Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?
Terramoto said:
Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?
Click to expand...
Click to collapse
I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.
Unbourne said:
I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.
Click to expand...
Click to collapse
The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).
Terramoto said:
The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).
Click to expand...
Click to collapse
I highly doubt they would keep it. They may check against serial number as far as warranty but I've never dealt with HTC directly. I want to say HTC's warranty is a year and no HTC one has been out a year so every HTC One is still covered by warranty. If anything comes of it just play dumb and say you bought it on Ebay.
When I had to send my One back to get its screen repaired, I asked the rep I was on the phone with about the bootloader. He told me that the bootloader/ROM only becomes a problem when they can't flash it to stock for whatever reason, in which case the repair center will charge extra for the hassle of reflashing your phone. I was also told that flashing my phone to as close to stock as possible should be fine. I doubt they check your software any more than this. As with the "keeping the phone" deal, they probably wouldn't do such a thing unless it was listed as a stolen phone and some agency forced them to keep it.
My broken (shattered glass) screen wasn't covered by the warranty so they probably didn't check my warranty status. It may be different in your situation, but I hope that this helps.
Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.
Anyway i was contacted by HTC in Portugal telling me, that because my phone was modified by Sprint the warranty is not valid in europe....
Terramoto said:
Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.
Click to expand...
Click to collapse
how?????
Related
G1 Bricked? or not I think Yes...have you Solution for me
hi, i'm new on this forum
G1 Bricked? or not I think Yes...have you Solution for Me?
no fastboot access
no recovery access
press home and power nothing
press camera and power nothing
logo t-mobile stay on the screen
when i press scroll and power blue led mode appear
i have flash my phone many times and no problem
to day big problem, after flash my radio 1.5 for a radio 1.0, because problem with wireless connection, and Now after the reboot my phone no respond
do you have any idee for my problem
perhaps: goldcard solution or.....???
Please thank's for help
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
thanks you for your rapid ask, but i sure , exist a solution for the brick.
my phoneis not guaranteed because I bought it used
SNIFFF
There's no current solution for a brick. A brick is a brick and you're done. Sorry
I had the same issued as you are having i was also stuck on the t-mobile logo screen because of the radio update, and yes my phone got brick. but since i had insurance on the phone i took it to my local t-mobile made up some excuse that my phone stop working and they gave me a brand new one in store for free. gotta love the extra at 5 dollars you pay for insurance saved me from buying a new one lol.
Yup, you've got a brick. Most common brick actually, downgrading radio 9/10 times seems to leed to a brick. Currently there are no working fixes. There are rumors that either a serial->USB cable might help fix a brick or wiring up a jtag setup. There's info about both on the interwebs but neither has been proven to work on the dream yet afaik.
Here is my question. What were you doing before the brick happened? By chance did you install the special spl?
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
speoples20 said:
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
Click to expand...
Click to collapse
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
alritewhadeva said:
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
Click to expand...
Click to collapse
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
cidica said:
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
Click to expand...
Click to collapse
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
alritewhadeva said:
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
Click to expand...
Click to collapse
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
just tell them your phone wont boot up if you cant get to recovery or android screen neither can they on your phone so they will never know what u did to it
cidica said:
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
Click to expand...
Click to collapse
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
alritewhadeva said:
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
Click to expand...
Click to collapse
I work for T-mobile and telling them you broke the hardware on the phone is NOT covered under warranty. The manufacture's warranty only covers phone defects not people dropping their phone. A touch screen going out is an example of hardware covered under warranty. Software is covered under warranty as well and all you have to say is the phone won't boot past the G1 screen. Thats all you have to say.
All right. I rest my case then O mighty T-Mobile worker. No sarcasm haha.
Yeah its true, you do have to be careful if you plan on using the warranty route if its not totally legit, but then I suppose it differs depending on region. Over here in the UK it covers quite a few things like accidental dropping of the mobile, water damage etc. Which reminds me, I need to add my mobile to my monthly insurance policy...
The insurance isn't really worth it =/ Even if you claim it you still have to pay 130$ here in NY
Blimey... I pay £6/m (thanks to my credit card policies) instead of the usual £9/m that covers the mobile phone over accidental damage, theft, water damage, software damage etc. However if I do make a claim I think its £30-£40 for a replacement G1.
HELP! Is my g1 bricked?
After reading a few other thread I believe my g1 is bricked.
I was trying to install Superhero G3. After installing the radio provided in this thread:
http://androidcommunity.com/forums/f56/official-hero-g3-build-rom-18471/
My phone hung at the T-Mobile g1 boot logo.
I can't get into recovery or anything.
I bought the phone from craigslist, so I don't have a warranty or anything. My parents would kill me if they found out I have to buy myself a new phone.
PLEASE I hope there is something I can do to fix this.
Hi guys, I was wondering if any of you guys know how to fix this problem with the keyboard not working after sliding the screen completely open and I say completely open because when I open it half through the touch screen will work but only when the screen is completely open so I can use the keyboard is when it stops working. It also works when in landscape mode but the device has to be closed otherwise it's not working. Any help will be much appreciated and thank you in advance.
are you running a hero rom?
Yes I am but actually this happened before I flashed hero on the phone I first had this problem when the phone was on JF 1.51
dont know exactly what the problem might be but it sounds like a hardware issue, you should return it
I'm gonna just keep trying if after a week I can't get it fixed ill considered returning it. Is there an easy way to go factory/stock mode because if they find out my phone is rooted they're going to void any warranty the phone may have
airjay said:
I'm gonna just keep trying if after a week I can't get it fixed ill considered returning it. Is there an easy way to go factory/stock mode because if they find out my phone is rooted they're going to void any warranty the phone may have
Click to expand...
Click to collapse
yes you can, there is a link in the stickies... ill post it here as well [HOW TO] UNROOT, get phone to STOCK firmware
also since we are on this topic, does anyone know if tmobile checks IMEI on warranty exchanges, or do they just see if the phone is up for warranty exchange still. i am wanting to swap my spare g1 with a new one since the speaker is out on it and some of the keys dont work, but i dont want to run into problems at tmobile. Thanks guys!
I had warranty devices shipped out to me, perhaps 20 times. They only asked me to confirm the IMEI, maybe 4 times, out of 20. Asurion on the other hand, has always asked to confirm the IMEI on all phone claims etc...
As far as them checking the IMEI in the warehouse once the Phone is returned, I have no idea. I have yet to return a phone whos IMEI's didnt match. Sorry.
Goodluck tho.
wilnotdie said:
I had warranty devices shipped out to me, perhaps 20 times. They only asked me to confirm the IMEI, maybe 4 times, out of 20. Asurion on the other hand, has always asked to confirm the IMEI on all phone claims etc...
As far as them checking the IMEI in the warehouse once the Phone is returned, I have no idea. I have yet to return a phone whos IMEI's didnt match. Sorry.
Goodluck tho.
Click to expand...
Click to collapse
ok thanks! if anything, maybe i can just tell them my original phones IMEI and ship back the other haha
nah thats messed up, but it is clever!
for T-Mobile G1 if it's still been under a year since first purchase?
errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed
Meltus said:
errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed
Click to expand...
Click to collapse
I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.
Well, do you pay for insurance?
T-Mobile will only replace your phone for certain things. If you drop and break your phone, physical damage, they will NOT replace it. This is why you pay for insurance through your Network Provider (T-Mobile in this case).
Now if you're having software issues, maybe your camera stopped working, or you bricked your phone, you can get T-Mobile to replace it for free, however you need to explain yourself correctly. If you brick your phone, tell them you received and OTA update, and now your phone won't boot up. Or if it is something legitimate like your Camera stopped working for w/e reason (I've had to replace x1 of my G1's because of this, and I received a new one, free of charge), explain that to them, "One day it stopped working, and hasn't worked sense", blah blah. They're probably try and instruct you over the phone to do a wipe/factory reset, just go along with it, and remember: ALWAYS PLAY DUMB.
Anyways, to answer your question:
-if pay for insurance, then yes, you can break your phone as many times as you want, however you have a co-pay to pay (It was $130, it might be less now).
-If you've broken your phone, and don't have insurance, either replace it yourself, or you're screwed.
-If you've bricked your phone, or have some kind of software issue, you can get it replaced for free, as long as you do it right.
Hope that answers your question.
Ace42 said:
I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.
Click to expand...
Click to collapse
yes this is indeed what i mean. thanks for the help both of you.
personal experience..
I got 6 blackberry pearls in a span of 10 months when they first came out...
I dropped the phone and when i picked it up the signal bar was gone and it wont recognize my sim card..
i have tried flashing the modem, flashing stock, checked imei and checked the efs folder.
does any of you guys have any idea of what could be the problem ?
sorry for my bad english
thanks
Does the phone say : no sim inserted ?
Maybe the simholder is damaged ?
Did you try another sim ?
friedje said:
Does the phone say : no sim inserted ?
Maybe the simholder is damaged ?
Did you try another sim ?
Click to expand...
Click to collapse
i have tried all that seems like the modem chip or something like that because in setting app imei says unknown and baseband says unknown..
any suggestions ?
Is there any physical damage to the phone ? If not, You could flash stock and send to repair centre and say 'this is a result of an OTA'
However, If there is the tinyest noticeable bit of damage, they may understand your plan and make you pay.
you should also NOT think about bricking it and NOT claiming a new MoBo under warranty.
azzledazzle said:
Is there any physical damage to the phone ? If not, You could flash stock and send to repair centre and say 'this is a result of an OTA'
However, If there is the tinyest noticeable bit of damage, they may understand your plan and make you pay.
you should also NOT think about bricking it and NOT claiming a new MoBo under warranty.
Click to expand...
Click to collapse
then im pretty screwed.. the whole screen is cracked.. but the modem worked after the screen was cracked.
They wont see it that way im afraid, Do you have insurance with your provider or even your home ? you could contact them and make a claim that way, Or sell it to someone on here (XDA Marketplace) and put the money towards an upgrade.
azzledazzle said:
They wont see it that way im afraid, Do you have insurance with your provider or even your home ? you could contact them and make a claim that way, Or sell it to someone on here (XDA Marketplace) and put the money towards an upgrade.
Click to expand...
Click to collapse
i think we have house insurance if it will go under there. but how mutch is the note worth, no sim functions and broken glass ?
No idea, Get a rough idea from a mobile recycle company, someone may want it to fix up, or just for parts (what ever is left working lol)
Also, if you claim on the insurance, they may want the broken phone, So dont make any rash decisions just yet.
So... I'm tired of my messed up camera with all the purple gunk. I called HTC to see if they'd repair my phone, and they said they would, however, I just wanted to ask if anyone knows who would be faster/better in fixing the camera. Sprint or HTC? I've got a trip coming up on the 28th and need my phone for it, so I'm kind of hesitant on what to do.
Regardless of either option, I guess I have to go back to stock for either option, right?
Vvh said:
So... I'm tired of my messed up camera with all the purple gunk. I called HTC to see if they'd repair my phone, and they said they would, however, I just wanted to ask if anyone knows who would be faster/better in fixing the camera. Sprint or HTC? I've got a trip coming up on the 28th and need my phone for it, so I'm kind of hesitant on what to do.
Regardless of either option, I guess I have to go back to stock for either option, right?
Click to expand...
Click to collapse
HTC Route: You'll definitely get it fixed under warranty, but you'll have to eat the one way shipping and RUU to stock. If you're out of warranty but you're the OG owner, maybe you can fight them. You'll be out of a phone for 2 to 3 weeks.
Sprint route: You must have insurance with Sprint for them to do anything. If you do, they'll swap out your phone no prob; they shouldn't care that it's tampered. No down time. You may get another phone with the same issue (very slim chance), and it will be refurbished. No insurance = SOL.
There. Make your choice.
sauprankul said:
HTC Route: You'll definitely get it fixed under warranty, but you'll have to eat the one way shipping and RUU to stock. If you're out of warranty but you're the OG owner, maybe you can fight them. You'll be out of a phone for 2 to 3 weeks.
Sprint route: You must have insurance with Sprint for them to do anything. If you do, they'll swap out your phone no prob; they shouldn't care that it's tampered. No down time. You may get another phone with the same issue (very slim chance), and it will be refurbished. No insurance = SOL.
There. Make your choice.
Click to expand...
Click to collapse
I do have the insurance with Sprint, so I think I might try your suggestion on their behalf. If I end up with the same issue, I'll go with HTC when I return from my trip.
Also, would you happen to know how to check the camera model? I've seen threads mentioning models of replaced cameras on other forums, but none go into detail on how to tell what's actually in there.
Also, thanks~
Vvh said:
I do have the insurance with Sprint, so I think I might try your suggestion on their behalf. If I end up with the same issue, I'll go with HTC when I return from my trip.
Also, would you happen to know how to check the camera model? I've seen threads mentioning models of replaced cameras on other forums, but none go into detail on how to tell what's actually in there.
Also, thanks~
Click to expand...
Click to collapse
You should be able to check on the spot if the camera has the issue. The phone gets fairly hot while setting up, and you should place the camera face down and see if the picture is pitch black. If so, you should be fine. Else, ask if you can swap again.
As I said there's a very slim chance of the swap having the issue at this point.
Lastly, the pictures really aren't that impressive even without the defect. Really had me bummed, but at least it works now.
Good luck.