Related
I have done a reasonable amount of searching on this and have not found anything specific to my problem so figured I should post a question.
I have an issue with my Dimaond when it gets hot generally either using Wifi or Phone Data connection that the screen goes out. Basically everything goes to the left side of the phone so if you hit the Task Icon in the top right corner you get the Start Menu. Phone is basically useless at this point and you have to wait for it to cool down. Has happened since day one and is generally worse when using it when charging. I was watching Utube on it the other night 5min video while on AC charge and it went out. I am running Dutty 2.5 Rom and 25.07 radio have tryed 25.08 and 25.05 no difference was happening when the phone had orginal HTC ROM as well. Also will happen on a long call if the screen is on.
Basically feel issue is hardware related and maybe faulty screen still under warrenty so wanted to know peoples opinion on weather I should send back. Problem is will take a couple of weeks and I don't really wnat to wait that long if I can help it. Also assume it would be best to flash standard ROM back, should I do anything with HARDSPL eg should this be changed back as well if I send it back.
And before anyone says it I have tryed searching this topic and have found lots about HOT dimaonds but nothing related to screen going out at the same time :-(
Thanks
I had this issue in my JasJam (Hermes) whre the screen would simply go white after a while of use and I would have to leave it for a while for it to work again.
Unfortunately it sa hardware issue and you should claim a warranty repair on it
I can't see how this could be a software problem so I figured it must be the screen eg hardware related. Would be nice to know if anyone has had the same issue with a dimaond... Seems we may be spending some time apart, just hope it doesn't take long to fix..
I've had the same issue
http://forum.xda-developers.com/showthread.php?t=428976
My first device had been replaced recently (i.e. today) by my network provider (o2) and the new device seems to work without any problems now even if it's "hot".
(i.e. default screen adjustment + creating heat by activating the phone, wlan, bt + recharging it)
I sent an email to HTC regarding the fault and they said it would have to go back for a warrenty repair. I brought it through a resellar so has to go back to HK from NZ so will be away three weeks uurggghhh... Just seems odd I don't have any physical damage on the screen but hte problem has been around since day one as I remember having the problem the first day I got it. Juyst seems to be getting worse and is easily reproduced by usiung utube over wifi gets hot and it is all over. Just wondering if I should put an offical ROM from HTC back on the device before I send it back as I currenty am running Dutty ROM, what do you think....
i put the original rom back on and they still found out the the rom had been flashed, and would not repair on warranty
yep, i also asked about this problem
http://forum.xda-developers.com/showthread.php?t=438733
there are some youtube video's of how the phone behaves
my phone seems to do it less frequently since stopping using panosha's rom
im using alpha zero 7 at the moment..
i've also noticed that it isnt necessarily a heat issue, my phone does it completely at random
yesterday i found though, that when the phone did the alignment issue, i gave it a good shake.. and hey.. its all aligned again?!
maybe it was just a fluke, it hasnt freaked out since..
holding thumbs
Hey,
I also have the same screen problem, but my Alignment goes to right.
If I press on the left side, a press on the right side is recognized.
Good to know that Im not the only one with this problem.
greets doena
I got my phone back a week ago replaced the screen has been away for over two months, complete disaster, anyway all sorted now and I have not had the problem since....
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Minus-1 said:
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Click to expand...
Click to collapse
Hardware's fault ? Most likely not. I will give u an example of why I think it was software related. My device ran hot as well but I simply switched roms and now it's the complete opposite. Your most recent device most likely come with a different Rom in the phone.
i started having this problem a month ago. after boot the PPC writes something in red and after a few seconds gets black
i recorded it so it would be clearer
http://il.youtube.com/watch?v=NAHqAZS2nZ4
i tried installing a few roms and even the original one from htc website
i would appreciate any help you can give me
Very strange. What SPL version doyou have? Have you used cooked roms? Anything else happend to the phone?
HTC trinity original ROM
Here is the original HTC Trinity ROM:
http://rapidshare.com/files/202845245/Trinity_HTC_WWE_1.15.405.5_6275_1.20.00.11_12201_Ship.zip
1. Press on/off button + camera button + reset (using the stylus)
2. You should now be in tricolor screen.
3. Connect the usb cable.
4. Make sure you have activesync runing.
5. Install the rom provided in the link.
In the link you will find rom+radio. (Radio version 1.20)
Here is a newer radio version 1.56:
Hey! My trinity have the same problem!!!
I habe all test: Without sim, without SD, with SD, with SIM (with SIM screen is grey)
What have you done?
Original ROM - same problem
Mine was doing this earlier
seemed that their was dirt stuck in the reset button hole causing it to stick in slightly
I got this problem too. My trinity would turn on and start to fade away. But mine was a liltle more artistic. Many times i saw a kinda round spot in the middle of the screen that become black, then half of the screen would black out and then the rest of the screen. Sometimes i even got colors.
I noticed if a had a fully charged battery the phone would work perfectly.
But most of the time it turn on, but the screen stayed black with the retro light on.
I was told to try the unbrick exploit.
me too !!! i have the same problem with my htc 3600 ? can someone help us to fix our htc's 3600 ?thanks in advance....
have you fix it ?
hi all
I have a small problem with my htc p3600. It's not starting. It's loading only the bios but it's freezing with the screen picture and is not loading the WM 5.0 I try to change the WM5.0 with a new one but I don't have a active sync. connection.Please help
has anyone found a solution to this problem ?
anyone have a solution?
Finally, what you should do?
Since the Trinity / P3600 is getting old now, I believe more and more people are going to face this strange problem sooner or later.
So I thought I should save your time and tell you what you should do when your trinity starts behaving like what was described at the beginning of this thread.
YOU SHOULD DO NOTHING !!
THERE IS NO QUICK FIX
THERE IS NO WORKAROUND
THERE IS NO CHEAP SOLUTION
I have searched and tried everything mentioned in this forum that might slightly be related to the problem and all solutions failed.
So after days and days of experimenting, I gave up and sent my device to HTC dealer who called me few days later to tell me that the mother board needs to be replaced.
The dealer told me the cost will be around $213, but they said they are going to sent it back as it is, because they don't have that board model anymore!!.
Even if they had, for an old device like this , I don't think it worth that mush money to fix.
**************************************************************************
*SO BASICALLY , DON'T WASTE YOUR TIME TRYING TO FIX IT AND BUY YOURSELF A NEW ONE. *
**************************************************************************
.
.
.
.
Hello,
I resolve the problem with this : Simultnous press Power and Camera buttons and softreset, you'll got bootloader, three colors mode. Perhaps a little error message like this WLAN error but if you plug usb, it's ok.
Hope this good for you (excuse my poor english)
I've had this same problem for about a year now and keep coming back to it.
Any forward momentum on solving the problem would be appreciated as I quite like this phone.
1. The phone will boot FINE without a SIM
2. It hangs like in the video (or other strange screens) as soon as I insert a SIM card (partially or fully)
3. I've tried 3 different SIM cards
4. I have no SD cards
5. I have installed 3.20.Olipro
6. An official ROM is re-installed
I must admit the phone has had a hard life (or is it just the cheap plastic coatings HTC use)
No sooner did I post this did I find a solution.
For anyone that is interested...I have managed to re-install the original HTC ROM but HAVE NOT managed to install a workable 6.5 ROM yet.
So, the answer I found was:
1. Put P3600i into bootloader mode (push camera+power+reset buttons for 2 secs and get triple colour screen)
2. Re-flash HardSPL 1.1 from my PC
3. Re-flash original HTC ROM (WWE_3.00.707.18_6275_1.46.30.11_108) by agian putting P3600i into bootloader mode first
I since tried several different radio stacks but haven't noticed any difference in reception so have left the original stack on (1.46.30.11) as it gives the best phone call quality
I love the UI of the latest WM6.5 but if the P3600i doesn't run them properly I'll just have to do without.
Good luck with your own unbricking.
it was working fine for me when i put a little piece of rubber between the processor and the metallic cover of it but after 3 months i have the same problem and the paper dont work anymore.... now when i press the power button the screen is black, only the backlight is working anyone have any ideas what to do?
OMG WTF, as soon as I saw this thread I switched my HTC P3600 on and it started doing it I reckon this is cursed, I will upload a video onto Youtube later and show you that is what happened.
I had this problem myself, didnt know what i was doing wrong, altho my tri color screen did this, not the boot one.
I removed memorycard and voila, everything went smoothly.
edited
sorry 4 my mistake
HI,
My HD7 keeps resetting itself at random times and its driving me insane. I have tried different apps to see if its that and no joy, new case to stop the chance of overheating its happened about 20 times in the last 4 months. My question is would replacing the motherboard help and if so where would I learn how to do this? I have changed the screen already so I would be willing to take it apart.
Thanks
It's absolutely a possibility that it could be due to a faulty hardware issue. The problem is that there are many reasons that can cause the device to randomly reboot.
Anything from -
Software - apps/XAP's, tweaks, registry changes, WiFi, OS version and radio version
Hardware - Faulty motherboard, SD card, worn parts and broken/damaged soldering joints.
Was the problem with the device rebooting present before or after you changed the screen? If the problem wasn't present until after you changed the screen then it's possible that there is a bad connection of some sort in the device.
Also what OS version is the device on and are you running a custom rom on it?
The actually disassembly shouldn't be much different from when you replaced the screen other than you have to separate the motherboard.
If you've exhausted all other possibilities and are pretty sure it's the motherboard and want to change it take a look a this thread and there is another external link in the thread too -
http://forum.xda-developers.com/showthread.php?t=1585872
Here's a video that will give you an idea on the disassembly -
http://m.youtube.com/#/watch?v=4UBCFsMDTGA&desktop_uri=/watch?v=4UBCFsMDTGA
Ok thanks, so I had the phone from new, unlocked but using the 3 network. It started before I had even dropped the screen and put a custom rom in it, I was in a very hot country when it started so it might be slight heat damage. I have looked at the links and have now added them to my favourites. Although there is no direct link to a complete ribbon breakdown I am sure I can do it. Thank you for your help and once I have tried all aspects I will report back thanks.
Like me
I used the phone without the SIM card, no reboots or locks and reboots.
I'm using SIMs from a carriers using 850MHZ and 900MHZ all gave me reboots and locks, before the "solution" I used a 1900MHZ SIM with no problems (??? weird!!!)
Since the solution, I use my SIM without problem,
What I did:
1- Take the SD card and format it with sector check (long format) to see if there's a problem there, also give me manufacturer, capacity and class, if the card has it. Mine is a Sandisk 16GB Class 4
2- Raise a little the antenna connectors (2 copper fins near the sd card), BEWARE!!! they are FRAGILE!! if you break them (like me), you'll have to get some copper fins and use soldering iron (like me).
Believe me, I'm using my HD7 with no problem since then...
any question, here I am...
I have the sam reset problem but in one way. Yust if i use a Data connection to go on web. After random time, my HD7 start to restart itself. No warming or something else (mean overheat) of a phone.
What it could be? I am desperated
P.S. Problem starts when i am bricked my phone and went to "service" to do a JTAG flashing of it.
At first time after JTAG my phone warming up at a bottom of a phone (where an sd card settled and antena) ans start to reboot after Data connection enabled. After my complain to service they opened them again and told me there are all clean inside and after that my HD7 not wrming up but stil random reset after Data connection on web (HSPA+).
Any advice please or to throw my HD7 in garbage .
thx
zorzgeo said:
I have the sam reset problem but in one way. Yust if i use a Data connection to go on web. After random time, my HD7 start to restart itself. No warming or something else (mean overheat) of a phone.
What it could be? I am desperated
P.S. Problem starts when i am bricked my phone and went to "service" to do a JTAG flashing of it.
At first time after JTAG my phone warming up at a bottom of a phone (where an sd card settled and antena) ans start to reboot after Data connection enabled. After my complain to service they opened them again and told me there are all clean inside and after that my HD7 not wrming up but stil random reset after Data connection on web (HSPA+).
Any advice please or to throw my HD7 in garbage .
thx
Click to expand...
Click to collapse
Please be calm, first what model do you use, a tmobile or european unlocked?
whatever be the case use this rom with the goldcard method
RUU_Schubert_HTC_Europe_1.16.401.01_Radio_5.51.09.06a_22.30.50.09_Signed_SCHUBERT_RELEASE
also read my previous post...
Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
UPDATE:
How strange. This issue started happening on Saturday, but on Monday when I was about to go down to T-Mobile to return the phone for a warranty repair, it suddenly fixed itself. I have full screen functionality. I didn't change any settings, didn't flash anything new, etc. The phone was never turned off (other than when I was testing if a restart or power cycle would fix it). I'll keep monitoring it in any case...
armadeous said:
Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
Click to expand...
Click to collapse
Exactly, I haven't heard before this similar problem... I think you are the first.
Have you installed a special app ?
Have you tried to reboot before to use it a another time ?
But I think that it's a problem with your touchscreen. So the best you can do, it's to send it back to HTC
This is definitely a digitizer defect. Only fix is to replace the glass/digitizer. Send it back to HTC as soon as possible because it will only get worse over time. I had the same problem with my one X
Sent from my HTC One using xda app-developers app
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
strumf666 said:
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
Click to expand...
Click to collapse
Did you find out if it can be replaced under warranty if you unlock your boot loader? I also have the exact same problem on mine the top part of my screen which has a completely bunked touch sensor it goes nuts if used touch anywhere near the top of the phone..
But like you I unlocked my boot loader and installed quite a few different roms thinking it would solve the problem… I am wondering if there is a way to relock the boot loader and make it look like it never happened? Although I doubt it because they probably have the information about the phone at HTC since they sent me the token to unlock it..
Well, apparently there isn't much you can do if you are on hboot 1.54 (like me), since you need to be s-off to erase the *tampered* flag if you just relock it will stay.
I didn't send it for repairs yet, but I will report when I do.
Hello guys,
i've got the same problem, my phone just started to act very wired, my top part of the display is not responsible, seems part of touchscreen is broken. Have you solved it somehow or you applied for warranty.
the same situation -bootloader unlocked and flashed different roms, I'm S ON, so can't flash RUU to see if it's software problem or HW
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
AndyLeJizm said:
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
Click to expand...
Click to collapse
not yet, i still believe someone will come with s off and then i can apply for warranty
Spartn said:
not yet, i still believe someone will come with s off and then i can apply for warranty
Click to expand...
Click to collapse
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
AndyLeJizm said:
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Yes I will report back when I flashed RUU. I'm pretty 100% this will not solve the problem but it's worth the try.
I'm also really struggling if I should it send back to HTC or not, I have this feeling they will flash my Hboot to 1.54 so newer customers can't get their hands on S-Off. A local telephone repair-dudey could fix my screen for 170 euro which is a pretty good deal.
I Sent HTC an e-mail with the current situation and still waiting for a reply, will report the whole story back
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
They won't put you back to s-on, read in another thread that some phones ship with s-off and htc do not have any way of knowing who set the flag to off
Sent from my HTC One using xda app-developers app
HTC should replace your ones under warranty regardless of bootloader/soff. It is a physical hardware issue and has nothing to do with the software on the phone.
Sent from the one and only HTC One
AndyLeJizm said:
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
Click to expand...
Click to collapse
not good news, i was hoping that the problem might be fixed once RUU is flashed at least we know that repair center is the only option here
i would suggest to send the phone to HTC, better than to give it to someone to fix it, this phone is quite complicated when speaking about opening, but up to u and i think u will get a new phone if u send it to htc repair center... so no signs that the phone was opened etc.. up to u, the same with my phone, if i apply for warranty i will have to wait about 30 days, but for now no go without LOCKED and TEMPERED removed..
if i had to apply for warranty with tempered...no s off in upcoming few months, i will arrgue with HTC that screen HW itself doesn';t have anything with software, even if there would be status "hahaha htc" and not unlocked i will not pay for their crap more money
Well I have really no idea what happened but the phone decided to fix itself and I no longer have digitizer problems anymore.. So far its working (for over more then 8 hours already).
But yeah, you are right, it's probably better to bring it to HTC then a local repair shop when it get's broken again.
Well that's that, I really hope your phone kicks back to it's normal state aswell!! (I received an email regarding my issue and they said a factory reset would help, I doubt it though.. flashed a RUU and the problem was still there)
Same Problem ( is it HW or SW )
hello guys , i have the same problem as shown in the pic attached
i made HTC secret code and the Line Drawing test shows the problem well
, i made hard reset but still the same ,
i bought the phone from Amazon.com USA and now am in egypt
dont know if i can send it to HTC support
btw the problem time is unstable , sometimes working fine and other becoming weird any help ?
UPDATE : after contacting HTC support they replied to me with the below :
'' Thank you for your email regarding your HTC device. I apologize for the issues you have experienced with the device functionality, Mohamed.
There are a number of reasons that your device could be having this issue. It can be caused by an application, task killers, or software issues. To determine which one, we will need to put the phone in safe mode. Safe mode is a method that allows the device to run without non-essential applications.
Press and hold the power button until the power menu comes up then press and hold on the Power off option and pop up will come up with the option to reboot into safe mode.
After you put it in Safe Mode, try using it without third party applications for a at least 24 hours to see how the device works. If it does not have this issue, then it is one of your applications. Try adding them back one at a time to see which one is responsible.
If the issues still persist please contact HTC repairs: HTC RMA Center, 1-866-449-8358 8AM - 1AM ET 7 days a week. That way you can go through the repair process as it is a little complex and we would need to speak to you on the phone to setup the repair ticket.
If you have any other questions about your device please feel free to contact us via email at any time.''
i tried it but still the same , i think it is hardware issue :'(
Can anyone confirm whether this S-OFF software can re-lock the bootloader and make it look like the warranty is still intact ? I need to send my phone back to HTC for a new digitizer stat
Yeah it's possible. Here's a guide for you: http://www.htc1guru.com/guides/return-stock-guide/
Well I've just received by phone back from HTC repair, and first thing I notice is the camera lens is offset in the case. I'm wondering if its possible this will have any effect in the long term, but the first thing I noticed was it wouldn't focus. Odd thing is once I upgraded to a KitKat rom, all my camera issues disappeared.
Has anyone else had something similar to this? I only ask because I'm trying to avoid being another two weeks without a phone and having to pay shipping.
emailer33 said:
Well I've just received by phone back from HTC repair, and first thing I notice is the camera lens is offset in the case. I'm wondering if its possible this will have any effect in the long term, but the first thing I noticed was it wouldn't focus. Odd thing is once I upgraded to a KitKat rom, all my camera issues disappeared.
Has anyone else had something similar to this? I only ask because I'm trying to avoid being another two weeks without a phone and having to pay shipping.
Click to expand...
Click to collapse
Your phone is perfectly fine. Your camera is only compatible with the newer firmware. My phone does the same thing on the 1.29 firmware. About the lens not being in the center, that's how they replace all the cameras, so nothing can be done about it, it doesn't impact performance
Sent from my iPod touch using Tapatalk
Thank you. I was S-OFF before sending it in, and put on the original RUU and put it back to S-ON. I wouldn't have guessed about the camera, thank you for putting my concern to rest, this way I won't be without my phone for so long.