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How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
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I went to activate online and the IMEI number they had listed for me didn't match the one I had on my new phone so I had to call. For some reason it took a little while. They asked me if I had done a "cross upgrade" I said no, was put on hold a few minutes and when the lady came back to the phone it was done.
I think I was on the phone with AT&T about 20 minutes.
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
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sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
murso74 said:
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
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At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
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Click to collapse
Possibly because you can't have 2 sims related to the same number and I doubt many people would want to go phoneless for 4 days as a requirement.
lskeys said:
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
Click to expand...
Click to collapse
AT&T sales people are the worst and have no idea what they're talking about most times because they just get the specs and told what to sell more of. I'm pretty sure ATT wanted the exclusive to try and get away from AT&Apple sterostype
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
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Click to collapse
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
I'm moving from verizon...
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
Everyone,
I recently purchased the MOTO X as part of a new ATT plan, but want to be able to move my phone number over in order to avoid any convenience. I am told that it has to be done in store and then I was told that it had to be done over the phone. Noone knows how the hell to set this system up, but has anyone else had a similar experience with PORTING their phone over as well as the overall upgrade process or have they just been terrible in general.
gunnyman said:
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
Click to expand...
Click to collapse
Ask them not to activate it. Tmo always complied.
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
That is too simplistic for at&t apple. They do not have the same nano sims here at this at&t store. They got an email in their updates that the new sims will come next week.
Well, today call Motorola. Nothing happened on their part. Asked for a RMA, he gives me an at&t number. The rep on the phone tried to activate it. Said the sim card has been activated. I had another sims card from at&t store yesterday. It had been activated also. So, she will overnight me(supposedly) sim I can use. When I got off work today, I decided to stop by the at&t store. One on the managers was helping me and the he said something about getting a memo that the nano sims the had was not the right kind. Suppose to be a little smaller. They will get some next week. Just don't know whet to believe. I inquired when my 14 day return windows starts? The day the phone ships was the answer. That was Tuesday. With the Labor Day Weekend coming, look like a week will pass before I can even use the phone. Then just one week to decide if I want to keep it. THIS IS CRAZY.
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Rask40 said:
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
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Click to collapse
Was this ATT or Moto?
ShamanicEnzan said:
Was this ATT or Moto?
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Click to collapse
AT&T.
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
lskeys said:
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
Click to expand...
Click to collapse
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
qnet said:
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
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I do not know what the problem was with activation. So, I sent the phone back. Once they get the phone, Motorola will send me a code to reorder..
I will be getting my new moto x in a couple days to replace my galaxy nexus. I was just wondering how or if I can activate my new phone and make it the primary phone, without going to a Verizon store. Any info could be helpful. Thanks!
Do it online through My Verizon, or call VZW and change the device you're using.
xAlex22 said:
I will be getting my new moto x in a couple days to replace my galaxy nexus. I was just wondering how or if I can activate my new phone and make it the primary phone, without going to a Verizon store. Any info could be helpful. Thanks!
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Click to collapse
All the info you need is on the box. You'll need the IMEI and Sim ICCID (long number with lots of 0s). Go to "activate or switch devices" on the home page.
I'm waiting for my verizon version as well. Does it come with a nano sim? Or do you think that'd be a trip to the verizon store? Or just perhaps cut the sim from my note 3 down? Any input? If it helps I ordered mine off contract with the cyber Monday $150 off deal
Sent from my iPad using Tapatalk
chrisbass said:
I'm waiting for my verizon version as well. Does it come with a nano sim? Or do you think that'd be a trip to the verizon store? Or just perhaps cut the sim from my note 3 down? Any input? If it helps I ordered mine off contract with the cyber Monday $150 off deal
Sent from my iPad using Tapatalk
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Click to collapse
The sim should be included. No trip to the store required.
chrisbass said:
I'm waiting for my verizon version as well. Does it come with a nano sim? Or do you think that'd be a trip to the verizon store? Or just perhaps cut the sim from my note 3 down? Any input? If it helps I ordered mine off contract with the cyber Monday $150 off deal
Sent from my iPad using Tapatalk
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Click to collapse
Sim is inside the phone already. They include a small pin if you need to remove it but you don't need to. Register the phone and sim using the info on the box.
And if your current device uses a Nano SIM (iphone 5 for example), you can just move the nano sim from your old device to the X.
And of course, you can use SIM adapters to put the nano sim into other phones, if you need to switch back to your old phone for some reason.
Just ordered two Moto X's, one for my wife (coming from iPhone) and one from me (coming from Samsung S4 Active).
The Moto Maker site said delivery in 7 days. Googling that shows anywhere from 3 to 7 days. What are real world delivery figures?
Also I assume that I will have to go to AT&T for the nano SIMS. Do they charge for those?
TIA for the help.
AlbertoM said:
Just ordered two Moto X's, one for my wife (coming from iPhone) and one from me (coming from Samsung S4 Active).
The Moto Maker site said delivery in 7 days. Googling that shows anywhere from 3 to 7 days. What are real world delivery figures?
Also I assume that I will have to go to AT&T for the nano SIMS. Do they charge for those?
TIA for the help.
Click to expand...
Click to collapse
I bought mine on Monday and it arrived yesterday so looks like about 4 days from order currently. I'm on Verizon but rather than go to the store and get a sim, I just used a pair of scissors and cut it down to nano size. It was pretty easy and worked like a charm! There are also tools you can buy that simplify it if your interested. I used this article as a guide: http://www.droid-life.com/2013/08/07/how-to-cut-a-micro-sim-into-a-nano-sim-for-your-moto-x/
I ordered a vzw dev edition Monday it arrived Thursday.
Most stores don't charge for new Sims but YMMV depending on what store
Sent from my XT1053 using Tapatalk
1. 3-4 days
2. You should receive a nanosim with the phone
don't think gsm version comes with a nano sim. i know dev verizon come with one but not dev gsm. not sure about consumer edition
nhizzat said:
1. 3-4 days
2. You should receive a nanosim with the phone
Click to expand...
Click to collapse
Ahm....I ordered two AT&T phones off contract as we are still using our GS4 and iPhone 5 and will keep them as spares. But I did order the AT&T versions. Does they then come the nanosim?
After attempting to buy from 3 retail tmobile stores (who wouldn't sell me the phone without a plan) I ordered my nexus 6 via the phone. Several retail workers and customer support agents on the phone have told me I need to keep service on my phone for 45days to get the unlock code from them. Currently awaiting delivery (back ordered )
What happens if I don't wait for the unlock code And I just insert my Verizon sim?
The tmobile nexus 6 is suppousedly the same as the Unlocked GP nexus 6, so what exactly is unlocked?
I'm coming from a note 4 (my note 4 lags a lot more than everyone else and I can't take it anymore, couldn't figure out the cause)
will the nexus 6 have multi windows at all?
Also how do you use the notifications on this (I played with a 2013 moto x, is it the same?)
Sorry for all the question and thanks in advance for any help.
I just bought the phone from T-Mobile with their cheapest plan Wednesday and I'm canceling them today. From what I've been Reading I shouldn't have to pay anything for the plan. I haven't used it at all and just popped my Verizon Sim card right away.
GreeleyXda said:
After attempting to buy from 3 retail tmobile stores (who wouldn't sell me the phone without a plan) I ordered my nexus 6 via the phone. Several retail workers and customer support agents on the phone have told me I need to keep service on my phone for 45days to get the unlock code from them. Currently awaiting delivery (back ordered )
What happens if I don't wait for the unlock code And I just insert my Verizon sim?
The tmobile nexus 6 is suppousedly the same as the Unlocked GP nexus 6, so what exactly is unlocked?
I'm coming from a note 4 (my note 4 lags a lot more than everyone else and I can't take it anymore, couldn't figure out the cause)
will the nexus 6 have multi windows at all?
Also how do you use the notifications on this (I played with a 2013 moto x, is it the same?)
Sorry for all the question and thanks in advance for any help.
Click to expand...
Click to collapse
tmobile n6 is not sim locked, most tmo employees dont know the right answers.
simms22 said:
tmobile n6 is not sim locked, most tmo employees dont know the right answers.
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Click to collapse
Suppousing i got the 45day unlock code, what would it do then lol if its not sim locked?
GreeleyXda said:
Suppousing i got the 45day unlock code, what would it do then lol if its not sim locked?
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Click to collapse
nothing, except youll have a code that does absolutely nothing. i bought my n6, n5, and n4 via tmobile. they have never ever sim locked a nexus, never. its exactly the same n6 that you can buy at the play store.
simms22 said:
nothing, except youll have a code that does absolutely nothing. i bought my n6, n5, and n4 via tmobile. they have never ever sim locked a nexus, never. its exactly the same n6 that you can buy at the play store.
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Click to collapse
Thank you, you pretty much saved me 45 days of phone bill payment.
Im assuming if i dont activate the tmobile sim, i can cancel/not have any charges.
I prev had the z1s with them for like a month and canceled due to their poor customer service , surprised they let me sign up again. (Then again theyre the ones who wanted me to sign up, i just wanted to buy the phone outright and use it on my unlimted data verizon line)
T-Mo Nexus 6 on VZW
OK, so I see that the T-Mo Nexus 6 works fine on VZW, however I see that all of you said you bought it outright, how about buying subsidized? Will it work if on VZW then, since the phone is getting activated, will it lock it to work only on T-Mo? Thanks for the help in advanced!
tolucafreak said:
OK, so I see that the T-Mo Nexus 6 works fine on VZW, however I see that all of you said you bought it outright, how about buying subsidized? Will it work if on VZW then, since the phone is getting activated, will it lock it to work only on T-Mo? Thanks for the help in advanced!
Click to expand...
Click to collapse
As stated above T-Mobile doesn't sim lock phones.... They also don't subsidize phones because they are the "uncarrier" so it will work if you pop the Verizon sim in assuming you have a bank sim ready to go.
As what others have said, T-Mobile doesn't lock the phones.
AT&T and Sprint are on a different story, AT&T I've heard locked their phones via carrier.
Sprint doesn't lock their phones but some people have reported buying them from Amazon have carrier locked so be careful on that.
T-Mobile will however make you stay with them for one month (I believe) before you can cancel. If you cancel, your EIP balance is due. If you pay outright, you'll still have to stick with them for a month. At least thats my understanding of it.
U.S. Cellular also sells the phone now but I'm not sure about their policy.
I just bought a white 64gb off swappa, anything in particular to check for? (My tmobile one is backordered).
Pretty sure i overpayed, but as long as the phone is like new i'll be happy.
GreeleyXda said:
I just bought a white 64gb off swappa, anything in particular to check for? (My tmobile one is backordered).
Pretty sure i overpayed, but as long as the phone is like new i'll be happy.
Click to expand...
Click to collapse
Check the imei of course to see if it has been reported stolen etc or if the user has paid off the financing if it is financed.
Sent from my Nexus 6 using Tapatalk
Swappa pre-checked it, ill check it the imei again when i receive the phone
Its a 64gb CW with an extra turbo charger, dBrand skin, and a qi wireless charger. And it has the one year manufacture warranty.
http://swappa.s3.amazonaws.com/listings/GCM288/images/HwOwxHlg_small.jpg
I (over)paid $910 ($900 + $10 swappa charge) and its my first swappa purchase so hope all goes well.
Double checked my tmobile order and its not arriving till 1/19/15-2/2/15. And i havent seen any avail 64gb on moto or the GP store
GreeleyXda said:
Swappa pre-checked it, ill check it the imei again when i receive the phone
Its a 64gb CW with an extra turbo charger, dBrand skin, and a qi wireless charger. And it has the one year manufacture warranty.
http://swappa.s3.amazonaws.com/listings/GCM288/images/HwOwxHlg_small.jpg
I (over)paid $910 ($900 + $10 swappa charge) and its my first swappa purchase so hope all goes well.
Double checked my tmobile order and its not arriving till 1/19/15-2/2/15. And i havent seen any avail 64gb on moto or the GP store
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Click to collapse
Wow.... I would have definitely waited a bit longer than pay that much for a phone.
Theres availability, you just need to stick around for them. Have a auto refresh script that alerts you when its available. They randomly add them in stock.
zephiK said:
Wow.... I would have definitely waited a bit longer than pay that much for a phone.
Theres availability, you just need to stick around for them. Have a auto refresh script that alerts you when its available. They randomly add them in stock.
Click to expand...
Click to collapse
Ive tried that, they always sell out after its in my cart. Motorola had alot of stock earlier of the 32gbs, but i need 64 (currently have 32gb phone + 64gb card at about 75% full)
New Rising said:
I just bought the phone from T-Mobile with their cheapest plan Wednesday and I'm canceling them today. From what I've been Reading I shouldn't have to pay anything for the plan. I haven't used it at all and just popped my Verizon Sim card right away.
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Click to collapse
Glad I caught this thread. Few questions to get clarification:
Assuming I buy the N6 from T-Mobile (subsidized or not) - what is their cancellation policy? Someone mentioned 45 day scenario where you can cancel without penalty? Is that true?
Thanks!
jn1520 said:
Glad I caught this thread. Few questions to get clarification:
Assuming I buy the N6 from T-Mobile (subsidized or not) - what is their cancellation policy? Someone mentioned 45 day scenario where you can cancel without penalty? Is that true?
Thanks!
Click to expand...
Click to collapse
They dont do contracts. Just dont activate their sim and call them up saying you want to cancel.
If youre looking for a 32g id recomend buying off motorola.
I was skimming through your forums (I am a VZW Moto X 2014 owner) and I was considering an upgrade to the next Nexus if it comes to Verizon. Has Verizon thrown any road blocks in the way of the Nexus 6 as far as unlocking it? Or is it as simple as every other Nexus by just going into fastboot and oem unlock?
I'd like to go back to a Nexus, but I don't want to waste my time if its just as locked down as any other phone.
Better even than that. Not only is verizon no longer strong enough to resist the goog... they are not *legally* allowed to prevent you from registering your Nexus (purchased from goog direct) on their network.
Verizon sells the Nexus 6, 32gb and 64gb models, but only in Midnight Blue. You can buy one from Motorola or Google Play in Cloud White with the same size options (or blue if you don't want VZW to get the money). And if you buy from Moto/GP, it won't be branded with VZW logos, and has ZERO VZW apps on it. None were installed automatically. Just 100% clean stock Lollipop.
I bought mine on Google Play a few weeks ago. Opened the box, took all the OTAs (all the way to 5.1.1 LMY47Z), unlocked the bootloader, rooted and put in my VZW SIM (from my Moto X 2013). Worked fine until I had to RMA for the back cover coming off. They sent me a new device and it works like a champ. I did the exact same thing when the new device arrived, no issues.
My dad also bought a Nexus 6 and did not unlock or root. He just popped in his SIM, took a few updates and went on his way.
Zero issues on VZW with the N6.
Same here. None VZ bought Nexus 6 on VZ. Zero issues and I'm even running 5.1.1