Database Develop

Refurbished Phones?

So i would like to upgrade from my wizard to a tilt. I can get a Refurbished Tilt for $149 through ATT by extending my contract. I was advised to stay away from refurbs by the the local ATT franchise location. I get the feeling like he would rather have my business. So would you say its worth the savings? Im sure a refurb is as free from cosmetic and software/hardware issues as a new phone?
Your suggestions?
Thank you!
Josh

refurbs are fine, i have one, and plenty other ppl here use refurbs, $150 for a tilt?? you cant beat that

They say any device has a high percent chance of breaking in the first 30 days if it is indeed going to break. So when you get the refurb phone you will also get a 30 days????? warranty too. In theory, if it doesnt' break within that time frame then you should be mostly safe with that phone.

150 buck for a kaiser is an excellent deal. Dont miss it.. Don't bother on warranty or whatever, just dont miss the deal if the device looks okay and works just fine.
Regards,
Carty..

You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.

ChumleyEX said:
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
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Click to collapse
I looked last week and it was not free. Where did you see it for free? That would be nice.
ChumleyEX said:
So when you get the refurb phone you will also get a 30 days?????
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Click to collapse
90 days, which is nice.

Well there was a post on here somewhere and on ATT's site. Of course it was free after rebate and a 2 year contract.

ChumleyEX said:
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
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Click to collapse
Yep, I got mine for free (actually I'm getting a penny back) through Amazon on their April 24th day.

howdy....it was I who posted that AT&T had the free refurb....great deal....actually, I bought a refurb for 199 and got them to credit the money back after I pointed it out....the sales rep didn't even know about it...it was a 2 day event....when I posted it there was 1 day left so hopefully some people saw it....my refurb phone I belive was never touched as it didn't even have a mark on it....such a deal.....
later
James

I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..

VirgilWoods said:
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
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Click to collapse
That sounds odd -- refurbs are *supposed* to be "like new". Have you contacted ATT?

I got a refurb for $199 on 2/6/08. Yesterday, the screen wouldn't come on (the green power light and bluetooth light were blinking normally). Did a soft reset. It started to boot normally so I set it down to wait for it to finish. When I picked it back up, it had the same problem. Soft reset again. This time it comes up w/ the boot loader screen.
I didn't want to mess w/ MTTY, so I took it in to the store down the street. They sent me to the warranty center about 10 miles away, and it they replaced it no questions asked. I'm pretty sure I now have another refurb, but that's OK.
I was running the latest stock AT&T ROM w/ some HTC software, but nothing exotic.

edgie168 said:
That sounds odd -- refurbs are *supposed* to be "like new". Have you contacted ATT?
Click to expand...
Click to collapse
I did, and they overnighted me a new one, which I just got 30 minutes ago.. It's in better condition than my own phone, and I'm anal when it comes to my gadgets!

Refurb Tilt
I'm very happy with my refurbished Tilt. It looks brand new, except for the scratches I caused from drops. I got it for the $150 price with the 2 year contract. It has been unlocked and a HTC rom has been loaded. Its an amazing phone. It has replaced my Moto e680 and my iPod, due to Resco Radio (streaming music over 3G) I've added an 8gb mico sd card, Moto S9 bluetooth stereo headset, and the adapter to charge and audio out to my car stereo through a cassette adapter.

I'm on my second refurbed tilt (the same deal as yours, $149 with the extension of my contract).
My first refurb tilt's screen died and I had to send it back. The weird thing I noticed is that when I received my replacement refurb, it had more plastic protection pieces than my first refurb. I'm not sure what that means, but I've had no issues at all with my second refurb.

VirgilWoods said:
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
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Click to collapse
OK im not too sure if it is the same with you guys over in the good ol' US of A but I work for orange and I know that our refurbs are completely new apart from the acutal circuit board. All of the casing, screen, software etc is all put on as new

40-Dan said:
I got a refurb for $199 on 2/6/08. Yesterday, the screen wouldn't come on (the green power light and bluetooth light were blinking normally). Did a soft reset. It started to boot normally so I set it down to wait for it to finish. When I picked it back up, it had the same problem. Soft reset again. This time it comes up w/ the boot loader screen.
I didn't want to mess w/ MTTY, so I took it in to the store down the street. They sent me to the warranty center about 10 miles away, and it they replaced it no questions asked. I'm pretty sure I now have another refurb, but that's OK.
I was running the latest stock AT&T ROM w/ some HTC software, but nothing exotic.
Click to expand...
Click to collapse
Maybe you should look into the Thread for the Sleep Of Death.

My first refurb AT&T Tilt had a completely screwed up keyboard.. The whole area around the right soft key on the keyboard was raised and it was nearly impossible to type any of the keys nearby and the screen pressed the softkey constantly, waking it up and hitting the right softkey on me randomly.
After much fuss with AT&T to actually order a replacement phone for me (TWO times they supposidly did it but didn't in reality!) the replacement seems to be good.

I'd like to find out if folks have trouble SIM unlocking a refurb phone.
No, I didn't have problems getting the unlock code from AT&T. But the code didn't work. After a lot of fuss AT&T told me to go back to the DSC (Device Support Center) and get another refurb (warranty exchange). Now I'm on my 2nd refurb and got another unlock code from AT&T. The code still doesn't work.
Apparently I followed the instructions to the tee. (FYI, I got my original brand new fully paid for Tilt unlocked following the instructions so I know the drill).
So I'd like to find out if any of you have similar experience in unlocking a refurb. Thanks.

i used to think that refurbs were no big problem, but when my original brand new tilt GPS stopped working warranty sent me a refurb to replace it, long story short it didn't work and neither did the other three they sent me to replace each one before, i even got one with a cracked LCD, i would say go to the att store and get a new one where you know that is has never been touched by anyone stupid and you are gauranteed to get a working phone. my att store credited me the money towards the phone when i told them i could get the same phone on newegg for 150, they charged me 150 and i got a free bluetooth headset with it as well. look around on sites like new egg and when you go into the store tell them that you found the phone cheaper elsewhere and ask why you should buy from them and use your upgrade when you can get the phone cheaper online and use your upgrade with att for something else. 9 times out of 10 they let you have the cheaper price

Big Warranty Improvement over Samsung Nexus

So I just had to do initialize a warranty replacement for my phone due to the 'creaking' some people reported involving the corner of the phone. I just don't want to risk it getting worse or me being annoyed to no end because of it so I figured do it sooner than later.
Anyway, I called today because I assumed that the same policy that governed the Galaxy Nexus applied (You have two weeks from the date you get the phone to do a clean-and-clear replacement of the device for warranty issues anything after that requires mailing out for repair.)
However, the guy I talked to tells me that this warranty is different than the Samsung. Like with purchasing a phone through a carrier, if your phone has any problem covered by the warranty, they will replace the device no matter how long it's been since you purchased it (so long as it is still within the 1-year warranty)
I have to say I am so so very pleased to see this! My greatest fear with buying the phone is that if something went wrong I would have to mail it out and be without a phone for several weeks like was the case with the Galaxy Nexus. I figured since so many people have no shortage of complaints about the device I would share something that has very much improved!

Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app

Redmed427 said:
Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
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I was thinking Google.
-Sent from my GS3 running CM10.-

I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Wow that sounds pretty great. About the one thing Google got right about this whole process lol. Sounds like they were expecting lots of returns.
-Sent from my GS3 running CM10.-

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Where is this policy published?
That's good news. I am getting my phone this week but I'm too busy with work related stuff that needs to be completed before I fly out to Europe for vacation until mid. January.
I was afraid of discovering an issue when on vacation and getting screwed just because I cannot receive a new phone and send in the old one. No need to worry I guess.

The 'hold to cross-ship' replacement policy has been in place since the Nexus One days, and is a great policy.

It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium

They also mention to contact them if a hold on a card is not feasible and they'll be able to work with you. I just had one done
Sent from my Nexus 4 using xda app-developers app

Freshly_Snipes said:
It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2

Yep the warranty through the play store is the only reason I didn't buy from elsewhere... Well that and the price. They always do advance replacement instead of having you ship the thing back on your own device and wait more than a month to get it back. It's one of the few things Google got right with their hardware selling venture. Unfortunately for me, I have terrible luck with replacements. Couldn't get an n7 that wasn't more borked than the previous one. My n10 has a very slight issue but the replacement has the worst screen I've ever seen. Didn't want to go through the hassle of endless card authorizations and shipping devices back and forth so I'm just going to keep it. My n4 has bad light bleed and half the screen is yellow so its replacement is on its way to me and I pray this one breaks my replacement curse. I wish they actually did some kind of qc on their replacement stock before shipping, especially given that critical buyers with problems are much more likely to scrutinize the replacement device once they have had a bad experience to begin with.
Sent from my Nexus 10 using xda premium
Edit: Google swipe isn't perfect yet

This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?

SovereigN7 said:
This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?
Click to expand...
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Google supplies the shipping labels.
Sent from my Nexus 7 using Tapatalk 2

wideasleep1 said:
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system

Garciahenry63 said:
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system
Click to expand...
Click to collapse
The problem here is, people are far from honest. I see people here claiming fraud for a lot of things just to get something for free. Number one I've noticed are fraudulent warranty claims. Or selling a broken phone on ebay as working. Everybody lies.
Would Google really send out a phone for "free"? It only makes sense that they charge you for what it's worth. Think of it as a core charge when turning in an alternator or some high priced item for repair. You don't return it? It's your money you're losing.

I hope this is true because with my galaxy nexus they told I needed to contact samsung if it was a hardware problem because they only deal with software problems.So after I contacted samsung I had to ship my phone to them and waited 2 weeks get it replaced and I had no other phone to use because it was my 1st gsm phone after leaving Verizon so I could be contract free.So my 1st experience with them sucked.

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4

Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.

jrush4 said:
Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.
Click to expand...
Click to collapse
Well they would get to keep the money they put on hold, and charge you for full shipping.
They would also probably black list you as a customer, so you could never order from them again.

DarkRyoushii said:
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4
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Click to collapse
No, it's from the date you received the replacement. Source: I issued an RMA and that's what the e-mail says.
UNDERSTANDING CREDIT CARD AUTHORIZATION (NOT A CHARGE)
An authorization for the full price of the replacement device will be placed on your credit card when you place the order in step one. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device arrives at our repair center no longer than 21 days from the date of receiving your replacement device is verified to be covered under warranty.
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Click to collapse

S6 Replacement New Or Refurbished?

I have a S6 128gb, my camera has stopped working and i know tmobile warranties it for 1 year.
Think they would send me a new or refurbished one if i claim it?
Thanks!

More than likely its gonna be a refurb unit. I bought an S6 and 16 days later the capacitive buttons stopped working. I called T-Mobile and asked if they would send me a new phone since my phone was still brand new. All they said was that its out of their control what replacement units are sent out but given that my phone was fairly new that I would get a "newer" unit. Next day I received my replacement phone and it looked in great condition and haven't had any issues since. Hopefully if you do ask for a replacement you get one that's in good condition or better.
Sent from my SM-T530NU using XDA Free mobile app

No Replacement Program for Note 8 bought from Samsung!

After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.

F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
Click to expand...
Click to collapse
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.

myechophone said:
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.
Click to expand...
Click to collapse
They should be covered under warranty instead call claims dept?

If I want to send my Note 8 back to them with the included wireless charger freebie, I threw the box of the charger out, any issues? Also my micro SD card is on back order. I am aware that all freebies need to be sent back also.

I tried to get them to fix my broken wireless charging, they say thier own quick charger is not compatible. Lol. I am sending the info to the Qi alliance..
Sent from my SM-N950U using Tapatalk

Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.

doesn't the cc you bought it with have some kind of a warranty?

jejb said:
Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.
Click to expand...
Click to collapse
I selected that just in case something went wrong the first couple of months. It's 2 months free.

F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
Click to expand...
Click to collapse
I am NOT a lawyer.
Is that situation legal? I have never heard such a case, not even in this country where customer care is an unknown concept! Customers here are simply a disruption to to the life of sales staff! If I have a problem I ALWAYS ask for the manager even then its hit and miss.
That is a disgrace and you simply MUST protest and speak with a manager, not the person who answers the call lines etc. Write a letter of complaint, keep all copies. Samsung should receive your faulty mobile and simply ship you a new one as all outlets do in person.
Have you read your order contract? It may well be where you live 'all' Samsung must do is refund you? If that is the case and I have no idea, you maybe stuffed? I do know that no company can write regulations that are contrary to the law of the land.
Absurd situation. You must not let this rest. Fight for your rights. Please let us know how you progress and the very best of luck.
Ryland :good:

Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.

My guess: Samsung has no stock to swap out with yet - they shipped them all.

F1nman said:
Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
Click to expand...
Click to collapse
As painful as it might be, can you tell us what you have done to date? Have you written to Samsung, sent an email, spoken to a manager or the customer services department? Your original post is disturbing and you MUST not accept such a situation BUT i'm afraid its you that has to sort it out.
If you are dealing with phone reps you are wasting your time. Are you in the USA? In Europe there are numerous consumer help offices that will willingly and freely take such cases on your behalf and do their best to sort things out.
In most countries in Europe at least one of those such consumer bodies have legal teeth. Use one.
A massive multi national like Samsung will have a way of ensuring your faulty mobile is replaced with a new one without it affecting your pre sale offers. You 'just' need to contact the right person and that IS a problem.
Ryland
---------- Post added at 11:59 AM ---------- Previous post was at 11:47 AM ----------
pouelle said:
My guess: Samsung has no stock to swap out with yet - they shipped them all.
Click to expand...
Click to collapse
I agree but Samsung could, if they wished, get a replacement from a store that has overstocked then replace the OP's mobile. One has to insist and fight and that's also unacceptable.
Samsung in this country have a very cleaver way of passing the buck. Samsung don't sell direct to the customer despite they have their Samsung site BUT Samsung here use sub contractors as distributors so if one has a problem all Samsung do is suggest the customer contact said distributor!
Experts at covering themselves by passing the buck and dodging responsibility. Such practices are not illegal either.
WE have actual Samsung shops here. Everything Samsung from the carpet to the sales staff uniforms etc blah blah. They will sell you anything Samsung BUT if a problem arrisses they will inform you they are 'just' a franchise and cant help you!
When Nokia was big it was exactly the same situation, still is for the fruity brand! No idea how they get away with it?
Ryland

Almost makes me want to cancel my pre order and pay $300 more to get it from Best Buy or Sprint :/. I don't want to send my Note 5 to Samsuck and be without a phone. I actually can't, I work from home and use my phone for work. Sucks that Sprint and Best Buy don't honor Samsung's promotion.

Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.

F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
Click to expand...
Click to collapse
Good news, well done. :good:
Ryland :highfive:

F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
Click to expand...
Click to collapse
Hey who did you contact up the chain? My wife's has touchscreen issues. Where the phone becomes unresponsive by touch randomly than start working again. It is definitely either a software or hardware issues so I'm gonna have to contact them. Will you PM me the email address, phone number, or name of the person you spoke with?
Sent from my SM-N950U using Tapatalk

I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV

F1nman said:
I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV
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I didn't get that far with them. I even talked to Executive Customer Relations and they said they would not send a replacement if I had not already sent it in for repair which is ridiculous because it is a brand new freaking phone. The only option they gave me was refund and reorder.
That opened up a whole other can of worms where the freebies aren't available anymore and had to complain about that till they let me keep the freebies from the defective phone order, but I'm still having to wait for a brand new link to get the $425 off due to being an old Note 7 user.
All they simply had to do was return and replace but they have absolutely no mechanism to do that. Ridiculous for a company that big.
Sent from my SM-N950U using Tapatalk

I’m in the same boat, lost my note 7 trade in promo and they have my trade in since sept 15th. Will issue a so called coupon 6-8 WEEKS, WHEN all the note 7 promotions will be over with.
---------- Post added at 06:38 AM ---------- Previous post was at 05:41 AM ----------
I have premium care and it offers no deductible so I’m thinking about going this route to get a exchange replacement but that replacement could be a refurbished unit, highly unlikely this early. Need to call Samsung direct tomorrow and get this figured out .

Consumer Credit Act 2015 (UK)
If you purchase online you has the distance sales protection of reurting the item as per the suppliers terms and condition which is usually within 14 days for a no question/reason refund. Please check the returns policy.
if the product develops a fault within 30 days you have two options.
1. Request a full refund
2. Request a brand new replacement
if after 30 days and before 6 months of the purchase date your product develops a fault the company has only 1 oppertunity to fix the product. If the phone has a further fault then you can request a full refund.
If after 6 months but before 12 months you can request a refund but they can deduct for fair wear and tear.
hope this helps!

stuck or dead pixels...samsung warranty?????

So I purchased two note 8s directly from Samsung. The first one I purchased was pre-ordered back in late August and II was purchased at the end of November. This is very strange but within days of each other, both note 8s have pixel issues. The one I preorderd acted up first. Top left of screen(in the quick tiles area) I have a small cluster of pixels that vary from blue, red, green.
The 2nd device has one pixel on the top right (quick time area) that's red. Very annoying indeed.
My question is: did anyone have this issue that purchased it from samsung and did they cover it under warranty as defective? Samsung Obviously won't tell me if it's covered as I have to send both devices in to them for evaluation. Both phones are in pristine condition without a scratch/Mark on them. I keep my devices mint. Worse case I'm sure I'll have to pay a deductible through premium care which I think is crap. Especially on the 2nd device being I only received the phone about 30 days ago.

black96ss said:
So I purchased two note 8s directly from Samsung. The first one I purchased was pre-ordered back in late August and II was purchased at the end of November. This is very strange but within days of each other, both note 8s have pixel issues. The one I preorderd acted up first. Top left of screen(in the quick tiles area) I have a small cluster of pixels that vary from blue, red, green.
The 2nd device has one pixel on the top right (quick time area) that's red. Very annoying indeed.
My question is: did anyone have this issue that purchased it from samsung and did they cover it under warranty as defective? Samsung Obviously won't tell me if it's covered as I have to send both devices in to them for evaluation. Both phones are in pristine condition without a scratch/Mark on them. I keep my devices mint. Worse case I'm sure I'll have to pay a deductible through premium care which I think is crap. Especially on the 2nd device being I only received the phone about 30 days ago.
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Click to collapse
It is covered under warranty by Samsung as follows >
In case the dead pixel is still present then Samsung has a working policy on this.
“ The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display."
For a Super AMOLED Display, the claimable dead pixel count is 3 or over 3.
Link here > http://www.droidcommando.com/2017/07/troubleshooting-samsung-galaxy-s8-s8.html

cam30era said:
It is covered under warranty by Samsung as follows >
In case the dead pixel is still present then Samsung has a working policy on this.
“ The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display."
For a Super AMOLED Display, the claimable dead pixel count is 3 or over 3.
Link here > http://www.droidcommando.com/2017/07/troubleshooting-samsung-galaxy-s8-s8.html
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do you know how long the warranty is?

black96ss said:
do you know how long the warranty is?
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I believe it is 12 months.

cam30era said:
I believe it is 12 months.
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I hope the they cover the 2nd device, I'm pretty sure its only one pixel but its super annoying and a little ridiculous that its bad in a month

black96ss said:
I hope the they cover the 2nd device, I'm pretty sure its only one pixel but its super annoying and a little ridiculous that its bad in a month
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I would be prepared to pay for the 2nd one... IMHO

cam30era said:
I would be prepared to pay for the 2nd one... IMHO
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just lovely

Normal international warranty is always 12 month, unless for Google Pixel and LG which has extended their warranty to 24 monthjs

well I filed a claim with Samsung the other day and mailed it in on Tuesday. 7 to 10 business days turn around. they paid for shipping. we will see how this goes.

Raigar said:
Normal international warranty is always 12 month, unless for Google Pixel and LG which has extended their warranty to 24 monthjs
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In Europe it is 24 months, confirmed by Samsung support when I had a warranty claim a while back

black96ss said:
well I filed a claim with Samsung the other day and mailed it in on Tuesday. 7 to 10 business days turn around. they paid for shipping. we will see how this goes.
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Good luck. Keep us posted.

cam30era said:
Good luck. Keep us posted.
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I heard back from Samsung today about my note 8 display. They are replacing the Display under warranty (1 stuck pixel). should have the phone back within 5 business days they claim

black96ss said:
I heard back from Samsung today about my note 8 display. They are replacing the Display under warranty (1 stuck pixel). should have the phone back within 5 business days they claim
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That's great news!

Did you get it back

dieselhazza said:
Did you get it back
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Please read again what is being discussed.
Sent from my Galaxy Note8 using XDA Labs

dieselhazza said:
Did you get it back
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no, they give you the option to check for status updates on your account. right now it says shipping label created. the shipping is the time consuming part here. I shipped it out on the 26th, they received it the 29th which was a Friday and they aren't open on the weekends(service department), then new years on Monday, received a notification on Tuesday morning that it was in the technicians hands for review, received a notification at 2:00 pm that phone was repaired(description of repair was: examine display, Replaced LCD and checked in QC zero charge) and being prepped for shipping. this morning I received a tracking number but has not shipped yet. so far, I am satisfied with the service and communication, normally Samsungs Customer service blows at least with new orders. I'll UPDATE when I get the device back and report the grade on the overall repair

black96ss said:
no, they give you the option to check for status updates on your account. right now it says shipping label created. the shipping is the time consuming part here. I shipped it out on the 26th, they received it the 29th which was a Friday and they aren't open on the weekends(service department), then new years on Monday, received a notification on Tuesday morning that it was in the technicians hands for review, received a notification at 2:00 pm that phone was repaired(description of repair was: examine display, Replaced LCD and checked in QC zero charge) and being prepped for shipping. this morning I received a tracking number but has not shipped yet. so far, I am satisfied with the service and communication, normally Samsungs Customer service blows at least with new orders. I'll UPDATE when I get the device back and report the grade on the overall repair
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It should be a replacement not a repair. I personally wouldn't want my phone opened up when its a brand spanking new phone. I would want a new one. However if you are happy with the outcome then all is sweet. Just make sure they do a clean job

dieselhazza said:
It should be a replacement not a repair. I personally wouldn't want my phone opened up when its a brand spanking new phone. I would want a new one. However if you are happy with the outcome then all is sweet. Just make sure they do a clean job
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I tried to get a new replacement, they weren't having it at all. I'm on the same page as you with those thoughts. I will be inspecting it more closely then a new phone

Yep, they don't like to replace - if they do it's generally a refurb...
I'd prefer to keep the original, at least you know what the problem is/was with that.
A refurb is just potluck...

black96ss said:
I tried to get a new replacement, they weren't having it at all. I'm on the same page as you with those thoughts. I will be inspecting it more closely then a new phone
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Yes do a close inspection. If you notice anything that you are not happy with immediately contact Samsung to report the problem. You don't deserve a phone that is not 100%. You pay premium price for this phone so you deserve it in the best condition