Stock Email App Deleting Messages - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

When using a POP3 account with the stock email app I checked "Delete From Server? NEVER" and it deletes the message from my server anyway.
Works fine from all my other phones. Anyone else having the same problem?
Mike

Same problem here
I am in the same boat. It appears that it does not do it immediately, but shortly after deleting. I have double checked my settings and all account say to never delete from server. This is troubling. It appears that the email app on the turbo is very different from all previous droid email apps. Messages saved from previous email apps cannot be opened by the trubo email app.
Anyone have insights on this?

Use New GMAIL App
The new GMAIL app can handle your gmail account plus any other POP / IMAP and even exchange I believe. I have my Hotmail, Yahoo, Gmail and Icloud all setup in the new updated app. Much better than the stock moto email app. Deletion works too. Just a thought:highfive:

mahst68 said:
The new GMAIL app can handle your gmail account plus any other POP / IMAP and even exchange I believe. I have my Hotmail, Yahoo, Gmail and Icloud all setup in the new updated app. Much better than the stock moto email app. Deletion works too. Just a thought:highfive:
Click to expand...
Click to collapse
Gmail update showed up for me today. Immediately switched out of the Email app. Not sure it will fix what ails ya but, it's a legit contender to make it happen.

still the same in gmail and moto email
xkape said:
Gmail update showed up for me today. Immediately switched out of the Email app. Not sure it will fix what ails ya but, it's a legit contender to make it happen.
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Click to collapse
I tried the new gmail in both pop3 and imap configuration. When setting it up to never delete from server, it still deltes from server in both gmail and moto email in both pop3 and imap.
Over on turbo moto forum, it seems that moto is now looking into this issue.
Be aware.

Yup, the new Gmail app deletes them too.
Looks like this has been a problem with Google based email since kitkat. Sure glad Google is worried about it... /s
Mike

Related

[Q] Email not syncing

My email ( default email app, not gmail app ) wont sync automatically, I don't have a task killer, doing some research I am starting to think its because I don't have a universal inbox app.
I am not sure if I deleted it or if my ROM ( Phoenix ) came without it.. Is it why my email app wont sync automatically ? if so, can I get a universal inbox app from someone please
what is your email account which is not sync?
mengbo said:
what is your email account which is not sync?
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All of them! 3 gmail accounts, and 1 hotmail account.
I don't use gmail app, I just want one program for mail, so I have been using the default app, which I believe is a samsung app. I removed gmail, and I may have removed unified inbox thinking its for facebook and stuff I don't use. I am not sure this is the cause but my accounts using the email app wont sync automatically, I have to manually tell them to refresh.
If its just that missing unified inbox app maybe I can get it off someone, but I don't know.
Can someone shed some light on this?
distortionist said:
All of them! 3 gmail accounts, and 1 hotmail account.
I don't use gmail app, I just want one program for mail, so I have been using the default app, which I believe is a samsung app. I removed gmail, and I may have removed unified inbox thinking its for facebook and stuff I don't use. I am not sure this is the cause but my accounts using the email app wont sync automatically, I have to manually tell them to refresh.
If its just that missing unified inbox app maybe I can get it off someone, but I don't know.
Can someone shed some light on this?
Click to expand...
Click to collapse
you can use Microsoft Exchange ActiveSync to get hotmail's email, so it will push the email to your phone.
Well I need 1 client for everything ... something is wrong. The default mail app used to work at some point, I just want to know why its not syncing mail every 15 minutes like its set to.
Is the default mail app ment to work with universal inbox? I thought mail was an android app and universal inbox is a samsung app, so I doubt it, but why wont it sync?
Sent from using XDA App

Email app: send from different account

Hi,
I've noticed an issue with sending from different email accounts using the 'Email' app (not Gmail).
I have two Exchange accounts set up on my N7, however if I used the combined view and start composing an email I am unable to change which account the email will be sent from. Likewise if I am in the inbox for 'Account 1' then I am not able to choose 'Account 2' as the from account without coming out of the mail, switching inbox and starting a new email.
This is also a problem when using the 'share via email' capability of some apps, as I can't choose which account will do the sending.
Does anyone else have this issue?
This is also the same on my Gnex, so it's not specific to the device. Both are running stock unrooted 4.2.1
kechurchill said:
Does anyone else have this issue?
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Of course. You also can't edit forwards or quoted text. This makes the stock Email client pretty useless to me.
While it would be nice to have an official Google email client that is worth a damn, in the meantime check out Aquamail.

Gmail Exchange account

Everything is working well with my exchange work account through gmail except for:
When i delete an email from the inbox, it just comes back as an unread email. All gmail regular works fine, this is just the exchange account. I have tried to clear data and start again, but still have the same issue. anyone else? any ideas?
nixie2121 said:
Everything is working well with my exchange work account through gmail except for:
When i delete an email from the inbox, it just comes back as an unread email. All gmail regular works fine, this is just the exchange account. I have tried to clear data and start again, but still have the same issue. anyone else? any ideas?
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Click to collapse
Gmail has been very buggy and not reliable. I've had issues where I link all my e-mail accounts or try to move emails and it does not work. If you have several email accounts under gmail, and you are trying to do an action while under the "all inboxes", switch to your individual e-mail account where it says "inbox" and then try deleting it. Gmail does not work reliably under the "all inboxes" feature.
The app could use a lot of improvement, imo.

Nexus 6 Best email app?

Hi,
I'm looking for a good email app for my Nexus 6. I basically only use a personal outlook/hotmail account. I want to sync emails manually only, not push nor auto sync after a few minutes. With the gmail app, when I delete an email in my outlook IMAP account, it comes back and i have to delete it again. it annoys me. I've tried removing and re-adding my account as well. So Gmail is a no go unless this problem is fixed. I've tried many apps from the Play store including aquamail, cloudmagic, K9-mail, bluemail, WeMail, Air Mail-email, Solmail, Outlook app and Email Typemail mail. I'm not satisfied with any of these apps because either 1. no manual sync option (only push) 2. interface isn't that nice, 3. takes too much time to load emails. I've tried Nine which is perfect for me, but I'm looking for a free app. Currently, I'm using Boxer but still not totally satisfied as it takes time to refresh my emails. Any suggestions of free third party apps will be appreciated or maybe testes stock email apps of other phones?
Thanks!
You've mentioned that you have to delete the email twice. I'm assuming you're deleting the email in GMail, then having to enter your Outlook account and delete it there, if I'm understanding you correctly. If that is the case, then the problem is with your email setup. IMAP by design leaves messages on the server, since with IMAP only a copy is downloaded to a client, with the original remaining on the server. Since Outlook is your server, you have to access Outlook to permanently delete the message. If that behavior is not what you want, check in the settings for your Outlook account and see if you can send messages using POP3 instead of IMAP.
If you can make the switch to POP, the GMail app should then function as you expect it to, deleting the messages off both server and client.
yasirrfc said:
Hi,
I'm looking for a good email app for my Nexus 6. I basically only use a personal outlook/hotmail account. I want to sync emails manually only, not push nor auto sync after a few minutes. With the gmail app, when I delete an email in my outlook IMAP account, it comes back and i have to delete it again. it annoys me. I've tried removing and re-adding my account as well. So Gmail is a no go unless this problem is fixed. I've tried many apps from the Play store including aquamail, cloudmagic, K9-mail, bluemail, WeMail, Air Mail-email, Solmail, Outlook app and Email Typemail mail. I'm not satisfied with any of these apps because either 1. no manual sync option (only push) 2. interface isn't that nice, 3. takes too much time to load emails. I've tried Nine which is perfect for me, but I'm looking for a free app. Currently, I'm using Boxer but still not totally satisfied as it takes time to refresh my emails. Any suggestions of free third party apps will be appreciated or maybe testes stock email apps of other phones?
Thanks!
Click to expand...
Click to collapse
k9mail is best option.
And I suspect that complaint of "only push" is targeting k9mail (since the rest of your complaints definitely don't apply), so I will say that you CAN set it to be exclusively manual. Its in Account Settings --> Fetching Mail --> Push folders, set it to "none". Also so it NEVER checks unless you tell it to, set Poll folders also to "none".
Edit: This should give you a hint;
https://bugzilla.mozilla.org/show_bug.cgi?id=159420
Seems that MS does NOT implement the "Trash" directory in their IMAP structure. That means that any attempt to delete a message via an IMAP client will perform the deletion locally, then issue a MOVE command to move the message from INBOX to Trash on the server, and since the "Trash" directory doesn't exist, the MOVE fails on the server and the message remains in the INBOX.
Solution: in k9mail account settings --> folders, scroll down to "Trash folder", and select "Deleted Items".
Strephon Alkhalikoi said:
You've mentioned that you have to delete the email twice. I'm assuming you're deleting the email in GMail, then having to enter your Outlook account and delete it there, if I'm understanding you correctly. If that is the case, then the problem is with your email setup. IMAP by design leaves messages on the server, since with IMAP only a copy is downloaded to a client, with the original remaining on the server. Since Outlook is your server, you have to access Outlook to permanently delete the message. If that behavior is not what you want, check in the settings for your Outlook account and see if you can send messages using POP3 instead of IMAP.
If you can make the switch to POP, the GMail app should then function as you expect it to, deleting the messages off both server and client.
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Actually, I meant deleting it twice from the Gmail app. So for instance, I get an email and delete it in Gmail by swiping. After several seconds, I'll get a notification or receiving that same email. And then I have to delete it again in the Gmail app.
Even so, IMAP could very easily cause this, for the reasons stated. But thanks for the clarification.
Strephon Alkhalikoi said:
Even so, IMAP could very easily cause this, for the reasons stated. But thanks for the clarification.
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No. IMAP *can't* cause this unless there is either a protocol failure OR a configuration error.
How do you resolve the OP's problem then?
Strephon Alkhalikoi said:
How do you resolve the OP's problem then?
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I've actually setup my account with exchange activesync on the Gmail app. Entered the manual settings for setting up the Exchange account and now the Gmail app seems okay. Although, it's sending emails only from my outlook alias and not the orignal email ID, but that's not an issue at the moment.

Gmail/Settings issue?

I'm trying to use multiple Gmail accounts on my Note 9 like I have with other phones, but for some reason when I go to add a second Gmail account, another window comes up saying Checking Info... And then settings has stopped working. Anyone else have this issue?
I have 3 separate gmail accounts. I use outlook for android and dont have any issues. I also have 4 other email accounts.
Did you setup your gmail accounts on your phone first before going forward with the email setup?
What email app are you using?
Do you have any power save settings ? This can affect background settings.
The BEST email app I have ever used for multiple emails is K9.
https://play.google.com/store/apps/details?id=com.fsck.k9
Nine email
Best of All ,for me.
clone1008 said:
The BEST email app I have ever used for multiple emails is K9.
https://play.google.com/store/apps/details?id=com.fsck.k9
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Try also..Blue Mail. Easy to set up, easy to use, watch a video on YouTube.

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