Verizon Moto X 2014 issues - X 2014 Q&A, Help & Troubleshooting

I've had my Verizon Moto X 2014 for about 3 weeks now and for some reason sometimes a person would try to call or text me and it doesn't go through. or even if I send out a text or a call and that doesn't go through. I went to Verizon the other day and they said *73 should stop the fowarding. The guy said it could possibly was trying to go another phone number?I didn't have any of these problems with my 13 Moto X. Any suggestions on how to fix this?

ry_t said:
I've had my Verizon Moto X 2014 for about 3 weeks now and for some reason sometimes a person would try to call or text me and it doesn't go through. or even if I send out a text or a call and that doesn't go through. I went to Verizon the other day and they said *73 should stop the fowarding. The guy said it could possibly was trying to go another phone number?I didn't have any of these problems with my 13 Moto X. Any suggestions on how to fix this?
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my dad had this problem, get a new sim card from verizon

I had an issue where I could not receive texts on my 2013 X. I was on the phone with both Verizon and Moto. We tried for a whole weekend to get it working. In the end I was able to fix it...factory reset. Pain the in the a$$ but at least it fixed the issue. Still not sure what caused it.

Related

[Q] Droid 4 losing texts?

Since getting my Droid 4, I've had issues with not receiving texts, and sending texts but the recipient telling me they never received it. Upon calling VZW TS, I was told its something on the other person's end as their system isn't registering my texts at all. Given that it is consistently happening with only me and random other people, the problem has to be happening on my end. They've replaced the phone three times at this point, so it isn't a phone issue. I tried using GhostlySMS to make sure it wasn't the old SMS bug, but if the texts aren't even registering in VZW's system, I'm not sure why that would have worked--just shooting in the dark. Any thoughts?
I recommend requesting a replacement SIM card. I had some 4G connection issues and that solved them. The card if free from a VZW coorporate store or customer service, but some retail stores may charge $10.
This may or may not help you but -- something similar happened to my brother, on his old Droid X. The culprit? He had synced with Facebook, which added a '1' before a few phone numbers. The 1 stopped the texts from going through.
That was a REAL PITA to troubleshoot, because one of the people who couldn't get texts was me, and we don't live in the same geographic location

Verizon Visual Voicemail referesh problem?

Ever since kitkat update on my Verizon g2, my visual voicemail has trouble connecting to "data" if wifi is on. Has to be refreshed to complete the check for new voicemail. Anyone else see anything like this?
xgman said:
Ever since kitkat update on my Verizon g2, my visual voicemail has trouble connecting to "data" if wifi is on. Has to be refreshed to complete the check for new voicemail. Anyone else see anything like this?
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Yeah, it's been bugging me too. There's some kind of provisioning thing where Verizon has to change stuff on your account. After several calls to VZW, I've mostly got the notifications gone, although I still have them on occasion. Worth a call to Verizon though.
alphawd said:
Yeah, it's been bugging me too. There's some kind of provisioning thing where Verizon has to change stuff on your account. After several calls to VZW, I've mostly got the notifications gone, although I still have them on occasion. Worth a call to Verizon though.
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I hope this isn't a factor with the new G3.That would be enough to scare me off altogether. They re-did mine twice and it still happens a few times a day.
The other thing that bugs me now about the V G2 is the VUtalk notice in an active call when Vutalk is supposed to now be uninstalled and dead.
xgman said:
I hope this isn't a factor with the new G3.That would be enough to scare me off altogether. They re-did mine twice and it still happens a few times a day.
The other thing that bugs me now about the V G2 is the VUtalk notice in an active call when Vutalk is supposed to now be uninstalled and dead.
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I haven't really gotten any voicemail errors lately. I think it might take multiple calls to Verizon to fix it. Each time I called them, techs tried different things. By the last time I called, the techs seemed to be very familiar with the issue and there was a more standardized solution. If you're still getting errors, it couldn't hurt to call.
I don't think this will be an issue for the G3. I think it's mostly because visual voicemail on the G2 with JB was $2.99/month but it became free on KK, and the change got all messed up on Verizon's end. Whereas the G3 (should) be coming out the gate with the voicemail already sorted out as far as whether it's going to cost something.
As for VuTalk, a week or two ago, I was pushed out a VuTalk Uninstall thing. If you're still getting VuTalk stuff, LG has the app in the Play store.
https://play.google.com/store/apps/details?id=com.lge.vmemo

Data not available

Whenever I get a phone call while not on WiFi the below image pops up and causes the screen to lock. How do I get rid of it???
No ideas?
Until Verizon's LTE calling update some time this fall, the Moto X can't support voice and data at the same time.
No such problem on AT&T....
Just like Chris said, VZW needs to release a sw update so we can have Advance Calling(http://phandroid.com/2014/09/20/verizon-moto-x-launch-without-simultaneous-voice-data/). Until then, you have to be on wifi if you want to simultaneously talk and surf...
I understand that there needs to be an update, is there anyway to get rid of that message? It screws up answering and hanging up calls. Thanks
This "feature" is one of the reasons I switched back to the HTC One M8... Not being able to use Data and Voice at the same time is so 10 years ago - no clue why the hell they took a step back like this. I really like the moto X 2014, but with that "feature" and bluetooth not working properly (stuttering when playing music) I just can't use the device. - Additionally root/native tethering without paying for it are show stoppers. All stuff I can do with the m8, hopefully the Nexus 6 isn't impeded by the same shortcomings of the moto x
I've noticed everything you said as well. I'm going to give the X to my wife to replace her GS4 and just get the nexus. When the X was ordered they hadn't announced that it would be on VZW yet...

22.21.11 Update Resolve Issue?

Can anyone verify if the latest OTA 22.21.11 update resolved phone calls going directly to voicemail issue?
I'm on Pure Edition new Moto X 2014 running on AT&T.
Well, so far I haven't gotten any phantom voicemail notifications or people saying that I didn't answer and it went to voicemail. I always have my phone within arms reach.
gotzaDroid said:
Well, so far I haven't gotten any phantom voicemail notifications or people saying that I didn't answer and it went to voicemail. I always have my phone within arms reach.
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That's very good news. Thank you.

XT1092 I don' have data while on a call.

Hello, I was looking for hours to solve this problem but no luck. It is NOT a Verzion phone. Its a European version XT1092 and I have no internet access while I am on the phone talking. Its a big issue for me, because I am on the road all the time in my car and when customers calling I have to look up their account while I am talking on the speakerphone. It was no problem with my 1st generation Moto X. This new one is a step back looks like on this task.
Is there a way to get around this? It's annoying me a lot. I love this phone but I need to get a rid of it if this thing cant be fixed.
I have the Android 6.0 already.
Please help.
Thank You.

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