RMA Replacement phones are new or "like new" - X 2014 Q&A, Help & Troubleshooting

Just curious..
Sent from my XT1095 using XDA Free mobile app

x2 repacement
edwardgtxy said:
Just curious..
Sent from my XT1095 using XDA Free mobile app
Click to expand...
Click to collapse
"New" Moto X2 should arrive tomorrow replacing 3rd factory defect X1.
Will see if it's new or "refurbished".
Went thru normal (redemption code) site to build, rec'd the normal "we're building it" etc., like last X1: said "building it" but rec'd refurb....

I was on number 3 of the OG X and I am too getting a 2014 model but they did say that it would be new.

dzdroider said:
"New" Moto X2 should arrive tomorrow replacing 3rd factory defect X1.
Will see if it's new or "refurbished".
Went thru normal (redemption code) site to build, rec'd the normal "we're building it" etc., like last X1: said "building it" but rec'd refurb....
Click to expand...
Click to collapse
Interesting... I don't really want to trust the moto support bots. How did you find out it was refurbished?

Related

My inquiry to LG about ICS for the P925

I sent an email to LG asking for more information and a possibly ETA. Here is the reply I got this morning.
07/08/2012
Thank you for contacting LG Electronics
Hello Chris
Unfortunately at this time there is no upcoming update for the LGP925. It has been announced that only the LGP930/935 will be receiving the ICS update.
Thank you for choosing LG
Dave H.
LG Customer Service
LG Canada
This email and any files transmitted with it are intended solely for the person or entity to which it is addressed and may contain confidential, proprietary and/or non-public material. Any review, re-transmission, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this email in error, please notify the sender, delete the email from your system, and destroy any printouts or copies.
---------------------------------------------------------------------------------------
Enjoy the read.... I know I will never again buy LG. From now on my phones will have to say Google on the back for me to consider it.
Saddest thing I've read all day.
Let's hope this is just a misinformed employee.
Besides, maybe the P925 won't get it, but if the P920 does, than it can be easily ported.
Sent from my P920
I agree. I'm hoping for some ICS love for this phone even if it is a port.
Sent from my LG-P925g using xda app-developers app
they told me the same thing when i asked if we were getting gingerbread way back they just told me we were getting ics but we still got gingerbread so hope its the same deal
read this thread.....
Y'all forget that Thrill is also Optimus too
http://forum.xda-developers.com/showthread.php?t=1760928
they're beta testing it out now and hoping for a September release
sketch2k278 said:
Y'all forget that Thrill is also Optimus too
http://forum.xda-developers.com/showthread.php?t=1760928
they're beta testing it out now and hoping for a September release
Click to expand...
Click to collapse
September is pretty long
Sent from my LG-P925 using Tapatalk
lazylu said:
September is pretty long
Sent from my LG-P925 using Tapatalk
Click to expand...
Click to collapse
not if you don't focus on it
sketch2k278 said:
not if you don't focus on it
Click to expand...
Click to collapse
Lol you right
Sent from my LG-P925 using Tapatalk
I dont care if they just rerelease gingerbread, as long as there are no ghost calls. LG GET IT RIGHT THIS TIME!!!
I ditched my Thrill almost two weeks ago for a One X. I would of still had it if it wasn't a free upgrade. Anyway, the features of my One X is nice. Only thing I miss about my Thrill is the HDMI port and SD slot. Gave it to my 10 year old son. Ill be taking his upgrade for the next Nexus.
BigCiX said:
I ditched my Thrill almost two weeks ago for a One X. I would of still had it if it wasn't a free upgrade. Anyway, the features of my One X is nice. Only thing I miss about my Thrill is the HDMI port and SD slot. Gave it to my 10 year old son. Ill be taking his upgrade for the next Nexus.
Click to expand...
Click to collapse
I also ditched the Thrill.. Sold mine on Craigslist for 200 dollars and then dropped another 180 on the Galaxy Nexus... I don't really like Samsung or the way they build phones but after dealing with LG and their runaround bull crap I'm really looking forward to having a phone receiving support straight from Google. Its too bad LG's support sucks so bad because its was a really nice phone aside from the ghost call issue and the lack of updates.
PROlific666 said:
I also ditched the Thrill.. Sold mine on Craigslist for 200 dollars and then dropped another 180 on the Galaxy Nexus... I don't really like Samsung or the way they build phones but after dealing with LG and their runaround bull crap I'm really looking forward to having a phone receiving support straight from Google. Its too bad LG's support sucks so bad because its was a really nice phone aside from the ghost call issue and the lack of updates.
Click to expand...
Click to collapse
prolly gonna do the same...
Sent from my LG-P925 using xda premium
http://www.phonedog.com/2012/03/22/at-t-names-10-devices-that-ll-get-ice-cream-sandwich-in-the-coming-months/
Nothing about Thrill..
arsen4oo said:
http://www.phonedog.com/2012/03/22/...-get-ice-cream-sandwich-in-the-coming-months/
Nothing about Thrill..
Click to expand...
Click to collapse
This old March 22
Sent from my LG-P925 using Tapatalk

Tesco Orders - Great Service for Warranty

Just thought I would give a mention for anyone who has purchased from Tesco Direct and is having issues.
If you need to exchange your Nexus 7 for whatever reason, they have a courier swap out service next day.
Had absolutely no hassles or quarms about it.
Lets hope the next one has a firm screen.
Arthur Hucksake said:
Just thought I would give a mention for anyone who has purchased from Tesco Direct and is having issues.
If you need to exchange your Nexus 7 for whatever reason, they have a courier swap out service next day.
Had absolutely no hassles or quarms about it.
Lets hope the next one has a firm screen.
Click to expand...
Click to collapse
I picked mine up from Tesco yesterday and I am seeing / feeling no problems with my screen!
What did you find wrong with your screen? Where was it unfirm?
Sent from my Nexus 7 using Tapatalk 2
StuMcBill said:
I picked mine up from Tesco yesterday and I am seeing / feeling no problems with my screen!
What did you find wrong with your screen? Where was it unfirm?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Yeah, was very spongy on the left side. Bit too much for comfort. Could only see it getting worse.

Has anyone sent in their trade up phone and got a reply yet?

I havent had the time to send my evo 3d in yet.
Has anyone sent it in yet and got a response?
was it rooted?custom rom? or did you restore it to stock?
I sent my OG Evo last week. Was rooted with stock rom on it. They said it would take 2 weeks for them to get it and another 2 weeks for me to get the giftcard, so I don't expect to hear anything for a while.
MrTeddyChills said:
I havent had the time to send my evo 3d in yet.
Has anyone sent it in yet and got a response?
was it rooted?custom rom? or did you restore it to stock?
Click to expand...
Click to collapse
Nope. Got my phone on April 19th and sent my EVO 3D on Tuesday, April 23rd.
swaze said:
I sent my OG Evo last week. Was rooted with stock rom on it. They said it would take 2 weeks for them to get it and another 2 weeks for me to get the giftcard, so I don't expect to hear anything for a while.
Click to expand...
Click to collapse
I'm thinking whether or not to restore it to stock..
Sent from my HTCONE using xda app-developers app
MrTeddyChills said:
I'm thinking whether or not to restore it to stock..
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I'm gonna send them my OG evo fully unlocked running Evervolv.
I sent my OG evo unlocked with a ROM on it. Don't see why they would care at this point.
Sent from my HTCONE using Tapatalk 2
I have a old EVO 4G thats rooted with a different ROM too. I have got to send it to HTC to get the credit - think I should install the original ROM and unroot somehow?
I sent in my sprint HTC evo 3d, s off stock rooted with Virgin Mobile branding. Lmao
Sent From My HTC One, On The Now Network From Sprint!
Rydah805 said:
I sent in my sprint HTC evo 3d, s off stock rooted with Virgin Mobile branding. Lmao
Sent From My HTC One, On The Now Network From Sprint!
Click to expand...
Click to collapse
heh I sent in my Sprint marked evo 3d with s-off rooted loaded with NegaLite-BluRom on it and almost selected the VM settings ..
I really didn't want to part with it but the lure of that $100 card ..
*sigh*
What did they say you would get for the evo 3d?
Did you see anywhere you were supposed to sign the paperwork you were to include in the box with your phone?
Thanks
I sent in my old samsung transform running 4.22 LOL the kid was using it for you tube
I mailed it in a week ago
Check Status
Estimate ID#: 5xxxxxxx
Product Delivered To Recycler: May 13, 2013 (estimated)
Product Validated By Recycler: May 18, 2013 (estimated)
Currently: We are currently waiting for the arrival of your recycled product. Please allow 7-10 days from the date of shipping to receive your confirmation email indicating your product has been received and independently verified. Print your prepaid shipping label.

Estimated Reward*
Device Type: Cell Phone
Phone Brand:
Samsung
Phone Model:
Transform / SPH-M920
Service Provider:
Sprint
Is the phone password protected?
No (4)
Is the phone fully functional?
Yes
Is there any liquid damage or corrosion?
No
Is the screen broken, damaged or leaking?
No
I sent in a non-3g HTC Dash and its estimated to arrive the 15th.
Can't believe I'm getting $100 for that thing. Haha.
Sent from my HTCONE using Tapatalk 2
Rydah805 said:
I sent in my sprint HTC evo 3d, s off stock rooted with Virgin Mobile branding. Lmao
Sent From My HTC One, On The Now Network From Sprint!
Click to expand...
Click to collapse
That's exactly what mine did. All I did was flash a Stock rooted ROM. I too had flashed the VM firmware back when!
Paleryder said:
What did they say you would get for the evo 3d?
Did you see anywhere you were supposed to sign the paperwork you were to include in the box with your phone?
Thanks
I sent in my old samsung transform running 4.22 LOL the kid was using it for you tube
I mailed it in a week ago
Check Status
Estimate ID#: 5xxxxxxx
Product Delivered To Recycler: May 13, 2013 (estimated)
Product Validated By Recycler: May 18, 2013 (estimated)
Currently: We are currently waiting for the arrival of your recycled product. Please allow 7-10 days from the date of shipping to receive your confirmation email indicating your product has been received and independently verified. Print your prepaid shipping label.

Estimated Reward*
Device Type: Cell Phone
Phone Brand:
Samsung
Phone Model:
Transform / SPH-M920
Service Provider:
Sprint
Is the phone password protected?
No (4)
Is the phone fully functional?
Yes
Is there any liquid damage or corrosion?
No
Is the screen broken, damaged or leaking?
No
Click to expand...
Click to collapse
I did not ( and currently do not as I still have the shipping label page up in addition to a hard copy ) see anything about signing anything but as far as the $100 goes
Item: HTC Evo 3D (CDMA) / Shooter
Qty: 1 Value: $100 (HTC Visa Prepaid Card)
I went to a corporate store. They didn't even really look at it, just the device itself and that it had a working battery. But I was on AOKP not stock.
Sent from my HTC One using xda app-developers app
Crystallux said:
I went to a corporate store. They didn't even really look at it, just the device itself and that it had a working battery. But I was on AOKP not stock.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I went to the corporate store too, the rep turned my 3d on with viper rom sense 4 and he was like "wow this is nice" lol
my response was yea I like It too.
But nothing other than that.
if he could see the htc one he handed me now ( insert evil laught)
wranglerray said:
I went to the corporate store too, the rep turned my 3d on with viper rom sense 4 and he was like "wow this is nice" lol
my response was yea I like It too.
But nothing other than that.
if he could see the htc one he handed me now ( insert evil laught)
Click to expand...
Click to collapse
This made me lol. :thumbup:
I still have to send my og evo in. Still debating on whether to try to unroot and go back s-on or just flash a stock rom and try to slip it past them. May even flash the stock recovery on there too. I dunno. Just trying to see if someone makes it through without unrooting and gets that cheddah lol.
Sent from my rooted HTC One...
I've got a Verizon Galaxy Nexus I'm sending in this week, I was already notified it would take 4-6 weeks before I heard anything.
Got the money this weekend. $100. Think I sent it in... oh, 3 days after I got the phone... 4 days maybe ... so about April 23rd if anyone's looking for a reference point. Comes as a Pre-paid visa and you have vendors run it as a credit card, even though it says "debit" on it.
Important note: my tracking info checker from the email still shows my phone as not being received, so don't let that worry any of you checking up on it and wondering.
What do you think HTC does with all these old phones? Mine was an android running gingerbread. The screen was in tact but it was full of dust underneath. I doubt anyone wants it. Do you think they just recycle them?
On the HTC Trade-Up site it says that they do recycle phones that cannot be reused. They have a zero landfill policy.
On another note, does the phone necessarily need to be in working order if you pre-registered for the $100 trade-up offer? My one-year-old son got a hold of the Samsung Moment that I was planning on sending in and damaged the battery connector. I've tried several things to get it working again to no avail. I don't remember what was in the fine print.

VZW Moto Maker order cancelled

Anyone else have their order cancelled this morning? I used the promo code THANKYOU10 so I wonder if that's why. Other than that idk why it could have gotten cancelled. The charge appeared fine on my card.
Sent from my LG G2
SupaSwag said:
Anyone else have their order cancelled this morning? I used the promo code THANKYOU10 so I wonder if that's why. Other than that idk why it could have gotten cancelled. The charge appeared fine on my card.
Sent from my LG G2
Click to expand...
Click to collapse
Interesting... who's your carrier?
Sent from my VZW SGS3 rockin' Jelly 'Beans' Build 17 using Tapatalk 2
GreenMunky said:
Interesting... who's your carrier?
Sent from my VZW SGS3 rockin' Jelly 'Beans' Build 17 using Tapatalk 2
Click to expand...
Click to collapse
Looks like you didn't read the thread's title
SupaSwag said:
Looks like you didn't read the thread's title
Click to expand...
Click to collapse
Fair enough... did you ever find out the reason for your cancellation? I was going to try that same code when I finally decide on a color scheme, but if that's the reason yours got nixed, I may just suck it up and pay the full price.
I used the code this morning. Order hasn't been canceled yet as far as I know. Did they email you to say it was canceled?
Sent from my Nexus 5
GreenMunky said:
Fair enough... did you ever find out the reason for your cancellation? I was going to try that same code when I finally decide on a color scheme, but if that's the reason yours got nixed, I may just suck it up and pay the full price.
Click to expand...
Click to collapse
phositadc said:
I used the code this morning. Order hasn't been canceled yet as far as I know. Did they email you to say it was canceled?
Sent from my Nexus 5
Click to expand...
Click to collapse
They emailed me that it was automatically cancelled. I got in contact with an online chat rep and she referred me to a number. I called the number and got tired of waiting so I hung up. So I never really found out why it was canceled. Could have been a system glitch butI'm going to take it as a sign that I should just save my money and wait at a later point to get a new device. Currently rocking a G2 so it won't hurt but I really wanted a Moto X.
My order was cancelled because the name on the credit card i entered didnt match the one i entered exactly... Missed the middle initial.
The charge also appeared on my statement, but never went through and disappeared about a week later. When i reordered, with the correction, it was fine.
GoClifGo05 said:
My order was cancelled because the name on the credit card i entered didnt match the one i entered exactly... Missed the middle initial.
The charge also appeared on my statement, but never went through and disappeared about a week later. When i reordered, with the correction, it was fine.
Click to expand...
Click to collapse
That may very well be it. Didn't think that could be the issue since everywhere else I've used my card I've gotten away with not including the middle initial. Dang it!
SupaSwag said:
That may very well be it. Didn't think that could be the issue since everywhere else I've used my card I've gotten away with not including the middle initial. Dang it!
Click to expand...
Click to collapse
How long after you ordered did you get the cancelation email?
Sent from my Nexus 5
phositadc said:
How long after you ordered did you get the cancelation email?
Sent from my Nexus 5
Click to expand...
Click to collapse
I got the email around 7:30am and placed the order the night before. Now I'm deciding whether I should order it again or stick with the G2. Yesterday was basically an impulse buy since it was the first day for Moto Maker on VZW.
Could also be adding the accessories. Some people were able to get order to go through without accessories after not being able to complete order with them.
Sent from my XT1058 using XDA Premium 4 mobile app

rip my nexus 2012

http://imgur.com/HxT2WTt
ouch my nexus7 it slid off my bed apparently. I didnt see how it fell, it was in a case but it didnt save it. I heard the thud, turned and feared the worse. it goes across the screen so its rather large.
its the 2012 32 gb version. Is it fixable??? most of the screen doesnt work, i can touch the notification area and it responds, but no where else, so it is basically inoperable. I google some stuff about replacing the digitizer or the screen? or both? how would i know what I need?
on another note, its the 2012 version and i could probably use an upgrade on the 2014 or whatever the new one is. But i definitely would like to repair this and get a new one. I hate having to let go of stuff like this and would like to repair it.
Check out on ebay you have to change the glass, digitizer and lcd (too risky to change the glass+digitizer) its fairly easy. You can check outr some teardown on google too and youtube. Good luck
Sent from my Nexus 7 using xda premium
My wife's n7 had a similar problem, but it's one of my children that stepped on it lol, it was going to cost £160 for Asus to fix it and the tablet only cost £200 brand new at the time so I just got some insurance on it from currys for £3 a month then got them to fix it lol
Sent from my HTC One using Tapatalk
robgee789 said:
My wife's n7 had a similar problem, but it's one of my children that stepped on it lol, it was going to cost £160 for Asus to fix it and the tablet only cost £200 brand new at the time so I just got some insurance on it from currys for £3 a month then got them to fix it lol
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
hmm thats a nice idea, i might find something like that locally here. well I ended up going on craigslist and looking at local ads of nexus 7, and I saw someone selling a nexus 7 16gb for $100. I emailed and asked if it was still available and how firm they were. They replied saying they can let it go for 80 if I come right now. I just returned about an hour ago with a 16gb nexus 7. I am currently in the process of rooting with a rom as my 32gb was. I still wanna fix my 32gb so I will try this idea or something similar.
Take the screen of the 16gb one and put it on the 32
Sent from my C5303 using xda app-developers app
Captain Sweatpants said:
Take the screen of the 16gb one and put it on the 32
Sent from my C5303 using xda app-developers app
Click to expand...
Click to collapse
hmm didnt even thnk about that.. hahaha
Captain Sweatpants said:
Take the screen of the 16gb one and put it on the 32
Sent from my C5303 using xda app-developers app
Click to expand...
Click to collapse
Then buy a nice thick rug for beside the bed :cyclops:
EpicNewb4g said:
hmm thats a nice idea, i might find something like that locally here. well I ended up going on craigslist and looking at local ads of nexus 7, and I saw someone selling a nexus 7 16gb for $100. I emailed and asked if it was still available and how firm they were. They replied saying they can let it go for 80 if I come right now. I just returned about an hour ago with a 16gb nexus 7. I am currently in the process of rooting with a rom as my 32gb was. I still wanna fix my 32gb so I will try this idea or something similar.
Click to expand...
Click to collapse
Check out square trade for a warranty as well. I've heard good things about them
So this would work with square trade? The idea of getting insurance on my nexus even though it is already broken?
Yeah if they don't ask to see it your fine
Sent from my HTC One using Tapatalk
So I wouldn't have to show a receipt or anything? I'll definitely look into it!
I didn't with currys mate but that was because it was less than a year old
Sent from my HTC One using Tapatalk
robgee789 said:
Yeah if they don't ask to see it your fine
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Or if they do ask to see it some quick changing of the screens and then back again
Sent from my C5303 using xda app-developers app
EpicNewb4g said:
http://imgur.com/HxT2WTt
ouch my nexus7 it slid off my bed apparently. I didnt see how it fell, it was in a case but it didnt save it. I heard the thud, turned and feared the worse. it goes across the screen so its rather large.
its the 2012 32 gb version. Is it fixable??? most of the screen doesnt work, i can touch the notification area and it responds, but no where else, so it is basically inoperable. I google some stuff about replacing the digitizer or the screen? or both? how would i know what I need?
on another note, its the 2012 version and i could probably use an upgrade on the 2014 or whatever the new one is. But i definitely would like to repair this and get a new one. I hate having to let go of stuff like this and would like to repair it.
Click to expand...
Click to collapse
hello this is a look at the French site and I've already ordered parts for my Nexus 7 is a reliable and serious site
http://www.micropuces.com/nexus-nexus-c-2612_1944_1773.html
No wonder why ins. premiums skyrocket...it's because people do this kind of stuff. This is ins. fraud...plain, simple, cut, & dried. I also believe this is against the TOS of this site. Do it the right way and purchase ins. before something happens to your device
ducylowycz said:
No wonder why ins. premiums skyrocket...it's because people do this kind of stuff. This is ins. fraud...plain, simple, cut, & dried. I also believe this is against the TOS of this site. Do it the right way and purchase ins. before something happens to your device
Click to expand...
Click to collapse
How is it fraud, I asked currys if they needed to see the tablet and they no because it was less than a year old they didn't ask if it had a broken screen and I've still got the insurance so there getting there money back anyway so think before accusing people of fraud
Sent from my HTC One using Tapatalk
Its fraud because it was suggested above that insurance gets placed on the device AFTER there has been damage to the device. It was suggested that the insurance company wouldn't verify the condition...it's exactly what it sounds like...fraud.
One of the mods removed these comments
Sent from my Nexus 7 using Tapatalk

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