[Q] Xperia Z broken touchscreen - Xperia Z Q&A, Help & Troubleshooting

Hi guys,
My XperiaZ has two cracks in the upper end of its touchscreen all of a sudden. I was just operating the phone and then it happened.
Is this a known issue maybe? I can't even backup my stuff now since the touchscreen won't respond properly anymore..

No one? :S

It has been reported a few times. Try to contact Sony about it! If you want to backup your stuff and adb is disabled, connect a mouse to your z.

tweetje said:
Hi guys,
My XperiaZ has two cracks in the upper end of its touchscreen all of a sudden. I was just operating the phone and then it happened.
Is this a known issue maybe? I can't even backup my stuff now since the touchscreen won't respond properly anymore..
Click to expand...
Click to collapse
I had the exact issue few days back Sony refused to honor the warranty so its sitting in my drawer now

gedhe said:
It has been reported a few times. Try to contact Sony about it! If you want to backup your stuff and adb is disabled, connect a mouse to your z.
Click to expand...
Click to collapse
I can connect a mouse to my Z? Wow..that's news to me..useful information!
Though I don't have a mouse with microUSB

tweetje said:
I can connect a mouse to my Z? Wow..that's news to me..useful information!
Though I don't have a mouse with microUSB
Click to expand...
Click to collapse
Get an adapter and you are fine!

androidtweaker1 said:
I had the exact issue few days back Sony refused to honor the warranty so its sitting in my drawer now
Click to expand...
Click to collapse
That's incredible that Sony refuses to honor the warranty...I didn't ask yet but this makes me very afraid..

tweetje said:
I can connect a mouse to my Z? Wow..that's news to me..useful information!
Though I don't have a mouse with microUSB
Click to expand...
Click to collapse
Use a cable called OTG CABLE and just plug it and plug the mouse and BOOM!
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!

proper lginecha
androidfreak70 said:
Use a cable called OTG CABLE and just plug it and plug the mouse and BOOM!
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
Click to expand...
Click to collapse
I understand what you are saying. That's a very smart idea! Thank you.

ntsRcon low
Have there been cases where Sony did honor warranty when this happened?

tweetje said:
Have there been cases where Sony did honor warranty when this happened?
Click to expand...
Click to collapse
I don't think..... My bro @androidtweaker1 have the same problem and he saying Sony don't want to repair it
tweetje said:
I understand what you are saying. That's a very smart idea! Thank you.
Click to expand...
Click to collapse
No problem
PS. Hit thanks instead of saying
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!

androidfreak70 said:
I don't think..... My bro @androidtweaker1 have the same problem and he saying Sony don't want to repair it
No problem
PS. Hit thanks instead of saying
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
Click to expand...
Click to collapse
Will do from now on!

Hey OP, just wanted to let you know that the same thing happened to me. Two hairline cracks on the screen out of nowhere! Rendered half the touchscreen useless. Sent it to Sony, they honored my warranty! The coolest thing is they even replaced the external speaker with an updated unit (possibly the one in the Z1/Z2? Also they didn't mention it in the Statement of Work, but i'm sure they've changed it) and now it's actually quite loud! I've always had a good experience with Sony. You should really send your device in for evaluation, you'll be surprised!

Related

[Q] PS3 controller and the Z

Has anyone managed to connect a PS3 controller to the Xperia Z wirelessly? It's working alright via the USB cable, but not without it.
Can it be done?
naujoks said:
Has anyone managed to connect a PS3 controller to the Xperia Z wirelessly? It's working alright via the USB cable, but not without it.
Can it be done?
Click to expand...
Click to collapse
Yes - search for Six Axis Controller in Play Store (paid app) - must be rooted though.
I use it with my N64 games on my Z.
geekygrl said:
Yes - search for Six Axis Controller in Play Store (paid app) - must be rooted though.
I use it with my N64 games on my Z.
Click to expand...
Click to collapse
Ah. That blasted rooting. I have bricked so many Android devices in the past. Not in a good mood to risk it again
naujoks said:
Ah. That blasted rooting. I have bricked so many Android devices in the past. Not in a good mood to risk it again
Click to expand...
Click to collapse
ok....but I found it easy...like all the Sony Android devices I have owned - easier than my old HTC!
I used this method and its just a matter of clicking and letting it do its thing (READ the instructions, all the info is there):
http://forum.xda-developers.com/showthread.php?t=2186368
:good:
otherwise no other way that I personally am aware of using the PS3 controller - you might want to search the forums in general as it may be working on other Sony devices and perhaps you can take some info from elsewhere and use it?
Good luck
geekygrl said:
ok....but I found it easy...like all the Sony Android devices I have owned - easier than my old HTC!
I used this method and its just a matter of clicking and letting it do its thing (READ the instructions, all the info is there):
http://forum.xda-developers.com/showthread.php?t=2186368
:good:
otherwise no other way that I personally am aware of using the PS3 controller - you might want to search the forums in general as it may be working on other Sony devices and perhaps you can take some info from elsewhere and use it?
Good luck
Click to expand...
Click to collapse
I agree as the rooting method is pretty simple and you won't lose any of the features that the phone comes with..
One device I know that works both wired and wirelessly is the Xperia tablet S, without rooting may I add and it worked perfectly.
I'm not sure why Sony did not do the same with Xperia Z
Sent from my C6602 using xda premium
Coolllll:good::fingers-crossed:
I would imagine we'll be getting the ability to connect natively in the next update. I've had it on my Tablet S for 6 months or more. The SP will have it at launch so we might see an early port soon.
Sent from my brain via my keyboard on my Xperia Z
I'm having so much trouble trying to pair my ps3 controller wirelessly.
It all goes well when I try to connect then soon as I disconnect it, the ps3 controller turns off (can't even turn it back on so lights are flashing) but soon as I plug it in again, it's paired as wired only although the lights are still off.
Any thoughts? It uses to work a while back.
*boy*racer* said:
I'm having so much trouble trying to pair my ps3 controller wirelessly.
It all goes well when I try to connect then soon as I disconnect it, the ps3 controller turns off (can't even turn it back on so lights are flashing) but soon as I plug it in again, it's paired as wired only although the lights are still off.
Any thoughts? It uses to work a while back.
Click to expand...
Click to collapse
Reset the controller and try again.
There is a button on the back of the controller. You'll need some sort of pin to press it down.
DrKrFfXx said:
Reset the controller and try again.
There is a button on the back of the controller. You'll need some sort of pin to press it down.
Click to expand...
Click to collapse
Thanks mate but I tried that. Will an unlocked BL cause the problem?
I'm unlocked. Doomlord Kernel V9 just like you and it works fine.
DrKrFfXx said:
I'm unlocked. Doomlord Kernel V9 just like you and it works fine.
Click to expand...
Click to collapse
Damn. Maybe it's my ps3 controller then
---------- Post added at 07:59 PM ---------- Previous post was at 07:29 PM ----------
Just relocked bootloader with TA.img and flashed stock FW again and can happily say it's all sorted. So it was a sort of pairing problem. Not sure if i had to do all what i did though to solve it.
:thumbdown:
Is anyone playing gta 3/vice city wireless? If yes, are all the controls normal?
Thanks
Phone: Xperia Z (C6603)
Rom: Stock 10.3.1.A.0.244
Kernel: Stock
Bootloader: Locked (Backed up TA.img)
SD Card: 16GB SanDisk Ultra class 10
How are you connecting it with wire unless you bought a separate accessory
Xperia Z Vanilla
dreamville said:
How are you connecting it with wire unless you bought a separate accessory
Xperia Z Vanilla
Click to expand...
Click to collapse
It's all connected properly now but gta controls are wrong.
Iwas wondering if this is normal even though we have native dualshock 3 support.
Phone: Xperia Z (C6603)
Rom: Stock 10.3.1.A.0.244
Kernel: Stock
Bootloader: Locked (Backed up TA.img)
SD Card: 16GB SanDisk Ultra class 10

Battery Drain too fast, NEED HELP

Anyone can help me??
My Xperia Z is 90% at 12am, is then next morning is 8% at 8.30am... :crying:
drain so fast, Who can teach me how can fix it / save my battery???
" Stamina mode is ON, Wifi/data is OFF "
:crying: :crying: :crying:
* Got another problem : Some times the phone is very hot...
Hi!
Do You have any app using battery alot in "battery managment" in settings??
If the phone getting hot from the battery side (center of the back panel) so there is something may be really wrong
And if the heat come from the CPU side(near camera) so there is app running at background and use the battery,
Try factory reset, if not helped flash a stock rom with flashtool
Xperia™ Z (C6602) with Tapatalk
androidfreak70 said:
Hi!
Do You have any app using battery alot in "battery managment" in settings??
If the phone getting hot from the battery side (center of the back panel) so there is something may be really wrong
And if the heat come from the CPU side(near camera) so there is app running at background and use the battery,
Try factory reset, if not helped flash a stock rom with flashtool
Xperia™ Z (C6602) with Tapatalk
Click to expand...
Click to collapse
Thanks for u reply...
The Screen is most usage in my phone "44%"
other is less than 10%...
I using Sony format my phone last week, so need format again ? will become better
khao183 said:
Thanks for u reply...
The Screen is most usage in my phone "44%"
other is less than 10%...
I using Sony format my phone last week, so need format again ? will become better
Click to expand...
Click to collapse
This screen usage is normal for me, after you formated the phone did the battery get better??
And from which place in the heat come from the phone?
Xperia™ Z (C6602) with Tapatalk
androidfreak70 said:
This screen usage is normal for me, after you formated the phone did the battery get better??
And from which place in the heat come from the phone?
Xperia™ Z (C6602) with Tapatalk
Click to expand...
Click to collapse
after format is no better battery for me...
is the middle of the back of phone most hot...
so mean no have any setting to solve this 2 problem for me?
khao183 said:
after format is no better battery for me...
is the middle of the back of phone most hot...
so mean no have any setting to solve this 2 problem for me?
Click to expand...
Click to collapse
Oh thats looks bad
You need to change the battery its damaged
Xperia™ Z (C6602) with Tapatalk
androidfreak70 said:
Oh thats looks bad
You need to change the battery its damaged
Xperia™ Z (C6602) with Tapatalk
Click to expand...
Click to collapse
Ya, very sad now
Can change battery???
is expensive ???
khao183 said:
Ya, very sad now
Can change battery???
is expensive ???
Click to expand...
Click to collapse
Yes but you cant do that yourself you need to take it to sony service center and tell them whats the problem.
If you have warrenty so the repair will be for free but if not so you need to pay for it.
No its not very expensive! Max price will be 50$
Xperia™ Z (C6602) with Tapatalk
androidfreak70 said:
Yes but you cant do that yourself you need to take it to sony service center and tell them whats the problem.
If you have warrenty so the repair will be for free but if not so you need to pay for it.
No its not very expensive! Max price will be 50$
Xperia™ Z (C6602) with Tapatalk
Click to expand...
Click to collapse
Ok...thanks again...
i try few day first ...if the problem still same...just go sony center...my phone is no under warranty.
khao183 said:
Ok...thanks again...
i try few day first ...if the problem still same...just go sony center...my phone is no under warranty.
Click to expand...
Click to collapse
Happy to help
Why its not undet warranty? You unlocked the bootloader??
Xperia™ Z (C6602) with Tapatalk
androidfreak70 said:
Happy to help
Why its not undet warranty? You unlocked the bootloader??
Xperia™ Z (C6602) with Tapatalk
Click to expand...
Click to collapse
:cyclops:
1.5 years phone already, is no under warranty right?
normally 1 year right?
khao183 said:
:cyclops:
1.5 years phone already, is no under warranty right?
normally 1 year right?
Click to expand...
Click to collapse
Yeah!
Xperia™ Z (C6602) with Tapatalk
Your wifi is showing as on there? Do you have location based wifi on? Turn it off.
Also, do you know about Google services draining battery? Make sure GPS is off, stop the service, unintelligible updates to Google play services & reboot.
Did your phone feel warm when it is turned off? And does it take a very long time to turn it back on after the battery completely drained? I think we have the same problem
DeadlyDazza said:
Your wifi is showing as on there? Do you have location based wifi on? Turn it off.
Also, do you know about Google services draining battery? Make sure GPS is off, stop the service, unintelligible updates to Google play services & reboot.
Click to expand...
Click to collapse
ya, is comfirm OFF all (GPS, Bluetooth, data)
so, mean need to re-install the google play services??
jai554 said:
Did your phone feel warm when it is turned off? And does it take a very long time to turn it back on after the battery completely drained? I think we have the same problem
Click to expand...
Click to collapse
Yes, off screen also feel warm, sometime is hot also...
need to OFF the phone about 30minuts, just no warm...
how come like this??
:crying:
khao183 said:
Yes, off screen also feel warm, sometime is hot also...
need to OFF the phone about 30minuts, just no warm...
how come like this??
:crying:
Click to expand...
Click to collapse
Idk why... Does the battery drains when the phone is completely off?
jai554 said:
Idk why... Does the battery drains when the phone is completely off?
Click to expand...
Click to collapse
for my phone, OFF the phone is dont warm for the phone, but the battery problem still drain when ON back the phone
now i UNINSTALL UPDATE the google play service, try see whether can solve the problem...
khao183 said:
for my phone, OFF the phone is dont warm for the phone, but the battery problem still drain when ON back the phone
now i UNINSTALL UPDATE the google play service, try see whether can solve the problem...
Click to expand...
Click to collapse
try to ask the service center for more info...
for info
jai554 said:
try to ask the service center for more info...
Click to expand...
Click to collapse
http://forum.xda-developers.com/xperia-z/help/xperia-z-battery-issues-discussion-t2150786/page161

[Q] Xperia Z Occasionally Unresponsive Screen

Hi
My Sony Xperia Z has had an issue with its screen for a long while now, purchased it about a year ago.
From time to time the screen will not respond to any touch anymore. Power- and Volumebuttons still work.
When it happens i can lockscreen it and it works again,
but sometimes i need to push the power button multiple times til the lockscreen reacts to touch again.
Also sometimes while typing the screen will recognize wrong letters and
those i intended to type become untypable and it will always take the one next to it.
The phone has no water damage, hasnt been dropped etc, im taking very good care of it.
I use a leatherflipcase for it, but the issue occured with or without cover.
Been reading through the internet for a long while now and havnt found any spot on issue as this yet.
I hope someone in this forum might be able to help me.
Thanks in advance!
ypx369 said:
Hi
My Sony Xperia Z has had an issue with its screen for a long while now, purchased it about a year ago.
From time to time the screen will not respond to any touch anymore. Power- and Volumebuttons still work.
When it happens i can lockscreen it and it works again,
but sometimes i need to push the power button multiple times til the lockscreen reacts to touch again.
Also sometimes while typing the screen will recognize wrong letters and
those i intended to type become untypable and it will always take the one next to it.
The phone has no water damage, hasnt been dropped etc, im taking very good care of it.
I use a leatherflipcase for it, but the issue occured with or without cover.
Been reading through the internet for a long while now and havnt found any spot on issue as this yet.
I hope someone in this forum might be able to help me.
Thanks in advance!
Click to expand...
Click to collapse
You tried to do factory reset or flashing other ROM?
Tapatalk'd from my Xperia™Z (C6602) running Dirty Unicorns ROM!
androidfreak70 said:
You tried to do factory reset or flashing other ROM?
Tapatalk'd from my Xperia™Z (C6602) running Dirty Unicorns ROM!
Click to expand...
Click to collapse
Been factory resetting it a couple times already, never tried flashing other ROMs though, always stock.
ypx369 said:
Been factory resetting it a couple times already, never tried flashing other ROMs though, always stock.
Click to expand...
Click to collapse
Then you should try to flash other ROMs
If you don't want custom ROM like CM or PA
Try stock based ROMs
androidfreak70 said:
Then you should try to flash other ROMs
If you don't want custom ROM like CM or PA
Try stock based ROMs
Click to expand...
Click to collapse
Actually i dont have any knowledge of the whole flashing and whatsoever ^^
Is there some risk to it? Like the phone becoming broken or something?
ypx369 said:
Actually i dont have any knowledge of the whole flashing and whatsoever ^^
Is there some risk to it? Like the phone becoming broken or something?
Click to expand...
Click to collapse
Well as everyone see in any ROM thread. The dev saying DO IT AT YOUR OWN RISK!!!!!!
but it's not a big deal for me
If you do what the introductions saying. You you won't get problems
But if something go wrong so you will get bootloop and can be fixed by flashing stock FTF file and you will loose your data sure so backup first
And DO NOT and I mean DO NOT FLASH ANY ANY ANY OTHER DEVICE'S ROM OR KERNEL!!!!!!! you if you do that so you will loose you device FOREVER!! then it's should do to trash
androidfreak70 said:
Well as everyone see in any ROM thread. The dev saying DO IT AT YOUR OWN RISK!!!!!!
but it's not a big deal for me
If you do what the introductions saying. You you won't get problems
But if something go wrong so you will get bootloop and can be fixed by flashing stock FTF file and you will loose your data sure so backup first
And DO NOT and I mean DO NOT FLASH ANY ANY ANY OTHER DEVICE'S ROM OR KERNEL!!!!!!! you if you do that so you will loose you device FOREVER!! then it's should do to trash
Click to expand...
Click to collapse
That sounds quite chinese to me, and im absolutely not fluent at chinese haha
I was hoping there might be a fix or option to help this without having to go so deep into it?
Personally wouldnt wanna risk much, as the phone itself is fine just that it has this issue sometimes =/
Are there other perks that might make flashing more attractive?
ypx369 said:
That sounds quite chinese to me, and im absolutely not fluent at chinese haha
I was hoping there might be a fix or option to help this without having to go so deep into it?
Personally wouldnt wanna risk much, as the phone itself is fine just that it has this issue sometimes =/
Are there other perks that might make flashing more attractive?
Click to expand...
Click to collapse
Your problem is not exist here I think so the only thing you should try is flashing ROMS it's may not help and if not helped that means you have a hardware or screen issue and need to send it to repair
androidfreak70 said:
Your problem is not exist here I think so the only thing you should try is flashing ROMS it's may not help and if not helped that means you have a hardware or screen issue and need to send it to repair
Click to expand...
Click to collapse
guess i gotta do that, thanks anyways
ypx369 said:
guess i gotta do that, thanks anyways
Click to expand...
Click to collapse
You're welcome

No sound with Walkman or Video apps! Please advise..

Hi everyone!
When I receive emails I hear the notifications but I cannot hear sounds with the Walkman or video apps.
I also tried MX Player and YouTube etc.
The volumes are all turned up to maximum! The headphones DO work so I am thinking the internal speaker has broken...
Any advice welcomed!
Ofiaich
ofiaich said:
Hi everyone!
When I receive emails I hear the notifications but I cannot hear sounds with the Walkman or video apps.
I also tried MX Player and YouTube etc.
The volumes are all turned up to maximum! The headphones DO work so I am thinking the internal speaker has broken...
Any advice welcomed!
Ofiaich
Click to expand...
Click to collapse
same:
http://forum.xda-developers.com/xperia-z/help/earphone-calls-t2840012
numero13 said:
same:
http://forum.xda-developers.com/xperia-z/help/earphone-calls-t2840012
Click to expand...
Click to collapse
Thanks numero13!
sleep time! I will read when I awake!
ofiaich
ofiaich said:
Thanks numero13!
sleep time! I will read when I awake!
ofiaich
Click to expand...
Click to collapse
Now it's wake time!
If you can hear the notification sound that means you don't have hardware issue
So try to flash/install (same) another ROM and see..
If not helped IT'S HARDWARE ISSUE!!!
Tapatalked from my Xperia Z (C660²) running Dirty Unicorns ROM!
Thanks very much! I will do that when I arrive back home and will report back!
Ofiaich
androidfreak70 said:
Now it's wake time!
If you can hear the notification sound that means you don't have hardware issue
So try to flash/install (same) another ROM and see..
If not helped IT'S HARDWARE ISSUE!!!
Tapatalked from my Xperia Z (C660²) running Dirty Unicorns ROM!
Click to expand...
Click to collapse
ofiaich said:
Thanks very much! I will do that when I arrive back home and will report back!
Ofiaich
Click to expand...
Click to collapse
Ok mate
Hope the best
Tapatalked from my Xperia Z (C660²) running Dirty Unicorns ROM!
Hi androidfreak70!
updating now... setup gmail... and then tried the Walkman app and no sounds through speaker... I can hear music through the headphones.
This is my back-up phone ( main is Xperia Z1 Compact) so will not spend much time on it..
The Dirty Unicorn Rom looks interesting but I have not rooted and installed a rom since I had one of the first Samsung tablets!
Need to do some reading !
Ofiaich
androidfreak70 said:
Ok mate
Hope the best
Tapatalked from my Xperia Z (C660²) running Dirty Unicorns ROM!
Click to expand...
Click to collapse
ofiaich said:
Hi androidfreak70!
updating now... setup gmail... and then tried the Walkman app and no sounds through speaker... I can hear music through the headphones.
This is my back-up phone ( main is Xperia Z1 Compact) so will not spend much time on it..
The Dirty Unicorn Rom looks interesting but I have not rooted and installed a rom since I had one of the first Samsung tablets!
Need to do some reading !
Ofiaich
Click to expand...
Click to collapse
Sadly. This is a hardware issue
For Dirty Unicorns ROM you don't need root
Just unlocked boot loader and recovery CWM or TWRP
Tapatalked from my Xperia Z (C660²) running Dirty Unicorns ROM!
ofiaich said:
Hi everyone!
When I receive emails I hear the notifications but I cannot hear sounds with the Walkman or video apps.
I also tried MX Player and YouTube etc.
The volumes are all turned up to maximum! The headphones DO work so I am thinking the internal speaker has broken...
Any advice welcomed!
Ofiaich
Click to expand...
Click to collapse
Which version are you running? I have the same issue with the latest stock rom (.283 blobs).
Hi Thx, no longer have this phone. Ofiaich
ofiaich said:
Hi Thx, no longer have this phone. Ofiaich
Click to expand...
Click to collapse
Oh hahahaa....
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
Xperia Z no audio in walkman or other media application
To solve this problem, plug in and plug out earphones few times As the problem could be with audio routing. I had the same problem and I got it fixed.
Download sound about app go to connectable devices > wired headset settings uncheck wired headset detection. n restart phone
:good:

[Q] Locked out after reset

So I just bought a phone and I am trying to get into recovery etc. I want to install AOSP rom for my Xperia Z.
I can't get into recovery because there is no PINK led for me to start pressing the volume keys.
but is all of that irrelevant?
I can't sign in using my google account, I have to sign using previous owners account. I don't think I'll get that.
Can I myself find out what xperia this is? I can't even be sure of that now. It just says Xperia Z on the backside, it's a massive, 5,7" screen.
are you sure, buddy?
Xperia Z has 5" screen
and there is no Xperia phone that has 5.7" screen
Zerikwan said:
are you sure, buddy?
Xperia Z has 5" screen
and there is no Xperia phone that has 5.7" screen
Click to expand...
Click to collapse
Sony Xperia Z5 Premium.
premier69 said:
Sony Xperia Z5 Premium.
Click to expand...
Click to collapse
okay, the Z5P has 5.5" display
and you can ask this at Z5P forum
I hope someone could help you
(SOLVED)
Zerikwan said:
okay, the Z5P has 5.5" display
and you can ask this at Z5P forum
I hope someone could help you
Click to expand...
Click to collapse
Hello! you were right, 5.5", i measured it against my Note 3 and they looked about the same, so i thought 5.7".
Either way, with the help of a buddy we got into the phone, and all of that works. Now I just have to root it, it's turned out to be a hassle, finding the right drivers so far hasn't yielded any results.

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