I have HTC One M7 and recently I have heard about pink tint problem with camera and that all HTC One's could be affected.. Till now my HTC was working fine, but recently I've noticed some pink tint in the middle of camera when it's on low light. Could you give me so tips to prevent spreading of this problem?
scytalemk said:
I have HTC One M7 and recently I have heard about pink tint problem with camera and that all HTC One's could be affected.. Till now my HTC was working fine, but recently I've noticed some pink tint in the middle of camera when it's on low light. Could you give me so tips to prevent spreading of this problem?
Click to expand...
Click to collapse
This problem is hardware related and unfortunately it will get worse over time. Replacing the camera sensor is the best solution. However if youu don't want to send your phone for repair, there is a couple of threads in the general section with some tips how to deal with this issue.
good luck
---------- Post added at 01:34 PM ---------- Previous post was at 01:23 PM ----------
scytalemk said:
I have HTC One M7 and recently I have heard about pink tint problem with camera and that all HTC One's could be affected.. Till now my HTC was working fine, but recently I've noticed some pink tint in the middle of camera when it's on low light. Could you give me so tips to prevent spreading of this problem?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2465651
http://forum.xda-developers.com/htc-one/general/how-to-htc-one-m7-purple-tint-fix-t2817607
I talked to a Rep about a different issue and brought up the infamous camera issue. HTC support supervisors (HTC North America at least) have instructed their employees to accept camera warranty claims even for phones out of the warranty period. This means if you get the purple tint and you are out of warranty, you can still send it in!
So if it gets worse and you can't stand it, you don't need to worry about it being out of warranty. Camera is the one issue with the phone HTC will fix no matter what. (If they detect it has been rooted before, you may get charged for a new main board, as it is against their policy to send the modified board back)
Sent from my One using XDA Free mobile app
Uzephi said:
I talked to a Rep about a different issue and brought up the infamous camera issue. HTC support supervisors (HTC North America at least) have instructed their employees to accept camera warranty claims even for phones out of the warranty period. This means if you get the purple tint and you are out of warranty, you can still send it in!
So if it gets worse and you can't stand it, you don't need to worry about it being out of warranty. Camera is the one issue with the phone HTC will fix no matter what. (If they detect it has been rooted before, you may get charged for a new main board, as it is against their policy to send the modified board back)
Sent from my One using XDA Free mobile app
Click to expand...
Click to collapse
About the part of rooting. First my story. I am now happily using my 5th HTC One M7. I had to send it in 4 times. 3 times because of a purple camera and once because of a restarting issue. I got a replacement 4 times. It was rooted and S-Off'ed every time
Only thing I did everytime is to unroot and get it back to stock. No S-on. They could detect it, I used the official website to unlock the bootloader. And I am sure they detected it.
So yeah, it might be against their policy, but I got anyways a new phone 4 times.
I've called HTC for 2 years about purple issues and all I get is someone that doesn't speak English..... Please HTC email me [email protected]
Joe Kidd said:
I've called HTC for 2 years about purple issues and all I get is someone that doesn't speak English..... Please HTC email me --- edited out ---
Click to expand...
Click to collapse
Strange, a lot of ppl sent their phones for repair and I'm sure they were able to get service in English depending your location. Btw this website (XDA) isn't HTC so don't expect any reply from them simply be leaving your e-mail address here (and better to remove it to avoid spam).
Here are some phone # to contact HTC (depending on your location)
United States
English
+1 866 449 8358
09:00AM - 10:00PM Eastern Time
United Kingdom
English
0845 890 0079
Outside the UK dial +44 203 684 5000
09:00 - 21:00 (Mon - Fri)
09:00 - 13:00 (Sat)
Canada
English
+1 866 449 8358
09:00AM - 10:00PM Eastern Time
Or you can contact them via www.htc.com where you'll find the customer support phone number for your region, e-mail support and live chat support.
Related
Hi,
I purchased a HTC one back in May which is the one of the left. I had some problems with the usb cable
not staying so Rogers sent me a replacement device. The 2nd replacement had a Yellow tint so then Rogers
sent me a third device with the same tinting.
I prefer the more bluer tint however which is the one that is defective? The Blueish or the Yellowish?
I have searched the web and have found little information, mostly on other HTC Devices.
Any input would be greatly appreciated
http://forum.xda-developers.com/showthread.php?p=39461598
Same with me (also with Rogers), and got 3 phones with 3 different colour temperatures. However, the other factors (build quality) is more important to me. When you get used to it, you probably cannot tell which colour temperatures you have.
Well I think it has to do with both phones that were sent me were Refurbished and my original one was to be
covered by their product protection plan (Asurance) however Rogers made an error and setup the wrong line on my
account so I could not put through a valid claim. So with the two phones that have been sent to me I have been
looking over them with a fine tooth comb.
BB88 said:
Same with me (also with Rogers), and got 3 phones with 3 different colour temperatures. However, the other factors (build quality) is more important to me. When you get used to it, you probably cannot tell which colour temperatures you have.
Click to expand...
Click to collapse
BenPope said:
http://forum.xda-developers.com/showthread.php?p=39461598
Click to expand...
Click to collapse
Thank-You this mades sense of it all now.
kpms said:
Well I think it has to do with both phones that were sent me were Refurbished and my original one was to be
covered by their product protection plan (Asurance) however Rogers made an error and setup the wrong line on my
account so I could not put through a valid claim. So with the two phones that have been sent to me I have been
looking over them with a fine tooth comb.
Click to expand...
Click to collapse
Why did Rogers send you refurbished phone? How do you know they were refurbished?
BB88 said:
Why did Rogers send you refurbished phone? How do you know they were refurbished?
Click to expand...
Click to collapse
The boxes that were sent to me were in Rogers "Red" boxes along with a disclaimer that they were refurbished devices.
They had to send me devices as they made an error with their "premium" device protection plan and I had a claim and the
3rd party insurance company would not honour based on Rogers error. The first device they sent me had to go back because
of the screen tint and that there was a large scratch on the back side of the device.
same issue, I've bought a black international unlocked HTC ONE from amazon.uk around 3 months ago, today I received a new HTC ONE (because the old one have a low charging issue).
I see on new HTC ONE display a strong yellow tint .... so the difference between two screens is big! .. see the image below:
https://dl.dropboxusercontent.com/u/548546/IMG_0028.JPG
so is possible that I must have to wait only for the adhesive to dry? I do not remember that with my first HTC I had this problem...
How can I try to fix? how can I check what brand of display was on the two HTC?
Had this happen also with AT&T personally prefer the cold/blueish tint. Just my personal preference. Couldnt stand the Yellow whites
Sent from my HTC One using XDA Premium 4 mobile app
Hi all,
I stay in India and I am planning to order HTC One from United States as HTC One is not available in India Anymore. My only question is..
Has the issue with camera resolved on the latest build? I mean the purple tinge? If I am buying from HTC Website, it would be a new build right? So will it have camera problem or only initial builds had it?
If anyone can please suggest me on this, it would be helpful as I wont be getting warranty if I purchase from abroad.
It's fixed on the m8 apparently, but I'm not sure about the m7 but it depends on the one you get,, mine has it but it's hardly noticeable, I'm getting the m8 eventually so its not a bother to me.
Sent from my HTC One using XDA Premium 4 mobile app
Rah0ol said:
Hi all,
I stay in India and I am planning to order HTC One from United States as HTC One is not available in India Anymore. My only question is..
Has the issue with camera resolved on the latest build? I mean the purple tinge? If I am buying from HTC Website, it would be a new build right? So will it have camera problem or only initial builds had it?
If anyone can please suggest me on this, it would be helpful as I wont be getting warranty if I purchase from abroad.
Click to expand...
Click to collapse
Some will have the issue, some not. I was unlucky. I had the issue. The M8 wont have it, so ull be 100% safe. BTW why arent you buying the M8 ??
Also, the M7 is very much available in India. Which city are you from ??
And, if you're ordering from the HTC website, that will be the Developer Edition. And i have doubts whether they'll ship to India......
Whoareyou said:
It's fixed on the m8 apparently, but I'm not sure about the m7 but it depends on the one you get,, mine has it but it's hardly noticeable, I'm getting the m8 eventually so its not a bother to me.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So its a matter of luck to get the handset without issue is it
raghav kapur said:
Some will have the issue, some not. I was unlucky. I had the issue. The M8 wont have it, so ull be 100% safe. BTW why arent you buying the M8 ??
Also, the M7 is very much available in India. Which city are you from ??
And, if you're ordering from the HTC website, that will be the Developer Edition. And i have doubts whether they'll ship to India......
Click to expand...
Click to collapse
I am thinking to buy M7 as the price was reduced by almost $100 recently.
M7 is not available as single sim variant, only Dual Sim is available and its not developer friendly
As I mentioned in initial post, I will be getting it imported from United States (one of my friend will be getting it for me)
Not buying M8 coz i cant afford to spend another 10K
How can I check if the purple tint is present on phone or not? How to recreate the issue?
Rah0ol said:
I am thinking to buy M7 as the price was reduced by almost $100 recently.
M7 is not available as single sim variant, only Dual Sim is available and its not developer friendly
As I mentioned in initial post, I will be getting it imported from United States (one of my friend will be getting it for me)
Not buying M8 coz i cant afford to spend another 10K
How can I check if the purple tint is present on phone or not? How to recreate the issue?
Click to expand...
Click to collapse
First, install all updates. TBH, the 4.3 update screwed my camera the most. The issue is also present on Kitkat. So, update to the latest version and see if the issue is present. Place the camera lens-down on any surface. If the image is exactly the colour of the surface, then you're safe. If there's a purple tinge, you have a problem. Otherwise, just wait for night-time and take a pic outside. U can easily identify. The only solution for this is to give it for repair to HTC. But, the US model is VERY different from the local model. So, HTC might not repair it even if you agree to pay for repair. Just FYI,
http://www.ebay.in/itm/Brand-New-HT...14778?pt=IN_Mobile_Phones&hash=item4acb704e1a
raghav kapur said:
First, install all updates. TBH, the 4.3 update screwed my camera the most. The issue is also present on Kitkat. So, update to the latest version and see if the issue is present. Place the camera lens-down on any surface. If the image is exactly the colour of the surface, then you're safe. If there's a purple tinge, you have a problem. Otherwise, just wait for night-time and take a pic outside. U can easily identify. The only solution for this is to give it for repair to HTC. But, the US model is VERY different from the local model. So, HTC might not repair it even if you agree to pay for repair. Just FYI,
http://www.ebay.in/itm/Brand-New-HT...14778?pt=IN_Mobile_Phones&hash=item4acb704e1a
Click to expand...
Click to collapse
Thanks for the suggestion on testing the phone.. I will try on that..
BTW the ebay link that you provided.. is it safe to purchase from eBay? I hav not purchased anything online for that amount
Does custom firmware help? I mean to reduce the effect?
Also are there any settings or so if that effect can be reduced? Because spending a 30K for a phone which has this major problem is an issue
Well , after 1 year of use my Stock HTC One got battery issue lately,while using,from fully charged down to 60-50% the phone shutdowns,I need to plug the charger back , then it just shows that it has still 10-15% juice left while charging..I factory reset it but it doesn't solve my battery issue..then after leaving it charge overnight , the moment i woke up i saw my HTC One almost torned apart due to battery bulging causing screen to bow out , then battery overheated..just lucky it didnt explode or burn while im sleeping..
Now I send to a Local HTC Care shop and they found out that im out of warranty and device origin was from other country,i bought it from non-authorized shop,and told me I need to send it abroad..I was confuse and ask them why I need to send it from that country eventhough it is a HTC Device..
Has anyone has the same issue with the warranty even if it is a manufacturing defect??will it wise for me if I will pay everything and bring back my phone to life??
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View attachment 2790761
The HTC devices are made in Asian countries and corporate is located in Tawain. So that's possibly why they suggested sending it there. First time I've heard of that battery issue so it may be wise to write HTC for their opinion. Here is their contact info. If you're not in the US, you can select another country on this Web page, right side. http://www.htc.com/us/contact/phone/
Sent from my HTC One using Tapatalk
I guess the answer depends on where you bought it.
BenPope said:
I guess the answer depends on where you bought it.
Click to expand...
Click to collapse
well the shop where i bought my device was not a authorize distrubutor..the shop imported the device then resold it..i contacted htc mea region manager and he ask my IMEI and hope he can help me..ill just wait for his reply..
ghostryder12 said:
The HTC devices are made in Asian countries and corporate is located in Tawain. So that's possibly why they suggested sending it there. First time I've heard of that battery issue so it may be wise to write HTC for their opinion. Here is their contact info. If you're not in the US, you can select another country on this Web page, right side. http://www.htc.com/us/contact/phone/
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
.im willing to pay all the cost if it is my fault,but the problem is with its battery being faulty after a year of use.HTC must state that the battery will be faulty for a year and it will be a customer's account for repair.since it's my first HTC device with non removable battery,,i have no idea if HTC will issue a me a free repair or battery recall with my device..
jefbuan said:
.im willing to pay all the cost if it is my fault,but the problem is with its battery being faulty after a year of use. HTC must state that the battery will be faulty for a year and it will be a customer's account for repair.since it's my first HTC device with non removable battery,,i have no idea if HTC will issue a me a free repair or battery recall with my device..
Click to expand...
Click to collapse
You have to get those pictures to HTC. Hopefully the rep you contacted can get things going for your repair/replacement. You are the first to experience this battery failure that I have read about. Is there an authorized AT&T store near you? If so, I'd take my phone into them to show and see if they might also have additional HTC contacts for you.
HTC needs to see your phone so they can determine what caused the failure. That appears to be a dangerous failure. You need to sit down and document exactly what was happening before the failure started because I guarantee that they will ask.
ghostryder12 said:
The HTC devices are made in Asian countries and corporate is located in Tawain. So that's possibly why they suggested sending it there. First time I've heard of that battery issue so it may be wise to write HTC for their opinion. Here is their contact info. If you're not in the US, you can select another country on this Web page, right side. http://www.htc.com/us/contact/phone/
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
ghostryder12 said:
You have to get those pictures to HTC. Hopefully the rep you contacted can get things going for your repair/replacement. You are the first to experience this battery failure that I have read about. Is there an authorized AT&T store near you? If so, I'd take my phone into them to show and see if they might also have additional HTC contacts for you.
HTC needs to see your phone so they can determine what caused the failure. That appears to be a dangerous failure. You need to sit down and document exactly what was happening before the failure started because I guarantee that they will ask.
Click to expand...
Click to collapse
im in touch with their HTC MEA digital media agency community manager,his last message was this
Code:
Noman Ali [The Cheek]
3:14 PM (16 hours ago)
to me
Hi Jeffrey,
I’ve asked about the device, still waiting to hear back. I represent HTC’s digital media agency, and we don’t have a direct link with their customer care center… so it takes some time to source a problem.
...
maybe i need to wait for months!!!
Wasn't there a contact in that link I posted?
Sent from my HTC One using Tapatalk
ghostryder12 said:
Wasn't there a contact in that link I posted?
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
yup i check that link but i think those are for US customers..im in MEA region
Ok, so there was no contact information for MEA region? None of these countries are near your home country? http://www.htc.com/us/regions/
I wouldn't give up. I'd start sending emails, letters, any Information to HTC corporate.
Sent from my HTC One using Tapatalk
HTC replace my unit ..Kudos to HTC care...
jefbuan said:
HTC replace my unit ..Kudos to HTC care...
Click to expand...
Click to collapse
Yeah, it was a strange battery failure and HTC did the right thing.
Now you for a brand new phone, sweet.
Sent from my HTC One using Tapatalk
Hi,
So about a few months ago I noticed that whenever I took pictures on my phone's camera in dark lighting, there is some purple-ish tint throughout the whole image, most noticeably around some of the edges of the photo. I had heard about the purple tint problem in the HTC One, but never thought it could occur in the Butterfly S! Silly me thought it was maybe a firmware problem and that it might just fix itself, but recently I read that no, it is indeed a hardware problem. I definitely want to get this fixed.
My question is how do I go about sending my phone in through warranty? I live in the US but I bought my phone in Asia (since the phone was never available here). Can I just call the HTC center in the US and will they know about the phone and be able to fix it? Or will I have to go through the hassle of sending the phone all the way back to where I bought it from?
Thank you.
You'll need to ship it in and also pay a 20$ Global Warranty Fee since it's a Taiwan-only device (I'm told the same thing applies if you repair it in Taiwan or wherever you purchased it. Repair takes around 2 weeks. Important to note that the warranty is from manufacture date otherwise you will need to show them proof of purchase.
I'm currently considering this for my headphone jack problem as well.
Hi
I know this is an old issue.
I have owned an HTC One (M7) since 2013 and live in Denmark.
After using the phone during the first weeks of the summer of 2013, I discovered the purple haze in the viewfinder when takin a photo.
But sadly HTC never offered the free fix here in Denmark like in the US, so I have been stuck with the problem ever since.
I have finally found a firm here in Denmark who can replace the whole camera-unit in my HTC One (M7).
But before I spend 50 USD on fixing the phone. Will replacing the camera-unit fix the problem? Or is the problem deeper ?
Euroman28 said:
Hi
I know this is an old issue.
I have owned an HTC One (M7) since 2013 and live in Denmark.
After using the phone during the first weeks of the summer of 2013, I discovered the purple haze in the viewfinder when takin a photo.
But sadly HTC never offered the free fix here in Denmark like in the US, so I have been stuck with the problem ever since.
I have finally found a firm here in Denmark who can replace the whole camera-unit in my HTC One (M7).
But before I spend 50 USD on fixing the phone. Will replacing the camera-unit fix the problem? Or is the problem deeper ?
Click to expand...
Click to collapse
To the best of my knowledge it depends how bad it is. I've known cases where replacing the camera module did solve it and others where it did not.
If you do decide to take it in maybe ask the shop for some reassurance of success rate so you can make a more informed decision. :good: