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As I know there are many of us out there with defective handsets I thought I should pass this on. I originally received my nexus 4 on 11/29 (defective of course), I called the next day to order a warranty replacement and was told the process and that the estimated ship date was less than one week. This was actually stated on my receipt as well. After receiving no information by 12/7 I called to check on my exchanges status only to be told an error was made on my exchange request but they corrected it and it would ship at the latest by Tuesday, 12/11.
Soooo, I call today since still no word and I was told a specialist would research my order and update me directly within 48 hours. Now the clincher, this is what the specialist sent me:
"Hi again D____ ,
I've received a response from the specialist. Due to high demand, replacements for the Nexus 4 are being delayed in shipping out. The current estimate is that they will ship in 3-5 weeks.*I'm sincerely sorry for the inconvenience."
So, how do you like them apples?
Sent from my Nexus 4 using xda premium
Google you SOB. I'm going back to the GNex...damn you LG
Sent from my Nexus 4 using xda app-developers app
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Yeah that'd really unlucky i got my RMA 3 days after I called. But at least u can hold onto the original till the replacement ships
Sent from my Nexus 4 using xda app-developers app
thekooliest said:
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Click to expand...
Click to collapse
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
n82k said:
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
Click to expand...
Click to collapse
no, they will not do that. once ups gets it, google is informed.
OP if you check your nexus 4 status it'll say preorder. I got the same issue as you. Still waiting on Google to ship. I called them up asking about the the 21 days to return the defective unit if I don't receive my replacement in time. They said I'll still be charged even if they can't send it out in time. Her name isf Emily ( or Emilia ).
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
deviusdragger said:
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
I called Monday about starting an RMA, was told by the CSR (Katie) that I would receive an email about it. I thought it was strange she didn't ask me to do a survey, and she was pretty much uninterested the entire call. I gave it till today, then decided to phone back in and see if I had indeed been started with an RMA. Shocker, I had not. Morgan, who was quite helpful, started up the RMA right away. I got my email and the cart to order the RMA, etc. If Google thinks they're holding a $349 authorization charge on my card for 3-5 weeks, they're ****ing high.
Let us know if you get any updated info.
NYCguy2020 said:
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
Click to expand...
Click to collapse
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
uberNoobZA said:
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
Click to expand...
Click to collapse
Indeed! Keep in mind too that the warranty is only for the original buyer and not transferable.
Sent from my Nexus 4 using Tapatalk 2
I ordered an RMA replacement yesterday, just got my shipping confirmation and tracking number today.
Does anyone know if this will be stuck at the same yellow screen for another week, just like usual? Or does it actually ship?
If you're lucky it gets updated the same day, as I've seen. If you're unlucky you may get it tomorrow, or get lost in the abyss. Here's to hoping for you.
efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed
So I lost my beloved One last week and I'm still waiting on Asurion to ship me a phone. Has anyone had to get an insurance replacement yet and if so how long did it take? Every rep I speak to gives me a different time frame. Some say 1-3 days and some say 7-10 business days. I'm getting antsy and want my One back.
Noctesolis said:
So I lost my beloved One last week and I'm still waiting on Asurion to ship me a phone. Has anyone had to get an insurance replacement yet and if so how long did it take? Every rep I speak to gives me a different time frame. Some say 1-3 days and some say 7-10 business days. I'm getting antsy and want my One back.
Click to expand...
Click to collapse
I'm not positive what the Asurion replacement turn around is on the One but I received other replacement phones and I always received them within 48hrs.
Noctesolis said:
So I lost my beloved One last week and I'm still waiting on Asurion to ship me a phone. Has anyone had to get an insurance replacement yet and if so how long did it take? Every rep I speak to gives me a different time frame. Some say 1-3 days and some say 7-10 business days. I'm getting antsy and want my One back.
Click to expand...
Click to collapse
last week and no phone yet ?
You need to get Sprint on that as well
retention number 888-273-9460
Retentions pretty much said "Sorry about your luck" and told me to open a new line for a phone if I couldn't wait 3 weeks for an insurance replacement and didn't want to pay retail. Kind of let down over Sprints customer service through this process. I love paying for service and not having a phone.
I just dropped my One and the screen is shattered, plan to file a claim soon. Biggest worry I have is that they won't give me a One but a different phone. I don't mind waiting a few weeks if thats what it takes. Thoughts?
funstuf234 said:
I just dropped my One and the screen is shattered, plan to file a claim soon. Biggest worry I have is that they won't give me a One but a different phone. I don't mind waiting a few weeks if thats what it takes. Thoughts?
Click to expand...
Click to collapse
the have to give u a comparable fone, meaning they don't have a one then they give u a s4 which u could sell and buy a brand new one for... samsung prices on resell is almost as good as apple smh
new or refurbished?
was wondering if you discussed if your replacement was new or are they sending refurbs yet? I have cracked screen so I was curious. thx.
I just got my replacement phone a few days ago. Assurion said they were back ordered but I received my phone before I got my tracking email.
Sent from my HTCONE using xda app-developers app
---------- Post added at 02:53 AM ---------- Previous post was at 02:49 AM ----------
My phone was stolen on the 11th filed a claim on the 13th trying to hold off and track my phone. Received my phone Thursday. So three days is the wait time.
Sent from my HTCONE using xda app-developers app
That's really good to know. I assume the phone was brand new considering there probably aren't any refurbs.
I claim my on April 26, they send me evo lte in 48 hours, so i claim that is not the phone, they gonna replace. Im still waiting. they said is on back order
funstuff234 said:
That's really good to know. I assume the phone was brand new considering there probably aren't any refurbs.
Click to expand...
Click to collapse
Yeah. It was brand new
Sent from my HTCONE using xda app-developers app
Pacemaker2 said:
I claim my on April 26, they send me evo lte in 48 hours, so i claim that is not the phone, they gonna replace. Im still waiting. they said is on back order
Click to expand...
Click to collapse
Iv'e heard this happening to a lot of people. Going to call them to make sure they don't mess up.
How does everyones phone get lost or stolen from them? Isnt a phone something you keep in your pocket when not in use?
I have a feeling people are just taking advantage of Asurion policies on lost and stolen phones.
I heard they getting rid of that policy really soon anyway.
Sent from my HTC One using xda premium
I guess no one steal in your world. My phone was stolen at work. Thousands work there everyday. Sometimes **** happen.
Sent from my HTCONE using xda app-developers app
edub186 said:
I guess no one steal in your world. My phone was stolen at work. Thousands work there everyday. Sometimes **** happen.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
So you have no pockets, no locker?
Sent from my HTCONE using Tapatalk 2
thlinx said:
So you have no pockets, no locker?
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
I left it in my jacket pocket. I now have a locker.... You guys need to be serious. I've been with sprint for over 10 years. And probably only had 4 replacements. I don't need to scam for money. It's really irritating when there is people like you that make assumptions of people and don't even know their name.... I just hope you guys never have anything stolen from you since you two live in a perfect world. Or maybe it's my avatar that would make you have a prejudice assumption.
Sent from my HTCONE using xda app-developers app
edub186 said:
I left it in my jacket pocket. I now have a locker.... You guys need to be serious. I've been with sprint for over 10 years. And probably only had 4 replacements. I don't need to scam for money. It's really irritating when there is people like you that make assumptions of people and don't even know their name.... I just hope you guys never have anything stolen from you since you two live in a perfect world. Or maybe it's my avatar that would make you have a prejudice assumption.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I work at a place where they conduct background checks and not some place which losers go through your pockets. And if I ever worked in such a place I'll leave my phone at home or in the car.
Sent from my HTC One using xda premium
shook187 said:
I work at a place where they conduct background checks and not some place which losers go through your pockets. And if I ever worked in such a place I'll leave my phone at home or in the car.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Could've sworn most jobs do background checks. Oo
Sorry your job isn't the first place to do this
Sent from my HTCONE using xda app-developers app
Misplacing a phone at the work place does happen.One of my coworkers just lost his note 2 because he left it on the charger for 10 min.And its a airport job so many different airlines workers are in and out of our breakroom.It's sad but It happens all the time.Background checks and everything
Sent from my HTCONE using xda app-developers app
So I just got off of the phone with Asurion and they're telling me they seem to be getting regular inventory of our phones in now. They said mine should ship no later than Thursday. I stil find it ridiculous that this is taking weeks but at least I'll get one soon.
I actually went to Sprint and paid full price for a new One this weekend after another talk with retentions. They told me to do that and take it back after my insurance replacement comes in. Seems a little extreme I should have to shell out 600 bucks while waiting weeks for an insurance replacement but they promised me the restocking fee would be waived.
Also to the guy claiming there's too many people abusing insurance replacements; sorry sir but not all of us live in a perfect world. My phone actually walked off from one of the more classy bars in St. Louis where you wouldn't think there are any shady characters around. I set it on the bar for less than 2 minutes inches from me and somebody was smooth enough to swipe it without me or anyone else in my group noticing. There are thieves around regardless of where you are and thinking there isn't is pretty naive.
OK so long story short, my wife claims someone stole her note 4 while at the swap meet. Her first mistake was having it resting on the baby stroller where anyone can snatch it, instead of in her pocket/purse. I already called t-mobile to suspend that account and blacklist it, how much is it gonna cost me to get a new or refurbished device if I'm on the jump/protection plan.
Sent from my SM-N900T using Tapatalk
I think 150 or 200 somewhere along that line
150 dollars, and you will get a new phone, its too early for returns in order to have refurbished ones
d12unk13astard said:
OK so long story short, my wife claims someone stole her note 4 while at the swap meet. Her first mistake was having it resting on the baby stroller where anyone can snatch it, instead of in her pocket/purse. I already called t-mobile to suspend that account and blacklist it, how much is it gonna cost me to get a new or refurbished device if I'm on the jump/protection plan.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Why didnt you just ask how much it was gonna cost to replace it when you callled to report it stolen?
Thanks, that doesn't seem too bad. She is going crazy without her note 4 lol. Her previous phone was a galaxy ring on virgin mobile so she had quite the upgrade haha.
Sent from my SM-N900T using Tapatalk
d12unk13astard said:
OK so long story short, my wife claims someone stole her note 4 while at the swap meet. Her first mistake was having it resting on the baby stroller where anyone can snatch it, instead of in her pocket/purse. I already called t-mobile to suspend that account and blacklist it, how much is it gonna cost me to get a new or refurbished device if I'm on the jump/protection plan.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
150 and definitely a refurbished one. Make sure you tell em you need everything battery cover phone s pen and so forth
BAD ASS NOTE 4
Did you use android device manager to look for it? What about Samsung locate online on your account? You do know that these items are built in the phone by default?
$150 insurance deductible.
Had to pay that when my Note 3 fell into the toilet.
Don't text and pee.
d12unk13astard said:
OK so long story short, my wife claims someone stole her note 4 while at the swap meet. Her first mistake was having it resting on the baby stroller where anyone can snatch it, instead of in her pocket/purse. I already called t-mobile to suspend that account and blacklist it, how much is it gonna cost me to get a new or refurbished device if I'm on the jump/protection plan.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Sorry to hear that. Note 4 falls into the $175 category
you can process the claim online or at 866-866-6285
https://myphpinfo.com/#aths
Note 4 is 175 ... Its the top premium device. Up there with iPhone and S5. Also considered a phablet the restocking fee us 75 and not the usual 50 if you want to return
bradbutter said:
Note 4 is 175 ... Its the top premium device. Up there with iPhone and S5. Also considered a phablet the restocking fee us 75 and not the usual 50 if you want to return
Click to expand...
Click to collapse
It says 50 on my box........
Then the employees in your store just put the wrong sticker on and don't know what there doing. I can guarantee if you want to return it the system would have auto generated a 75 dollar restocking fee and the manager would have to adjust it. Same thing with iPhone 6 plus. They have tablet deductibles and restocking fees
dandan112988 said:
It says 50 on my box........
Click to expand...
Click to collapse
mine says 50 also
bradbutter said:
Then the employees in your store just put the wrong sticker on and don't know what there doing. I can guarantee if you want to return it the system would have auto generated a 75 dollar restocking fee and the manager would have to adjust it. Same thing with iPhone 6 plus. They have tablet deductibles and restocking fees
Click to expand...
Click to collapse
Maybe you just don't know what the hell you are talking about. Maybe you've had nothing but law biding citizens assisting you. But it's $50.....at least in the real world.
nano303 said:
Maybe you just don't know what the hell you are talking about. Maybe you've had nothing but law biding citizens assisting you. But it's $50.....at least in the real world.
Click to expand...
Click to collapse
Maybe you need to calm down ... I clearly just said employees make the error all the time and managers can change or remove it if need be. Nobody assisted me. I work for the company 40 hours a week. I know what I'm talking about its been like that since the note 2. If your box has a 50 sticker they are going to abide by that. But its 75 restocking for the note 4 and 6 plus. Idk why your so avid about a restocking fee for a phone you most likely CANT even return.....but calm down
bradbutter said:
Maybe you need to calm down ... I clearly just said employees make the error all the time and managers can change or remove it if need be. Nobody assisted me. I work for the company 40 hours a week. I know what I'm talking about its been like that since the note 2. If your box has a 50 sticker they are going to abide by that. But its 75 restocking for the note 4 and 6 plus. Idk why your so avid about a restocking fee for a phone you most likely CANT even return.....but calm down
Click to expand...
Click to collapse
Oh oops didn't know you work their. My mistake m8.
The real world ..... Like I said ..they have tablet restocking fees
d12unk13astard said:
OK so long story short, my wife claims someone stole her note 4 while at the swap meet. Her first mistake was having it resting on the baby stroller where anyone can snatch it, instead of in her pocket/purse. I already called t-mobile to suspend that account and blacklist it, how much is it gonna cost me to get a new or refurbished device if I'm on the jump/protection plan.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Now you need to get the app GOTYA. would of probably saved your phone. it would of sent an email to you with a photo taken of the thief and the location & what wifi they are connected too and such...also register your Sim card with the app and only yours will work/& emails you the details. Every single time they fail to put correct password you will get am email I got the pr0 just for good measures.
Lookout does the same, and is free with jump t-mobile
Just called my local Tmobile store they said the restocking fee for the Note 4 is $50
---------- Post added at 11:39 PM ---------- Previous post was at 11:38 PM ----------
.....and my box says $50 also, lol!
Hello I pre-ordered galaxy note 4 and its having issues. The phone doesnt charge properly...i have to plug it in and out couple times for the phone to recognize that it is connected to charger and "dock is connected" notification is keep coming up..so i called tmobile and since warranty is issued, they are going to send out a replacement. My comcern is that they are probably going to send a refurb without any accessories right? I heard some rare instances they send out brand new but most likely its refurb. Anyone has an experience with tmobile refurbs? Are they any good or bad?
Thank you
They probably don't have any refurbished units yet, so you may get a new one. Have got tried another charger? I've seen a couple reports of the adaptive chargers failing.
I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH
Thx for the reply
yes i have my wife got the same phone so tried her charger on my phone and my charger on her phone and its my phone that is having issues. Rep told me that i might be getting a new one but the terms are "brand new or like new" so he has no idea but when he was going through instruction he said it will come with no accessories. .idk if he is reading written terms or telling me i am getting a refurb...
Limeybastard said:
I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH
Click to expand...
Click to collapse
Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.
takgeun68 said:
Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.
Click to expand...
Click to collapse
Right fair enough. They said that as I didn't have "insurance" then it would be regular 7day ground delivery. Which will take me over my 14 day refund time frame. Shame but such is life.
I remember a couple of years ago when I was with AT&T they swapped out my GS4 at one of their authorized repair centers. The IMEI label on the back was different to the original one as it didn't have the Samsung logo on it so was definitely a refurbished unit. But worked well.
The T Mobile rep mentioned the same stuff to me as well. Saying it will be just the phone minus battery etc. But she did mention that it was coming directly from the manufacturer whoever that is in T Mobiles language maybe Assurion or Samsung?
My current build date according to the box is 11/5/14 previous to that it was 11/4/14. Made in crappy Vietnam. My perfect note 3 was made in prestigious China haha.
Sent from my SM-N910T using Tapatalk
I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.
kabuk1 said:
I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.
Click to expand...
Click to collapse
Care to indicate how you knew yours was brand new? Thanks.
Sent from my SM-N910T using Tapatalk
Limeybastard said:
Care to indicate how you knew yours was brand new? Thanks.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I used the refurb check function of the Phone Info app.
kabuk1 said:
I used the refurb check function of the Phone Info app.
Click to expand...
Click to collapse
Right, thanks.
Rumor has it that its approx 2 months before refurbs are ready after initial launch by Samsung.
Either way, does anyone know if the refurbed Galaxy phones are proceeded by a third party vendor for and behalf of t mobile or are they done by the manufacturer Samsung?
Sent from my SM-N910T using Tapatalk
Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.
Raver27 said:
Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.
Click to expand...
Click to collapse
Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
Sent from my SM-N910T using Tapatalk
Limeybastard said:
Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
Lol Yea bro..That's 99% of them,every once in a while you'll get 1 that knows a little something.
Well I can vouch for that. First rep insisted I goto store for replacement and then when she finally realized I wasn't wanting to take that route told me they had no stock LOL. The very same rep also told me to just send my Cel Fi signal booster back without a return label. Glad I didn't listen to her as the second rep needed the imei of the signal booster and created me a return label. That could have cost me $500.
Sent from my SM-N910T using Tapatalk
Right now I'm going through issue with my first returned note 4,sent to there fort worth,TX return center and they still haven't said nothing to me about receiving it,even tho ups tracking shows signed and delivered.They had to credit my account 31.50 because I have 2 note 4 on my account right now,because returned device hasn't been dropped off my account, it's going on 2 weeks now.
Just called tmo and was able to get a $50 credit due to the price drop and having bought the gs6 in the last 30 days. Give them a call if you recently picked up the phone before the price drop. Good luck.
Sent from my SM-G920T using XDA Free mobile app
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk
jonahtriangle said:
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
What are you talking about? That's what happens when you early adopt... at least you got a free year of netflix.
jonahtriangle said:
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
That's not exactly true... I've received $200 in TMO credit, $100 in Visa gift cards, three new phones, due to all the crediting, and four years of Netflix. Not to mention a 128GB device when I originally bought a 64GB one. You just need to be polite and they'll do anything for you. If one representative says no, hang up and call again.
Yes, I did adopt early. Preordered and had it delivered the very next day, on Friday.
I did not get netflix it was online only. I chose to get it at a store and no I did not get $100 Visa card or and upgrade to 128gb. Because I got mine full price the wee it came out. I even tried the $50 rebate for memorial day and was declined. I personally did not get one single promotional offer.
Sent from my SM-G920T using Tapatalk
---------- Post added at 01:24 PM ---------- Previous post was at 01:22 PM ----------
Oh and I was very polite but I was not persistant enough. Maybe if I had more time I could have gotten something.
Sent from my SM-G920T using Tapatalk
jonahtriangle said:
I did not get netflix it was online only. I chose to get it at a store and no I did not get $100 Visa card or and upgrade to 128gb. Because I got mine full price the wee it came out. I even tried the $50 rebate for memorial day and was declined. I personally did not get one single promotional offer.
Sent from my SM-G920T using Tapatalk
---------- Post added at 01:24 PM ---------- Previous post was at 01:22 PM ----------
Oh and I was very polite but I was not persistant enough. Maybe if I had more time I could have gotten something.
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
You should have tried the Netflix promo because it worked for any s6 within a time frame. They said it was only for pre-orders but it worked for both my phones I bought in store.
ThePagel said:
What are you talking about? That's what happens when you early adopt... at least you got a free year of netflix.
Click to expand...
Click to collapse
where was this free year of netflix?!
masri1987 said:
where was this free year of netflix?!
Click to expand...
Click to collapse
Samsungs had a website that you gave your imei and mac adress to verify your had a activated s6. After verification they emailed a Netflix code that put over a hundred dollar credit to your account.
ThePagel said:
Samsungs had a website that you gave your imei and mac adress to verify your had a activated s6. After verification they emailed a Netflix code that put over a hundred dollar credit to your account.
Click to expand...
Click to collapse
wow i totally did not get any of this info!!! How can i reap the benefits now? I got mine the first week :\
masri1987 said:
wow i totally did not get any of this info!!! How can i reap the benefits now? I got mine the first week :\
Click to expand...
Click to collapse
Well to be fair it was supposed to be only for pre-orders and they got a insert with the promo info. It just happened to work with non pre-ordered phones. I think it was worded like the first 50,000 pre orders get the Netflix promo.
ThePagel said:
Well to be fair it was supposed to be only for pre-orders and they got a insert with the promo info. It just happened to work with non pre-ordered phones. I think it was worded like the first 50,000 pre orders get the Netflix promo.
Click to expand...
Click to collapse
lucky them!
I bought my S6 on release day in a T-Mobile store. I got the Netflix deal with no problem. My wife upgraded from the Note 4 to the S6 Edge about 2 weeks before the price drop ? I called and they took $100 from the overall EIP. I'm cool with that!
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to all those who got the phones on the first week of the launch
i was the first one to get the phone from a store on the launch day april 11
i was rejected for the $50 memorial day gift as it wasnt in their time frame for purchase on top of that people who got the phone a month later got the 64gb s6 for the price of 32 gb
so overall we were fools to get this phone on the first week
i wrote a letter to the customer relations @ Tmobile and they responded in a week saying the do understand the situation but cannot change the terms in the promotion , however they still went ahead and gave me a $50 credit on my bill
scorpio_bpl86 said:
to all those who got the phones on the first week of the launch
i was the first one to get the phone from a store on the launch day april 11
i was rejected for the $50 memorial day gift as it wasnt in their time frame for purchase on top of that people who got the phone a month later got the 64gb s6 for the price of 32 gb
so overall we were fools to get this phone on the first week
i wrote a letter to the customer relations @ Tmobile and they responded in a week saying the do understand the situation but cannot change the terms in the promotion , however they still went ahead and gave me a $50 credit on my bill
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Some of you might have been fools for buying within the first week but I can tell you right now I was not. I knew I was not going to get the best price and miss out on alot of deals by buying the first week, I just wanted the phone and didn't want to wait.
jonahtriangle said:
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
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Are you really upset because you paid top dollar and bought it the very week it came out? Are you new to buying -anything-? That's how EVERYTHING works. when something new and shiny comes out it's expensive as crap, after the initial few weeks it slowly starts dropping in price until its outdated and massively cheap or not even on the market anymore. How is someone having to explain this to you?
Paradoxumical said:
That's not exactly true... I've received $200 in TMO credit, $100 in Visa gift cards, three new phones, due to all the crediting, and four years of Netflix. Not to mention a 128GB device when I originally bought a 64GB one. You just need to be polite and they'll do anything for you. If one representative says no, hang up and call again.
Yes, I did adopt early. Preordered and had it delivered the very next day, on Friday.
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I would -LOVE- for you to break down how all this occurred in a step by step format so others could benefit from your way of handling their customer service in the future if you'd be so kind please. Due to various issues with Tmobile screwing me over and me finally figuring it out (related to their "warranty" that doesnt warranty -anything-) and ongoing issues within my account, I was given a MASSIVE discount on the S6, 2 free phones and 200 dollars credit, but again that was mostly due to me realizing theyve been screwing me over for a -long- while, then not giving in until they evened the score properly. (Also got the netflix promo, but that was unrelated to their compensation)
jonahtriangle said:
I did not get netflix it was online only.
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The netflix promotion was available for any and all S6/Edges during the promo timeframe, I got mine in-store the day it came out and was able to use the online promo for netflix without issue
scorpio_bpl86 said:
to all those who got the phones on the first week of the launch
i was the first one to get the phone from a store on the launch day april 11
i was rejected for the $50 memorial day gift as it wasnt in their time frame for purchase on top of that people who got the phone a month later got the 64gb s6 for the price of 32 gb
so overall we were fools to get this phone on the first week
i wrote a letter to the customer relations @ Tmobile and they responded in a week saying the do understand the situation but cannot change the terms in the promotion , however they still went ahead and gave me a $50 credit on my bill
Click to expand...
Click to collapse
I'm all for trying to get freebies and do it myself regularly, but if you are -honestly- upset that you got "screwed" over because you didn't get a cheaper price or special goodies on an initial release purchase, you're just being silly. that's how EVERYTHING works. the early adopters get the highest price and often buggy product in return for being "The first of the first". how does anyone not get that? It happens with quite literally everything, with technology being a leader in example.