[Q] Xperia Advert glitch - Xperia Z Q&A, Help & Troubleshooting

Hello guys so I got my new phone today it was a replacement for my old Xperia Z (same model) and it was working fine the whole day until my phone battery was low so i got home and decided to charge it. Everytime I put my charger in it automatically plays an Xperia Z advert that you would usually see on displays in the store and this causes my settings and homescreen to reboot. Can someone please help me ?

kirdejm said:
Hello guys so I got my new phone today it was a replacement for my old Xperia Z (same model) and it was working fine the whole day until my phone battery was low so i got home and decided to charge it. Everytime I put my charger in it automatically plays an Xperia Z advert that you would usually see on displays in the store and this causes my settings and homescreen to reboot. Can someone please help me ?
Click to expand...
Click to collapse
First, do not post in the General Section, do it in the Q&A Section!
Second, type this into your dialer:
*#*#73556673#*#*
Edit: it looks similar like this problem:
http://forum.xda-developers.com/xperia-z/help/strange-problem-stock-roms-t2737490

Related

[4th August 2014] List of all problems for Xperia Z

UPDATED 4th August 2014
UPDATE: ONLY REPORT ISSUES IF YOU ARE ON STOCK ROM
Hey guys, here is a list of all the problems that i have seen on the xperia z forums as i was browsing.
just wanted to share and put it into one place.
Feel free to contribute, i will update post when new problems are discovered
NOTE: these are issues encountered on the 434 firmware
FOR 434 FIRMWARE:
1. weak wifi strength
2. phone does get a bit hot
3. camera takes a long time to load
There is a new 253 firmware that improves performance and the wifi signal strength and possibly other optimisations too
FOR 253 FIRMWARE:
1. Camera still takes a while to load, although it is slightly quicker
2. Wifi is still a bit weak
I feel the phone doesn't get as hot anymore and that the camera quality has improved
FOR 101 FIRMWARE:
1. Memory management seems to be an issue, apps stop multitasking properly after about a week.
2. people reported dialer and messages app being slow, although i haven't had that issue.
3. Camera still takes a while to open, just like on original firmware
TO DO LIST: new .227 or .230 kitkat firmware.
It looks like the wifi is actually strong now too
issues are slowly disappearing. yay
FOR 230 KITKAT FIRMWARE
1. camera still takes a long time to start
2. device has gotten laggier, most noticeably when pulling down the notification shade
3. Sometimes cannot make outgoing calls and cannot receive calls, restarting the device fixes the issue
Had my Z for 2 days now and have not experienced any of those problems. Maybe they are specific to units from certain markets?
ssj_jaypee said:
Had my Z for 2 days now and have not experienced any of those problems. Maybe they are specific to units from certain markets?
Click to expand...
Click to collapse
maybe if every user had these problems this phone would never have made it to the market
sometimes **** happens
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spazzy1912 said:
Hey guys, here is a list of all the problems that i have seen on the xperia z forums as i was browsing.
just wanted to share and put it into one place.
Feel free to contribute, i will update post on daily basis, or i will try to..
1. LED not working for SMS, whatsapp etc
2. Stamina Mode sometimes not turning on/working
3.Music stored on SD card jumps for some users
4.Sleep of death where screen refuses to turn on for some users
5. Google services chewing battery for some users, although this isnt a specific xperia z issue..
6. A FEW users have reported some dead pixels
7. A FEW users report device getting abnormally hot
Thats all i can find for now
Click to expand...
Click to collapse
Are you sure those are all actual problems with the phone and not also due to the software/user? My opinion based on my one week experience with my Z:
1) Thought that my LED wasn't working too but then I found out that it doesn't work in stamina mode only - which makes also sense seen that the stamina mode cuts background apps/connections.
2) Isn't the stamina mode always on once you activated it?
3) seems to be a problem with slow microSD cards. Using a 64gb Samsung pro card with about 32 gb files on it without jumps
4) if you need to reset/reboot a smartphone and then it works fine again, it's not a hardware problem but a software problem. Should be a good idea to check if they use branded Xperia Z or if they bought it from Sony directly. And which country/continent are they from.
5) Has nothing to do with the Xperia z
spazzy1912 said:
Hey guys, here is a list of all the problems that i have seen on the xperia z forums as i was browsing.
just wanted to share and put it into one place.
Feel free to contribute, i will update post on daily basis, or i will try to..
1. LED not working for SMS, whatsapp etc
2. Stamina Mode sometimes not turning on/working
3.Music stored on SD card jumps for some users
4.Sleep of death where screen refuses to turn on for some users
5. Google services chewing battery for some users, although this isnt a specific xperia z issue..
6. A FEW users have reported some dead pixels
7. A FEW users report device getting abnormally hot
Thats all i can find for now
Click to expand...
Click to collapse
Nice to have thread which state all issues found in xperia z.
I would be great if we can put solution for that said problem if one exist, it will be great help to the new user like me.
Sony Xperia Z will be my first smart phone,
I faced few problem with my XZ, no sure if some of the apps I've install may cause the problems.
- Camera unable to open and sometimes causing reboot ( even 3rd party app ie FX camera and activating from whatsapp have the same problem)
- phone took 5-10 sec to display contact and shows dialing when I call
- facebook occasionally crash
My just major concern is the camera issue.
Apps running:
smartstay
AVG anti virus pro
Stamina mode on
Edit: found the cause of camera crash issue, it was due to smartstay app.Uninstall and problem solved.
argh2000 said:
I faced few problem with my XZ, no sure if some of the apps I've install may cause the problems.
- Camera unable to open and sometimes causing reboot ( even 3rd party app ie FX camera and activating from whatsapp have the same problem)
- phone took 5-10 sec to display contact and shows dialing when I call
- facebook occasionally crash
My just major concern is the camera issue.
Apps running:
smartstay
AVG anti virus pro
Stamina mode on
Click to expand...
Click to collapse
well facebook itself is just a terrible app lol,
not sure about the camera issue :S first time i have heard of it.
Element2k3 said:
Are you sure those are all actual problems with the phone and not also due to the software/user? My opinion based on my one week experience with my Z:
1) Thought that my LED wasn't working too but then I found out that it doesn't work in stamina mode only - which makes also sense seen that the stamina mode cuts background apps/connections.
2) Isn't the stamina mode always on once you activated it?
3) seems to be a problem with slow microSD cards. Using a 64gb Samsung pro card with about 32 gb files on it without jumps
4) if you need to reset/reboot a smartphone and then it works fine again, it's not a hardware problem but a software problem. Should be a good idea to check if they use branded Xperia Z or if they bought it from Sony directly. And which country/continent are they from.
5) Has nothing to do with the Xperia z
Click to expand...
Click to collapse
1. from what i have read, some people were having issues with the LED even with stamina mode off, which may be related to the next point.
2. i have seen some people where they reported that apps were not freezing properly during stamina mode :S
i can't "confirm" these as stated in the OP, its from what i have read,
but yeah, i get it home today and i will try it out and try to confirm some things
spazzy1912 said:
1. from what i have read, some people were having issues with the LED even with stamina mode off, which may be related to the next point.
2. i have seen some people where they reported that apps were not freezing properly during stamina mode :S
i can't "confirm" these as stated in the OP, its from what i have read,
but yeah, i get it home today and i will try it out and try to confirm some things
Click to expand...
Click to collapse
how did you get yours so quickly in oz ?
decentgi said:
how did you get yours so quickly in oz ?
Click to expand...
Click to collapse
preordered through mobicity lol
shipped out on march 2nd and arrived today
jigarpatel22 said:
Nice to have thread which state all issues found in xperia z.
I would be great if we can put solution for that said problem if one exist, it will be great help to the new user like me.
Sony Xperia Z will be my first smart phone,
Click to expand...
Click to collapse
These aren't problems found in all the phones haha
dont need to worry, just SOME users were having these issues
spazzy1912 said:
Hey guys, here is a list of all the problems that i have seen on the xperia z forums as i was browsing.
just wanted to share and put it into one place.
Feel free to contribute, i will update post on daily basis, or i will try to..
1. LED not working for SMS, whatsapp etc
2. Stamina Mode sometimes not turning on/working
3.Music stored on SD card jumps for some users
4.Sleep of death where screen refuses to turn on for some users
5. Google services chewing battery for some users, although this isnt a specific xperia z issue..
6. A FEW users have reported some dead pixels
7. A FEW users report device getting abnormally hot
Thats all i can find for now
Click to expand...
Click to collapse
Had my Z for four days, first day i played it with wi-fi, no problems at all.
Day after i shuted it down (and waited for a min) and install my sim and new 32G sdcard, i switched it on and just had a second of vibration and then had no reponse.
I tried to connect the charge station, charged with USB connection, push the button for over ten seconds.... no LED or boot image.
At last i connected to computer with USB connection + VOL up + power button, then the charging battery image came out, then i could power it up again. That's wierd.
akll said:
Had my Z for four days, first day i played it with wi-fi, no problems at all.
Day after i shuted it down (and waited for a min) and install my sim and new 32G sdcard, i switched it on and just had a second of vibration and then had no reponse.
I tried to connect the charge station, charged with USB connection, push the button for over ten seconds.... no LED or boot image.
At last i connected to computer with USB connection + VOL up + power button, then the charging battery image came out, then i could power it up again. That's wierd.
Click to expand...
Click to collapse
yeah, my htc incredible s used to like to play dead until it's mainboard failed and finally died..
akll said:
Had my Z for four days, first day i played it with wi-fi, no problems at all.
Day after i shuted it down (and waited for a min) and install my sim and new 32G sdcard, i switched it on and just had a second of vibration and then had no reponse.
I tried to connect the charge station, charged with USB connection, push the button for over ten seconds.... no LED or boot image.
At last i connected to computer with USB connection + VOL up + power button, then the charging battery image came out, then i could power it up again. That's wierd.
Click to expand...
Click to collapse
that happened pretty often for my on my G-Nexus, but it had about a year of use on it before it actually started doing that. I remember cause I would freak out at first when it wouldn't turn on but after a couple of minutes if trying different things it came on.
I'm having problem with gmail and current apps.
For gmail, when I open some mails it just close the app every time. (Can open just fine on my tablet)
For current, when I open feeds with other languages news. It just go back on the topic after I pressed to read (only English works)
And my device is pretty damn hot after using it for a while.
But overall I still love it more than my previous S3 lol.
C6603 HK.
shaoran_ojo said:
I'm having problem with gmail and current apps.
For gmail, when I open some mails it just close the app every time. (Can open just fine on my tablet)
For current, when I open feeds with other languages news. It just go back on the topic after I pressed to read (only English works)
And my device is pretty damn hot after using it for a while.
But overall I still love it more than my previous S3 lol.
C6603 HK.
Click to expand...
Click to collapse
i agree with the device getting hot.
i was using it and just setting up my phone through settings,
and the top part was almost too hot to touch...
but it does cool down pretty quickly, i left it alone for about a minute and it was cool
Re: List of all problems for Xperia Z
So glad I changed my mind and went for the HTC One, I had a feeling the Xperia would he riddled with issues.
Hope they all get sorted for you guys!
Re: List of all problems for Xperia Z
Guys don't forget this is the first firmware,an update will fix most of the issues
Sent from my C6602 using xda premium
hmmmm,
still bugging me how the phone gets hot when not doing anything intensive..

[Q] xperia z blinking apps (won't open)

I have got an Xperia Z C6603 and I just turned it off and turned it on afew mins later And now the apps won't open
They just blink and don't do crap all, but luckily my whatsapp opens if I keep clicking it like amillion Times but unlikely and so do some other apps but like 2 or 3 , can anyone help me and if you are facing the same problem, I have tried factory reset and it fixed the problem but it just happened again and I am not resetting it all the time
Another problem is I loose charge while using it while charging it. What kind of phone does that?:/ and sometimes it just stays at a constant charge but drops and I'm using the Sony charger in a mains socket and the phone gets super hot but I try cooling it down by blowing on it xD or putting it on a metal surface which cools it down pretty fast
First post on xda
Hi i also am experiencing the same issues you have.
Had any luck fixing it?
however i do not have the charge issue.
I tried resetting it worked for a bit then it started to act up again.
abzta360 said:
First post on xda
Click to expand...
Click to collapse
Next time try to put a smaller font size
siszla said:
Hi i also am experiencing the same issues you have.
Had any luck fixing it?
however i do not have the charge issue.
I tried resetting it worked for a bit then it started to act up again.
Click to expand...
Click to collapse
I had the same issue and I know it started shortly after changing the stock launcher for the free Jellybean Launcher 4.1 from play store - and then I started putting apps in in the app draw into folders... I then decided I didnt like that launcher, and deleted it.. Straight after doing that, and going back to the Sony Launcher, the issue started (ie, you can press all the short cuts but they just wobble).. It was as if the 4.1 JB launcher (when deleted) stuffed up the location of the short cuts. This was on the unbranded AU 434 rom. :crying:
I ended up hard resetting the phone, and starting again, but avoiding using an aftermarket launcher and the issue did not reappear.
I've since gone to the UK unbranded 434 and no issues - but I've yet to use another launcher. No issues all good so far
cheetah2k said:
I had the same issue and I know it started shortly after changing the stock launcher for the free Jellybean Launcher 4.1 from play store - and then I started putting apps in in the app draw into folders... I then decided I didnt like that launcher, and deleted it.. Straight after doing that, and going back to the Sony Launcher, the issue started (ie, you can press all the short cuts but they just wobble).. It was as if the 4.1 JB launcher (when deleted) stuffed up the location of the short cuts. This was on the unbranded AU 434 rom. :crying:
I ended up hard resetting the phone, and starting again, but avoiding using an aftermarket launcher and the issue did not reappear.
I've since gone to the UK unbranded 434 and no issues - but I've yet to use another launcher. No issues all good so far
Click to expand...
Click to collapse
here's what i tried, and able to replicate the issue.
Problem: icons just 'wobble' but not responding. Sometimes, need multiple clicks to get it working.
Resolution:
Noticed this occurs when using stock launcher, and in dev settings i turn off all the animations and transitions. ( i.e. window animation scale, transition animation scale, animator duration scale = off.
to rectify the problem, either completely turn off developer options, or set those three values to 0.5 minimally.
having done that, the issues have not recurred.

[Q] gta3 app crashing on start up..

Hi there, just got my experia z yesterday.and after the set up.etc I.looked to buy a game, downloaded and installed gta3 10th anniversary but everytime I click the icon to play.I get a black screen for two seconds then it jumps back to my normal phone screen. Anyone had.similar issues or know a fix? Thanks
Guess its a bad install.
Sent from my Sony Xperia Z
randomonix said:
Hi there, just got my experia z yesterday.and after the set up.etc I.looked to buy a game, downloaded and installed gta3 10th anniversary but everytime I click the icon to play.I get a black screen for two seconds then it jumps back to my normal phone screen. Anyone had.similar issues or know a fix? Thanks
Click to expand...
Click to collapse
Does the game support the Xperia Z? Ask the developer. Or else get a refund. But you prolly are no longer in the 15 mins window.
GTA3 Works great on my device (just drains battery really quick)
I had a hard time installing it, what i did was remove auto turn off screen, because if you touch stuff it aborts, and if screen locks it aborts.
Yea there seems to be quite a few people playing it on the z, I'm not touching anything tho it happens everyttime! It looks as tho.it will start but jumps back again, I've sent the developers two emails and had no reply yet, thanks
Maybe try downloading the whole game again. Or get the data from other sources
Sent from my C6603 using xda premium

Z1 SOD (Sleep of death)

This is a pain in the arse, I've had my Z1 for less then 24 hours and already had it 5 times as I change my display settings.
Screen is there just the backlight isn't switched on.
Argh Sony
Sent from my C6903 using Tapatalk 4
Northern-Loop said:
This is a pain in the arse, I've had my Z1 for less then 24 hours and already had it 5 times as I change my display settings.
Screen is there just the backlight isn't switched on.
Argh Sony
Sent from my C6903 using Tapatalk 4
Click to expand...
Click to collapse
What firmware are you on? Yeah, it sucks to have issues on a brand new handset especially at this price! Try to check if there's update available. I'm currently on .531 and haven't had any SOD so far.
i have no problem
Dpk1 said:
What firmware are you on? Yeah, it sucks to have issues on a brand new handset especially at this price! Try to check if there's update available. I'm currently on .531 and haven't had any SOD so far.
Click to expand...
Click to collapse
I'm on .518 and there isn't any updates for me. Z1 sim free unlocked.
Sent from my C6903 using Tapatalk 4
-nlf- said:
i have no problem
Click to expand...
Click to collapse
If optimised backlight is switched off then it seems to happen anytime to change anything to do with brightness.
Sent from my C6903 using Tapatalk 4
Northern-Loop said:
If optimised backlight is switched off then it seems to happen anytime to change anything to do with brightness.
Sent from my C6903 using Tapatalk 4
Click to expand...
Click to collapse
i knew this,this is a bug,it also happend on xperia z ultra,please wait for fix。
:good:
this is not SOD,just a bug。。。。。please turn on optimised backlight and restart your phone
-nlf- said:
i knew this,this is a bug,it also happend on xperia z ultra,please wait for fix。
:good:
this is not SOD,just a bug。。。。。please turn on optimised backlight and restart your phone
Click to expand...
Click to collapse
I have experienced this bug on multiple occasions as well since I first got the phone. The phone randomly goes to sleep but the backlight stays on. Then I am not able to unlock the phone by pressing the power button and I need to hard-reset it (vol up+power) to bring it back to life.
For me it happened once or twice already even with Optimized backlight checked
happened to me when i was trying to share a dinosaur effect photo in the camera app
I actually experienced the bug on a few occasions right now and can't see a pattern. It doesn't matter if I have optimized lightening on or other functions it will just randomly happen on different occasions.
I have just flashed the newest .534 firmware and soon after the same thing happaned again so I guess it has not been fixed as of yet.
Dpk1 said:
What firmware are you on? Yeah, it sucks to have issues on a brand new handset especially at this price! Try to check if there's update available. I'm currently on .531 and haven't had any SOD so far.
Click to expand...
Click to collapse
Arrgh! I just experienced this screen bug . And this is for the first time in last 4 days of owning the phone. It occurred while the phone was lying on the table (battery 9%) & I picked it up to make a call, but the screen won't light up. Had to hard boot using vol up + power button. Have not touched the optimised backlight option (still checked). Hope sony fixes this asap!
DAMN ! I'm on 14.1.G.1.534 and I just got this ! it hasn't even been 24 hours yet since I bought this phone. terribly disappointed.this could be such a great device. hope it doesn't keep happening - Sony Xperia Z1 C9602 - wtf sony.
hoezay said:
DAMN ! I'm on 14.1.G.1.534 and I just got this ! it hasn't even been 24 hours yet since I bought this phone. terribly disappointed.this could be such a great device. hope it doesn't keep happening - Sony Xperia Z1 C9602 - wtf sony.
Click to expand...
Click to collapse
I've had this happen twice since been on 534 firmware and had to use the red button to force the device down. Very frustrating but I think Sony will sort it and all will be good.
Sent from my C6903 using XDA Premium 4 mobile app
i have just about had enough of sony to be honest, i cant believe this is the third sony device in a row where there is something wrong with it, i bought the xperia z tablet, the touch screen was way to sensitive until an update fixed it, i bought the z ultra and returned it because of the sod, and now this, i turned off my phone last night as i didnt want to be interrupted, try to turn it on this morning, the sony screen comes up, then a blank gray screen, rebooted it a few times with no luck, the last time i just left it and eventually it booted to the home screen
and just now, i opened the camera app, just get a black screen, open snapchat to see if the camera works there, nope, it says error with the camera please restart device, so i do, only to experience the sod again...
honestly, with my experiences with xperia, i have had enough, i can put up with mediocrity only for a bit, if i keep on putting up with this crap, it makes me look like a fool
stuff you sony
Same here, terrible bug. Screen is actually there, but backlight won't turn on. I have to position phones screen towards the light source in order to go to the screen settings to uncheck optimised backlight option. If it is checked I have to uncheck it to get backlight to turn on and vice versa. Sony, fix that as soon as possible 'cause you got some pissed Xperia Z1 users here!
Im with a uk model and still on the original 518 version, and I've been playing it around for several days but no SOD issue
same issue with z1 C6903
i using z1 with .534 also facing same problem for past a week. it is dead when phone calls in. have to hard reset too. come on sony, this is issue is not new. we need a solution.
mind you, the phone is not launch in my country but i manage to use it.
Hi All,
I am from India and using Z1 (C6902) and its been 3 days since using my phone and thank god, no SOD at all...
maybe since mine is C6902 thats why ... i dont know but no SOD here till now
I have noticed this bug after i rooted my z1. (root via kingo tool), before it was working ok.
So when power off button pressed, screen still active...
after some tries, i have disabled auto-brightness check box. its now more or less working.
myndlyz said:
i have just about had enough of sony to be honest, i cant believe this is the third sony device in a row where there is something wrong with it, i bought the xperia z tablet, the touch screen was way to sensitive until an update fixed it, i bought the z ultra and returned it because of the sod, and now this, i turned off my phone last night as i didnt want to be interrupted, try to turn it on this morning, the sony screen comes up, then a blank gray screen, rebooted it a few times with no luck, the last time i just left it and eventually it booted to the home screen
and just now, i opened the camera app, just get a black screen, open snapchat to see if the camera works there, nope, it says error with the camera please restart device, so i do, only to experience the sod again...
honestly, with my experiences with xperia, i have had enough, i can put up with mediocrity only for a bit, if i keep on putting up with this crap, it makes me look like a fool
stuff you sony
Click to expand...
Click to collapse
You're buying products that are relatively new (except the Tablet Z) and expect no bugs at all? LOL I think you need to step back and look at the whole picture. To be honest Sony releases updates in a fast and consistent manner so you should be happy that do this. Even the Nexus devices have their share of bugs and always see people react like bugs do not exist. There will always be bugs and what you want from a manufacturer is to release fixes.
Hi, me too having this bug. I had this SOD twice since last 7 days. Had to do a hard reset both the times. Waiting for sony to fix it. I think its the jelly bean bug and not the Sony's firmware's bug but can be fixed, i think.
I am from india and on the latest fw. 534.
Please let me know if there is any solution to this available in the market. Thanks in advance.
Sent from my C6902 using xda app-developers app

phone and watch keep switching to priority mode

Not sure if this is a GWR issue, but if I disconnect it, I don't seem to get the problem occuring.
I'm using it with an Xperia Z3, recently updated to lollipop. I keep noticing the phone and watch have the star icon, meaning it has flipped into priority mode. It is doing this spontaneously without me doing anything. Yesterday it seemed to be really bad - almost every time I looked - there was the damn star.
Is anyone else having this issue? Found anything to fix it?
rplumb said:
Not sure if this is a GWR issue, but if I disconnect it, I don't seem to get the problem occuring.
I'm using it with an Xperia Z3, recently updated to lollipop. I keep noticing the phone and watch have the star icon, meaning it has flipped into priority mode. It is doing this spontaneously without me doing anything. Yesterday it seemed to be really bad - almost every time I looked - there was the damn star.
Is anyone else having this issue? Found anything to fix it?
Click to expand...
Click to collapse
when installed waer mini launcher , the star appeared . after I discovered how to turn off the second mini launcher screen , did not appear again.
dilsoair said:
when installed waer mini launcher , the star appeared . after I discovered how to turn off the second mini launcher screen , did not appear again.
Click to expand...
Click to collapse
Thanks. Have uninstalled wear mini launcher and will see if it helps

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