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So my girl's droid 3 has been acting up and want to try and get a replacement but she spilled cooking oil on screen and has a dark spot on LCD which happened early March. That did not effect the performance at all but lately its been going nuts. My question is can I get a replacement and not be charged for the the LCD problem even though it didn't effect the performance? Just want to know if anybody here has had the same incident or something similar or even your input would be nice. Thanks In Advance
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How dark is the spot you are talking about? Are the performance issues now related to the screen response? Because it kind of sounds like now there are issues with the screen because of the oil incident.. ;]
I had to warranty my D2G awhile back. I declared a few somewhat major cosmetic problems to them as I was a jeweler at the time and had probably damaged it in some way during the course of my work. The problem with my phone had ended up being hardware related and had nothing to do with the damage and so my phone was replaced.
Here's pics of the screen and the problems happened months after the oil spill
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But no the problem is that is gets hot and randomly reboots all day everyday the screen works perfectly except for the dark spot on screen
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Here's pics of the screen and the problems happened months after the oil spill
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make the background pure black, avoid putting light apps where the dark spot is, and then i would bring it in lol
maybe turn the brightness down a bit also
Well if I turn the light down its too dark and can't see anything where the dark spot is at. But that's not the problem I want to know can i get a replacement to fix the over heating problem and the random reboots that happens frequently. I have no problem with the dark spot on screen
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williep said:
Well if I turn the light down its too dark and can't see anything where the dark spot is at. But that's not the problem I want to know can i get a replacement to fix the over heating problem and the random reboots that happens frequently. I have no problem with the dark spot on screen
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Well if you bring it in and tell them about the spill, they will probably tell you the overheating & rebooting is from that and im pretty sure spills are not covered by the 1 year warranty. And the spill would void the warranty im pretty sure also.
If you have insurance they will replace it though.
You could always go to the store and see if the rep will let you exchange it. You might get a nice one. It's unlikely but withholding info I think is fraud.
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MrObvious said:
You could always go to the store and see if the rep will let you exchange it. You might get a nice one. It's unlikely but withholding info I think is fraud.
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True thanks for the idea my girl just won't stop bugging me about it because I sent in my lg revolution about a week ago and got the nexus so she wanted to get a replacement d3 or something else
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williep said:
True thanks for the idea my girl just won't stop bugging me about it because I sent in my lg revolution about a week ago and got the nexus so she wanted to get a replacement d3 or something else
Sent from my Galaxy Nexus using XDA Premium App
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Looks like that dark spot is over the cpu... I'd try saying the dark spot was caused by the heating issue and maybe not mention the cooking oil...
^^^^^^^
I second that. Tell them that one day the phone got really hot in her pocket and then this screen dark spot appeared. She had been dealing with it 'til now, but she's finally sick of it since these new issues arose.
I could also try that to just don't want to send the phone in and they open it and see oil inside and they charge me for a whole new device even though it happened months ago. Does anybody know where the water censors are or the only one is in back of phone?
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williep said:
I could also try that to just don't want to send the phone in and they open it and see oil inside and they charge me for a whole new device even though it happened months ago. Does anybody know where the water censors are or the only one is in back of phone?
Sent from my Galaxy Nexus using XDA Premium App
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Click to collapse
Just go in and they should replace it their if they have any in stock. Or they might offer you a different device.
It doesnt matter if it happened months ago, technically this would VOID your warranty. Like said above your best chance is to bring it in and say the it kept overheating in your pocket since a few months back and started noticing that dark spot.. If they did check the water sensors and they WERE TRIPPED then they wouldnt replace it, because that would void your warranty.
hello everyone. had the one for 3 weeks now. I just noticed a very small blue dot almost at the center of my screen when taking pics or recording videos. I could only see it on camera mode though. on home screen it does not appear. ran dead pixel test and did not find anything. I been searching forums and found nothing similiar . I'm debating on returning it or is there a fix for this. I'm completely stock, unrooted for now.
Is it in your photos?
Yes. I just tried it.
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If u look at the same spot where the dot is and compare it to the app drawer, u can't see it.
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Just curious here but does it show on both front and back camera's or just one?
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Just on the rear facing one. I hope it's a software issue, not hardware . I don't want a refurbished one.
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eldominicat43 said:
Just on the rear facing one. I hope it's a software issue, not hardware . I don't want a refurbished one.
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At this stage, you likely won't get a refurb.
That said, it looks like your camera actually has a dead sensor. Not sure what, if anything, you can do to try to clear it up short of taking in the phone.
It obviously isn't the screen.
Ya, I am no genius on this subject by no means but that pixel would be considered stuck instead of a dead pixel. If it is on the software end of things then going through the various colorize settings in that particular camera mode and taking snapshots may release it. Maybe even a factory reset may release it back to normal.
Then again it may be a warning sign that that pixel is about to go dead too I guess. I really hope you get this cleared up for sure and I for one would be very curious as to just what is going on here. Thanks.
Edit: referring to the camera may have a dead sensor as said above, I would have thought that it would have shown that way with recording too. Maybe not though...
Thanks guys I'll try to take it back as soon as I can
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My HTC One has the exact same issue but it's on the very edge of the screen so much less offensive then where yours is.
It's a hot pixel on the camera sensor that only shows up when the ISO is cranked up. For DSLR's, software (at the factory or even on camera) is used to "map out" these hot pixels. Perhaps we have something similar on our phones that can be accessed.. have you tried a hard reset?
Blue dot
Yeah I recently purchased mine but unlocked and I have the same problem, seems to happen when it is on high ISO. I was reading into the hot pixel thing which happens in other cameras, but they say they go away but can persist. I am debating to wait or exchange it, but these phones are back-ordered :/
Considering that your hot pixel is near the center of the screen, I would consider exchanging it (if possible). While it's true that they can sometimes go away on their own, my experience (with DSLR's at least) has led me to not rely on this happening (I have a few hot pixels on my DSLR that have appeared and NOT gone away in the last few years).
I have a similar problem I have a little green dot on the corner of my screen
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Hi guys
A couple of weeks ago I noticed a light leak in the bottom right corner of my HTC One. I'm sure it's leaking from near the Home button key. It seems as if the adhesive has come of or something, because it didn't happen since the beginning. It's visible only when the capacitive keys light up and the background in dark. The leak sprays on the screen for almost an inch!
I'm wondering how serious is this problem? What should I do?
I've attached a couple of pictures, they're not the best ones but thats what I could do with an iPhone 4.
raghav2511 said:
Hi guys
A couple of weeks ago I noticed a light leak in the bottom right corner of my HTC One. I'm sure it's leaking from near the Home button key. It seems as if the adhesive has come of or something, because it didn't happen since the beginning. It's visible only when the capacitive keys light up and the background in dark. The leak sprays on the screen for almost an inch!
I'm wondering how serious is this problem? What should I do?
I've attached a couple of pictures, they're not the best ones but thats what I could do with an iPhone 4.
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it seems to me like a known "issue", it's called backlight bleeding. my phone has that too..
herwegan said:
it seems to me like a known "issue", it's called backlight bleeding. my phone has that too..
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So do you just ignore it? Should I consider replacement?
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raghav2511 said:
So do you just ignore it? Should I consider replacement?
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i've seen this on several devices, so i don't think a replacement will help..
it can also worsen in time, mine had minimum bleed now it is just too obvious at night. it's been more than 4 months now..
Sent from my HTC One using Tapatalk 4
millicent said:
it can also worsen in time, mine had minimum bleed now it is just too obvious at night. it's been more than 4 months now..
Sent from my HTC One using Tapatalk 4
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That is exactly what I'm worried about. It's its much worse than it looks..
Why didn't you replace the phone? Maybe you can disable the soft key light?
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raghav2511 said:
That is exactly what I'm worried about. It's its much worse than it looks..
Why didn't you replace the phone? Maybe you can disable the soft key light?
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I decided it doesn't bother me that much and soft key light comes in handy especially at night ; I am only worried that the speaker moved a little bit away from the screen, curious how it'll perform in time..
Sent from my HTC One using Tapatalk 4
For what it's worth, I came across an app - Soft Buttons Light that permanently enables or disables the soft key lights; It did the trick for me. The best part is, it doesn't require root.
raghav2511 said:
For what it's worth, I came across an app - Soft Buttons Light that permanently enables or disables the soft key lights; It did the trick for me. The best part is, it doesn't require root.
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This would be exactly the solution I'm looking for. Too bad it doesn't work with the latest version of the stock ROM anymore
gapper100 said:
This would be exactly the solution I'm looking for. Too bad it doesn't work with the latest version of the stock ROM anymore
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Why dont you try skinned stock ROMs.. Such as Viper.. It gives the user an option to alter the light of the soft keys
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raghav2511 said:
Why dont you try skinned stock ROMs.. Such as Viper.. It gives the user an option to alter the light of the soft keys
Sent from my HTC One using xda app-developers app
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Yeah, that's what I ended up doing. Just installed a rooted stock ROM and a different app (Capacitive Buttons) to disable my button lights. Works just fine now.
The reason I would've preferred an app that doesn't require root is that I enjoy receiving OTA updates, so initially I didn't want to root. But all is well now, so whatever
gapper100 said:
Yeah, that's what I ended up doing. Just installed a rooted stock ROM and a different app (Capacitive Buttons) to disable my button lights. Works just fine now.
The reason I would've preferred an app that doesn't require root is that I enjoy receiving OTA updates, so initially I didn't want to root. But all is well now, so whatever
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Haha that's exactly how I felt when I had to root for such non issues.. 'Whatver'
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I was just about to post a new thread, but saw this one.
Anyway, I also have this light leakage issue. It's coming from the bottom right corner of the screen where the screen meets the speaker cover. Kinda difficult to describe, but the fact that I spotted it and am now aware of it bugs me.
I'm way past my 14 days, so the only option is probably to send it to HTC.
adrenalinemotion said:
I was just about to post a new thread, but saw this one.
Anyway, I also have this light leakage issue. It's coming from the bottom right corner of the screen where the screen meets the speaker cover. Kinda difficult to describe, but the fact that I spotted it and am now aware of it bugs me.
I'm way past my 14 days, so the only option is probably to send it to HTC.
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You can do that. Just make sure the replacement you get doesn't have any other major flaw like the camera purple tint
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raghav2511 said:
You can do that. Just make sure the replacement you get doesn't have any other major flaw like the camera purple tint
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So much for these super high quality HTC Ones
adrenalinemotion said:
So much for these super high quality HTC Ones
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If your camera is fine, I would suggest that you don't send in your phone for repairs. You can either learn to live with it or disable them completely. Ending up with a bad camera or getting stuck in a repair circle is worse!
Sent from my HTC One using xda app-developers app
Screen bleed issues
Having read some of the comments and issues with the M7 HTC One, please make use of these suggestions, if you
have a problem like i have,
1. The bleed issues and severity of these issues is 'handset specific' BUT is know by HTC and most retailers in the UK
(Carphone Warehouse, Phones 4U and all the UK carriers, ie, EE shops, etc).
2. I had this issue & can be resolved (in some or all instances by flashing a halo, or light Rom) This however is not ideal
for several reasons and obviously is not a fix as it invalidates your warranty if rooted and returned to the manufacturer or
retailer.
TAKE ACTION.
1. Return your handset and ask for a replacement, yes, they nearly all have some problems but after 30 mins of sifting through
a dozen or so handsets i found one that was "slightly better" than my first handset but not ideal.
2. Buy a Samsung, Sony or any other device if this matter is not resolved at, point of sale...
It's not the best BUT you do have rights and a choice, great handset, but not for everyone !!!!
Hey guys. I have the VZW HTC One and was curious if any of you have seen the purple hazing camera issue fixed with this update. HTC said the update would remedy the problem. Can anyone verify the fix?
I can verify that the problem persists. HOWEVER, it has been slightly reduced. I can take pictures now on the dark and it is possible to take better pictures. It changes ISO quickly to reduce the purple tint.
The main update wasn't included with the ota yet
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Still appears to be a hardware issue (even though it has been reduced, it still is there for some), I would return to your carrier and ask for a new one.
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I don't see a difference. My **** is still purple.
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Been having it since day one ...and made my peace with it
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sailio said:
The main update wasn't included with the ota yet
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What?
I can confirm that problem is still present with the update although it's been reduced as others are saying.
Also, what's this about the main update wasn't included with the OTA?
It seems to be a firmware issue. I did not have any purple problems until I updated the firmware. Now I have them. I've heard that downgrading to an older firmware fixes it for people like myself who didn't have it before but now have it. My boss had the issue(GSM version), updated his firmware, and no longer has it. Seems the fix for it causes it for some people.
Super Tommy said:
I don't see a difference. My **** is still purple.
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Did you eat Barney the Dinosaur?
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Purple tint is still there, pretty sure it has been confirmed as a hardware issue.
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DWake014 said:
Purple tint is still there, pretty sure it has been confirmed as a hardware issue.
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I doubt it as it's there on devices that didn't have it prior to the update now.
Running flex 2.03 and my camera seems to be fine, no purple haze..
rougegoat said:
I doubt it as it's there on devices that didn't have it prior to the update now.
Click to expand...
Click to collapse
I have to agree with you. I'm one who never had the purple problem untill the 4.3 update. Also Flash set to auto doesn't seem to flash when it should be.
Might try the firmware downgrade next weekend.
Paul
definately a hardware issue, although i'd like to know what caused it.
never had the problem until a few weeks ago, then all i got is purple tint in my photos in low light.
this phone used to take the best photos in low light compared to other phones on the market, now its just crap.
latest 4.3 roms dont fix it either.
TorxT3D said:
definately a hardware issue, although i'd like to know what caused it.
never had the problem until a few weeks ago, then all i got is purple tint in my photos in low light.
this phone used to take the best photos in low light compared to other phones on the market, now its just crap.
latest 4.3 roms dont fix it either.
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Click to collapse
Taking mine back today for new one...I tried firmware update no dice as well..called retailer(best buy) they said bring it in. So went back to stock...last nite. Camera should never be this bad on a $600 device
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TorxT3D said:
definately a hardware issue, although i'd like to know what caused it.
never had the problem until a few weeks ago, then all i got is purple tint in my photos in low light.
this phone used to take the best photos in low light compared to other phones on the market, now its just crap.
latest 4.3 roms dont fix it either.
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=KZqZv6MlU8g
Looks like it's getting too hot which somehow shows up in the pictures. Bad units for sure.
Purple haze came with 4.3
My HTC One has never had a purple haze up until I updated last week to 4.3. It doesn't seem possible that this is a hardware issue when mine was perfect until the software update. That doesn't make any sense.
TorxT3D said:
definately a hardware issue, although i'd like to know what caused it.
never had the problem until a few weeks ago, then all i got is purple tint in my photos in low light.
this phone used to take the best photos in low light compared to other phones on the market, now its just crap.
latest 4.3 roms dont fix it either.
Click to expand...
Click to collapse
I don't think it's a hardware issue directly. It's a post-processing issue. That points to firmware more than anything to me. If I had to guess, I'd say that they sourced the camera hardware to multiple vendors. As a result, the different vendors have slightly different sensitivities. So the post-processing that works fine from Vendor A-G may cause the purple issue on Vendor H and I. The firmware update that fixes it for Vendor I breaks it for Vendor E. It's a balance of slightly different hardware using the same firmware.
rougegoat said:
I don't think it's a hardware issue directly. It's a post-processing issue. That points to firmware more than anything to me. If I had to guess, I'd say that they sourced the camera hardware to multiple vendors. As a result, the different vendors have slightly different sensitivities. So the post-processing that works fine from Vendor A-G may cause the purple issue on Vendor H and I. The firmware update that fixes it for Vendor I breaks it for Vendor E. It's a balance of slightly different hardware using the same firmware.
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Agreed, mine is not fixed but when I updated to 4.3 without firmware it was terrible, now with the newest firmware almost perfect, though still a slight amount of purple tint. Good enough for me to keep it.
I observed that since I update my HTC one to 4.3, the camera became grayish purplish. I have done all I can think of to get the camera to be as clear as it is supposed to be, but no solution, I need help as it have taken away the fun in taking pictures with my phone.
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Ibroe said:
I observed that since I update my HTC one to 4.3, the camera became grayish purplish. I have done all I can think of to get the camera to be as clear as it is supposed to be, but no solution, I need help as it have taken away the fun in taking pictures with my phone.
Sent from my GT-N5100 using XDA Premium 4 mobile app
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This is a very known hardware issue, not related to the 4.3 update. Send your phone to repair under warranty. They will replace your camera chip with an improved one.
http://forum.xda-developers.com/showthread.php?t=2317507
http://forum.xda-developers.com/showthread.php?t=2465651