[Q] Help Please - HTC One Water Damage Urgent - One (M7) Q&A, Help & Troubleshooting

Hi Guys,
I know this was a bit of a stupid thing to do but the other day I accidently dropped my phone in to a small amount of water, enough to submerge my HTC One. It was in the water for a second as i pulled it straight out. It seemed to be working Ok still though. It was going a little crazy like when i opened Whatsapp and opened a conversation it would open the persons profile or toggle attachment options and it kept opening the AccuWeather page when i was trying to scroll apps. My speakers and sound was also very faint for a while as well.
I plugged it into my tablet via the USB port the LED light came on and it charged. In the night i woke up and the phone was off, so i hit the power button it came on as normal but was still going a little crazy, so i left it on charge and went to sleep. The following morning i woke up it was still on but still toggling things, i had to keep turning the screen off and then on again to be able to write a message or make a call before it started to toggle other things, but the speakers had gone back to normal and the phone seemed to be sorting itself out. Then while in the middle of a call the battery died and now i cant charge it. It has been on charge and in a bowl of rice all night and it still wont come on, theres now LED light, the computer has stopped recognising it, it said at first an unknown device was plugged into the USB port now it doesnt recognise anythings plugged in.
I really need this phone to come on soon I use it for everything, work, travelling, holding documents etc i really don't want to have to send it away where it will all get wiped, some of the stuff I haven't had a chance to back up yet. Any advice would be gratefully received, if you get it to work I am happy to reward in some way.
Many thanks,
Hollie

It's probably totally fried. The rice trick works best if you turn it off and do it straight away. If you left it too long the water has probably had time to seep through. Sorry I think it has to go in for repair
Sent from my HTC One using XDA Premium 4 mobile app

Thank you
nateboi81 said:
It's probably totally fried. The rice trick works best if you turn it off and do it straight away. If you left it too long the water has probably had time to seep through. Sorry I think it has to go in for repair
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh dear i was hoping that wasn't the case, but never mind. Thank you for your help all the same. Have a good day

Some hope
Not necessarily fried! Take out any takeoutable parts.
Put alll parts in a warm dry place (airing cupboard) and LEAVE IT ALONE FOR A DAY OR TWO.
Many phones have been saved this way.

Related

[Q] wet samsung captivate phone won't boot

I cant seem to find anyone else with this problem. I just washed my att samsung captivate. I let it dry out for a bit and started it up. It worked fine for quite a while then the touch screen stopped responding so i removed the battery.
When i turned it back on, it remained at the white screen with blue AT&T World phone until i removed the battery again. It continues to do this currently.
I have "reflashed" the firmware (atleast i think i have) back to its stock through the odin3 installer program. I'm not sure how important that is but the phone seems to communicate with the computer through usb.
I cannot do a hard reset kind of thing as holding the volume down and power button at the same time will not take me any further than the white w/blue text screen.
have i fried my phone? is there something i can do to get it to jump past the white and blue text screen?
thanks for any help.
Once a phone is wet u need to get a new one its never gonna work again.
Sent from my SGH-T959 using XDA App
tylerpyatt said:
I just washed my att samsung captivate. I let it dry out for a bit and started it up. It worked fine for quite a while then the touch screen stopped responding so i removed the battery.
Click to expand...
Click to collapse
I hope this is a joke. Washed?? Dried?? You should never use any kind of liquid around electronics unless you are water cooling your gamer pc.
cappysw10 said:
I hope this is a joke. Washed?? Dried?? You should never use any kind of liquid around electronics unless you are water cooling your gamer pc.
Click to expand...
Click to collapse
Lol... Y would someone even put a phone near the water, that phone is dead bro.
Sent from my SGH-T959 using XDA App
washing technique
I threw the phone in with a load of bed sheets.
Of course this wasn't done on purpose. It didn't get fully "washed" per se but only a bit wet. I'm not proud that I did this but what's done is done.
Lets pretend it had never been wet, is there anything that could cause it to stick at the att screen?
I was able to run the odin3 flash program without a hitch. Seems like the phone still is somehow able to work but just not get past the normal boot of the white w/blue text att screen. Any ideas???
If there are no possible fixes or all that's left are comments regarding my ignorance-- how would att know it has been wet. I know my ipod touch sat out in the rain for a bit and apple replaced it no questions asked since the earphone port thing showed no discoloration.
In the battery compartment there is a white square and on the battery another white square. are those the pieces that change color when wet? litmus paper i think? If so they are still white. Do these identify a "wet" phone?
The phone looks the same as it always has, no water behind the screen/camera lense or anything. I had a rubber case on it but the usb door was open.
How's my 1 year mysteriously broken phone warranty looking?
Those white parts would look red if wet ,is it red? I have tmobile for ,me if those parts are red I have to deal with my insurance, do u have insurance? Either then that u got to see wat att can do for u sorry I tried...
tylerpyatt said:
I threw the phone in with a load of bed sheets.
Of course this wasn't done on purpose. It didn't get fully "washed" per se but only a bit wet. I'm not proud that I did this but what's done is done.
Lets pretend it had never been wet, is there anything that could cause it to stick at the att screen?
I was able to run the odin3 flash program without a hitch. Seems like the phone still is somehow able to work but just not get past the normal boot of the white w/blue text att screen. Any ideas???
If there are no possible fixes or all that's left are comments regarding my ignorance-- how would att know it has been wet. I know my ipod touch sat out in the rain for a bit and apple replaced it no questions asked since the earphone port thing showed no discoloration.
In the battery compartment there is a white square and on the battery another white square. are those the pieces that change color when wet? litmus paper i think? If so they are still white. Do these identify a "wet" phone?
The phone looks the same as it always has, no water behind the screen/camera lense or anything. I had a rubber case on it but the usb door was open.
How's my 1 year mysteriously broken phone warranty looking?
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
you can't pretend the phone was never wet.
If you get a phone wet - you need to pull the battery and put the phone in a bag of rice to dry it out (maybe for 2 days). Since you have turned it on many times, and tried to flash it, you have created all kinds of short circuits across the circuit boards.
At this point your only recourse would be to strip the phone down and look for corrosion on the circuit boards and try to clean it, but most likely you have fried something.
Only AT&T can tell you what they will do when they inspect it.
My first color screen phone. A sony ericson. Got washed and dried, twice. It still worked. Too bad they don't make phones like they used to. But then again that phone was no where near as bad ass as this.
Sent from my SAMSUNG-SGH-I897 running Cognition.
Are you sure you flashed it correctly? If you are at the ATT screen then you should be able to connect via adb and do an adb reboot download. Have odin one click running first. If it makes it to download mode click start. It should do everything it needs and reboot on its own in the OS.
If that fails you might have fried something.
Sent from my SAMSUNG-SGH-I897 using XDA App
Try the rice
I dropped mine in the dog's water bowl on Thanksgiving. I retrieved it quickly and dried it out. It worked but had a few issues with force closing and auto-rotate not working. I removed the battery and SIM card and placed it in rice for 24 hours. It has worked fine since.
Good luck.
Recovery mode from Downloading mode
bobbylx said:
Are you sure you flashed it correctly? If you are at the ATT screen then you should be able to connect via adb and do an adb reboot download. Have odin one click running first. If it makes it to download mode click start. It should do everything it needs and reboot on its own in the OS.
If that fails you might have fried something.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I can get the odin one click to run and complete its task. the phone will then reboot and stick at the att world phone screen. Is it at all possible to get from the downloading screen to the recovery screen? I can do the two volume buttons and connect usb to get to downloading but i cannot get to the recovery screen.
i've looked around and tried to figure out how to do adb stuff but i'm not understanding. is adb something i can do while the phone is in the downloading mode?
thanks
You can use adb while at the att screen but not download. Go to Dev section and check my thread Read Before Flashing, therre is some good adb info in it. You should be able adb reboot recovery.
Sent from my SAMSUNG-SGH-I897 using XDA App
put it in rice for a couple days, than try starting it. if not try replacing the water indicators and go back to att warranty center and say it wont turn on or something. i did that once with a blackberry bold and they replaced it.

[Q] Help!! Milestone touchscreen not working!!

Hey Guys,
For the last few hours, the touchscreen of my Milestone is acting very erratically. When I turn the phone on, it works for a few seconds (sometimes minutes) and then suddenly stops working. And then when I turn off the screen and turn on again after a while, it again works for a while.
And when it stops working, sometimes it totally fails to register any tap, sometimes it has ghost touch and sometimes it registers a tap when I press very strongly. I have noticed that the problem mainly occurs in the right side of the screen. And the soft touch buttons at the bottom are affected as well.
Is my phone done? Pls help me. I really cannot afford to buy another phone at this time.. PLS help!!
Ok, since no one seems interested, I better post an update myself. I did some searching and found some info. One of the probable causes could be moisture getting into the digitiser. Although it didn't rain today, it was pretty hot and I sweated a lot, so it is possible that the sweat somehow got into it.
So heres the solution I am trying now. I pulled the battery, sim and MicroSd, opened the keyboard and put the whole thing in an airtight bag of PUFFED rice( they are much better dehumidifiers than uncooked rice). Lets see what happens after a few hours.. Wish me luck...
This is surely the problem dude... humidity to digitizer.
Happened to me too... what i did was pull everything off and applied cold hair drier for 5 min.
For me worked like a charm.
Sent from my Milestone using XDA Premium App
Ok, so the phone was in the bag of puffed rice for the whole of the night. I put everything back and turned it on, and it seems to be working now. Thank God! Hope the problem doesn't resurface..
Hey there,
I'm having a similar problem with my Milestone.
Just wondered what puffed rice is and where do I get it from? Is there anything else I can use to moisturize my phone.
Thanks
Actually the easier way is to just buy the digitizer from ebay, and replace it yourself
Easier????
Be interested in what your definition of easier is Puffed rice is Rice Bubbles, a breakfast cereal. You can also just use plain rice, the idea is that it will create a dry environment and absorb any moisture. You can actually put the rice in the fridge as well, its actually a very dry environment as well. My daughter dropped a phone into a lake once, stayed in the water for about 10 minutes (was flashing strange lights and vibration from being shorted). Wasn't working when she showed it to me a day later, we put it in a bowl of rice in the fridge a day later, she thought I was slightly insane but it actually worked after that!
had the same issue too , screen was acting very strange...like taking the worng command or not calibrated,or like...someoneelse playing on the screen like a mad man...after cleaning the display problem not solved...thought was the digitizer but...voila...before ordering one,just thought about making a hard reset cause the software was actig quite slow lately and voila...problem solved...so...if it's not the moisture ...it's the software......or at least in my case ... make a backup on your sd card,and do a software reset..if after that still doesn't work,you know for sure u need a replacement part
I did was pull everything off, and applied heat (70ºC) heater for 4 hours.
I put everything back and turned it on, and it´s working ok!
morjul said:
I did was pull everything off, and applied heat (70ºC) heater for 4 hours.
I put everything back and turned it on, and it´s working ok!
Click to expand...
Click to collapse
I have the same issue, i will try using the rice/salt bag to dry it out, but i think my problem is the motherbord cable ribbon... anyone replaced it with success?

Screen not responding to touch

So, my girlfriend's D3 went for a brief swim (but, any swim is too long a swim) a few weeks back. She immediately snatched it out of the water, took it apart, and put it rice for, roughly, 48hrs. I took it out of the rice, put it back together, and booted it up. To her/our relief, it worked fine. Zero issues with it. So, she's been using it (and LOVING it, it being her first Android phone), without issue, up til today. For some reason, when she hits the power button, the screen comes on, but she can't unlock it. Sometimes it'll work, sometimes it won't. She can't answer calls because of this. I installed No Lock from the Market, but the screen still won't respond to touch input about 50-75% of the time. So, D3 Gurus, what could be the cause and can we fix it?
P.S. She just updated her phone today, OTA, if that might matter.
The ota update wont matter. There is still water in there. This same thing happens with the ipod touches and iphones, water damage then screen turns on but no response.
But, it has been working fine for weeks since it took a dip.
It may have not come in contact with any critical hardware until now. That's all I can think of. Try a replacement screen, battery, anything.
ourtut said:
The ota update wont matter. There is still water in there. This same thing happens with the ipod touches and iphones, water damage then screen turns on but no response.
Click to expand...
Click to collapse
A verizon rep told me this morning the ota could've caused my phones ear piece to stop putting out sound. Idk if that's true but I completely denied the possibility water could've got into it and she thought it was the ota until I told her I reprogrammed it like 3 times. Then again it was a woman.. hm.
Sent from my DROID3 using XDA App
Also check the phone and batt for water detectors. a un damaged phone/batt will be white or white with red x's. A damaged phone/batt will blead a red die onto the white square
The water detectors are definitely goners, but we've known that since it happened. I just don't see why it worked perfectly for roughly 3 weeks, then all of a sudden decides to sh!t the bed today.
No one else have any ideas?
Well, it had gotten to where it would respond to input at all, so I booted into recovery and did a factory reset. It seems to have helped, at least somewhat, because now the screen will respond again, but still not always.
To try and clarify: when she wakes the phone up, the screen will either respond 100% to each and every input (like a good screen should) or give us the middle finger and refuse to acknowledge any inputs, leaving her stuck at the lock screen. It's feast or famine. All or nothing. Once she gets it to register that first touch, it's golden...til she locks it again, then the cycle starts over.
Does she charge it through the wall or usb plugged into a computer? I have an issue where if my phones connected to my comp the touch is all over the place and I basically can't unlock it or drag the notification bar down unless I disconnect it.
Sent from my DROID3 using XDA App
Wall. I'm not sure if she's ever even hooked it up to her Mac. lol
stick1300 said:
Wall. I'm not sure if she's ever even hooked it up to her Mac. lol
Click to expand...
Click to collapse
Lol okay. Sorry I had no advice. That's something I experienced w/ my d3, tho.. other than that never had the issue. But I also never gave my d3 a bath. I'm surprised my girlfriend hasn't given hers one yet.
Sent from my DROID3 using XDA App
My girlfriend is a one person demolition team. I'm just going to go ahead and file an insurance claim.

[Q] Dropped captivate in toilet

Yeah, another one of those threads. Definitely not my best moment..
But uh. Dropped my phone in the toilet. It turned off instantly and I tried to dry it off for a while. After 20 minutes or so, it seemed okay so I oh-so-brilliantly tried to turn it back on.
Screen was okay for the first 5 seconds and then it went haywire -- probably shorted somewhere? Just displayed gray lines and some random colors.
So now my phone is just off without any battery in it and I'm waiting for it to dry more.
Any advice on how I'd go about getting data off my phone and if I'm really lucky, fixing it? i.e. taking it apart and drying each part or replacing the screen, etc.
thanks!
There's the putting the phone in a bag of rice trick. The rice is supposed draw the moisture out.
robm1911 said:
There's the putting the phone in a bag of rice trick. The rice is supposed draw the moisture out.
Click to expand...
Click to collapse
on vacation right now so anything like that is going to be difficult
Thanks for the heads up though.
Mostly interested in damage control at this point. So the first task is data retrieval.
Any programs/software I can use to transfer all the data off my phone? Control it remotely?
i.e. how can I just dump the memory, including flash memory, onto my computer remotely?
Using anything like tibu is going to be hard since the screen is botched.
I'm not sure of any apps like that and if there is it would prolly need to be on the device before it took the plunge (sorry I had to throw that one out). Now if after the phone dries out some if you can get power and rember which kernel you had you might be able to have someone post the button sequence to mount USB storage in recovery. I helped a friend do this when his screen broke but could still get into recovery. Vol- three times then power ect.
Best of luck
I'd say you should leave it off until you can do what (I think) Adam Outler said and soak it in 99% rubbing alcohol and dry it with a blowdryer. You're data's probably screwed as long as your phone is out of commission.
Adb dump should work i think
Sent from my SGH-I897 using xda premium

HTC ONE fell in water need pics

Ok here is my issue. Last night my phone fell in water, and was still working so I turned it off to let it dry put it in a bag of rice etc. phone kept turning on by it self, I was debating if I should try and extract the pics right then and there but I kept telling my self the phone just fell in the water and its working let me turn it off so it can dry ( the smart thing to do right?)
well I turned on about 2 more times finally got it in the bag of rice and didn't turn back on by it self after that ( I don't think )
Well this morning I went to turn it on and nothing, put it on the charger nothing.
I just had a summer vacation and all my pics are on there with no backups, I am willing to try just about anything to extract these pictures any suggestions?
I also have a small theory that maybe the phone died, and charging port is not working from water?
Thanks in advance, really hope someone can help/
I know this doesn't help you. But this is the reason that I backup pictures I can't do without to picasa. Google plus has the auto backup thing. Good luck extracting the pics.
sotorious said:
Ok here is my issue. Last night my phone fell in water, and was still working so I turned it off to let it dry put it in a bag of rice etc. phone kept turning on by it self, I was debating if I should try and extract the pics right then and there but I kept telling my self the phone just fell in the water and its working let me turn it off so it can dry ( the smart thing to do right?)
well I turned on about 2 more times finally got it in the bag of rice and didn't turn back on by it self after that ( I don't think )
Well this morning I went to turn it on and nothing, put it on the charger nothing.
I just had a summer vacation and all my pics are on there with no backups, I am willing to try just about anything to extract these pictures any suggestions?
I also have a small theory that maybe the phone died, and charging port is not working from water?
Thanks in advance, really hope someone can help/
Click to expand...
Click to collapse
If the phone's completely dead, then there's nothing you can do. That's been confirmed by developers and moderators in a similar thread: http://forum.xda-developers.com/showthread.php?t=1414049 ... just go to the nearest service center and see if they can somehow extract the data from the memory, in case it's still intact. Also, I had a similar water accident several years ago with my old phone ... it started working again after several days of drying on a warm place. So put it back in the bag of rice and leave it for several days. Bear in mind that One has an aluminium body which is always cold (especially when the phone's not working and internal hardware can't heat it up), so that won't help in the drying process. If you don't succeed to power it back on, then the service center is your only solution. Good luck mate!
sotorious said:
Ok here is my issue. Last night my phone fell in water, and was still working so I turned it off to let it dry put it in a bag of rice etc. phone kept turning on by it self, I was debating if I should try and extract the pics right then and there but I kept telling my self the phone just fell in the water and its working let me turn it off so it can dry ( the smart thing to do right?)
well I turned on about 2 more times finally got it in the bag of rice and didn't turn back on by it self after that ( I don't think )
Well this morning I went to turn it on and nothing, put it on the charger nothing.
I just had a summer vacation and all my pics are on there with no backups, I am willing to try just about anything to extract these pictures any suggestions?
I also have a small theory that maybe the phone died, and charging port is not working from water?
Thanks in advance, really hope someone can help/
Click to expand...
Click to collapse
put it back in the bag of rice for a few days. don't touch it and definitely don't try to power it on. the only way the phone can get damaged (any more) is by turning it on. as long as it's off, no damage can be done.
teddyxfire said:
Bear in mind that One has an aluminium body which is always cold
Click to expand...
Click to collapse
Aluminum is a good thermal conductor, so it draws heat from your hand faster than other materials, making it feel colder, even though it's the same temperature.
Hello.
There's water in connectors (from keyboard, screen, plugs, ect... to motherboard), the only way is to completely dissamble the phone for remove each drop of water.
If no, it append this thing, the phone died because oxydation corrupt contacts and "eat" the copper tracks of printed circuits, so, there's no communication between parts.
The rice cannot blow this water because connectors are very tiny and deep inside the phone.
You need an electronician for trying to rework the tracks (big deal) and clean connectors.
I already rebirth an SGS1 by this way.
I vote for "keep it in the rice" for a few days.
You may be pleasantly surprised.
sauprankul said:
I vote for "keep it in the rice" for a few days.
You may be pleasantly surprised.
Click to expand...
Click to collapse
Thanks for the help guys just wanted to update, I took sim tray slot out, left it in the bag of rice for a bit longer, and then the phone started charging. I extracted everything I needed to from the phone and got my pics out.
Phone has been working great, only thing now is there is some condensation on the camera lens. I might stick it back into some rice again and see if I can get that out.

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