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I recently broke my front screen. Sent it to LG for repair. I was surprised that LG only charged $140 for it. They were really fast too, only had the phone for 5 days. Just wanted to let people know because I've seen some screens or repair offers elsewhere online for a lot more. If you break your screen, probably best to just send it to LG.
EDIT: I should say that the repair center I was directed to was in Fort Worth, TX. So it didn't take long for the phone to get there and back either. All told I was without it for 9 days.
Good to know , how's the screen now:thumbup:
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Lt.Tealc said:
Good to know , how's the screen now:thumbup:
Sent from my Nexus 4 using xda premium
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Screen's pristine.
I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)
Not a bad price, consider though it's initial cost, the screen repair is 40% of a new phone. Or you could look at it like a 60% savings
They didn't mess anything up in the process?
Sent from my 5th and final Nexus 4
Just had the same thing happen to me after owning the phone for about 3 weeks. I shipped it to Ft Worth on a Wed, they received on Friday, got the email from them with detailed info/pricing on Monday, Paid the $140 on Tuesday, they shipped the phone fixed on Thursday and I got it via FedEx on Saturday. So its about a week and a half process from sending to receiving, not bad at all.
The only thing that I will say is that in my particular case, they didn't fix my screen, they sent me a replacement device. I didn't know this until I looked at the device and the receipt. If it's a "brand new" replacement, or a refurb, I'm not sure but its in perfect condition, N4 hasn't been out for long so who knows how many actual damaged units they received and refurbed them for replacements. Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.
triStateMindgate said:
... Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.
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I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.
sn0warmy said:
I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.
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Makes sense, there's probably a chance that the device I received is a refurb. I guess what I'm wondering is how they decide that, a few people around XDA have had theirs fixed, instead of replaced, with the same damage to the screen as mine. Who knows
pakure said:
I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)
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No gs3 price is $180 and note 2 is $220 from Samsung
Sent from my HTC One X+ using Tapatalk 2
Well the cost is different in other countries. ..it is cheaper in India. . Around 7000 rupees for s3 (around 130 usd)
scribbled from my note 2 (N7100)
Same thing happened with me, $140 was not bad compared to any other estimates I found for local repair shops. They sent me a replacement as well - it was in perfect condition though.
I've never been so happy to live in Texas. Another repair center.
When my HTC Nexus One was damaged, I was able to send it in to Houston for a repair, got it back in 2-3 days. When my Samsung Galaxy Nexus decided it no longer wanted to charge, the Samsung Repair Center was in Plano, I drove and had it repaired same day. Now I can go to Ft. Worth to get my Nexus 4 repaired(though I hope it never breaks.)
Hey guys. Sorry to fire up this thread again. I had someone yank my phone out of my pocket yesterday and it smacked the ground head first. Now it has more scratches than a grade school knee scrape. Is the $140 a solid on how much they'll charge me, or does it differ? The back is pretty scratched up too. I regret not buying a case, but it's number one on my list after the repair (which is a lot for a high school student).
I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.
moldovanos said:
I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.
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My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
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kid1da said:
My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
Sent from my Nexus 4 using xda premium
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That you can. I started a thread earlier to see if someone would reply with a solid price, but I'm think $140 is kinda sketchy. I'm not sure if that changes or that's the standard price. If it's the standard, I might be able to replace my N4 AND get a case for the new/refurbished one.
How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium
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I mean it seems like it could be a varying price. I just want to know what I can expect. The front and back are both scratched up and I'd like them replaced.
it is a resonable price, I gusee so
Got my moto maker moto x delivered (VZW) with a new line. Turned it on for auto-activation, no luck. I call Verizon they say the sim card is already attached to another phone number (and they accidently refer to me by someone else's last name, presumably whoever had the sim card active before). Turning into a huge issue with verizon since they cant add a line with a used sim card, but they cant swap a sim card without the line being active. So after 45 min on the phone and 30+ min in the store this morning, I have to go back to the store later for them to do some magic manager thing just to get a line added with this device.
Anyways...how in the world did a used sim card end up in a brand new moto x straight from motorola? Unless this was a return that was repackaged and shipped out as new?
Also my "your order has shipped" email from Verizon themselves has the same sim/device ID as are on the package. So it's not simply a 'wrong shipping label put on the box' situation.
I thought someone else had posted something fishy indicating they may have received a used moto x as well, but I can't find the thread now.
Wouldn't be surprised. My ebony back had scratches that looked like they were from car keys when I got it - exchanged for a plastic back which is now in the mail.
Yes, they are.
WTF really?
If ordered new they can not send a used phone. This is by law. If you order a replacement it could possibly be a refurbished phone.
Used phone?
Got mine today (Pure), and returned AT&T version that I got 14 days ago to AT&T store.
Mine appears to be brand new--but I did wonder, as I was returning the AT&T version, what they do with phones returned within two weeks. I returned my phone in pristine condition, but I know that they aren't allowed to resell it as "new." I only paid a $35 restocking fee. I can't imagine that they can turn around and sell the phone I returned as "refurbished" for within $35 of the "new" price--but maybe they can. What do they do with returned phones?
They are used for random things like insurance claim phones, sold as refurbished phones, and given to sales reps to use.
Sent from my HTC Desire 610 using XDA Free mobile app
pcomeaux said:
Got mine today (Pure), and returned AT&T version that I got 14 days ago to AT&T store.
Mine appears to be brand new--but I did wonder, as I was returning the AT&T version, what they do with phones returned within two weeks. I returned my phone in pristine condition, but I know that they aren't allowed to resell it as "new." I only paid a $35 restocking fee. I can't imagine that they can turn around and sell the phone I returned as "refurbished" for within $35 of the "new" price--but maybe they can. What do they do with returned phones?
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We send them back and then they're considered as refurbished devices. That's why there is that fee of $35.
Just received my 2014 replacement for the OG X and mine is new or there is no signs of it being a refurbished phone.
Sent from my XT1095 using Tapatalk
So yeah... Im pretty pissed but ive cracked the glass. 2 obvious questions. Where can i get a replacement and are there instructions anywhere. Web searches didnt yield much.
Where did you get it? Maybe Google will replace the phone if you got it from them.
ATT unfortunately....
ifixit's teardown shows how to take the phone apart. It does note "Even though it was easy to get here, the display is still fused to the digitizer glass—it won't be a cheap replacement part if you crack your screen."
I haven't seen much as far as replacement parts for this device just yet. I have seen replacement backs, but not a whole lot else just yet.
Ok thanks guys. Ill just live with it until i can get my hands on a screen\digitizer combo.
ja3hawk said:
Ok thanks guys. Ill just live with it until i can get my hands on a screen\digitizer combo.
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You could calling Motorola and see what they will charge to fix it. I don't think that it will cost more than $200, but I could be wrong. It never hurts to ask and see what they say. I'm glad that I bought Moto care for my phone because I'm clumsy.
cracked screen
so i broke my screen after 2 days it was in my front pocket. NEVER DROPPED IT. pulled it out to use it and the screen was cracked a crossed the screen. I have owned over 50 phone and I think this is the cheapest phone I have ever used. So motorola will fix it for $175 installed but I used my insurance from ATT and paid $200 and they overnighted me a phone.
I had to pay Tmobile 175, they overnighted me a brand new one, still sealed in the nexus box
Sent from my Nexus 6 using XDA Free mobile app
papeshfoo said:
I had to pay Tmobile 175, they overnighted me a brand new one, still sealed in the nexus box
Sent from my Nexus 6 using XDA Free mobile app
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I bought mine directly from Motorola. Cracked on day 3 (a hard drop onto cement after a long night of drinking). Motorola also charges $175 for the repair and they place a $500 hold on your credit card (if you want to get the new phone before you send the old one back. They were supposed to overnight a brand new one on Monday. Here it is Thursday. I finally called after receiving no updates and they have no phones to ship me.
SOL cutting my fingers until production kicks up I guess! Teaches me for being an early adopter...
I have a one month, 2 day old Nexus 6. I noticed today that the volume down button has become hard to push. Although the phone is only a month old. I would get a refurbished phone from either T-Mobile or Motorola if I request a repair (I checked). Having previously had a Note 3 and after my usb connector went bad I went through 3 replacement phones. So now I am really paranoid about already getting a refurbished phone. So my question, has anyone here had experience with a refurbished Nexus 6? I am told that it is certified like new. Is that your experience or should I worry? Thanks in advance.
I've received several refurbished phones over the years, and the only ones I ever had issues with were the old windows mobile phones. All others you wouldn't be able to tell the device wasn't brand new.
A couple of months ago, I bought a refurb Nexus 4 from Expansys. It even had the factory screen protector on it, that indicates the what the buttons do.
You are letting your thoughts mess with you.
My Nexus 6 had issues with camera. It couldn't be stable when i was taking portrait (vertical) pictures. I called T-Mobile and they told that they can replace it but with refurbished. I wasn't really happy about it. I would not mind get refurbished if I would own phone for 6 0r 8 months. Anyway T-Mobile rep told if I want to get new one then I should contact to Motorola directly. He provide me the contact number and I called Motorola. I told them what issue I have with phone and I don't want refurbished one. I asked to speak manager. He told me that he will get me one from testing department which are only open to be tested. I said OK, I will take it. I called them on last week on Wed. and 2 days later i got package in my possession. I opened and I got brand new phone, sealed. It got off from production line Feb 20, 2015. As far as now it seems working fine. I hope this article will be helpful for you. Call Motorola instead T-Mobile. They will take care of you and I hope you will get new one. Talk to manager. Let us know how it went. Good Luck.
The refurbished one that I have now, you can't tell at all no issues so far. This refurbished one works better than mine that was sent in for repair and came back worse than when it went in.
I'm either the unluckiest person in the world or the refurbs are total crap. I'm now waiting on my 5th replacement device and the issues I had with my refurbs that are "certified like new, to meet Motorola's high standards of quality" are not small, nit-picky things either.
You can read all of the details here:
http://forum.xda-developers.com/showthread.php?p=60957329#post60957329
You pay your money, and you take your chances. That's why I always buy new. I found a new Nexus 6 with no accessories on ebay for $489. You just need to look around a bit more and be patient.
Now Tmobil are selling them with warranty and on credit only paying $16 a month for 2 years. They could be brand new of the many people return becuse of the size or something minor.
Sent from my Nexus 6P using Tapatalk
---------- Post added at 07:57 PM ---------- Previous post was at 07:46 PM ----------
wolfen69 said:
You pay your money, and you take your chances. That's why I always buy new. I found a new Nexus 6 with no accessories on ebay for $489. You just need to look around a bit more and be patient.
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How you knew it was brand new when it had no accessories, meaning it was out of the box. ?
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Edgar.STR. said:
How you knew it was brand new when it had no accessories, meaning it was out of the box. ?
Sent from my Nexus 6P using Tapatalk
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For whatever reason, some people sell new phones without box or accessories.
Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
**Update: got the warranty phone yesterday, definitely refurbished. Whats worse is that the phone has 2 scuffs on the top left and bottom left and a nick on the top right. Its not horribly noticeable but the phone i turned in was in perfect condition and why do i get a dropped abused phone?
Going to haggle T-Mobile about it and see what they will do, most likely ship me out another refurbished device...
kuulhus said:
Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
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Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
Sent from my SM-G950U using Tapatalk
When I did mine I got a new phone. I did it through T-Mobile about 2 weeks after I got the phone.
Most cases they send you a refurbished phone. It usually comes with out accessories and no original packaging.
I think the only problem with refurb units it the aesthetics, I wouldnt want an $800 device to LOOK like **** however, I am ALL PRO repair and fully believe in hardware repair, as long as it is done by a competent person..... The internals / logic board circuits are all the same in refurb and in new, it would be nice if refurb units get to have improvements but highly unlikely due to schematics..... anywho, I whouldnt worry too much about receiving a refurbished unit as long as the exterior looks to your standards.... inspect it before walking out of the tmobile store, I dont know if youre able to do a store pickup, if not then it would be a bit more difficult to make your case with them......
just my 2 cents
When i send my mobile in for repair and they send me a scuffed used looking phone back, i would raise all hell on them.
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caloyzki said:
Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
Sent from my SM-G950U using Tapatalk
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Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
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caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
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Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
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caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
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Update:
Got my s8 exchanged this morning. Phone comes with T-Mobile packaging. And he said it is a refurbished unit. When i checked the unit it looks brand new. All stickers are still with the phone except from the front screens. No dings, no scratches or anything. And as soon as i turn it on. I already got firmware updates 3 times until May patched. So happy with my exchanged unit.
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It's my understanding that they (TMO) will attempt 3 refurb warranty exchanges before giving you a brand new device. I would be super picky, and return as many as you can that aren't 100% perfect.
I had the s7 edge that had the bottom right edge with completely dead pixels and it took 2 exchanges before I settled on a refurb - which just came back to haunt me Friday as I dropped my phone and it messed up the digitizer. No visible damage, and I had the famous unicorn beetle pro + TGSP combo and never had a bad drop until Friday. Had that refurb for 11 months and couldn't do anything with it. So here I am with the s8 now (the + was too dang big lol).
If I had to guess based on the s7 unit I got, it had a screen replaced and was done with poor quality parts. My wife drops her s7 edge on concrete what seems like every day and has had no issues.
tl;dr: keep sending them back until they agree to send you a new unit.
Torridred04 said:
Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
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Yeah Samsung takes time lol but I make sure I have insurance with my phones so I can get new ones,not used ones