Hello,
I have searched the forums and cannot find what I am looking for. I have an S5 Sport that has a broken screen and I need to send it back. I want to do a factory hard reset, but I can't see anything. I have follow tutorials online, but it doesn't seem like it has worked. Can someone tell me exactly how to do this? I assume if I pull the battery and put it back in the phone is "off" and doesn't automatically start? From there I am doing the up volume, home, and power. Then I click down volumn (3) times to get to wipe data factory reset. I assume it starts on reboot system now and is 3 clicks to get to wipe. Maybe that is where I am wrong.
Any help much appreciated.
Related
I messed around with the phone (ATT TILT with stocked ROM) tonight. After installed a 3rd party app and it booted itself (seemed like a normal procedure). However, it just hangs on the Windows logo screen and it never gets to the Today screen.
I tried to perform a hardreset by holding both soft-keys and hit the reset button; it just does not work.
I have tried more than 20 times and no luck.
I am not sure what to do about it. Would I be able to flash the fresh ROM (stocked) and bring the phone back to live?
thanks in advance.
If you device is not CID unlocked (i.e. no HardSPL) then you'll have to flash a carrier ROM. You should be able to do this from the Bootloaded screen. i.e. Hold Down Camera and Reset. Once at the tri-colour screen just run the RUU program.
Also, with hard reset the steps I take are: hold down left and right softkeys (above IE and messaging button) for a second or two and then press and hold reset with the stylus until the message appears. Then press Green to hard reset.
HTH
Ta
Dave
Try Try Again
plchan said:
I messed around with the phone (ATT TILT with stocked ROM) tonight. After installed a 3rd party app and it booted itself (seemed like a normal procedure). However, it just hangs on the Windows logo screen and it never gets to the Today screen.
I tried to perform a hardreset by holding both soft-keys and hit the reset button; it just does not work.
I have tried more than 20 times and no luck.
I am not sure what to do about it. Would I be able to flash the fresh ROM (stocked) and bring the phone back to live?
thanks in advance.
Click to expand...
Click to collapse
The hard reset is notoriously hard to do, especially with big fat (muscular ) fingers. I use two pencils or chop sticks. Make sure that both soft keys are held down at the same time firmly, then do the soft reset . If you do it right a white screen with a warning should pop up telling you to press send to proceed. If this window doesn't pop up let go regroup and try again.
It always takes me several times to get a good press on those soft keys.
a little off topic...
The hard reset is notoriously hard to do, especially with big fat (muscular ) fingers. I use two pencils or chop sticks. Make sure that both soft keys are held down at the same time firmly, then do the soft reset . If you do it right a white screen with a warning should pop up telling you to press send to proceed. If this window doesn't pop up let go regroup and try again.
It always takes me several times to get a good press on those soft keys.
Click to expand...
Click to collapse
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
The Reaper said:
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
Click to expand...
Click to collapse
They are more or less the same. I have searched for the differences before, I found a few threads discussing it, but I don't think anything conrete was discovered.
The OP cannot get into Win Mo however, thats the problem
Ta
Dave
The Reaper said:
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
Click to expand...
Click to collapse
It is the same, but in order to do a clear storage, you have to be able to access your settings menu, he cannot
DaveShaw said:
They are more or less the same. I have searched for the differences before, I found a few threads discussing it, but I don't think anything conrete was discovered.
The OP cannot get into Win Mo however, thats the problem
Ta
Dave
Click to expand...
Click to collapse
Thx.. got that..just wanted the difference, if any, that's why it was "a little off topic.."
I can't seem to hard reset my Diamond.
I turn it off, hold the volume down and round button, then press reset with the stylus, and nothing happens.
Anyone got any ideas?
Keep the volume down, and circular button pressed in for a couple of seconds after you have released the reset button?
yep, diddly squat, I'm going to charge it up some more because it was at about 50%.
Maybe flash hardSPL again?
The phone's fine I just wanted to wipe it because it's cluttered.
Antimus said:
yep, diddly squat, I'm going to charge it up some more because it was at about 50%.
Maybe flash hardSPL again?
The phone's fine I just wanted to wipe it because it's cluttered.
Click to expand...
Click to collapse
Can try clear storage program if you can't get hard reset to work.
doesn't that wipe internal storage too?
Well upping to HardSPL 1.34 didn't fix it, and neither did having the battery above 50%
The buttons work when the phone is on, why in gods name aren't they working when it's off? sigh
Its give the option to clear storage or internal storage or both.
Antimus said:
Well upping to HardSPL 1.34 didn't fix it, and neither did having the battery above 50%
The buttons work when the phone is on, why in gods name aren't they working when it's off? sigh
Click to expand...
Click to collapse
Maybe you read the WIKI for the Diamond (there you were supposed to perform a hard reset with the phone turned OFF - in the meantime I've changed it to ON). Just switch the phone ON and follow the instructions from here.
And about the internal memory - it is not wiped out unless you choose to.
I don't know if this is the case, but I was having exactly the same problem and could not perform a hard reset no matter how much pressure I put on the buttons, until I removed the screen protector that came with the device. Now it works on first try.
My diamond has froze, it seems when i turn it off and then back on that it will go to the main screen and then act as if im pressing programs all the time so will go to programs then not let me move anywhere else. As if the part of the screen is stuck, can anyone help or advise on what do here?
donjuanmair said:
My diamond has froze, it seems when i turn it off and then back on that it will go to the main screen and then act as if im pressing programs all the time so will go to programs then not let me move anywhere else. As if the part of the screen is stuck, can anyone help or advise on what do here?
Click to expand...
Click to collapse
do soft reset...or last resort....remove battery
or hard reset
i tried a soft, reset, a hard reset the updating the rom but still no luck
Today I needed to perform a restore from a backup (using Sprite backup), but when the unit rebooted, it won't progress beyond the "smart mobility" screen.. There are the usual orange numbers in the bottom right of the screen, but it doesnt boot beyond that
I have tried hard resetting it (press both vol up and down, then power on) but I cant get to the screen that says caution you are about to hard reset the device etc etc..
Can someone please help me? This has really got me depressed. I paid a lot of money to get this imported from the UK (I live in Australia), and have found the unit so damn valuable/useful to date..
If anyone has any thoughts / ideas, please help..
wackyD said:
Today I needed to perform a restore from a backup (using Sprite backup), but when the unit rebooted, it won't progress beyond the "smart mobility" screen.. There are the usual orange numbers in the bottom right of the screen, but it doesnt boot beyond that
I have tried hard resetting it (press both vol up and down, then power on) but I cant get to the screen that says caution you are about to hard reset the device etc etc..
Can someone please help me? This has really got me depressed. I paid a lot of money to get this imported from the UK (I live in Australia), and have found the unit so damn valuable/useful to date..
If anyone has any thoughts / ideas, please help..
Click to expand...
Click to collapse
Well, I can't actually see your device, however, relax Bro., the HR procedure on the HD is a bit tricky, took me a couple of trial/errors to perform successfuly, but finally I got it right.
Take deep breath, do it again following the instructions in the Manual (on CD) and it'll be OK.
======
Saar
Ahh man, this well and truely sucks. I have tried HR about 40 times now. Nothing.
Can't even power off the device without pulling out the battery.
First which version of Sprite did you use to backup your phone , and second if you know your rom version enter bootloader and reflash it from there.
Woohoo! I accidentally discovered bootloader and flashed a new rom from there.. pity I didnt know what my original rom was, so now I have to re-install everything as sprite seems to corrupt everything whenever I restore (meaning i have to reflash over again)..
wackyD said:
Woohoo! I accidentally discovered bootloader and flashed a new rom from there.. pity I didnt know what my original rom was, so now I have to re-install everything as sprite seems to corrupt everything whenever I restore (meaning i have to reflash over again)..
Click to expand...
Click to collapse
For my undersanding only, how did you flash a new rom on your HD as I get the strong feeling this can not be done unless you have the original rom version from your operator.
Thus please explain what rom you used, what is your orginal rom as in what carrier did you get your device from.
Maybe I missed something.
Yeah... show off some of your moderator skills and enligjhten us with some nice fact and details about your flash action. From German to WWE or so ?
lucid said:
Yeah... show off some of your moderator skills and enligjhten us with some nice fact and details about your flash action. From German to WWE or so ?
Click to expand...
Click to collapse
I would love to but as you see I can't else I would have a WWE rom on my Swiss device.
So as you see I am in the same boat as you.
I'm pretty sure he just had a matching shipped ROM
wackyD said:
Today I needed to perform a restore from a backup (using Sprite backup), but when the unit rebooted, it won't progress beyond the "smart mobility" screen.. There are the usual orange numbers in the bottom right of the screen, but it doesnt boot beyond that
I have tried hard resetting it (press both vol up and down, then power on) but I cant get to the screen that says caution you are about to hard reset the device etc etc..
Can someone please help me? This has really got me depressed. I paid a lot of money to get this imported from the UK (I live in Australia), and have found the unit so damn valuable/useful to date..
If anyone has any thoughts / ideas, please help..
Click to expand...
Click to collapse
When HR, what does it say when you press both vol up and down, then power on?
did you do HR in power off? or you may try HR after reinstall the battery.
I have not met this, just my suggestion.
the reinstalling battery trick seems to work
I had tried several times to hard reset my stock ROM and finally got it to work by taking out the battery then putting it back in, then first thing hold two volume buttons and press power button on top. Weird how difficult that is!
Yes hard reset is tricky with the buttons... Now I can get it to hard reset quite easily.
1. Press both vol up & down and keep them depressed.
2. Now press the power button briefly while step 1) vol up + down is still depressed. Very important do not press the power button for too long otherwise it won't work. Just press and release...
3. Release the vol up + down keys when you see the red/blue/green stripes on the screen.
4. Follow on screen instructions
Yesterday, I was studying in macdonald. In order to focus, I took off my ear piece and put my phone aside. When I was done studying and was walking home, I took out my phone but it does not show anything. I thought it had no more battery but charging it does not show any sign. I have also tried all the button combination but nothing seems to be showing. It is just like a phone without a battery just a hard case. I have important photos and informations in my 2 month old phone. So are there any ways to save my phone or are there any way to like back up the stuff now.
I really need your help!!!
Search the forum for the button press combination for soft reset or hard reset.
Thank you but...
anneoneamouse said:
Search the forum for the button press combination for soft reset or hard reset.
Click to expand...
Click to collapse
I have already tried everything but nothing seems to be working
You'll need to be more specific. If you have really tried everything, then no-one can help you.
BlizzardRay said:
I have already tried everything but nothing seems to be working
Click to expand...
Click to collapse
press power button-home button and volume down button at the same time and see if it goes to download mode
Start with the basics, like power. Plug in the device, what happens.? Do you get the battery filling animation? Leave it until the led turns green / 100 on battery then try startup / recovery (vol up & home & power) to see what happens.