Database Develop

Relocked boot loader after HTC repair

So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?

What "internals" did you mark? Most likely it's not the same phone.

Could be same phone, different motherboard.

a referb motherboard would make some sense, I just marked the internal battery tray area with some initials.
This may be a silly question, but wouldn't my device #s be different if they changed out the motherboard? everything still matches the original imei and s/n both on the physical placard and in adb...

Let me know if this is a dumb question...
but why would they replace the mobo in response to a cracked AMOLED screen?

blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
my guess is they probubly flash the whole phone back to stock for testing. Its easier to troubleshoot when you eliminate all outside variables. They prob replaced the screen, used a .img file to flash everything back to stock including the SPL, which would account for the relocked bootloader, and tested to make sure the new screen was working correctly. Am i correct in assuming that all your apps and settings were reset too?

blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.

futango said:
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
Click to expand...
Click to collapse
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)

Amdathlonuk said:
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Click to expand...
Click to collapse
I sent my unlocked bootloader back and HTC gave me a replacement for free. They didn't charge me anything. They even deemed it as a "software issue".

so u can send ur phone in for the dust under the screen? Whats the turn around on that. And Id be pissed if they re locked my ****. I dont wanna do all that again. Id have to tell them not to ...lol
My dust isnt bad.. only noticeable when screen the screen is in sleep mode in a well lit place.

HTC has absolutely the best customer service I have ever dealt with...

ogdobber said:
HTC has absolutely the best customer service I have ever dealt with...
Click to expand...
Click to collapse
I agree with you

Hey me too!+++++
Iam a rough kinda guy and thought a gell case would do for protection so i took it to work and didnt even know i dented the back where the sim card is at with a sledge hammer!..bamm SOOOO I cracked the inside of the guts in the phone.. and sent it in for repairs right? I told the HTC tech that I had dust under the screen which I did and told em that the the screen crack from the inside was from constient temp change.... they charge me 130 to fix and I told them to keep the f**cking phone cuz when I had it ,it was all dusty and those bend test and all the videos of it being rugged was **** and was always swichin 3g and ****. so 2 days later I get my phone back .and looks ****in brand new.. the best part is 2 days later after I got it back theres an extra 150 in my account and its from google .130+20 cuz the tech hold fee.. sick uh?

So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.

leonnib4 said:
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
Click to expand...
Click to collapse
Of course it possible. We just don't have the right SPL.

Bought htc vivid from craigslist, has dead pixels. Possibly under warrenty?

Didn't the HTC Vivid come out in November 2011? If so I should have some type of warranty still right? I have original box, and have registered the imei under my account. The screen has 3 black dots 1cm apart from each other, in 5 places in the middle of the screen in perfect lines. Also, it has blue splotches in 3 or 4 spots.
Person sold it to me claimed it was almost brand new and it looks to be in great shape other then the screen (Was outside, didn't see the pixels until I got home.)
Any advice? I called my local AT&T store today and the guy didn't even know when the phone came out to check if it was still under warranty. I am wondering if I should contact HTC directly or if calling 611 (AT&T) would result in better luck.
I love the phone so I want to keep it and get it fixed.

Check if it's S-OFF or has an unlocked bootloader. An unlocked bootloader (or relocked) may void the warranty, but since the guy said that it was almost brand new, everything's probably the way it came out of the box (but check anyways!). Also, call the guy you bought it off of about the screen. If the screen was defective to begin with, then it should be covered under warranty. HTC's policy doesn't cover problems caused by wear and tear or physical damage.
Don't forget that you'll need the original proof of purchase for your claim. If you don't have it, call the guy to see if you can obtain it. It's worth reading HTC's warranty statement for any small details.
So yes, your phone may be covered under the warranty, although there are a few things you'll need to get and check.
I hope this helps!

You might be in luck. Sometimes the warranty follows the device and now the original owner, doesn't hurt to try even without proof of purchase.
Also, we need to check to make sure your phone isn't tampered with so warranty will go smoothly. Turn off your device, pull the battery, put battery back in, hold the power button while holding the volume down button. On that screen, let us know if it says "locked", "unlocked", or "relocked" and also "S-OFF" or "S-ON". If it is locked and S-ON then you are good to go.

Well im a flash addict and first thing I did was unlock bootloader and flash a Rom. It's still s-on and I know I can relock the bootloader but I assume they can see its been relocked.
It was a girl who sold it to me and she isn't very helpful and I believe she knew it was messed up and didn't tell me. Also she drove 35 minutes to meet me. Maybe she will respond to my VM / text but probably not.
It has had the highest end otterbox on it from day 1 (supposedly) and it has 0 scratches and actually looks brand new minus the screen.
When I get home from work ill upload a high res pic of the screen. The pixels are perfectly aligned all the way down the screen. Idk how someone could break it themselves and the dead spots be so perfectly aligned.
Sent from my HTC Raider X710e using xda premium

bts0uth said:
Well im a flash addict and first thing I did was unlock bootloader and flash a Rom. It's still s-on and I know I can relock the bootloader but I assume they can see its been relocked.
It was a girl who sold it to me and she isn't very helpful and I believe she knew it was messed up and didn't tell me. Also she drove 35 minutes to meet me. Maybe she will respond to my VM / text but probably not.
It has had the highest end otterbox on it from day 1 (supposedly) and it has 0 scratches and actually looks brand new minus the screen.
When I get home from work ill upload a high res pic of the screen. The pixels are perfectly aligned all the way down the screen. Idk how someone could break it themselves and the dead spots be so perfectly aligned.
Sent from my HTC Raider X710e using xda premium
Click to expand...
Click to collapse
I've heard multiple stories where people's phones were unlocked and even S-OFF and HTC either didn't care or didn't look. Go ahead and re-lock the bootloader and then run your carriers RUU to get back to stock. Your issue a hardware related one. Therefore I can't possibly see a software tampering (unlocking bootloader) voiding the warranty for a hardware related issue.

any luck OP?

HTC One Very bad focusing problems!

It seems to be happening all the time, my HTC One 32GB has a very annoying problem with focusing: it keeps refocusing at "light speed" to the point where it's just a blur in at some times! I have HTCDev unlocked my phone and installed a rom which I had hoped would solve the problem as if it were a software issue but oh no, it still does it and it makes the phone vibrate a bit when it keeps doing it.
I'm worried that with it being HTCDev unlocked and slightly chipped with a fall I made, that I wouldn't be able to get it sent back (I've heard HTCs' repair service is a bit on the crap side), is there any fix or am I screwed?
I had a video I could show you but with my 2 post standing, I can't post links D:

Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.

Neuer_User said:
Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.
Click to expand...
Click to collapse
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?

harry9991 said:
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?
Click to expand...
Click to collapse
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.

SkizzMcNizz said:
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.
Click to expand...
Click to collapse
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!

harry9991 said:
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!
Click to expand...
Click to collapse
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.

SkizzMcNizz said:
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.
Click to expand...
Click to collapse
Hello, many thanks for your reply. I think I'll try to S-OFF to get it back to untampered, locked S-ON (seems odd, but apparently it works), I'm just worried that I wouldn't get a replacement from the shop I'd bought it from due to the damage on the phone (it has a noticeable chip and scratch on the back), I only got it a week back! Do you think I'd still be eligible, if so, I could take it into town today or tomorrow and get a replacement (hopefully) as it's so close.. Otherwise I may resort to HTC. One thing I've also noticed is that the sound is no where as near to loud as some people have suggested. I'm quite young (17) and have no hearing difficulties but the phone isn't "boomy" at all, it's only slightly superior in quality and a bit in loudness to my ol' HTC Sensation. I fear I may have a faulty device but the tampering I've been doing it and the chips may turn the warranty against me..

[Q] Unique and Strange Manufacture Defect and Now I Need Help

Hello XDA-Community!
I own an Unlocked HTC One 32 GB bought from Let's Talk HTC online dealer and shipped to US.
I have been using information from these forums ever since I ditched my old iPhone 4 to get the new Shiny HTC One. I have had it for about two months, since the beginning of may and only a couple weeks back decided to try the fun part of Android and successfully unlocked the bootloader with HTCDev, flashed a custom recovery and rooted the phone. Since then, tried a few roms and been having a blast. The only problem I had was weak battery life, but I decide to live with it and stuck with it.
Today I discovered an overlooked or recently appeared defect with this phone, and I haven't heard of other people with the same issue, but part of the screen on the sides of the phone is lifted as if it's not mounted properly and was poorly glued ( don't know how it's manufactured ). So, I'm gonna try to do a warranty claim on it as I believe should be possible with this phone. I can't and don't want to sit this problem out as it's too much as hopefully you can see.
Sorry can't post the images directly yet:
htt p://w ww.flickr.com/photos/[email protected]/9213961604/
htt p://w ww.flickr.com/photos/[email protected]/9211184769/
htt p://w ww.flickr.com/photos/[email protected]/9211182917/
Hopefully you can see in the links that it has risen and whenever I try to push it down it either springs back up with a clicking sound or stick for a second and then slowly rises back to that position. I think this is a bit unusual as I have not seen or heard of this complaint before.
The main Question I'm having is, how do I go from having S-off and being unlocked and rooted to completely stock, meaning S-on, stock recovery, stock rom etc.. The main reason I installed S-off is so that in case something like this happens I can reset even the "relocked" status back to "locked"in the bootloader as I understood S-off lets you achieve that. S-off was performed with Revone developer build without any issues encountered during process. I did not change/flash Hboot, CID, radios or anything to do with S-off other than removing the "Tempered" flag from the bootloader.
I have the Ruu ready and everything, but am puzzled by trying to figure out the process/order in which I should execute commands and what they shall be to achieve my goal of absolute factory stock.
If anybody has experience filing warranty claims, feel free to chip in with your experiences, troubles and processes.
Thanks to anyone that can help,
Alex

Zisilius said:
Hello XDA-Community!
I own an Unlocked HTC One 32 GB bought from Let's Talk HTC online dealer and shipped to US.
I have been using information from these forums ever since I ditched my old iPhone 4 to get the new Shiny HTC One. I have had it for about two months, since the beginning of may and only a couple weeks back decided to try the fun part of Android and successfully unlocked the bootloader with HTCDev, flashed a custom recovery and rooted the phone. Since then, tried a few roms and been having a blast. The only problem I had was weak battery life, but I decide to live with it and stuck with it.
Today I discovered an overlooked or recently appeared defect with this phone, and I haven't heard of other people with the same issue, but part of the screen on the sides of the phone is lifted as if it's not mounted properly and was poorly glued ( don't know how it's manufactured ). So, I'm gonna try to do a warranty claim on it as I believe should be possible with this phone. I can't and don't want to sit this problem out as it's too much as hopefully you can see.
Sorry can't post the images directly yet:
htt p://w ww.flickr.com/photos/[email protected]/9213961604/
htt p://w ww.flickr.com/photos/[email protected]/9211184769/
htt p://w ww.flickr.com/photos/[email protected]/9211182917/
Hopefully you can see in the links that it has risen and whenever I try to push it down it either springs back up with a clicking sound or stick for a second and then slowly rises back to that position. I think this is a bit unusual as I have not seen or heard of this complaint before.
The main Question I'm having is, how do I go from having S-off and being unlocked and rooted to completely stock, meaning S-on, stock recovery, stock rom etc.. The main reason I installed S-off is so that in case something like this happens I can reset even the "relocked" status back to "locked"in the bootloader as I understood S-off lets you achieve that. S-off was performed with Revone developer build without any issues encountered during process. I did not change/flash Hboot, CID, radios or anything to do with S-off other than removing the "Tempered" flag from the bootloader.
I have the Ruu ready and everything, but am puzzled by trying to figure out the process/order in which I should execute commands and what they shall be to achieve my goal of absolute factory stock.
If anybody has experience filing warranty claims, feel free to chip in with your experiences, troubles and processes.
Thanks to anyone that can help,
Alex
Click to expand...
Click to collapse
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.

wnp_79 said:
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.
Click to expand...
Click to collapse
Ok then, I see. I will try to do that, but would still want to know and I believe it would help other in the future to know. How can I go back to S-on and make sure it says "locked" in the bootloader instead of "relocked".
If anybody could help, would be really welcome.

Zisilius said:
Ok then, I see. I will try to do that, but would still want to know and I believe it would help other in the future to know. How can I go back to S-on and make sure it says "locked" in the bootloader instead of "relocked".
If anybody could help, would be really welcome.
Click to expand...
Click to collapse
Hey wait
Dont lose hope so early
I am here
I will help you get back to stock completely
Htc wont even say a word against you for tampering
Just do the following so that i can help you
Get in fastboot mode and in command prompt, put "fastboot getvar all"
And post the output here
I will help you
Sent from my HTC One using xda app-developers app

wnp_79 said:
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.
Click to expand...
Click to collapse
Just an info:
Getting the unlock.bin from HTC Dev doesnt mean that the phone is for sure getting unlocked. So, unless and until the phone is literally unlocked, they cannot void the warranty.

yeah....i too unlocked my xperia from sony....never had a prob with warranty....I used to flash back stock rom from pc using flashtool .... You can use a similar software for htc
And @mathrania is right
The guys at service centre probably know less than you about this stuff
Sent from my Xperia Tipo using xda premium

[Q] HTC One Touchscreen Issue

Hi,
It appears there is a single point on the screen which is not responsive to touch. To test and confirm, I downloaded a drawing app, when I hit a certain point on the screen, there is no line drawn. A rather strange problem to have but quite annoying. I have an unlocked bootloader and the rest of the technical details for the phone are below. I have tried a couple of different custom roms, all with the same issue.
Anyone know if this is a technical issue ? Would flashing a firmware update fix the issue ?
S-ON
Device : PN0710000
Boot loader 1.54.0000
HBOOT - 1.54.0000
Any help is greatly appreciated

From what you've explained, I had the same issue. About 25% down from the top of the screen there was a band about a quarter of an inch thick that would not accept any touch input, regardless of what ROM I was running. In case it matters, I have an HTC One Developer Edition, and the phone was never dropped or anything..
Unfortunately it is a hardware problem, and I ended up having to send in in for an RMA. It took a bit over a week from the day I sent it in, and when I got it back they had locked the bootloader..
Just to be safe, I refreshed an RUU to ensure they didn't try to pin the blame on flashing anything I did..
Good luck!
Sent from my One using Tapatalk 4

synt3k said:
From what you've explained, I had the same issue. About 25% down from the top of the screen there was a band about a quarter of an inch thick that would not accept any touch input, regardless of what ROM I was running. In case it matters, I have an HTC One Developer Edition, and the phone was never dropped or anything..
Unfortunately it is a hardware problem, and I ended up having to send in in for an RMA. It took a bit over a week from the day I sent it in, and when I got it back they had locked the bootloader..
Just to be safe, I refreshed an RUU to ensure they didn't try to pin the blame on flashing anything I did..
Good luck!
Sent from my One using Tapatalk 4
Click to expand...
Click to collapse
Thanks for your response, called HTC and they advised as the bootloader was unlocked, my warranty is now void. Tried to explain that its a hardware issue and not software fell on deaf ears.
Guess I'll just have to live with it