Process crashed, information gone, features not working - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

So, I'm using the 64 GB ballistic nylon droid turbo. About half an hour ago, all of my open programs crashed, as well as some process running on the phone. I tried opening several again, and they wouldn't open, so I rebooted my phone.
All of my information was gone, including my personalized settings and my contacts and conversations. The home button no longer works; it vibrates when I press it, but nothing happens. I no longer receive notifications. The icon in the top right of the drop-down notifcation menu no longer responds. Except on startup, the phone no longer asks for my security input, even after i changed the settings.
I have no idea how to fix this, and apparently customer service is not open on weekends. Some help ould be appreciated.

Sorry to hear this.... It sounds like you lost a lot on the phone already. Are you able to get to the settings and just to a factory reset??

same problem
theleeryone said:
So, I'm using the 64 GB ballistic nylon droid turbo. About half an hour ago, all of my open programs crashed, as well as some process running on the phone. I tried opening several again, and they wouldn't open, so I rebooted my phone.
All of my information was gone, including my personalized settings and my contacts and conversations. The home button no longer works; it vibrates when I press it, but nothing happens. I no longer receive notifications. The icon in the top right of the drop-down notifcation menu no longer responds. Except on startup, the phone no longer asks for my security input, even after i changed the settings.
I have no idea how to fix this, and apparently customer service is not open on weekends. Some help ould be appreciated.
Click to expand...
Click to collapse
I just had the same thing happen...did the factory reset work?

Have you tried this? https://motorola-global-portal.cust...prod_answer_detail/a_id/102367/p/30,6720,9277

Related

Sudden Device Failure ? =(

I've search woth Google, GWENI and Wiki and could not find a similar case. Please let me know if this has already been dealt with.
So, everything was working fine earlier this morning (alarm, calls, wifi, bluetooth A2DP), I have not installed nor tweaked anything in weeks - I finally had the phone setup the way I wanted to...
This morning I was adding an event in my Calendar, and I got an "Application Error" msg - which would not allow me to add the event. I quit calendar, tried again and the same thing happned. I had just succcessfuly added a Contact a second earlier so I decided to Soft Reset (Using the button on the bottom and stylus) and when it started booting up I noticed the AT&T 3G Splash Animation Screen (which I had disabled back in February - this is were I went "Oh no ") followed by the Windows Mobile Splash screen with "Tap the screen to set up your Windows Mobile based device". So I'm guessing the phone had a Factory Reset for some reason.
Unfortunetly, my struggle doesn't end with me losing my information. The phone is stuck at that Windows Mobile Splash Screen. I removed my SIM Card (which is not ATT), and battery for a few minutes but I have only been able to pass the Spash Screen about three times and the phone gets stuck on the Screen Calibration/Alignment set up. Other than the Reset Button, none of the buttons respond at this point, including the power button.
Any suggestions?
Any help will be GREATLY appreciated =)
Jimmyy said:
I've search woth Google, GWENI and Wiki and could not find a similar case. Please let me know if this has already been dealt with.
So, everything was working fine earlier this morning (alarm, calls, wifi, bluetooth A2DP), I have not installed nor tweaked anything in weeks - I finally had the phone setup the way I wanted to...
This morning I was adding an event in my Calendar, and I got an "Application Error" msg - which would not allow me to add the event. I quit calendar, tried again and the same thing happned. I had just succcessfuly added a Contact a second earlier so I decided to Soft Reset (Using the button on the bottom and stylus) and when it started booting up I noticed the AT&T 3G Splash Animation Screen (which I had disabled back in February - this is were I went "Oh no ") followed by the Windows Mobile Splash screen with "Tap the screen to set up your Windows Mobile based device". So I'm guessing the phone had a Factory Reset for some reason.
Unfortunetly, my struggle doesn't end with me losing my information. The phone is stuck at that Windows Mobile Splash Screen. I removed my SIM Card (which is not ATT), and battery for a few minutes but I have only been able to pass the Spash Screen about three times and the phone gets stuck on the Screen Calibration/Alignment set up. Other than the Reset Button, none of the buttons respond at this point, including the power button.
Any suggestions?
Any help will be GREATLY appreciated =)
Click to expand...
Click to collapse
I understand the buttons are not responding. However, a similar situation happened to me last week. I just had to do a hard reset (the buttons only responded when i did a hard reset).
hold down both soft keys while inserting your stylus. Hopefully this works.
also try flashing a different rom and see if that solves the problem

At&t Tilt (Kaiser) SMS sound and vibration - works, then stops

Ok, first off, I'm well aware that there are many topics that appear to cover what I'm asking about. I've searched them. Second, I know where the "Sounds and Notifications" option is, and have been there. I'll get to that further down.
I've had this issue since I've gotten the phone. I'm not entirely sure if it's due to apps installed or not, since it's been doing when I've had some installed and when I didn't. I have tried hard resetting my device as well. My phone will play the sound of an incoming text, flash the light, all that just fine... for the first five or so texts. After that, the phone will wake up, it will show the notification on screen, but it WON'T play the sound, nor flash the light.
Naturally, the first time I noticed this, I went into the options menu to see what was up. All the settings were right. I hit the play button to test the file... nothing. I hit it again, nothing. I hit stop, then play, and it started up. Then my notifications were ok again, for about five or so texts. If my phone is on vibrate, it's the same case. It'll vibrate for the first five or so, then stop until I go into the settings.
I don't have a clue what could be causing this, so any and all help or suggestions are welcome and greatly appreciated. Thanks.

Apps aren't opening...need help.

So starting today, after no changes being made. My apps won't open. I click on them and they bounce like I'm clicking on it but nothing happens. I did a full factory restore, they seem to work randomly then they stop working again until I reboot. After a few minutes, this happens again. The app menu button seems to work completely fine. It will bring up my app menu but the apps won't load. Sometimes when I click on them like 30 times they will finally open but other than this they won't. Also the home screen apps are having the same behavior. It seems like software but I don't know how it could be software related if I did a factory restore and it didn't help. Also when I hold the app button down like you would do to relocate it on the home screen, it acts like there is nothing there and opens up the menu that would come up if I held down on a black area of the screen to change the wallpaper or something. This is pretty terrible. Help? Thanks.
Update software then, Repair My phone with the Sony Update Service.

Reset itself overnight

Without doing anything myself, my Moto X 2014 has almost reset itself whilst I was asleep.
The first warning was no notifications, there's always an email or two, but then it wouldn't let me pull the quick settings down either. The phone wasnt using Smart Lock, in fact most system settings were reset. I figured something might be wrong with xposed (however, it's been running for months with no change, no updates to Android, xposed framework, or modules) so I updated all the modules and rebooted, still nothing. For some reason I went and switched to guest account, then switched back to my account and I'm now able to see notifications I missed and use phone almost normally. But my settings had reset and after setting swiftkey back up I see "Predictions not available. Check SD card." so typing is a pain.
My home button isn't working either, it flashes but doesn't do anything. The back and multitasking buttons work. Holding home button brings up Google Now on Tap, but it doesn't take me to home screen.
What could have happened? Is my storage knackered? Its not near full. Just to be clear, all my apps remained installed and logged in as far as I can tell. Only SwiftKey and the Home buttons remain as a problem.
Edit: Bluetooth devices also reset, wasn't connected to car stereo.
Edit 2: reinstalled swiftkey and predictions came back. Rebooted and they went again! Home button still not working.
Edit 3: Installed CatLog and when I press home it says: Not starting activity because user setup is in progress. So it thinks I'm trying to do first time setup? My accounts are already there (one of the settings that did remain).
Edit4: Ran
Code:
am start -n com.google.android.setupwizard/.SetupWizardTestActivity
as root (use su command) in terminal emulator and managed to complete setup... Home button works now and SwiftKey predictions seem to be working after a few reboots.
I hope that never happens again.

Can't Access Service Menu

Having the issue with the unresponsive screen. Screen also goes out while making calls. This means I can't mute or put on speaker as well as select options when calling an automated system. I have tried multiple times to access the service menu using 277634#*#, but the phone just sits there. I even installed a different dialer and it still does the same thing. As I understand it, the phone should go into the service menu after pressing the second "#". I tried hitting the phone button, but again the screen goes black. I am using the basic version of Nova Launcher. Any help on getting my phone working would be really appreciated.

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