Defective Screen on Nexus 6 - Nexus 6 Q&A, Help & Troubleshooting

I was excited to receive my 32GB Midnight Blue Nexus 6 today. Only to find half the screen wasn't working.
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inthenickoftime4 said:
I was excited to receive my 32GB Midnight Blue Nexus 6 today. Only to find half the screen wasn't working.
Click to expand...
Click to collapse
Ouch. At least you might be more of a priority for receiving a replacement for an RMA.

I hope so!

Wow! Anything look out of the ordinary with the box (either the outside shipping box from UPS/FedEx) or the N6 box itself?
Hopefully they get you taken care of quickly.

That sucks

inthenickoftime4 said:
I was excited to receive my 32GB Midnight Blue Nexus 6 today. Only to find half the screen wasn't working.
Click to expand...
Click to collapse
Is it stuck that way or does it go away? I've had some similar (not that bad) graphical weirdness but I believe it's an app specific issue and turning the screen off and back on has cleared it up.

you got multi screen already? jk...that sucks man. I hope for a fast turnaround on your replacement.

My screen is blinking badly. It is sometimes the whole screen and then just portions of the screen will blink. It is very frustrating. Also the screen is fuzzy and shakes like it is by some type of electronic pulse or very bad refresh rate.... and looks the way old analog TVs looked. I called Motorola as that is who I got it through. Hope they will RMA it quickly for me....

SimonTuffGuy said:
Wow! Anything look out of the ordinary with the box (either the outside shipping box from UPS/FedEx) or the N6 box itself?
Hopefully they get you taken care of quickly.
Click to expand...
Click to collapse
No, oddly enough the box was in great shape.
Thank you!

racerxe24 said:
My screen is blinking badly. It is sometimes the whole screen and then just portions of the screen will blink. It is very frustrating. Also the screen is fuzzy and shakes like it is by some type of electronic pulse or very bad refresh rate.... and looks the way old analog TVs looked. I called Motorola as that is who I got it through. Hope they will RMA it quickly for me....
Click to expand...
Click to collapse
Good luck!

UPDATE
Code:
Mr. inthenickoftime4,
I am sorry that you received equipment with a defect.
I would have to send you a return kit and then send out a new phone.
Please advised me to proceed .
Thank you.
Sprint responded quickly, so that's a plus. I just hope they send the new phone before getting the defected phone back.

akellar said:
Is it stuck that way or does it go away? I've had some similar (not that bad) graphical weirdness but I believe it's an app specific issue and turning the screen off and back on has cleared it up.
Click to expand...
Click to collapse
It's gone away about 3 times now (randomly). It looks like this 98% of the time though.
It's definitely a hardware issue.

inthenickoftime4 said:
It's gone away about 3 times now (randomly). It looks like this 98% of the time though.
It's definitely a hardware issue.
Click to expand...
Click to collapse
hmmm - i have actually had this happen a few times on my nexus 5 post lollipop update. I wonder if there is a software component to it? Mine went away with a reboot and has only happened a few times

mb3030 said:
hmmm - i have actually had this happen a few times on my nexus 5 post lollipop update. I wonder if there is a software component to it? Mine went away with a reboot and has only happened a few times
Click to expand...
Click to collapse
Oh really? That's interesting. Was it 100% down the middle?

inthenickoftime4 said:
Oh really? That's interesting. Was it 100% down the middle?
Click to expand...
Click to collapse
no - the whole screen went to it a few times. flashing and such. i noticed when i would try and go to the multitask area to swipe away certain apps. It does it on twodots for example, but i cant get it to consistently happen. It never happened on kitkat

inthenickoftime4 said:
Good luck!
Click to expand...
Click to collapse
You too. I am waiting on Motorola to call back. They said I had to do an external reset to see if it cleared it up. No dice. Still flickering

mb3030 said:
no - the whole screen went to it a few times. flashing and such. i noticed when i would try and go to the multitask area to swipe away certain apps. It does it on twodots for example, but i cant get it to consistently happen. It never happened on kitkat
Click to expand...
Click to collapse
I see. Yeah, this is happening at power on.

inthenickoftime4 said:
I see. Yeah, this is happening at power on.
Click to expand...
Click to collapse
I feel for you.... I hope for the best. Hate to see that much excitement get ruined this way.....

Ouch definitely a hardware issue, this is why i bought from GPlay, they will send a replacement before you have to return the defect.

djkinetic said:
Ouch definitely a hardware issue, this is why i bought from GPlay, they will send a replacement before you have to return the defect.
Click to expand...
Click to collapse
no they dont..they will charge your credit card and they will release the funds until they receive the defective one

Related

Strange reaction on teflon coating

Anyone else got this on their phone?
It started last night and seems to have got progressively worse.
I think it's time to get it in for a repair and get the leaking left hand bottom corner of my screen done at the same time.
http://mobile.engadget.com/2010/04/02/nexus-one-losing-finish-innocence/
Is it from the heat? Moisture? Weird! Hope mine doesn't do that!
SiNJiN76 said:
Is it from the heat? Moisture? Weird! Hope mine doesn't do that!
Click to expand...
Click to collapse
I'm not sure, I can only say we have been on holiday this week and it has been TORRENTIAL rain all week.
But my phone hasn't got that wet at all?!?!?
Also when we returned to our apartment each night it was VERY VERY warm in there. I'm not sure if that's caused the issue or not.
Anyway, I'll ring HTC tomorrow.
Holy-
That scares me just looking at that! Mine is almost always in a case. :\
andythefan said:
Holy-
That scares me just looking at that! Mine is almost always in a case. :\
Click to expand...
Click to collapse
Same here, only time I take off my case is to change battery's
I was doing a clutch replacement on my car last Feb and I accidentally got brake cleaner on the back of my G1. If anyone felt or has/had a G1 will know the back has a rubber feel to it almost like the Nexus One. The cleaner was only on for a few seconds and the result was exactly what your picture is showing. It caused it to wrinkle and bubble up. I peeled it away and ended up buying a new cover.
yep, brake cleaner'll do that lol
had you tried to clean the trackball at some point recently?
if so, what did you use so i dont use it lol
I noticed a small raised area on my bottom cover that could be the start of something similar. Did you get a reply from HTC?
pongalong said:
I noticed a small raised area on my bottom cover that could be the start of something similar. Did you get a reply from HTC?
Click to expand...
Click to collapse
Can you post a pic or two?
pongalong said:
I noticed a small raised area on my bottom cover that could be the start of something similar. Did you get a reply from HTC?
Click to expand...
Click to collapse
I haven'y been able to contact them yet due to the Easter break.
I will be doing it first thing Tuesday.
Hopefully they'll repair it under warranty because to be honest I ave no idea whats happened.
Okay.
Rung HTC today.
Phone is being collected tomorrow and they did not ask if it was unlocked.
They also didn't ask for a CC to charge against.
Fingers crossed.
uansari1 said:
Can you post a pic or two?
Click to expand...
Click to collapse
I tried taking a photo of it, but it's near impossible to capture. I probably wouldn't have noticed if I didn't look for it after reading the OPs post. If it progresses I'll take one and contact HTC. Right now if I run my fingernail lightly across the front where the bottom half meets the metal frame I can feel a bump on the "teflon." Also when held up to the light and viewed at the proper angle I can see a very small line or crack.
If I posted the photos I doubt many people would be able to see it. Hopefully it stays this way and if it gets worse HTC will fix it.
Update:
Phone was collected Wednesday at 3:30pm.
They rung today to say it had been repaired and had passed final test and will be shipped either today or monday!
Not a bad service at all.
I'm presuming because of the speed they will send a replacement.
And this is why I advise using a skin protector
http://forum.xda-developers.com/showthread.php?t=618006
I would actually like to z brake cleaner go up against 1 of those skins
Paul22000 said:
And this is why I advise using a skin protector
http://forum.xda-developers.com/showthread.php?t=618006
Click to expand...
Click to collapse
Disagree, it was just my stupidity.
I had a G1 for 18 months and a HTC Hero afterwards, they were both like new when I sold them.
disgustip8ted said:
I would actually like to z brake cleaner go up against 1 of those skins
Click to expand...
Click to collapse
Supposedly it's military grade stuff so I bet it wouldn't even affect it. At the very least, I guarantee the effects of what the OP posted would at least be minimized greatly, if not prevented entirely.
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Paul22000 said:
Supposedly it's military grade stuff so I bet it wouldn't even affect it. At the very least, I guarantee the effects of what the OP posted would at least be minimized greatly, if not prevented entirely.
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Click to collapse
LOL! Brake fluid and brake cleaner can look at plastic and it will dissolve. I don't care what grade it is, I promise you it will not hold up to it.
I tried taking some photos under sunlight to capture what could be the start of this problem. They are more difficult to see in the photos than with the eye, so I'm not entirely crazy about this and I'm posting these photos in case this can be used as an early warning sign of a more serious problem for other users. As I mentioned before I probably wouldn't have noticed for quite some time if I hadn't read the OPs post. The darkened spot circled in the photos is raised and can be felt when running my finger along it. When viewed at the proper angle there also appears to be a small crease/crack on the bump.
I had kept my phone in a full phantomskinz before and have since moved to a flexible TPU style case, so there's very little chance of me having bumped it somewhere.
Possible reasons this could be happening? Heat? Moisture? I'm really not sure, but if it turns into a problem like the OPs it could be trouble. Anyone think I should just contact HTC or should I wait and see what becomes of it?

Screen has got a yellow tint after warming

finally I got my nexus 4 :good:
It looks very good:
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The browsing is good and fast, the pages looks really good, and I like the chrome browser
The colours are pretty good, especially the white:
But!!
after some browsing, or benchmark (when the phone is warming a bit)
It gets yellow tint the left side on the screen (maybe not only there, but there is the most recognisable):
I don't find this is a good product from LG.
I hope this is not usual...but personally I'm disappointed :crying:
Looks like the glue spot issues the One X had/still has...
It's to do with how the screen is glued to the LCD.
I really cba going through issues similar to the One X's launch again, that device had a horrendous hardware launch.
Are you in Europe and did you buy this from an EU carrier? If so, it would seem that LG diverted units from Google to go to other vendors. Google actually had to cancel announced plans to sell the Nexus 4 via Playstore in the Netherlands and Belgium at the very last minute because LG couldn't deliver units. I suspect LG's reputation isn't going to be helped by the disastrous launch of this phone. Google deserves to share the criticism too. (There's a rumor that LG delivered only 5,000 units to Google, but then rumors aren't substantiated and it may well be false. However, the UK Playstore sold out in under an hour and the US Playstore was sold out in under a half and hour so it sounds like there weren't a lot of phones available.)
Yeah this definitely looks like the issue that one x had with their launch. Not good!
Christ almighty, this phone is Frankenstein resurrected. How many things went wrong/are wrong again!? I can't keep track anymore. Worst f-cking phone EVER. Sucks it looks so good though.
didn't the iphone 5 have the same issue and stated for users to wait untill the glue cures completely and the yellow tint should go ?
W T F
I'm really curious what will expect me when I open the packaging of this phone...
meangreenie said:
didn't the iphone 5 have the same issue and stated for users to wait untill the glue cures completely and the yellow tint should go ?
Click to expand...
Click to collapse
Yes thats what I read about it too.
meangreenie said:
didn't the iphone 5 have the same issue and stated for users to wait untill the glue cures completely and the yellow tint should go ?
Click to expand...
Click to collapse
Here you go: http://www.cultofmac.com/192299/does-your-iphone-5-screen-seem-yellow-dont-worry-overmuch/
Had that on my Nexus S i9023. It's the glue. When heated it turns yellow.
I´m curious because none of the reviewer phones had this problem and they benchmarked the phone a lot etc..
agabe said:
finally I got my nexus 4 :good:
It looks very good:
The browsing is good and fast, the pages looks really good, and I like the chrome browser
The colours are pretty good, especially the white:
But!!
after some browsing, or benchmark (when the phone is warming a bit)
It gets yellow tint the left side on the screen (maybe not only there, but there is the most recognisable):
I don't find this is a good product from LG.
I hope this is not usual...but personally I'm disappointed :crying:
Click to expand...
Click to collapse
If you press down on the screen (on the yellow patch as if reviving a dead pixel), does the yellow patch disfigure? Could be some glue that hasn't set in properly yet...leave it overnight and see if it disappears
Well, if it's after the benchmarks, it means it either got so hot that physically damaged lcd, or just helped glue to evaporate faster than it should. I suggest not pushing it for the first few days cpu wise, let everything dry out as much as possible naturally.
Crenshaw-PCGH said:
I´m curious because none of the reviewer phones had this problem and they benchmarked the phone a lot etc..
Click to expand...
Click to collapse
indeed, I wonder if the networks (O2..etc got a bad batch of phones...). I bought mine from Google Play earlier today and now I'm scared for my life and hoping that LG didn't screw mass production of this amazing phone up...
On the section 3.5 of Screen section of the French review from frandroid.com here :
http://www.frandroid.com/test/116648_test-du-nexus-4/2/#3
You can see photos of the yellow tint. The text translated from French :
"After some testing, we noticed a weird behavior of the screen on a white background. A blue light escapes from the top of the screen. Moreover, a yellow spot appears. It's sometimes difficult to notice at first sight. Knowing the hardware we have is final, this is very worrisome."
I think it's the same like sony xperia-s screen.
slainer68 said:
On the section 3.5 of Screen section of the French review from frandroid.com here :
http://www.frandroid.com/test/116648_test-du-nexus-4/2/#3
"
Click to expand...
Click to collapse
yes...it looks like mine, but another place on the screen.

			
				
Dang.......
Do they always have problem in the nexus line...
I live in the UK and what worries my is, where do I have to post my N4 if I have issues?
This could get expensive if I have to keep posting it back to the US.
Barso1 said:
I live in the UK and what worries my is, where do I have to post my N4 if I have issues?
This could get expensive if I have to keep posting it back to the US.
Click to expand...
Click to collapse
Don't be silly, it will be dealt with locally
Just call Google support.

[Q] Screen Died!!! Half screen turned Black by itself! anyone had same problem!?

yesterday i was using the phone to surf the web.suddenly the right side of the screen turned black. after rebooted still the same.
this phone has never been dropped or water damaged,but whats causing this problem?! or is has anyone heard of any simliar problems like this from before??
been to the place where i bought it ,got told it wil be sent to repair department being checked and get back to me.possible will get a replacement or repaired...
anyone has seen anything like this before?! I HAVE NOT! !wtf htf!
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?????
It's an hardware problem, not software...
So, no, i never see this prob.
That's weird... but I would have taken a lot of highres photos showing no damage on the device... never know what the "repair" dept will do
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
That's weird... but I would have taken a lot of highres photos showing no damage on the device... never know what the "repair" dept will do
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
what do you mean. why would you take hd photos of it before handling over to the repair dpt?
rikki_sun said:
yesterday i was using the phone to surf the web.suddenly the right side of the screen turned black. after rebooted still the same.
this phone has never been dropped or water damaged,but whats causing this problem?! or is has anyone heard of any simliar problems like this from before??
been to the place where i bought it ,got told it wil be sent to repair department being checked and get back to me.possible will get a replacement or repaired...
anyone has seen anything like this before?! I HAVE NOT! !wtf htf!
Click to expand...
Click to collapse
Interesting you should mention this. I've seen a similar issue, but only when running a single app called "Bubbles". When the game starts the screen shows up for a second like below, and the game itself runs very slowly. I think something about the graphics doesn't like the One. Have you installed anything that might interfere with the graphics?
I would hard reset the phone before sending it back.
stevedebi said:
Interesting you should mention this. I've seen a similar issue, but only when running a single app called "Bubbles". When the game starts the screen shows up for a second like below, and the game itself runs very slowly. I think something about the graphics doesn't like the One. Have you installed anything that might interfere with the graphics?
I would hard reset the phone before sending it back.
Click to expand...
Click to collapse
no.i dont have that app installed. besides i was watching youtube video on the phone when it happened.
if you watch closely,you can reaslize, in my pic ,the way the black part it has in the screen is different from the black in your pic, mine is more like "unevenly" pixel broken,as its not a regular rectangular shape like your "black".
i did hard reset.
its totally gone.
thanks for your concern.
rikki_sun said:
no.i dont have that app installed. besides i was watching youtube video on the phone when it happened.
if you watch closely,you can reaslize, in my pic ,the way the black part it has in the screen is different from the black in your pic, mine is more like "unevenly" pixel broken,as its not a regular rectangular shape like your "black".
i did hard reset.
its totally gone.
thanks for your concern.
Click to expand...
Click to collapse
Glad it worked out. Concur that the issues are different. Since mine only happens in that one app, I don't think I have a problem with the phone.
stevedebi said:
Glad it worked out. Concur that the issues are different. Since mine only happens in that one app, I don't think I have a problem with the phone.
Click to expand...
Click to collapse
nono, sori bro i mean "its totally gone"means the screen its totally gone. which means is totally broken..hah
i had to do the factory reset to erase all my personal info and send it to the repair dptment. :laugh:
rikki_sun said:
nono, sori bro i mean "its totally gone"means the screen its totally gone. which means is totally broken..hah
i had to do the factory reset to erase all my personal info and send it to the repair dptment. :laugh:
Click to expand...
Click to collapse
Oh, sorry. I thought a reset fixed it! I hope it works out.

[H] + [Q] nexus 6 display not working

hello my nexus 6 working bat suddenly the creen is not, I hear the phone and everything works but no display, and the device did not get hit or something
What can you do?
Is it a software problem?
Is there a way to contact Google and send the device repaired?
Edit: 28/05/2015 - Today exactly the same problem in my friend phone (nexus 4) maybe it's a virus
kobi_shalom said:
hello my nexus 6 working bat suddenly the creen is not, I hear the phone and everything works but no display, and the device did not get hit or something
What can you do?
Is it a software problem?
Is there a way to contact Google and send the device repaired?
Click to expand...
Click to collapse
did you try rebooting? long press the power button for 15-20 seconds and itll reboot.
simms22 said:
did you try rebooting? long press the power button for 15-20 seconds and itll reboot.
Click to expand...
Click to collapse
yes...
kobi_shalom said:
yes...
Click to expand...
Click to collapse
where did you buy it? i ask because only if you bought it from google, will google take care of it. if you didnt buy from google, contact the company you bought it from or contact motorola.
simms22 said:
where did you buy it?
Click to expand...
Click to collapse
I bought from someone he said he bought it from Google
I have a few months
kobi_shalom said:
I bought from someone he said he bought it from Google
I have a few months
Click to expand...
Click to collapse
call google then. you can find their customer service number in the play store online.
simms22 said:
call google then. you can find their customer service number in the play store online.
Click to expand...
Click to collapse
I do not see because my country is blocked
kobi_shalom said:
I do not see because my country is blocked
Click to expand...
Click to collapse
this is what my phone shows a its number, but it is a US number. you might want to call motorola as well..
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simms22 said:
this is what my phone shows a its number, but it is a US number. you might want to call motorola as well..
Click to expand...
Click to collapse
Now the screen shows some light (still black) but a bit faded, and one blue pixel
kobi_shalom said:
Now the screen shows some light (still black) but a bit faded, and one blue pixel
Click to expand...
Click to collapse
yea, sounds like a hardware issue
simms22 said:
yea, sounds like a hardware issue
Click to expand...
Click to collapse
:crying::crying::crying::crying::crying:
simms22 said:
yea, sounds like a hardware issue
Click to expand...
Click to collapse
Today exactly the same problem in my friend phone (nexus 4) maybe it's a virus
kobi_shalom said:
Today exactly the same problem in my friend phone (nexus 4) maybe it's a virus
Click to expand...
Click to collapse
It isn't a virus.
kobi_shalom said:
Now the screen shows some light (still black) but a bit faded, and one blue pixel
Click to expand...
Click to collapse
When nothing can solve the problem and you can't use warranty and/or your money back.
You may try the following:
Charge the phone a whole night.
Put it in a closed box or plastic bag/cover.
Then put it in the freezer for an hour.
Take it out the freezer and wipe it clean with a towel or something.
Than try to reboot by pressing the on.off button for 20 secs.
Why freezer? Hardware problems can be found sometimes by cooling down printed circuits/chips.
When it does not change anything, repeat the procedure and leave the phone some hours in the freezer.
Another method is freezing the back partially with nitrogen. You need the tool dermatologists use (pressure vessel).
At last you can do the opposite and put the phone from freezer in the sun to let it dry completely.
What type synthetic oil 2004 land rover
pauljbacidore said:
What type synthetic oil 2004 land rover
Click to expand...
Click to collapse
10-WTF
You need a new screen you got what's known as burn in and eventually it will kill the screen they pulled a bunch of early shipments due to some bad screens but if you bought from a third party you might be out of luck especially if they officially have no dealings in your country my advise is to contact the person you bought it from and have them submit the warrant claim
אתה יהודי / ישראלי?
Pluperfect
In my android mobile there is a file name called thumbdata3 is being created repeatedly after deleting each, i want 2 no y tis file is required and what happens when i delete this file each time.

Front camera off centerd. Should I care?

Hello.
So recently got my replacement of note 5 due to screen issue.
This unit is perfect the only problem is my FFC is off centerd towards bottom left.
Its not blocking picture or anything.
Just getting ocd.
So guys should I care? If the ffc is off centerd?
Posting a pic might help.
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These are the two picture.
Doesn't look like its a major thing. You should take it to a Samsung Repair Center... They should be able to fix and give it back.
Well actually its not blocking pictures in anyway.. So debating should i take it for repair or not.
Ctechie said:
Well actually its not blocking pictures in anyway.. So debating should i take it for repair or not.
Click to expand...
Click to collapse
I had OCD just like you. I would take it. And I don't think you'll be charged for it. Its a brand new device.
aakaashjois said:
I had OCD just like you. I would take it. And I don't think you'll be charged for it. Its a brand new device.
Click to expand...
Click to collapse
Just 2 days ago got a brand new replacement for small tiny reason, afraid they might replace again and i get the bigger issue this time.
Ctechie said:
Just 2 days ago got a brand new replacement for small tiny reason, afraid they might replace again and i get the bigger issue this time.
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Click to collapse
My S3 had a similar problem, but for the back camera. They fixed it in half hour. That's why I suggested taking it repair center.
Oh ya! Rear is actually easier to fix.. For front they will need to replace the screen or. The whole unit. Thats why debaiting.
Ctechie said:
Oh ya! Rear is actually easier to fix.. For front they will need to replace the screen or. The whole unit. Thats why debaiting.
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That could be a problem... since its not doing anything go photos. You can just keep it then. Changing the whole unit is a big hassle
Sent from my Note 5 SM-N920G using Tapatalk
My experia z1 with exact same issue.. But going strong fr years.
Would love to know other people thoughts as well.
my note 5 looks the same. it seems like the lens they are using causes it to look like off centered. Don't worry about it. Better that then them trying to dissemble the whole phone for one camera that has no defect.
Octa_core said:
my note 5 looks the same. it seems like the lens they are using causes it to look like off centered. Don't worry about it. Better that then them trying to dissemble the whole phone for one camera that has no defect.
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I think you are right.
As the camera is working perfectly fine. It will be horrundus to sent the phone for repair. Just now I have to try controlling my damm ocd.
OCD stinks! Thanks for making me check mine. It is slightly off. Nothing to worry about. My Lumia 1520 rear camera was way off and I never had an issue. It should be fine as long as there is no vignette. ?
LateForDinner said:
OCD stinks! Thanks for making me check mine. It is slightly off. Nothing to worry about. My Lumia 1520 rear camera was way off and I never had an issue. It should be fine as long as there is no vignette.
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Have you seen my front camera pic i attached ? Do you think its way off center? Should i be worried? I know it dosent harm anything just my damm ocd.
It probably won't make difference unless your phone is pointing at an extreme angle to the sun to cause adverse vignette shading. I liken it to that micro scratch on the screen you never noticed until that one day when the sun hit it just right. Now you can't take your eyes off it...LOL!
Well, if it's a $50 phone I wouldn't care but for me it's a $1000+ phone so yeah they can fix/replace it until I get what I paid for....a premium phone.
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