Just noticed a fine line crack all the way across the phone, from top to bottom. I have BB Black Tie protection. Phone was purchased in June(?) How do I proceed?
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iandmacdonald said:
Just noticed a fine line crack all the way across the phone, from top to bottom. I have BB Black Tie protection. Phone was purchased in June(?) How do I proceed?
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Click to expand...
Click to collapse
Step 1 learn how to use a computer. Mod Edit: This is unnecessary if you don't have anything constructive please don't contribute.
Step 2 Google HTC Advantage....
Well aware of how to use a computer, thank you. But, for those whom are more intellectual and read between the lines and knew my question to be: pursue Blacktie support, or HTC Guarantee?
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iandmacdonald said:
Well aware of how to use a computer, thank you. But, for those whom are more intellectual and read between the lines and knew my question to be: pursue Blacktie support, or HTC Guarantee?
Sent from my 831C using xda app-developers app
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I would suggest HTC Guarantee. From what I have read they are fast turn around and no questions or loops like Blacktie. And consider that you only get one screen replacement in the first 6 months for FREE!
Once you contact them, they should send you one day shipping package and believe one day turn around with one day return shipping. Try to get Best Buy to move that fast...
Related
First time I've ever lost something like this. I've looked everywhere, and I cannot find it. Does anyone know where I can pick one of these up?
Call HTC for a new one. They're pretty easy going on sendingbout batt covers and other moving parts. Just tell them that a clip on it or something on it broke. Or just say it broke off and wont reattach correctly. They'll mail one out for free likely.
Sent from my HTC PH39100 using xda premium
Really? I've been looking for one too and someone else aswell.... Do you have a contact or just call?
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ceyo14 said:
Really? I've been looking for one too and someone else aswell.... Do you have a contact or just call?
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just call HTC. thats what ive done in the past for my inspire. i used to lose the battery cover all the time.
I called for a replacement sim cover on my Inspire and they sent it no problem, free shipping and all. I do believe I remember the HTC rep saying they only do 1 free replacement per phone so I wouldn't get in the habit of losing it.
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The HTC rep I talked to never said only one replacement, but always function on the side of caution. Stop losing your stuffs
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Get a case. I have the speck white case and I like it.
Sent from my HTC PH39100 using XDA App
sonofasailor12 said:
Get a case. I have the speck white case and I like it.
Sent from my HTC PH39100 using XDA App
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+1. i have the white speck case as well and i love the thing.
I had a Desire for 2 years and never lost a cover. I've had my Vivid for 2 weeks and the cover has come off by itself once already. I am ordering a cover for this thing. Probably the Otter cover.
Lol couldn't stop laughing after seeing this one, lost the entire back of the phone hehe.
Anyways, that's pretty cool to learn that htc replaces them. Good to know.
So I am having trouble finding replacement housing for my VZW Note 2. I have looked up and down, across every forum I could think of, and online on every retailer I could find and nothing has turned up. I have cracked the rim on my Note and would like to replace it. The problem is, I can't find replacements anywhere. I can find plenty of the white housings, but not the grey. Any guidance would be greatly appreciated.
Go search ebay for "Note 2 oem frame" they are about 20 bux
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There's a guy selling a titanium one in the Android forums, under att all things root section.
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Does it work with the vzw version?
Sent from my SCH-I605 using xda premium
At&t housing nor the 7105 housing doesnt work
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xterra91 said:
At&t housing nor the 7105 housing doesnt work
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Why not?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
you will need to buy either a housing replacement for the Verizon or Sprint build...
JsinLegacy said:
you will need to buy either a housing replacement for the Verizon or Sprint build...
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Sprint one isn't work with verizon... Ad it does not have a sim card slot cut out.
Each version has a specific housing. You MUST purchase a Verizon one. Otherwise you could lose cell reception or damage the internals of the phone in some way. There are tiny little contact points for the radio antennas that are on the back frame. Each version has a different location for these antenna.
Sent from my large and in charge GN2 using Forum Runner
UrbanDroid said:
Each version has a specific housing. You MUST purchase a Verizon one. Otherwise you could lose cell reception or damage the internals of the phone in some way. There are tiny little contact points for the radio antennas that are on the back frame. Each version has a different location for these antenna.
Sent from my large and in charge GN2 using Forum Runner
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I did not know this.
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LittleRedDot said:
I did not know this.
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Click to collapse
I got the sprint housing and dremeled out the sim area and mine works just fine.
To give every one a heads up.
Google fast tech one word I ordered the T-Mobile one for mines
Sent from my SCH-I605 using xda premium
I will look into this. I just don't know why it is so hard to find these parts, it seems like the white ones are everywhere.
thatruth132 said:
Google fast tech one word I ordered the T-Mobile one for mines
Sent from my SCH-I605 using xda premium
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Click to collapse
Didnt fit returned it
Sent from my SCH-I605 using xda premium
Just look for a 50% off coupon in one of these threads and go to the Samsung website and you will be done. It's not that complicated.
exmeaguy said:
Just look for a 50% off coupon in one of these threads and go to the Samsung website and you will be done. It's not that complicated.
Click to expand...
Click to collapse
I need more than the battery door...I need the whole housing. Unless I missed the item on their site, I doubt it's going to be under the accessory section.
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Contact the seller of this part and see if he can get you them.
http://goo.gl/Sl4ub
Does anyone have their screen slightly lifted from one side? It's like the adhesive is missing resulting in the screen lifting just from that part bending the glass abit. I just noticed after my hand sliding off the screen I can feel that it's been lifted. Will this be considered a manufacturer defect allowing me to swap the phone for free? Also how exactly does this work? Do I just show up with the phone and they swap the phone or do I have to take everything such as the box? I already took precautions and locked the bootload and ruu
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If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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marksedge said:
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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It's not raise a lot but it's best to fix things early before they get worse. It's to the point where if u push on it u can feel the screen sink abit. I also got that red noise issue
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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marksedge said:
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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When taking pictures in lowish light u get red noise on the image. If u cover the camera u get a red screen instead of black
Crap that's an issue ...geez great I get that too ..golly ..wow is me ...Christ ....shenanigans...baloney
Sent from my HTCONE using xda app-developers app
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
luigi311 said:
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
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Click to collapse
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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marksedge said:
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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Click to collapse
as long as the device is active on your account, sprint should help you.. Sounds like you got a bad store/employee
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
Click to expand...
Click to collapse
If you are within 14 days of original purchase, you are entitled to have your defective phone replaced with a NEW phone. If that is the case, that may be why they are "refusing" to help you, just poorly explained. However, if you are outside of that 14 day window, any Sprint corporate service center or ASC (authorized service center) should be able to help you with your issue, although some techs who are on a limited exchange budget may argue that your issue does not affect device functionality and therefore not qualify for an exchange. Not necessarily my opinion, just throwing that out there as a possibility.
As far as coverage and costs if you are outside of 14 day window:
If you have Best Buy insurance, go through Best Buy for a free replacement.
If you have TEP/ESRP, go through any Sprint service and repair location for a free replacement.
If you only have the manufacturer warranty, you can go through HTC for free replacement (could take up to two weeks and you might have to pay for shipping) or go through Sprint for a fee.
It's a known issue. People were posting about the raised screen when the phone first came out. Like someone said, try a different tech/store. I have argued till I was blue in the face over the phone about stuff, hung up got a different employee and had the next one give me zero problems.
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Gave HTC a call they set it up and everything but turns out ups closes early during summer so I didn't have time to ship it and now I can't ship it since I'm taking off to school in a week
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So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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Click to collapse
Who did the fix.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
Sent from my HTCONE using xda app-developers app
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Just wonder if they put a new shell on it because they messed it up taking the old one off? Good deal though, you got your screen fixed and new shell.
Konfuzion said:
Who did the fix.
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Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.
I sent my phone to Houston, TX and it came back with scratches on the back and a bad power button. The gap was worsened.
Still my phone, probably a new back though.
theotrman said:
Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.
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Click to collapse
Konfuzion said:
Who did the fix.
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My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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msimindlessmsi2 said:
My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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Click to collapse
Well, now I know who not to use if my phone needs repair. Thanks for the link.
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AaronM7 said:
Well, now I know who not to use if my phone needs repair. Thanks for the link.
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True except that is where HTC had me send it.
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I received my LG phone back but it's locked and the disgruntled employee smashed the screen. I'm an note3 owner so I'm clueless to the LG Android platform. What are my best options here? I'm considering replacing the screen myself as I've done before on phones but to get into the phone and everything is not an option I assume.
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bmwh0r3 said:
I received my LG phone back but it's locked and the disgruntled employee smashed the screen. I'm an note3 owner so I'm clueless to the LG Android platform. What are my best options here? I'm considering replacing the screen myself as I've done before on phones but to get into the phone and everything is not an option I assume.
Sent from my SM-N900V using XDA Premium 4 mobile app
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Wow! What happened? Why did the screen get smashed? I would freaking say something.... you shouldn't have to fix it.
If need be, you can pop the back cover off with a guitar pick, or similar. Its just like a Samsung once you get inside. Remove the battery, remove the rear housing, remove the motherboard, vibrator, antennae, etc.
Yeah I've replaced screens before. Suggestions on cheapest place to order one? Local place wants 160 bucks to replace it lol
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bmwh0r3 said:
Yeah I've replaced screens before. Suggestions on cheapest place to order one? Local place wants 160 bucks to replace it lol
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They're is a thread in LG G2 general named permanent screen damage. there is a link to a website in there where the screens are about a $100. Would throw you a link but I am driving.
Sent from my LG-VS980 using Tapatalk
I'll search. Thanks. Here's the phone
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bmwh0r3 said:
I'll search. Thanks. Here's the phone
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Found it!
http://www.etradesupply.com/lg/android-models/lg-g2-vs980.html
Why did the employee smash the phone? U should have them pay for it.
Sent From My vs980
Why do employees do anything? I'm not bothering with it. Not wasting my time.
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There's an untold story being this.
Steamer86 said:
There's an untold story being this.
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Untold? I fired the person for theft of fuel. Some cannot be trusted with a monitored fuel card I guess. Especially when the card is tied to a certain vehicle and they have to use a unique pin at the pump. My 160 out of pocket to repair a phone is chump change when it's a few hundred dollars of fuel
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And there it is. Had this happen at my place of employment. Said person was ultimately fired for a 2$ charge. Giving employees G2s to use, nice boss... Lol
Maybe it"s a factor to some, but idc if it's 2 dollars or 2000, cant stand a thief. I can understand the not bothering part as well, if you ever recover the price it will have cost you even more. Some former employee's of mine thought being the boss makes you rich so you wont notice, both are usually idiotic ideas. Why they think i owe them but they owe me nothing is beyond me.
Sent from my VS980 4G using Tapatalk
I recently replaced my broken screen.
This is the one I bought. Works well.
http://www.ebay.com/itm/231126397942?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
god, until that explanation, i sat here reading this thread as if you sent your phone back to LG to get something fixed, and then an LG employee was disgruntled, broke the screen, and sent it back to you like that.
i'm sure many others read the story the same way, dude..lol you have to be more descriptive..that's why people are all, "you shouldn't have to pay for this, make them pay for it!" as in, make LG pay for something they did.
but obviously now we understand the situation
jayochs said:
god, until that explanation, i sat here reading this thread as if you sent your phone back to LG to get something fixed, and then an LG employee was disgruntled, broke the screen, and sent it back to you like that.
i'm sure many others read the story the same way, dude..lol you have to be more descriptive..that's why people are all, "you shouldn't have to pay for this, make them pay for it!" as in, make LG pay for something they did.
but obviously now we understand the situation
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Click to collapse
I was thinking the same exact thing - except that it was a disgruntled Verizon employee who was the culprit.
Never put it past VZW to send out a warranty replacement with issues lol
Once I get this fixed I may use an upgrade from another line to use the g2 as a spare for myself. Are they locked bootloader like my note 3?
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bmwh0r3 said:
Never put it past VZW to send out a warranty replacement with issues lol
Once I get this fixed I may use an upgrade from another line to use the g2 as a spare for myself. Are they locked bootloader like my note 3?
Sent from my SM-N900V using XDA Premium 4 mobile app
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Click to collapse
i believe so, but there's a loki exploit or something..i forget, i haven't rooted or done any of this since september lol
I recently rooted mine, ran a few roms but made the mistake of wiping data on my stock recovery and soft bricked. Was able to go all the way back to 4.2.2. Then 2 updates later here I am lol.
Rooting and fixing are very simple at this stage.
Sent from my VS980 4G using XDA Free mobile app
Update: screen is fixed... I'm going to try to replace through Verizon now. Lol. I picked up a razr HD for cheap to use as a spare. Towelroot and bl unlocked on cm11. Not touching the g2 now.
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How do you tie a card to a certain vehicle?
bmwh0r3 said:
Untold? I fired the person for theft of fuel. Some cannot be trusted with a monitored fuel card I guess. Especially when the card is tied to a certain vehicle and they have to use a unique pin at the pump. My 160 out of pocket to repair a phone is chump change when it's a few hundred dollars of fuel
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sent from my VS980 4G using XDA Free mobile app