Database Develop

[Q] Display won't turn on - warranty questions

Hey guys,
last week I've rooted my Sensation XL and flashed an ICS rom I found in this forum, namely
[ROMs][ICS] XL 3.6 (v1.2) & [GB] XL 3.5 [More supported Languages including Arabic]
http://forum.xda-developers.com/showthread.php?t=1649402
everything worked pretty fine and the rom was really slick but last saturday, after a call, I noticed that the display would not turn on anymore.
I could still receive calls and the soft-keys also seemed to work but the display was just black. I tried to remove the battery for 30 minutes and turned the phone on again but still no reaction - i can't even see the htc logo or the boot animation - nothing.
So, I guess that the thing or the display is fried and I'm planning to send it to HTC for repairing.
My questions now are:
* is my warranty now void, because I rooted the phone and flashed a custom rom to it?
* is there a way to flash a stock RUU firmware via PC/Htc Sync even though the display doesn't work?
thanks in advance
Lu

Yes you void warranty when you unlock bootloader.
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2

AndroHero said:
Yes you void warranty when you unlock bootloader.
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2
Click to expand...
Click to collapse
durin the unlocking process it said on the htc site that "it COULD void the warranty".
I read this part

It seems to be a hardware problems.

alfchin said:
It seems to be a hardware problems.
Click to expand...
Click to collapse
thanks... That's what I think.
That's the reason why I was planning to send it to HTC for repairing.
But I'm not sure at this point if the custom rom on the phone will cause any problems with my warranty. I also believe that the guys who will repair it, can see that there's a custom firmware installed on the phone, and that it is rooted, even though the display doesn't work.
I also was planning to flash a stock rom vie PC but I learned that I have to re-lock the bootloader and unroot the phone for this procedure. And I think that this all won't be possible without a funtioning screen.
So I'm waiting for some experts to confirm that my only option is to send that thing, as it is, back to htc...

lunatikk said:
thanks... That's what I think.
That's the reason why I was planning to send it to HTC for repairing.
But I'm not sure at this point if the custom rom on the phone will cause any problems with my warranty. I also believe that the guys who will repair it, can see that there's a custom firmware installed on the phone, and that it is rooted, even though the display doesn't work.
I also was planning to flash a stock rom vie PC but I learned that I have to re-lock the bootloader and unroot the phone for this procedure. And I think that this all won't be possible without a funtioning screen.
So I'm waiting for some experts to confirm that my only option is to send that thing, as it is, back to htc...
Click to expand...
Click to collapse
If HTC can get out of repairing your phone for free they will. Unlocking bootloader on its own is enough for them to say no. And a custom rom will be the cherry on the cake for them.
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2

AndroHero said:
If HTC can get out of repairing your phone for free they will. Unlocking bootloader on its own is enough for them to say no. And a custom rom will be the cherry on the cake for them.
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2
Click to expand...
Click to collapse
laaaaaaaaaaaaaaaaaaaaaaaaaaaaaame...
well, nonetheless I'll give it a try.
I will report back how it worked out for me.
regards

lunatikk said:
thanks... That's what I think.
That's the reason why I was planning to send it to HTC for repairing.
But I'm not sure at this point if the custom rom on the phone will cause any problems with my warranty. I also believe that the guys who will repair it, can see that there's a custom firmware installed on the phone, and that it is rooted, even though the display doesn't work.
I also was planning to flash a stock rom vie PC but I learned that I have to re-lock the bootloader and unroot the phone for this procedure. And I think that this all won't be possible without a funtioning screen.
So I'm waiting for some experts to confirm that my only option is to send that thing, as it is, back to htc...
Click to expand...
Click to collapse
Some of my friends' XL suffers this problems,too
Finally they replaced the motherboard to fix it.

alfchin said:
Some of my friends' XL suffers this problems,too
Finally they replaced the motherboard to fix it.
Click to expand...
Click to collapse
this is giving me hope...
So this has to be a known problem.
Do you know if your friend had a custom rom installed on his device and did he have problems with his warranty claim?
thank you

I used to have sensation XE and I S-OFF ed it then I realised the next day that it doesn't make phone calls so I took the phone back from where I bought it and the store give me a new phone without even checking if it is s-off/unlocked or not. So don't lose hope as they will not know if you unlocked it or not as the screen is not working
Sent from my GT-P7500 using XDA Premium HD app

Don't send the phone on this condition you will lose warrenty
First flash the official rom of your region
Then relock the bootloader
Now you are ok send it to repair

salahfathi said:
Don't send the phone on this condition you will lose warrenty
First flash the official rom of your region
Then relock the bootloader
Now you are ok send it to repair
Click to expand...
Click to collapse
Thanks for your warning. I really would like to flash a stock rom (e.g. from Runnymede's Shipped ROM Collection) but I'm not sure if this is even possible without a display (for instance, how to select entries in the bootloader menu, how to relock the bootloader, etc.).
Do you know if I could manage to flash a stock rom without a display, salahfathi?
thanks

lunatikk said:
Thanks for your warning. I really would like to flash a stock rom (e.g. from Runnymede's Shipped ROM Collection) but I'm not sure if this is even possible without a display (for instance, how to select entries in the bootloader menu, how to relock the bootloader, etc.).
Do you know if I could manage to flash a stock rom without a display, salahfathi?
thanks
Click to expand...
Click to collapse
relocking the booloader is quite easy,even without display.
totally powered off,then long press power button and vol - for 10 second.
then wait 20s,press vol- once,power once to go into fastboot mode
now back to pc using fastboot oem lock to get it relocked.
flashing RUU is the same.you need to boot into fastboot mode then run ruu on your PC.

alfchin said:
relocking the booloader is quite easy,even without display.
totally powered off,then long press power button and vol - for 10 second.
then wait 20s,press vol- once,power once to go into fastboot mode
now back to pc using fastboot oem lock to get it relocked.
flashing RUU is the same.you need to boot into fastboot mode then run ruu on your PC.
Click to expand...
Click to collapse
ok, I guess it's worth a try.
Is it necessary to have USB debugging enabled? If so, and if I DONT have it enabled right now, is there a way to enable it without using the phone screen?

lunatikk said:
ok, I guess it's worth a try.
Is it necessary to have USB debugging enabled? If so, and if I DONT have it enabled right now, is there a way to enable it without using the phone screen?
Click to expand...
Click to collapse
USB debugging is an android feature and has no effect in bootloader so its not needed. Like the other user says, there is no need to look at the screen when relocking bootloader or flashing an ruu from fastboot. But HTC will still know the bootloader has been unlocked as it will show on there diognostic software as "relocked" not "locked"
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2

AndroHero said:
USB debugging is an android feature and has no effect in bootloader so its not needed. Like the other user says, there is no need to look at the screen when relocking bootloader or flashing an ruu from fastboot. But HTC will still know the bootloader has been unlocked as it will show on there diognostic software as "relocked" not "locked"
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2
Click to expand...
Click to collapse
Ok, that's really great news. As soon as I get home I will try to:
unroot the phone
relock the bootloader
flash a custom RUU firmware
I found "only" 3 Roms that are for the European region in Runnymede's Shipped ROM Collection. I guess I'll try this one:
RUU_Runnymede_HTC_Europe_1.02.401.1_Radio_20.51.30.0822_3822.10.00
It's Android 2.3.5. with Sense 3.5.
Do you agree or is there a stock rom that is more suitable (I hab a T-Mobile branded 2.3.3 or 2.3.4 before)?
thank u very much guys, you are a great help!

As its a display problem most likely linked to hardware your warranty should cover the screen. Can you see bootloader screen? Follow instructions to flash ruu file as you can guess by checking in adb if phone is connected. Adb devices in cmd prompt will list serial. If that is listed then most happens on PC and will get message saying successful at end
Sent from my Xoom using XDA Premium HD app

shingers5 said:
As its a display problem most likely linked to hardware your warranty should cover the screen. Can you see bootloader screen? Follow instructions to flash ruu file as you can guess by checking in adb if phone is connected. Adb devices in cmd prompt will list serial. If that is listed then most happens on PC and will get message saying successful at end
Sent from my Xoom using XDA Premium HD app
Click to expand...
Click to collapse
No, I can't see nothing on my screen. No bootloader menu, no boot animation, no htc logo, nothing. This thing is fried.
I'll let you know if flashing the stock rom worked.
Thanks
Sent from my GT-I9100 using XDA

I feel sorry for you mate, hope you get this fixed soon .
As i see here, there are alot of people who's facing this problem as well....and now i am afraid to have this problem cause here in my country having a warranty is like having nothing, because they wont help at all .
And to be honest for your situation they should cover the screen for you cause this is hardware not software as it seems so .
Wish best luck for you ...

Seker94 said:
I feel sorry for you mate, hope you get this fixed soon .
As i see here, there are alot of people who's facing this problem as well....and now i am afraid to have this problem cause here in my country having a warranty is like having nothing, because they wont help at all .
And to be honest for your situation they should cover the screen for you cause this is hardware not software as it seems so .
Wish best luck for you ...
Click to expand...
Click to collapse
thanks pal, that's very kind of you.
I just downloaded the stock rom and now I'm waiting another 10 minutes for the phone to recharge a bit.
A last question: Am I understanding this right, after I flash the stock rom on my rooted device, will it be automatically unrooted?
Hopefully this will work. I'll report back to you guys.
thanks

No Network (little bit of help)

I don't always ask for help, but when I do, it means I'm really stuck lol.
Im having network issues. My HTC One shows an X at the signal bar and I'm getting no service, however my SIM card is active, and my line is active. My radio is fine because it can find the networks, it just doesnt connect to them anymore. this just happened this morning after I wrongfully flashed a camera mod meant for the google experience roms but still, it was just a camera mod. I've done everything I could exept flash a T-Mobile RUU because there is none. I have the T-mobile version however its Super CID changed to all 1's, its S-off and bootloader unlocked. I flashed the newest radio, and the t mobile radio and nothing. Any help will be greatly appreciated.

anyone able to give me a hand please?

still nothing here :-/

Do you have a nandroid backup to restore?
Sent from my HTC One using xda premium

Maybe go back to T-Mobile cid

mathrania said:
Do you have a nandroid backup to restore?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
No i dont have a nandroid :-/, but i've flash every rom possible, I even went back to 4.1.2 but still getting that no service, but the radio works because it can find networks.

a box of kittens said:
Maybe go back to T-Mobile cid
Click to expand...
Click to collapse
Im going to try this and see if that works

changed the CID, tried to flash a t-mobile update in the t mobile section and nothing. this really sucks

Changed the CID, flashed a bunch of custom stock based rom, flashed GE Roms, nandroids, nothing. Going to change CID back to 1111111 to flash the developer edition RUU and if that doesnt work, time to relock everything and send it in to HTC. This is the most mysterious issue i have ever had on a phone.
anyone else have any suggestions?

New SIM card maybe

no luck. Flashed developer edition RUU and still the same. Will have to send it out to HTC. I changed the sim card too, have and still nothing.

IMEI BLACKLISTED

osmosizzz said:
IMEI BLACKLISTED
Click to expand...
Click to collapse
How and where it is blacklisted?
Sent from my HTC One using xda premium

mathrania said:
How and where it is blacklisted?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
apparently the person i bought it from got it in an unauthorized way. T-Mobile blacklisted it. I thought about calling them as i was filling out the ticket on htc's page and in the IMEI section, it hit me, called them and t mobile said it was blacklisted

osmosizzz said:
apparently the person i bought it from got it in an unauthorized way. T-Mobile blacklisted it. I thought about calling them as i was filling out the ticket on htc's page and in the IMEI section, it hit me, called them and t mobile said it was blacklisted
Click to expand...
Click to collapse
I was gunna suggest you try the sim in a different phone - but it appears you've found the problem.

Tried rooting my HTC one but was unsuccessful. I ended up relocked my phone. Now I ha

Sent from my HTC One using xda app-developers app
I tried rooting my HTC one with qbking77 video tutorial. Unlocked the bootloader but couldn't root upon many unsuccessful attempts. Eventually relocked the bootloader.now my phone is given me tampered and relocked and security warning. I can't even turn off the phone. Anytime I try to turn it off it goes to fastboot mode. Is there anyway I can have stock android back on my phone and get ota. My network is three in the UK

okuleyglover said:
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Guess you posted the subject in your post's title! Please edit your first post and mention completely what problem you have.

okuleyglover said:
Sent from my HTC One using xda app-developers app
I tried rooting my HTC one with qbking77 video tutorial. Unlocked the bootloader but couldn't root upon many unsuccessful attempts. Eventually relocked the bootloader.now my phone is given me tampered and relocked and security warning. I can't even turn off the phone. Anytime I try to turn it off it goes to fastboot mode. Is there anyway I can have stock android back on my phone and get ota. My network is three in the UK
Click to expand...
Click to collapse
Sent from my HTC One using xda app-developers app

This thread. This topic. I'm not filled with hope.
What do you mean, "Anytime I try to turn it off it goes to fastboot mode"? Did you flash recovery.img? How did you mess up unlocking the bootloader it couldn't be easier.

Unlocked boot loader all right. It was the rooting which was the problem. I tried and tried and when I couldn't do it. I relocked the bootloader. The phon is working alright but sometimes when I want to turn the phone off especially when I am in meetings it just won't go off. It goes to fastboot mode
Sent from my HTC One using xda app-developers app

Sending phone in questions ?

Ok so I'm sending my phone in for repair and would like to know what to do and what not to do when sending in to HTC for repair . I just dont want to pay extra for stupid crap software wise or some stupid re install fee for modifying my phone . I have no problems completing any task nessecary to go back to stock I just want to know what I cab get away with sending to htc. So here it goes
I have at&t branded one
I'm currently on android 4.3
Firmware 3.17
S-off
Cid 11111111
Hboot 1.55
And bootloader unlocked.
What can I get away with ? Leaving s-off no matter what and we all know why just hoping I get my same phone back .
Since I'm att does it matter that I'm higher than 4.1.2 and higher hboot cid bootloader etc etc
Really what does HTC care about ? And what should I correct before sending in to HTC ?
Thank you for your time
Should I just change my cid to dev and flash dev ruu ?
Sent from my HTC One using XDA Premium HD app

Any one have some input ?
Sent from my HTC One using XDA Premium HD app

ac3kill said:
Any one have some input ?
Click to expand...
Click to collapse
Make it stock.

BenPope said:
Make it stock.
Click to expand...
Click to collapse
Very helpful.
To OP: What problem are you sending it in for? If its a hardware problem that couldn't be caused by anything you did, then leave it. They dont care unless it could be caused by something you did to the bootloader. Just to be safe though, you could make a twrp backup, then flash a stock rom. No need to relock the bootloader or anything.

aooga said:
Very helpful.
Click to expand...
Click to collapse
And saying the same thing in more words is more helpful?
He should return it to stock software, why risk it?
Advising they don't care about unlocked and unsigned software is bizarre, since people have been refused repair or charged for a new mainboard.

BenPope said:
And saying the same thing in more words is more helpful?
He should return it to stock software, why risk it?
Advising they don't care about unlocked and unsigned software is bizarre, since people have been refused repair or charged for a new mainboard.
Click to expand...
Click to collapse
In the US? When I called HTC to do my repair (power button stopped working), I asked if unlocking the bootloader mattered. He said not unless you brick the phone doing it. I sent it in bootloader unlocked and ARHD installed. I got it back with no hassles.
And saying the same thing in more words is more helpful?"
Click to expand...
Click to collapse

K cool this is what I wanted to know sending in for BoomSound check tighten up some gaps in speaker and check my camera out no luck with 3.27 or 3.18 well my phone isn't bricked and works great so I'm gonna leave just how it is I also live in US
Sent from my HTC One using XDA Premium HD app

So just called HTC to send phone in said first thing they do is a factory reset when phone gets to facility so I'm just gonna run latest dev ruu and leave my cid 1111111 and s off and hope for the best lol
Sent from my HTC One using XDA Premium HD app

Does 'S-Off' void your warranty?

I've locked and removed the bootloader, but the S-Off is still there? does that mean my handset is void?

morgan150 said:
I've locked and removed the bootloader, but the S-Off is still there? does that mean my handset is void?
Click to expand...
Click to collapse
In theory NO because some devices are accidentally(?) shipped S-OFF from HTC. And some other receives them S-OFF when back from repair.
removed the bootloader
Click to expand...
Click to collapse
You mean you removed bootloader tempered flags?

morgan150 said:
I've locked and removed the bootloader, but the S-Off is still there? does that mean my handset is void?
Click to expand...
Click to collapse
I wasn't sure of this either, so asked them on twitter. Here's the response they gave:
https://twitter.com/htc/status/377422743626842112

spikeydoo2006 said:
I wasn't sure of this either, so asked them on twitter. Here's the response they gave:
https://twitter.com/htc/status/377422743626842112
Click to expand...
Click to collapse
Thank you!

spikeydoo2006 said:
I wasn't sure of this either, so asked them on twitter. Here's the response they gave:
https://twitter.com/htc/status/377422743626842112
Click to expand...
Click to collapse
Good to know.
Thanks.
Sent from my HTC One using Tapatalk

pardoned said:
Good to know.
Thanks.
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
I have an S-OFF device which visited the service center once. No problem at all with the warranty as soon as the bootloader stays LOCKED

Ivanovic said:
I have an S-OFF device which visited the service center once. No problem at all with the warranty as soon as the bootloader stays LOCKED
Click to expand...
Click to collapse
What happens if the bootloader is locked but you have CWM recovery installed?
Sent from my HTC One using XDA Premium 4 mobile app

morgan150 said:
What happens if the bootloader is locked but you have CWM recovery installed?
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Phone must be completely stock. Stock, recovery, stock hboot, no root and locked bootloader. S-OFF doesnt mind.

Okay thank you, so stock everything but the security doesn't matter
Sent from my HTC One using XDA Premium 4 mobile app

morgan150 said:
Okay thank you, so stock everything but the security doesn't matter
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i have a doubt.... my device is locked, stock recovery, s-off, no tampered written and everything is perfectly stock... only issue i am having is that in says "This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings" ... so will this be a reason for a void warranty?

ganucci said:
i have a doubt.... my device is locked, stock recovery, s-off, no tampered written and everything is perfectly stock... only issue i am having is that in says "This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings" ... so will this be a reason for a void warranty?
Click to expand...
Click to collapse
I it possible to lock the bootloader again after unlocking it and go back to stock, in case you need warranty service?

There is a date in the last row of your bootloader, be carefull it displays the day of your software modification...