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NOOOO! screen broke.. = (

i took my phone out of my pocket today and the screen was white with a big line going from the bottom right to mid left. i hadnt done anything at all, i hadnt hit it or anything, im not entirely sure how this could have happened, but 1 week ago i dropped it about 1 foot to the pavement, and it hit one of the corners. i think this may have something to do with it...when it fell it might have created a small crack that grew and grew, and now got big enough stuff leaked and it broke.
i read on the forum about people who seriously did nothing, they could have just chanrged it and it broke..
this sucks, anyone know where i can get a replacement screen?
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Sell your phone on Ebay, Get what you can from it, Buy another TILT. A replacement screen is over 150 i believe.

http://cgi.ebay.com/NEW-Original-OE...ryZ41343QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
try that. its about 80 total with shipping included. not as much as 150.

hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!

mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one

mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.

kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
kyphur, LOL..."Is this AT&T? Yes, well my screen stopped working on my Tilt! Physical damage? Well...I didn't do anything to it...So, No, I don't think there is physical damage...After all, I didn't do anything physical to it, I think it's more like Meta-Physical damage!"

renembarr said:
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one
Click to expand...
Click to collapse
this is what was very strange, i only keep my drivers permit and my guitar pick in my pocket, nothign else. also, i keep the screen facing my leg. i dont think a card or pick would have broken it. but yes, will buy a case

kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best

Seriously you'd be better off contacting PocketPC Techs and paying a couple of hundred (or less) to replace the screen.
Even better, if you're comfortable replacing your screen yourself, check eBay I've seen the screen for under $100!
at&t Warranty will consider that screen as "Out of Warranty"...
mikeeey said:
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best
Click to expand...
Click to collapse

dang... well i guess well see what happens then.

mikeeey said:
dang... well i guess well see what happens then.
Click to expand...
Click to collapse
Once you've sent your broken phone to at&t Warranty you're pretty much done for. When you ordered the replacement they have a script that is read to you. You basically agree that there is no physical damage to the device and if they find physical damage then you agree to be charged full replacement price (read no upgrade discount) which is $450 - $500.
They also would have told you that once they receive your device there is no way that it can be returned to you.
You are basically giving up your Tilt for free and paying even more for a refurbished replacement than they charge in the stores for a brand new one.
I seriously recommend you look at the alternatives I've mentioned as your warranty is already scrapped by the physical damage.

So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!

No no no...Refusal of shipment/freight is always your best bet with any such issue.
pkley said:
So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!
Click to expand...
Click to collapse

Another victim. I had the same thing with my Vario 3. But it happened after 4 days getting the phone :') I sent it back and it costed me 130 euro. I thought it would be like 300 or so. Maybe they won't overcharge you.

Yeah, I second that the best option is to refuse the shipment. That way you won't even have to pay shipping costs for sending it back. I'm also sure warranty will not cover your problem as it can't really be said that it happened because of manufacturing error or out of proper every-day usage. But who knows? I am not AT&T, not even on AT&T
GSLEON3 said:
No no no...Refusal of shipment/freight is always your best bet with any such issue.
Click to expand...
Click to collapse

but this broken screen thing is such a common problem... let me quote what i said in another thread:
mikeeey said:
i talked to the guy who sold me my tilt today. I told him about my broken screen, how it just broke for no reason. he told me this is a common problem, and 6 people have came to just him about this problem. he says the crystals in the screen heat up and just break.
well is this is bad. but can it be good? if it is common then perhaps AT&T will recognize this and exchange for a new tilt will not cost what buying a brand new one is. however if they dont recognize this as a common problem then stay away from the Tilt.
if 6 people have came to him about it, how many other people do you think came in and talked to other employees besides him? then how many people do you think went to other AT&T stores in my city about this problem? then add all the stores outside my city, outside my state...we got a LOT of broken tilt screens...
Click to expand...
Click to collapse
so im hoping htc/at&t will realize many people break their screens.

Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor

(double post.. woops)

Facegarden said:
Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor
Click to expand...
Click to collapse
thanks for the links, i may need them. but as i said, the AT&T rep told me 6 people came to him about a broken screen, which some claimed they didnt nothing. and here on the forum someone broke it just charging their phone.
i can assure you it didnt bang against anything. i had it in my pocket during class. i looked at my phone before class and it was fine, then in the middle of class i looked and it was broken. all i did was sit the whole time, never moved.

PSA: Shattered Screen and repair experience (conclusion update 12/26/2012)

My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top left corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive (broke the digitizer).
I searched ebay for replacement parts and found the screen/digitizer for about $125 and the screen/digitizer/frame for about $220. Before making a move on the replacement parts, I decided I should find out what LG could do for me. I called their support line and they said the repair will take 5 - 7 business days and will cost between $40 and $100 dollars (once they receive the phone they are going to call me with the final repair cost).
I sent the phone to LG for for repair today. I'll update this thread with how the process goes.
I only had the phone for a few days! Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Update (12/7/2012): check out post 31
Update (12/26/2012): check out post 35

HOLY CRAP!!!!!!!!! that really sucks dude.
Any pics of the post-female carnage?

elmoojps said:
My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top left corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive (broke the digitizer).
I searched ebay for replacement parts and found the screen/digitizer for about $125 and the screen/digitizer/frame for about $220. Before making a move on the replacement parts, I decided I should find out what LG could do for me. I called their support line and they said the repair will take 5 - 7 business days and will cost between $40 and $100 dollars (once they receive the phone they are going to call me with the final repair cost).
I sent the phone to LG for for repair today. I'll update this thread with how the process goes.
I only had the phone for a few days! Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Click to expand...
Click to collapse
Thats actually a great price if the most you have to pay is $100 for a new screen.

any pics of the girl who dropped it? i kid lol.
major bummer tho, thats why i got my gf a nexus of her own. noone touches my phone lol

If the final charge for the repair comes out to be $100 or less I will be pleasantly amazed!
Did you try calling Google first? I had this happen to my Nexus One and Galaxy Nexus (both purchased directly from Google) and they sent a replacement phone for ~$150. I've read that they have the same damage replacement for the N4 for $160 (I'll try and find a link).
I'd rather pay $160 for a replacement than $100 for a repair, but I suppose that's a different topic all together.
Anyway, I hope you get your screen repaired for $40. That would be awesome.

Better get a BJ and a steak.
I would be miffed!
Let us know how it turns out
Oh yeah, pics or shens.
Sent from my Nexus 4 using xda app-developers app

subed for infos!

elmoojps said:
My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top left corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive (broke the digitizer).
I searched ebay for replacement parts and found the screen/digitizer for about $125 and the screen/digitizer/frame for about $220. Before making a move on the replacement parts, I decided I should find out what LG could do for me. I called their support line and they said the repair will take 5 - 7 business days and will cost between $40 and $100 dollars (once they receive the phone they are going to call me with the final repair cost).
I sent the phone to LG for for repair today. I'll update this thread with how the process goes.
I only had the phone for a few days! Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Click to expand...
Click to collapse
Post some freaking pictures.

Please keep us updated on the price. Mine slipped off the trunk of my car right after I bought from CL. Just need the bezel replaced
Sent from my Nexus 4 using xda premium

Wtf just saw a small scratch on my screen by the home button how the hell did that happen I babied the crap out of it so far
Sent from my Nexus 4 using xda app-developers app

ibegary said:
Better get a BJ and a steak.
I would be miffed!
Let us know how it turns out
Oh yeah, pics or shens.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Sounds like a MasterCard moment

My girlfriend may look but not touch my mistress4. Sorry brother that just sucks...
Sent from my Nexus 4 using xda app-developers app

I just got off the phone with LG as well .. fresh RA number in hand to send back my wife phone. She claims she didn't drop it and I don't see a scratch anywhere.. its still got the plastic on the screen I told her to leave it on until the screen protector came in. They gave me the same price as the original poster $40-100.
I do have one question.. the digitizer is broken. I want to factory reset but I can't get into the stock recovery, the phone just says No command. I didn't want to unlock the the boot loader before sending it back, with my luck they would try to screw me because it had been altered.
Is there a fastboot command to factory reset? I'll follow-up with the result from LG if anyone is interested.
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mytouch 3g.. ouch..... i feel for ya man

db that picture makes me sad.

elmoojps said:
Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Click to expand...
Click to collapse
More like... don't let clumsy people hold your phone... period.

dbdrop said:
I just got off the phone with LG as well .. fresh RA number in hand to send back my wife phone. She claims she didn't drop it and I don't see a scratch anywhere.. its still got the plastic on the screen I told her to leave it on until the screen protector came in. They gave me the same price as the original poster $40-100.
I do have one question.. the digitizer is broken. I want to factory reset but I can't get into the stock recovery, the phone just says No command. I didn't want to unlock the the boot loader before sending it back, with my luck they would try to screw me because it had been altered.
Is there a fastboot command to factory reset? I'll follow-up with the result from LG if anyone is interested.
Click to expand...
Click to collapse
Ouch I'm sorry I hope you can get in the boot loader. But why would they care if you are paying to get it fixed. Its not like it there money used to fix it.
Sent from my Nexus 4 using xda app-developers app

dbdrop said:
I just got off the phone with LG as well .. fresh RA number in hand to send back my wife phone. She claims she didn't drop it and I don't see a scratch anywhere.. its still got the plastic on the screen I told her to leave it on until the screen protector came in. They gave me the same price as the original poster $40-100.
I do have one question.. the digitizer is broken. I want to factory reset but I can't get into the stock recovery, the phone just says No command. I didn't want to unlock the the boot loader before sending it back, with my luck they would try to screw me because it had been altered.
Is there a fastboot command to factory reset? I'll follow-up with the result from LG if anyone is interested.
Click to expand...
Click to collapse
Boot into the Bootloader and run
Code:
fastboot -w
That will do a factory reset, though you may have to unlock the bootloader to run that command (I'm not sure, I always have it unlocked for the most part)
You can always unlock and then re-lock the bootloader after wiping as well.

kristoff125 said:
db that picture makes me sad.
Click to expand...
Click to collapse
I know... you see the power and volume stickers at the top. It took a few minutes for it to process what I was looking at...
---------- Post added at 10:37 PM ---------- Previous post was at 10:33 PM ----------
dnlsmy said:
Boot into the Bootloader and run
Code:
fastboot -w
That will do a factory reset, though you may have to unlock the bootloader to run that command (I'm not sure, I always have it unlocked for the most part)
You can always unlock and then re-lock the bootloader after wiping as well.
Click to expand...
Click to collapse
I did have to lock and re-lock to wipe but it did the trick. Thanks!

If it only costs $100 to replace a shattered front screen, I'm canceling my SquareTrade warranty right now.
Let us know how it goes!

[Q] No screen after lcd replcement (White screen+noise)

Hey
I own an htc one m7 (801n)
After my lcd was broken i have bought an original lcd+digitizer (comes together as one piece) from etradesuppy
I have connected the the battery & the charging port to the main board and then the lcd- connected a usb cable so the screen will come up..,.
All i can see is a white screen with noise (like tv used to have...)
I found a photo on the internet, it looks the same!!
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Any clue what i should do?
thanks!

Anyone?

UP........

up..................

uppppppppppppp

efi2222 said:
uppppppppppppp
Click to expand...
Click to collapse
Send the phone to HTC for proper repair

Agreed. Send it back to HTC. They most likely just get cheap Chinese parts and resell them.

They most likely just get cheap Chinese parts and resell them? I lost you....

efi2222 said:
They most likely just get cheap Chinese parts and resell them? I lost you....
Click to expand...
Click to collapse
You can buy parts that are subpar from China left and right. They are not obligated to be truthful to the buyers if they are OG parts or not. This is what happens with alot of on line sellers. They buy these parts from so called Good dealers and then when they sell them Custormers have issues. It happens all the time. They can even cause more harm. Send it back to HTC

But the screen i 've bought is original ... (from etradesupply)

efi2222 said:
But the screen i 've bought is original ... (from etradesupply)
Click to expand...
Click to collapse
Thats the thing is you can never be sure that it is. All you know is what they tell you. Many sites say OG parts and they are not. Send it back.

zelendel said:
Thats the thing is you can never be sure that it is. All you know is what they tell you. Many sites say OG parts and they are not. Send it back.
Click to expand...
Click to collapse
Here in Israel the disturber of HTC wants 300$ for a new display. for around 320$ i can get a used device.
I wonder how much HTC UK charge for that. I'll send them an email, thank you.

efi2222 said:
Here in Israel the disturber of HTC wants 300$ for a new display. for around 320$ i can get a used device.
I wonder how much HTC UK charge for that. I'll send them an email, thank you.
Click to expand...
Click to collapse
Good luck. That goes to show that if the official wants that much for the display, anything that is less them say half the price is most likely not official parts. You have to be careful. Hell you can get a used one in swappa for like 150

zelendel said:
Good luck. That goes to show that if the official wants that much for the display, anything that is less them say half the price is most likely not official parts. You have to be careful. Hell you can get a used one in swappa for like 150
Click to expand...
Click to collapse

efi2222 said:
Hey
I own an htc one m7 (801n)
Any clue what i should do?
thanks!
Click to expand...
Click to collapse
It is very likely that problem is coming from an improper connection with the LCD flex cable and the FPC connector on the main motherboard. I had it happen before when I didn't fully connect the cable back when I was putting the phone together. Unless, otherwise the flex cable is damaged or has some other issue.
Your options are to
open the phone and inspect it yourself, you can do it for free and this keeps your costs to a minimum. You need to be careful or you risk damaging your back cover.
send it to a local repair shop to have a look (hopefully you can find someone trustworthy)
send it to HTC
I circled the location of the LCD connection on the main logic board.

kaijura said:
It is very likely that problem is coming from an improper connection with the LCD flex cable and the FPC connector on the main motherboard. I had it happen before when I didn't fully connect the cable back when I was putting the phone together. Unless, otherwise the flex cable is damaged or has some other issue.
Your options are to
open the phone and inspect it yourself, you can do it for free and this keeps your costs to a minimum. You need to be careful or you risk damaging your back cover.
send it to a local repair shop to have a look (hopefully you can find someone trustworthy)
send it to HTC
I circled the location of the LCD connection on the main logic board.
Click to expand...
Click to collapse
Hey!
I forgot to make a comment, but today i've checked out and the lcd connector didn't look so well.
Few hours ago i have ordered 2 display connector for 11GBP including shipping to israel
I really hope it would work, if not i'll sent it to HTC (i still have warranty who knows maybe they'll not charge for the repair)
Once i'll get the connector update you guys if it did work
Thanks

Still the same!

Galaxy note 8 S pen not detecting the right side of the screen

Hi
I have 256 GB blue note 8 HONG KONG Radio version , no Root , no magnetic cover , no screen protector no trauma no apparent damage ,
I noticed that the right side of the screen not responding to s pen , about 0.7 cm to the right as shown in attached screenshot , I tried another s pen from my old note 4 but the same problem , I tried different setting like reducing the resolution , minimizing screen size , shifting edge pane;l to the left but no response .,
any help ?
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shinystarr said:
Hi
I have 256 GB blue note 8 HONG KONG Radio version , no Root , no magnetic cover , no screen protector no trauma no apparent damage ,
I noticed that the right side of the screen not responding to s pen , about 0.7 cm to the right as shown in attached screenshot , I tried another s pen from my old note 4 but the same problem , I tried different setting like reducing the resolution , minimizing screen size , shifting edge pane;l to the left but no response .,
any help ?
Click to expand...
Click to collapse
Its probably hardware. There is a separate sensor behind the screen for the pen. Its has to be damaged somehow. I would factory reset first and see if it's still there. Then start the warranty process.

The problem since day 1 of the device .. I found many complains for the same problem .. my question is that issue present in all note 8 ?

I just checked mine and it is working properly.

shinystarr said:
The problem since day 1 of the device .. I found many complains for the same problem .. my question is that issue present in all note 8 ?
Click to expand...
Click to collapse
No, absolutely not. I have not seen any complaints on the issue myself. I have seen a pattern of Hong Kong sold devices having issues though. May want to check if you even have a genuine Samsung note 8. The knockoffs sold in Hong Kong are really good at passing for genuine devices. As you can see on my screenshot I can write to the edges no problem.

I don't know whaf to do next .. my phone ordered from eBay from USA seller

shinystarr said:
I don't know whaf to do next .. my phone ordered from eBay from USA seller
Click to expand...
Click to collapse
I would try first with the ebay seller in getting money back. If they are an honest seller and just have bad stock they should work with you. There are apps on the store you can use to verify if it's a genuine Samsung device as well. If it's genuine, i don't see why Samsung themselves wouldn't honor the warranty.

shinystarr said:
I don't know whaf to do next .. my phone ordered from eBay from USA seller
Click to expand...
Click to collapse
You have a couple options, depending on how long you've had the device:
Reach out to Samsung to inquire about warranty repair/replacement
Reach out to the seller to see if they will exchange.
Reach out to PayPal and make a claim for a receiving a defective device.
Last option, is you pay to have the LCD replaced.

Gizmoe said:
I would try first with the ebay seller in getting money back. If they are an honest seller and just have bad stock they should work with you. There are apps on the store you can use to verify if it's a genuine Samsung device as well. If it's genuine, i don't see why Samsung themselves wouldn't honor the warranty.
Click to expand...
Click to collapse
it is geniune, original , received sealed

shinystarr said:
it is geniune, original , received sealed
Click to expand...
Click to collapse
Mr Orange stated the options better than I. I would start with seller then paypal, then Samsung for repair if you can't get it exchanged.

Mr. Orange 645 said:
You have a couple options, depending on how long you've had the device:
Reach out to Samsung to inquire about warranty repair/replacement
Reach out to the seller to see if they will exchange.
Reach out to PayPal and make a claim for a receiving a defective device.
Last option, is you pay to have the LCD replaced.
Click to expand...
Click to collapse
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty

shinystarr said:
it is geniune, original , received sealed
Click to expand...
Click to collapse
A sealed box is not an indicator of an authentic device.
Do what other person said, use software on app store to check authenticy then speak to seller and tell them you have a device faulty out of the box.
Sent from my SM-N950U using Tapatalk

shinystarr said:
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
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I thought you may be in the no warranty boat. I think it's lame Samsung does that. You bought it just like anyone else. Hopefully the seller or ebay helps you out.

shinystarr said:
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
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It wouldn't hurt to ask Samsung. Worse they can do is say no. They cant take away your Christmas (or whatever non-religious, non-offensive, generic holiday you may or may not celebrate during the last month of the year). Plus they could tell you if your IMEI is a genuine Note 8.
But reaching out to the seller is also a good Avenue, assuming they are selling genuine Note 8s.

Do not start spreading statements as "I have MANY COMPLAINTS" about your problem, as it is not the case, when some malfunction appears, the Only way to go as always, is warranty claim, regarding hardware issues, the only help will come from the seller, this posts stating or implying that many devices suffer of something without being verified are of no use, so, HARDWARE ISSUE=WARRANTY CLAIM, if you can not get a a solution this way because of the way you got your device, then the next time you should reconsider to buy from an official authorized dealer, when you buy from someone who offers a very good low price, you assume the risk of not obtaining a law enforced warranty

winol said:
Do not start spreading statements as "I have MANY COMPLAINTS" about your problem, as it is not the case, when some malfunction appears, the Only way to go as always, is warranty claim, regarding hardware issues, the only help will come from the seller, this posts stating or implying that many devices suffer of something without being verified are of no use, so, HARDWARE ISSUE=WARRANTY CLAIM, if you can not get a a solution this way because of the way you got your device, then the next time you should reconsider to buy from an official authorized dealer, when you buy from someone who offers a very good low price, you assume the risk of not obtaining a law enforced warranty
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I ordered my note 8 online because in our country no 256 GB or blue version which I want , it cost me more than the official 64 version in my authorized dealer ..
I posted this to know is it a major complain or only mine ..

The point is, buying from an official authorized dealer in your home country is always the safe way to go, some problems of various types always arise in certain number on ANY brand, device type or model, buying from non official channels often make warranty claims somewhat difficult or impossible at times, if the exact model you want is not available in your home country, then the choice about peace of mind or desire/satisfaction comes in, on the other hand, that screen issue you have is not common or usual

winol said:
The point is, buying from an official authorized dealer in your home country is always the safe way to go, some problems of various types always arise in certain number on ANY brand, device type or model, buying from non official channels often make warranty claims somewhat difficult or impossible at times, if the exact model you want is not available in your home country, then the choice about peace of mind or desire/satisfaction comes in, on the other hand, that screen issue you have is not common or usual
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I get what you're saying, and I'm sure the OP gets it, too. But I'm also sure he's just looking for advice and help for his issue, not to be kicked when he's down and lectured about buying internationally.
And to be fair, his original post said HE found a lot of similar complaints. You can't say for certain he hasn't found similar complaints by searching online, so berating him about whether or not its a common issue isn't helpful, and you honestly just come off as confrontational, like you're trying to pick a fight or trying to find a reason to be offended.
Just my two cents. I don't want to argue, and just want to see people get help if possible. It sounds like a hardware issue, and I have given him all the steps I know to take to get it taken care of.

Thanks for your help ..
At Samsung community forum there are 2 posts for the same complain , under those posts there are few customers complaining exactly the same , some reply stat that official samsung dealer asked them to put the device in safe mode .. safe mode didn't solve my problem ..
Other replies stated that samsung service accept replace on warrenty
In my case it seems that my only way is to return to the seller with losing the cost of shipping , costum and taxes at my country and his country ... or to accept the problem as it is and live with it . ?

BTW .. touching the screen with my finger is ok from edge to edge no problem .. the peoblem happens only with the S pen

Question HELP NEEDED - Dead Xiaomi 12 pro

Hi! I'm having a serious issue with my Xiaomi 12 pro. I have it since about a week, on saturday I unlocked the bootloader and flashed Xiaomi eu.
Everything was fine until this night (so about 1 day after flash). Out of nowhere, while I was chatting on telegram, the phone begun to be extremely slow and unresponsive, taking several seconds to register my keystrokes. I decided to reboot (also the shutdown circle animation was very sluggish) and it never boots up again.
If I plug it in charge it gets stuck in mi logo, even when I unplug. If I hold the power button the phone shuts off and then the low battery icon appears, even though I left it in charge for quite a while. However both phone and charger are cool so I don't think it's charging.
I can't get it to fastboot mode or to recovery in any way
Can somebody help me? Is it a problem related to Xiaomi eu or is it hardware? Thanks

Seems to be an HW issue.
what if you charge it?

mattodinaturas said:
Hi! I'm having a serious issue with my Xiaomi 12 pro. I have it since about a week, on saturday I unlocked the bootloader and flashed Xiaomi eu.
Everything was fine until this night (so about 1 day after flash). Out of nowhere, while I was chatting on telegram, the phone begun to be extremely slow and unresponsive, taking several seconds to register my keystrokes. I decided to reboot (also the shutdown circle animation was very sluggish) and it never boots up again.
If I plug it in charge it gets stuck in mi logo, even when I unplug. If I hold the power button the phone shuts off and then the low battery icon appears, even though I left it in charge for quite a while. However both phone and charger are cool so I don't think it's charging.
I can't get it to fastboot mode or to recovery in any way
Can somebody help me? Is it a problem related to Xiaomi eu or is it hardware? Thanks
Click to expand...
Click to collapse
If you cannot enter fastboot or recovery, it is over. You state 'in any way', could you describe which ways you tried?

NOSS8 said:
Seems to be an HW issue.
what if you charge it?
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Click to collapse
I tried as i said, it just gets stuck on mi logo. I fear that it's a battery problem, since it's not charging and if i try to power on it shows low battery icon
Danacy said:
If you cannot enter fastboot or recovery, it is over. You state 'in any way', could you describe which ways you tried?
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I tried holding volume up and down (at different times obv) while plugging in, since it's the only way to get a mi logo. It never enters fastboot nor recovery, it just gets stuck on mi logo.
Since 1-2 days when i booted up the phone, the battery percentage shown was 0, then after a minute or so, the correct percentage then was shown. I don't know if this is related

Is it still guaranteed?

NOSS8 said:
Is it still guaranteed?
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well, it's rooted and with xiaomi eu. If I want I can easily return it to amazon, but since I bought it in a special sale I don't want to loose it. I'll try to take it to xiaomi assistance.. Do i have to mention the rooted and custom rom stuff if they ask?
Also i think it's confirmed that there's nothing I can do, based on what you said

Don't say anything, about root, etc...
There is a solution but only if it is a SW issue.

NOSS8 said:
Don't say anything, about root, etc...
There is a solution but only if it is a SW issue.
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ok, I will not mention root if they ask xD
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I don't think it's a sw issue though, it would have appeared right after flashing if that was the case, I think. I suspect it's a battery issue

Neither root nor Xiaomi EU rom.

NOSS8 said:
Neither root nor Xiaomi EU rom.
Click to expand...
Click to collapse
I'll post an update when I have news. Thanks!

NOSS8 said:
Neither root nor Xiaomi EU rom.
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Click to collapse
i've contacted xiaomi assistance. I'll take the phone to a service center on thursday or friday when I go back to my hometown. I'll keep you updated thanks

mattodinaturas said:
i've contacted xiaomi assistance. I'll take the phone to a service center on thursday or friday when I go back to my hometown. I'll keep you updated thanks
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Time for an update amigo!

Danacy said:
Time for an update amigo!
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Hi, as much as I would like to give you an update, I can't.. I dropped off the phone on Thursday, they shipped it to a central repair place in Milan. They said eta is 2 weeks they also took me 25 euro as "insurance" (don't know how to call it in English); if they see that the damage is not covered under warranty, they will keep them even if I decline repairs. Rn fearing for Xiaomi eu..

mattodinaturas said:
Hi, as much as I would like to give you an update, I can't.. I dropped off the phone on Thursday, they shipped it to a central repair place in Milan. They said eta is 2 weeks they also took me 25 euro as "insurance" (don't know how to call it in English); if they see that the damage is not covered under warranty, they will keep them even if I decline repairs. Rn fearing for Xiaomi eu..
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Click to collapse
warranty repairs are sub-contracted for Europe.
I have seen catastrophic returns for France((CEAT)such as loss of phones or damaged phone when it was not, in short everything is done to avoid repairs.

NOSS8 said:
warranty repairs are sub-contracted for Europe.
I have seen catastrophic returns for France such as loss of phones or damaged phone when it was not, in short everything is done to avoid repairs.
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Click to collapse
One of my friend took his Xiaomi for repair - after 3 months the shop (not the centralized repair business in Milan) had to order a new phone for him and hire a lawyer to go against the repair center. Apparently they lost the phone. Let's hope, definitely I will not consider anymore Xiaomi for my next phone. A phone that dies in 1 week and terrible repair service is not what I'm looking for.. also considering the price Xiaomi phones reached - as much as Samsung and iPhone

mattodinaturas said:
One of my friend took his Xiaomi for repair - after 3 months the shop (not the centralized repair business in Milan) had to order a new phone for him and hire a lawyer to go against the repair center. Apparently they lost the phone. Let's hope, definitely I will not consider anymore Xiaomi for my next phone. A phone that dies in 1 week and terrible repair service is not what I'm looking for.. also considering the price Xiaomi phones reached - as much as Samsung and iPhone
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Click to collapse
Did you buy this phone from Xiaomi or another seller?
If another seller, maybe you should have gone through him first.

NOSS8 said:
Did you buy this phone from Xiaomi or another seller?
If another seller, maybe you should have gone through him first.
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Click to collapse
I bought it through Amazon. However they didn't even try to ship it to assistance, they wanted me to return it. I didn't agree since i would loose a very huge discount, so I took it directly to Xiaomi assistance

mattodinaturas said:
I bought it through Amazon. However they didn't even try to ship it to assistance, they wanted me to return it. I didn't agree since i would loose a very huge discount, so I took it directly to Xiaomi assistance
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Weird, not really Amazon style, maybe a third party seller.

NOSS8 said:
Weird, not really Amazon style, maybe a third party seller.
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It is directly Amazon, but since not even a month has passed since purchase, they only offer return (maybe the fact that I bought it on Amazon warehouse made a difference, idk)

mattodinaturas said:
It is directly Amazon, but since not even a month has passed since purchase, they only offer return (maybe the fact that I bought it on Amazon warehouse made a difference, idk)
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Ok, a refurbished or returned product.
There is also a warranty.