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Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
yadnit said:
Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
Click to expand...
Click to collapse
You'd have better luck asking here: http://forum.xda-developers.com/xperia-z1/help
This is the section for accessories for the Xperia Z1. I will notify a moderator to move it for you, so others can answer your question who may not go in to this part of the forum. (thread is in Accessories at the moment) :good:
Happy new year!
limiter121 said:
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
Click to expand...
Click to collapse
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
yadnit said:
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
Click to expand...
Click to collapse
If they said that you'll get a replacement phone and not a repaired / refurbished one, then that is what *should* happen.
I found this post here in which they replaced just the phone without the accessories, so it might be true that they do replacements like that.
Hope you get a new and problem-free one :fingers-crossed:
yadnit: my phone was replaced because of a faulty display, with a brand new one by the carrier i've bought it from. They did exactly what you said. They took just the faulty device, without any of the accesories that came with it in the box. They took my original Z1 box too. When the replacement arrived, it came in my original box, without being any kind of sealing. The phone had those protection plastic foils on it and when i started it, it was on .534 fw although my faulty unit was updated to .257 fw.
Another very important thing to pay attention to, is the new phone's IMEI. Mine has now a differen IMEI and even more it is unbranded and not simlocked (the faulty unit was branded and sim-locked also).
Hope this helps you!
Sent from my C6903 using XDA Premium 4 mobile app
hi guys, am really desperate, helpless & feels like dying. my problem is.... a heavy knife (Gerber http://www.gerbergear.com/Military/Knives/06-Automatic-Knife_30-000850) fell on my Xperia Z1 & cracked my screen!!! :crying: the screen looks like it has a hole but when toughing it I feel nothing, unfortunately I can't unlock the phone coz I have it locked with a pattern to keep nosy people away from my private stuff of my family. Screen touch is a mess! it's not working & behaving like crazy jumping from camera to anything you can imagine, I tried connecting the phone to my PC to take my private stuff out of it but failed because the screen is locked & I have to unlock the phone first, second; I can't take my phone to the repair shop coz I don't trust any body on my private stuff & am dying to keep eyes away from those private stuff, so am kinda stuck between 2 living hells... am really mad, the feeling is beyond words coz I spent a lot of time to save the money to buy this 2 months old phone & now this happened.. is there anything to be done??
Only way I can think of is to lose all your content and flash the device using flashtool or sus
Sent from my C6903 using xda app-developers app
nobby00900 said:
Only way I can think of is to lose all your content and flash the device using flashtool or sus
Sent from my C6903 using xda app-developers app
Click to expand...
Click to collapse
I can live with losing my contents but I don't know how to use flash tool & am worrying about voiding my warranty if any problem happens during flashing my device
one more question, since my device screen is locked with a pattern, is there anyway the repair guy get access to my private stuff in my gallery after he repairs the screen?? am brain freeze & I can't think anymore
Ayman.AK said:
one more question, since my device screen is locked with a pattern, is there anyway the repair guy get access to my private stuff in my gallery after he repairs the screen?? am brain freeze & I can't think anymore
Click to expand...
Click to collapse
Use an usb OTG cable and mouse i did the same when my screen cracked i just unlocked it with my mouse and accessed my data
Damn, that really sucks(i kmow its not helpful but still)
Sent from my C6906 using Tapatalk
Ayman.AK said:
I can live with losing my contents but I don't know how to use flash tool & am worrying about voiding my warranty if any problem happens during flashing my device
Click to expand...
Click to collapse
Your warranty is already void m8, cracked screens are not covered by warranty (at least not in the UK anyway)
You could use the USB OTG cable and attempt an unlock with the mouse in an effort to retain your data.
Or you could hold power vol up and down and power it off, plug it in whilst holding vol down to get to flashmode and flash an FTF using flash tool.
To do that just open flash tool, obtain an ftf file which you know you can flash, then click the lightening bolt, select flash mode and flash the thing.
But like i said because your screen is cracked, warranty isn't going to cover it anyway (unless you're in a location with a very generous warranty service) insurance is more than likely your best friend right now, in which case it won't matter if your phone is modded or not, with that in mind, your data is your only pitstop on the way to getting a new phone.
negrobembon said:
Damn, that really sucks(i kmow its not helpful but still)
Click to expand...
Click to collapse
Yes indeed mate :crying:
wyrmeth said:
Use an usb OTG cable and mouse i did the same when my screen cracked i just unlocked it with my mouse and accessed my data
Click to expand...
Click to collapse
this is really a brilliant idea, never crossed my mind coz I was really depressed & can't think straight, thank you; one question regarding this matter, is my phone capable of powering up a simple PC mouse?
dladz said:
Your warranty is already void m8, cracked screens are not covered by warranty (at least not in the UK anyway)
you could hold power vol up and down and power it off, plug it in whilst holding vol down to get to flashmode and flash an FTF using flash tool.
To do that just open flash tool, obtain an ftf file which you know you can flash, then click the lightening bolt, select flash mode and flash the thing.
But like i said because your screen is cracked, warranty isn't going to cover it anyway (unless you're in a location with a very generous warranty service) insurance is more than likely your best friend right now, in which case it won't matter if your phone is modded or not, with that in mind, your data is your only pitstop on the way to getting a new phone.
Click to expand...
Click to collapse
I know my warranty won't cover this incident & they are not generous at all here in Jordan!!
Regarding flashing the device, to tell you the truth am not an expert in this matter, infact never did it before & I don't know how & where to obtain the right FTF for my device so am confused about the whole idea of flashing, guess trying to access my data with an USB OTG cable is a more easier approach for me but am not sure if I have to unlock the screen first to enable this feature in the device!!!
To be honest with you, I've been watching too many youtube videos about how to replace the screen with a new one using the the right tools, it's a bit tricky & it needs expert & delicate hands of a surgeon, but I guess I have nothing to lose. Since yesterday I've been looking for a replacement screen & found some on eBay for ~160$ including the replacement tools, my only concern is the waterproof feature of the phone coz replacing the screen includes removing some special adhesive tapes/stickers & honestly am not sure where to get the original replacements for these tapes!!! I found some of these adhesive tapes on eBay but am not sure about the quality of these & I found different kinds/layers of tapes for the device?!! Second, am not sure which part of the screen is broken in my device, I have uploaded pictures of my device on flickr to give you a clue
Pictures of my device:
https://www.flickr.com/photos/[email protected]/sets/72157642794501183
Screens:
1- http://www.ebay.com/itm/251470683298?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
2- http://www.ebay.com/itm/301129487150?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
Adhesive tapes:
1- http://www.ebay.com/itm/221301740251?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
2- http://www.ebay.com/itm/221301761849?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
3- http://www.ebay.com/itm/221303355872?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
so,
1- which part of my screen is broken & need to be replaced?
2- replacing the screen won't guarantee a waterproof device??
3- Should I do it my self or just buy the required screen, the tools & the adhesive tapes & give the whole stuff to a repair guy?
Am thinking of repairing the device & selling it, I know I might sell it for half of the purchase price but a new Xperia Z1 or even a new Z2 would add back a smile on my face
Sorry for making this long.. much appreciate your sympathy & help
Ayman.AK said:
Yes indeed mate :crying:
this is really a brilliant idea, never crossed my mind coz I was really depressed & can't think straight, thank you; one question regarding this matter, is my phone capable of powering up a simple PC mouse?
I know my warranty won't cover this incident & they are not generous at all here in Jordan!!
Regarding flashing the device, to tell you the truth am not an expert in this matter, infact never did it before & I don't know how & where to obtain the right FTF for my device so am confused about the whole idea of flashing, guess trying to access my data with an USB OTG cable is a more easier approach for me but am not sure if I have to unlock the screen first to enable this feature in the device!!!
To be honest with you, I've been watching too many youtube videos about how to replace the screen with a new one using the the right tools, it's a bit tricky & it needs expert & delicate hands of a surgeon, but I guess I have nothing to lose. Since yesterday I've been looking for a replacement screen & found some on eBay for ~160$ including the replacement tools, my only concern is the waterproof feature of the phone coz replacing the screen includes removing some special adhesive tapes/stickers & honestly am not sure where to get the original replacements for these tapes!!! I found some of these adhesive tapes on eBay but am not sure about the quality of these & I found different kinds/layers of tapes for the device?!! Second, am not sure which part of the screen is broken in my device, I have uploaded pictures of my device on flickr to give you a clue
Pictures of my device:
https://www.flickr.com/photos/[email protected]/sets/72157642794501183
Screens:
1- http://www.ebay.com/itm/251470683298?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
2- http://www.ebay.com/itm/301129487150?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
Adhesive tapes:
1- http://www.ebay.com/itm/221301740251?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
2- http://www.ebay.com/itm/221301761849?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
3- http://www.ebay.com/itm/221303355872?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
so,
1- which part of my screen is broken & need to be replaced?
2- replacing the screen won't guarantee a waterproof device??
3- Should I do it my self or just buy the required screen, the tools & the adhesive tapes & give the whole stuff to a repair guy?
Am thinking of repairing the device & selling it, I know I might sell it for half of the purchase price but a new Xperia Z1 or even a new Z2 would add back a smile on my face
Sorry for making this long.. much appreciate your sympathy & help
Click to expand...
Click to collapse
My guess is that both the front glass and the LCD below is broken, otherwise you'd be able to use the touchscreen, theres a protective screen over the front, i'm thinking that is the reason that you're not feeling shards of glass poking through.
Prices for the screen can't be cheap, heres one on amazon, no reviews and only one available, couldn't tell you that it's authentic or not.
http://www.amazon.co.uk/Display-Scr...589979&sr=8-10&keywords=z1+replacement+screen
There are probably more people on here who know more reputable places to buy screens, i've never had to before so i'd be guessing m8.
As for the FTF's here is the mega collection thread http://forum.xda-developers.com/showthread.php?t=2469191
Grab one for your phone from there and make sure to match the hardware up, so for example I myself have a C6903 so I will only ever flash an FTF for that hardware, doing otherwise could brick your device.
Flashing an FTF on lets say 290 to your phone will put it back to stock.
Flashing with flashtool is easy.
Download the firmware of your choice, lets say 290 for your hardware
Put it in the firmwares folder which is in the flashtool installation directory
Open the tool
Turn off your phone, (HOLD POWER AND VOL UP AND DOWN UNTIL IT VIBRATES THREE TIMES) then connect your phone whilst holding volume down and it'll put the phone into flash mode, nothing will happen on the phone but it may make a dink connection sound on your computer and flashtool will say device connected in flashmode.
Click on the lightening bolt
Click flash mode
A list will appear
Select the firmware you just downloaded.
Click flash.
Let it completely finish, if nothing happens or your phone tries to reboot, then repeat the turn off your phone step and allow the flash to finish.
Don't whatever you do unplug during the flashing process.
Thats all from memory m8, there are more detailed tutorials on XDA which you can follow, theres more than likely one in the MEGA Collection thread which i posted above.
Read up on it, but this is generally the way to do it.
As for fixing it yourself, I don't know how skilled you are m8, in all fairness I would get a quote from Sony how much they'll charge to fix it, at least that way you would retain some form of warranty. Going to a registered Sony engineer would give you the chance to put your case forward and most likely get the best price too.
But that's up to you m8.
Good luck.
dladz said:
My guess is that both the front glass and the LCD below is broken, otherwise you'd be able to use the touchscreen, there's a protective screen over the front, i'm thinking that is the reason that you're not feeling shards of glass poking through.
As for fixing it yourself, I don't know how skilled you are m8, in all fairness I would get a quote from Sony how much they'll charge to fix it, at least that way you would retain some form of warranty. Going to a registered Sony engineer would give you the chance to put your case forward and most likely get the best price too.
But that's up to you m8.
Good luck.
Click to expand...
Click to collapse
well, I can't use the touchscreen because it's messed up that's why I can't unlock the screen which is locked with a pattern like I stated before.
For the part of having a registered SONY dealer here in Jordan yes there is but am not sure if it's registered & I don't think they have the skills to deal with an issue like this (at least guarantee a preserved waterproof feature after repairing the screen) because my sister's Xperia Z suddenly died, so she took it to this dealer & they told her the main board is dead, so they tried to repair the device (by installing a new board) instead of giving her a replacement, after 2 weeks of waiting she received her repaired device completely messed up: scratches on the back cover, back cover installed upside down !!! & they lost the SIM tray !! so she & I returned back to them & started a fight (not a fist fight lol) & we asked for the manager & after 2 hours of conversations they agreed to give her a new one. My point is, I think these dealers are SONY certified dealers to sell their products but they are not skilled to fix a thing though they claim the capability to do so!! Just for the record, if I want to buy this screen here in my country it will cost me 300$ for the screen only not the repair service, that's why am thinking of getting it from eBay/amazon...etc & try to do it myself or give it to a non-SONY repair shop coz we got smart repair guys that work in their own private workshops. Things here is my country are a lot different from the UK & many other countries that's why when an incident like this happen we suffer a lot & most of us ended buying a new phone on installments or cash if they are rich enough which is not my case!
For me having the skills to do it, well... I have great skills in assembling PCs, some PC software skills, I fix basic house electric & water problems when they occur, & when it comes to maintenance/repair am always patient & delicate & I don't start repairing things blindly, I make my own search, read repair tutorials & watch videos for these particular repairs & then go step by step repairing & I don't care if I spend 1 hour to finish an 8 min job, as long as am doing it right it doesn't matter. There are too may videos on youtube & they are pretty helpful in the matter of replacing my screen, all I need is the right tools & the guts to do so.
Ayman.AK said:
well, I can't use the touchscreen because it's messed up that's why I can't unlock the screen which is locked with a pattern like I stated before.
For the part of having a registered SONY dealer here in Jordan yes there is but am not sure if it's registered & I don't think they have the skills to deal with an issue like this (at least guarantee a preserved waterproof feature after repairing the screen) because my sister's Xperia Z suddenly died, so she took it to this dealer & they told her the main board is dead, so they tried to repair the device (by installing a new board) instead of giving her a replacement, after 2 weeks of waiting she received her repaired device completely messed up: scratches on the back cover, back cover installed upside down !!! & they lost the SIM tray !! so she & I returned back to them & started a fight (not a fist fight lol) & we asked for the manager & after 2 hours of conversations they agreed to give her a new one. My point is, I think these dealers are SONY certified dealers to sell their products but they are not skilled to fix a thing though they claim the capability to do so!! Just for the record, if I want to buy this screen here in my country it will cost me 300$ for the screen only not the repair service, that's why am thinking of getting it from eBay/amazon...etc & try to do it myself or give it to a non-SONY repair shop coz we got smart repair guys that work in their own private workshops. Things here is my country are a lot different from the UK & many other countries that's why when an incident like this happen we suffer a lot & most of us ended buying a new phone on installments or cash if they are rich enough which is not my case!
For me having the skills to do it, well... I have great skills in assembling PCs, some PC software skills, I fix basic house electric & water problems when they occur, & when it comes to maintenance/repair am always patient & delicate & I don't start repairing things blindly, I make my own search, read repair tutorials & watch videos for these particular repairs & then go step by step repairing & I don't care if I spend 1 hour to finish an 8 min job, as long as am doing it right it doesn't matter. There are too may videos on youtube & they are pretty helpful in the matter of replacing my screen, all I need is the right tools & the guts to do so.
Click to expand...
Click to collapse
You don't need the touchscreen to do what i said.
If it were me in your position, i would do a good bit of research and bite the bullet and do it myself.
OR
Get those guys to do it, if they are registered Sony engineers then they represent Sony on a business level, which means liability afterwards is directed at them if something unrelated happens to the phone like a certain component misbehaving which could be directly related to what they've done then you're clean and they're to blame.
I'd be hesitant about going to a third party as they're more likely to give you the finger if something goes wrong afterwards.
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Have you tried calling them? Their customer service is very good.
Sent from my C6916 using xda app-developers app
I have to deal with support of various manufacturers daily (working as an it professional)
In Germany it's like this:
As end user your reseller must look at the case. If you bought it in a store go there and ask them.
HOWEVER
I've discovered that most of them are stupid and/or non cooperative.
So your best chance is calling the Sony support. Go to their website and look up their telephone number. When you call them you most likely need to give them some kind of serial (imei). After, tell them your problem and you most likely will get a return sticker. Send in your device via mail and get a repaired (or new) I device about a week later.
I've discovered that this way is the fastest and less troublesome way to deal with broken devices
Sent from Xperia Z1
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
mariussilverwolf said:
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
Click to expand...
Click to collapse
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
BigDnm01 said:
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
Click to expand...
Click to collapse
Subscribing to this thread, because I noticed exactly the same thing yesterday. Took phone out of pocket and the bottom right of the glass is cracked. Not affecting use (for now) because it is in the large bezel area, but I did nothing but take it out of my pocket. Please let us know if it is repaired under warranty by Sony - I know TMo is going to say it was my fault.
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
HellRoot said:
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
gtownie said:
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
Click to expand...
Click to collapse
most users have screen protectors
i use the speigen tr glass
i have dropped it onto concrete 20 + times still no screen damage
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Click to expand...
Click to collapse
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
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Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
aooga said:
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
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I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
BigDnm01 said:
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
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Well ok then. Looks like it is time to try and find a backup phone to use for a week or so while I send mine in.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
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Any idea how long after they received it you got that tracking number? They've had mine for a little over a week and I'm just curious. Thanks
In about 2 weeks, i remember i sent it via fedex 4-11, they receive it 4-15 and i received the tracking number on the 25th.
LotoTutu said:
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
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This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
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I sent my phone in to Laredo as well, my phone didn't have a warranty associated to it and they replaced the screen (along with some other parts) for free. If you want water/dust resistance, shell in the $25 for inspection / shipping and see what they'll charge you. For me they just repaired it without leaving an email or phone call. If they charge you an unreasonable price ($150 < x) then have them send it back to you and repair it yourself or have a third-party vendor do it for you.
kentexcitebot said:
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
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In fact , the Sony customer support can't guarantee water resistance either after disassemble your Z1s.
The oem precut adhesive should not cause any problems with ruining your ip58 waterproof.
I've done lcd swaps and it should be properly sealed if you use that. As I've read, brand new Z1s have leaked water aswell so it might be about luck.
Sent from my C6903 using XDA Free mobile app
BigDnm01 said:
My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right.
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This just happened to my bf's z1s. He put it in his pocket when he got out of the car, walked into our apt, and when he took the phone out it was completely cracked and the screen was unresponsive.
He's sending it out today be checked by Sony. The rep made it VERY clear that the "engineers" would look at the phone and determine if it was a manufacture defect or not. If it was a defect, they'd fix it and return it. If not, then they'll call and discuss repair options.
You might not be able to tell from the photos, but the cracks are under the glass, and it's clear that it's not do to user abuse. Hopefully the "engineers" see it the same way.
Posts like these helped convince us that sending the phone to Sony was worth a shot, so I just wanted to share our experience. I hope he has the same success you did with getting it fixed. I'll update in a couple of weeks on the verdict.
PS: for anyone else that faces this issue, TMO insurance will not cover this without a $150 deductible. We were told that regardless of what caused the crack, they don't exchange phones with cracked screens. The TMO rep we talked to def didn't believe that the crack happened spontaneously. Don't waste your time.
Hi buddies! Here I am again! A friend have the Xperia Z1 C6902, he bought it with $ 290 (only device, case and 32 GB microSD class 10, it was a very good deal but at short time, a guy "reported" it (he go to Telcel carrier, and report the Z1 as stolen, then they blacklisted that IMEI, so this phone can´t make calls or have a network service on any other carrier of my country, there are only three, the phone is not locked). Since that day, the phone recognize micro SIM cards, but it don´t make calls, send SMS (rare times it do) or enter 3G network. Every other things are soooo fine :victory: I have some questions about:
How will I trust if this thing is a real Xperia Z1? Is there an app to do this (eg. like the benchmark ones)?
May be a price to pay for it? How much less than the $ 290??
How will I know manufacture date?
I´m not interested to use network, I have a Live Walkman to do this :cyclops:
I want this phone for develop (and fun :laugh: :highfive: :silly: XD) purposes only.
May I buy the original accesories for the phone? I have Live Walkman ones, they will work?
The phone is pretty new, it keeps it´s plastic adhesives, back and front ones.
PD: Please don´t take the stolen part as a moral subject. (messages like: Get back the phone to it´s owner, you ***** :crying The phone works, and nobody wants it, even my friend. And I don´t know it´s owner.
Thanks in advance, please answer quickly or the phone will be sold to another one!!!! Sorry, my english is sooo bad.
I will upload some pictures of the phone tomorrow or the other day.
It was mine. Send it to me.
Recently bought Z3+ this early november, reason why i bought this overheating phone because it will get Nougat update(likely, unless Sony drops the support) and couldn't afford Z5 or any of its younger bros, anyway i have a "deffective" flap, since it gets loose often and easily, been googling this..... youtube that..... no info regarding changing flap of Z3+, don't wanna send this to Sony Service Center since it's in city far from my house(really far) and it's the closest SSC I've known, plus don't know how long would it take just to repair flap.....we all know Sony is bad at customer service....well mostly, so i decided to just buy replacement part, anyone can tell me how to remove and install the flap?, just write it down in the comment, video is much more appreciated though..