Database Develop

How many times can you use your warrenty

for T-Mobile G1 if it's still been under a year since first purchase?

errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed

Meltus said:
errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed
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I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.

Well, do you pay for insurance?
T-Mobile will only replace your phone for certain things. If you drop and break your phone, physical damage, they will NOT replace it. This is why you pay for insurance through your Network Provider (T-Mobile in this case).
Now if you're having software issues, maybe your camera stopped working, or you bricked your phone, you can get T-Mobile to replace it for free, however you need to explain yourself correctly. If you brick your phone, tell them you received and OTA update, and now your phone won't boot up. Or if it is something legitimate like your Camera stopped working for w/e reason (I've had to replace x1 of my G1's because of this, and I received a new one, free of charge), explain that to them, "One day it stopped working, and hasn't worked sense", blah blah. They're probably try and instruct you over the phone to do a wipe/factory reset, just go along with it, and remember: ALWAYS PLAY DUMB.
Anyways, to answer your question:
-if pay for insurance, then yes, you can break your phone as many times as you want, however you have a co-pay to pay (It was $130, it might be less now).
-If you've broken your phone, and don't have insurance, either replace it yourself, or you're screwed.
-If you've bricked your phone, or have some kind of software issue, you can get it replaced for free, as long as you do it right.
Hope that answers your question.

Ace42 said:
I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.
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yes this is indeed what i mean. thanks for the help both of you.

personal experience..
I got 6 blackberry pearls in a span of 10 months when they first came out...

[Q] WHY can't the Nexus One bootloader be re-locked?

I understand that currently it cannot be relocked on it has been unlocked. But I would like to know why if anyone knows?
Would it be possible in the future?
And is there anyone working on this now?

There is no real reason to want to work on figuring it out.
The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases.
So no good reason to re-lock, and thus no real reason for devs to work hard on figuring it out.

Mine can be
Obviously that doesn't help you much though. To be able to lock it again, you need to know how to set S-OFF, which is something that (as it stands) can't be done.

Just wondering but if HTC honors the warranty on a phone with unlocked bootloader, why do the 2 different guides to rooting say one will void warranty (unlocking bootloader) and one will preserve the warranty (the one-click app)?

By law HTC can refuse to support but they are supporting for some strange reason. The disclaimers are there to warn that HTC could stop supporting at any time if they see unlocked bootloaders.

I think re-locking the bootloader is quite possible... the only problem at this point is... we don't know how... it could be a software or hardware hook, but ATM, no one knows...
And I don't believe anyone is eagerly trying to find this since HTC seems to be honouring hardware warranty even with unlocked bootloaders...

It is the price of doing business
Once the boot-loader is unlocked you can do things to your phone like over-clock the cpu or run the flash at super-bright for hours. In other words, you can do things that could damage your phone that would not be HTC's fault ... therefore they shouldn't be held liable.
So instead of just locking the phone down like most of the phones out there, HTC/Google give you a choice: Stay stock or unlock with one command. If you choose to unlock they they don't have to honour their warranty because you could be doing bad things to your phone.
The fact that they give us the choice is one of the reasons I bought this phone. The fact that they are honouring the warranties even when you unlock is extra nice of them.
Long story short: Unlocking is a sign that you've been messing with your phone and that is all it is. It is irreversible by design and there is no reason to reverse it.

It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).

Rusty! said:
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
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My money is on a special hardware device that HTC uses that force-flashes the entire rom on the phone. With out the special hardware, I am betting there is no way to do it.
But like others said, who cares. There is no point in putting effort in to something so irrelevant.

That's what I assumed, 'til I noticed my phone was S-OFF after being repaired.

Looks like something along those lines, just got my device back yesterday from having the power button fixed and its locked again. now that we have one click root i can now load CM6 without unlocking it again.

Clarkster said:
...The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases...
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They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader

Yeah thee only reason would be to cheat my warranty. but im glad to here that HTC has been honoring a lot of your guy's warranty's anyways.
To be honest a lot of manufactures dont fix the product, they just give you a new one anyways. so they made not even notice. right now im having a hardware issue with the trackball (i bought it on eBay :[ ) and i want to send it in but idk if i should??

mezhopking said:
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
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Sorry to hear, for me it never came up as a question. With you, since both are broken they probably assumed it was caused by software and wrote you off.
I would say keep trying they should be at least let you send it in, and then let you know if it truly is out of your warranty and give you a price to fix.

New phone :d
Called HTC and got some of the best customer service of my life. Told them my trackball wasnt working properly anymore and they are sending me a brand new phone with next day shipping. Never asked once about it being unlocked.
So it seems as you guys are right, as long as it isnt an issue that could be caused my unlocking and messing with you phone they will still honor your warranty.
BEST THING THO...I get to keep the battery, and i bought my phone used for 450 and now im getting a brand new phone

Just so you know OP. I unlocked my Boot loader, but my phone had hardware problems. So I called them, they said they would send out a replacement, next day I cancelled it for reasons I am not going to get into detail over. Well they replacement arrived and my card hold was realized, so I got two nexus's Think I am going to call them and still send the bad one back anyways though.
Moral HTC is has superb warranty!

[Q] Returning phone for repair

Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?

Terramoto said:
Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?
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I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.

Unbourne said:
I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.
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The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).

Terramoto said:
The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).
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I highly doubt they would keep it. They may check against serial number as far as warranty but I've never dealt with HTC directly. I want to say HTC's warranty is a year and no HTC one has been out a year so every HTC One is still covered by warranty. If anything comes of it just play dumb and say you bought it on Ebay.

When I had to send my One back to get its screen repaired, I asked the rep I was on the phone with about the bootloader. He told me that the bootloader/ROM only becomes a problem when they can't flash it to stock for whatever reason, in which case the repair center will charge extra for the hassle of reflashing your phone. I was also told that flashing my phone to as close to stock as possible should be fine. I doubt they check your software any more than this. As with the "keeping the phone" deal, they probably wouldn't do such a thing unless it was listed as a stolen phone and some agency forced them to keep it.
My broken (shattered glass) screen wasn't covered by the warranty so they probably didn't check my warranty status. It may be different in your situation, but I hope that this helps.

Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.

Anyway i was contacted by HTC in Portugal telling me, that because my phone was modified by Sprint the warranty is not valid in europe....

Terramoto said:
Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.
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how?????

Question about warranty

I buy an htc one from ebay, and I see the problem with the camera (when facing down only, night picture its seems ok) so, I dont know if return the phone, or if I can get warranty if I buy it from ebay. Or is better to return? I never have a problem with a new phone, s o i dont know what to do. And I must decide tomorrow, because I am not from USA and my brother will send me the phone or return depending on what i decide.
THanks for your time

lorddavid said:
I buy an htc one from ebay, and I see the problem with the camera (when facing down only, night picture its seems ok) so, I dont know if return the phone, or if I can get warranty if I buy it from ebay. Or is better to return? I never have a problem with a new phone, s o i dont know what to do. And I must decide tomorrow, because I am not from USA and my brother will send me the phone or return depending on what i decide.
THanks for your time
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Have you got any receipt or something to proof you can get your warranty?
I'm from Belgium and we need to proof that we bought the phone from that store to get the warranty.

Just was a purchase from other in ebay. So i think that is not valid for any store, with an ipod iw as able to get warranty without that, that why i ask

lorddavid said:
Just was a purchase from other in ebay. So i think that is not valid for any store, with an ipod iw as able to get warranty without that, that why i ask
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Rather replace it while you can, tell your brother to check for all possible defects, including the camera, gaps, heating etc..

Ok, but if he go to att store? (the phone is from att) they can change it? I dont want to go from a lot of process from ebay :/ it will be a lot of time.
And yes, my brother check and say that the phone is perfect. (and he like the camera more than his samsung haha) and he dont know that was a problem because he say that the photo are good, but i see that can get worse, thats why i want to replace it
I attach the photos. One is in night mode an dother normal mode, and the HTCwith the camera facing down. THe photos I see very good, but I fear a future problem

AT&T Refurbished Replacement

So, my flex fell ill, and it was time to get a replacement through at&t's warranty department. They ended up sending a refurbished phone, but considering its the flex, I can assume what was wrong with the refurb device in the first place. The new model has crippling retention, my last model had the slightest bit from the navbar. Just a white bit being on the screen can cause minimum 5 seconds of retention. I don't want them to send me another phone that was apparently "fixed". What should I do, because Im sure most of them were returned for bad screens, meaning that if I call again, before my old phone even makes it back to them, then I'll have to wait yet another 2 weeks for another bad screen.

dongdong6968 said:
So, my flex fell ill, and it was time to get a replacement through at&t's warranty department. They ended up sending a refurbished phone, but considering its the flex, I can assume what was wrong with the refurb device in the first place. The new model has crippling retention, my last model had the slightest bit from the navbar. Just a white bit being on the screen can cause minimum 5 seconds of retention. I don't want them to send me another phone that was apparently "fixed". What should I do, because Im sure most of them were returned for bad screens, meaning that if I call again, before my old phone even makes it back to them, then I'll have to wait yet another 2 weeks for another bad screen.
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You could go through lg or even through Insurance, but they will all do the same thing ATT does, Replace it with a certified like new device.
No one will give you a brand new device.

Know of any way to find out the previous issues a refurb device has had?

dongdong6968 said:
Know of any way to find out the previous issues a refurb device has had?
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unfortunantly not

jzsidebott said:
unfortunantly not
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Thanks anyways! I found a warranty place near me where I can try the phones first!