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Does anyone have their screen slightly lifted from one side? It's like the adhesive is missing resulting in the screen lifting just from that part bending the glass abit. I just noticed after my hand sliding off the screen I can feel that it's been lifted. Will this be considered a manufacturer defect allowing me to swap the phone for free? Also how exactly does this work? Do I just show up with the phone and they swap the phone or do I have to take everything such as the box? I already took precautions and locked the bootload and ruu
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If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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marksedge said:
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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Click to collapse
It's not raise a lot but it's best to fix things early before they get worse. It's to the point where if u push on it u can feel the screen sink abit. I also got that red noise issue
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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marksedge said:
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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Click to collapse
When taking pictures in lowish light u get red noise on the image. If u cover the camera u get a red screen instead of black
Crap that's an issue ...geez great I get that too ..golly ..wow is me ...Christ ....shenanigans...baloney
Sent from my HTCONE using xda app-developers app
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
luigi311 said:
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
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Click to collapse
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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marksedge said:
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
Sent from my HTCONE using xda app-developers app
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Click to collapse
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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Click to collapse
as long as the device is active on your account, sprint should help you.. Sounds like you got a bad store/employee
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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Click to collapse
If you are within 14 days of original purchase, you are entitled to have your defective phone replaced with a NEW phone. If that is the case, that may be why they are "refusing" to help you, just poorly explained. However, if you are outside of that 14 day window, any Sprint corporate service center or ASC (authorized service center) should be able to help you with your issue, although some techs who are on a limited exchange budget may argue that your issue does not affect device functionality and therefore not qualify for an exchange. Not necessarily my opinion, just throwing that out there as a possibility.
As far as coverage and costs if you are outside of 14 day window:
If you have Best Buy insurance, go through Best Buy for a free replacement.
If you have TEP/ESRP, go through any Sprint service and repair location for a free replacement.
If you only have the manufacturer warranty, you can go through HTC for free replacement (could take up to two weeks and you might have to pay for shipping) or go through Sprint for a fee.
It's a known issue. People were posting about the raised screen when the phone first came out. Like someone said, try a different tech/store. I have argued till I was blue in the face over the phone about stuff, hung up got a different employee and had the next one give me zero problems.
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Gave HTC a call they set it up and everything but turns out ups closes early during summer so I didn't have time to ship it and now I can't ship it since I'm taking off to school in a week
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http://www.cnet.com/8301-1035_3-57597255-94/at-t-will-replace-water-damaged-galaxy-s4-actives/ AT&T will replace water-damaged Galaxy S4 Actives
I don't have one but I saw this article and thought I would pass it along. I once wished I waited for the active, but now I'm glad I don't have it. Seems like a train wreck device.
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CAG-man said:
http://www.cnet.com/8301-1035_3-57597255-94/at-t-will-replace-water-damaged-galaxy-s4-actives/ AT&T will replace water-damaged Galaxy S4 Actives
I don't have one but I saw this article and thought I would pass it along. I once wished I waited for the active, but now I'm glad I don't have it. Seems like a train wreck device.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
No issues here, I've made several underwater videos and not a drop of water inside.
geoff5093 said:
No issues here, I've made several underwater videos and not a drop of water inside.
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Click to collapse
Lucky bastard.
I bought an Active on 8/9, and by 8/13 I was in an AT&T store replacing it with a new Active. That Active only lasted until 8/16. Worst part was that I was on vacation the whole time and unable to use my phone during a 17 hour drive home from Florida. The memory card still works but I'm done with Samsung's poor quality control. This isn't the first poorly made Samsung I've owned or had issues with, but it will be my last.
nice article. I like and get information to this post. keep it up.:good:
I am wondering if the one time replacement is a new phone or a refurbished phone? Has anyone tried this out yet?
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tmease1 said:
I am wondering if the one time replacement is a new phone or a refurbished phone? Has anyone tried this out yet?
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Click to expand...
Click to collapse
refurbished for sure
joshuadjohnson22 said:
refurbished for sure
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Click to collapse
That is what I was figuring but wanted to ask to be sure. We need mf3 firmware soon or I'll be testing out some photos under water within the next month.
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tmease1 said:
That is what I was figuring but wanted to ask to be sure. We need mf3 firmware soon or I'll be testing out some photos under water within the next month.
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Click to expand...
Click to collapse
I have returned an Active with MF1 and they didn't notice the difference.. .why do you need MF3 to test?
EDIT didnt read fully lol, why do you need MF3 anyways, it doesn't seem different and there's no update in sight
Yeah... I am on my 4th active... and I have to replace this one for dead pixels :-/
joshuadjohnson22 said:
I have returned an Active with MF1 and they didn't notice the difference.. .why do you need MF3 to test?
EDIT didnt read fully lol, why do you need MF3 anyways, it doesn't seem different and there's no update in sight
Yeah... I am on my 4th active... and I have to replace this one for dead pixels :-/
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Click to collapse
Just because this phone isn't popular doesn't mean Samsung won't update it. Hell they send updates out for the rugby and the other oddball Samsung phones that att has. I am thinking we will at least get 4.3 when the original s4 does which is slated for next month.
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tmease1 said:
Just because this phone isn't popular doesn't mean Samsung won't update it. Hell they send updates out for the rugby and the other oddball Samsung phones that att has. I am thinking we will at least get 4.3 when the original s4 does which is slated for next month.
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Click to expand...
Click to collapse
sure but my point is why worry about something that doesn't have an available update yet? Usually leaks happen before updates are even released OTA. I would wait until we have a 4.3 update to see if we can get it somehow or if there is an odin flash or what. I am sure we will have a way soon... just hold on you may not be able to upgrade the MF3 but probably other releases.
joshuadjohnson22 said:
sure but my point is why worry about something that doesn't have an available update yet? Usually leaks happen before updates are even released OTA. I would wait until we have a 4.3 update to see if we can get it somehow or if there is an odin flash or what. I am sure we will have a way soon... just hold on you may not be able to upgrade the MF3 but probably other releases.
Click to expand...
Click to collapse
(Y)
Samsung's official statement on the matter says that
"Samsung designed and tested the Galaxy S 4 Active to adhere to IP67 standards for water resistance (1 meter for 30 minutes). If your Galaxy S 4 Active has been damaged due to water exposure, bring it back to an AT&T retail store as soon as possible for a one-time exchange for another Galaxy S 4 Active."
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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Click to collapse
Who did the fix.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
Sent from my HTCONE using xda app-developers app
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Click to collapse
Just wonder if they put a new shell on it because they messed it up taking the old one off? Good deal though, you got your screen fixed and new shell.
Konfuzion said:
Who did the fix.
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Click to collapse
Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.
I sent my phone to Houston, TX and it came back with scratches on the back and a bad power button. The gap was worsened.
Still my phone, probably a new back though.
theotrman said:
Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.
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Click to collapse
Konfuzion said:
Who did the fix.
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Click to collapse
My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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msimindlessmsi2 said:
My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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Click to collapse
Well, now I know who not to use if my phone needs repair. Thanks for the link.
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AaronM7 said:
Well, now I know who not to use if my phone needs repair. Thanks for the link.
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Click to collapse
True except that is where HTC had me send it.
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I found a blurry line covered by soft key on my z1 display while it's booting and I have been using it more than 14days.
Would Sony warranty cover this? than where should I go, if it is?
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Attach some pictures I took when I check the display with LCD test app
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epcd0728 said:
Attach some pictures I took when I check the display with LCD test app
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Click to collapse
Could you please tell me which app did you use to check the display?
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I used 'LCD-Test (AMOLED ready)'
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epcd0728 said:
I found a blurry line covered by soft key on my z1 display while it's booting and I have been using it more than 14days.
Would Sony warranty cover this? than where should I go, if it is?
Sent from my C6906 using xda app-developers app
Click to expand...
Click to collapse
Even its pass 14 days, thats only for refund or get a different device, bell has a 30 day DOA replacement policy the sales personel never tell you that because they dont want you to know make you think you have to send the phone for repair, i found that out by calling bell 1-800 itself, if something is wrong with the phone they have to replace it with same phone same color before the 30 days expires, i am doing a doa replacement tomorrow they said will have device ready for me
Can someone point out the problem?
A blurry line covered by soft key?
Edit: I understand the problem now.
dawen said:
Even its pass 14 days, thats only for refund or get a different device, bell has a 30 day DOA replacement policy the sales personel never tell you that because they dont want you to know make you think you have to send the phone for repair, i found that out by calling bell 1-800 itself, if something is wrong with the phone they have to replace it with same phone same color before the 30 days expires, i am doing a doa replacement tomorrow they said will have device ready for me
Click to expand...
Click to collapse
Does it matter if I updated software myself with flashtool? I updated to generic version .257 not Bell one and should I go to the store that I bought in or any Bell retail store? because I went there twice for replacement(now I have is third one):crying:I mean they did well, but it's hard for me to get there for replacement again..
Sony should improve their QA, it just undermine their product image.
I encountered exactly the same problem with my Z1 after 6 days of use. Two days ago I took the phone to the shop where I bought it from (Orange Shop Romania) and I specificly asked them to replace my unit with a new one. But they told me they can't do that and that it will be sent to the central service to be repaired. The warranty law in Romania is very unclear and I am waiting now to see what happens.
Good to know that i'm not the only one with this problem
I found someone who has same problem as mine on YouTube.
https://www.youtube.com/watch?v=L3I8AyMxqeg&feature=youtube_gdata_player
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I have just gotten a replacement for my z1 due to that problem with the display. All is ok now
I really thought i could live with this thing but now i got a new one because it has f***ed me up
Everythings okay now
I received my LG phone back but it's locked and the disgruntled employee smashed the screen. I'm an note3 owner so I'm clueless to the LG Android platform. What are my best options here? I'm considering replacing the screen myself as I've done before on phones but to get into the phone and everything is not an option I assume.
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bmwh0r3 said:
I received my LG phone back but it's locked and the disgruntled employee smashed the screen. I'm an note3 owner so I'm clueless to the LG Android platform. What are my best options here? I'm considering replacing the screen myself as I've done before on phones but to get into the phone and everything is not an option I assume.
Sent from my SM-N900V using XDA Premium 4 mobile app
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Click to collapse
Wow! What happened? Why did the screen get smashed? I would freaking say something.... you shouldn't have to fix it.
If need be, you can pop the back cover off with a guitar pick, or similar. Its just like a Samsung once you get inside. Remove the battery, remove the rear housing, remove the motherboard, vibrator, antennae, etc.
Yeah I've replaced screens before. Suggestions on cheapest place to order one? Local place wants 160 bucks to replace it lol
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bmwh0r3 said:
Yeah I've replaced screens before. Suggestions on cheapest place to order one? Local place wants 160 bucks to replace it lol
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Click to collapse
They're is a thread in LG G2 general named permanent screen damage. there is a link to a website in there where the screens are about a $100. Would throw you a link but I am driving.
Sent from my LG-VS980 using Tapatalk
I'll search. Thanks. Here's the phone
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bmwh0r3 said:
I'll search. Thanks. Here's the phone
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Click to expand...
Click to collapse
Found it!
http://www.etradesupply.com/lg/android-models/lg-g2-vs980.html
Why did the employee smash the phone? U should have them pay for it.
Sent From My vs980
Why do employees do anything? I'm not bothering with it. Not wasting my time.
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There's an untold story being this.
Steamer86 said:
There's an untold story being this.
Click to expand...
Click to collapse
Untold? I fired the person for theft of fuel. Some cannot be trusted with a monitored fuel card I guess. Especially when the card is tied to a certain vehicle and they have to use a unique pin at the pump. My 160 out of pocket to repair a phone is chump change when it's a few hundred dollars of fuel
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And there it is. Had this happen at my place of employment. Said person was ultimately fired for a 2$ charge. Giving employees G2s to use, nice boss... Lol
Maybe it"s a factor to some, but idc if it's 2 dollars or 2000, cant stand a thief. I can understand the not bothering part as well, if you ever recover the price it will have cost you even more. Some former employee's of mine thought being the boss makes you rich so you wont notice, both are usually idiotic ideas. Why they think i owe them but they owe me nothing is beyond me.
Sent from my VS980 4G using Tapatalk
I recently replaced my broken screen.
This is the one I bought. Works well.
http://www.ebay.com/itm/231126397942?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
god, until that explanation, i sat here reading this thread as if you sent your phone back to LG to get something fixed, and then an LG employee was disgruntled, broke the screen, and sent it back to you like that.
i'm sure many others read the story the same way, dude..lol you have to be more descriptive..that's why people are all, "you shouldn't have to pay for this, make them pay for it!" as in, make LG pay for something they did.
but obviously now we understand the situation
jayochs said:
god, until that explanation, i sat here reading this thread as if you sent your phone back to LG to get something fixed, and then an LG employee was disgruntled, broke the screen, and sent it back to you like that.
i'm sure many others read the story the same way, dude..lol you have to be more descriptive..that's why people are all, "you shouldn't have to pay for this, make them pay for it!" as in, make LG pay for something they did.
but obviously now we understand the situation
Click to expand...
Click to collapse
I was thinking the same exact thing - except that it was a disgruntled Verizon employee who was the culprit.
Never put it past VZW to send out a warranty replacement with issues lol
Once I get this fixed I may use an upgrade from another line to use the g2 as a spare for myself. Are they locked bootloader like my note 3?
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bmwh0r3 said:
Never put it past VZW to send out a warranty replacement with issues lol
Once I get this fixed I may use an upgrade from another line to use the g2 as a spare for myself. Are they locked bootloader like my note 3?
Sent from my SM-N900V using XDA Premium 4 mobile app
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Click to collapse
i believe so, but there's a loki exploit or something..i forget, i haven't rooted or done any of this since september lol
I recently rooted mine, ran a few roms but made the mistake of wiping data on my stock recovery and soft bricked. Was able to go all the way back to 4.2.2. Then 2 updates later here I am lol.
Rooting and fixing are very simple at this stage.
Sent from my VS980 4G using XDA Free mobile app
Update: screen is fixed... I'm going to try to replace through Verizon now. Lol. I picked up a razr HD for cheap to use as a spare. Towelroot and bl unlocked on cm11. Not touching the g2 now.
Sent from my SM-N900V using XDA Premium 4 mobile app
How do you tie a card to a certain vehicle?
bmwh0r3 said:
Untold? I fired the person for theft of fuel. Some cannot be trusted with a monitored fuel card I guess. Especially when the card is tied to a certain vehicle and they have to use a unique pin at the pump. My 160 out of pocket to repair a phone is chump change when it's a few hundred dollars of fuel
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sent from my VS980 4G using XDA Free mobile app