Problem with my microphone - Xperia Z1 Q&A, Help & Troubleshooting

People keep saying they cannot hear me when I talk to them. It's like I'm speaking through a can, from a distance. My warranty is not valid anymore as the phone is rooted, but I know it's been like this for a while, way before I rooted it. It's like water is stuck in the microphone somehow, or that an internal piece may have been depositioned and blocking the mic.
Is there anything I can do to solve this? Like a 3rd party app that increases the mic volume?
Thanks

Your Warranty is not voided because of Root. If you bootloader is locked you can just revert to stock.
BTW, Z1 have 2 microphones, are you sure you holding in the right position the phone? :laugh:

eclyptos said:
Your Warranty is not voided because of Root. If you bootloader is locked you can just revert to stock.
BTW, Z1 have 2 microphones, are you sure you holding in the right position the phone? :laugh:
Click to expand...
Click to collapse
So if I relock my boot loader with stock ROM the warranty will still be void?
2 microphones? As in one for calls and one for the camera? The camera mic works just fine but the one for calls seems to be completely broken no matter how I hold my phone. I just had a phone call and when I answered, the person on the other end could not hear me at all. I had to switch to speaker phones so it could use the camera mic instead.
EDIT: Okay, so I just tried to set my own voice mail in order to playback my calling voice. I'm not joking, I sound just like Stephen Hawking except that you can barely hear what I'm saying. It is very robot like and distorted. Also, it seems like there is a voice recognition thing on, which means whenever I stop speak, the mic will turn off to reduce ambient noise. However, this also removes the first word I say when it activates the mic again upon voice recognition. I turned the noise cancelation setting off but no major difference.
And btw, the problem only seems to exist when I'm in a call, not when recording my voice with an app like WhatsApp or any sound recorder from Google Play. Even the built-in voice recorder works fine. Does this have something to do with my carrier?

bladefinor said:
So if I relock my boot loader with stock ROM the warranty will still be void?
Click to expand...
Click to collapse
No.
bladefinor said:
2 microphones? As in one for calls and one for the camera? The camera mic works just fine but the one for calls seems to be completely broken no matter how I hold my phone. I just had a phone call and when I answered, the person on the other end could not hear me at all. I had to switch to speaker phones so it could use the camera mic instead.
Click to expand...
Click to collapse
There is not 1 for camera and 1 for calls. There is 2 microphones, 1 at the bottom of the phone and one on top behind call speaker. They both working with any application to reduce noise in phone calls or recordings. Just search on Google, is not so hard.
bladefinor said:
EDIT: Okay, so I just tried to set my own voice mail in order to playback my calling voice. I'm not joking, I sound just like Stephen Hawking except that you can barely hear what I'm saying. It is very robot like and distorted. Also, it seems like there is a voice recognition thing on, which means whenever I stop speak, the mic will turn off to reduce ambient noise. However, this also removes the first word I say when it activates the mic again upon voice recognition. I turned the noise cancelation setting off but no major difference.
Click to expand...
Click to collapse
As I don't have this problem in any circumstance I cannot tell, play with the settings to understand if you will get better sound quality.
bladefinor said:
And btw, the problem only seems to exist when I'm in a call, not when recording my voice with an app like WhatsApp or any sound recorder from Google Play. Even the built-in voice recorder works fine. Does this have something to do with my carrier?
Click to expand...
Click to collapse
Maybe but I don't know, as the problem persist then I will return the phone to your carrier, let them know the problem and repaired or replaced the phone.

There's already a thread about this here: http://forum.xda-developers.com/showthread.php?t=2763013
Thread closed.​

Related

[Help] Mic doesn't work in calls

i can use voice recording or voice to text just fine. i can also make phone calls in speaker phone mode just fine. but when i turn speaker phone off the person on the other end can BARELLLLLY hear me
ugh so i've been trying to test it
i left myself some voicemails using the phone
if i talk normal i hear nothing with an occasional click or something. if i take my finger and rub it on the noise canceling mic while talking i can sort of hear myself talking but its really low and garbled sounding, and of course if i switch to speakeprhone then i hear myself fine
this sucks, its obviously some kind of software issue. does the phone not use the secondary mic for noise canceling during speakerphone? that would explain the issue i guess.
mattpannella said:
ugh so i've been trying to test it
i left myself some voicemails using the phone
if i talk normal i hear nothing with an occasional click or something. if i take my finger and rub it on the noise canceling mic while talking i can sort of hear myself talking but its really low and garbled sounding, and of course if i switch to speakeprhone then i hear myself fine
this sucks, its obviously some kind of software issue. does the phone not use the secondary mic for noise canceling during speakerphone? that would explain the issue i guess.
Click to expand...
Click to collapse
The mic on my first N1 was broken so it might be a hardware issue.
its either software or the secondary mic is broke and is causing it to filter out everything, because the main mic works great on speakerphone
this sucks

Microphone doesn't work

Hey folks,
I had the problem with the stock ROM and now I have the similar problem with jackeagels 5.5.1 (SM-G800F).
My microphone works sometimes and sometimes doesn't. People I want to call can't hear me. Eventually after a few calls they do. This is a state I don't want to stay in so does one has any idea what the problem could be? A while ago I pulled some dust out of the mic hole (with a needle) but that doesn't seem to be the problem here
Mines always been dust in the hole. Get compressed air can and blast it. Very annoying.
Hey Guys!
I have a similar problem but only when I use the internal mic, the problem does not occur when I use my headset.
Sometimes, the people I'm calling say that they can hear me very quietly.
Mostly, they say that they hear a constant noise or sound like a "bom bom bom" which is in the background. I can't hear this sound myself and as I said it does not occur when the headset is plugged in.
Any help is appreciated!
Regards, Jens
What phone model? What OS?
The main mic is at the bottom, near USB port. Recording a voice note without earphone, of course, works? The mic hole is dirt or blocked somehow?
lfom said:
What phone model? What OS?
The main mic is at the bottom, near USB port. Recording a voice note without earphone, of course, works? The mic hole is dirt or blocked somehow?
Click to expand...
Click to collapse
Thanks for your reply.
It is a G800F with CyanogenMod 13.
I tested the issue after my initial post with the voice recorder in detail.
So the sound is a kind of buzzing like in the early days of mobile phones when you put your phone near a radio and you get an incoming call.
When I record with the voice recorder, then I hear the buzzing. It is stronger when I say something and quiter when I record silence. Then I also made the same test with my headset, and, unfortunately the buzzing also occured. The intensity was bit lower I think but the sound was there.
Unfortunately, I never tested it with the stock rom. Could this problem be related to a software problem? I'm not sure if I backup my CM and install a stock rom for testing...
Thx!
Yeah, the best way to mak sure it's not software is backup and going back to stock. If it still doesn't work then you have a hardware issue almost certainly...

Hearing own voice during call while using earphone mic

Hi all!
I noticed that when I use any earphone/headphone with a mic, I can hear my own voice during a call. How can I disable it? I'm quite sure it wasn't like this before, but I don't remember doing anything (and can't find the option either), I find it really annoying.
It's only when I use the caller. If I send an audio using whatsapp, for example, it works okay.
Thanks!!
BrNoMen said:
Hi all!
I noticed that when I use any earphone/headphone with a mic, I can hear my own voice during a call. How can I disable it? I'm quite sure it wasn't like this before, but I don't remember doing anything (and can't find the option either), I find it really annoying.
It's only when I use the caller. If I send an audio using whatsapp, for example, it works okay.
Thanks!!
Click to expand...
Click to collapse
I have Sony headphones and can't hear any such feedback, have you tried different headphones?
Yes I've tried differents headphones.
It happens when my mouth is close to the mic. If I touch the mic, I can hear the "touch" as well. Maybe it's happening since the last update, but I'm not sure
(maybe it's normal? can you try touching the mic while calling to hear if there is a sound?)
BrNoMen said:
Yes I've tried differents headphones.
It happens when my mouth is close to the mic. If I touch the mic, I can hear the "touch" as well. Maybe it's happening since the last update, but I'm not sure
(maybe it's normal? can you try touching the mic while calling to hear if there is a sound?)
Click to expand...
Click to collapse
I only have one set of headphones that have a mic built in and no, no feedback at all. In fact I can't hear my voice at all, which is a little odd, but then again they are noise cancelling.
I see.
I'll keep checking the phone options then. I tried with the same headphones in another phone, and it works just normal, so it's something with my device.
Thanks for the help!

Question Poor video call sounds

I am facing an issue with my video calls with all firmwares of global rom since first release untill 12.5.4. the issue is the other side can't hear me well as the volume is really low, and if a group of us are on the video, only the holder of the phone is heard, and the rest are heard like speaking under water.
Tried several apps, all types of available video calls and all same, DUO, messenger, imo, line, Skype, etc.
However, if speaker is on instead of video call, the sound is amazing. Tested mics of all 3 of them and working perfect.
Anyone facing same issue and was able to resolve it? Please let me know how to get it sorted as it is really annoying.
Nothing here I'm afraid, sounds like a mic issue
xNAPx said:
Nothing here I'm afraid, sounds like a mic issue
Click to expand...
Click to collapse
Tested mic and tried with speaker, video recording and voice calls are all perfect, except video calls using third party apps only
The First thing I can say is to force stop those apps and clear cache and data and see if the issue persists,try also a reboot after done it
xNAPx said:
The First thing I can say is to force stop those apps and clear cache and data and see if the issue persists,try also a reboot after done it
Click to expand...
Click to collapse
Done, done ,done and a factory reset also done. I believe It is something related to software priorities or algorithm to reduce ambient noise but in a bad way instead of a good way.
As example, I make a phone call with my parents on video call using duo, if my daughter is far around 2-3 Meters from the phone then they would hear her like speaking under water, if further they would not hear her, if closer would be okay. Also, even if close to the phone the volume is lower than usual. However, if it is a voice call with speaker, everything is loud and clear.
This concludes to me as a software issue or apps compatibility with this device. I cannot find a solution, and I see it a very common issue with many devices as well, not only mi 11 ultra, but for this device I cannot find a solution.
Try to make a video call using Duo with people around you, the other side will hear you only and with a lower volume than usual. If you use WhatsApp it is slightly better but still poor.
What Cover do you have? Did you try the same with the phone without cover? Because I don't have this issue (using WhatsApp)
xNAPx said:
What Cover do you have? Did you try the same with the phone without cover? Because I don't have this issue (using WhatsApp)
Click to expand...
Click to collapse
With cover or without cover, same issue
Would much appreciate if anyone got an idea of what is going on and can explain it
a new update
-----------------------------
I found what is the cause, it is called voice gain or volume gain. it is set as low by default and cannot be changed except by root. there are a few applications that can boost gain. as gain by default is set at 1 and can go as high as you could. an app called (Microphone Amplifier) is a simple app that really helped me with it for now but still needs more testing. the app got a very low rate because of no instructions how to use it and very poor UI, but the function is simply what am I looking for.
if anyone have an idea to fix the microphone gain without root please share it with me.
I've tried SetEdit but couldnt find the correct lines (tried volume_voice_xxx) but non of them worked.

Question Microphone issue

Hi,
I am using S21 Ultra Snapdragon version. I am having issue with my microphone which is adjacent to charger plug. It only works when i put my mouth real close to it or at straight plane. During voice call, the person receiving my call complains of hearing voice in fluctuating volume (sometimes loud sometimes small in seconds). I am on latest firmware. I have already tried cleaning my the hole of microphone. Please help.
Thank you.
Qhycliss1 said:
Hi,
I am using S21 Ultra Snapdragon version. I am having issue with my microphone which is adjacent to charger plug. It only works when i put my mouth real close to it or at straight plane. During voice call, the person receiving my call complains of hearing voice in fluctuating volume (sometimes loud sometimes small in seconds). I am on latest firmware. I have already tried cleaning my the hole of microphone. Please help.
Thank you.
Click to expand...
Click to collapse
If a factory reset doesn't help, it could be a microphone hardware issue. Better to take it to the service centre and get it checked out. Somethings can't be fixed with a software solution
Thank you for your reply. I had tried factory reset but no help.
This phone was left as a gift to me and unfortunately, in my country, the official service center doesnt repair phones from abroad. Also, I had shown this to four technicians. One said its likely software because if mic was damaged it wouldnt receive any noise. Remaining had said it was hardware issue and all of their answers were different.(problem in microphone, problem in IC). Thus, Im quite reluctant to send them for repair.
Could you please help regarding possible faulty hardware. The problem is my phone sends fluctuating volumed voice during call either from sim or messenger.
Thank you
@Qhycliss1: Just interested to know: does the same symptoms occur when you make a voice recording? Eg with the samsung native voice recording app?
That may (or not) exclude microphone HW issues.
Hi and thank you for your reply.
While using official voice recorder, if i keep my mouth near the lower microphone then the voice is excellent. However, if i deviate my mouth by creating an angle (if i face the screen and record) the volume in recording decreases but still i can hear recording.
Of note, when I try loopback test (*#0283#), the rcv_1st mic has muffled sound but when i arch my hand to direct sound from mouth to mic) it is clear. I dont know if this is of any help.
Qhycliss1 said:
Hi and thank you for your reply.
While using official voice recorder, if i keep my mouth near the lower microphone then the voice is excellent. However, if i deviate my mouth by creating an angle (if i face the screen and record) the volume in recording decreases but still i can hear recording.
Click to expand...
Click to collapse
Sounds like a defective microphone to me. Sorry I can't think of a software solution to help.
If I was in your situation and repair was not an option, I'd probably end up use USB headset with mic or Bluetooth earphones for calls. It's not ideal, but don't know what else to suggest.
enigmaamit said:
Sounds like a defective microphone to me. Sorry I can't think of a software solution to help.
If I was in your situation and repair was not an option, I'd probably end up use USB headset with mic or Bluetooth earphones for calls. It's not ideal, but don't know what else to suggest.
Click to expand...
Click to collapse
Thank you so much for your help.
Yeah i think I have to use headphone till i get option for repair.
enigmaamit said:
If a factory reset doesn't help, it could be a microphone hardware issue. Better to take it to the service centre and get it checked out. Somethings can't be fixed with a software solution
Click to expand...
Click to collapse
I am no expert by any means but I have found this to be be an interesting mic check tool. dial *#0283# More info is always good.
whbell said:
I am no expert by any means but I have found this to be be an interesting mic check tool. dial *#0283# More info is always good.
Click to expand...
Click to collapse
Thank you for your reply. I had tried that code. There seems to be issue with rcv_1st mic.

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