I've recently jumped ship from the big red to att and the moto x. Coming from the galaxy nexus the battery life is phenomenal when compared.
Now onto the issue at hand, I think yesterday or the day before all of the moto apps were updated along with a sensor firmware. Since then I've experienced random reboots followed by bug reports being generated. Did anyone else experience the same?
I did the firmware update yesterday morning, and have not had any random reboots. Have you tried uninstalling the updates and reinstalling?
qwerty12601 said:
I did the firmware update yesterday morning, and have not had any random reboots. Have you tried uninstalling the updates and reinstalling?
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No. I didn't reinstall them, I'd figure I'd ask first to find out if it's only me.
Found my issue. It was my case that had raised buttons and the power button kept pressing in my pocket. That's what caused the random reboots. I carved out the power button out and case solved.
Related
So this was happening before but I factory reset my phone and now after about a week and a half it's happening again;
everytime i either go back to the previous screen, or while i'm on a loading screen (noticed it a lot with Netflix) but i get these green pixely squares that flash on my screen... this a known issue with the version? or should i take my phone back?
I'm not really sure how to better describe it...
Have yet to experience that, had my unit for over 2 weeks.
Take it back.
-smc
I have the same problem with mine had it since it came out?
Sent from my DROID3 using XDA App
I've had the same issue. Started happening within 2 weeks, but more recently it hasn't happened much. A battery pull always fixed it for me. I'm experiencing random reboots when the phone hasn't been touched for ten minutes, this is more disconcerting to me
I haven't noticed it after a reboot for a couple days now...
But i do remember almost directly after it first happened (before i did the factory reset) my phone started doing the whole random reboots too. That's when i read the post about fixing the camera and not using the assistant backup/restore functionality when you activate the account...
I thought it had fixed all the issues but seems they're still there just, less sever...
Rebooting the phone (temporarily) fixes the issue for me
[sent from my droid]
I swear, after using the camera this happens. Until I reboot I get some kind of green checkerboard whenever the screen rotates or changes
Same here. Every time I use the camera and sleep the phone it will get hot and drain the battery. Waking the phone gives me green pixellated images and serious slowness. Battery pull after taking pictures is the only way to mitigate it...for now.
Sent from my DROID3 using XDA App
So this seems to be a common issue... has anyone been able to talk to motorola? is there an update coming out anytime soon to get it fixed? or is it just a hand full of bad phones?
smc, have you still not experienced any of these issues?
can you try seeing if it might happen after some of these scenarios listed in this thread? would be greatly appreciated!
Has anyone else had this happen? Mine did and there's a big gap in my battery usage. I'm singing l assuming this will get fixed when they post the factory images considering the N9 has had 4 updates so far.
Pilz said:
Has anyone else had this happen? Mine did and there's a big gap in my battery usage. I'm singing l assuming this will get fixed when they post the factory images considering the N9 has had 4 updates so far.
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Happened today while I was on youtube, so far only once. What do you mean of big gap in my battery usage? Did the battery % decreased after the reboot or are you referring to the battery usage graph? On mine the usage graph restarted but the battery % was a continuation..
droidguy22 said:
Happened today while I was on youtube, so far only once. What do you mean of big gap in my battery usage? Did the battery % decreased after the reboot or are you referring to the battery usage graph? On mine the usage graph restarted but the battery % was a continuation..
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Yes it did here's a screen shot I took. I had a brief one earlier but this one was worse.
Phone rebooted today when i received a video message in hangouts.
Mine now does this weird thing where it opens random apps to the setting menu that has the option to force stop, disable and uninstall and keeps flashing and switching between them. I haven't unlocked the BL yet or done anything to the phone, I think its a software bug and hopefully google will release an update soon.
Edit: the random weird thing described above was caused by Greenify so I uninstalled it.
I'm having a lot of random reboots... anyone still with the problem?
2fastkuztoms said:
I'm having a lot of random reboots... anyone still with the problem?
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Click to collapse
I've had a couple more, I called Google today and made a trouble ticket to see if they are pushing out an updated build for us. I awaiting their response, but I'm certain they will fix this with an update.
Well it looks i got a lemon, its rebooting every 2 minutes, anyone knows google contact info for RMA?
Mine just started doing this. It happend twice the other day and I thought I did something, but just now while I was surfing the net on my computer with my Nexus 6 right beside me it rebooted for no reason.
Mine hasn't done it since I posted last. My Nexus 9 had the same bug so maybe its an app causing the system reboot.
I was just sitting on the couch 20 minutes ago, with both my Note 4 and N6 sitting next to me. I wasn't using either, but almost in unison, they both randomly restarted.
Moostafa29 said:
I was just sitting on the couch 20 minutes ago, with both my Note 4 and N6 sitting next to me. I wasn't using either, but almost in unison, they both randomly restarted.
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It's the aliens!
i get them a few times daily as well. usually it happens much quicker if i disable mpdecision, and use the ondemand governor. if i dont change anything, then i might make it through the day without a reboot. oh, and 99% of all my reboots happen when im using the browser. and the odd thing is, no last_kmsg gets produced.
I had two reboots an hour after I activated the phone on T-Mobile for no apparent reason. Went into network settings and changed from Global to LTE and the reboots never happened again
I changed mine from Global to LTE a week ago once I activated it yet mine has rebooted at least 3 times. I did notice that the last time was after I used wireless charging. I'm wondering if maybe the heat caused it to reboot.
Also happening to me (32gb blue, Bell Mobility Canada) ...has anyone tried factory resetting the device?
Word_play said:
Also happening to me (32gb blue, Bell Mobility Canada) ...has anyone tried factory resetting the device?
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I also just picked one up from Bell (32GB Blue) today and had a random reboot while the phone was sitting on my desk idle. This was moments after tons of updates from the Play store. I read in some threads that doing a factory reset didn't work for most.
I also got a 15MB system update, on stock build LRX21O. Hope this isn't caused by hardware!
Edit: Just sent a text using "Textra", 2 mins later a random reboot occurred...
coleslawesome said:
I also just picked one up from Bell (32GB Blue) today and had a random reboot while the phone was sitting on my desk idle. This was moments after tons of updates from the Play store. I read in some threads that doing a factory reset didn't work for most.
I also got a 15MB system update, on stock build LRX21O. Hope this isn't caused by hardware!
Edit: Just sent a text using "Textra", 2 mins later a random reboot occurred...
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Click to collapse
So I just had another one immediately after opening and closing the Messenger App (I stopped using hangouts) ... funny enough, same thing happened yesterday right after I closed the messenger app ... going to go back to hangouts as default and disable the messenger app to see if that helps
Was hoping the 5.0.1 update would fix this problem, but I'm still getting random reboots and shut downs, at least once a day.
my reboots are cured. the ondemand governor is broken in stock, and aosp, and has been the cause of the reboots. as soon as the developer of lean kernel fixed the ondemand, no more reboots using lean kernel
I've just experienced some major screen tearing on my Moto X. It's the first time it's happened. Every animation was tearing to some degree, most of all the notification tray. I rebooted the phone, and terrifyingly, it continued. Then, it just stopped about a minute later. I've no idea why or how it persisted across a reboot and then stopped. Now I keep picking up my phone and testing it every few minutes. Has anyone noticed this themselves, on either 5.0 or 5.1? What causes this type of thing to occur randomly and temporarily?
AbsorbingCertainty said:
I've just experienced some major screen tearing on my Moto X. It's the first time it's happened. Every animation was tearing to some degree, most of all the notification tray. I rebooted the phone, and terrifyingly, it continued. Then, it just stopped about a minute later. I've no idea why or how it persisted across a reboot and then stopped. Now I keep picking up my phone and testing it every few minutes. Has anyone noticed this themselves, on either 5.0 or 5.1? What causes this type of thing to occur randomly and temporarily?
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Yeah I have the same problem. It seems to have started since I updated to 5.1. It's been a constant thing for me for a few months now and it just comes and goes. I have no idea why it happens. I'm assuming it's just the OS being glitchy. I know the nexus devices should be getting 5.2M betas soon. So hopefully 5.2M official release for moto x will fix the issues. (It will be quite a wait I assume. I hope not.)
My S8 T-Mobile version has all of a sudden began randomly rebooting itself out of nowhere and quite frequenyly throughout the day. This never happened until last evening on my S8. It was working fine never rebooted on its own before last evening. I have the latest "Red Tint Fix" update applied a few days ago and wonder if the update did something to cause this to start happening. There is a thread already discussing the random reboots happening to many users on the General S8 Q&A forums already... but I am posting this notice here for more awareness and feedback on if other T-Mobile users are having this happen to their new S8 or S8+ phones too. I am planning on contacting Samsung and reporting this issue and asking for a new replacement phone if they cannot fix it with another update. Plus their red tint fix update did nothing to remove the pink tint on the left and right edges of my S8.
No reboots at all, never and I would know because after reboot need to type code, no other unlocking works for the first time and I have all updates. If I had something similar, first I would force close all the programs I installed at the time the problem started. I would also clear the cache, all the junk and finally full reset. I wouldn't judge how wide spread the problem is by number of posts here: People usually come here to post when they have a problem and they usually make multiple posts.
Okay, yesterday I removed a weather app that I had installed the day that the reboots started happening and today I've not had any random reboots. So far so good. I think the random reboots reboots were caused by the app. My micro SD card was checked out as fine and not the cause. So I Ann hopeful now.
Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
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What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.