Ok, have searched couldn't find any information about my question directly. Am looking at unlocking my first HTC device (My Samsungs were so much easier...not easier but less complicated) and have a question in relation to the warranty and the process of unlocking as first time have to deal with the Tampered flag and HTC Dev.
Unlocking the bootloader voids the warranty but now that there is S-off you can get rid of the tampered flag. But you still have to have to use HTC Dev to unlock the bootloader. So won't HTC have a log of you doing this and can void your warranty irrespective if you get rid of the tampered flag and relock the phone? As am from Australia may not deal with HTC direct but you never know.
Well, requesting an Unlock_code.bin from HTCDev doesn't mean you're gonna use it and HTC will never know if you'd use the token or not. So, imho I think warranty should be fine as long as you set your bootloader to "locked" status before sending it for service.
You don't need to go through HTCDev if you use revone.
hello there , im new to htc but have read a lot about rooting and unlocking , so i was getting excited to root my new HTC ONE which i bought from Dubai just few days ago , anjd b4 doing anything and just going to the bootloader there was my surprise!!!! it says " tampered and unlocked" shudnt this be only if i unlocked it personally????, and adding to my surprise when i wanted to check the stock recovery which it turned out to be CWM ,, now im wondering , does this come with a new Fon or does it mean the Seller sold me a used Fon?
thanks
badboykiller said:
hello there , im new to htc but have read a lot about rooting and unlocking , so i was getting excited to root my new HTC ONE which i bought from Dubai just few days ago , anjd b4 doing anything and just going to the bootloader there was my surprise!!!! it says " tampered and unlocked" shudnt this be only if i unlocked it personally????, and adding to my surprise when i wanted to check the stock recovery which it turned out to be CWM ,, now im wondering , does this come with a new Fon or does it mean the Seller sold me a used Fon?
thanks
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The boot loader being unlocked could possibly be wherever you bought it installing third party software, but no new phone will come with CWM Recovery.
Sent from my HTC One using XDA Premium 4 mobile app
Does anyone know tmobile position on warranty replacements on unlocked devices being returned? And what has to be done for tmobile or HTC to initiate a warranty replacement?
Sent from my HTC One using xda app-developers app
Probably be wise to go the S-Off route so you can LOCK the bootloader and not RE-LOCKED?
Can you relock it without the stock RUU+
Sent from my HTC One using xda app-developers app
No RUU is needed unless you've installed a custom ROM as well. Either use the RUU or restore from a stock nandroid for your CID, then flash the stock recovery, and lock it with revone
Any luck?
I'm having some hardware issues with my HTC one, but I'm afraid to send it to TMobile for exchange as I flashed the bootloader with the GPE, and I don't know how to restore all they way back to stock (and might be risky).
an0m13 said:
I'm having some hardware issues with my HTC one, but I'm afraid to send it to TMobile for exchange as I flashed the bootloader with the GPE, and I don't know how to restore all they way back to stock (and might be risky).
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It's not risky as long as you follow the directions. Just use the RUU and it will overwrite everything. You still have to change the bootloader status with revone or something.
aooga said:
It's not risky as long as you follow the directions. Just use the RUU and it will overwrite everything. You still have to change the bootloader status with revone or something.
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Actually it was a pretty easy process by following the following guide and some xda posts http://www.htc1guru.com/guides/return-stock-guide/
It really depends what's wrong with your phone. Unlocking your bootloader does NOT automatically void your warranty. I don't understand how that paranoia was allowed to spread so quickly and so far. I once took an HD2 back to T-Mobile running ANDROID on it. The guy just said "that's awesome" and sent it in for warranty repair. I got it back with winmo again but still. Point is you should really just go ask. If all else fails THEN you can go through all the relocking and returning to stock steps...
And before we get all the usual responses of "warranty says.."" when you unlock it it says..." And so on and so on, warranties are made to protect the consumer, you. Not the manufacturer/carrier. Unless something you flashed on it specifically broke it. They have to honor the warranty.
Long store short: HTCDev site allows for easy unlocking but it requires the user to enter a token that marks them in their system as having an unlocked bootloader, thereby allowing them to void your warranty in cases where software modifications had no play in hardware faults.
The problem: Revone grants S-Off but I heard from an XDA thread stating that the new OTA update for the HTC One might have patched this exploit; the current and only RUU available is this current version. (http://forum.xda-developers.com/showthread.php?t=2375223&page=14) I have accidentally reset my phone before and it actually downgrades this update, making it possible for the Revone exploit to work.
So here is my plan to bypass this (This is my first time playing with an Android phone so I'm not sure if this would even work.):
1.) Reset phone to out-of-box version.
2.) Backup stock ROM. (Don't know if this is possible without root; if not, then my plan is screwed.)
3.) Use Revone to obtain S-Off,
4.) Change MID and CID, then flash Google Play Edition RUU.
5.) Unlock bootloader via "fastboot oem unlock" to bypass HTCDev unlock.
To Revert Back to Stock:
6.) Use Revone to remove "tampered" and change "unlocked" to "locked." (not "re-locked")
(Another method: http://forum.xda-developers.com/showthread.php?t=2044670)
7.) Flash the backup of the stock ROM.
8.) Remove S-Off with "fastboot oem writesecureflag 3."
(Not sure if this works but the source is here: http://forum.xda-developers.com/showthread.php?p=25173401)
9.) Send back to HTC with an active warranty.
Could this theoretically work? Sorry about the noob-ness; I use to be an iSheep so forgive my ignorance if all of this is just complete crap.
Edit: The point of this is to keep the version of stock ROM that is exploitable with Revone so S-Off can be obtained once more. If unless someone can confirm that the current T-Mobile RUU is exploitable.
This will only work if you're not on the new boatloader before you try to s-off.
Sent from my HTC One using Tapatalk 4
I don't know of a way you will be able to backup the stock ROM without having a custom recovery which requires an unlock. At least backing up everything system/data as you alluded. It would require CWR or TWRP.
You also will be required to change your MID and CID back as well before going stock, I'll admit its a little dangerous but everything except the backup seems sound.
Sent from my Nexus 10 using Tapatalk 4
You're making this complicated for no reason :S Get S-Off, flash stock rom found on Android Development forum, send it to HTC S-Off, they don't care. They have bigger issues at the moment anyway, what with losing half their design team.
yorkies88888 said:
Long store short: HTCDev site allows for easy unlocking but it requires the user to enter a token that marks them in their system as having an unlocked bootloader, thereby allowing them to void your warranty in cases where software modifications had no play in hardware faults.
.
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I believe your basic premise that unlocking your bootloader via HTCDev website method leads to your warranty becoming void is incorrect.
The following article explains in some detail why your warranty remains intact
http://android-revolution-hd.blogspot.co.uk/2013/03/unlocking-bootloader-or-flashing-custom.html?m=1
Sent from my HTC One using xda app-developers app
paul_59 said:
I believe your basic premise that unlocking your bootloader via HTCDev website method leads to your warranty becoming void is incorrect.
The following article explains in some detail why your warranty remains intact
http://android-revolution-hd.blogspot.co.uk/2013/03/unlocking-bootloader-or-flashing-custom.html?m=1
Sent from my HTC One using xda app-developers app
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Unfortunately, HTC Repair Centres will void warranty if they see it is unlocked or tampered, and the article you linked is old and cannot be used as fact. Many people have had their warranties voided because of this. Sure, go sue HTC, but you will spend a lot of time, effort and cash doing that
Yes they can and will void your warranty, you knew the risks with unlocking the bootloader...should do your your
Research more in depth.
Sent from my HTC One using xda app-developers app
Matt said:
Unfortunately, HTC Repair Centres will void warranty if they see it is unlocked or tampered, and the article you linked is old and cannot be used as fact. Many people have had their warranties voided because of this. Sure, go sue HTC, but you will spend a lot of time, effort and cash doing that
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Most countries will have some form of consumer protection legislation, your legal rights will obviously vary from country to country.
In the the UK it's covered by the Sale of goods act . Throughout the rest of Europe there is equivalent legislation under a EU directive
There is no need for anyone to sue HTC or other company in order to obtain your legal right of redress should goods that you have bought new subsequently become faulty.
I am certain that USA and numerous other countries will have similar legislation.
I have read many posts on xda from people who reported that their phone had been repaired or replaced, having previously unlocked via HTC dev .
If you and others choose to believe otherwise, then that's fine with me, I just feel that what I sincerely believe is a misinformed opinion shouldn't go unchallenged.
Sent from my HTC One using xda app-developers app
Matt said:
Unfortunately, HTC Repair Centres will void warranty if they see it is unlocked or tampered, and the article you linked is old and cannot be used as fact. Many people have had their warranties voided because of this. Sure, go sue HTC, but you will spend a lot of time, effort and cash doing that
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I've actually just returned mine and I had no way to remove the tampered flag etc but they didn't bill me ... They didn't fix it either though lol, they said they'd changed the camera but the same fault still exists.
I spoke to a guy at HTC and he basically said your warranty would only be void if the fault was caused as a result of something you flashed or as a result of unlocking the bootloader (he mentioned the motherboard specifically). The problem I have is that I don't trust them enough to send it back again, I'd already been without it for 2 weeks and after all that it wasn't any different. My main concern though is that they could tell me the warranty was void and I couldn't do a thing but pay £25 to get me phone returned to me, un-repaired, or pay them to repair it, both are out of the question lol
You are over complicating the process. Assuming you are able to obtain s-off, as it is impossible for some one owners currently, use revone to s-off. Revone can also unlock the boot loader, so no need for htcdev at all.
If you want a GPe one, flash the ruu zip. If not, don't. But remember, if you just want GPe, you can flash a ROM. The ruu zip contains all the firmware too for a full conversion. You should change cid if you do it, to get ota's, but mid change is unnecessary.
When getting ready to return for warranty, if necessary, flash an official RUU.exe. You will need to lock your boot loader for this, and again, revone has a tool built in to lock it, not relock. You will not need to reset the tampered flag, because being s-off prior to flashing the custom recovery for the first time causes your phone to never run the security checks that flag it as tampered in the first place. Remember to change your cid to match the RUU.exe that you flashed. And leave the phone s-off when you turn it in. It may return in a state where you could not re s-off it. Also a few devices made it into the market this way, so they can not use it as a basis for voiding your warranty.
TL;DR:
Revone elimates the need to use HTCDev completely.
Do or don't flash GPe, that's up to you, but not a necessity.
An RUU will bring your phone completely back to stock, no need for backup.
Leave it s-off when you send it in.
Edit;
When I say no need for a backup, I mean if you're s-off and if you only need to get your device to 100% out of the box condition.
If you're playing around and flashing this and that, by all means, backup, backup, backup. You will be happy you did when you have to use one and don't need to start from the ground up.
Sent from my HTC One using XDA Premium 4 mobile app
Matt said:
Unfortunately, HTC Repair Centres will void warranty if they see it is unlocked or tampered, and the article you linked is old and cannot be used as fact. Many people have had their warranties voided because of this. Sure, go sue HTC, but you will spend a lot of time, effort and cash doing that
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They've always replaced and repaired my rooted/tampered phones, including HTC One.
Gooodd morning guys :cyclops:
Soooo last night i broke my screen because i stepped on it and since HTC is the best they have the Free HTC Advantage program.
Im rooted and need to send it for warranty so i need to relock the bootloader but for it not to say RELOCKED and instead LOCKED so HTC doesnt void my warranty so anyone wanna direct me on what steps i should take ?
Admin please close thread
Hello everyone,
I have an HTC One (M7) that I'm thinking of sending to the HTC Repair Center in Houston, TX to replace the camera module, which has the low light/pink tint issue. But I had some questions before I do.
1) My phone is OUT OF WARRANTY, so I will be paying for the repair.
2) My phone is rooted, s-off, and running a custom ROM (ARHD).
Question 1: Do I have to return the phone to s-on, stock ROM in order for HTC to work on the phone, even if it is not under warranty?
Question 2: Does anyone have a recommendation for another repair service other than HTC?
Thanks!
Mark
Mark937 said:
Hello everyone,
I have an HTC One (M7) that I'm thinking of sending to the HTC Repair Center in Houston, TX to replace the camera module, which has the low light/pink tint issue. But I had some questions before I do.
1) My phone is OUT OF WARRANTY, so I will be paying for the repair.
2) My phone is rooted, s-off, and running a custom ROM (ARHD).
Question 1: Do I have to return the phone to s-on, stock ROM in order for HTC to work on the phone, even if it is not under warranty?
Question 2: Does anyone have a recommendation for another repair service other than HTC?
Thanks!
Mark
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Since you are footing the bill it probably doesn't make a difference. I personally would put it back to stock, removed "tampered" then change it to "locked" but not go back to S-ON.
Sorry about question #2, I don't know any other.