been confirmed, couldn't this be a lawsuit of some sort? Am I the only person feeling this way? It's a blatant invasion of privacy.
Click to expand...
Click to collapse
It's not an invasion of privacy. They are protecting themselves from all of the warranty fraud that happens when people who complain about their phones try to return them under warranty.
Sent from my VS980 4G using Tapatalk 2
When it comes to having to get a new phone, Verizon will not give you one if you have altered the phone. However, let's say your headphone jack stopped working and you need to send it in to get it repaired. They HAVE to fix your phone, regardless if it's rooted or not. Why? Because the only way they can't do warranty repairs with your phone being rooted, is because they HAVE to prove that rooting directly caused the issue with the phone. This is per the Magnusson-Moss Act Chapter 50 of United States Code Section 2304, which states:
Waiver of standards
The performance of the duties under subsection (a) of this section shall not be required of the warrantor if he can show that the defect, malfunction, or failure of any warranted consumer product to conform with a written warranty, was caused by damage (not resulting from defect or malfunction) while in the possession of the consumer, or unreasonable use (including failure to provide reasonable and necessary maintenance). (d) Remedy without charge For purposes of this section and of section 2302© of this
title, the term "without charge" means that the warrantor may not assess the consumer for any costs the warrantor or his representatives incur in connection with the required remedy of a warranted consumer product. An obligation under subsection (a)(1)(A) of this section to remedy without charge does not necessarily require the warrantor to compensate the consumer for incidental expenses; however, if any incidental expenses are incurred because the remedy is not made within a reasonable time or
because the warrantor imposed an unreasonable duty upon the consumer as a condition of securing remedy, then the consumer shall be entitled to recover reasonable incidental expenses which are so incurred in any action against the warrantor.
Click to expand...
Click to collapse
So how does that mean my warranty isn't voided? If you go out and buy a brand new G2, you root it and have no issues. No problems. Then a 6 weeks later, you plug in your headphones and all of a sudden, no sound is coming out of your head phones. Or the sound coming out of your speaker is crackling. Or your SIM/SD card door breaks off. Just because you rooted your phone, LG still has to honor the 1 year warranty pertaining to THOSE problems. They will STILL have to fix your headphone jack, THEY STILL have to install a new speaker and STILL have to give you a new SIM/SD card door.
Reference;
http://www.droidrzr.com/index.php/t...-users-may-have-about-rooting-and-warranties/
So here's my situation, I have an at&t nexus 6 for as long as the phone is sold on at&t. I actually work for at&t and it's my company phone and I'm never going to switch out. But eventually when the phone goes end of life, I'll have to give it back. So if I unlock the bootloader and root, I will have to give it back to them and they will see that one of their employees voided the warranty, because I don't think I can relock the bootloader without some kind of message letting the entire world know that it was unlocked at some point. I'm also worried that the unlock/relock will have some sort of timestamp so they will be able to see when I do it. I tried searching for the answer to my ultimate question but found nothing, so I ask you fine people: is there a way to relock the bootloader while somehow hiding the fact that I tampered with it?
Thanks everyone! I'd really love to greenify and grab a battery friendly kernel when one is available, battery life has been a little subpar to this point, imo.
Accidental double post, disregard
On nexus, there's usually not a flag tripped if you unlock the bootloader. I'm not sure if Motorola did it for AT&T or not, but I doubt it. Just flash factory images, and fastboot oem lock and you should be good to go. Unlocking the bootloader doesn't automatically void the warranty on Nexus devices.
Sent from my Nexus 6
Also make sure you put the death Star splash screen back when flashing the factory images.
When you unlock usually it sets tamper flag to let warranty departments know the bootloader has been unlocked in the past. This app https://play.google.com/store/apps/details?id=net.segv11.bootunlocker&hl=en allowed Nexus users to relock and reset the tamper flag in the past but I'm not sure if it works or has been updated for the new devices yet.
AndrasLOHF said:
When you unlock usually it sets tamper flag to let warranty departments know the bootloader has been unlocked in the past. This app https://play.google.com/store/apps/details?id=net.segv11.bootunlocker&hl=en allowed Nexus users to relock and reset the tamper flag in the past but I'm not sure if it works or has been updated for the new devices yet.
Click to expand...
Click to collapse
Thanks for this, I'll email the developer and see if I can find out more about it [emoji106]
So in case anyone else ever needs to research this topic I figured I'd update, I emailed the developer of bootunlocker and haven't received anything back yet. It's only been a day so I'm still hopeful, but I also haven't seen a single ago review from anyone using the nexus 6. Since this is my company phone I am afraid to test but if I come across anything I will add it here.
Here's my opinion:
I really really doubt that your employer is going to be check (or care) whether the tamper flag was tripped or not. They will likely check for physical damage, custom ROM, encryption status and your bootloader status. Unless you pissed off your IT person and he just wants to find some problem and decides to check anything more, it is unlikely they will bother. And even if they did, plead ignorance (play dumb).
I (in all likelihood) do not work for your employer, so please use your better judgement.
jj14 said:
Here's my opinion:
I really really doubt that your employer is going to be check (or care) whether the tamper flag was tripped or not. They will likely check for physical damage, custom ROM, encryption status and your bootloader status. Unless you pissed off your IT person and he just wants to find some problem and decides to check anything more, it is unlikely they will bother. And even if they did, plead ignorance (play dumb).
I (in all likelihood) do not work for your employer, so please use your better judgement.
Click to expand...
Click to collapse
Well I'm a sales consultant in a store. As far as I know when they send them back it's the same process as warranty. You send it back, they check for damage, they flash stock firmware, and refurb it for use as a warranty exchange, as you stated. However, if I'm wrong I could potentially lose my job for tampering with company property. That's why I haven't done it yet and it's why I probably won't. I need a 100% guarantee that there will be no evidence of tampering and there's no such thing in this world. This could still have good info if someone needs to research the topic of bootloader relock but I think until a few more services get art support anyway I really don't need unlock/root that badly. I just need to keep my turbocharger handy for now.
pokedroid said:
Well I'm a sales consultant in a store. As far as I know when they send them back it's the same process as warranty. You send it back, they check for damage, they flash stock firmware, and refurb it for use as a warranty exchange, as you stated. However, if I'm wrong I could potentially lose my job for tampering with company property. That's why I haven't done it yet and it's why I probably won't. I need a 100% guarantee that there will be no evidence of tampering and there's no such thing in this world. This could still have good info if someone needs to research the topic of bootloader relock but I think until a few more services get art support anyway I really don't need unlock/root that badly. I just need to keep my turbocharger handy for now.
Click to expand...
Click to collapse
Any phone sent back is checked by a tech for if it has damage, water damage, and the number matches so they can mark the account as having it returned, if it boots, they are going to immediately flash it to stock and then verify it works, and move on to the next phone .... Really.
It's just above the conversation of a person with a unlocked rooted phone who has actually bricked it (not thought so in 99% of cases here in which members have resurrected it), if it was turned in bricked, they verify it doesn't even boot at all, and it gets scrapped for parts for other refurbs to get assembled, busted screens, etc. and then they move on to another phone return.
I know this because I've worked with people who used to do it for Asurion ... I wouldn't worry about it.
pokedroid said:
Well I'm a sales consultant in a store. As far as I know when they send them back it's the same process as warranty. You send it back, they check for damage, they flash stock firmware, and refurb it for use as a warranty exchange, as you stated. However, if I'm wrong I could potentially lose my job for tampering with company property. That's why I haven't done it yet and it's why I probably won't. I need a 100% guarantee that there will be no evidence of tampering and there's no such thing in this world. This could still have good info if someone needs to research the topic of bootloader relock but I think until a few more services get art support anyway I really don't need unlock/root that badly. I just need to keep my turbocharger handy for now.
Click to expand...
Click to collapse
While there shouldn't be a problem, there are a lot of 'what ifs' to consider. What if you end up with a broken screen or major water damage where your phone doesn't even turn on? If the IT team is able to change the screen/battery, they will see the unlocked bootloader - etc. Anyway, given your concern, I agree - play it safe.
Personally, the main reason I root are for Xprivacy (not possible at the moment because XPosed/ART issues), and for adaway. (For example: XDA forums using chrome are very very cluttered with ads and I find it almost unusable. Yes, I could use tapatalk or similar apps, but the ads are on almost all sites. I find adaway to be a must have.
jj14 said:
While there shouldn't be a problem, there are a lot of 'what ifs' to consider. What if you end up with a broken screen or major water damage where your phone doesn't even turn on? If the IT team is able to change the screen/battery, they will see the unlocked bootloader - etc. Anyway, given your concern, I agree - play it safe.
Personally, the main reason I root are for Xprivacy (not possible at the moment because XPosed/ART issues), and for adaway. (For example: XDA forums using chrome are very very cluttered with ads and I find it almost unusable. Yes, I could use tapatalk or similar apps, but the ads are on almost all sites. I find adaway to be a must have.
Click to expand...
Click to collapse
I agree. Same here the main reason I root is for greenify (that one makes sense) and xposed (if your devices' screen is over 4.7" check out a module called "flying android", its a game changer!! True one-handed operation). I think if/when xposed gets art support I'll just go buy my own. I'm in love with the nexus 6 and my only complaint is the front facing camera quality, but unless my wife is around I don't touch that camera anyway haha
is there a fast boot command that allows you to check the tamper status like the nexus 5 'fastboot oem device-info' ?
pokedroid said:
Well I'm a sales consultant in a store. As far as I know when they send them back it's the same process as warranty. You send it back, they check for damage, they flash stock firmware, and refurb it for use as a warranty exchange, as you stated. However, if I'm wrong I could potentially lose my job for tampering with company property. That's why I haven't done it yet and it's why I probably won't. I need a 100% guarantee that there will be no evidence of tampering and there's no such thing in this world. This could still have good info if someone needs to research the topic of bootloader relock but I think until a few more services get art support anyway I really don't need unlock/root that badly. I just need to keep my turbocharger handy for now.
Click to expand...
Click to collapse
It is a VERY long stretch to assume that you'll get in any kind of trouble for using the device ***AS INTENDED***. Bootloader unlock, ESPECIALLY on a Nexus device, DOES NOT VOID THE WARRANTY!!! (even if they warn you that it *might* -- that warning is really there just to tell you that you are losing SOFTWARE SUPPORT). I.e., if you eff up the system image so it won't boot, then you send it back for warranty, they will tell you that you effed it up yourself and send you a repair bill. THAT IS ALL IT IS FOR.
Even the device INSTRUCTIONS tell you how to unlock it!
https://developers.google.com/android/nexus/images
Nobody can possibly claim that this is anything besides INTENDED USE, because the instructions explain how to do it!
doitright said:
It is a VERY long stretch to assume that you'll get in any kind of trouble for using the device ***AS INTENDED***. Bootloader unlock, ESPECIALLY on a Nexus device, DOES NOT VOID THE WARRANTY!!! (even if they warn you that it *might* -- that warning is really there just to tell you that you are losing SOFTWARE SUPPORT). I.e., if you eff up the system image so it won't boot, then you send it back for warranty, they will tell you that you effed it up yourself and send you a repair bill. THAT IS ALL IT IS FOR.
Even the device INSTRUCTIONS tell you how to unlock it!
https://developers.google.com/android/nexus/images
Nobody can possibly claim that this is anything besides INTENDED USE, because the instructions explain how to do it!
Click to expand...
Click to collapse
Its true that Google play purchased devices will not be voided by unlocking, but pretty much any other carrier or retailer will void your warranty. This was true on the nexus 5 too. Play devices fine, but anything going back to LG would be voided if unlocked. There's no reason to assume its different on the 6.
I specifically bought from Play this time to prevent this being an issue for me.
but does locking the bootloader hide any signs of tampering, at least that Motorola would look for...........?
what is status code 2, someone must know....?
just bumping this up.............
any experts out there know how to check the nexus 6 for tamper flags?
do you know what the bootloader: locked status code: 2 means....
looking for reassurance..............
mediaman123 said:
just bumping this up.............
any experts out there know how to check the nexus 6 for tamper flags?
do you know what the bootloader: locked status code: 2 means....
looking for reassurance..............
Click to expand...
Click to collapse
Please don't bump threads within 24 hours. Its against the rules.
I see you're asking similar questions all over the place. I'm going to answer what I hope is all of your questions in 1 post.
How can you check the Tamper flag? We do not know. There seems to be no fastboot command to check it.
What is status 2?: We don't know. We assume it means "locked" but we can't be sure. Unlocked seems to be status 3.
What is the most I can do to ensure warranty? Relock your bootloader.
Is this enough to get warranty? If you bought from Google directly, it doesnt matter if it is locked or not. Anywhere else, we dont know.
Thanks for the reassurance......
rootSU said:
Its true that Google play purchased devices will not be voided by unlocking, but pretty much any other carrier or retailer will void your warranty. This was true on the nexus 5 too. Play devices fine, but anything going back to LG would be voided if unlocked. There's no reason to assume its different on the 6.
Click to expand...
Click to collapse
Absolutely (a) nonsense, (b) illegal of them.
Those LG "service reps" (aka India), are trained to try to avoid paying out warranty claims. Hence manufacturing details that are in direct violation of the laws where the devices are sold, and even the INTENTION of the manufacturer. Some people (you) just need to try a little harder to escalate matters before giving in to that kind of tactic.
" Sameer: Sorry to inform you that as the device will be sent back with out any repair as it was rooted."
Unbelievable.
The phone had been playing up for 2 weeks, shutting down between 70-40% battery for no good reason. I flashed 5.1 again and factory reset it. Surely that is enough to un-root it? Or do they have some special way of telling if it's been rooted before?
At the moment it seems they are posting it back to me, so I'm down the £7 in postage to them, and I now have a faulty £500 phone.
Anyone know what I should do?
I originally rooted it with 'CF-Auto-Root-shamu-shamu-nexus6.zip' and run the 'root-windows.bat' - believe while in fastboot?
I also flashed the 5.1 update straight from the google website - also through fastboot I believe..
But I do remember when I booted it up just before packing it up, that the unlocked padlock wasn't there...
I even tried google but they won't RMA it because I didn't buy it from them.
Well ,I presume that Motorola or any other company would not accept a Bootloader unlocked device .
Hi, questions go in Q&A forum, not in general. I've asked the mods to move it there so you can get a better response to your question.
Evolution_Freak said:
Hi, questions go in Q&A forum, not in general. I've asked the mods to move it there so you can get a better response to your question.
Click to expand...
Click to collapse
Done:good:
toString said:
" Sameer: Sorry to inform you that as the device will be sent back with out any repair as it was rooted."
Unbelievable.
The phone had been playing up for 2 weeks, shutting down between 70-40% battery for no good reason. I flashed 5.1 again and factory reset it. Surely that is enough to un-root it? Or do they have some special way of telling if it's been rooted before?
At the moment it seems they are posting it back to me, so I'm down the £7 in postage to them, and I now have a faulty £500 phone.
Anyone know what I should do?
I originally rooted it with 'CF-Auto-Root-shamu-shamu-nexus6.zip' and run the 'root-windows.bat' - believe while in fastboot?
I also flashed the 5.1 update straight from the google website - also through fastboot I believe..
But I do remember when I booted it up just before packing it up, that the unlocked padlock wasn't there...
I even tried google but they won't RMA it because I didn't buy it from them.
Click to expand...
Click to collapse
Did you flash the entire factory image, including userdata and cache? Are you sure that you relocked your bootloader?
just something to know and live by.. generally, only google will except devices with an unlocked bootloader(with root) for exchange or repair. sometimes you can get away with it from other companies, but only google would give you no issues with it.
Where did you buy it? Could try returning it to them after a full factory / relock
It was relocked after I did the full flash to 5.1 as per googles android website (the flash-all.bat route).
Someone has told me there is a status flag? 0 = locked, 2 = re-locked, 3 = un-locked.
So maybe when I locked it again for stock, it was set to 2, how can I change it to 0? Maybe that will 'fool' them at least....
toString said:
It was relocked after I did the full flash to 5.1 as per googles android website (the flash-all.bat route).
Someone has told me there is a status flag? 0 = locked, 2 = re-locked, 3 = un-locked.
So maybe when I locked it again for stock, it was set to 2, how can I change it to 0? Maybe that will 'fool' them at least....
Click to expand...
Click to collapse
2 is stock. I have one that is 100% stock , never rooted or unlocked and it shows 2. My only guess would be you left some root files on the device. After you flashed back to stock did you wipe data/ factory reset?
Sent from my Nexus 6 using XDA Premium HD app
Intub8 said:
2 is stock. I have one that is 100% stock , never rooted or unlocked and it shows 2. My only guess would be you left some root files on the device. After you flashed back to stock did you wipe data/ factory reset?
Sent from my Nexus 6 using XDA Premium HD app
Click to expand...
Click to collapse
I completely flashed everything, so there wouldn't be anything left. I then did a factory reset just for added mesasure! So far I can't see how they knew it was rooted. As it's impossible that it was rooted when they got it. So there's either something secret or they're lying so they don't have to repair or replace it....?
toString said:
I completely flashed everything, so there wouldn't be anything left. I then did a factory reset just for added mesasure! So far I can't see how they knew it was rooted. As it's impossible that it was rooted when they got it. So there's either something secret or they're lying so they don't have to repair or replace it....?
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Well if they are lying then ask them to provide proof that it was "rooted" at the time they received it. If they cannot provide any proof then there are some sales of goods act stuff you can start applying on them.
You have a warranty on the device provided that the phone is not modified in any way that would void this warranty.
Motorola are are bunch of pricks when it comes to Customer Services, i wanted to send back my Moto X 2nd Gen which had an unlocked bootloader. Even though they accepted bootloader unlocked phones, it didnt reach the customer service team and i was refused, and then told later once they received the memo that i could return it. I ended up selling it on ebay for more than i paid for it which turned out alright
IINexusII said:
Well if they are lying then ask them to provide proof that it was "rooted" at the time they received it. If they cannot provide any proof then there are some sales of goods act stuff you can start applying on them.
You have a warranty on the device provided that the phone is not modified in any way that would void this warranty.
Motorola are are bunch of pricks when it comes to Customer Services, i wanted to send back my Moto X 2nd Gen which had an unlocked bootloader. Even though they accepted bootloader unlocked phones, it didnt reach the customer service team and i was refused, and then told later once they received the memo that i could return it. I ended up selling it on ebay for more than i paid for it which turned out alright
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Sama as LG. That's why I decided to buy from Play this time.
Just as an update from my post last week:
Dear xxx,
Thank you for contacting Motorola.
I have now heard back regarding your Nexus 6 unit. After carrying out the initial repair the engineers at our repair centre then discovered a more serious fault with the battery on the phone as it started to swell during their testing.
As this battery swelling issue is irreparable we are instead going to exchange your phone for a new unit. Unfortunately the repair centre do not have any spare Nexus 6 units in stock at the moment. They are currently awaiting delivery of new stock. As soon as this arrives they will dispatch a new unit to you.
Please accept my apologies for any further inconvenience that this causes you. We will try our best to get this resolved as soon as possible for you.
Kind regards,
Motorola Mobility UK Ltd.
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Good result it seems. New phone. Not sure what changed their mind though, because apart from moaning to the online chat guys (who appeared useless) I didn't actually contact the repair guys, I just expected them to return it and I would take things from there.
But the more serious point here is if you experience these issues with the battery that I did (random shutdowns between 70-40%) then you may find that your battery starts to swell and who knows what could have happened to me or my home after that....
Hey mate
I got to send mine in for the same reason as you....
Any tips mate i have unlocked bootloader with stock back on. Did you have to send in receipt as mine is on contract did not keep any details.
cheers matey
toString said:
Just as an update from my post last week:
Good result it seems. New phone. Not sure what changed their mind though, because apart from moaning to the online chat guys (who appeared useless) I didn't actually contact the repair guys, I just expected them to return it and I would take things from there.
But the more serious point here is if you experience these issues with the battery that I did (random shutdowns between 70-40%) then you may find that your battery starts to swell and who knows what could have happened to me or my home after that....
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TheLoverMan said:
Hey mate
I got to send mine in for the same reason as you....
Any tips mate i have unlocked bootloader with stock back on. Did you have to send in receipt as mine is on contract did not keep any details.
cheers matey
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Click to collapse
Lock your bootloader.
http://forum.xda-developers.com/showthread.php?t=3067302
Thanks for that did the lock all sorted but i have a follow up question....
Will it matter what firmware i used? Dont want to put anything on there to give them an excuse.
Thanks again
TheLoverMan said:
Thanks for that did the lock all sorted but i have a follow up question....
Will it matter what firmware i used? Dont want to put anything on there to give them an excuse.
Thanks again
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Click to collapse
No, that shouldn't matter.
toString said:
But the more serious point here is if you experience these issues with the battery that I did (random shutdowns between 70-40%) then you may find that your battery starts to swell and who knows what could have happened to me or my home after that....
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Click to collapse
I very strongly believe that this is a chicken-and-egg problem. Generally, the battery reading problem is a software problem, BUT, it can probably lead to overcharging, which causes swelling. There is a bootloader procedure to reset the battery data that should be performed *immediately* when it starts exhibiting "early shutdown" symptom.
I also suspect that the quick-charge chargers are supplying more current than the battery itself is capable of taking, increasing the battery temperature and prematurely aging it. My personal recommendation is to limit yourself to 5 volt at 1 amp.
doitright said:
I also suspect that the quick-charge chargers are supplying more current than the battery itself is capable of taking, increasing the battery temperature and prematurely aging it. My personal recommendation is to limit yourself to 5 volt at 1 amp.
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Again, I agree. We are definitely on the same wavelength today.
Hey mate what is the bootloader procedure?
Thanks
doitright said:
I very strongly believe that this is a chicken-and-egg problem. Generally, the battery reading problem is a software problem, BUT, it can probably lead to overcharging, which causes swelling. There is a bootloader procedure to reset the battery data that should be performed *immediately* when it starts exhibiting "early shutdown" symptom.
I also suspect that the quick-charge chargers are supplying more current than the battery itself is capable of taking, increasing the battery temperature and prematurely aging it. My personal recommendation is to limit yourself to 5 volt at 1 amp.
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So I went out and exchanged my iPhone 6+ for a Galaxy S6 with T-Mobile, and I rooted it using the PingPong Root as to not trip KNOX. So tonight I wanted to flash TWRP and though the hell with KNOX, I do what I want. So I used flashify and installed TWRP through the app and everything went smoothly, and even flashed a custom kernel. Then I thought, heh wonder if KNOX tripped, went in to download mode and to my surprise, my KNOX was tripped but not with 0x0001 but with 0x0208! I googled it and never saw anyone else post anything about it, so I thought I would post and ask, did I screw something up?
EDIT: will add pictures in the morning when I can grab my girlfriends phone
JuggernautJakey said:
So I went out and exchanged my iPhone 6+ for a Galaxy S6 with T-Mobile, and I rooted it using the PingPong Root as to not trip KNOX. So tonight I wanted to flash TWRP and though the hell with KNOX, I do what I want. So I used flashify and installed TWRP through the app and everything went smoothly, and even flashed a custom kernel. Then I thought, heh wonder if KNOX tripped, went in to download mode and to my surprise, my KNOX was tripped but not with 0x0001 but with 0x0208! I googled it and never saw anyone else post anything about it, so I thought I would post and ask, did I screw something up?
EDIT: will add pictures in the morning when I can grab my girlfriends phone
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Mine shows 0x0500!!!!! LOL!
roger1955
T-Mobile SM-G920T
32GB Black Sapphire
JuggernautJakey said:
So I went out and exchanged my iPhone 6+ for a Galaxy S6 with T-Mobile, and I rooted it using the PingPong Root as to not trip KNOX. So tonight I wanted to flash TWRP and though the hell with KNOX, I do what I want. So I used flashify and installed TWRP through the app and everything went smoothly, and even flashed a custom kernel. Then I thought, heh wonder if KNOX tripped, went in to download mode and to my surprise, my KNOX was tripped but not with 0x0001 but with 0x0208! I googled it and never saw anyone else post anything about it, so I thought I would post and ask, did I screw something up?
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Click to collapse
You were ok until you flashed TWRP and custom kernel, which tripped Knox. No real harm done, but you can't take it back to T-Mobile and ask for another one. They will laugh you out the door :laugh:
So now that you are full fledged modder, you might as well flash a debloated rom and have fun with it. Who knows . . . maybe @mikeyinid will bring Xposed to us, if some folks aren't blowing smoke up our asses.
If I understand it correctly knox warranty doubles as a flash counter. So if you flash a kernel it should be 0x0001 then if you flash 207 more times it would be 0x0208. I'm assuming knox glitched out on a flash or for what ever reason something insecure was flashed 208 times. Perhaps it's a malicious app with root access doing stuff knox dislikes?
T-Mobile does not care if you return the phone with a tripped Knox flag and here's why: even if you return or exchange an untouched phone in immaculate condition that phone is not put back for sale. It's sent back to the manufacturer where it gets reflashed and brought back to factory like state.
As a precaution, I always return phones on the activation screen. Why: so the rep doesn't have to factory reset so there's no need for him to see the boot up screen or recovery.
That being said I wouldn't push my luck and return a Samsung phone running CM.
laureanop said:
T-Mobile does not care if you return the phone with a tripped Knox flag and here's why: even if you return or exchange an untouched phone in immaculate condition that phone is not put back for sale. It's sent back to the manufacturer where it gets reflashed and brought back to factory like state. As a precaution, I always return phones on the activation screen. Why: so the rep doesn't have to factory reset so there's no need for him to see the boot up screen or recovery. That being said I wouldn't push my luck and return a Samsung phone running CM.
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I realize T-Mobile returns phones to OEMs before reselling them as refurbished. But T-Mobile does not have to warranty a phone that has been modified from original state (eg, rooted, Knox tripped, etc). Whether or not they will exchange a modded device depends on the rep you talk to. The other day, I called a local T-Mobile store and asked the MOD whether they would exchange a phone that is rooted or Knox tripped, and he made it very clear they would not. So you are taking your chances returning such a device. It is always best to restore a device to stock before returning it.
sublimaze said:
I realize T-Mobile returns phones to OEMs before reselling them as refurbished. But T-Mobile does not have to warranty a phone that has been modified from original state (eg, rooted, Knox tripped, etc). Whether or not they will exchange a modded device depends on the rep you talk to. The other day, I called a local T-Mobile store and asked the MOD whether they would exchange a phone that is rooted or Knox tripped, and he made it very clear they would not. So you are taking your chances returning such a device. It is always best to restore a device to stock before returning it.
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Click to collapse
Correct. I guess the only good thing is that they do not care, or even check, if the phone is modded when JUMPing lol I have JUMPed every single time with a custom rom and recovery installed lol
sublimaze said:
I realize T-Mobile returns phones to OEMs before reselling them as refurbished. But T-Mobile does not have to warranty a phone that has been modified from original state (eg, rooted, Knox tripped, etc). Whether or not they will exchange a modded device depends on the rep you talk to. The other day, I called a local T-Mobile store and asked the MOD whether they would exchange a phone that is rooted or Knox tripped, and he made it very clear they would not. So you are taking your chances returning such a device. It is always best to restore a device to stock before returning it.
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This is why you don't ask them personally. If you call customer service over the phone, it's completely different. They'll do basically anything to keep the customer.
guaneet said:
This is why you don't ask them personally. If you call customer service over the phone, it's completely different. They'll do basically anything to keep the customer.
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If I wanted to return a modded phone, I certainly would not call ahead to see if they'd take it. I have no intention of returning mine. The only reason I called was because it came up in another thread, and I had nothing better to do at the time besides make a call to the nearest T-Mobile. My point is, you never really know if a store will take it back. People should not make blanket statements assuring others they can return modded phones, because it depends on the rep you deal with. If the rep is in a good mood and feeling generous, your chances are pretty good. But if the rep wants to be a douchbag, they have a right to refuse a modded phone. I agree most reps will do anything to keep a customer, but you are still rolling the dice when you try to return a modded phone.
sublimaze said:
If I wanted to return a modded phone, I certainly would not call ahead to see if they'd take it. I have no intention of returning mine. The only reason I called was because it came up in another thread, and I had nothing better to do at the time besides make a call to the nearest T-Mobile. My point is, you never really know if a store will take it back. People should not make blanket statements assuring others they can return modded phones, because it depends on the rep you deal with. If the rep is in a good mood and feeling generous, your chances are pretty good. But if the rep wants to be a douchbag, they have a right to refuse a modded phone. I agree most reps will do anything to keep a customer, but you are still rolling the dice when you try to return a modded phone.
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No I mean call the official service on their website not the store lol
And don't mention any mods. Just restore to stock. I've done it before. They'll take it if you ship it out to their base
Does any one knows a possible solution to this?
The Amazon fire stays with black screen all the time. It is impossible to turn it on, nor recovery neither Fast Boot...
It is completily dead!!
From what I've heard, any downgrade from 5.1.1 or higher to 5.0.1 = total paperweight. Someone will probably come by and explain the mechanics of it, by my assumption is that something changed relating to the Recovery/System partitions between those revs. and thus tossing on the older software just destroys any low level communication ability the thing has.
As a rule of thumb I think you're not really supposed to be putting any older FireOS on from the latest that's been on there. I guess people may be fudging that with the last few minor revs though because the ability to root it is getting more and more impossible.
You may be able to talk someone at Amazon into giving you an exchange for a new one. Not sure the best thing to try and tell them to talk them into it. I mean I am also assuming you're out of your initial warranty period, so you'd need a creative story. Perhaps someone here will have tips on that.
snark.shark said:
From what I've heard, any downgrade from 5.1.1 or higher to 5.0.1 = total paperweight. Someone will probably come by and explain the mechanics of it, by my assumption is that something changed relating to the Recovery/System partitions between those revs. and thus tossing on the older software just destroys any low level communication ability the thing has.
As a rule of thumb I think you're not really supposed to be putting any older FireOS on from the latest that's been on there. I guess people may be fudging that with the last few minor revs though because the ability to root it is getting more and more impossible.
You may be able to talk someone at Amazon into giving you an exchange for a new one. Not sure the best thing to try and tell them to talk them into it. I mean I am also assuming you're out of your initial warranty period, so you'd need a creative story. Perhaps someone here will have tips on that.
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I called Amazon for the warranty and they have already replace it for a new one without asking anithing. Really happy with the Amazon warranty.
Now I need to send the bricked one back to them in a month time, but I was wondering if I can bring it back to life in the meantime...
dihablo said:
I called Amazon for the warranty and they have already replace it for a new one without asking anithing. Really happy with the Amazon warranty.
Now I need to send the bricked one back to them in a month time, but I was wondering if I can bring it back to life in the meantime...
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@snark.shark is 100% correct. Device is toast. Never roll back unless specifically advised it is safe to do. Forums are your friend. Read before acting. Amazon won't replace it again; one time courtesy exchange.
My Fire is dead
Davey126 said:
@snark.shark is 100% correct. Device is toast. Never roll back unless specifically advised it is safe to do. Forums are your friend. Read before acting. Amazon won't replace it again; one time courtesy exchange.
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I am currently suffering from the same issue except the warranty expired plz help :''(
OpalDragon said:
I am currently suffering from the same issue except the warranty expired plz help :''(
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Nothing can be done.