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Insurance for your AT&T Tilt

I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.

Any Luck With This Insuance?
I was wondering if anyone has used this service and has had any luck with it?

I was able to get mine coverd for $650 under my house ins with a $0.00 deductable. It was about $45-55 per year... maybe check into that.

Safeware insurance...
Yaron2 said:
I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.
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Hi!
I got insured for my TILT @ safeware for 79 USD for an year on $550. how could you get it soo cheap for 52 USD?
I will be speaking to them today about this..
thanks..
Raj

What about SquareTrade insurance? They send me an email with 35% off. Anyone with any experience with them?
- TKN

I've used SquareTrade, but not for a phone. Last week I just made a claim on my amp. They're giving me my money back, minus shipping charges. They seem pretty good and it was a seem less process.

legit or internet slander?
legit or internet slander? What do you guys know about this?
http://reviews.ebay.com/WHY-NOT-TO-...0003415423?ssPageName=BUYGD:CAT:-1:LISTINGS:4

Any other worthwhile providers besides Safeware?
Any other worthwhile providers besides Safeware?

Anyone???
So...anyone???

Safeware
Not sure if anyone else is using safeware but I decided to try them. Since I'm in NY they have a discounted rate for NY folks (surprising). It's $52.00/year with a $50.00 deductible. Not bad for piece of mind if I break it by accident. Worse case I'm out $102.00 for 1 replacement.

This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?

Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
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Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1

Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
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Click to collapse
You're not locked into anything... it's renewable each year. I purchase my phone for $300.00 from AT&T. Replacing the phone will cost $500.00 as you can't get the phone for $300.00, at least not from AT&T. The insurance also covers theft, accidental damage, cracked screen, etc. I rather pay the $52.00 for 1 year and have piece of mind if I do drop my phone or something falls on it/etc. I may not be lucky as you to drop it a number of times and nothing breaks. For me it's worth it at least for the 1st year. After that I'm sure the prices of the phone will drop so no need to renew.

I can buy the Tilt from ATT for $276 with no contract (using my business account @ 45% off).
Do these insurance companies just pay "cash" for the replacement or do they send out a new phone?

Unfortunately the average user doesn't have a business account. Would be nice though.
As for the replacement they send out a new phone. Most likely a refurb as HTC/AT&T does the same for in-warranty replacement.

I just got the ATT Tilt from ebay few days ago. I have not really used it yet. I am going to check with safeware about the insurance policy.
Thanks!
EDIT:
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
How did you get the coverage for your cell phone? by calling them? or do it online?

plchan said:
....
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
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So you effectively spend $169 per year for a replacement Tilt?
In a year, AT&T will probably sell them for $50 just to get people online with a data plan.
Remember when you had to pay for a Motorola Razr phone? Some places they're free now with a plan.

You have two companies for the Cell phone insurance.
http://www.wirelesssafeguard.com/ Which I bought my insurance through & http://www.safeware.com/ which I thought was a waste of money
Wireless Safe Gaurd
Pro - "ATG’s Safeguard Program helps you protect your wireless device against any type of damage, loss, and theft."
Con- $100 Deductable
Safeware
Pro - No Deductible
Con- read the below and also read the contract. What a useless contract, they don't cover any defects or break down from use, plus tons of other crap about environemental variables, basically it is only loss insurance or if you smash your phone, which you'd have to do if it stopped working to get it covered.
Thank you very much for the inquiry. A damp environment refers to the actual environment in which a unit is used in. For example, a unit is kept in a greenhouse which has higher than normal amount of humidity, and due to the constant exposure, internal parts begin to rust. A liquid spill however, is a single physical event which causes the unit not to function, which is not caused by the environment. The electrical breakdown refers to electrical components which stop working over time, whether it is caused by a faulty part or simply wear and tear. Similar to the other explanation, a power surge is a single physical event which damages the unit. A surge hits the unit and burns out components or parts. I hope that this helps explain the difference, but please do not hesitate to contact me if any further clarification is required.
Best Regards,
Quang Ha
Individual Sales Manager
Safeware The Insurance Agency Inc
1-800-800-1492 Ext 2184
[email protected]
-----Original Message-----
From: EDITED
Sent: Monday, December 03, 2007 1:46 PM
To: service
Subject: Question about service
I’ve reviewed the portable electronics agreement on your site; these appear to be contradictory based on interpretation.
Sources
http://www.safeware.com/policies/portable_electronics_policy.pdf
III B3 & B4
http://www.safeware.com/faq.php
#9
Accidental damage is defined as an unexpected and unintentional external event, resulting in physical damage to the insured equipment. Examples of accidental damage include, but are not limited to Drops, Falls, Collisions, and Liquid Spills.
http://www.safeware.com/index.php
Power Surge
Comments
A liquid spill(#9) could be considered a damp environment(B4)
The failure of an electronic device is a type of “electrical breakdown” (B3) and would be an unintended, hence an accident(#9). Power surge is also a type of electrical breakdown(B3).
Can you please clarify as to what is actually covered or not covered in the contract terms.
Thank you

galenmd said:
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1
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Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
My homeowners covered mine at a recplacement cost of $600 and I'm paying $30/yr. I know that renter's insurance is cheap and will cover it and more.

stozmon said:
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
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Yes. The replacement cost was irrelevant to them. Don't try to make sense of it.

Considering ATT Tilt, but...

Ok, so first hello to everyone! First time posters but I've been trolling around for a little bit, trying to get research on different phones offered by HTC and how they operate on each network, etc. and how customizable they are. Basically, I've concluded that the Tilt(Kaiser) is the one for me, graphics driver issue or not.
My only concern is that ATT does not offer a warranty for it, so what happens if I drop it in water, etc. Not saying that this is going to happen, but I always like to cover my bases. Does HTC offer an extended warranty, or any kind of protection at all? I don't want to end up paying 300 bucks and after a year or so get screwed because it is not working or something. I'm not really made of money, I mean, I can afford the phone, but not really buying another one, especially because you can't really (as far as I know) get a new one at the same price you'd pay for one with a new 2 year contract.
Anyway, sorry for the side track, and also if this was already answered, I hadn't seen it in my searches.

there was another thread regarding insurance issue...maybe theres info there for u

I would recommend you to check out Square trade. I am a veteran phone seller ( not really a pro ) and I always recommend my buyers with square trade. Their price is reasonable and their service is pretty much hassle free.
Beside that , since there is no warranty anyway, get the refurbished phone. Refurbished phone is checked twice , so the chance of defected item is low. With 2 years contract you can gat a Tilt for 150 bucks, which is a great deal compare with 450-550.

When I spoke to ATT last week, they told me by early june ALL phones (minus iphone of course..) will be insurable including the tilt...but the tilt and similar phones will have a higher deductable ($125ish if i remember right)

aberz said:
Beside that , since there is no warranty anyway, get the refurbished phone. .
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Warranty Exchanges
Wireless devices carry a one-year warranty from date of purchase. To make a warranty claim after the first 30 days from purchase, call 1-800-801-1101. Apple branded equipment is covered by Apple's one-year Limited Warranty; refer to apple.com for details

Should Samsung allow return and refund if GPS isn't fixed?

What do you think? If Samsung is unable to repair the GPS via a future software update, would you just accept it, or would demand your money back?

I would demand my money back.
It's near useless for me as it is now.

Now I'm carrying two devices. My 3GS to continue using my TomTom, do my email, read my news. But I use the SGS for Internet on the go (at home I use my iPad). Hate carrying two devices having to make one a hotspot.

Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk

bushrat; said:
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
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Yes, I've tried. They want me to pay penalty for breaking the contract, and they would not accept the phone back. They would only replace it within 14 days with another new phone. After 14 days, they will only repair the phone, but not give me a new replacement. The Telco shop only acts as the middleman, and responsibility lies with Samsung to them.
Had I taken the $59 per month plan, then I could return it, no question asked within 7 days, and I only have to pay for any calls and data use. But I'm on the $49 per month plan because I wanted to commit myself to using Android by burning my own bridge. It's a mistake on hindsight. I didn't expect it to be so bad.
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.

The responsibility (under Australian law) is with the retailer, although they consult with a specialist (ie the manufacturer) to determine if there's a fault.
If the phone is faulty, and does not perform the task for which it was purchased you are entitled to a full refund of the purchase price.
www . accc . gov . au

Have faith that It will be fixed, since the phone is still in very early days.
I'm putting my trust in Samsung! Hopefully we won't get burned.

yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think

Eaglesteve, surely you have consumer protection laws in Aus? The device is clearly not fit for purpose, therefore breaking the terms of your contract In the UK all major retailers will try to sell additional cover or insurance; although the consumer protection act makes them legally obligated to repair or replace electrical goods for up to 5 years after the date of purchase. My point; retailers rely heavily on consumer ignorance You didn't purchase the device directly from samsung, the store can't absolve responsibility by claiming to be a "middle man".. plus most sales assistants know jack **** about the legalities of your agreement.
Write a formal complaint to the retailers head office, send the letter via recorded delivery and state that you've been advised to provide a response period of 14 days before taking your complaint further. You don't want to look for a replacement, make it clear that it's a manufacturing fault and not specific to your device. There should be an AUS ombudsman that deals with consumer complaints (bit.ly/8Xl55G), find the correct governing body and lodge a formal complaint, they should provide a reference for your case; include it in the letter to the retailer. In the UK you would then be able to take your complaint to the small claims court, however most companies will **** bricks and fold before it reaches this stage. The bottom line is the device was sold to you for its GPS capabilities, the information provided by the retailer mislead you to into the agreement; you've signed up under false pretences, reason enough for the contract to be declared void

sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
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Click to collapse
Im gonna flash to JM2 today, but Im getting a bit weary of the faith in Samsung.
Firstly, I'd point out that Samsung announced the phone in March. Three months perfecting the phone, and they still couldn't get the GPS sorted.
Another month later and with many firmware releases during that time, and still it doesn't look like its fixed. (though I haven't tried JM2 yet - in any event, the rumour is that it still doesn't fix onto more than 8 satellites despite seeing more, and it still doesn't lock onto anything with an SnR < 20)
Cya
Simon

yup, as far as samsung is concerned the device is already sold, they sell it on big bulks to retailers
it's the retailer duty to either give you the refund or not.
samsung will only accept RMA, or Warranty services

eaglesteve said:
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
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IIRC (it's been a while since I bought the original iPhone), this isn't something new due to antenna gate and it's just Apple's spin machine doing what they do well. Contracts in the US telecom industry, not just on AT&T, are written in a way that this review period exists.
The only difference here is that there is a slight difference in restocking fees, where they wont be applied like they have at times in the past. This isn't really "Apple working with AT&T" as much as touting a possibility that typically exists, there are certain exceptions by carrier but one reason why AT&T isn't combating this is the same reason they were hesitant to accept Android phones, and they ultimately gimp Android phones, Apple is just $$$$ to them. Once again AT&T beat their quarterly record for profitability and they are the most profitable carrier in the US even though they are #2 in customers. Needless to say, they are at the whims of Apple, but this isn't a big compromise on either's behalf.

Amazing. So far, 1/3 of people are happy to accept faulty goods.

http://www.boygeniusreport.com/2010/07/18/samsung-captivate-now-available-from-att/
Some people here have returned it to AT&T, while I don't know it has been penalty free, I think you need to not put the onus on Samsung and need to have a better comparison in-mind.

sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
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Click to collapse
I'm waiting for my replacement now. If the GPS still doesn't work, I might do that. As for JM2, I don't believe it do anything based on whatever limited reading I did on some of those threads.

sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
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I guess there's two main to three main things that could be at play here:
1) GPS isn't important to these people, therefore they are voting on their bias rather than from an objective viewpoint
2) GPS isn't a core functionality, therefore it's hard to say it justifies a return or that it is "faulty" as you put it
3) GPS is imprecise by nature, so users who have a strong need for it should be more informed about their purchase and the onus is on them to do their hw or lay in the bed they've made.
I am abstaining because I find the premise somewhat flawed, first of all. I think retailers and/or carriers are responsible, just like in other industries/product lines. If I buy a wireless router that doesn't perform well in, let's say it's wired performance I don't go direct to the manufacturer there. If I buy a camera that advertises 12MP but seems to produce ****ty results, I again, go to my retailer. In here, I also have a slight bias, originally being in the U.S. where we typically buy are phones through a carrier who give us a bit of extra protection because of the way contracts are set up they don't want to lose a customer totally (also part of the premise of the argument is based on a carrier logic that I don't think is applicable in this thread, but that might just be my opinion and I'm alone there).
So, I think the premise is flawed, and perhaps my logic is flawed, but I don't want to just vote "no" just because if either is flawed. However, I don't disagree with the "no" camp.

Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?

sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
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Click to collapse
Yeah that's just the Samsung reps voting.

eaglesteve said:
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
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Depends on how much you paid for the phone. 24 month contract? Tmo is selling their, slightly gimped model for $500 USD, I think that's on the high end of what they might get from international suppliers, depending on how big they are even though the international version is more costly.
So, ~500USD/24~20USD/month, maybe less, if fully subsidized. Forgive me for cutting corners and not looking into your location specifically, but I figure it's better than looking for the absolute cheapest UK/Euro/Thailand location.

There is no upfront cost for the phone. Just 24 months x $49. I had offered to continue with the plan but with an alternative phone and topping up the difference in monthly fee) but they refused that.

Power button wonky?

Is anyone having an issue with their power button? I bought one from T-Mobile a couple of months ago and the buttons were tight with minimal movement. Then that Nexus 6 got dropped and shattered the screen so a replacement (brand new in box from Moto via Ashurant insurance) arrived yesterday and the buttons "work" but are very loose and irritating.
Has anyone had an issue like this? The power button only works if i press directly in the center of the button so i have to hold it a certain way. My experience in the past is that if it isn't broken, a free replacement will not be justified. I've turned on T2W and volume rocker wake but was hoping for a power button replacement or an easy fix.

stevew84 said:
Is anyone having an issue with their power button? I bought one from T-Mobile a couple of months ago and the buttons were tight with minimal movement. Then that Nexus 6 got dropped and shattered the screen so a replacement (brand new in box from Moto via Ashurant insurance) arrived yesterday and the buttons "work" but are very loose and irritating.
Has anyone had an issue like this? The power button only works if i press directly in the center of the button so i have to hold it a certain way. My experience in the past is that if it isn't broken, a free replacement will not be justified. I've turned on T2W and volume rocker wake but was hoping for a power button replacement or an easy fix.
Click to expand...
Click to collapse
Get it replaced again.

danarama said:
Get it replaced again.
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Have you gone through a replacement request with T-Mobile? I have, and if it isn't broken (as in not working at all), they won't replace anything.
Motorola doesn't seem like a viable option since I didn't buy from them, correct me if I'm wrong.
Google - same boat since didn't buy from them.

stevew84 said:
Have you gone through a replacement request with T-Mobile? I have, and if it isn't broken (as in not working at all), they won't replace anything.
Motorola doesn't seem like a viable option since I didn't buy from them, correct me if I'm wrong.
Google - same boat since didn't buy from them.
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Google will only deal with RMA from Google Play. Motorola should honour all other warranties.
T-mobile don't exist in the UK any more and I would never use them if they did.

danarama said:
Google will only deal with RMA from Google Play. Motorola should honour all other warranties.
T-mobile don't exist in the UK any more and I would never use them if they did.
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Oh alright well maybe I can give Moto a shot and see what they say. The problem with the warranty through Tmobile is that I have to pay a $175 deductable in order to get a replacement device.
Of course I'll try with them first, then move to Moto.
Thanks.

stevew84 said:
Oh alright well maybe I can give Moto a shot and see what they say. The problem with the warranty through Tmobile is that I have to pay a $175 deductable in order to get a replacement device.
Of course I'll try with them first, then move to Moto.
Thanks.
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That's ridiculous.
I take it the handset is subsidised and paid for over a period of the contract?

danarama said:
That's ridiculous.
I take it the handset is subsidised and paid for over a period of the contract?
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Yea, I pay monthly on top of my bill for service, but even if I bought the phone outright from Tmobile, the warranty issue would still be the same. The deductible would still be present.

stevew84 said:
Oh alright well maybe I can give Moto a shot and see what they say. The problem with the warranty through Tmobile is that I have to pay a $175 deductable in order to get a replacement device.
Of course I'll try with them first, then move to Moto.
Thanks.
Click to expand...
Click to collapse
You seem to be confusing warranty with insurance. There is no deductible to make a warranty claim, you can get phone defects (defect=manufacturer's fault) fixed for free for at least a year after you purchase (in EU it's generally 2 years, because the EU actually protects consumers). T-Mobile can handle that for you and will generally do a better job than Motorola (from personal experience, YMMV).
If you damage it (damage=your fault) by dropping it, then you have to go through insurance or buy another. Good news is that insurance replacement phones (like the one you paid $175 for) are considered 'new' and your warranty was reset to the day you received the insurance phone. Bad news is that warranty phones may be refurbished, not brand new.
Honestly, these things aren't rocket engines. They don't need to be perfect. They're designed to tolerate a little bit of wobble. If the buttons are just loose, I'd honestly leave it alone and deal with it. You'll be fine. If the buttons seem to 'catch' on something when pressed in or get stuck when released then you should call someone and arrange a replacement.

ATnTdude said:
You seem to be confusing warranty with insurance. There is no deductible to make a warranty claim, you can get phone defects (defect=manufacturer's fault) fixed for free for at least a year after you purchase (in EU it's generally 2 years, because the EU actually protects consumers). T-Mobile can handle that for you and will generally do a better job than Motorola (from personal experience, YMMV).
If you damage it (damage=your fault) by dropping it, then you have to go through insurance or buy another. Good news is that insurance replacement phones (like the one you paid $175 for) are considered 'new' and your warranty was reset to the day you received the insurance phone. Bad news is that warranty phones may be refurbished, not brand new.
Honestly, these things aren't rocket engines. They don't need to be perfect. They're designed to tolerate a little bit of wobble. If the buttons are just loose, I'd honestly leave it alone and deal with it. You'll be fine. If the buttons seem to 'catch' on something when pressed in or get stuck when released then you should call someone and arrange a replacement.
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Click to collapse
Right, I did an insurance claim because I dropped it, that's fine. What came was in fact brand new in box, it still had the uncut tape on the motorola box and all OEM stuff inside. I came from the Nexus 4 and Nexus 5 and have had similar build defects. In this case, the button does get stuck either while pushing in or when it comes back out. Feels like I'm going to break it when sometimes i have to push with WAY too much force. I'll be calling Tmobile tonight as Moto would not do a repair, only exchange with a fee.

ATnTdude said:
Good news is that insurance replacement phones (like the one you paid $175 for) are considered 'new' and your warranty was reset to the day you received the insurance phone
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Click to collapse
I don't think that's accurate. Not in the EU anyway. Replacement device continues original warranty period, so if you get a replacement after 23 months, that replacement has 1 month warranty.

danarama said:
I don't think that's accurate. Not in the EU anyway. Replacement device continues original warranty period, so if you get a replacement after 23 months, that replacement has 1 month warranty.
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Click to collapse
If it's a warranty phone, yes, claiming relief under your warranty doesn't extend it.
If it's insurance, then it's different. The insurance co. buys the phone from the manufacturer (who is the one who is actually warrantying the product) just like you or your carrier does. So the warranty doesn't really reset. You're getting a newly bought phone which has a warranty separate from the original.
In theory, if you lose your phone, make an insurance claim to replace it, and find your original phone afterwards you could have two phones with separate and independent warranties on each. That is, assuming your insurance company doesn't want the original back (which is usually the case for phones, not so much for things like cars).

cracked my screen!!!

I have no insurance of any kind . Has anyone replaced a screen yet? What are my options?
Contacted discover card to see if their purchase protection program will cover it.

credit cards purchase protection doesn't protect against human error; you broke it, you pay for the repair.

wase4711 said:
credit cards purchase protection doesn't protect against human error; you broke it, you pay for the repair.
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Lol, straight shooter. Sucks but it's true.

yeah, taking responsibility for your actions sucks, but its called being a grown up:victory:

I was just curious if anyone replaced these screens yet? Is there an option yet?
The crack is on the bottom corner so not really bothersome. And for the record Mommy was tending to two whiney kids trying to get Halloween costumes on for a park activity when the phone tried to jump to its death from my back jean pocket. I guess it couldnt take the whining either.

Sorry for you

That's really bad. Try Google, he knows everything !
Sent from my Galaxy Note8 using XDA Labs

I know someone on another forum sent theirs into Samsung. It was round $300 and took a couple of weeks, but the phone came back perfect. I'm not sure if there are many local places yet dealing with these screens.

I suggest direct with Samsung as you know it will be genuine parts, decent Labour and it will be sealed properly for waterproofing
Sent from my SM-N950F using Tapatalk

If you have renter or home owners insurance they will cover the broke phone. At least mine does with USAA

jay8302 said:
If you have renter or home owners insurance they will cover the broke phone. At least mine does with USAA
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Can you give me more info please

jay8302 said:
If you have renter or home owners insurance they will cover the broke phone. At least mine does with USAA
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Can you give me more info please

You have to repair it by yourself.

psixichka said:
Can you give me more info please
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Call your insurance company and see if your electronics is covered by your plan.

jay8302 said:
Call your insurance company and see if your electronics is covered by your plan.
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That doesn't seem to be an option:
psixichka said:
I have no insurance of any kind
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If you don't already have insurance, you're on your own for this repair. You could get insurance for the future, but I'd recommend against it. In the long run, on average, insurance premiums cost more than the repairs they cover (otherwise, insurance companies would go broke instead of making a profit). Insurance makes sense only for events so unlikely that they probably won't happen to you, but so financially catastrophic that you wouldn't recover for years, if ever (for example, insurance against your house burning down).

Gary02468 said:
That doesn't seem to be an option:
If you don't already have insurance, you're on your own for this repair. You could get insurance for the future, but I'd recommend against it. In the long run, on average, insurance premiums cost more than the repairs they cover (otherwise, insurance companies would go broke instead of making a profit). Insurance makes sense only for events so unlikely that they probably won't happen to you, but so financially catastrophic that you wouldn't recover for years, if ever (for example, insurance against your house burning down).
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Why isn't it(homeowners ins) an option?
I have always found ins a waste of $. This has only happened once almost 6 yrs ago and I was able to get a replacement since there were dead pixels before the drop and I started the return process prior on one of our first Samsungs)

jay8302 said:
Call your insurance company and see if your electronics is covered by your plan.
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Do they raise the premium if a claim is filed?

Gary02468 said:
That doesn't seem to be an option:
.
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i do have homeowners ins
and did call discover card to start a claim since i believe they have 90 day purchase protection.