Email app problem after KitKat update - Xperia Z Q&A, Help & Troubleshooting

Hi. About two weeks ago, I updates my XZ C6602 to KitKat. SInce then, I've had problems with the Email application. I have it configured with an ActiveSync account from the company. Just after updating, I received notifications for new incomming mail, but when I tapped the notificacion, an empty message(empty email) showed up; when I went to the message list(Inbox), I could only see messages that were downloaded to the phone before the update.
At first, I thought it may be a problem with the update, so I deleted the account and created it again. Contacts & Calendar syncs correctly, but when I open the Email app, the message list is empty and it says "No mail"; opening any other folder would result in the same message. Also, I'm still receiving notifications for new mail, but, as before, when I tap, I get an empty message(no even sender or subject). I have tried refreshing(autosync is already on for all accounts), but with no difference. "Last update" is only few seconds or minutes ago.
I decided to go a little bit further with this problem, so I checked the data folder for com.android.email. On the databases folder, I checked the SQLite files, and, to my surprise, the messages were there! All of them, but there seems to be no way to open them on the app.
Has anyone had this problem? Any idea on how to fix it?
Thanks in advance.

alvaroag said:
Hi. About two weeks ago, I updates my XZ C6602 to KitKat. SInce then, I've had problems with the Email application. I have it configured with an ActiveSync account from the company. Just after updating, I received notifications for new incomming mail, but when I tapped the notificacion, an empty message(empty email) showed up; when I went to the message list(Inbox), I could only see messages that were downloaded to the phone before the update.
At first, I thought it may be a problem with the update, so I deleted the account and created it again. Contacts & Calendar syncs correctly, but when I open the Email app, the message list is empty and it says "No mail"; opening any other folder would result in the same message. Also, I'm still receiving notifications for new mail, but, as before, when I tap, I get an empty message(no even sender or subject). I have tried refreshing(autosync is already on for all accounts), but with no difference. "Last update" is only few seconds or minutes ago.
I decided to go a little bit further with this problem, so I checked the data folder for com.android.email. On the databases folder, I checked the SQLite files, and, to my surprise, the messages were there! All of them, but there seems to be no way to open them on the app.
Has anyone had this problem? Any idea on how to fix it?
Thanks in advance.
Click to expand...
Click to collapse
backup data and do a factory reset.see whether it resolves the issue

Hi. First of all, thanks to androidtweaker1 for your suggestion. Unfortunatelly. I wont make a factory reset, mainly because it would take a day or two to backup and restore everything, and I don't have so much free time.
Today I updated the z-push version on the server. I did it because the installed version was a bit old(1.5.10 vs 2.1.3), without even thinking it would make a difference. But, as my XZ gave an error, because of that, I had to configure the account again(to have contacts & calendar sync) and, after that, I check the Email app and surprise! it now shows my messages
So, just if someone sees this at some time having the same problems, try first updating(or ask your sysadmin to do so) your z-push version. Really strange, because de Email app from W8 on my laptop worked OK with the old version.

Related

Ghost email showing in today screen.

I have a friend that has a tilt and someone supposedly upgraded her firmware. This did not delete all of her files but it did wipe out her email settings. She created a new email account with the same settings but in her today screen it shows two email accounts. The new one which functions perfectly when new email comes in the indicator shows and when you check all mail the indicator leaves.
Then theres the second one, which existed before the firmware update. It just shows 1 unread message constantly. If you select it, it just take you to the main messaging screen. Is there anyway to remove this via the registry a specific folder so this ghost email account does not show up with doing a hard reset.
enfinite said:
I have a friend that has a tilt and someone supposedly upgraded her firmware. This did not delete all of her files but it did wipe out her email settings. She created a new email account with the same settings but in her today screen it shows two email accounts. The new one which functions perfectly when new email comes in the indicator shows and when you check all mail the indicator leaves.
Then theres the second one, which existed before the firmware update. It just shows 1 unread message constantly. If you select it, it just take you to the main messaging screen. Is there anyway to remove this via the registry a specific folder so this ghost email account does not show up with doing a hard reset.
Click to expand...
Click to collapse
Tell her to go to the messaging app and check the system folder. It has an inbox also. I got that when I installed BBC and removed and reinstalled about 10 times before I actually found out what it was.
Hope this helps.
DN
I have also the system folder for BBC. Since a few days it shows 1 unreal mail which I can't delete. Do you know where I can delete this ghost mail?

Lost ability access email messages Kaiser Tilt WM6.1

Hello, Please forgive me if this is anywhere on the forum, but I have searched everywhere and cannot find it.
I have lost the ability to get any emails and messages. This is not just a problem of not being able to send, I can no longer even see my email and message accounts. When I tap messaging or email, on my front screen in programs or wherever else, there is just a brief pause and then nothing happens.
I am using Mobile 6.1 on an unlocked Tilt (kaiser). I have a number of SPB programs running. I upgraded the ROM about a year ago, but I cannot remember which one it is. I have tried using a backup of the phone that I saved with SPB plus. Nothing.
I've tried hooking it to active sync and then trying to sync the emails. Not only nothing, it cannot sync--though this was a problem long before.
There are a few other quirks, too I use Tmobile and there is a signal that you have a phone message. I go into voicemail and there are no messages, but the symbol still remains.
Also, when it boots up, it tells me that there is a problem with my voice command program.
How do I get email and messaging back without reinstalling everything?
Has anyone ever heard of not being able to access the email and message functions of outlook at all-- and have them just stop suddenly.
Thanks
Fized the Problem
I am not sure what fixed it, but I went all around the site. I decided to try two things before reinstalling everything. First, I deleted any of the new programs I had installed recently. That did not do it. Then I popped out the storage card and rebooted. That did it -- but then I had a lot of memory problems. (I don't mean in my head, though I do sometimes.) So I uninstalled some of the larger programs, such as the SPBs. It is finally working again.
I'm not sure what happened, but if others are having this problem, try this first and see if it works.
PS It is fixed, not fized. Sorry about that
I'm not sure if I got that right or not, but is the problem that your inbox doesn't even open or it opens but the mail sync isn't working??? for me i had a problem in my mail sync and it wasn't solved except when i changed which internet connection type the programs should use.
Outlook not opening .. fixed
Ipepper said:
Hello, Please forgive me if this is anywhere on the forum, but I have searched everywhere and cannot find it.
I have lost the ability to get any emails and messages. This is not just a problem of not being able to send, I can no longer even see my email and message accounts. When I tap messaging or email, on my front screen in programs or wherever else, there is just a brief pause and then nothing happens.
I am using Mobile 6.1 on an unlocked Tilt (kaiser). I have a number of SPB programs running. I upgraded the ROM about a year ago, but I cannot remember which one it is. I have tried using a backup of the phone that I saved with SPB plus. Nothing.
I've tried hooking it to active sync and then trying to sync the emails. Not only nothing, it cannot sync--though this was a problem long before.
There are a few other quirks, too I use Tmobile and there is a signal that you have a phone message. I go into voicemail and there are no messages, but the symbol still remains.
Also, when it boots up, it tells me that there is a problem with my voice command program.
How do I get email and messaging back without reinstalling everything?
Has anyone ever heard of not being able to access the email and message functions of outlook at all-- and have them just stop suddenly.
Thanks
Click to expand...
Click to collapse
I had the same problem with Outlook not opening for email or text messages. The problem seems to be that there were several messages in the outbox which would not send. I had specified that attachments be placed on the storage card when available.
To solve the problem of Outlook not opening I first ran the Microsoft Installer Package “WindowsMobile61-KB958639.msi” to correct the SMTP email sending problem. Next I removed the storage card and rebooted the device. Outlook then opened and I did a send and receive which cleared the outbox. Then I replaced the storage card.
The problem of Outlook not opening appears to be fixed.

Hotmail Deletion Issue

So, my problem is that every time I receive a new message in hotmail, I read it and delete it. And, each time I delete a message at the top of the list, a new message appears from the end of my inbox. The trouble is, the old message appears as new at the bottom of my message list. Is there a setting that I am missing?
-bb
bleedingblue said:
So, my problem is that every time I receive a new message in hotmail, I read it and delete it. And, each time I delete a message at the top of the list, a new message appears from the end of my inbox. The trouble is, the old message appears as new at the bottom of my message list. Is there a setting that I am missing?
-bb
Click to expand...
Click to collapse
Go into your settings in the hotmail account, and check never for update frequency. Then log into your account on your computer and delete the emails. I was having the same problem with aol account, I deleted the emails like 10 times and they kept coming back, so thats what I did. Once you delete them on your computer they might come back one more time, but after you delete them this time they won't come back.
blas4me said:
Go into your settings in the hotmail account, and check never for update frequency. Then log into your account on your computer and delete the emails. I was having the same problem with aol account, I deleted the emails like 10 times and they kept coming back, so thats what I did. Once you delete them on your computer they might come back one more time, but after you delete them this time they won't come back.
Click to expand...
Click to collapse
Does this still allow hotmail to update?

[Q] GMail not syncing correctly.

I flashed to JM5 the other day and setup my google account on startup as usual.
Everything came down ok - calendar, contacts and mail. I have push enabled and I get informed of my mails almost instantly as expected. I can mark them as read and/or delete them without issues.
The issues come later when I sign onto my GMail account on my home PC - all the mails I have read/deleted during the day are still marked as unread and I have to re-read/re-delete them. Everything else works fine!
Can anyone shed any light on this?
I've tried to delete the account and re-add but it says I can't remove it (since other apps are so dependent on it) without a factory reset.
i've my gmail account configured to Archive downloaded/read emails
megakid said:
I flashed to JM5 the other day and setup my google account on startup as usual.
Everything came down ok - calendar, contacts and mail. I have push enabled and I get informed of my mails almost instantly as expected. I can mark them as read and/or delete them without issues.
The issues come later when I sign onto my GMail account on my home PC - all the mails I have read/deleted during the day are still marked as unread and I have to re-read/re-delete them. Everything else works fine!
Can anyone shed any light on this?
I've tried to delete the account and re-add but it says I can't remove it (since other apps are so dependent on it) without a factory reset.
Click to expand...
Click to collapse
I have the same problem, and it started recently...past two weeks probably. It is annoying, I'll open gmail on the phone, read the messages, close gmail, open gmail and they are right back.
I'm on a Vibrant, search feature brought me here...

error 86000108

when i try to sync my emails with my live.de (hotmail) account i always get the error 86000108. if i uncheck the email-sync box synchronization works fine (without email of course). if i check the box again i get this error back (m.hotmail.com).
the used email is my live.id so i can´t delete it from my phone and set it up again afterwards to see if it works fine then...
From memory 86000108 used to relate to having a corrupted item causing the sync to fail. In this case obviously in your mailbox which would explain why disabling it allows the rest of the sync to complete.
I would check Hotmail for any corrupted items and delete them.
Do you have anything else that syncs that mail, Outlook etc?
Yes I have (outlook 2010).
Nevertheless after some hours of swearing and trying I found the solution:
I tried to sync ALL emails, after switching to "only emails from the last month" it works fine. Seems it can´t handle too many mails...
Regards
Similar solution for me - thanks!
It turned out I had a 24mb email that was stopping the sync. Once I permanently deleted the large email, syncing started working straight away.
Just helped a friend with the same issue but a different error code. was his primary live account and it wouldn't sync.
Emptied out his live account but it still wouldn't sync... finally we cleaned out all his messages on his phone (including emptying the deleted messages folder) and that seemed to do the trick!!

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