[Q] Preparation before service (UB/Custom Rom) - Xperia Z1 Q&A, Help & Troubleshooting

Hi, I'm having the squeaky vibration problem. My phone is about 6 months old and I've been having this noisy vibration squeak for at lease 6 weeks now. I'm running slimkit evo 8.1 on a unlocked bootloader. Before I try to get it fixed by Sony, do I need to reset back to stock and lock my bootloader?
Could anyone give me some pointer to what I could say to get the phone exchanged for a brand new one? I can't be without a phone for 2-3 weeks (estimated service time by resale store).

macooz said:
Hi, I'm having the squeaky vibration problem. My phone is about 6 months old and I've been having this noisy vibration squeak for at lease 6 weeks now. I'm running slimkit evo 8.1 on a unlocked bootloader. Before I try to get it fixed by Sony, do I need to reset back to stock and lock my bootloader?
Could anyone give me some pointer to what I could say to get the phone exchanged for a brand new one? I can't be without a phone for 2-3 weeks (estimated service time by resale store).
Click to expand...
Click to collapse
Lock the bootloader via flashtool and install a stock rom..The chance that they repair or exchange the device is far better with locked bootloader. If it is unlocked they may recognize it and refuse to repair the device.

FahmyAbou said:
Lock the bootloader via flashtool and install a stock rom..The chance that they repair or exchange the device is far better with locked bootloader. If it is unlocked they may recognize it and refuse to repair the device.
Click to expand...
Click to collapse
Hmm, without the drm keys they will still know you unlocked it.
Restore the TA partition (that you should have taken before you unlocked) to relock and restore the DRM keys. then flash a stock FTF

gregbradley said:
Hmm, without the drm keys they will still know you unlocked it.
Restore the TA partition (that you should have taken before you unlocked) to relock and restore the DRM keys. then flash a stock FTF
Click to expand...
Click to collapse
Yes the most important thing.. Thanks for mentioning it
Sent from here

Related

Xperia T Bluetooth and wifi Dropping

Hi All.
I have noticed that, on a daily basis, either my bluetooth or wifi freeze, then when I turn them off, they wont go back on without a reboot.. quite frustrating. First notices when out of the blue, the car handsfree couldnt contact the phone anymore.
Anyone have similar issues with the Xperia t?
David
Pleas provide us with more information. Is it all stock? Did you flash the phone? Gain root access? How long do you have it. And when was the first time this has occurred and what was the last thing you did with it. First of all try to repair your phone with Pc companion.
Sent from my LT30p, 4.1.2 stock, DooMKernel v7,root access, unlocked bootloader.
It had stock on it.. and it was happening, so I installed a debranded rom and I thought it was fixed, but its not.
I have it a month but its second hand. Will a repair with PC companion do any more than put a stock rom on it?
I have it rooted, but the bootloader isnt unlockable.
ArmaNineTSeven said:
Pleas provide us with more information. Is it all stock? Did you flash the phone? Gain root access? How long do you have it. And when was the first time this has occurred and what was the last thing you did with it. First of all try to repair your phone with Pc companion.
Sent from my LT30p, 4.1.2 stock, DooMKernel v7,root access, unlocked bootloader.
Click to expand...
Click to collapse
Should only repair things and put on back stock rom. If that doesn't help, you may have a harware prob.
dmarkey said:
It had stock on it.. and it was happening, so I installed a debranded rom and I thought it was fixed, but its not.
I have it a month but its second hand. Will a repair with PC companion do any more than put a stock rom on it?
I have it rooted, but the bootloader isnt unlockable.
Click to expand...
Click to collapse
ArmaNineTSeven said:
Should only repair things and put on back stock rom. If that doesn't help, you may have a harware prob.
Click to expand...
Click to collapse
Is it possible the phone is still under warranty? I have no idea
Probably it's still under warranty, I think you have at least 1year warranty with your phone.
Sent from my LT30p, 4.1.2 stock, DooMKernel v7,root access, unlocked bootloader.
ArmaNineTSeven said:
Probably it's still under warranty, I think you have at least 1year warranty with your phone.
Sent from my LT30p, 4.1.2 stock, DooMKernel v7,root access, unlocked bootloader.
Click to expand...
Click to collapse
After 2 repair attempts, I get a new phone..
And the new phone has Bootloader Unlock Allowed = YES
RESULT!!!!

[Q] Top of screen doesn´t recognize touch

Hey guys,
I have a problem: the top part of my phone´s screen doesn´t recognize touch since 2 days now. I contacted Sony Support and they told me to send my phone in.
I unlocked the bootloader and rooted it and now I´m on existenz 2.15.
So how about the warranty?
I can relock bootloader and go back to stock rom but I lost the TA-partition (not on my PC anymore - dunno why).
Is this a hardware or software issue?
Without the TA-partition they will recognize that I unlocked the bootloader, but it seems like this is an hardware issue so they should repair it, shouldn´t they?
Edit: I should add that It happend after using not the original Sony charger. And I already did a factory reset and switched back to stock rom but nothing helped. So it seems to be an hardware issue not caused by unlocking bootloader etc. And then I still should have warranty (hopefully^^).
they will repair it but if you don't restore your ta partition you will pay for the repair.
antkalaitzakis96 said:
they will repair it but if you don't restore your ta partition you will pay for the repair.
Click to expand...
Click to collapse
wow that was fast
I feared that this will happen.
Do you have any idea how expensive this will be?
You can lock bootloader without restoring ta. I had arc s with unlocked bootloader, ive locked it (without restoring ta so no DRM keys), sent it to sony because not charging and they gave me back Xperia SP
Sent from my C5303 using XDA Premium 4 mobile app
teddy74eva said:
You can lock bootloader without restoring ta. I had arc s with unlocked bootloader, ive locked it (without restoring ta so no DRM keys), sent it to sony because not charging and they gave me back Xperia SP
Sent from my C5303 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah I know that. Did it some time ago and then unlocked it again.
I hope I have luck too and they won´t let me pay^^
Had the same problem....
I had the same problem about a week ago... 1,5cm top screen touch didnt work... I relocked bootloader, repaired software on SEUS... had no warranty issue... they replaced the whole screen... this is a common issue on xperia SP... many user had it. :silly:

[Q] Relocking the bootloader

I unlocked my bootloader using the flash tool,didn't root or do anything that requires an unlocked bootloader.
And now i want to relock it,because my phone got water damaged and before i go to the Sony service center.
It's still fully functional(i can use it to do normal everyday things)but a small part of the digitizer is not working anymore,aswell as installing the 4.4 update.
Any help?
And will the warranty cover up non-user caused water damage?all ports were closed as well as the battery door.
Shakshireno said:
I unlocked my bootloader using the flash tool,didn't root or do anything that requires an unlocked bootloader.
And now i want to relock it,because my phone got water damaged and before i go to the Sony service center.
It's still fully functional(i can use it to do normal everyday things)but a small part of the digitizer is not working anymore,aswell as installing the 4.4 update.
Any help?
And will the warranty cover up non-user caused water damage?all ports were closed as well as the battery door.
Click to expand...
Click to collapse
If you did not back up your TA partition before unlocking the phone I think you will not be able to relock it. No warranty in that situation.
drZeT said:
If you did not back up your TA partition before unlocking the phone I think you will not be able to relock it. No warranty in that situation.
Click to expand...
Click to collapse
I just checked the Sony developer website,and it says that 2013 and newer devices,when unlocked,it well wipe all of your data,aswell as DRM stuff(track ID still works(and my data was not deleted)).
Are you supposed to receive Sony application updates when you've unlocked your phone?
Shakshireno said:
I just checked the Sony developer website,and it says that 2013 and newer devices,when unlocked,it well wipe all of your data,aswell as DRM stuff(track ID still works(and my data was not deleted)).
Are you supposed to receive Sony application updates when you've unlocked your phone?
Click to expand...
Click to collapse
It does not delete data on external SDcard, only internal memory. Also unlocking bootloader will disable Bravia engine, u will still be able to tick it in settings but it won't work. Not sure about updates.
Shakshireno said:
I just checked the Sony developer website,and it says that 2013 and newer devices,when unlocked,it well wipe all of your data,aswell as DRM stuff(track ID still works(and my data was not deleted)).
Are you supposed to receive Sony application updates when you've unlocked your phone?
Click to expand...
Click to collapse
in my case, nothing was deleted. no you won't get OTA updates when unlocked
anagramgenius said:
in my case, nothing was deleted. no you won't get OTA updates when unlocked
Click to expand...
Click to collapse
I already knew that,i meant is there a way to install the official updates when unlocked.
I saw this thing called Emma,still waiting for my confirmation email though.
Shakshireno said:
I already knew that,i meant is there a way to install the official updates when unlocked.
I saw this thing called Emma,still waiting for my confirmation email though.
Click to expand...
Click to collapse
search the forum for required FTF and flash it using flash tool.
anagramgenius said:
search the forum for required FTF and flash it using flash tool.
Click to expand...
Click to collapse
Can you link it to me please?
i only found the files for the Z1,Z1 compact,Z and Z Ultra
Can you relock the bootloader using the tool provided by Sony?
Sorry for hijacking this thread. I have unlocked my ZR by flashtool also took TA partition backup before. Now i want to relock it as i need be2 and breathing light . My question is would i still be able to unlock and relock any number of times in the future?

New Z3c Has No Unlockable BootLoader .. HELP??

Hi all, probably been asked and answered many times but Id like an up to date answer please..
New Z3 Compact arrived today (secondhand off ebay UK), it was Vodafone but I unlocked it and to my surprise, it has a locked Boot Loader that "can't" be unlocked as I really want ROOT and always had a rooted Android since I can remember! Sony seems to be different in this sector and might have to sell it otherwise which would be a shame!...
Any fixes for this issue, being September 2015? Cheers in advance.
ds980x said:
Hi all, probably been asked and answered many times but Id like an up to date answer please..
New Z3 Compact arrived today (secondhand off ebay UK), it was Vodafone but I unlocked it and to my surprise, it has a locked Boot Loader that "can't" be unlocked as I really want ROOT and always had a rooted Android since I can remember! Sony seems to be different in this sector and might have to sell it otherwise which would be a shame!...
Any fixes for this issue, being September 2015? Cheers in advance.
Click to expand...
Click to collapse
I got mine from O2 and it can't be bootloader unlocked, but I still managed to root it. Followed the steps here
http://forum.xda-developers.com/z3-compact/general/how-to-root-backup-drm-keys-t3013343
Which lets you root and take a copy of the DRM keys, you should not bootloader unlock it first as it wipes the DRM keys permanently, resulting in the loss of the camera low light algorithms and Bravia engine software.
LondonMpee said:
I got mine from O2 and it can't be bootloader unlocked, but I still managed to root it. Followed the steps here
http://forum.xda-developers.com/z3-compact/general/how-to-root-backup-drm-keys-t3013343
Which lets you root and take a copy of the DRM keys, you should not bootloader unlock it first as it wipes the DRM keys permanently, resulting in the loss of the camera low light algorithms and Bravia engine software.
Click to expand...
Click to collapse
Thanks mate I will give that a go! Found the Vibration doesn't work either so might go back anyway if Root doesn't work lol...

Has anyone returned their phone after locking the bootloader?

Hello there, I was just wondering if anyone returned their Asus Rog Phone 2 for repair or simply returned it after relocking the bootloader.
On XDA there is a great guide on locking the bootloader here https://forum.xda-developers.com/rog-phone-2/how-to/guide-convert-cn-to-ww-rom-26-08-t3961042http://
So would be interesting to see if locking the bootloader is all we need to peacefully rma the phone or does asus have some other sneaky peaky something going on to detect if we ever rooted.
I am perfectly happy with my phone its just some people on my youtube channel were asking if its safe to return after relocking I just said I haven't heard of anyone doing so, so not 100% sure.
Terminal_Heat_Sink said:
Hello there, I was just wondering if anyone returned their Asus Rog Phone 2 for repair or simply returned it after relocking the bootloader.
On XDA there is a great guide on locking the bootloader here https://forum.xda-developers.com/rog-phone-2/how-to/guide-convert-cn-to-ww-rom-26-08-t3961042http://
So would be interesting to see if locking the bootloader is all we need to peacefully rma the phone or does asus have some other sneaky peaky something going on to detect if we ever rooted.
I am perfectly happy with my phone its just some people on my youtube channel were asking if its safe to return after relocking I just said I haven't heard of anyone doing so, so not 100% sure.
Click to expand...
Click to collapse
Most Android devices have a record in system chip. Once bootloader has been unlocked it will change status from 0 to 1 and even if you relock the device it will still stay as 1. Since you triggered the log thingy. So Asus techs will still be able to find out that bootloader has been touched. For example on Samsung devices they use something called a KNOX chip and when you unlock bootloader on a Samsung S9 or s10 the Knox chip will break and no longer work and status will say that Knox chip has been triggered with 0 to 1. That's how Samsung finds out if you have unlocked your bootloader on their devices. So Asus have probably a way aswell on their end.
You can return the device for repair but repair service will reject warranty repair and will put a price how much it will cost you to repair the device. Since they will see bootloader has been touched. So then warranty is voided.
I returned my 1st one because of no volte. Bl was unlocked, relocked using asus's app before the tool here was available. No issues, got a full refund.
I doubt they wouldn't repair it under warranty, unless it was actually caused by a bad flash, or something.
suzook said:
I returned my 1st one because of no volte. Bl was unlocked, relocked using asus's app before the tool here was available. No issues, got a full refund.
I doubt they wouldn't repair it under warranty, unless it was actually caused by a bad flash, or something.
Click to expand...
Click to collapse
What Asus app did you use to relock the bootloader? I thought the only way to relock is to use a fastboot command. Asus has an apk for unlocking the phone, haven't heard of one for relocking.
Terminal_Heat_Sink said:
What Asus app did you use to relock the bootloader? I thought the only way to relock is to use a fastboot command. Asus has an apk for unlocking the phone, haven't heard of one for relocking.
Click to expand...
Click to collapse
Sorry, i used app to unlock, and used fastboot to lock
suzook said:
Sorry, i used app to unlock, and used fastboot to lock
Click to expand...
Click to collapse
Ah OK no worries. At least now we know that people can safely return or repair their phones if they relocked the bootloader properly. Thanks for responding.
Terminal_Heat_Sink said:
Ah OK no worries. At least now we know that people can safely return or repair their phones if they relocked the bootloader properly. Thanks for responding.
Click to expand...
Click to collapse
Afaik in EU they cant refuse repairing faulty hardware because you tried a software mod.

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