Well it looks like my Z3C is broken, power button now does absolutely nothing. I was thinking it may have been a software issue so I tried to restart the phone pressing the yellow off button next to sim card slot, it turned the phone off but now I cant restart it. I was think maybe attaching power may restart the phone but it didn't.
If anyone got any advise getting the phone started again I would really appreciate it.
NickR said:
Well it looks like my Z3C is broken, power button now does absolutely nothing. I was thinking it may have been a software issue so I tried to restart the phone pressing the yellow off button next to sim card slot, it turned the phone off but now I cant restart it. I was think maybe attaching power may restart the phone but it didn't.
If anyone got any advise getting the phone started again I would really appreciate it.
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Click to collapse
How did it break?
I would get the phone replaced it must be covered under warranty?
Sent from my D5803 using XDA Free mobile app
Is the little yellow square a power button? Next to the sim? Didnt know that...
pricey2009 said:
How did it break?
I would get the phone replaced it must be covered under warranty?
Sent from my D5803 using XDA Free mobile app
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Click to collapse
I have no idea, it was working one minute then nothing, I'll ring the reseller Monday
Crewville96 said:
Is the little yellow square a power button? Next to the sim? Didnt know that...
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Click to collapse
The Yellow but just turns it off.
I had something similar happen, where the phone just wouldn't react to anything. Nothing would turn it on, it seemed bricked. I thought it may have been some physical damage from sleeping on it, but really I doubt that's what caused it.
This morning after not touching it for 24 hours it magically started working again. The battery was fully drained for some reason (It was at 60% just before "dying"). I have no idea what caused it and what solved it...
Here's my thread: http://forum.xda-developers.com/z3-compact/help/broke-phone-t2916260
adamk7 said:
I had something similar happen, where the phone just wouldn't react to anything. Nothing would turn it on, it seemed bricked. I thought it may have been some physical damage from sleeping on it, but really I doubt that's what caused it.
This morning after not touching it for 24 hours it magically started working again. The battery was fully drained for some reason (It was at 60% just before "dying"). I have no idea what caused it and what solved it...
Here's my thread: http://forum.xda-developers.com/z3-compact/help/broke-phone-t2916260
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Click to collapse
Mine is 100% charged so maybe if phone went completely flat the phone would reboot when charging? I phone retailer tomorrow to see what I need to do to get it fixed. I've had phone for a month now so I don't think I'm entitled to a straight replacement?
I found this on Sony Support Forum, exactly same problem as me :- https://talk.sonymobile.com/t5/Xperia-Z3-Compact/Power-lock-button-is-not-working/m-p/858455#U858455
Update:- I rang reseller they were happy to deal with repair with Sony but advised I contact Sony directly. I rang sony went over a few things I.e. Holding power button and vol up , no joy so I've gone through repair procedure. They estimate will take 2 weeks from day I send back to repair centre.
Anyone know how long Sony will take to repair the z3c, has anyone sent one in four repair and got it back?
NickR said:
Anyone know how long Sony will take to repair the z3c, has anyone sent one in four repair and got it back?
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I saw one person that got it back after around a week
Update Fixed
Just got my phone back from Sony Service, all is fixed, pretty good turn around, just 7 days.
A couple of negatives, the phone was reset so I've had to spend hours rebuilding my settings and apps, android restore didn't restore all my apps and Sony Backup just got my txt and phone logs back.
They either changed my screen protector or disturbed it because now there's a couple of specs off dust in the middle and by ear piece the screen preotector won't sit down. I've washed the screen protector and got rid off dust but the area round the earpiece is still not adhering to the glass so I guess the screen protector is creased slightly.
Any advice on a decent screen protector?
Cheers
Related
Yesterday I was texting someone, didnt even finish the message because something else demanded my attention. So I close the keyboard and put it in my pocket.
5 minutes later I take my phone out, and its off. I try to turn it on but nothing happens. Tried taking out the battery and SIM, waiting a few minutes, and put them back in, still nothing. I take it up to T-mobile and they tell me its a month out of warranty.
So earlier today, I say "ehh what the hell" so I try again, this time I held the power down for about 10 seconds, while its connected to a charger, and it boots up! I get past the G1 screen to the Cyanogenized boot screen (5.0.7 test 5 if it helps...) and in excitement I call someone in to show them. As I pick up the phone to show them, the usb cable is yanked out, and the screen goes black. Never felt ****tier. Tried to get it to power on again....back to square 1.
About an hour or two later, I look over and the face keys and keyboard are backlit, but still nothing on the screen. I also noticed that if I take the battery out while its off the charger, the backlight for the buttons will turn off, but will immediately come back on once the battery goes back in.
Basically, Im stumped, and any help would be appreciated.
EDIT: Now the button backlight is off...
I think your phone didn't shut off actually.
Try the 3 finger solute!
Hold send, end, and the menu button.
I've also had this happen to me, and to tell you the truth it didn't turn out good. :/
After awhile My touch went completely out.
It happened when I was running an experimental rom.
Also try restoring a back up if you created one before it started happening. :/
Well I know its off, Ive taken the battery out, and havent gotten it to come back on except for the one time. And Ive removed the battery since then as well. Ive tried power+home, power+camera, power+menu+send. None of them have worked.
One of two things, hopefully the first:
1.) You have a bad battery, replace it, or borrow a friend's and see if that works.
2.) You have a new paperweight. In that case, my condolences, friend.
Seriously, though, from what you described, it sounds like your battery just bit it. Try taking it out and examining it for any bulging or swelling that may not have been there before.
The woman at the T-mobile store tested a different battery and a different charger, so in my case its not likely, but I will give it another shot, since things have somewhat perked up. Right now the button backlights will randomly come on and stay on for a while, slowly dimming, and then eventually turn off, only to come back on later.
thegreatcity said:
The woman at the T-mobile store tested a different battery and a different charger, so in my case its not likely, but I will give it another shot, since things have somewhat perked up. Right now the button backlights will randomly come on and stay on for a while, slowly dimming, and then eventually turn off, only to come back on later.
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Click to collapse
After reading you tried different batteries, I think you're in the market for a new phone. =[
The battery idea was the only thing I could have thought of as well.
Hope you manage to figure this out without having to buy a new phone, though. =[
In regards to your most recent post, sounds like some kind of short. There wasn't any water exposure was there? I've actually heard of people having there phones in their jeans pocket and sweating enough to turn the indicator and fry the board.
But yeah, it sounds like phone death. I would totally disassemble it and check for any corrosion though. Who knows, you may save it, then you have fat bragging rights
Ninjineer said:
In regards to your most recent post, sounds like some kind of short. There wasn't any water exposure was there? I've actually heard of people having there phones in their jeans pocket and sweating enough to turn the indicator and fry the board.
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They must be doing some serious running.... or be really, really fat.
Btw, you can check to see if your G1 got exposed to water, OP. Take out battery and there's a little sticker under the IMEI sticker. Its round. If it's white - you're good. Any other color (i think it turns red or blue?) there's water damage.
last night my x1s screen was going all fuzzy like different colours and cut out a few times. now today notthing. the screen is blank. backlight comes on i think. the phone starts up normal as i can hear the start up sound and i can accept calls. i think this is failure of the felx cable. Is this true? and if so is i worth get on and fiting it myself or going to a repair shop. im on the cheap here so any fix will do.
rocklobster666 said:
last night my x1s screen was going all fuzzy like different colours and cut out a few times. now today notthing. the screen is blank. backlight comes on i think. the phone starts up normal as i can hear the start up sound and i can accept calls. i think this is failure of the felx cable. Is this true? and if so is i worth get on and fiting it myself or going to a repair shop. im on the cheap here so any fix will do.
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I have had the second part of your problem before where screen doesn't come on but the back light and everything else works. A couple of months back when I was at college I dropped my phone really hard at a party( I was wasted ) and the next morning the screen wouldn't come on. So what I did was I looked up the guide to how take the X1i apart and luckily one of my buddies had the same screwdrivers that I needed because he uses it on his the Blackberry Storm 2. So what I did was went to where the Flex ribbon cable was located unattached it, then reattached it, and put my phone back together and the screen came back on and still works to this day. If this helps press thanks.
http://forum.xda-developers.com/showthread.php?t=535664
i'm having a Problem too.
the to lines in the top of my screen are blue ^^
i think its a problem with the connection, but as it isn't really big and i don't have a newer phone i will dissasemble it later ;-)
please replace the * with t,or copy it without h**p:// (can't post outside links yet ^^)
h**p://a6.sphotos.ak.fbcdn.net/hphotos-ak-ash4/296861_222070397844215_100001237692896_682738_4498500_n.jpg
please help
open all flaps and turn it off. leave it for few days so it drys out (if it hasnt already)
I have the exact same problem, but in my case it was due to heavy rain and my mobile was in my pocket with all flaps tightly closed. Quite disappointing when the phone is market as water proof. I will give the open flaps for a couple of days. Any other ideas about how this can be solved?
So did you found out any solution for this prob. I'm in a similar situation. Phone is stuck in safe mode and Power and Vol down keys are not working.
Please let me know if you found any solution
itskapil said:
So did you found out any solution for this prob. I'm in a similar situation. Phone is stuck in safe mode and Power and Vol down keys are not working.
Please let me know if you found any solution
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Click to collapse
What I did, as suggested by others, was to let it dry out with open flaps for several days. I also used heardryaer and hoover. After a while it restarted normally, but then I had a problem with camera, flash and closing chrome windows. This final problem I did manage to solve and sent the phone to repair. I got the phone back with a note that the hole phone was changed (got new IMEI number)
TrondEinar said:
What I did, as suggested by others, was to let it dry out with open flaps for several days. I also used heardryaer and hoover. After a while it restarted normally, but then I had a problem with camera, flash and closing chrome windows. This final problem I did manage to solve and sent the phone to repair. I got the phone back with a note that the hole phone was changed (got new IMEI number)
Click to expand...
Click to collapse
Okay thanks for the tip. I did put my phone in rice with all flaps opened for one day but didn't help at all. Will do that again for a week now, and then hair dryer too. Hope that works.
My phone is doing fine otherwise. It's just that malfunctioned Vol down key that's forcing the phone to boot into safe mode on reboot. Hell! I can't even turn off the phone. Firmware update, forced reboot, discharge battery.. all leads to the same "safe mode"
The service center reps say that they are not authorised by Sony to open the phone and fix a silly moisture problem. And that they'd replace the phone for a new IF i agree to PAY 80% cost of the new phone.
Stupid company.
subject willecD
In my case some vital parts was damaged and I got it repaired for free. After all the phone is marketed as water resistant and all my flaps was closed. The rain was heavy though and me and the phone was soaking wet. The volume button and safe mode problem, I think, will be solved as soon as you manage to dry the phone and if you do not have other malfunction.
/Trond
i have the exact same problem too, the phone has only ever been wet when all of the flaps are closed, and even the it wasnt for long or at high pressure, also, when the phone gets hot, i can see condensation in the front camera lens, and my power button will wake the screen but will not lock the phone, im glad to see its not just me and that many people have experienced this same issue, im going to try drying it for a few days, but if that doesnt work i will see what sony say, and i will see what my service provider says about fixing/replacing the phone, also, i have noticed the phone can get quite hot, i am going to see if i can use this as an advantage in drying the phone
EDIT: also, all of my water sensor tabs are all white, and not red or pink
nasunap said:
please help
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@nasunap do you fixed? I have the same Problem
And your E and your N keys.
sorry for awakening this old thread but i had exactly the same problem witz my z.
i tried diffrent Roms (custom & stock), drying it with rice and all flaps open.
I tested to restart Adb via console. Nothing
The volume doesn't work, the powerbutton sporadically
But I don't know what else can be help.
I had this Problem the second time, last I dry it with rice 2 Days but this method doesn't work today:crying:
So have anyone an Idea to test
TLDR: I was cuddling my gf to sleep while using my phone. I fell asleep too. The phone was in bed with us for a couple of hours, but I don't think either of us lay on it, though my gf may have put some weight on it while getting up from bed to go to the w/c.
This morning it was unresponsive to touch, after rebooting it twice it won't turn on at all
When I press on the screen 1/3 of the way down with a bit of force, I feel it moving a bit and I can hear and feel a click on the inside.
The glass is intact.
-----------
I fell asleep with the phone in my hand and I must have let go of it in my sleep. I woke up when my girlfriend was going to the bathroom in the middle of the night. The phone was still in the bed near where my hand was when I was falling asleep, but it was also in the path of my half asleep girlfriend rolling out of bed. I checked to see if it was still alive by pressing the power button and the screen turned on. Satisfied, I put it on my nightstand and went back to sleep.
When I woke up this morning I tried using it. It wasn't responding to touch at all, not even the home row buttons. But the volume rocker worked and so did the power button menu, but I couldn't select reboot in the menu with the touch not working. I force closed it with power + volume up, and when it rebooted it still wouldn't respond to touch. I force closed it again and now it won't turn on at all. I tried numerous button combinations (power on + volume up, down, all three, holding for up to 20 seconds) and it doesn't respond to being plugged into the wall or to the computer either, no led light and it's not mounting on the PC. It had about 60% power left before force closing it.
The funny thing is is that I couldn't figure out what the cause was for a long time. I googled it and search results for Z1's "sudden death issue" appeared and I figured it was something like that. Or maybe it was a delayed effect of putting it underwater 2 days ago.
But then it dawned on me, it was (of course) what had happened in the middle of the night. The phone looks completely fine, but after examining it closer, when I press on the screen 1/3 of the way down with a bit of force, I feel it moving a bit and I can hear and feel a click on the inside. I wonder what that could be..
What are my options now? I got the phone just a couple of days ago. I doubt this is covered by warrenty right? User error?
I'm not sure if this is even the real cause though - I didn't see it happen.... but I guess it's the most logical explination.
My girlfriend is pretty small so I'd imagine she would have had to put all her weight on her hand or elbow when she was getting up to be able to break the phone like that. I have a foam mattress which probably absorbed a lot of the weight? If this is indeed the case, I'm a little disappointed in the build quality if this broke something in the phone's innards with relative ease.
Any advice would be appreciated. It's the UK model bought outside of the UK from a local retailer. This is my first good smartphone and I loved it for the short time we had together. I'm devistated about it and not really sure what to do next.
Someone hold me
No visible damage = return it as faulty
Just say it died overnight while charging.
Sent from my D5803 using XDA Free mobile app
pricey2009 said:
No visible damage = return it as faulty
Just say it died overnight while charging.
Sent from my D5803 using XDA Free mobile app
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Click to collapse
Thanks, that's the plan I just emailed the seller
Edit: They said to go to a Sony store to claim warrenty on it
adamk7 said:
Thanks, that's the plan I just emailed the seller
Edit: They said to go to a Sony store to claim warrenty on it
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Click to collapse
You should have a 14 day guarantee with the seller if you bought from UK..
I would go back to them and demand a replacement..
Sent from my D5803 using XDA Free mobile app
So I was just about to go to the sony store, I had the phone, cables and everything neatly packed up an ready to go. I decided to give it one last try just in case to avoid the all too common scenerio when it unexplicably magically starts working in the store. I plugged it into a wall charger and held down the power button and the red light turned on! I left it for a minute and then pressed the power button again, and the screen turned on with a battery charging logo! It looked like the battery was fully dead so I left it for 5 minutes and turned it on again. It booted up! Now the moment of truth: will the touch screen work....
Drum roll......
It does!
Everything works normally now. I have no idea wtf happened but I'm really happy that I don't have to deal with sending it in and everything.
Though I'm a little worried about what the screen clicking is, that's still there.
I'll post a video later and might take it in to sony anyway to see what they say
Edit: I made a new thread with the video: http://forum.xda-developers.com/z3-compact/help/video-pressing-screen-spot-makes-t2918289
adamk7 said:
So I was just about to go to the sony store, I had the phone, cables and everything neatly packed up an ready to go. I decided to give it one last try just in case to avoid the all too common scenerio when it unexplicably magically starts working in the store. I plugged it into a wall charger and held down the power button and the red light turned on! I left it for a minute and then pressed the power button again, and the screen turned on with a battery charging logo! It looked like the battery was fully dead so I left it for 5 minutes and turned it on again. It booted up! Now the moment of truth: will the touch screen work....
Drum roll......
It does!
Everything works normally now. I have no idea wtf happened but I'm really happy that I don't have to deal with sending it in and everything.
Though I'm a little worried about what the screen clicking is, that's still there.
I'll post a video later and might take it in to sony anyway to see what they say
Click to expand...
Click to collapse
Glad to hear it
I have the same phone symptoms as OP. Except, I was using the phone just 15 minutes before it refused to turn on. Also, for the first time I noticed the glass making a clicking sound when pressing coming from the middle of the screen, inline with the power button. I`ve tested the phone before and never heard this clicking sound.
At this point, even if the phone fixes itself, I`d rather send it in for repair before the clicking turns into a screen fracture.
Anyone having touchscreen sensitivity issues? I'm having ghost swipes galore while trying to scroll up and down a page like Google now or Facebook. Try swiping left and right on the home screen. On mine it just started to not respond anymore after a couple of times. Even if I go to the multitasking page, I'll try and swept away each open app and it'll just start to not register. This is while not plugged in btw. I really love the phone otherwise and want to keep it but I'll have to return it if this is a common problem. Is this an issue with the phone or just me? If it is just mine then I'll just exchange it and hope I get a better one.
Actually it is much more prevalent while charging. I also forgot my Moto mod battery pack charges constantly and my cause grounding issues also. Let me know if it's just my phone y'all!
I had these issues initially, especially with the bottom of the screen and the back button, but after a couple reboots they're totally gone. Try a hard restart (hold the power button until it restarts). I use a turbopower mod so i don't think its that.
My charging cord doesn't work.I just bought 3 days ago and it will not turbo charge
Sent from my Moto Z3 Play using Tapatalk
Natejka7273 said:
I had these issues initially, especially with the bottom of the screen and the back button, but after a couple reboots they're totally gone. Try a hard restart (hold the power button until it restarts). I use a turbopower mod so i don't think its that.
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Click to collapse
after reboot initially it's better but then it returns after a few minutes. is it the same for you? does it return? anyone else having this problem because I'm trying to determine whether I should take this back or not and get it exchanged.
Problem was an isolated incident and I'm happy to announce that I exchanged the faulty phone for another and this one shares none of the problems said above. So in short, if you're having screen sensitivity problems, send/take your phone back for a new one.
It's flawless now! I freakin love this phone!