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[Q] Did anyone bought S5 off from Amazon?

Title said it:
Did they ship it to you as brand new or used b/c the S5 itself from amazon cost $100 which it is not a bad deal for it. But, I feel like I don't want to buy it off from online if it is used phone. Also, Is there any additional contract like I can't change phones by using the sim card and will get a fine for it? I did search it and half of the people said they don't have any problems at all or they got problems and have to deal with att? Plz help! Thanks!

i2nice said:
Title said it:
Did they ship it to you as brand new or used b/c the S5 itself from amazon cost $100 which it is not a bad deal for it. But, I feel like I don't want to buy it off from online if it is used phone. Also, Is there any additional contract like I can't change phones by using the sim card and will get a fine for it? I did search it and half of the people said they don't have any problems at all or they got problems and have to deal with att? Plz help! Thanks!
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I bought my s5 from Amazon about 2 weeks ago. It is brand new, not used. It was $99 for the AT&T version. I don't think there is anything in the contract about switching the sim with another phone. They just want you to fulfill the contract terms and not change your plan before the end of the contract. When the phone arrives, you just have to activate the sim by calling AT&T or by going online. Super simple.

hmm, interesting. Thank you for the answer! I might order it online or go to the local Walmart and buy it since both of them have the same deal.
Also, I have other question, maybe a stupid one but I know my phone contract expired two days ago and I am not eligibility to update that time which it don't make sense at all. My dad did called AT&T and they told us that they put restrictions all of my family's lines instead of one line for 60 days. We fight about it and they won't do it unless we pay them extra money. So is it possible if I can buy the S5 off from amazon and activate it by doing online or I have to wait?

I bought me and my wife's phone on Amazon 2 weeks ago for $99 each.
Amazon does have their own contract you have to fufill or else they charge you an EFT. You can not make any changes or cancel the line for 180 days or else you pay their ETF they will bill the card you bought the phone with. Buying the phone and then moving that service to another line counts to them as canceling the contract and they will charge you. You have to order the phone for whatever line you want it on.
It is brand new. Nothing refurb.
If you have the unlimited data plan you can not keep it with amazon. They don't give you the option. You can call after you activate it and put in a request to get it back, and they will give it back to you, but its a pain in the butt and took me 2 weeks.
You can try and add the phone to your cart on amazon and it will verify if you are upgrade eligible right then and there. If it says you are, you can order it, if it says you aren't it won't even let you add it to your cart.

Did anyone purchase the $85 insurance with your phone?

I bought the Moto X Pure Edition last night and they offered insurance for $85. I have had two Samsung devices that I used it for. GPS died on my S5 and speaker died on my S4. Has anyone purchased the insurance for theMoto or feel like they should have?

Absolutely I did. I have it on my 2013 Moto X as well. With how cheap the phone is, the extra $85 is a no brainer. $35 deductible and you're covered no matter what happens to your phone short of loss or theft.

I bought it too. Cheaper than the insurance through Verizon.

I have the insurance. It is better then having a case.
Sent from my XT1095 using Tapatalk

Anyway of getting the insurance after receiving the phone?

dazz87 said:
Anyway of getting the insurance after receiving the phone?
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If you call I think you can get it within 30 days of your purchase date

i think u have 30 days to add it. log in on the motorola mobility website and do to "my stuff," you should have the option to buy it. unless this is a verizon phone.
i cracked my screen they replaced no questions asked. they gave me a code to go to moto maker and build a new phone. i could change the color or add premium backs (extra cost, of course) if I wished . phone showed up quick.

dazz87 said:
Anyway of getting the insurance after receiving the phone?
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Yes, I chatted with Moto today and they sent me the link, you have to do it within 30 days as others have said

This insurance is probably the cheapest you could get. I just looked at squaretrade and its more than Motorola. Will give them a call. Thanks

It's the best deal you're going to find & it's direct work Moto. You're not going to find a better deal plus they cross ship.
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CUBENSIS said:
i think u have 30 days to add it. log in on the motorola mobility website and do to "my stuff," you should have the option to buy it. unless this is a verizon phone.
i cracked my screen they replaced no questions asked. they gave me a code to go to moto maker and build a new phone. i could change the color or add premium backs (extra cost, of course) if I wished . phone showed up quick.
Click to expand...
Click to collapse
you can add it to a verizon phone via the website or phone

I just order a moto x 2014 but I didn't order the extended warranty because I want to think about it some more during the next 30 days. Right now I don't think it is a good deal.
It cost $125 ($85 now, and another $40 if you use it to make a claim).
First, the cost seems way out of line. It is close to 1/3 the cost of the phone (I used the cyber Monday coupon for a 32gb, but if you buy only the 16gb on the coupon, the insurance would be more than 1/3 the cost of the phone.) So I'm paying $125 to insure $410 for months 13 through 24 (the phone already has a 1 year warranty). A year from now, the phone could be replaced with a comparable used phone for less than 2/3 's the original; cost, so at best I'm paying $125 to insure a value of $280 or less. That doesn't make economic sense unless you are Motorola.
Second, although the accident coverage starts with day one, it only cover's "accidents" but excludes "negligence." Does that mean if you drop your phone it is your negligence and not covered? The way the contract is written it appears that it only covers damage cause by the negligence of a third party. It doesn't cover any damage caused by intentional or reckless behavior of anyone. So if your friend negligently bumps you causing you to drop the phone and cracking the screen you are covered. If you drop your phone in the toilet it is your negligence and you are not covered. If your friend takes your phone in a fit of rage and throws it against the wall cracking the screen it is not covered because that would be intentional. The contract requires that you submit a detailed description of how the damage occurred. If you don't hire a lawyer to help you write that description, it will be easy for the insurer to deny coverage. Trying to explain how your friend accidently bumped you while you were holding your phone while standing over the toilet isn't going to sound very credible.
Third, it doesn't cover the battery. Batteries are specifically excluded. The one-year standard warranty covers batteries only if they fail to recharge to at least 80%. That means after one year, if your battery dies or only recharges to 81%, you have a paper weight (one side of which is rounded so it can only be used face down as a paper weight.)
The fact that carriers might charge more for similar insurance doesn't make the Motorola extended warranty any better, it just means the carriers' extended warranties are even less economically viable.
Given all that, it seems to me more economical to save the $125 and use it toward purchase of a new phone if the need arises.

CUBENSIS said:
i think u have 30 days to add it. log in on the motorola mobility website and do to "my stuff," you should have the option to buy it. unless this is a verizon phone.
i cracked my screen they replaced no questions asked. they gave me a code to go to moto maker and build a new phone. i could change the color or add premium backs (extra cost, of course) if I wished . phone showed up quick.
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Click to collapse
30 days from your purchase date or date received?
TigerDNA said:
Yes, I chatted with Moto today and they sent me the link, you have to do it within 30 days as others have said
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Click to collapse

Regarding the value of Motocare, before purchasing my Moto X PE 2014, I purchased a 2013 developer edition for $229 on eBay. Never having used the phone, I wanted to see what the moto love was all about.
I had the DE phone two weeks, dropped it, smashed the screen. Motocare covers for a two year period against accidental damage such as breaking a screen. You can break your screen three times.
Put in a claim, paid $39 for essentially expedited shipping. They sent me new 2013 DE in 4 days. Cross shipped as well.
How the heck can you do better than that? For $85?! For 2 years coverage. You will not find better.

[Q] Anyone with Moto Care replace their phone yet?

Forgive me if this has been asked and answered before, but I wanted to get a clearer picture of how this process goes.
Last night, in my drunken brilliance, I dropped my phone. Screen cracked and looks like a mosaic picture now. Still can't believe it; I had a Nexus 4, among the most delicate phones ever created, and it still looks brand new... Anyway, I set up an RMA, but I also have Moto Care Accident Protection. What happens next? Could someone who's done this before chime in? This is my first time...

They'll ask you if you want standard or expedited exchange. Expedited = you get a new phone before sending old one back. Expedited requires credit card, which they will charge $250 if you don't return the damaged phone in a timely fashion.
If you miss their phone call so not waste your time calling them back. You may get lost in a maze of reps who have no clue what you are talking about. Best is to reply to the incident emails they send you and ask them to call you back.
They will email you a coupon code for moto maker, you build a new phone, coupon covers all the costs unless you upgrade to a premium back.
I took a long time to return my broken phone, they never charged my card.

I replaced mine due to overheating. I echo what CUBENSIS says, except that they did charge my card $500 immediately after I chose the expedited method. I also have the bamboo back and unfortunately the coupon code didn't cover the $25 for the custom back but they assured me that cost would be credited back. I just mailed the phone back yesterday so I haven't confirmed that, but even if it doesn't happen automatically I will be calling them and getting that credit. The only pain was I had to wait 8 days or so for the replacement phone to arrive, but that's a small price to pay for the custom design.

getelevated said:
I replaced mine due to overheating. I echo what CUBENSIS says, except that they did charge my card $500 immediately after I chose the expedited method. I also have the bamboo back and unfortunately the coupon code didn't cover the $25 for the custom back but they assured me that cost would be credited back. I just mailed the phone back yesterday so I haven't confirmed that, but even if it doesn't happen automatically I will be calling them and getting that credit. The only pain was I had to wait 8 days or so for the replacement phone to arrive, but that's a small price to pay for the custom design.
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I replaced my walnut back with the black plastic and after a week or two they credited me the cost of the wood back upgrade strait to my card. I never got anything from them telling me that they did it though. Just keep an eye on your card for it.

[SOLVED]Help with Moto X Warranty

Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)

agentfusion said:
Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)
Click to expand...
Click to collapse
Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
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AGISCI said:
Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
Sent from my XT1095 using Tapatalk
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Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.

agentfusion said:
Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.
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Click to collapse
I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
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I know this is a bit of thread necromancy (not too bad since it's only a few months old) but I've resolved the issue just in time.
I thought I had lost or thrown away the receipt, but it turns out I had apparently used it as a bookmark for a book I was reading in a doctor's office the same day I purchased the phone and I just decided to finish the book yesterday, took it off my bookshelf and TADA! THERE'S THE RECEIPT!!
I've taken a picture of it and was able to finally proceed with the warranty process and just received an email from moto telling me that my claim has been changed from "on hold" to "open" after being reviewed.
The purpose of this reply is twofold; 1) so I can definitively say that you cannot get a warranty claim through moto directly for no-contract devices without a receipt if they were purchased through another seller rather than straight from moto because they do NOT keep any sort of records that tell them whether or not it's still within the warranty term beyond the manufacture date, so if the phone was physically assembled more than a year ago, the warranty claim system will automatically tell you to provide proof of purchase, and 2) so I can mark this thread solved in case anyone else loses their proof of purchase and searches to see if there's anything you can do (there isn't) if you paid in cash
Whew. My warranty ends 7/17/2016 so I found it just in time!

AGISCI said:
I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
Sent from my XT1095 using Tapatalk
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Late reply, but THIS is absolutely correct. Though they used to be able to about 7-8 years ago, they have indeed changed their inventory system to having some sort of internal identifier. I've found the receipt, and it has a bunch of numbers for the device, but none of them are the IMEI,HEX,MEID, or even the retail SKU from the original box. There's literally nothing, when looking at the receipt, that would allow them to look up that particular sale just by providing the box.

Samsung Galaxy S8 Plus Warranty Exchange refurbished or new?

Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
**Update: got the warranty phone yesterday, definitely refurbished. Whats worse is that the phone has 2 scuffs on the top left and bottom left and a nick on the top right. Its not horribly noticeable but the phone i turned in was in perfect condition and why do i get a dropped abused phone?
Going to haggle T-Mobile about it and see what they will do, most likely ship me out another refurbished device...

kuulhus said:
Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
Click to expand...
Click to collapse
Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
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When I did mine I got a new phone. I did it through T-Mobile about 2 weeks after I got the phone.

Most cases they send you a refurbished phone. It usually comes with out accessories and no original packaging.

I think the only problem with refurb units it the aesthetics, I wouldnt want an $800 device to LOOK like **** however, I am ALL PRO repair and fully believe in hardware repair, as long as it is done by a competent person..... The internals / logic board circuits are all the same in refurb and in new, it would be nice if refurb units get to have improvements but highly unlikely due to schematics..... anywho, I whouldnt worry too much about receiving a refurbished unit as long as the exterior looks to your standards.... inspect it before walking out of the tmobile store, I dont know if youre able to do a store pickup, if not then it would be a bit more difficult to make your case with them......
just my 2 cents

When i send my mobile in for repair and they send me a scuffed used looking phone back, i would raise all hell on them.
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caloyzki said:
Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
Sent from my SM-G950U using Tapatalk
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Click to collapse
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk

caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
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Click to collapse
Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
Sent from my SM-G955U using Tapatalk

caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
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Click to collapse
Update:
Got my s8 exchanged this morning. Phone comes with T-Mobile packaging. And he said it is a refurbished unit. When i checked the unit it looks brand new. All stickers are still with the phone except from the front screens. No dings, no scratches or anything. And as soon as i turn it on. I already got firmware updates 3 times until May patched. So happy with my exchanged unit.
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It's my understanding that they (TMO) will attempt 3 refurb warranty exchanges before giving you a brand new device. I would be super picky, and return as many as you can that aren't 100% perfect.
I had the s7 edge that had the bottom right edge with completely dead pixels and it took 2 exchanges before I settled on a refurb - which just came back to haunt me Friday as I dropped my phone and it messed up the digitizer. No visible damage, and I had the famous unicorn beetle pro + TGSP combo and never had a bad drop until Friday. Had that refurb for 11 months and couldn't do anything with it. So here I am with the s8 now (the + was too dang big lol).
If I had to guess based on the s7 unit I got, it had a screen replaced and was done with poor quality parts. My wife drops her s7 edge on concrete what seems like every day and has had no issues.
tl;dr: keep sending them back until they agree to send you a new unit.

Torridred04 said:
Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
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Click to collapse
Yeah Samsung takes time lol but I make sure I have insurance with my phones so I can get new ones,not used ones