Database Develop

'Cannot find a code for your Phone/IMEI' - O2 UK PAYG

Hi, I have a strange issue. I've tried unlocking my PAYG O2 HD7 on both www.htcimeiunlock.com and www.unlock-now.com and both don't seem to be able to find the IMEI in their database. The message is "Unfortunately we cannot find a code for your Phone/IMEI!". I am certain I am selecting the correct 'UK' and 'O2' settings and have tried typing the IMEI a number of times.
Is anyone aware if this issue is because it's brand new and it resolves itself, or does it mean the phone can never be unlocked?
Thanks for any help

If everything is correct, that is very odd.
Just checked the 4 IMEI's of the HD7's I have here and all work fine

Thanks risq, just to see what would happen I tried altering the IMEI code on the www.htcimeiunlock.com and it said "invalid IMEI". So it seems the IMEI I am typing in is 'valid'.
I've seen a few threads on other sites about this with no viable solution, except contacting the Mobile Operator. FYI here they are: thread1, thread 2 and thread 3.
Called O2 and Customer Services rep said she has filled out a form for it to be unlocked (I wonder if it's the same as this form). Did not ask for money for it. Apparently will be done in 7 days. To say I am dubious it will be done is an understatement! She didn't even know that 'HTC' was a phone manufacturer.

foaf said:
Thanks risq, just to see what would happen I tried altering the IMEI code on the www.htcimeiunlock.com and it said "invalid IMEI". So it seems the IMEI I am typing in is 'valid'.
I've seen a few threads on other sites about this with no viable solution, except contacting the Mobile Operator. FYI here they are: thread1, thread 2 and thread 3.
Called O2 and Customer Services rep said she has filled out a form for it to be unlocked (I wonder if it's the same as this form). Did not ask for money for it. Apparently will be done in 7 days. To say I am dubious it will be done is an understatement! She didn't even know that 'HTC' was a phone manufacturer.
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this is bad news
I am in same boat
I have requested with unlock-now.com
they have taken my money so I am waiting
HTC update their databases frequently and the unlock providers have to re-sync.
Note that the unlock code is NOT calculated from the IMEI. Its simply a database lookup
hopefully this will not take too long

colonel said:
this is bad news
I have requested with unlock-now.com
they have taken my money so I am waiting
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Just FYI I did the same and got a automatic refund with no problems, so no need to worry about that.
colonel said:
HTC update their databases frequently and the unlock providers have to re-sync
hopefully this will not take too long
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This is what I am hoping! www.htcimeiunlock.com says 'can take 2 days'. Which would be ok.

Hopefully you'll get it sorted.
Like I say, it gives me the option for unlock codes on all my handsets with the IMEI Code on the box, selecting united Kingdom and O2 as the operator.
You did check the option hadn't automatically changed on the drop-down. I had that happen a few times which was annoying.
I thought the code was generated by the IMEI, otherwise it would be the same code for each phone would it not?

risq said:
Hopefully you'll get it sorted.
Like I say, it gives me the option for unlock codes on all my handsets with the IMEI Code on the box, selecting united Kingdom and O2 as the operator.
You did check the option hadn't automatically changed on the drop-down. I had that happen a few times which was annoying.
I thought the code was generated by the IMEI, otherwise it would be the same code for each phone would it not?
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in the old days unlock codes were formulae based on IMEI number. this was notorious with early nokias which could mostly be unlocked for free
no longer
its simply a lookup on the HTC database
BTW unlock-now.com did refund me
waiting ................

HTCCODE has just told me that database might only be updated in 1-2 weeks
at least they are honest

Ditto
"Cannot find a code" for my hd7 :/

did u buy ur phone online or from the shop?

shanssv said:
did u buy ur phone online or from the shop?
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bought mine online
probably just a new batch
as all the shops are out near me (in central london) I presume their next batch will be the same as online

i also bought online ..and i could not get a unlockcode.. if u get a unlock code please update here

Got mine online on PAYG on O2 and unlocked no problem over the weekend. Make sure you use the 15-digit IMEI number on the box and NOT the 17-digit it gives you when checking from the phone. The last two digits relate to the operator and should not be used.

i used the code without turning on the mobile, just from the box.

Same
Same with me, bought online Monday delivered Tuesday, and cannot find code error.
Btw don't you get a message telling you to use the first 15 digits if you enter 17 on htcimeiunlock?

avsmithy said:
Same with me, bought online Monday delivered Tuesday, and cannot find code error.
Btw don't you get a message telling you to use the first 15 digits if you enter 17 on htcimeiunlock?
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yes, the last two digits are irrelevant
htcimeiunlock have told me should be 1-2 days (you need to subscribe to be informed)
unlock-now.com told me 1-2 weeks
I guess the winner gets my money

colonel said:
yes, the last two digits are irrelevant
htcimeiunlock have told me should be 1-2 days (you need to subscribe to be informed)
unlock-now.com told me 1-2 weeks
I guess the winner gets my money
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Grr, me wants It now!
I signed up for the htcimeiunlock email, but if you find another way round it please let us know

foaf said:
Called O2 and Customer Services rep said she has filled out a form for it to be unlocked (Did not ask for money for it. Apparently will be done in 7 days.
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Hi Guys, a quick update, following the above quote O2 sent me the unlock PIN for free after 24 hours of calling them. I believe I have been quite lucky, the subject of the email includes details from the support ticket and clearly says "Pay Monthly" even though I am a PAYG customer.
Just in case you want to try this instead of waiting for the 3rd party unlockers to update their database my tip is, I called without my 'new' PAYG mobile number to hand, so she found my account via the order number instead. There is a chance this is why the request for unlocking assumed it was a contract phone not a PAYG phone.
For once I'm impressed with O2 support

What did u ask? & How did they filled up a form to unlock even though u r on a PAY&GO?

foaf said:
Hi Guys, a quick update, following the above quote O2 sent me the unlock PIN for free after 24 hours of calling them. I believe I have been quite lucky, the subject of the email includes details from the support ticket and clearly says "Pay Monthly" even though I am a PAYG customer.
Just in case you want to try this instead of waiting for the 3rd party unlockers to update their database my tip is, I called without my 'new' PAYG mobile number to hand, so she found my account via the order number instead. There is a chance this is why the request for unlocking assumed it was a contract phone not a PAYG phone.
For once I'm impressed with O2 support
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Click to collapse
yeah, tried and failed
They looked up order number and saw it was PAYG, then said will only unlock after 12 months

Worldwide Delay in Unlocking ATT Galaxy Note 3??

I have the Galaxy Note 3 for ATT N900A. I used Cellunlocker and the other ones on the internet. Code Not Found each and every time. I researched and read hundreds of posts. Just wanted to see if i was alone or if this is a widespread problem? Or does this have anything to do with the just discovered Region Lock Samsung has on the Note 3?? I wanted to use on my Tmobile simple choice or even prepaid. But cant get the code. So i purchased a GO Phone sim card and signed up for the 60 dollar 2.5 gb plan. The phone activated on the ATT network. I tried other peoples att sim cards and it works just fine. The online unlocker service said i can get the phone unlocked via usb cable and software. What are they talking about.

bronxlcsw said:
I have the Galaxy Note 3 for ATT N900A. I used Cellunlocker and the other ones on the internet. Code Not Found each and every time. I researched and read hundreds of posts. Just wanted to see if i was alone or if this is a widespread problem? Or does this have anything to do with the just discovered Region Lock Samsung has on the Note 3?? I wanted to use on my Tmobile simple choice or even prepaid. But cant get the code. So i purchased a GO Phone sim card and signed up for the 60 dollar 2.5 gb plan. The phone activated on the ATT network. I tried other peoples att sim cards and it works just fine. The online unlocker service said i can get the phone unlocked via usb cable and software. What are they talking about.
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-Most people who want to get their phone unlocked use Chainfire's app http://forum.xda-developers.com/showthread.php?t=2470551 You have to be rooted to use that app. (90%positive its a permanent unlock)
-I've read of a couple people who used used www.unlockunit.com or use the app in the play store.
-Have you tried calling At&t for the code? I've gotten codes from them for majority of my previous phones at no cost! I called right after I bought my Note 3, but they didn't have the codes in the system at that time and told me to call in 15 days. Well I had already rooted and unlocked with Chainfire's app by then so I had no need for the code.
-There is a method where (if they have the right equipment) they can unlock remotely with you phone connected to your computer via USB. I couldn't find and IMEI unlock for my T-mobile s3 so I did that method. Just had to install a few apps on my computer and enable USB debugging on the phone. They connected VPN via Team Viewer and unlocked my phone from there. The phone never asked me for a code, but they gave me it just in case. They most likely use the Z3X box for that (if i remember correctly, thats the one for Samsung devices)

bought 2 note 3's from T-Mobile store directly.
first one was a white Note 3 with a build date of late september. contacted TMO for the code they said I need to have the phone on service for 40days to unlock, ok nevermind.
went to cellunlocker.net, provided me the code in 2 days, unlocked the phone with their provided code no issues.
Bought a 2nd Note 3 Black one, again from T-Mobile store directly. This one with a build date of 10/16/13, contacted Cellunlocker again.
after a few days they apologized for the delay said to recheck the imei and asked if I still wanted it, said another method would take 5 business days.
Not knowing where else to turn, I agreed yes, try another method I'll wait the 5 days.
4-5 days into it they provided me the code, and I successfully unlocked the black Tmo SM-N900T works with my ATT Service.
I thought my note 3 unit was too new or something, but I guess everyone is experiencing this delay?
All I can say is whew, glad cellunlocker.net came through for me!

Unlock success?
I look forward to unlcoking my Note 3. anyone reported any success on AT&T version to unlock phone internationally?

I got my Note 4 from them in a matter of a few hours.
I think they said some orders have a time of 1 or 2 days or something. best to email them.

Change country code

Is there a way to change the country code so chromecast can give me the offer of 3 Free months of Google music:

I don't live in the US. My chromecast report country code as from US and I can't redeem this promotion.

The only way I can think of is to use a VPN and Factory Reset the CCast...

I think it uses the serial number anyhow and then cross references that serial number with where it was sold to. If you bought it from a Canadian retailer than its good. If not then it won't offer you anything. That's how it was when I redeemed my $20 Google play gift card at least.

Cuzz1369 said:
I think it uses the serial number anyhow and then cross references that serial number with where it was sold to. If you bought it from a Canadian retailer than its good. If not then it won't offer you anything. That's how it was when I redeemed my $20 Google play gift card at least.
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I think it uses your device (or chromecast) ip too.
The only way might be using VPN or proxy.

From my own tests and what I've seen reported by others who tried to get this promotion and also the $20 Google Play Store promotion, it goes strictly by serial number. If your CC serial number is in the right range, you can get the promo. If not, no amount of fooling around with VPNs, country codes, or Google+ accounts will get it.

The serial numbers are regionalized, so Google can tell the country of sale from the serial number, and promotions can be restricted based on country of sale.

I can tell it's not restricted only to chromecast serial. I tried in 2 different chromecasts, both bought in US and none got the promotion.

Well if they are going by Serial number then changing the country code doesn't matter...
But remember you can change the country code via IP on a reboot because all the UK folks who bought US CCasts got the UK COuntry code on the first reboot after they implemented the Country code system.

It goes by CC serial, I live in Israel and the promotion worked. It's a bi tricky:
- For the first part just go to the link.
- We don't have google music here so for the second part I had to use hola chrome extension to simulate US IP.
- For the last part you need a google account which is defined as US and may also need a Google Wallet with a US address (had one from when I bought my nexus 4's so it was already set up).
Then you can use that account on your phone with the play music and enjoy the 3 months of all access.

IMEI for fully paid off Tmobile Note 4

Last week, I bought a Tmobile Note 4 to be used on ATT. The seller has good ratings, and the phone came in like new in condition fully sim unlocked. He said he bought it throught TMobile and paid it off in full. He used it on Straighttalk.
I finally have time to do an IMEI check today on Swappa. This is what it says:
Whitelisted:  Whitelisted This device is on the global IMEI whitelist.
Activation Status Assumed Clear (whitelist) Device appears to be activation ready.
Financed  Outstanding Balance (T-Mobile) Device is not eligible for resale (financed).
When I ran it on the Tmobile site, it says the same thing: "This device is being financed and has an outstanding balance that must be paid or it may not be able to be used on the T-Mobile network.
For more information or assistance, please call Customer Care at 1-877-453-1304."
I'm trying to get a copy of the sale receipt from him. I just want to know if other users with full paid off Tmobile Note 4 has tried to do an IMEI check to see if it's possible for it to say it's financed when in fact it's paid off.

Yes, it takes a billing cycle for it to show as paid off on the tmobile site. I learned this selling one of my phones.

Dulanic said:
Yes, it takes a billing cycle for it to show as paid off on the tmobile site. I learned this selling one of my phones.
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Ok Thanks.
I hope he provides me with a copy of receipt. He said he bought it 1 month ago and paid full price at the Tmobile store. I believe him with his reviews on ebay. Also the phone looks like a 1 month old phone. I would like to confirm that this is truly paid off.

Galaxy Note 8 T Mobile Unlocked?

Did anyone here successfully unlock T-Mobile GN8 buying directly from Samsung.com?

You need to chat with tmobile Twitter. They unlocked my T-Mobile s8 purchased from Samsung.com. It takes a few days for your emei to be added to their system then use the unlock app to unlock.
Sent from my SM-N950U using Tapatalk

My TMO Note 8 was ordered direct from Samsung and paid in full at the time of purchase. I just used the sim card from my S7 to switch phones for the Note 8. When I go to my TMO account online the Note 8 is shown as my phone, but when I hit the link on the web page to check unlock status I get a message that the phone is not listed in the TMO system. I stopped by a TMO store to ask about this and was told the phone is showing up but that I have to use it on my account for 40 days before TMO will request the unlock code. I am travelling internationally in November and want the phone unlocked before I go.

advocate2 said:
My TMO Note 8 was ordered direct from Samsung and paid in full at the time of purchase. I just used the sim card from my S7 to switch phones for the Note 8. When I go to my TMO account online the Note 8 is shown as my phone, but when I hit the link on the web page to check unlock status I get a message that the phone is not listed in the TMO system. I stopped by a TMO store to ask about this and was told the phone is showing up but that I have to use it on my account for 40 days before TMO will request the unlock code. I am travelling internationally in November and want the phone unlocked before I go.
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If the phone is paid in full, you're not required to wait 40 days! That rep was shooting sh!t out of his @sshole! You're eligible for an immediate unlock!

i contacted T-Mobile via Twitter and they said they will put in required to have it unlocked and would take couple days for the them to email me back to let me know whenever it ready to unlock using Device Unlock app.

I still get this message when I sign in to my TMO account: This device is not in our system.
I am wondering if the problem is that I just took the old sim card from the S7E and put it into my N8. Anyone else have this problem? Maybe I should switch sim cards and use the new one that came in the box with the N8?

3 day after contacted T-Mobile, mine device successfully unlocked using Device Unlock app which is what they told me to wait for 72hrs before try it.

koolboyztn said:
3 day after contacted T-Mobile, mine device successfully unlocked using Device Unlock app which is what they told me to wait for 72hrs before try it.
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Can you be more specific? Did you talk to person, or tweet, did you gave them your imei? Because I wasted half an hour talking to multiple people at customer service and finally was told by some idiot tech that my T-mo phone comes unlock from factory. Very frustrating, you would imagine they know a little bit about their phones, but it's like trying to explain theory of relativity to 2 yr old.

pete4k said:
Can you be more specific? Did you talk to person, or tweet, did you gave them your imei? Because I wasted half an hour talking to multiple people at customer service and finally was told by some idiot tech that my T-mo phone comes unlock from factory. Very frustrating, you would imagine they know a little bit about their phones, but it's like trying to explain theory of relativity to 2 yr old.
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Same idiot that I spoke to TMobile Twitter last night saying mine was already unlocked LoL. Second person on t mobile help Twitter told me they have sent my IMEI details to Samsung and to wait 3 or 4 days before using the unlock app. That was last night.
Sent from my SM-N950U using Tapatalk

pete4k said:
Can you be more specific? Did you talk to person, or tweet, did you gave them your imei? Because I wasted half an hour talking to multiple people at customer service and finally was told by some idiot tech that my T-mo phone comes unlock from factory. Very frustrating, you would imagine they know a little bit about their phones, but it's like trying to explain theory of relativity to 2 yr old.
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i contacted T-Mobile via Tweet, yes i gave him my name, phone# and IMEI#.

Limeybastard said:
Same idiot that I spoke to TMobile Twitter last night saying mine was already unlocked LoL. Second person on t mobile help Twitter told me they have sent my IMEI details to Samsung and to wait 3 or 4 days before using the unlock app. That was last night.
Sent from my SM-N950U using Tapatalk
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Hey guy, how can u do that?did u Twitter on their wall or in messages?

hien0934568800 said:
Hey guy, how can u do that?did u Twitter on their wall or in messages?
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It was a direct message via Twitter. Not on their wall.
Sent from my SM-N950U using Tapatalk