[Q] Nexus Metal Letter Inserts on back of device - Nexus 6 Q&A, Help & Troubleshooting

The metallic Nexus letter inserts on the back of the device are starting to peel up from the recessed letters. Has anyone else experienced this too? This started happening the day after receiving the phone.

Bohemus said:
The metallic Nexus letter inserts on the back of the device are starting to peel up from the recessed letters. Has anyone else experienced this too? This started happening the day after receiving the phone.
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pics?

This happened to my nexus 5. Send it back and get a new one?

Happening here too

Lost the curved part of 'n'...
Sent from my Nexus 6 using XDA Premium HD app

Are you guys using cases? Mine looks perfect but I'm using a case.

Pics or it didn't happen lol
---------- Post added at 12:17 PM ---------- Previous post was at 11:37 AM ----------
On a serious note could it be the great I've noticed it can get pretty toasty under heavy use. Could the heat make the adhesive weak?

Happened to me also ... Pulled all the letters out with a needle.

Happened to me today with the X.....super disappointed, I've had it barely 3 days...
I want to glue it back on...anyone has any advice in terms of which type of glue would work best?

Happened to me also. The X on the back started to peel off one of the lines and I pushed it back in. Then later that day I realized that same line was gone and lost somewhere.
I contacted T-Mobile over the phone since I ordered it over the phone and they are shipping me a brand new one overnight. I should receive it tomorrow.
They stated it has not been an issue brought up to them yet so if any of you guys bought it at T-Mobile, go ahead and state there is an issue with it. I just received my case today so it shouldnt be a problem anymore. Sucks that this is definitely an issue though :/

shadowstewie said:
Happened to me also. The X on the back started to peel off one of the lines and I pushed it back in. Then later that day I realized that same line was gone and lost somewhere.
I contacted T-Mobile over the phone since I ordered it over the phone and they are shipping me a brand new one overnight. I should receive it tomorrow.
They stated it has not been an issue brought up to them yet so if any of you guys bought it at T-Mobile, go ahead and state there is an issue with it. I just received my case today so it shouldnt be a problem anymore. Sucks that this is definitely an issue though :/
Click to expand...
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I wonder if using a skin will prevent this issue. I have a skin and a case on my Nexus and its fine.

StiffyBoy said:
Happened to me today with the X.....super disappointed, I've had it barely 3 days...
I want to glue it back on...anyone has any advice in terms of which type of glue would work best?
Click to expand...
Click to collapse
A VERY thin layer of superglue, applied to the phone (not the letters) should do the trick. Make sure you put a very very thin layer, else the superglue will come on top of the letters when squeezed.
P.S. pics?

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i am also having this issue. my n6 is uncased and 5 days old. how do i go about getting a new one from t-mo. i paid for the device outright no jump or anything like that.
thanks.

shakejuhn said:
i am also having this issue. my n6 is uncased and 5 days old. how do i go about getting a new one from t-mo. i paid for the device outright no jump or anything like that.
thanks.
Click to expand...
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Just call T-Mo (or where ever you purchased it from), and tell them to replace it. You should have 15-30 days warranty from the seller (and 1 year from the manufacturer)

ok thanks i will call them now.

shakejuhn said:
ok thanks i will call them now.
Click to expand...
Click to collapse
i call t-mo no dice.
they said phone is out of stock for at least 6 weeks and i can return the phone under buyers remorse and there are no t-mo stores near me with that phone in stick. any one have any other ideas? i would be fine with a replacement letter E. will moto replace this or is the best bet to get through t-mo?

I know that to some folks this issue might seem petty but I'd be pretty damn pissed if this happened to my nexus. This is a 700$ phone and I wouldn't accept anything but a perfect phone. I really wish Google/Motorola had got their **** together for this launch, waiting 6 weeks for a replacement is some bull****.

shakejuhn said:
i call t-mo no dice.
they said phone is out of stock for at least 6 weeks and i can return the phone under buyers remorse and there are no t-mo stores near me with that phone in stick. any one have any other ideas? i would be fine with a replacement letter E. will moto replace this or is the best bet to get through t-mo?
Click to expand...
Click to collapse
Motorola does offer the warranty, so you can certainly contact them, and they should be able/willing to fix/replace it. Note that they (unlike T-mo) may not replace with a new device - they may instead send you a refurb).
T-Mo may be saying 6 weeks just to discourage you from returning it - you could try to ask them to replace it when available (since the problem happened within the remorse period). YMMV though

I found this problem with mine today.
chatted with moto. they told me that they would replace the phone for me. with the advanced exchange policy, they will send a new phone to me (3-5 business days) before i send mine back to them. She assured me that i would not have to wait on any inventory back order time.
i bought my phone through moto.

Related

HD2 Extended Battery at clove.co.uk

Got an email from clove.co.uk telling me these bad boys are now shipping.
http://www.clove.co.uk/viewProduct.aspx?product=6C9DA87E-F55C-4BE1-ACD7-3AC07A7E6635
Just ordered one
that battery is the worst decision made by htc...ever, but if you dont mind the buldge, congrats.
The added bulk is no issue for me. I used to have a jasjam with an aftermarket extended battery. Now THAT was ugly! I actually like the look of the HD2 battery.
Could you post some good quality photos with it on and off the phone when you get it.
Cheers chap
Have you used it by now ?
What are your thoughts on it ?
especially one with you holding it in your hand, please.
just want to see its size in relation to your fingers.
Krisbo said:
Got an email from clove.co.uk telling me these bad boys are now shipping.
http://www.clove.co.uk/viewProduct.aspx?product=6C9DA87E-F55C-4BE1-ACD7-3AC07A7E6635
Just ordered one
Click to expand...
Click to collapse
If you are referring to the non-HTC one, beware of the cover being unable to lock to the device body. I had one from them and have since returned it to them. Till now the replacement hasn't come in yet.
While I'm waiting, I have already ordered the one from Mugen power. Just received it two days ago. It's too early to comment on the battery capacity but at least the cover locks well to the device body.
Ordered the HTC one with kickstand from mobilefun as clove were out of stock last week.
I've got an O2 Leo, and charging the battery resulted in the LED flashing green and amber indicating a problem.
So I've sent the battery back and should get a new one this week.
However, the battery may have been ok.
Others have reported charging problems with the larger battery on the O2 stock ROM, which is resolved by applying the latest O2 ROM from HTC.
My Leo now has this so fingers crossed when the replacement battery arrives I'll be ok.
I want to order from them as well but sadly enough they dont accept paypal does anyone know of a store selling these batteries and accept paypal payments ?
Try your luck on eBay
There you go. That's the only one original one on eBay. Including shipping it comes up to $67.00
That's pretty expensive, but then again, the Mugen one costs the same.
http://cgi.ebay.com/Genuine-HTC-HD2...ewItem&pt=PDA_Accessories&hash=item19bd163ef1
leepriestenator said:
There you go. That's the only one original one on eBay. Including shipping it comes up to $67.00
That's pretty expensive, but then again, the Mugen one costs the same.
http://cgi.ebay.com/Genuine-HTC-HD2...ewItem&pt=PDA_Accessories&hash=item19bd163ef1
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Click to collapse
Just got the same one as the link you have posted, yesterday. Charged it for the first time overnight yesterday, & been using it since this morning at 6am, now it's almost 6pm in my timezone, and the battery is now at 69%... And I am a heavy user - lotsa of calls (100-150mins) / smses (50-80) / mmses(10-15) during work, 3G connection always on, pushmail, twittering, photo-taking (10-20), always fiddling around...blah-blah... Usually, with my standard 1230mah battery, after 12 hours, I'm down to 15-20% with similar usage.
Here are some pics I just took of my BP-E400, and some together with its much slimmer brother.
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And I must say that htcacc's response & service is outstanding & quick. Their sales manager, James is excellent!
Flying out and back to Sharm El Sheikh, the kickstand worked great, holding the phone at the right angle on the seatback table.
coolfire said:
Just got the same one as the link you have posted, yesterday. Charged it for the first time overnight yesterday, & been using it since this morning at 6am, now it's almost 6pm in my timezone, and the battery is now at 69%... And I am a heavy user - lotsa of calls (100-150mins) / smses (50-80) / mmses(10-15) during work, 3G connection always on, pushmail, twittering, photo-taking (10-20), always fiddling around...blah-blah... Usually, with my standard 1230mah battery, after 12 hours, I'm down to 15-20% with similar usage.
Here are some pics I just took of my BP-E400, and some together with its much slimmer brother. ...
Click to expand...
Click to collapse
Hi bro, where in sg did you bought this? how much btw? local boy here too. might be interested to get.
wangiles said:
Hi bro, where in sg did you bought this? how much btw? local boy here too. might be interested to get.
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Not to thread-crap, but here's James' email: Email:[email protected]
Otherwise, you may click on the link provided by exlixx earlier.
My bad. Didnt realize that you've bought it through ebay. Thought you could get locally. Thanks anyway.
Great photos!
Probably the clearest photos I have seen till date for the extended battery.
How good is the kickstand though?
I know it locks into place but is it something that might get loose and start to dangle over time?
Is there any tension for it at the joint connecting it to the battery cover or does it just flail about once it's been un-latched?
Just ordered one .
leepriestenator said:
Great photos!
Probably the clearest photos I have seen till date for the extended battery.
How good is the kickstand though?
I know it locks into place but is it something that might get loose and start to dangle over time?
Is there any tension for it at the joint connecting it to the battery cover or does it just flail about once it's been un-latched?
Click to expand...
Click to collapse
Thank you for your kind words, buddy.
I think imho, the kickstand is really good. With some kinda spring-action-cum-tension, it actually flicks and locks into place, into something like an in-built groove beneath...If that makes sense..lol Oh, and it doesn't flail around too.
legend63 said:
Just ordered one .
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You're gonna be happy with it!

Damn my life.

so long story short-
my nexus 7 is like this now-
[click to enlarge]
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i am going to assume that i dropped it sometime in the morning and when i checked at night it was like this( dont ask me how it happened, i had no idea until like 10 minutes ago)
1) i assume normal warranty from ASUS will not cover this, correct?
2) i assume i will have to send it in to ASUS for repairs, right?
3) can anybody get me a legit email or number i can contact ASUS? (USA)
4) damn, life sucks.
it's funny because technically my screen is still 100% perfect, no physical scratch at all. i keep telling myself i might be able to fix it myself somehow if i open up the case, but until a professional comes in and tells me otherwise....
i sent out a couple emails to whom it might concern, otherwise my other options are -> try to get a hold of asus so i can start the repair process or......... buy a new one, maybe an 8GB?
on a side note, what is currently the cheapest place i can buy a nexus 7 these days? [USA]
jt.one said:
so long story short-
my nexus 7 is like this now-
[click to enlarge]
View attachment 1317991
i am going to assume that i dropped it sometime in the morning and when i checked at night it was like this( dont ask me how it happened, i had no idea until like 10 minutes ago)
1) i assume normal warranty from ASUS will not cover this, correct?
2) i assume i will have to send it in to ASUS for repairs, right?
3) can anybody get me a legit email or number i can contact ASUS? (USA)
4) damn, life sucks.
Click to expand...
Click to collapse
That does suck. There should be warranty information included with the manuals in ur box. If not then just go to their website
Sent from my Black "Destroy Mode" Nexus 7
Point of impact looks like the lower left. RIP N7, the good die young.
Sent from my Nexus 7 using XDA Premium HD app
3vo kid said:
That does suck. There should be warranty information included with the manuals in ur box. If not then just go to their website
Sent from my Black "Destroy Mode" Nexus 7
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Click to collapse
yeah, ASUS website is a mess though, i THINK i just sent an email to them.
Do any of you guys think GOOGLE can help me? their nexus hotline is open 24/7, should i try to give it a shot?
wow.. I cringed when I saw that..
op, so I don't make the same mistake, did you not have a case?
Sent from my DROID X2 using Tapatalk 2
motrinHD said:
wow.. I cringed when I saw that..
op, so I don't make the same mistake, did you not have a case?
Sent from my DROID X2 using Tapatalk 2
Click to expand...
Click to collapse
yeah i didnt have a case on, its funny because i took the case off just this morning cause i had one of those fat bezel cases and it made me unable to play certain games.
jt.one said:
yeah, ASUS website is a mess though, i THINK i just sent an email to them.
Do any of you guys think GOOGLE can help me? their nexus hotline is open 24/7, should i try to give it a shot?
Click to expand...
Click to collapse
Did u buy it from the play store?
Sent from my Black "Destroy Mode" Nexus 7
3vo kid said:
Did u buy it from the play store?
Sent from my Black "Destroy Mode" Nexus 7
Click to expand...
Click to collapse
yeah bought it from play store on june 28 2012,
i was reading upon other people who is in the similiar spot as i am, and they said all GOOGLE did was push them to aSUS and aSUS just told them to start up a RMA and it will be filed as an "out of warranty/customer-induced damage".
jt.one said:
yeah bought it from play store on june 28 2012,
i was reading upon other people who is in the similiar spot as i am, and they said all GOOGLE did was push them to aSUS and aSUS just told them to start up a RMA and it will be filed as an "out of warranty/customer-induced damage".
Click to expand...
Click to collapse
See how much they are gonna charge u, might be better off buying a new one
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
3vo kid said:
See how much they are gonna charge u, might be better off buying a new one
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
Click to expand...
Click to collapse
yeah I had considered buying a new one too.
it sucks because Asus won't quote you an repair price until they actually have their hands on it. which means I have to waste shipping fees and my own time when I might have an option to get a brand new 8gb sonewhere. I read that Asus charges anywhere from 100-180.... yikes
Probably won't help at this point, but you can get 3rd party warranties that include accidental damage coverage. I got one from Squaretrade for $35 for 2 years. Hoping to never use it, but just cracked my phone screen last week and considering sending it in (phones have a $50 deductable so I'm not sure it's worth it... until it gets dropped in the toilet...).
slack04 said:
Probably won't help at this point, but you can get 3rd party warranties that include accidental damage coverage. I got one from Squaretrade for $35 for 2 years. Hoping to never use it, but just cracked my phone screen last week and considering sending it in (phones have a $50 deductable so I'm not sure it's worth it... until it gets dropped in the toilet...).
Click to expand...
Click to collapse
yeah I seen a lot of posts about square trade from other forums I been reading. normally I'm ultra care about my tech stuff. (my first time experiencing a infamous "cracked screen") so third party warranties never really occurred to me.
ZOMG! It physically hurt me to look at that picture. Oh damn! Sorry man...
Call up Google, explain what happened and pray... But I'm pretty sure they are going to send you to Asus to pay $150 to replace the screen...
Sent from my Nexus 7 using Tapatalk 2
Would your home contents insurance not cover it?
kevvyboy said:
Would your home contents insurance not cover it?
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Click to collapse
This.
You'd be surprised/amazed what homeowners/renters insurance will cover.
dam i need to be more careful, i leave my tablet on my bed when i sleep and sometimes i knock it off while i sleep or even when im watching a video it might fall off if i move it, luckily nothing like that yet
kevvyboy said:
Would your home contents insurance not cover it?
Click to expand...
Click to collapse
My cat pee'd on my monitor, rang insurance and explained what happened, full replacement...was stoked as it was an expensive monitor!
If they cover that, surely they will cover dropping the N7
I actually threw my nexi face down on hard tiles by accident while turning around as my mum called me from the kitchen. Luckily I had the case on and I found no damage on it at all. The only problem I found was that the wifi toggle switch had been frozen, so I just reset it
SO ANYONE READING THIS POST BUY A GODDAMN CASE!!
Sent from my Nexus 7 using Tapatalk 2
arcisbre said:
I actually threw my nexi face down on hard tiles by accident while turning around as my mum called me from the kitchen. Luckily I had the case on and I found no damage on it at all. The only problem I found was that the wifi toggle switch had been frozen, so I just reset it
SO ANYONE READING THIS POST BUY A GODDAMN CASE!!
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Jesus man ......i bought mine but it will only arrive on the 27th. I almost knocked mine over today.
Got to be extra careful until it arrives.
Sent from my Nexus 7 using xda premium
I'm using a TPU back cover at home and a smart cover when outside.
Sent from my Nexus 7 using xda premium

What should Samsung do to make its customers loyal to its brand? And why should we?

With all those troubles, possible crazy crowd of in-store swapping, burned jeep and not allowing to use its Phone in the flights, should it reward its most loyal customers if they decide to stay with Samsung? Or give the customers a reason to be loyal?
Right now, the price tag they put is pathetic 25 bucks, for all those sure problems. Leaving the questions and uncertainties to us:
1. Should I trust them and believe it really fixed the problem in about one week (while not knowing it in a one year development cycle)?
2. Could it pose a new risk in its rush to fix the old problem?
3. Did it fix that stuck pen problem also, which I thought be the major complaint about this phone before the explosion?
4. When will likely the FAA lift the Samsung phone restriction? Am I going to have problem to travel with Samsung phone (not just Note 7, as they all look similar) in the coming months?
5. With all those trouble, minus 25 bucks, Note 7 still the most expensive phone in the market. And its price could go down a lot in the coming months, with all those recalls phones(refurbished?), and the damage to the reputation, possibly making its most loyal customers very frustrated with their top bids even there is no more issues afterwards.
I am a loyal Android and Samsung Note user, or was. However, with the most current FAA news, I am seriously considering Iphone 7 Plus now (which is also cheaper), when I still have an option.
Thoughts?
Samsung should not have to bribe you to be "loyal"...honestly, I don't believe in "loyalty" to a brand. What I am loyal to is the spen....another manufacturer makes a pen as good as samsung rest assure I will drop samsung.
It is up to you to stick it out, return your device and wait for the price to drop as you have said...and buy it, or you can just drop it all together and go to another device. Their 25 bucks is their reward...you take it or you leave it.
P.S I didn't realize "stuck pen" was the major complaint about the phone lol...mine been working fine all around. How is the pen being stuck? I saw a post somewhere that someone pushed the pen in too deep and it got stuck...all they did was wiggle it out and all was good....is that what you are talking about?
newtmobileuser said:
With all those troubles, possible crazy crowd of in-store swapping, burned jeep and not allowing to use its Phone in the flights, should it reward its most loyal customers if they decide to stay with Samsung? Or give the customers a reason to be loyal?
Right now, the price tag they put is pathetic 25 bucks, for all those sure problems. Leaving the questions and uncertainties to us:
1. Should I trust them and believe it really fixed the problem in about one week (while not knowing it in a one year development cycle)?
2. Could it pose a new risk in its rush to fix the old problem?
3. Did it fix that stuck pen problem also, which I thought be the major complaint about this phone before the explosion?
4. When will likely the FAA lift the Samsung phone restriction? Am I going to have problem to travel with Samsung phone (not just Note 7, as they all look similar) in the coming months?
5. With all those trouble, minus 25 bucks, Note 7 still the most expensive phone in the market. And its price could go down a lot in the coming months, with all those recalls phones(refurbished?), and the damage to the reputation, possibly making its most loyal customers very frustrated with their top bids even there is no more issues afterwards.
I am a loyal Android and Samsung Note user, or was. However, with the most current FAA news, I am seriously considering Iphone 7 Plus now (which is also cheaper), when I still have an option.
Thoughts?
Click to expand...
Click to collapse
bye bye, and enjoy your iphone
^^^^ I don't think he liked your comment very much lol
I'm lucky that work will comp my phone. I will wait a couple of more months. My Note 4 is still going strong. I replaced the battery 6 months ago and it's like new. I reviewed ifixit for the Teardown of the Note 7 Doesn't look so bad to get to the battery. Sealing it back up shouldn't be too bad. I don't plan on getting my phone wet. I have to deal with iDevices at work and at home from time to time. I can't have an iPhone as a daily driver. It doesn't work out for me. I need calendar widgets, I need customization, I need an adblocker...
1. Billions of Li-ion batteries were made, they're all the same. Factory that messed up no longer supplies batteries for Note7, if I stop trusting Samsung, may as well stop trusting all Li-ion batteries makers.
2. as far as I understand it, there is nothing to fix, just properly follow manufacturing process and catch errors. The following and catching somehow didn't work at one plant, that is no longer involved.
3. what stuck pen? If clicking mechanism fails, just like in a pen, there is free replacement. never happened on mine.
4. Getting our government involved is a nightmare that may never end, they have no clue. Just FYI Boeing 787 have whole bunch of Li-ion batteries on board, that burst into serious fires in past, if I remember at least one cargo plane catch fire and crashed while carrying Li-ion batteries few years back. I thought total ban on use of any electronics during take off and landing was still in place? I have no idea how this will end, but there were other phones catching fire before, including iphone? Maybe not to the same degree, but nothing was recalled and taken off market either.
5. I could swear I've seen 64GB 6s for $850 as well, but maybe I'm wrong, didn't pay much attention.
I'll go with other poster, give me something similar to N7 with spen, I would have no problem switching and that LG phone with stylus, was LG afraid of even pretending it was trying to compete with Note series? Was it trying to create new market, like "poor man Note phone", I don't know, but can somebody tell LG used old Note 2 and Note 3 are still available for better price.
Best buy product recall list
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I bet these companies aren't doing anything for their customers.
Sent from my SM-G930T using XDA-Developers mobile app

V2 Note 7 Showing as a referb

Just got this from T-Mobile showing up as a refurbished phone! Anyone else?
galaxy4mylife said:
Just got this from T-Mobile showing up as a refurbished phone! Anyone else?
Click to expand...
Click to collapse
How did you check
Sent from my SM-N930T using XDA Premium HD app
galaxy4mylife said:
Just got this from T-Mobile showing up as a refurbished phone! Anyone else?
Click to expand...
Click to collapse
i'd like to know how you see it is a refurb, cause these are supposed to be brand new. i ain't paying for a refurb, i'm paying for a brand new phone and thats what i expect to get. so how did you check cause now i want to make sure mine is new
nvm, figured it out
use samsung phone info, refurb check. mine says original so not refurbed.
OvrDriVE said:
i'd like to know how you see it is a refurb, cause these are supposed to be brand new. i ain't paying for a refurb, i'm paying for a brand new phone and thats what i expect to get. so how did you check cause now i want to make sure mine is new
Click to expand...
Click to collapse
If you download the Phone info app from google play and click the side menu it has a referb check and mine says my date of manufacter does not match the phone serial number. But the store i picked it up from got a silver shippmet they are gonna swap it and I'm gonna check the new one tomorrow morning when I'm there. So ill see if they all say it.
View attachment 3884367
OvrDriVE said:
i'd like to know how you see it is a refurb, cause these are supposed to be brand new. i ain't paying for a refurb, i'm paying for a brand new phone and thats what i expect to get. so how did you check cause now i want to make sure mine is new
nvm, figured it out
use samsung phone info, refurb check. mine says original so not refurbed.
Click to expand...
Click to collapse
lucky you lol!
galaxy4mylife said:
If you download the Phone info app from google play and click the side menu it has a referb check and mine says my date of manufacter does not match the phone serial number. But the store i picked it up from got a silver shippmet they are gonna swap it and I'm gonna check the new one tomorrow morning when I'm there. So ill see if they all say it.
Click to expand...
Click to collapse
yeah i figured it out. mine just says it's original.
if it had said anything but original it would have gone back. i ain't paying for a used device. i'm paying a small fortune for a brand new phone and that had better be what i have
and after checking it is so. almost had an excuse to exchange it and get one that didn't force the new update on me
OvrDriVE said:
yeah i figured it out. mine just says it's original.
Click to expand...
Click to collapse
well ill get mine swapped out in the morning so I'm not too worried lol
galaxy4mylife said:
If you download the Phone info app from google play and click the side menu it has a referb check and mine says my date of manufacter does not match the phone serial number. But the store i picked it up from got a silver shippmet they are gonna swap it and I'm gonna check the new one tomorrow morning when I'm there. So ill see if they all say it.
View attachment 3884367
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Mine is original too, good luck to ya mate.
kdoweb said:
Mine is original too, good luck to ya mate.
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ill let you all know what happens tomorrow! this is brand dedication folks its been a crap fest and still I go back lol
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Mines original.
Sent from my SM-N930T using XDA-Developers mobile app
Both of mine are not listed as refurbs. However on one of my boxes (the silver one )I do have new labels over the old labels. It was either done to add the black square and v2 or they removed the batteries of existing unsold units and replaced them. My black one only has the new label. I would bet samsung popped the back off of devices not yet shipped and threw new batteries in them. I wonder if they also changed something serial number wise that is maybe giving the app false positives.
Sent from my SM-N930T using XDA Premium HD app
Mine says original.. how accurate is this app? That would be messed up if Samsung is shipping refurb.
At the same time, if they popped up the phones and exchanged the batteries BEFORE they ever went out, would that really be considered used or refurb?
Mine shows original and manufactured on 09/09/2016. Also shows made in China.
Djapatos said:
Mine says original.. how accurate is this app? That would be messed up if Samsung is shipping refurb.
At the same time, if they popped up the phones and exchanged the batteries BEFORE they ever went out, would that really be considered used or refurb?
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Click to collapse
Switching a battery shouldn't have anything to do with the date of manufacture and since no one else is reporting theirs saying it's refurbished I'm taking it back and swapping it out.
Just checked my says original.
Mine is original
Sent from my SM-N930T using XDA-Developers mobile app
So went and swapped my phone again and then this happens! Guess the first one was just a weird phone. Happy I'm on an original one now!

			
				
Mine is an original. I applied the new update, so rooting is out. Cool thing is, they accidentally rung the exchange up as a purchase, so the phone cost me $0.00!
dugryce said:
Mine is an original. I applied the new update, so rooting is out. Cool thing is, they accidentally rung the exchange up as a purchase, so the phone cost me $0.00!
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Click to collapse
What does you mean that rung the exchange as a purchase? I think that's what they are suppose to do. Do a return for the old phone that do a purchase for the replacement.
Sent from my SM-N930T using XDA-Developers mobile app

Peeling glass back

Anyone experienced this?
https://www.androidauthority.com/google-pixel-4-xl-back-panel-issue-1138848/
Nobody?
Guess not. All good on mine since last October :good::good:
Nope, but my fist P4 I had the screen glass start lifting and separating from the chassis. My replacement hasn't had either of these issues though.
So it isnt a common problem.
Sigray said:
So it isnt a common problem.
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I don't think so. Mine has been fine since launch day and I haven't heard of this until recently. For what's it worth I charge wireless 90% of the time.
I wasn't aware of this, but it sure is concerning. I took the case off my 4 XL to check every corner and inch of the back glass to see if there was anything similar, and I didn't see anything. I've had my 4 XL since March but only started using it as my primary device yesterday. It doesn't appear to be a common problem, but I think it also has to do with usage (wear/tear). I know some people forget their phones in the car and leave it in hot temperatures, so that could be a cause or if your phone heats up too much from charging and using simultaneously. These are just theories that come to mind; nothing is confirmed, of course. I guess we'll just have to wait and see. Hopefully, this doesn't become a common issue.
Sigray said:
So it isnt a common problem.
Click to expand...
Click to collapse
I think at this point in time it's hard to tell how widespread it is. There are plenty of people on Reddit who say it's happening to them but my guess would be it's probably a small percentage of overall users. I think only time will tell how widespread the problem really is.
Google has also responded to the issue through one of the big Android news sites and stated that this issue is not being caused by the battery swelling or the battery in any way at all. I figured I'd add that to this thread as before this statement it was starting to seem as if there was a battery defect that was starting to arise. They didn't claim what DID cause the lifting glass but at least it"s not a battery issue. I'd wager its a mix of how the user is taking care of the phone mixed with subpar adhesive.
I am.
While this issue has been documented all over. ifixIt has even into details why. I have this issue on a massive level. I haven't not contacted tmo or Google about it yet. I keep it in a favor case. It is a serious problem, and in my case it's really bad!
I read some of the comments of the news article and some people had it happen to them multiple times. It made me suspicious about how they were using their phones and if it was a specific habit that was causing damage. I know Google claims it's not to do with the battery, but there are certain habits that definitely cause battery swelling. I keep wanting to jump to that conclusion.
I have the same issue
I tried to glue the peeled area and it got broken ...
I had my first Pixel 4 XL since launch as a daily driver for 6 months and didn't have that issue. I always charge the phone with a wire and never wireless.
Sent from my Pixel 4 XL using Tapatalk
Quote from a 9To5Google article (for what it's worth):
uBreakiFix has confirmed to 9to5Google that while this person claiming to be an employee may have a theory on the issues facing Pixel 4 owners, they “defer to manufacturers regarding alleged device issues, and have no known technical service bulletins regarding battery-related issues in the Pixel 4 series.”
https://9to5google.com/2020/07/22/pixel-4-xl-back-glass-peeling-issues/
I do have this problem. I became aware of it after reading several articles online and peeling my 4 XL out of the case for the first time ever to check for this issue.
I was rejected by Google Device Support because of minor physical damage to the lower part where the fabric case does not protect the device.
I had it repaired (glued together again) with my provider , but it start's to come loose again. I am really not happy with Google's policy on this issue.
This voids IP ratings and even though Google said it doesn't have to do anything with the battery swelling, I am concerned (the second time it started from the middle, not the corner).
I have had my Pixel 4 XL since launch, so almost last 8-9 months. I baby the phone, clean it regularly, and have an established charging cycle. I examined it closely and have not found this issue. Everything looks good and like it was when I first bought the phone. I wish Google would say what is causing the issue, if it is not the battery.
I've had the phone since launch. I just recently got my replacement device from Google after having this issue.
The online chat was a nice experience and they just asked a few questions about it and made me send them some pictures.
At first they said it was due to a physical drop because i did have some scuffs on the side. But they ended up replacing it anyways.
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What do you think caused it?
Rodstarrr said:
I've had the phone since launch. I just recently got my replacement device from Google after having this issue.
The online chat was a nice experience and they just asked a few questions about it and made me send them some pictures.
At first they said it was due to a physical drop because i did have some scuffs on the side. But they ended up replacing it anyways.
Click to expand...
Click to collapse
Glad to hear that they did what was right and replaced the phone for you. What are your thoughts on what caused your Pixel's glass to peel?
Battery habits mainly.
I had damaged batteries in the past, I charge my device over night "Bad me".
I never had time to watch phones charge stop at 90%, say if you have 90% before you sleep what do you have in the morning if the device is not being charged 60%
Yes I know what experts say but I just can not will not follow these instructions.
I go home the phone has 60% battery life, I put it on a charger.
Wake up the device is fully charged.
I hate battery technology "swelling batteries" should not happen.
I've used an iPhone 3GS, iPhone 4S(dev device) and a Note 3 as desk clocks... always plugged in. All of them suffered swelling batteries popping the device apart within a year.
Currently on the desk is a 5 year old Note 5, but it's rooted and prevented from charging past 60%. I expect it will never have this issue.

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