I've got a Verizon XT1060 and am having an issue I can't work out. I brought it to Thailand last year whilst running rooted stock Jellybean, bought a SIM, popped it in and was immediately up with working voice and data. Since then, I unlocked the bootloader with Sunshine and flashed to a rooted stock VZW KitKat ROM. That was working great in the States. I brought it to Thailand this week, popped in the same SIM card and found that voice works but data does not.
Symptoms;
1. I get a "Sorry this SIM card is from an unknown source" when the phone boots up.
2. Service state under phone status says "Voice: In service / Data: Out of service"
3. 'Under phone status, 'Mobile network state' says 'disconnected' and 'my phone number' says 'unknown' and 'Mobile network type' says 'unknown' but the IMEI is there
4. No APNs were populated
What I've tried:
1. I've tried setting the preferred mobile network to both Global and LTE/GSM/UMTS
2. Enabled global data roaming access
3. Manually set the APN
4. Manually selected the network operator
5. Rebooted a bunch of times after changing the above settings.
Misc:
Baseband version: MSM8960PRO_BP_2323.038.123.00R
I'm rather confused with the situation. The phone is unlocked as the same SIM card worked perfectly last year. I'm planning on stopping by the local carrier's shop and asking them to check out the SIM but wanted to make sure I wasn't missing anything else that could be causing this problem. I can't imagine the KitKat update blocking access to foreign SIMs but you never know with Verizon.
Any ideas/hints would be greatly appreciated!
Related
Hi. I live in Europe, I was jealous of you guys, so I ordered Moto on ebay. To save some cash, I ordered locked AT&T version. Everything went great, I was able to unlock the phone, it accepted the sim card, I can make calls and send SMS. So far, so good.
Then I turned on mobile data. And...nothing happend.
To clarify: Using the same sim card, I was able to use mobile data on good old Samsung i9000, so the data is activated. It's there and should work.
So I started looking around in settings, tried turning on the data roaming and looked into the "about phone" section.
Here's what it says:
Mobile Network Type: EDGE
Service state: In service
Roaming: Not roaming
Mobile Network State: Disconnected
Is there something I need to do to "force" the connection, or should I rather discuss this with my mobile network provider?
Thanks for any help
P.S. I tried the usual stuff like reboot and eject sim and put it back, I even switched from ART back to Dalvik, The phone is running latest avaliable KitKat and is not rooted.
daemontus said:
Hi. I live in Europe, I was jealous of you guys, so I ordered Moto on ebay. To save some cash, I ordered locked AT&T version. Everything went great, I was able to unlock the phone, it accepted the sim card, I can make calls and send SMS. So far, so good.
Then I turned on mobile data. And...nothing happend.
To clarify: Using the same sim card, I was able to use mobile data on good old Samsung i9000, so the data is activated. It's there and should work.
So I started looking around in settings, tried turning on the data roaming and looked into the "about phone" section.
Here's what it says:
Mobile Network Type: EDGE
Service state: In service
Roaming: Not roaming
Mobile Network State: Disconnected
Is there something I need to do to "force" the connection, or should I rather discuss this with my mobile network provider?
Thanks for any help
P.S. I tried the usual stuff like reboot and eject sim and put it back, I even switched from ART back to Dalvik, The phone is running latest avaliable KitKat and is not rooted.
Click to expand...
Click to collapse
You didn't mention whether you checked the APN settings. My guess is that because you purchased a locked AT&T device and then unlocked it, you don't have an APN setup for your European provider. APN will be in Settings -> More -> Mobile Networks ->Access Point Names. If you go in there and either there is nothing listed or it's not the APN your mobile provider recommends, you will need to manually create the proper APN. I'm sure a quick Google Search for your provider's APN settings on Android will get you the answer.
mickliq said:
You didn't mention whether you checked the APN settings. My guess is that because you purchased a locked AT&T device and then unlocked it, you don't have an APN setup for your European provider. APN will be in Settings -> More -> Mobile Networks ->Access Point Names. If you go in there and either there is nothing listed or it's not the APN your mobile provider recommends, you will need to manually create the proper APN. I'm sure a quick Google Search for your provider's APN settings on Android will get you the answer.
Click to expand...
Click to collapse
I knew I was missing something important "Copied" the APN settings from old phone and it worked like charm. Thanks a lot
Interesting thing is that on that old Samsung, I tried new ROM every month or so and never had this problem. The phone just "knew" what to do. Guess these are the perks of unlocked devices, right?
daemontus said:
I knew I was missing something important "Copied" the APN settings from old phone and it worked like charm. Thanks a lot
Interesting thing is that on that old Samsung, I tried new ROM every month or so and never had this problem. The phone just "knew" what to do. Guess these are the perks of unlocked devices, right?
Click to expand...
Click to collapse
Glad that worked. Correct, Custom ROM's often self-provision based on a database of Carrier/APN's.
Hello
I am in a great trouble and would really appreciates if someone can help me out here
I live outside U.S and I bought XT1060 verizon Moto X yesterday. The retailer put my GSM sim inside phone and it worked fine without any errors. Voice, sms and gprs was working fine. Phone was 4.4.2 Kitkat stock rom.
Last night i went to settings > about > system update. and there i found that an update is available for 4.4.4. I downloaded the update and installed it successfully without any error. Now my phone is working like before but it can not register my cellular network anymore :crying: No voice no sms no data.
It sometimes grabs the signals and then drops and sometimes shows full signal bars with "No Service" network settings.
I have tried UMTS/GSM mode and Global mode but no use. With global version it shows some 5 digit number on cellular icon in notification area.
Please somebody tells me if Verizon version is sim-lock free then why i am having this issue?
maazz said:
Hello
I am in a great trouble and would really appreciates if someone can help me out here
I live outside U.S and I bought XT1060 verizon Moto X yesterday. The retailer put my GSM sim inside phone and it worked fine without any errors. Voice, sms and gprs was working fine. Phone was 4.4.2 Kitkat stock rom.
Last night i went to settings > about > system update. and there i found that an update is available for 4.4.4. I downloaded the update and installed it successfully without any error. Now my phone is working like before but it can not register my cellular network anymore :crying: No voice no sms no data.
It sometimes grabs the signals and then drops and sometimes shows full signal bars with "No Service" network settings.
I have tried UMTS/GSM mode and Global mode but no use. With global version it shows some 5 digit number on cellular icon in notification area.
Please somebody tells me if Verizon version is sim-lock free then why i am having this issue?
Click to expand...
Click to collapse
I have the vzw too, without issues. Try a factory reset maybe?
Enviado desde mi XT1060 mediante Tapatalk
@maazz
Due to the FCC rules around the 700mhz C block auction in the USA which Verizon won, they do not SIM lock their LTE phones. And the 4.4.4 OTA on the XT1060 definitely did not SIM luck the X.
Please make sure that your APN settings on your phone are still set correctly for your carrier. If they are not, your phone will not work.
While in many cases the APN settings come down automatically from the carrier, sometimes the phone relies on a table file that is part of the ROM itself instead. If the settings don't come down automatically, and the table got changed (either settings for your carrier were removed, or are no longer correct for your carrier in the 4.4.4 update), you must manually enter them to have working services.
You will have to check with your carrier what the correct APN settings are, and check them against your phone, or visit the GSM Retailer where you got your SIM, and ask them to check it.
KidJoe said:
@maazz
Due to the FCC rules around the 700mhz C block auction in the USA which Verizon won, they do not SIM lock their LTE phones. And the 4.4.4 OTA on the XT1060 definitely did not SIM luck the X.
Please make sure that your APN settings on your phone are still set correctly for your carrier. If they are not, your phone will not work.
While in many cases the APN settings come down automatically from the carrier, sometimes the phone relies on a table file that is part of the ROM itself instead. If the settings don't come down automatically, and the table got changed (either settings for your carrier were removed, or are no longer correct for your carrier in the 4.4.4 update), you must manually enter them to have working services.
You will have to check with your carrier what the correct APN settings are, and check them against your phone, or visit the GSM Retailer where you got your SIM, and ask them to check it.
Click to expand...
Click to collapse
Which table file of ROM your'e talking about ? How do i know that my carrier is already listed in that table and how to edit that table since my phone is not rooted even.
For an update, i went a retailer and there was a guy who took my phone and did the trick and my phone gets the sim registered for Voice and data (3G). I couldn't see him doing the magic but definately he didn't rooted the phone neither he crooks the ROM every thing was in its place when i get my phone back.
So wondering what he might have changed after which phone started working normal.
maazz said:
Which table file of ROM your'e talking about ? How do i know that my carrier is already listed in that table and how to edit that table since my phone is not rooted even.
For an update, i went a retailer and there was a guy who took my phone and did the trick and my phone gets the sim registered for Voice and data (3G). I couldn't see him doing the magic but definately he didn't rooted the phone neither he crooks the ROM every thing was in its place when i get my phone back.
So wondering what he might have changed after which phone started working normal.
Click to expand...
Click to collapse
If you are rooted, take a look at -> /system/etc/apns-conf.xml
That being said, you don't need to be rooted to MANUALLY enter APN settings via App Drawer -> Settings -> More..(under Wireless & Networks) -> Mobile Networks -> Access Point Names... But you do need the right values, and to enter them without any typographical errors.
I have a moto X 1st gen here in India. Its unlocked,not rooted. One fine day it thrower me an error "your sim card does not allow a connection to a network". And I am without network in my mobile.
My IMEI is same as in the battery
Device is not rooted
Sim card works fine in other mobiles
Tried different sim cards but still same problem
Didn't fiddled with any network settings.
After reading through XDA threads I did
Cleared data/cache
Restored the stock firmware again.
Did that network menu reset to switch radio on and off many times
Not able to get any network signal at all. Is there anything I am missing?
Attached screenshot from *#*#4636#*#* menu
Just as the title says, the phone was working fine then suddenly it lost all signal and went into some kind of restricted mode, it's a friend's phone and he is almost 84 years old.
I have flashed the latest firmware and factory reset to no avail, also changed sim cards and here comes the weird behavior:
I don't have a standard-sized sim card so I had to take it from my USB LTE Modem, it's from another carrier and the phone detected the sim card, went with a full -77db HSDPA signal but data doesn't work at all, it seems to be disabled on status, even configuring the proper APNs it refuses to work. Can't test voice and all my other working sim cards are nano.
Inserting any other sim from another carrier results in no signal/restricted access but the phone still downloads the Internet/MMS configuration.
Have tried setting it manually to WCDMA and GSM, nothing seems to work, only my data sim worked so far *without the data*.
Maybe the IMEI is banned for some reason?
Never heard of this issue until now
Have you tried to flash a firmware that aren't from any carrier?
Kizoky said:
Maybe the IMEI is banned for some reason?
Never heard of this issue until now
Have you tried to flash a firmware that aren't from any carrier?
Click to expand...
Click to collapse
Yes I did, flashed the USA unbranded kitkat rom.
Just got the chance to test with two sim cards from different carriers:
Carrier #1: Registered on network, no data traffic, voice call drops just after trying to call, signal ok
Carrier #2: Registered on network, data traffic seems ok but can't navigate, shows H+ and proper APN and traffic arrows activity but when you try a call it says "Mobile Network Not Available"
Can't send SMS, they stick with a "Sending" status and wont get past it.
This phone was purchased unlocked without a contract, can't see how the IMEI could be banned, plus we do not have regularization for IMEI ban in my country, it's currently a mess.
On a side note it does not detect the sim's phone number which it does on any other phone.
Maybe it's some hardware related issue?
nitzero said:
Yes I did, flashed the USA unbranded kitkat rom.
Just got the chance to test with two sim cards from different carriers:
Carrier #1: Registered on network, no data traffic, voice call drops just after trying to call, signal ok
Carrier #2: Registered on network, data traffic seems ok but can't navigate, shows H+ and proper APN and traffic arrows activity but when you try a call it says "Mobile Network Not Available"
Can't send SMS, they stick with a "Sending" status and wont get past it.
This phone was purchased unlocked without a contract, can't see how the IMEI could be banned, plus we do not have regularization for IMEI ban in my country, it's currently a mess.
On a side note it does not detect the sim's phone number which it does on any other phone.
Maybe it's some hardware related issue?
Click to expand...
Click to collapse
Well that's interesting
My phone can't detect my Sim's phone number either (though i don't know If it is only for me)
Have you tried to flash a ROM? (from XDA)
Kizoky said:
Well that's interesting
My phone can't detect my Sim's phone number either (though i don't know If it is only for me)
Have you tried to flash a ROM? (from XDA)
Click to expand...
Click to collapse
The sim number information depends on the sim itself, most carriers register this information within the simcard so when you go to status you may retrieve your own phone number but I have seen sim cards without this info. The sim cards I tested do have this information and were available on a Galaxy S5 and Xperia Z1 but this E1 fails to read this information which kinda indicates a problem. I don't remember the codes for debugging the sim and network info or I'd give that a shoot.
I will try a custom rom, maybe a different kernel and see if the behavior changes any bit.
I am bidding on a Z1 Compact for this friend, should be a proper replacement and a hell of an upgrade, just concerned about E1's loudness which is certainly superior.
Interesting, I also get this if I don't reboot my phone after like 5 days.
I just bought a used phone, I put my sim card in and it says "not registered on network". I tried my friends sim (confirmed working) and I get the same thing. I checked the IMEI and it's not blacklisted or anything, I'm really confused. I'm in Canada and it has Bell apps installed if that matters. Any help would be appreciated.
I've tried to manually select the network. I'm on public mobile, I see the option to select it but it doesn't work
I've also reset it twice